Alliance And Leicester Internet Banking www.alliance-leicester.co.uk Reviews

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Alliance And Leicester Internet Banking www.alliance-leicester.co.uk
1.1 stars
Average rating for this product is: 1.1 out of 5

From 15 ratings and 107 reviews

Thumb down 13% of users recommend this product

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier CurrentSWITCH TODAY AND RECEIVE £100 CASHBACK. OFFER ENDS 8th NOVEMBER 2009. T's & C's apply.Monthly0.50%0.00%£2,000.00
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
NatwestNatwest Current Plus AccountA free day to day bank account with an overdraft facility to give your finances some breathing space.Monthly0.10%N/A

Summary

Alliance and Leicester Internet Bank account reviews. If you are considering signing up for an Online Bank account we sugggest first reading our reviews so that you can get the full picture before you do. Read and write reviews of www.alliance-leicester.co.uk then compare them with the other Internet banks that we have listed. We also have reviews of other Alliance and Leicester Products.
Information
Country: UK Banks

Average Ratings for Alliance And Leicester Internet Banking www.alliance-leicester.co.uk

  • Ease of Use1.3 stars
  • Value for Money1.4 stars
  • Reviewer Ratings1 stars
  • Overall Rating1.1 stars

107 Reviews For Alliance And Leicester Internet Banking www.alliance-leicester.co.uk

  • Guest 29th Oct 2009

    Reviewer rating: 1 stars


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    First off I will start by saying that every individual I have dealt with at Alliance and Leicester has been very pleasant; the issues however arise in relation to their knowledge. Getting a straight answer appears to be as difficult if not harder than getting blood from a stone.
    The bank only seems to be interested in flogging me insurance no matter how many times I tell them I do not require it but they also seem very reluctant to assist me with any queries or requests I may have. This is a bank that simply wants cash on deposit, for you to leave it there if they can flog something else to you along the way great but don't ever ask for anything in return as you won't get it.

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    What an awful bank. In the last year I have found them very difficult to deal with. If you don't have your account reference number with you (not your account number) impossible to communicate with them over the phone.
    I recently had a chq book (the fourth one they've sent me in the last year even though I've used about 3 chqs) 'intercepted' in the post. £8000 was taken from my bank account and I'm still trying to get it back. I happened to be transferring some money from this account and ...

  • Guest 14th Oct 2009

    Reviewer rating: 1 stars


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    Awful bank - Hard to contact (if you don't have relevant details sent to you when you opened the account don't bother phoning as the robot asks you these details)
    Website money transfers very complicated, tranfer between A/L accounts doesn't show up on the receipent account until the following day - it's a bloody computer - should be instant!!

    Watch out when they phone you and say "can I give you some advice on how to prevent identity fraud" after 5 mins going on the punch line comes - "buy ins ...

  • shakytumbleweed Rank: Staff Sergeant 2nd Oct 2009

    Reviewer rating: 1 stars


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    I would not recommend this bank to an enemy let alone a friend!

    Recently moved to work overseas. Due to trying to manage with the move and transferring finances over to UK my bank account exceeded my O/D limit by GBP 42.28 but was brought back within terms within the month. A&L have now levied GBP 249.00 worth of default charges for the period 1 August 2009 to 15 September 2009!

    These charges are disproportionately high and therefore in breach of the Unfair Terms in Consumer Contract Regulatio ...

  • bizine Rank: Lance Corporal 30th Sep 2009

    Reviewer rating: 1 stars


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    Alliance and liecester is a fraud... i have been charged £250 so far for going £0.85 overdrawn. this bank should be scrapped!!! they dont even have real people you can talk to @ their few branches in london. you have to talk over the phone as their current, premium and savings accounts are run over the phone. my advice for anyone looking to open an account is that this bank should not be on your list of options.

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    Useless bank with no customer service. I was left with no access to my money because online service they offer had no option to pay out from the account. You can pay money in but not take it out when you need them. Avoid.

  • Guest 19th Sep 2009

    Reviewer rating: 1 stars


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    This bank takes 1 day for inter-account online transfers between my own A&L accounts. And if I send money to my bank accounts at other banks or to someone else, it takes upto 3 days. This is such a big pain...
    Compared to this, money transfers at every other bank I know of, are done instantly, within seconds. I don't know whether this is deliberate or other wise, but I do know that I am closing my A&L accounts soon. 6% on first £2500 is not enough to compensate for this discomfort.
    There a ...

  • pandora984 16th Sep 2009

    Reviewer rating: 1 stars


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    I have been with the Alliance and Leicester for over 4 years, with several accounts i.e. premier current, savings and isa. Tried to open the online saver 5, long hassle with renewed identification etc. After several weeks of silence had to ring up and finally got an account number over telephone,however this did not activate for 10days or more, went to a branch where money was then transferred. Now both accounts are inactive, customer service completely useless and and rude. Their secure message ...

