egg internet banking www.egg.com reviews | Watch This Item.

Average Ratings
Ease of Use4.7/10 Based on 17 ratings
Value for Money2.7/10
Reviewer Rating3/10
Overall Rating3.3/10 Based on 31 ratings
25% Recommended6 out of 24 Reviews
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24 Review Centre Egg Internet Banking www.egg.com Reviews

  • Full review by
    PyttsPete
    on 10th Jun 2009


    User Rating : 3
    Respect : 0

    Good Points: Pleasant staff on the phone

    Bad Points: Do not read letters and reply with inappropriate standard form letters.

    General comments: Mortgage with Egg for 5 years, and until recently an excellent service allowing me to change from capital and interest to interest only payments, and back again. I do also have savings with them set against my mortgage. Now however a completly different story. You need to write and request a change and receive a standard form letter requesting your entire credit history, permission to discuss your finances with any other borrowers, fresh credit checks, income and outgoings etc. Only missing is the inside leg measurements. Throughly unhappy as I am now dealing with an entirely different Bank to the one I started with.
    PyttsPete's review and ratings     | 119 words

  • Review by
    Guest.
    on 10th Dec 2008


    User Rating : 4
    Respect : 0

    I have not been able to view any of my savings bond details for almost a month. I have repeatedly phoned them and they have no idea when the fault will be fixed. I have just checked again tonight only to find that even my internet savings account has a zero balance because of an "internal transfer" which they cannot explain. They've promised to call me with an answer but its very worrying as I now seem to have no balances on any Egg account!
    Guest's full review     | 109 words

  • Review by
    Guest.
    on 30th Sep 2008


    User Rating : 6
    Respect : 0

    Making withdraws is excellent. Checking status of all accounts with Egg- very good. Have only suffered a non-availability on the internet twice in 4 years. Account with good communications as far as I`m concerned. This maybe due to only using the internet in the day.
    Guest's full review     | 66 words

  • Review by
    smileykeefy
    on 22nd Sep 2008


    User Rating : 5
    Respect : 0

    Access to the Egg internet banking website has become progressively worse. I now cannot access the site for the third time in about three months. The website features are geared towards Internet Explorer but it seems not for other browsers.
    smileykeefy's full review     | 81 words

  • Review by
    Guest.
    on 12th May 2008


    User Rating : 0
    Respect : 0

    Egg have blamed my problem on my other bank - not them they say. Then on my pc storing cookie history - which is dealt with as it has been for years by my anti virus software. We then have to phone an automated phone line to get to someone to complete the transaction. What is going on?
    Guest's full review     | 98 words

  • Review by
    e2parker
    on 3rd May 2008


    User Rating : 2
    Respect : 0

    Been a customer of Egg for years. Recently it's taken a real downturn. I opened a savings account and for the last 3 months have been chasing them to put interest payments in the correct account! Still not done and have decided to to withdraw my savings and close my credit card.
    e2parker's full review     | 56 words

  • Review by
    Guest.
    on 28th Apr 2008


    User Rating : 2
    Respect : 0

    Egg Internet Banking www.egg.com used to be good but couldn't recommend them now. I was contacted with an offer for 0% balance transfer but when I came to take it up, they refused since I wasn't a new customer and surprise surprise, they couldn't trace the call they had made to me or the person who made it.
    Guest's full review     | 63 words

  • Review by
    johneee
    on 20th Apr 2008


    User Rating : 0
    Respect : 0

    They have been suffering from the current banking problems and their service /access has got worse? No money manager service for around three weeks. Came on line working ok for 24 hrs two days not been able to access egg.
    johneee's full review     | 52 words

  • Review by
    Guest.
    on 14th Apr 2008


    User Rating : 8
    Respect : 0

    I have used them for many years and have never had any problems with the Egg banking system.
    Guest's full review     | 25 words

  • Review by
    Guest.
    on 14th Apr 2008


    User Rating : 0
    Respect : 0

    Cannot always view each page - certificate errors are common Cannot always view all accounts - supposed to be one of the key benefits of being with egg. Generally a poor service - they blamed their technical issues on my pc set up which I know is not right
    Guest's full review     | 57 words

