Northern Rock Mortgage Reviews - www.northernrock.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
106
10% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Northern Rock Mortgage www.northernrock.co.uk - Ask a question now

Media Gallery for Northern Rock Mortgage www.northernrock.co.uk

Northern Rock Mortgage www.northernrock.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“NRAM (the real face of the goverment)”

Written on: 30/11/2016 by PeteRedders (1 review written)

I was a customer of Northern Rock. We bought our house for £250,000 taking out a mortgage for £170,000 we put down £80,000 deposit still my mortgage was moved to NRAM. My mortgage is up to date no arrears although I was around £1,000 in arrears when I was given to NRAM. during the whole recession they at no point dropped their interest rate although NRAM is pretty much government/state owned. The government stand on TV asking banks to provide mortgage owners with a low interest rate and the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely Appalling Mortgage Provider”

Written on: 12/08/2016 by Tobin373 (1 review written)

In my long experience as an NRAM customer I believe them to be shockingly incompetent with appalling customer service. Over the years I have been driven to complete despair in my dealings with them. After having two extra loans added to my existing mortgage to carry out home improvement my total monthly payments rocketed to an unbelievable amount. At times these were unmanageable resulting in arrears. They were uncompromising in not allowing me interest only payment enabling me to pay off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“nasty, nasty, nasty company worst on the planet.”

Written on: 04/08/2015 by jcvanjohn (1 review written)

Richard Branson you should be ashamed of yourself. Do something man and sack them all and employ some real human beings for god sake their killing people. If you really are the decent nice guy you make out to be on the tv etc then get a grip of your company nram… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NRAM aka UKAR......”

Written on: 23/07/2015 by positive4all (1 review written)

NRAM also known as UKAR is just a smoke screen for corporations to take properties and force people to hand over money to repay the countries debt that the banks created!! They lie and decieve people and dont care what impact it has on people or their families....changing of policies....losing paperwork.....carrying out unlawful evicictions without justification every day.... approx 450 a month and rising... They are falsifying legal document....bullying people out of their homes......if you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“PAID ARREARS AND STILL EVICTED!!!!!”

Written on: 10/11/2014

HI i lost my home on friday after being evicted. I have been in a mess with Nram since 2011. I owed £14,000 i had 1st eviction oct 2011 held on to house as my dad paid £8166 to stop eviction. was told i must pay extra £300 per mth to clear remainin arrears i couldnt so had 2nd eviction in Jan 2012. My dad again helped out maxing out his cards as tthe demand was for £7500. I asked why it was more than the arrears. Told i owed £3000 in unsecured and from my first payment £2456 went to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NRAM”

Written on: 11/10/2014 by sammy2005 (1 review written)

I am owe this company (may i add after a bad year) £6994. Need to save my house but after phoning them to pay 6500 they tell me i need to have full amount. Trying to tell jobsworthy James that the other £494 would be paid within the month and he shot me down. Told me eviction on 14 October would happen unless i pay full amount. These guys are lowest of the low. Not only that my visa card not working so was using my partners which is a joint bank account only to be told i would need a marriage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Response to sammy2005's Review

Written on: 31/07/2015

As long as you have paid the majority of your arrears and are working to pay the rest no court should evict you.
You should also check whether or not you would be entitled to any help with benefits
Nram is trying to get rid of a lot of its mortgages because the mortgage section is up for sale.
This is o government owned company that is treating people this way.
Ask for a full sar report including transcripts of all phone calls you have made.to nram
Its surprising what shows up in them

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The wider public need to know about NRAM”

Written on: 13/07/2014 by ErickConrad (1 review written)

Dear all I believe that NRAMs practices need to be made public to a wider audience. If you have suffered at the hands of their confusing and mismanaged protocols, please do contact me. I have read so many heartbreaking stories and feel that a collective piece of journalism needs to be put together so please, do get in touch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tog075's Comment

Written on: 18/08/2014

I too have had major issues with NRAM and their practices, I would suggest if not already done that every complaint is sent in writing to the following with a cc and copy letter to the Financial Ombudsman

Complaints to:
NRAM
PO Box 625,
DURHAM,
DH1 9JJ

Copy Letter and covering letter to:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