  • Guest 31st Jul 2009

    Reviewer rating: 1 stars


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    Alliance Leicester only get 1 star because there are no negative scores available. The logon rarely works 1st time and sending 'secure'. Online messages routinely takes several atempts and these messages NEVER get a useful response. As experienced by many other customers, it appears that the 100 GBP offer was difficult to aquire! The variety of excuses for not paying out is amazing. In my case Alliance Leicester refused the payment because direct debits were not included when I switched. The ...

  • Guest 31st Jul 2009

    Reviewer rating: 1 stars


    On average, people found this review somewhat helpful
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    Opened a Web account (Online Saver Issue 5) on 13th July, attracted by the interest rate and what I thought would be the ease of access via the internet. Received a customer number pretty much straight away.
    "PIN number to follow in a few days" it said. I waited and waited and then after a week and a half I rang Alliance And Leicester. Sorry, we'll send you another. I waited a further week. It arrived. I tried it and it didn't work - account locked it said. I rang again and they said they ...

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    AVOID alliance and leicester internet banking!!
    Applied for 2 a/cs on line - Premier Direct & Online Saver 5. On-line system worked, but not all info supplied to me - eg Sort Code for each a/c, to pay monies in. And they had opened a 3rd account (Plus Saver, paying 0.1%!!) for which I had not asked!
    Rang their Call Centre - totally useless - could not find my details, account no.s not recognised, etc etc.
    Cut off by one girl -no ring-back.
    Rang them again - long telecon - what 2nd girl wa ...

  • reviewkitten Rank: Lieutenant-Colonel 20th Jul 2009

    Reviewer rating: 4 stars


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    I have been banking with Alliance and Leicester for over 5 years now and originally took the account after previously holding accounts with the Halifax and HSBC (who I would never, ever go to again). All I wanted was a straight forward account that had easy internet banking and could be linked to a savings account.

    This was solved by the Premier Current Account which automatically comes with a savings account linked in. I can use fast transfer to make my regular payments and can see all account ...

  • mcmlxiii 24th Jun 2009

    Reviewer rating: 0.5 stars


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    Santander/Alliance & Leicester are the most incompetent and obstructive organization I have ever encountered. They are incapable of handling simple processes like address changes, share sales, or transfers between accounts without making a series of basic errors. Their Complaints Procedure and ' Customer Service ' are a sick joke. I am still waiting after more than six weeks to find out how they managed to ' misplace '£40,000 by transferring it from an ISA to a non-existent account.

    My ...

  • Leanne3678 16th Jun 2009

    Reviewer rating: 5 stars


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    Excellent-moved my current account to Alliance And Leicester Internet Banking to get the £100 transfer incentive and its been paid within 2 months! also the whole transfer was very smooth with no glitches for either the direct debit or the standing orders

  • Sporticus Rank: Lance Corporal 10th Jun 2009

    Reviewer rating: 1 stars


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    This is my experience, Made a transfer from Online savings account to nominated non A&L bank account. Both my own bank account and A&L are suppossed to be members of the 'Faster Payment Scheme'. ie Same Day Transfer (I wish, still waiting 3 plus days now) Their Terms and conditions which you can download state 'Same Day' if both banks as in this case are members of the Faster Payment Scheme.My gripes with A&L are that there is no facility (which I think is deliberate) to e-mail them via a secure ...

  • Guest 8th Jun 2009

    Reviewer rating: 2 stars


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    When wishing to modify my long held current account, I was quickly shepherded to sit with an advisor. I had already guessed this was to enable their selling of other `deals` to me and upfront, I stated that I did not wish any changes not related to my proposed amendment.
    The hard sell technique ensued for various possibilities that I didn`t want, and after being asked for some irrelevant personal questions about my age and future plans, I again reminded the advisor that I simply wanted the smal ...

  • tombduff 4th Jun 2009

    Reviewer rating: 1 stars


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    Alliance and Leicester internet banking is extremely limited in what it provides in terms of functionality- for example despite not receiving paper statements. you can only look back 9 months on line (no search here simply statement lists) and any further requires payment.Customer support is pretty think on the ground and provides very little in the way of support to you as the customer. Phone contact requires patience to speak to anyone and the secure messaging system often fails to elicit a re ...

  • wrongmark 28th May 2009

    Reviewer rating: 2.5 stars


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    Just moved from First Direct, who have have excellent customer service but they were hammering me on overdraft charges. I've moved to take advantage of the
    Alliance And Leicester Internet Banking interest free overdraft for a year and the £100 bonus for joining them.

  • Guest 26th May 2009

    Reviewer rating: 0 stars


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    Alliance And Leicester Online Banking is supposed to be easy...but as you see from your own reviews you do not score very well!!
    You say there may be a lot of positive experiences that havn't been registered...where are they?

  • reviewr Rank: Sergeant 18th May 2009

    Reviewer rating: 0 stars


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    Just left Alliance & Leicester after being a current account customer. Joined when the interest rates were quite good, but the rates are now poor.