  • Review by
    fifim Rank: Corporal
    on 19th Mar 2008


    User Rating : 2
    Respect : 0

    Being a loyal customer for approx 7 years & never missing a payment, I expected to have a request for a £500 increase in limit approved. However, it was declined with no comment. I sent Egg a secure message expressing my disgust, but did not want nor get a response. Am in the processing of moving to Mint, who have offered me a better credit limit & deal and seem very good, so far.
    fifim's full review     | 81 words

  • Review by
    Guest.
    on 6th Feb 2008


    User Rating : 0
    Respect : 0

    Just what is going on at this bank? This is an online bank that always seems to be offline when I try to log on. I have not been able to access my account online for 2 days. My card has been declined and Egg tells me this is because the transaction would have taken me over my credit limit - but then agree that this does not make sense when the transaction was for 140 ' . I have still got over £3500 of unused credit.
    Guest's full review     | 86 words

  • Review by
    Guest.
    on 2nd Dec 2007


    User Rating : 7
    Respect : 0

    I have been with Egg.com for a good number of years now and although their interest rates are not always the best, they are close. I frequently transfer money to my othe non Egg accounts and have income paid directly into my Egg account. To date I find them to be good.
    Guest's full review     | 65 words

  • Review by
    RickH
    on 2nd Oct 2007


    User Rating : 0
    Respect : 0

    Can't access my account, because it's closed, and Egg won't tell me how much interest they have added, so I can't pay that off, and their communications are truly hopeless. They first told me I owed them £6000, then that became £600 - so I paid that, and then they said the account is closed but there's more interest, send us £2,70, oh and the cheque will cost you £2.00. I am now waiting to here exactly how much they want me to send to close this bloody Egg card account an ...
    RickH's full review     | 103 words | 1 comment added.

  • Review by
    nsr433
    on 6th Sep 2007


    User Rating : 5
    Respect : 0

    I have had an Egg Internet Banking account for about 2 years now and yes their are better deals out their but unless you want the hassle of changing who you bank with every 8 months to a year. Their details are reasonably competitive.
    nsr433's full review     | 81 words

  • Review by
    si82
    on 23rd Aug 2007


    User Rating : 7
    Respect : 0

    I found Egg Internet Banking is pretty good. They have friendly helpful staff and the egg money manager is great!
    si82's full review     | 35 words

  • Review by
    smashman
    on 1st Mar 2007


    User Rating : 0
    Respect : 0

    Egg insist on payment by direct debit. They then don't activate it until after the due payment date resulting in a hefty interest charge, your card being refused and you supposedly going into arrears. Having expected them to have organised this properly you don't realise until it's much too late and you've been charged all sorts.
    smashman's full review     | 97 words

  • Review by
    Jackjones1231 Rank: Lance Corporal
    on 25th Jan 2007


    User Rating : 7
    Respect : 0

    I like the Egg online servicing. There is no need to call in if you run accounts correctly.
    Jackjones1231's full review     | 45 words

  • Review by
    petebart
    on 27th Oct 2006


    User Rating : 2
    Respect : 0

    Egg had first mover advantage in the Internet-only savings account market, and so they have a lot of customers. However, now every bank and banking centre in the land (and many from abroad) offer the same service at the same (or better) interest rates. I recently closed my Egg Internet Banking account after becoming frustrated at their website being down far more often than is acceptable for an online banking service (they acknowledge they will be shut one day per month, and there are also u ...
    petebart's full review     | 217 words

  • Review by
    endlebert
    on 29th Aug 2006


    User Rating : 1
    Respect : 0

    Egg banking do not appear to want my business at all, and they have made it nearly impossible for me to gain access to my money, as it is an internet access only account. Phone staff are unhelpful. I have been advised to try the internet when it is back online to access my money. Not a lot of good if I need it when I want it, as opposed to when they can be bothered to repair their site. I have waiting for 2 weeks now. Another annoying thing was the mail in the post I got telling me how my int ...
    endlebert's full review     | 172 words


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