I would think (hopefully) that numerous letters hitting the FOS must start to get alarm bells ringing, if there not already ringing!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 31/07/2015

I have made numerous complaint to the ombudsman. Its a complete waste of time and effort.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 03/08/2015

If you get a sars report you will note from their own internal logs that they have a standard template regarding complaints. They acknowledge receipt of said complaint and say they will investigate then a few weeks letter you get the standard response. Sorry we cannot uphold your complaint

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Clennon's Comment

Written on: 01/12/2015

Find me on Facebook ceira lennon
Or nram action group

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 31/07/2015

Many people have sufferef at the hands of nram and will continue to do so while the financial services authority is so lame.
I myself have repeatedly written to the fca voicing my concerns about irregularities in paperwork ie things tippexed out things added. Lies getting told but l think that there is now aa whistleblower at nram who is not happy at having to alter documents and has now sent me the before and after paperwork.
I have written to fos telling them of this four to five weeks ago and offering to show the paperwork to one of their investigators.
To date they have not even acknowledged the existence of the paperwork.
If you are serious about taking these matters public then l will let you have access to them.
If my paperwork has been altered how many more people have suffered the same fate.
I think a class action were we all join together would be more effective

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Clennon's Comment

Written on: 01/12/2015

Hi there please do send me information you have. Can you find nram action group on Facebook and we can take it from there.
Thanks Ceira Lennon

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Positive4All's Comment

Written on: 23/07/2015

Hi im so glad to have come across this site at last. Im commenting of behalf of a family facing a huge case of fraud & unlawful eviction against UKAR who I believe to be the same company as NRAM. Please join their facebook page Eviction of the Bank & share your story aswell as invite anyone else willing to support to join the group.

They have been fighting tirelessly through the courts. Maybe standing together will help seek justice for all. :-)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 31/07/2015

I will williny join this fight because l have been battling nram since dec 2009 trying to get legitimate copies of my paperwork
I have recenly written to the financial ombudsman raising my concerns about altered and tippexed paperwork.
I have also claimed that nram northern rock breached and contravened the fs and markets act 2001.breachef and contravened mcob, breached contravened aper, cobs etc
I have offered to share my evidence with them four to five weeks ago to date they have not respondef

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sammy2005's Comment

Written on: 09/10/2014

I got a sherriff court letter asking me to send a budget planner in July which i did. Have been waiting to hear back but have had nothing then out of blue got an eviction letter of 14 days at the beginning of October. I am at my wits end. Phoned NRAM and offered to pay £300 extra a month with balance paid of in January.I was told i couldn't do that and had to fax in 3 months worth of wage slips and bank statements as they have no recent budget plans. I proceeded to tell her that in this year alone i had completed 2 which according to them they did not have. I have no access to a fax machine and now looks like im going to lose my house over £6000.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Novak's Comment

Written on: 03/09/2014

I wonder how many people still have their houses , or should I say don't thanks to this Government appointed body.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sammy2005's Comment

Written on: 11/10/2014

I would say not alot. These guys dont have a clue. One phone call and on hold 4 times!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sammy2005's Comment

Written on: 11/10/2014

I would say not alot. These guys dont have a clue. One phone call and on hold 4 times!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sammy2005's Comment

Written on: 11/10/2014

I would say not alot. These guys dont have a clue. One phone call and on hold 4 times!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Angrybirdxx's Comment

