Written on: 28/08/2012
Egg Banking are the most incompetent bank i have ever dealt with. I reclaimed PPI from them and they sent me a letter to say that it would be removed from my remaining balance. It has no emerged that they never did and I have overpaid them. I have spent the last THREE months trying to get them to rectify this situation. The call centre is atrocious. I spent 40 minutes on the phone one day trying to just speak to an actual person and I couldn't get through no matter what combination of... (read more)
Written on: 03/05/2012
If you are thinking of using them, then call their customer complaints line first, when you realize they are a joke then go and get a proper bank and be grateful you found out in time. As I write this I have been waiting for over an hour. They obviously want me to hang up again. (read more)
Written on: 08/10/2011 by sean5302 (6 reviews written)
The previous owners of Egg have now sold out to Barclays. I had a suspicious transaction on my credit card, recently. I phoned Egg and asked them to raise a dispute and a chargeback. They cancelled the card and sent me a new one. The suspicious transaction was still on my online statement 2 weeks later. I phoned again. I waited in the phone queue and, 22 mins later, they answered. They said I'd have to print off their online form and post it back to them before they'd raise a dispute and... (read more)
Written on: 05/08/2011 by MJK7 (1 review written)
Some three years ago Egg did not send a replacement card to cover one that was expiring. I cancelled the account and cleared all outstanding balances on the 'phone. Over the following three years I was sent repeated email notices about my account and invited to log in, which I could not do since I had no card. I contacted them repeatedly - always speaking to someone different who had no record of previous complaints and no capacity to act or to say anything outside the stock replies. I was... (read more)
Written on: 06/07/2011
Absolutely horrible, un friendly and not helpful customer services. Have had a credit card x 2 and have never been able to access online statements on line. Asked on several occasions for them to put this right and they still haven't. The team have also phoned me on old numbers which I have requested to be taken off the system several times. I would never ever deal with this company again, I wish I had read the reviews first! (read more)
Written on: 28/08/2010
Set up an egg savings account and ISA about 3 years ago. The site is slow and ponderous. Their ISA rates became uncompetitive and it took weeks for the transfer to be correctly sorted out. In addition I notified them 6 months ago that their system wouldn't process payments from my bank's Mastercard debit card and it is still not fixed (even though they thought they had fixed it).
For an internet based bank to be unable to process payments from the world's major card provider (and fail... (read more)
Written on: 30/07/2010
Absolutely useless. Have been customers for years (savings/credit cards/ISAs) but now moving everything.
You name it, it goes wrong and their Customer Services are as useful as a chocolate teapot.
Their version of a fast pay system is days - this includes moving money between different Egg accounts as "they are not a clearing bank".
Problems as others with security of credit cards - they cancelled mine because of some security breach and didn't replace it for weeks despite various phone... (read more)
Written on: 22/07/2010
online banking broke when I bought a new win 7 64 bit pc & trnasferred settings with microsoft wiard. was unable to access money manager & egg tech support were clueless. then recently I disabled UAC & loat alla ccess - got the "we have reset your securit - phone us runaround. after 3 days of phone + patper chase I get it reset. works ok in Chrome, but I try it again in IE8 and am locked out again, facing another phone & paper chase.
so I email them and say that's it - just close my account... (read more)
Written on: 14/07/2010
I've tried to pay my utilities bills using the Egg online banking system and can't. The problem is that the utility company wants online payments made to an account which has an account number of 00000000 (eight zeros) and Egg won't let you use such an account number. Egg have admitted that lots of utility companies use an account with similar numbers and the problem is "not their fault". So, if you want to pay such bills from your account (check the back of your utility bill), don't use Egg! (read more)
Written on: 07/05/2010
I have been with egg.com and have had an Egg.com credit card for around 5 years but I'm now moving. They seem to be having massive security problems according to their telephone support "they are loosing batches of credit card numbers"
I am on my 4th card in as many months because they keep having security breaches and have to keep re-issuing me a new card.
Egg.com then every month charge me a £16 penalty for late payment because they can't setup my DD properly.
