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| Value for Money | 3.5/10  |
|---|---|
| Overall rating | 2.8/10 |
Full review by
smartie
on 19th Apr 2006
User Rating : 2
Respect :
+1
Good Points: Very friendly staff Freephone number Good range of deals and products
Bad Points: Callback/text service never happens. Underwriters attitude problems.
General comments: After being messed around by the Halifax for a mortgage, I thought Abbey was a breath of fresh air. I have virtually everything with Halifax (current account, car loan, all the insurances, savings, share dealing), but they were useless when it came to a FTB mortgage. Apparently they only want re-mortgage business now. Moving back to Abbey, they were recommended by family (loyal mortgage customer for 20 years), rang up late evening, swift telephone application with a wonderful young Scottish lady. All the documentation came quickly to sign and only needed 1 piece of ID, as they could do the other by phone. Got a mortgage offer in principle from them within days. Great. Until their valuer went round to the property. I heard nothing for days, and then weeks, despite leaving numerous messages. Then I was told the application didn't meet their underwriting criteria, despite them already making an offer, subject to survey?? Original adviser was very apologetic (not her fault), but the underwriter (more senior) was extremely unhelpful and rude. I had wasted money (hundreds of pounds) on their valuation, which they were unwilling to refund. Suggested change the product, or repayment term, or even interest-only as I really didn't want to do another application elsewhere. Unwilling to help or listen. So I went into their local branch expecting to see a face-to-face adviser, but the manager was their on her own, with rows upon rows of empty desks, all the counter staff were in the back having a leaving do!! Needless to say, I wasn't impressed at all, and despite giving them various leads *bank account, investment advice, etc* they seem uninterested. I have since taken all my custom to Leeds Building Society, who seem much more organised and customer-focused!
smartie's review and ratings | 310 words
Review by
WheathampsteadUser
on 4th Feb 2006
User Rating : 1
Respect :
+1
I had a mortgage with Abbey for more than 25 years (2 houses). When I tried to pay off my mortgage early, they made it extremely difficult. They would not accept payments from my Abbey internet current account. They said they would only accept cheques by post with a covering letter, or personal payment at a branch. Even after I had paid off the full amount, it took 3 letters, 6 phone calls, 8 months and another £200 before I got my deeds.
WheathampsteadUser's full review | 94 words
Review by
john mack
on 8th Dec 2004
User Rating : 0
Respect :
0
Having been an Abbey National customer for many years I acepted Abbey advice to change my existing Abbey margage to a capped rate, I could not lose. However, soon after Abbey brought in 'special rates' which undercut the standard variable rate leaving me stuck on an artificially high rate not what I understood would be the result of a capped rate mortgage. Abbey have refused to consider my requests to remortgage unless I pay more than £4,000 penalty. The tie in ends at the end of this ye ...
john mack's full review | 110 words
Review by
yvonnejefferies1
on 6th Jul 2004
User Rating : 8
Respect :
0
The mortgage adviser at Abbey National was efficient, courteous and responded almost immediately to my phone calls. A matter I am sure that are not under her control was the £500 arrangement fee. My question is how can such a variation of prices be charges for a relatively similar cost for staff administration time and stationary costs? It is a little excessive as the interest we will be paying over the period of 18 years is making more than enough profit to cover this cost.
yvonnejefferies1's full review | 111 words
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