Written on: 10/11/2014

HI i lost my home on friday after being evicted. I have been in a mess with Nram since 2011. I owed £14,000 i had 1st eviction oct 2011 held on to house as my dad paid £8166 to stop eviction. was told i must pay extra £300 per mth to clear remainin arrears i couldnt so had 2nd eviction in Jan 2012. My dad again helped out maxing out his cards as tthe demand was for £7500. I asked why it was more than the arrears.
Told i owed £3000 in unsecured and from my first payment £2456 went to that account and £500 from this payment would b the same. So after paying over £15000 i was still in arrears. Further eviction notice in feb,may and july of that year each time i scraped the moni to stop eviction but was putting my self further in debt.
My last eviction notice that year i had nothin else to give my friend gave me the number of a solicitor went to see him and he went to court it got thrown out but only owed £400 by then. If i had courage to get legal advice i would never had needed to make those payments as they hadnt followed procedures correctly. Over the next year my partner and i split i had a nervous breakdown and arrears shot up again. Again i had two more notices b 4 this one due on 4/4/11.On the 3rd a day b 4 eviction my dad sold his car i sold mine and we got the money i had lost my debit card so i asked them how i should pay i was given their bank details called my bank they sent payment. Only to be told by NRAM it could 5-7 days so eviction would be postponed till the 7/11/14 for payment to clear. By the 6th wen i called it still hadnt reached my account and after 6 calls and 4 hrs of arguments i was told if i went to bank and got proof of payment it would be stopped dome this faxed it at 9:30 am only to be told they couldnt accept it im would need fuul 3 mths statements. went to bank they said would take 7-10 days for full official statement. They gave me first week of month and told me to print rest from my online banking as this is what they do. Again NRAM wouldnt accept and i was out. I called this morn and they say my payment still hasnt reached them i will need to get bank to trace payment. Im totally devasted as the payment cleared arrears and 6 mths in advance.
BE WARNED ANY 1 IN THIS POSITION THEY LIE AND CHANGE WHAT THEY SAY DO NOT TRUST I DID I AM NOW HOMELESS WITH MY DAUGHTER AND NOT A THING I CAN DO xxx

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 03/08/2015

Hi l think there is still a lot you can do
1 ask for a complete sars report specifying that you want copies of all paperwork including loan agreements deed of variation transcripts of all telephone conversations etc
2 go through that paperwork with a fine tooth comb if necessary get help because a lot of nrams paperwork did not comply with the financial services and markets act nor with the mortgage code of business nor with the principles of conduct for a regulated company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 15 Comments
★☆☆☆☆

“4 years and still no sorted out!”

Written on: 10/02/2014 by AngryatNRAM (1 review written)

Ive read alot of the reviews on here and im so glad to see I am not the only one who is suffering the NRAM curse. 4 years ago there was an honest mix up with a payment and from then on I have been harassed, threatened and lied to. I have had bailiffs attempting to come to my house twice even though the day they claimed to have come was two days after the date of the letter they sent in the post stating they came to my house but still wanted to charge me money for me being at work earning… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Response to AngryatNRAM's Review

Written on: 03/08/2015

Please pay ten pounds and make a "subject access request" specifying that it must include transcripts of telephone conversations etc
Once you have them and have gone through them write to nram making a formal complaint
If that fails write to financial ombudsman service with your complaint citing nram failed in its duty of care

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“sharks”

Written on: 20/12/2013

This companies attitude is outrageous and they should be stopped by the government from trading.We have been paying our mortgage repayments by debit on time for over 16 years with no issues and then like many other people ran into difficulties through no fault of our own due to the fault of government miss management of our economy.We were not over mortgaged and our repayment was okay under normal conditions but as a downtrend of business we found ourselves been late on a few occasions catching… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sandiek64's Comment

Written on: 22/10/2014

Hi
We are in our third mortgage with Northern Rock, now NRAM and had never paid late and in fact overpaid
Unfortunately my husband was diagnosed with advanced bowel cancer so I called them to ask for assistance, initiay they were very helpful and agreed a 1 month break followed by a 3 month reduced payment plan, we were advised that we could then put the underpayment back into the mortgage which we agreed to, bad move on our part as when we came to do it we were told by a very rude member of NRAM staff that they in fact did not do this anymore so we have since paid our full mortgage payment with extra to clear the arrears which are coming down
My husband was re diagnosed as the cancer went to his liver and he needed further treatment, we continued full payment plus extra off the arrears but despite me speaking with NRAM they kept caing every day and sending texts
We have now sold our house and have signed contracts and are waiting for them to be exchanged which we have advised them of, and the total outstanding mortgage to them will be paid put if the sale proceeds, despite this they are still harassing us and actioned a field agent to come and see us, I wrote again and told them of the sale and they sent us a letter to say that in the cicumdtances no field agent would call, five days later ( yesterday) a letter was put through the door from a field agent advising that if we did not meet with him £48.00 would be added to our mortgage account. I spoke with him on telephone only to be told that he was going to notify NRAM that we refused to meet with him and the £48 would be charged.
I have written a further letter of complaint to NRAM regarding this as it seems a money making exercise on their behalf as we have notified them that the property is sold with completion taking place within 4 weeks and also our solicitor has advised them of the sale which they acknowledged to us in a letter

