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Average Ratings
Value for Money3.2/10
Reviewer Rating2.4/10
Overall Rating2.3/10 Based on 6 ratings
20% Recommended1 out of 5 Reviews
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5- Abbey Mortgage Reviews

  • Full review by
    Guest.
    on 25th Jun 2009


    User Rating : 1
    Respect : 0

    Abbey have been absolutely awful so far regarding our mortgage application. We applied over a month ago and since then they have lost pieces of important paperwork, ignored phone calls, and told us that the application would be processed when 'the girl who was responsible had got through the pile of papers on her desk'. It's ridiculous as we only want a yes or no answer!
    Guest's review and ratings     | 66 words

  • Review by
    smartie Rank: Lance Corporal
    on 19th Apr 2006


    User Rating : 2
    Respect : +1

    After being messed around by the Halifax for a mortgage, I thought Abbey was a breath of fresh air. I have virtually everything with Halifax (current account, car loan, all the insurances, savings, share dealing), but they were useless when it came to a FTB mortgage. Apparently they only want re-mortgage business now. Moving back to Abbey, they were recommended by family (loyal mortgage customer for 20 years), rang up late evening, swift telephone application with a wonderful young Scottish l ...
    smartie's full review     | 310 words

  • Review by
    WheathampsteadUser Rank: Lance Corporal
    on 4th Feb 2006


    User Rating : 1
    Respect : +1

    I had a mortgage with Abbey for more than 25 years (2 houses). When I tried to pay off my mortgage early, they made it extremely difficult. They would not accept payments from my Abbey internet current account. They said they would only accept cheques by post with a covering letter, or personal payment at a branch. Even after I had paid off the full amount, it took 3 letters, 6 phone calls, 8 months and another £200 before I got my deeds.
    WheathampsteadUser's full review     | 94 words

  • Review by
    john mack
    on 8th Dec 2004


    User Rating : 0
    Respect : 0

    Having been an Abbey National customer for many years I acepted Abbey advice to change my existing Abbey margage to a capped rate, I could not lose. However, soon after Abbey brought in 'special rates' which undercut the standard variable rate leaving me stuck on an artificially high rate not what I understood would be the result of a capped rate mortgage. Abbey have refused to consider my requests to remortgage unless I pay more than £4,000 penalty. The tie in ends at the end of this ye ...
    john mack's full review     | 110 words

  • Review by
    yvonnejefferies1 Rank: Lance Corporal
    on 6th Jul 2004


    User Rating : 8
    Respect : 0

    The mortgage adviser at Abbey National was efficient, courteous and responded almost immediately to my phone calls. A matter I am sure that are not under her control was the £500 arrangement fee. My question is how can such a variation of prices be charges for a relatively similar cost for staff administration time and stationary costs? It is a little excessive as the interest we will be paying over the period of 18 years is making more than enough profit to cover this cost.
    yvonnejefferies1's full review     | 111 words


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