The latest card they sent... (read more)
Written on: 28/04/2010 by JohnMa (6 reviews written)
Incredibly smug, relies on cool graphics and nauseating 'matey' language rather than boring old fashioned qualities such as service and reliability. Poor online quality requires repeated 0845 calls to staff with a limited grasp of English. (read more)
Written on: 06/01/2010
It's OK, when it works - but that's unpredictable. Secure access is flaky - can't access either through IE or Firefox - authentication issues at their end. (read more)
Written on: 26/12/2009
We have accounts with several instiututions but opened an Egg Money card at the end of November with 1% Cashback (yes, there is a monthly £1 fee). The first 'statement' was issued showing just the £1 fee. The Direct Debit payment facility was correctly set up. We received a phone call on 24 Dec 'please call Egg' .. I called.. nobody knew any reason why we had received a call. I then found that the Secure Message system was blocked as our account (stil with £4000 credit available) was with... (read more)
Written on: 09/12/2009
This is an online bank but their online functionality never works! You can't open a new account nor can you access your existing account. Their call center are completely useless and even suggested I try another bank. The overall service is laughable!!!! (read more)
Written on: 25/09/2009 by carlyles (1 review written)
Egg Internet Banking must be the worst web site of any of the financial institutions I have ever used. (read more)
Written on: 11/09/2009
I have been an Egg customer for nine years. The bank was bought out by Citi Bank who changed all the agreements without consultation, imposed new guidelines that don't make sense, and took decision making power away from front line staff. Result: Credit limits dropped without notification, cards suspended, savings rate dropped to zero. Not just a bad service from a bank, but actually the worst service I've ever recieved from any company. Almost any other bank is a better option. (read more)
Written on: 10/09/2009
The Egg on line web site is always down you can never access your account.
Useless company... (read more)
Written on: 04/09/2009
Egg Internet Banking is a great and helpful service, easy to use and follow-up to my account application was splendid. (read more)
Written on: 01/09/2009
i have just opened an egg fixed rate savings account i find the service that they offer to be excellent, except for one thing when i set up the account they gave me a sort code for paying money in via the faster payments service, but when you want to withdraw your money you cannot do so via the faster payments system, so you can only get your money back either by bacs which can take up to 4 days or pay £25.00 to have it sent by chaps.
i think that in this 21st century certain banks want to... (read more)
Written on: 31/08/2009
Egg Loan Protection Insurance is a nightmare.No communcation.Misleading responses by telephone.No single person will acept responsibility.No dedicated case worker.All their promises on their sales literature have been broken.The pits .Don't waste your hard earned money. (read more)
Written on: 10/06/2009 by PyttsPete (1 review written)
Mortgage with Egg for 5 years, and until recently an excellent service allowing me to change from capital and interest to interest only payments, and back again. I do also have savings with them set against my mortgage. Now however a completly different story. You need to write and request a change and receive a standard form letter requesting your entire credit history, permission to discuss your finances with any other borrowers, fresh credit checks, income and outgoings etc. Only missing... (read more)
Written on: 10/12/2008
I have not been able to view any of my savings bond details for almost a month. I have repeatedly phoned them and they have no idea when the fault will be fixed. I have just checked again tonight only to find that even my internet savings account has a zero balance because of an "internal transfer" which they cannot explain. They've promised to call me with an answer but its very worrying as I now seem to have no balances on any Egg account! (read more)
Written on: 30/09/2008
Making withdraws is excellent. Checking status of all accounts with Egg- very good. Have only suffered a non-availability on the internet twice in 4 years.
Account with good communications as far as I`m concerned.
This maybe due to only using the internet in the day. (read more)
Written on: 22/09/2008 by smileykeefy (1 review written)
Access to the Egg internet banking website has become progressively worse. I now cannot access the site for the third time in about three months. The website features are geared towards Internet Explorer but it seems not for other browsers. (read more)
Written on: 12/05/2008
Egg have blamed my problem on my other bank - not them they say. Then on my pc storing cookie history - which is dealt with as it has been for years by my anti virus software.
We then have to phone an automated phone line to get to someone to complete the transaction.
What is going on? (read more)
Written on: 03/05/2008 by e2parker (1 review written)
Been a customer of Egg for years. Recently it's taken a real downturn. I opened a savings account and for the last 3 months have been chasing them to put interest payments in the correct account! Still not done and have decided to to withdraw my savings and close my credit card. (read more)
Written on: 28/04/2008
Egg Internet Banking www.egg.com used to be good but couldn't recommend them now. I was contacted with an offer for 0% balance transfer but when I came to take it up, they refused since I wasn't a new customer and surprise surprise, they couldn't trace the call they had made to me or the person who made it. (read more)
Written on: 20/04/2008 by johneee (1 review written)
They have been suffering from the current banking problems and their service /access has got worse? No money manager service for around three weeks. Came on line working ok for 24 hrs two days not been able to access egg. (read more)
Written on: 14/04/2008
I have used them for many years and have never had any problems with the Egg banking system. (read more)
Written on: 14/04/2008
Cannot always view each page - certificate errors are common
Cannot always view all accounts - supposed to be one of the key benefits of being with egg. Generally a poor service - they blamed their technical issues on my pc set up which I know is not right (read more)
Written on: 19/03/2008 by fifim (3 reviews written)
Being a loyal customer for approx 7 years & never missing a payment, I expected to have a request for a £500 increase in limit approved. However, it was declined with no comment.