I agree with you that they have very poor customer service but I truly believe that you cannot complain or deal with them properly as they are no longer a mortgage company they are just collecting what they see as a debt that they want paid off as soon as possible
Once we have sold and freed ourselves of this awful company we will be taking out complaint to the financial ombudsmen and hopefuly something will be done to help people who through no fault of there own have had their mortgage placed with this company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jcvanjohn's Comment

Written on: 22/10/2014

totally agree they are the pits.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 03/08/2015

Make a formal complaint but also ask for transcripts logs of all calls made to them by yourself
They usually charge you ten pounds for this but armed with that information you can take your complaint of harassment to the financial ombudsman

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Appauling customer service ”

Written on: 19/12/2013 by Tinpan (1 review written)

Appalling customer service. You can't talk to anyone in authority. Called every night for a week as I am currently abroad, so have to call in the evenings. Still no further ahead with resolution of something really simple. Cost me a fortune in calls as on hold for the majority of the time. If I could leave I would. Please don't buy their products. I resorted to the Financial Ombudsman and the Financial Conduct Agency, both of whom were helpful, but couldn't help me directly. Called one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Response to Tinpan's Review

Written on: 03/08/2015

I think you are overstating the facts "appalling service" its should say complete lack of service and employees who have an empty space were their brain should be

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“TRAPPED BY NRAM”

Written on: 15/11/2013

I have experienced extremely poor customer service from NRAM. This includes complete lack of acknowledgement of written correspondence and no record of correspondence noted on account records. NRAM have an appalling phone service with a slow automated processes, long waiting queues and advisors who provide incorrect information on account status and the company's policies and procedures. Since taking out a mortgage (fixed rate for 2 years) my mortgage has now almost doubled in monthly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Wendyg1966's Comment

Written on: 19/02/2014

We are in the same situation as you with NRAM, they have forced us to sell our home. My husband lost his job last year and they wouldn't help us, we asked to go on interest only and they said they would only do that if we put our house on the market. Whenever I ring I get told different things by different advisors and I get spoken to in a patronising manner.

Again like you, we are in this NRAM nightmare, worst company ever !!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kevin1965's Comment

Written on: 19/02/2014

I hate NRAM , even if I have to sell my house Iam going to write a letter to the government , not my mp he's a waste of time, they are a pile of poo ,let's all complain and push to put them out of buisness

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★☆☆☆

“CCR Loan refund - Could this be stalled any longer”

Written on: 19/09/2013

After the announcement, in Dec 12, that The Rock had fluffed the wordings on its statements to account holders with loans attached to their mortgage. I was straight on to the NRAM website for advice on what to do next. 'Do nothing' it stated. 'We will write to ex customers whose mortgages have been redeemed in due course'. Well, no surprise that by March I had heard nothing. Cue a call to the supplied call centre number and was advised if unhappy with the the length of time taken I should… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 03/08/2015

You should write to them telling them you are expecting interest on the amount at a daily rate of their current highest rate which they apply to loans
I cannot understand how anyone can work for such an underhand scummy company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“NRAM ARREARS REPAYMENT OFFER DECLINED”

Written on: 06/08/2013

NRAM are the most unprofessional outlet I have ever had any dealings with, I am £2000 arrears with the mortgage I have been paying £60.00 per month to clear the debt, my mortgage has just come off the fixed rate which means I can increase the repayment to £150, this has been declined, I have completed the documentation, I have been spoken to like I am some sort of criminal each time I have requested for the info to be in writing as I am deaf, then the saying goes its fallen on deaf ears. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ruby193's Comment

Written on: 22/09/2013

I have had horrendous problems with NRAM. I requested interest only repayments following a job loss. Despite being told I could and after months of income and expenditure conversations it was declined. My mortgage has fallen into arrears and I am having to borrow money from family every month to make ends meet. They have now told me to sell the house as they will not give me permission to rent it out until the marker improves. Applying for a a Time Order at court is my only option as this would mean the court could dictate my payments and NRAM would have to adhere. It costs about £180 but us a good option for you if they are not co-operating!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicgreen1001's Comment

Written on: 30/10/2013

I have just discovered that the problem with NRAM is that they are not regulated by the FCA which means they can do what they want! We are also having huge problems with them and have launched an official complaint at the mismanagement of our mortgage. As long as you are paying something towards the arrears, I don't think they can do too much. Even if they take you to court, if you are paying something, then there is not much they can do to you. I am sorry for your stress but hang on in there. Please contact BBC Watchdog as I have done with your story. Don't let them take your house, contact one of the Debtline charities for more support. It is important you pay your mortgage before non-priority debts and don't ever hand over the keys to your house. You are doing everything you can!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 03/08/2015

This in fact wrong they sre regulated by the financial services authority and all their mortgage statements state this fact

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Mortgage Redemption Certificate”

Written on: 30/07/2013 by Nothappytoday223 (1 review written)

We have all but lost the sale of our house and the chain because Northern Rock have taken 5 days to issue a simple redemption certificate. Our buyers, who we know, got there's from Nationwide in 20 minutes! We've phoned them but there is no speeding them up, no reasoning with them at all. It's not the lack if credit that is causing the slow housing market. It's stubborn mortgage companies being unflexible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Even people who used to work there avoid dealing with NRAM”

Written on: 22/07/2013

This company is to be avoided at all costs . People who work for the charity step change who used to be employed by NRAM also say this . I have wanted to settle my debt with them , 8 weeks worth of unanswered emails and counting . Being left on hold and the phone cutting off, this just proves how big a bunch of **** these people are , they dont want to settle debts as they may lose more interest or changes . If u are having problems with these losers go to Step Change or better still ignore… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“nram breaking law AGAIN”

Written on: 27/06/2013

I started a mortgage with NRAM in 2006 after being miss sold the mortgage in the first place. I have lost my job and owe about £1000 in arrears for which I am paying off slowly. NRAM have acted unlawfully towards me by continually not agreeing to the proposal for payment I've put forward. I am now having to apply under data protection law to access my own details to prove I made frequent offers of payment. They have completely denied this and even put it in writing which is indeed slander… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Comment

Written on: 03/08/2015

You should have made a subject accesd request telling them you want the logs and transcripts of all calls you made to them.
You should also be able to get a list of all the calls you made from your phone service provider

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Same story..... They do what they please!”

Written on: 25/06/2013

Having read the reviews on here I am shocked. I find the service great. I too bought my first property in 2007 thinking it was a good idea to get on the property ladder...wrong. I do not blame NRAM for the property crash but now being trapped in negative equity I look to NRAM for assistance. They were great! Ohh thanks NRAM for the higher interest rate than other lenders, I know I cant remortgage due to negative equity and a lack of 30k in the bank, yes consent to let would help, oh the price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Northern rock consent to let”

Written on: 16/04/2013

Hi, I requested a consent to let for the same reason as other people mentioned below. Last year it cost me 150GBP for the ability to let my property for a year - they would not give me an extended period CTL, which cost 250GBP, due to the high unsecured loan I had on the morgage. I then paid off the unsecured loan to ensure this year i could get the extended CTL and have just received the renewal form and the fees have gone up from 150GBP to 1250GBP? Surely that cant be legal? Has any one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I can't believe it's legal”

Written on: 07/03/2013 by M.R.C (1 review written)

Like many of the posters on here, I feel absolutely trapped. It ruins lives and people don;t seem to realise that. I fought NRAM for 3 years - basically I went over into bad bank just because I was high LTV and had moved to interest only when rates went high. Had never missed a payment. Now stuck on their SVR and can't move lender - for everyone on here, your loan is toxic and therefore so are you. I initially refused to pay them the rate they wanted - instead setting an arbitrary rate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pauly68's Response to M.R.C's Review