I sent Egg a secure message expressing my disgust, but did not want nor get a response.
Am in the processing of moving to Mint, who have offered me a better credit limit & deal and seem very good, so far.
Written on: 06/02/2008
Just what is going on at this bank?
This is an online bank that always seems to be offline when I try to log on. I have not been able to access my account online for 2 days.
My card has been declined and Egg tells me this is because the transaction would have taken me over my credit limit - but then agree that this does not make sense when the transaction was for 140 ' . I have still got over £3500 of unused credit. (read more)
Written on: 02/12/2007
I have been with Egg.com for a good number of years now and although their interest rates are not always the best, they are close. I frequently transfer money to my othe non Egg accounts and have income paid directly into my Egg account. To date I find them to be good. (read more)
Written on: 02/10/2007 by RickH (2 reviews written)
Can't access my account, because it's closed, and Egg won't tell me how much interest they have added, so I can't pay that off, and their communications are truly hopeless. They first told me I owed them £6000, then that became £600 - so I paid that, and then they said the account is closed but there's more interest, send us £2,70, oh and the cheque will cost you £2.00. I am now waiting to here exactly how much they want me to send to close this bloody Egg card account and I will NEVER use... (read more)
Written on: 06/09/2007 by nsr433 (1 review written)
I have had an Egg Internet Banking account for about 2 years now and yes their are better deals out their but unless you want the hassle of changing who you bank with every 8 months to a year. Their details are reasonably competitive. (read more)
Written on: 23/08/2007 by si82 (1 review written)
I found Egg Internet Banking is pretty good. They have friendly helpful staff and the egg money manager is great! (read more)
Written on: 01/03/2007 by smashman (1 review written)
Egg insist on payment by direct debit. They then don't activate it until after the due payment date resulting in a hefty interest charge, your card being refused and you supposedly going into arrears.
Having expected them to have organised this properly you don't realise until it's much too late and you've been charged all sorts. (read more)
Written on: 25/01/2007 by Jackjones1231
I like the Egg online servicing. There is no need to call in if you run accounts correctly. (read more)
Written on: 27/10/2006 by petebart (1 review written)
Egg had first mover advantage in the Internet-only savings account market, and so they have a lot of customers. However, now every bank and banking centre in the land (and many from abroad) offer the same service at the same (or better) interest rates.
I recently closed my Egg Internet Banking account after becoming frustrated at their website being down far more often than is acceptable for an online banking service (they acknowledge they will be shut one day per month, and there are also... (read more)
Written on: 29/08/2006 by endlebert (1 review written)
Egg banking do not appear to want my business at all, and they have made it nearly impossible for me to gain access to my money, as it is an internet access only account. Phone staff are unhelpful. I have been advised to try the internet when it is back online to access my money. Not a lot of good if I need it when I want it, as opposed to when they can be bothered to repair their site. I have waiting for 2 weeks now.
Another annoying thing was the mail in the post I got telling me how my... (read more)
Written on: 20/05/2006 by Holdie1822 (2 reviews written)
I am not expecting anything unusual; just a credit card account. Egg Internet Banking used to be a good service, with which I was happy, but it has deteriorated in 2006 to unacceptable levels. I am moving my accounts elsewhere. (read more)
Written on: 12/05/2006 by blogger
I have an Egg Internet Banking account, but I have not been able to access it all day because their servers have been down. Worse that that, when I called their call centre they could not tell me when they would be back up. To add insult to injury, the person then asked me not to call if I had web access because customers without web access could not get through. How can an Internet bank go offline for a full day? Don't they have backup systems or something? After this experience I am... (read more)
Written on: 27/02/2006 by david83477 (1 review written)
I hold an Egg internet savings account. Recently it went offline, and despite dozens of calls and emails (never once being called back despite promises), my access is still down. The call center staff are confused, as they could log in internally.
In short, this is a good service online when it works, but when it fails they are like headless chickens and refuse to help. I have now changed my bank and taken my money out of my Egg account. (read more)
Written on: 04/01/2005 by XX (39 reviews written)
I had an Internet Saving account with Egg, great rate when the bonus extra was there, but afterwards a very uncompetitive rate. At the end, I had no option but to move all elsewhere where a higher rate is offered permanently. Also, Egg's system is unable to let you transfer funds into certain accounts. (read more)
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