Written on: 11/03/2013

I'm with you, in same position, I can build us a campaign website for free and it can be up and running in 48 hours pls email me. I spoke with a collections guy and he told me they are just in close down mode, this is why they have fixed the svr so they can get rid of the toxic debt ASAP , if we can't pay then they repossess and reduce the debt faster! Government don't care, they could reduce our rate and boost the economy , crazy , lets get 100000 names and the missed payment to pay legals is a great idea, we can get the names listed on the website, anyone up for it pls email me thx Paul

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

M.r.c's reply to Pauly68's Comment

Written on: 12/03/2013

I wrote an email to [name removed] the other day as he's attacking Bank of Ireland over raising their rates and accusing them of miss-selling. I've asked for his thoughts on NRAM while telling him rather than lecturing Bank of Ireland he might want to look a little closer over what his government is presiding over. How do I email you?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pauly68's reply to M.r.c's Comment

Written on: 13/03/2013

Rural barriers & fencing website

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anthorob's reply to Pauly68's Comment

Written on: 08/05/2013

Do you have any news on how developments are with regards to your NR campaign. I am very interested in being associated with this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anthorob's reply to Pauly68's Comment

Written on: 08/05/2013

Do you have any news on how developments are with regards to your NR campaign. I am very interested in being associated with this.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marydonaghy's Response to M.R.C's Review

Written on: 03/08/2015

This is typical of the awful treatment customers are receiving at the hands of nram.
The government will do nothing because this company was set up by it to manage the outstanding mortgages and get it ready to sell on.
Thats why they no longer offer mortgages and try to get customers to move elsewhere

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jimihendrix101's Response to M.R.C's Review

Written on: 20/02/2014

I think there is a strong case for everyone to appeal and get justice - The Government are lending 20% equity interest free to first time buyers and yet a huge proportion of people (with Nram) are paying such high interest rates. Are we funding the Help to Buy Scheme ?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anthorob's Response to M.R.C's Review

Written on: 08/05/2013

I would like to know more on what you are proposing on how to tackle this. How do I contact you?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Brige's reply to Anthorob's Comment

Written on: 09/05/2013

I am still complaining to the Independent Assessor at the Financial Ombudsman Service and also waiting for my Local MP to get back to me regarding my complaint.

I am not in any action groups, but would be willing to start one.

Please tell me what NRAM has inflicted upon you?



Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Brige's Response to M.R.C's Review

Written on: 15/04/2013

I've been fighting Northern Rock/NRAM since September 2010. With my sound financial record, I requested an extension of the interest only arrangement with Northern Rock. That request resulted without my knowledge in my account being transferred to a section set up to ring fence and handle bad debt under NRAM! This action was totally unjustified; from this point on, NRAM failed to act with any "DUTY OF CARE"

The wanton destruction of my life and livelihood by refusing to accept interest only payments and forcefully adding unpaid capital ARREARS to my account is MORALLY WRONG. These actions forced me into bankruptcy. I was and had been on a management plan for nearly 3 years and managing!

NRAM also made a withdrawal of money from my personal bank account without authorisation.

The resulting stress and strain directly caused the loss of my job and livelihood as a result I suffered ill health.

NRAM obtained and served a Court Order instructing me to vacate my property in August 2011 and subsequently failed to acknowledge receipt of the keys and to accept responsibillity for the maintenance of that property. Without official notification NRAM suspended possession of the property, failed to make any attempts to market the property, failed to maintain the property and continued to add interest and to serve notices of arrears on my account for 8 months.

NRAM has failed to communicate in writing any of the above actions. NRAM in unsupported telephone statements reported that I was still on Interest Only Payments. this was not the case. I contacted NRAM and they verbally told me that three managers had looked at my case and that they could not believe how i had been treated and admitted that it is an appalling case and that there was a "Large Error" on my account. I informed them that I had written to the Financial Ombudsman Service and was awaiting a response. At this point they asked me if I would reconsider and move back into my property.I explained that they had forced me into bankruptcy, loss me my job and effected my health and I had no money to pay the mortgage. They told me that they would sort something out. At this stage I was extremely upset .

I requested that the FOS asks for a transcript of the above conversation, but surprise, surprise NRAM said that they had no evidence of the call being made.

I obtained a copy of NRAM system notes from the FOS under the Freedom of Information Act.and in these notes it clearly records the above conversation and stated that there was a large error on my account and for this reason stop enforcement proceedings"

NRAM have distorted the truth, failed to communicate or to accept any responsibility for life or property in this case.

Openess and transparency is not the name of NRAM, a publically owned company paid for by the tax payers. the gratitude shown for the public financial bail out is heartless moral destruction of previously loyal customers.

My record as a customer was unblemished, one of openess and seeking advice as is normal and recommended practice in maintaining communications and requesting assistance to avoid falling into financial hardship.

The FOS had my case for 14 months and during this time ruled three different outcomes. With the final outcome not to uphold the case because they were unable to look at any of the evidence before and after the Court Order. It has taken the FOS 14 months to reach this decision, I was appalled and complained to the Independent Assessor who offered me £475.00 compensation for the poor service received from the FOS. What an insult, I have lost everything! I have returned their cheque and am continuing to fight for justice.

Last week I had a face to face meeting with my Local MP, who is going to write to the Chief Executive of NRAM to review my case. So now I am waiting to see what happens. Watch this space!

I will in the strongest terms continue to pursue this case until justice is delivered.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anthorob's reply to Brige's Comment

Written on: 08/05/2013

Can we discuss your progress and what action groups you are in or would be interested in forming. Have you had other reply from others here. I find it so difficult to find information about these situations we need to make it simple for all to join together and fight them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anthorob's reply to Brige's Comment

Written on: 08/05/2013

Can we discuss your progress and what action groups you are in or would be interested in forming. Have you had other reply from others here. I find it so difficult to find information about these situations we need to make it simple for all to join together and fight them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Laurencefass's Response to M.R.C's Review

Written on: 02/04/2013

What do you consider to be illegal about NRAM? or its assets?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Laurencefass's Response to M.R.C's Review

Written on: 02/04/2013

I don't believe NRAM is operating legally or lawfully. I signed a mortgage in 2007 completely unaware of how the system worked and now I do not have a legal mortgage contract, a service contract and they are not willing to provide evidence of suitable advances to charge the mortgage deed. I would like to become a member of a class action against NRAM but we first need to review what exactly is wrong with their operation. Consider: you are now paying your entire mortgage to the treasury who are decreasing the taxpayer loan (from the treasury not the "taxpayer") while increasing the Treasury's (single shareholder of UKAR/NRAM) equity. Something is rotten here...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

M.r.c's Response to M.R.C's Review

Written on: 13/03/2013

It is done

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Job123's reply to M.r.c's Comment

Written on: 29/08/2013

I would like to be involved with any action group against nram. Surely what they are doing can not be legal!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Vicgreen1001's reply to Job123's Comment

Written on: 30/10/2013

We are also having problems with NRAM, I have filed an official complaint against them as they have completely mismanaged our mortgage. We are putting up a fight and i have also contacted BBC Watchdog. How can I contact anyone here?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 17 Comments
★☆☆☆☆

“I have been trying to prevent a reposession order with...”

Written on: 21/02/2013 by Roxann (1 review written)

I have been trying to prevent a reposession order with themat NRAM for the last 12 months. Four months Prior to arrears accruing on the mortgage i requested nram consider an extension on the interest only period due to a household breakdown and job loss. Nram completely ignored all attempts by me to put a solution in place and when they finally looked at my request they declined it. So in order to continue to afford the mortgage i requested a consent to let only to be declined by nram due to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Laurencefass's Response to Roxann's Review

Written on: 02/04/2013

I don't believe NRAM is operating legally or lawfully. I signed a mortgage in 2007 completely unaware of how the law and system worked and now I do not have a legal mortgage contract, a service contract and they are not willing to provide evidence of suitable advances to charge the mortgage deed. There is no evidence of "reserved funds" and no evidence of any regulation despite selling me a product they claimed was regulated by the FSA. Obviously wasn't. I would like to become a member of a class action against NRAM but we first need to review what exactly is wrong with their operation. Consider: you are now paying your entire mortgage to the treasury (aren't payments directly the the Treasury a form of taxation?) who are decreasing the "taxpayer" loan (it's a treasury loan - not from the "taxpayer" at all) while increasing the Treasury's (single shareholder of UKAR/NRAM) equity.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview