Bidz.com - www.bidz.com Reviews
Latest Reviews
★★★☆☆
“Be Careful”
Written on: 30/03/2013 by Kittynim
I'm not a gemologist but I have baught jewelry for many years. Please carefully read the item description before bid or perchase. I won 4 jewelry items with bidz. All of them came from different manufacturers. You will notice that the jewelry setting and the box will be different. The point is the diamond grading are vary from one manufacturer to another one. My items had been graded to I1-2 on bidz. When they arrived, two of them (450 USD and 890 USD) were bad quality and were returned with... (read more)
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★★★★☆
“Will Continue Shopping!”
Written on: 05/01/2013 by Tessa1234 (1 review written)
Purchased items from this site since 2007. Items are 100% Authentic from my experience. Some of the cheaper jewellery (ex. silver with CZ crystals) appear way nicer on the site than when it arrives. But the brand name items like Gucci (bought 2 watches from site), are to what you expect when you purchase a Gucci Watch. 100% authentic. Only negative I would say are the extra international charges when shipping to Canada. I will continue to shop on the site because it is really cheap for... (read more)
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★☆☆☆☆
“Synthetic stone solfataras as genuine!! ”
Written on: 10/12/2012 by Wolfff
Fake stone for over 4K they sold with a description and certificate as a "genuine"! We got a sapphire from auction and paid for price over 4K went to gemologist and it turn out synthetic!!! Very upset about it, had to waste extra time and money on a returns and stuff.. Talking to customer service is like talking to a table they have no clue what they selling no knowledge of a products.. At least someone needs to answering a phone with a general knowledge of a jewelry don't tell me just... (read more)
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★☆☆☆☆
“Lost/Stolen Items”
Written on: 20/08/2012 by Lostboy3
I have purchased from bidz.com many times and had generally good experiences. The last purchase I made (the largest) was over $1000 and never delivered. Bidz.com has told me the package was delivered as well as Canada post, however I did not recieve any product. I have tried numerous times to have bidz begin an investigation and have had no success. I tried to initiate an investigation over a week ago and have basically been avoided. I will never purchase from this site again. Currently I am... (read more)
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★★★★★
“I am addicted to this store!”
Written on: 04/06/2012
I am very happy with this store. They sell Authentic merchandise and if there is any problem or defect or smth----they take returns back, no questions asked. I purchased so many things from them, and always happy about it. Amazing how people also write bad reviews because they do not want other people to see this site! It is an open auction site and the less people know about it, and less good and true information people know about it-------the better the deal for the one who wrote a bad... (read more)
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★★★★★
“I LOVE THIS STORE!!!!!!”
Written on: 04/06/2012
I am very happy with this store. They sell Authentic merchandise and if there is any problem or defect or smth----they take returns back, no questions asked. I purchased so many things from them, and always happy about it. Amazing how people also write bad reviews because they do not want other people to see this site! It is an open auction site and the less people know about it, and less good and true information people know about it-------the better the deal for the one who wrote a bad... (read more)
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★☆☆☆☆
“Be Aware: Fake jewelry, customer service very reluctant”
Written on: 12/05/2012
I ordered some jewelry from bidz.com. One of the items was a ring, that was meant to come in 14K Gold, diamonds and a precious center stone. Instead of the precious stone, there was a simple plastic inlay, obviously not a precious stone. I was in contact with customer service, we sent emails with photos back and forward, several deadlines just passed without any reaction. I am considering now to take legal steps against bidz.com. I was very surprised about the business practises of... (read more)
Visit bidz.comBidz_Auction's Comment
Written on: 27/12/2012
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly customer service at
1-888-247-BIDZ (2439) M-F 8am-5pm.
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★★★☆☆
“Never had a real problem with these guys”
Written on: 04/05/2012 by JGchs
Okay...so I have read all sorts of people saying they have horror stories, calling out bidz on so called illegal action, on horrible customer service charges...I have used them on several occasions for all sorts of things and I have had no problem with them at all. They key to this site is READ THE DESCRIPTION, if you get a diamond you didn't think you were getting because you just read the carat rating, then its your fault if it has a flaw, the site specifies the type of gems, then just put... (read more)
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★★★☆☆
“had earings appraised”
Written on: 17/10/2011 by sharky9966 (1 review written)
I bought a pair of diamond earings off of bidzs for $500, they did have a flaw in one of the earings,a blkack spot.. I took it too a jewlery shop and they told me for bigger diamonds that was common and appraised them at $1200.00, not the deal excpected but still pretty good. That was a couple years ago. the GF still has them and loves them. even with the flaw..so mt experiance wasnt bad. Read the and learn about clearity of diamonds befor emaking a purchase like that. Many Characteristics... (read more)
Visit bidz.comBidz_Auctions's Response to sharky9966's Review
Written on: 22/10/2011
Dear Customer,
Thank you for your feedback about your purchase. We are happy to hear that your girlfriend likes and wears our jewelry. We would also want you to know that appraisals from the jewelers may vary depending on a jeweler. In case you want to get a correct estimation it is best that you go to a certified gemologist not just a jeweler. The reason for that is that a lot of jewelers would try to give you a low estimated price on the item and then offer to buy the piece from you convincing the customer that he would not get more anywhere else. They would turn around and sell the merchandise later for a higher price because the real price is higher. If you have any questions or concerns regarding this post or any other issue you might have, please do not hesitate and contact us at improvements@bidz.com for assistance.
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★★★☆☆
“Ring With Genuine Clean Diamonds”
Written on: 14/09/2011 by lilian18c
I bided this ring (Stunning Brand New Ring With Genuine Clean Diamonds Made in White Gold- Size 7 We Can Resize from 6 to 8 - Certificate Available. ** Buyz: $1,530.00) on Aug 31, 2011. i received it on Sep 9, 2011 since i am in Canada. Overall I feel happy with this purchased except there is some defects on my ring. It comes with 11 small diamond, but 2 of them are very cloudy, and there is defect on the band as well, very small. I chat with the CSR, I said I would like to exchange another... (read more)
Visit bidz.comBidz_Auctions's Response to lilian18c's Review
Written on: 16/09/2011
Dear Customer,
Thank you very much for providing feedback about your purchase. If you are not happy with your order so are we. Customer confidence and satisfaction is our priority. If we have more available of the same kind we will exchange it for you. I will personally go through our inventory again and look for an exchange that you will love and feel confident in. Please provide your order details at improvements@bidz.com and I will be pleased to assist you.
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Showing 1 - 10 of 61 Reviews
★☆☆☆☆
“Never Believe These Liars!”
Written on: 13/09/2011 by Doctor (1 review written)
The first purchase on this site was sunglasses and bracelet , I`ve got only bracelet. When I asked them about sunglasses they sad to me that There was a technical glitch in the system and the item was placed in the auction and the item was out of stock at the moment, After this letter I`ve got another massage, that the item was shipped, after month later I`ve got the different color sunglasses at all. When I made my last order I`ve immediately cancelled it because there was some... (read more)
Visit bidz.comBidz_Auctions's Response to Doctor's Review
Written on: 16/09/2011
Dear Customer,
We would like to apologize that we were unable to meet your expectations. Since it is an online auction, once in a while we do have technical glitches in the system that might cause problems with your order. Please know our IT department is working diligently and will be monitoring the site to prevent glitches like this one from happening again. Please provide your order number along with your username at improvements@bidz.com so we could look into the refund issue that you have and make sure that your concern is addressed immediately.
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★☆☆☆☆
“After two days received, stone fell out of ring”
Written on: 31/08/2011 by gladyssaldivar
I just received my ring 2 days ago on Monday, 8/29/11 (listing # 91812938) I was very happy with the ring because it was perfect, not too big, not too small. On Tuesday, 8/30/11 I got very upset when I noticed a stone was missing on the emerald ring I purchased in white gold, size 7. I have not even wore it for 2 days and the stone was missing. I got very sad because I really loved this ring, I felt cheated because the stone fell out. I am not asking for a refund, all I want is an... (read more)
Visit bidz.comBidz_Auctions's Response to gladyssaldivar's Review
Written on: 07/09/2011
Dear Customer,
First we would like to apologize for what happened to the ring and let you know that we stand behind our merchandise 100% within 30 days from the purchase day and in some cases even passed that. Please provide us your order number and your username at improvements@bidz.com so we could research the matter and provide resolution.
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★★★★★
“I just started with the site. i so far have had no...”
Written on: 18/05/2011
I just started with the site. i so far have had no problems what-so-ever. they are legitamate, you just have to be careful and read the description. it may be a good shiny dimon on the site, but it could be a poor cut and look cloudy. but overall i was very happy with the site. very cheap, legitamate site overall. (read more)
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★★★★☆
“The new website is not good. Very slow and not easy to...”
Written on: 14/04/2011
The new website is not good. Very slow and not easy to browse. I am a customer of Bidz for a couple of years. Year before prices were much better, probably, recently popularity increased and people buying with high price. Also, I noticed that retail price for some items increased this year almost twice. Yes, I have appraisal for valuable items and some match retail price some lower. However, the price what I paid is 5-6 times is lower than appraisal price. I almost always buy with delivery... (read more)
Visit bidz.comBidz_Auctions's Comment
Written on: 12/09/2011
Dear Customer,
Thank you for your feedback, we appreciate your time and business. If you or anyone interested in this post would like to contact us directly with any kind of concern or suggestion you may do so at improvements@bidz.com and we will be pleased to assist you.
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★☆☆☆☆
“THIS WEBSITE IS A MESS! I AM GONNA PRINT OF A PAGE AND...”
Written on: 29/03/2011
THIS WEBSITE IS A MESS! I AM GONNA PRINT OF A PAGE AND BURN IT! (read more)
Visit bidz.comBidz's Comment
Written on: 23/06/2011
Dear Customer,
You'll be pleased to know that we've remodeled our website for easier customer use. Please contact us if you have any suggestions for improvements you'd like to see. We are available 24 hours a day, 7 days a week.
Customer Service Monday - Sunday, 24/7
Phone: 1-888-247-BIDZ
International Customers: 1-310-280-7373
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★★★☆☆
“Has anyone had the jewe;ery appraised to compare the...”
Written on: 08/02/2011
Has anyone had the jewe;ery appraised to compare the retail prices they quote. I and trying to find out if we are bbeing scammed by their pricing, especially the reserved prices. (read more)
Visit bidz.comGuest's Comment
Written on: 02/08/2011
Dear Customer,
We realize customers were regularly confused by the wording on our website (retail vs. compare price v. manufacturer’s price tag) so we have made a change to eliminate this problem.
On our item listings, you will no longer see a “retail” price. Now, we list our Buyz price from our Buyz.com retail store where customers can purchase items at a fixed price without bidding. The reason we list our Buyz price next to the bid amount is to demonstrate the drastic difference between being able to set your own price with a bid and paying a fixed price outright.
We can assure our customers that any compare pricing listed on our items is included to show the appeal of participating in an auction and choosing what you pay for an item. Retailers like Macy’s, Walmart and Target will also post an “original price” or “regular price” on sale items, too. It’s a tactic retailers use when they want to show that you are saving money.
http://www1.macys.com/shop/sale
http://www.walmart.com/browse/_/N-aq90ZaqceZaqbv/Ne-aq6t?ic=48_0&ref=500501.500683&tab_value=326701_All&catNavId=45183&povid=cat14503-env15844-module021111-lLinkMGWCLR
http://www.target.com/gp/browse.html/ref=ref=sc_iw_ss_1/?node=1038626
If you or any one reading this is concerned about our pricing, standards or a problem with a current order, we hope you will contact us directly at improvements@bidz.com. All emails will be reviewed seriously and thoroughly.
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Guest's Comment
Written on: 04/11/2011
Hi,
We haven't used Bidz for a while, as my sister purchased some rings that never arrived, and they would not refund her money. Pretty disappointing, as we were loyal customers.
We get all of our stuff appraised. It was a bit hit and miss, but we got the jewellery for a really good price, so the valuations always came out higher. Mum purchased a ring, and a couple of the little diamonds around the amethyst were actually not real diamands, like they were advertised. They were cubic zirc's. I think the key is to pay way less than their RRP (or whatever they call it, these days).
It used to be heaps cheaper than what it is now.
Kathy
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★☆☆☆☆
“I won 2 pieces of jewelry with a total price of...”
Written on: 31/01/2011
I won 2 pieces of jewelry with a total price of $38.00. It cost $32.00 to ship the items and it took over 2 weeks. Tracking number they provided through Fed Ex was a non existant number. Needless to say it came in the regular mail and the packaging was damaged. (read more)
Visit bidz.comBidz's Comment
Written on: 23/06/2011
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.
We assure you that we treat all customer feedback seriously and hope you'll allow us time to investigate this issue. When possible, we will contact you directly through email or by phone to offer a resolution. We may also respond through this site if we cannot reach you directly. If you would like to provide us with your order details and contact information or if you would like to speak directly to a person in charge, please email us at improvements@bidz.com.
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★☆☆☆☆
“For all you Ladies that think you are buying a...”
Written on: 19/01/2011
For all you Ladies that think you are buying a authentic chanel scarf---you are not!!!!! I just spoke to Chanel NYC and they confirmed that they do not sell such items outside of their own boutiques---EVER! Also, I see that alot of people are reselling them on Ebay Just another internet scam! (read more)
Visit bidz.comBidz's Comment
Written on: 23/06/2011
Dear Customer,
We would like to begin by apologizing for any inconveniences this may have caused. All of our items are 100% guaranteed to be as described. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.
We hope this information is of use to you. If you have any questions or concerns, please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.
Customer Service Monday - Sunday, 24/7
Phone: 1-888-247-BIDZ
International Customers: 1-310-280-7373
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★☆☆☆☆
“They charge a "Buyer's Auction Fee" that is not...”
Written on: 13/01/2011
They charge a "Buyer's Auction Fee" that is not disclosed or explained anywhere. They claim to have 24/7 customer service, but when I tried I got a message saying customer service was unavailable. They required me to check out twice and charged the $12 shipping charge twice. After contacting customer service 4 times I finally got someone who told me I should have contacted customer service. It was so bad it has inspired me to write reviews for the first time ever.
This is the worst online...
(read more)
Bidz's Comment
Written on: 23/06/2011
Dear customer,
We are sorry for any confusion you have experienced on our website. Information about our buyer's auction fee can be found under our terms and conditions here: http://www.bidz.com/content/terms
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously and hope you'll allow us time to investigate this issue. When possible, we will contact you directly through email or by phone to offer a resolution. We may also respond through this site if we cannot reach you directly. If you would like to provide us with your order details and contact information or if you would like to speak directly to a person in charge, please email us at improvements@bidz.com.
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★☆☆☆☆
“Unbelievable! The five stars given are they on...”
Written on: 24/12/2010
Unbelievable! The five stars given are they on payroll? Because the jewelry that I received was so tiny such as earrings, necklace gems, and pendants could only fit a toy doll it was not fit for ADULTS to wear!! I am a person who will give you good ratings only if you deserved them and in this case a big NO! Way. I am here to let you know that what's right is right and what's wrong is wrong!! I ordered (won the bid) a watch and it came with no instructions. I called customer services and... (read more)
Visit bidz.comBidz's Comment
Written on: 23/06/2011
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.
We assure you that we treat all customer feedback seriously and hope you'll allow us time to investigate this issue. When possible, we will contact you directly through email or by phone to offer a resolution. We may also respond through this site if we cannot reach you directly. If you would like to provide us with your order details and contact information or if you would like to speak directly to a person in charge, please email us at improvements@bidz.com.
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Showing 11 - 20 of 61 Reviews
★★★★★
“I've been purchasing from both Bidz.com and their...”
Written on: 09/12/2010
I've been purchasing from both Bidz.com and their sister site, Buyz.com for over 10 yrs. I've had absolutely NO PROBLEMS with either site, being very happy with all my items bought from them. They have great customer service and are quick to ship.
I had a small eBay store that I would occasionally resell some of the items through and all my buyers have left me 100% positive feed back. I wouldn't offer junk in my little store.
(read more)
★★★☆☆
“Yes, the listed price of all the items are very high,...”
Written on: 09/11/2010
Yes, the listed price of all the items are very high, I think sometime we can NOT blame the company only, because if someone keep bidding on an item, so as the result the prices will go higher than what people normally pay. So whose fault?!! IF I know someone keep bidding on an item, I will wait for nexttime. Come on, it's not the end of life! Why have to be so desperated? I happened to win something back on the price of &10 less than my lost bid.
My only problem with the website is the...
(read more)
Guest's Comment
Written on: 03/08/2011
Dear Customer,
Thank you very much for you excellent review. We do realize that shipping cost is a little high for some customers but we frequently have free shipping promotions to help you through these hard economic times. For example, we current have…describe daily deal free shipping.
Unfortunately, we must adjust our shipping rates according to what our shippers charge us to cover rising fuel/gas prices.
We would like to hear from you regarding this post or any other suggestions you may have at improvements@bidz.com.
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Bidz_Auctions's Comment
Written on: 03/08/2011
Dear Customer,
Thank you very much for you excellent review. We do realize that shipping cost is a little high for some customers but we frequently have free shipping promotions to help you through these hard economic times. For example,Daily Deal section on our website has free shipping on the items we sell on there.
Unfortunately, we must adjust our shipping rates according to what our shippers charge us to cover rising fuel/gas prices.
We would like to hear from you regarding this post or any other suggestions you may have at improvements@bidz.com.
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★★★☆☆
“As most "retail" valuations, bidz will list a highly...”
Written on: 31/10/2010
As most "retail" valuations, bidz will list a highly inflated cost. Just like the cruise brochure rates or what a dealer will list a car's valuation at - a smart buyer would never take this figure seriously.
For the jewelry, of course it is photographed by someone who ought to be payed a bonus for each item sold. Scroll down to the blow up photos at the bottom of the screen - you will have a better idea of the workmanship before you bid. Much of it looks beautiful at first glance but...
(read more)
Bidz_Auctions's Comment
Written on: 04/08/2011
Dear Customer,
Thank you for providing feedback about your experience with Bidz.com. Everything that we sell on our website is 100% authentic. Also, the items are photographed just the way we receive them. The only difference is that the images are magnified 10-30 times the actual item size because we want to show our customers the smallest detail of the item. In case you are not satisfied with the item you can return it for a full refund within the 30 days. If you have any questions or concerns about this post or any other issue, please do not hesitate to contact us at improvements@bid.com and we will be more than happy to assist you.
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★★★★☆
“I just used the welcomeback 10 coupon code which gave...”
Written on: 31/10/2010
I just used the welcomeback 10 coupon code which gave $10 and free shipping with no minimum purchase. The coupon expired 10/25/10. This is what I received. One K and Bros Italian watch of good quality and stainless steel and Italian leather strap. Suggested retail of $120 on bidz for only $12. This same watch is advertised on Amazon.com for $85. The watch is classified as oversize 1 which charges $31.99 for shipping. I also bought a pair of 10k created emerald and topaz earrings... (read more)
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★★★★★
“Great prices. I couldn't believe how much i saved!”
Written on: 13/10/2010
Great prices. I couldn't believe how much i saved! (read more)
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★★★☆☆
“I have had only one bracelet from Bidz that I have a...”
Written on: 19/09/2010
I have had only one bracelet from Bidz that I have a complaint with.
Since I have not sent it back, I do not know what will happen.
I did not pay a fortune for it, so will just report it to my credit company if they do not refund it.
As for the rest well?
If you are bidding, you should look into the Bidz Buy to see what they sell it for first.Pay only half of that.I have seen people pay over what they sell it for? This is ridiculous, to wait all that time, and end up paying more then their...
(read more)
Bidz_Auctions's Comment
Written on: 03/08/2011
Dear Customer,
Thank you for writing a review about your experience with Bidz.com. We would like you to know that if you received an item you are not satisfied with you can return it for a full refund within 30 days. We stand behind our products 100% and would like to help you with a return before you have to contact your credit card company.
When it comes to “ghost bidding” I believe you are referring to shill bidding which I can assure you is not practiced at Bidz.com as it is against the law to do that. If you would like to contact us regarding this review or any other concern or suggestion you may do so at improvements@bidz.com.
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★★★★★
“I stumbled across Bidz.com around 6 Months ago whilst...”
Written on: 14/07/2010
I stumbled across Bidz.com around 6 Months ago whilst looking for on-line wholesale jewellers to start up an E-Bay business. In the 6 months that I have been using Bidz.com, I have had nothing other than great service and quality items... I've probably spent a couple of thousand pounds with them over the last six months, and have almost doubled that reselling the items on Ebay. You really have to judge the best time to buy in the auctions to be sure of some great bargains though, I find that... (read more)
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★★★★★
“My experience with Bidz has been a very positive one....”
Written on: 27/05/2010
My experience with Bidz has been a very positive one. I purchased 6 items not for the purpose of reselling them but more in the hope that I was buying good quality high end items. I have spent a total of $5700 on a 3.48ctw Luca Carati necklace. a beautiful Salavetti cocktail ring and on 3 watches 2 of which are from Freds and 1 from Mauboussin. I have had the items valued twice and both concluded that the overall value of the items were worth thousands more than I had paid. They both... (read more)
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★☆☆☆☆
“I bought a pink diamond ring that was enhanced to a...”
Written on: 18/05/2010
I bought a pink diamond ring that was enhanced to a pink color with "everlasting color techniques", only to find out a year later when the stone was re-set that it was a very light gray-yellow stone under a non-jewelry grade pink coating. The jeweler did not heat the stone since it was enhanced and said that when it went into the sonic cleaner the pink was washed off. A treated colored stone should wear a lifetime, not be coated with some cheap microfilm and passed off as an irradiated... (read more)
Visit bidz.comBidz's Comment
Written on: 23/06/2011
Dear customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We would like to begin by apologizing for any inconveniences this may have caused. All of our items are 100% guaranteed to be as described. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
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★★★★★
“I have had an excellent experience with Bidz and will...”
Written on: 19/03/2010
I have had an excellent experience with Bidz and will continue to shop on their site. No problems speaking/contacting them if needed. Jewellry has always been in great condition (at least what I've purchased - earrings,rings,watch). My wait time for delivery was approximately 2 weeks living outside US and I appreciated the fact that Bidz is very clear and up front about shipping/delivery. I am a lover of jewellry and a bargain buyer for price - if you buy at the right time and stick to... (read more)
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Showing 21 - 30 of 61 Reviews
★★★★☆
“I bought a ring from them about a year ago which...”
Written on: 06/03/2010
I bought a ring from them about a year ago which looked great. I have heard others have bad stories so maybe I got lucky or they just had bad luck. I did find a $25 coupon that I can use at http://sandarian34.dealcenter.us/great-prices-on-jewelry/bidz-coupon so I am tempted to buy something else from them since my last experience was good. (read more)
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★★★★☆
“I have no complaints with the site...so far. I spent...”
Written on: 18/02/2010
I have no complaints with the site...so far. I spent a pretty penny on a men's watch and received it on time and in perfect shape. I was worried before I received it that it might be a cheap knock-off and that I had been ripped off. Immediately after opening it, I could tell it was definately legitimate.
I know a lot of people are talking about gemstone jewelery, but in my case, the watch was decribed perfectly, in brand new condition, and perfectly functional (again, so far). I'm still...
(read more)
★★★☆☆
“I am an avid jewelry collector and have bought...”
Written on: 01/02/2010 by Pixelmaster74 (1 review written)
I am an avid jewelry collector and have bought everything from cheap costume jewelry from ebay.com to a very expensive platinum engagement ring from Rogers Jewelers (found in most malls). The jewelry from Bidz is not high quality but be smart when buying from them and you won't be disappointed. For example, if you bid on a pair of earrings that "retails" for $60 don't pay more than $10 for them and if someone else wins the auction then let them pay more for it. I have bought about one... (read more)
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★☆☆☆☆
“I have to agree with the rest: the company is all...”
Written on: 24/12/2009
I have to agree with the rest: the company is all craps! I spoke with the representative to place my very first order. Before I placed an order, I asked if my order would be held and shipped a few days later. The answer was a resounding yes. After the order was placed, she immediately changed her position. I have to go through an hour's ordeal to get through the phone line to get the promise I could reject the package when delivered. I have to wait and see it this time thr promise is held.... (read more)
Visit bidz.comBidz's Comment
Written on: 23/06/2011
Dear customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to recieve merchandise quickly. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
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★★★★☆
“I have bought loads of jewelery from Bidz, & think...”
Written on: 04/12/2009
I have bought loads of jewelery from Bidz, & think they are fantastic! compared to the rubbish I've bought on E-BAY-- amazing!! I also resell, & my customers have always been delighted. As one person wrote " people who buy at Mcdonalds expect should'nt expect fillet steak in their burger" If you want first rate diamonds, go spend what is necessary to get them! I would say to BIDZ, hIGHLY RECOMMENDED, 5 STARS*****. (read more)
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★☆☆☆☆
“I bought a ring at a bargain price. Well that is what...”
Written on: 16/10/2009
I bought a ring at a bargain price. Well that is what this site is all about, bargains. Well I got the ring and it is a Cracker Jack Box right. I didn't even give it to my 14 year old niece. She laughed at it and would not even take it from me. She thought it was a joke. and it was. The right was Cheap and looked cheap. It looked like junk. (read more)
Visit bidz.comBidz's Comment
Written on: 23/06/2011
Dear Customer,
We would like to begin by apologizing for any inconveniences this may have caused. All of our items are 100% guaranteed to be as described. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full.
Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
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★★★★☆
“I've been reading numerous reviews about Bidz.com that...”
Written on: 12/08/2009
I've been reading numerous reviews about Bidz.com that dramatically conflict with my own experiences. I have purchased hundreds of items from the site and have always been satisfied. In particular their "lower end" (silver, disney, lauren G adams, and charles winston jewelery is great but you can't go by the picture...you need to read the description. Diamonds with J-K color will not be even close to perfect. Read how thick a chain is rather than assume a thickness...check you pendant... (read more)
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★★★★★
“Ive brought a few items from bidz.com and have been...”
Written on: 22/07/2009
Ive brought a few items from bidz.com and have been really happy with the jewellery, i have given some as gifts, kept some for myself and managed to sell a few of them off aswell online. I cant speak for all the jewellery, but each piece i have purchased has been of pretty high quality & has been well recieved by my customers & those who i gave to. Ive looked at jewellery in the stores and alot of it looks of the exact same quality - just glitzed up with the fancy shop lighting and flocked... (read more)
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★☆☆☆☆
“Be careful if you use this company. I bought earrings,...”
Written on: 17/06/2009 by daisyspups (1 review written)
Be careful if you use this company. I bought earrings, then bid for a watch the same day. Earring transaction by paypal was fine but they then said the watch could not be dealth with via paypal and asked for c/c. Gave these detals and was then asked for copy by fax of d/licence or passport. Was not happy so emailed to ask why. They would not reply and subsequently closed my a/c. Earrings recd. Watch trans appeared on c/c s/m and was later refunded with £6. diff. Would not deal with Bidz.com... (read more)
Visit bidz.comBidz's Response to daisyspups's Review
Written on: 23/06/2011
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to receive their orders quickly. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
Reply to this comment
☆☆☆☆☆
“I was surfing on the internet and I clicked on a...”
Written on: 17/05/2009 by tryingtogetbetter (1 review written)
I was surfing on the internet and I clicked on a banner on a website, it was for bidz.com. I was about to graduate and my husband and I choose a 1 carat diamond journey necklace from bidz.com. The total cost of the item was approximately 176.00 (w/ shipping). I paid the full amount on the same day with paypal. Three business days later, I received an e-mail telling me that my item was sent to a shipping factory in New Jersey and that I should be expecting my item within 3-4 weeks,... (read more)
Visit bidz.comBidz's Response to tryingtogetbetter's Review
Written on: 23/06/2011
Dear customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to keep their accounts active and recieve merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
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Showing 31 - 40 of 61 Reviews
★★★★★
“I have been dealing with Bidz for 3 years, buying more...”
Written on: 03/05/2009 by Meite (1 review written)
I have been dealing with Bidz for 3 years, buying more than 100 items, and have been very satisfied. (read more)
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☆☆☆☆☆
“The prices Bidz.com how for MSRP are not realistic. ...”
Written on: 07/02/2009 by intewedm (2 reviews written)
The prices Bidz.com how for MSRP are not realistic. Those prices would be for the highest quality product, and their items are really low quality. I just bought an opal bracelet and opal earrings and they have virtually no fire in them. They just look like white stones. Some are set cockeyed too. Really costumes jewelery. To add insult to injury, it cost me $41.50 for shipping, transaction fee, return postage, and 15% restocking fee on a $162 purchase. At this rate they could have... (read more)
Visit bidz.comIntewedm's Response to intewedm's Review
Written on: 16/02/2009
I was extremely and pleasantly surprised to receive a FULL refund from bidz.com including shipping and transaction fee. No restocking charge either. I give them an A+ for that!
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★★★☆☆
“The jewellery I purchased was delivered within 1 week...”
Written on: 15/11/2008 by Cadkison
The jewellery I purchased was delivered within 1 week and was very nice. I compared the jewellery to local jewellery "chain" stores and their prices were much higher. The pieces were individually wrapped and secure.
I purchased the items for person and gift purposes with no intention to resell them. So overall... I was satisfied and well recommend bidz.com.
(read more)
★★★★☆
“Bought numerous items over the last couple of years of...”
Written on: 26/08/2008
Bought numerous items over the last couple of years of Bidz.com and got exactly what I've paid for. I can spend £100 on several items of decent jewelery which would cost at least three times the amount in a high street shop. Okay the workmanship is not top notch but the items I've purchased have been good enough. Just received a concord saratoga watch from them. Retail $3999 bought for $1065 (import will be around $200 live in the UK). New there must be something wrong with it at that price... (read more)
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☆☆☆☆☆
“Nothing good to say about Bidz.com. I do not know...”
Written on: 16/08/2008 by ALPHAD (1 review written)
Nothing good to say about Bidz.com. I do not know which way to alert other buyers? Just to tell them, be careful to spend your money on Bidz.com's merchendise. (read more)
Visit bidz.comBidz's Response to ALPHAD's Review
Written on: 23/06/2011
Dear customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
Reply to this comment
★★★☆☆
“It never ceases to amaze me how some discount...”
Written on: 10/08/2008
It never ceases to amaze me how some discount consumers express anger with the poor quality of their purchases. Furthermore, doing so in the ratings/feedback/and/or review sections and basing scores upon such! I'm a bargain-hound myself, and have no expectations beyond the parameters of reality. Those who pay for a value meal at McD's are not entitled to a prime rib with their fries. Buying a ticket in the nosebleed section does not entitle you to sit next the fellow who bought front row... (read more)
Visit bidz.comIntewedm's Comment
Written on: 12/02/2009
I disagree with this review because I did due diligence and they assured me that the opals would have good fire in them. In fact, the opal were pure white milk with virtually no fire. The price I paid was not very far off of what better appearing opals were being sold for on eBay.<br/>Finally, they cheat you on postage and restocking fees, so when they sell you junk and you don't want it, it costs you plenty to return it. They still make a profit and you are left with a bill and disappointment. Don't criticize people who are cheated by this bad company. If you notice the spelling and grammar or those who like the company, you will notice their intelligence is suspect.
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★★★★★
“I have used bidz.com for about 4 months now and I am...”
Written on: 08/06/2008
I have used bidz.com for about 4 months now and I am very happy with the products I won. Most of the jewlery I get is for re-sale and I make great profit. I come from Canada and get my shipment within 2-3 weeks. The Products are never damaged and well packaged. I would recommend useing Bidz.com to any of my friends or family weather it be for personal or re-sale use you get your moneys worth. (read more)
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★☆☆☆☆
“I was lucky I spent 1497 dollars on Jewelery changed...”
Written on: 13/05/2008 by momart10
I was lucky I spent 1497 dollars on Jewelery changed my mind got a full refund of 1497 dollars in 6 days shipping been OK customer service good.
The regular diamond items poor so thought I would buy branded diamond items finding that stones are missing in these items think the branded items on bidz and there other site buyz are seconds.
(read more)
Bidz's Response to 365997_momart10's Review
Written on: 23/06/2011
Dear Customer,
We would like to begin by apologizing for any inconveniences this may have caused. All of our items are 100% guaranteed to be as described. We greatly appreciate your input as it allows us make changes accordingly to make our site and services easier for our users. If you have additional feedback you would like to provide us with, please contact our customer service team. We are more than please to forward your feedback to our management team for review.
Additionally, Bidz.com has undergone various changes, some even being changes of policies. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping.
We hope this information is of use to you. If you have any questions or concerns, please do not hesitate in contacting us. Our customer service team is available to assist you, 24 hours a day 7 days a week.
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★★★★★
“As far as I am aware, these guys have sold over $1...”
Written on: 03/04/2008
As far as I am aware, these guys have sold over $1 BILLION worth of jewelry,
Site is lots of fun and the best place to buy jewelry.
Not sure, but I think that these other reviews must buy an item for $9 or so and expect to get a rare jewel. PLEASE if you spend $9, you will get $9 worth. BIDZ is an adrelin rush!
(read more)
Bidzcom's Comment
Written on: 04/04/2008
Dear Customers,<br/><br/>We are very pleased to hear that you have had a great experience on our site. <br/><br/>Please do not hesitate to contact us with any questions or concerns, we are more then glad to assist you.<br/><br/>Thank you for shopping Bidz.com<br/>
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☆☆☆☆☆
“Regretfully, I bought a number of jewelry items from...”
Written on: 27/02/2008 by pkfree (1 review written)
Regretfully, I bought a number of jewelry items from Bidz.com over a one-month period, and here is what I received in return: one shipment missing four out of sixteen items, one shipment missing two out of six items, as far as I am concerned my Visa card was duplicate charged on two separate occasions to the tune of around $5,000, and I was shipped a brooch with a stone obviously missing, which Bidz as far as I am aware will not yet exchange or repair. If you want to shop for jewelry online,... (read more)
Visit bidz.comPkfree's Response to pkfree's Review
Written on: 11/03/2008
Since writing my review, as far as I am aware Bidz.com has canceled my account without completing their "investigation" on the six missing items that I paid for. Thank heavens that the folks at Visa stood behind me as a customer, and issued a credit to my account for the missing merchandise. Who knows when or if I would have received an actual refund for the approximately $2,000 of missing jewelry?
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Bidzcom's Response to pkfree's Review
Written on: 13/03/2008
Dear Paula,<br/><br/><br/>Thank you for submitting your inquiry. We would like to address some of the information disclosed on your post.<br/><br/>Moreover, we would like to take the time to apologize once again for any inconveniences.<br/><br/>Your account has been investigated. A claim was filed with FedEx for the missing items. FedEx denied the claim as they state that there was no sign of mishandling of the package. Since FedEx denied the claim, we were unable to issue a refund. <br/><br/>We do not repair or replace items. If an item is missing, a claim needs to be filed. If an item is damaged, the item needs to be returned for a refund.<br/><br/>Regarding the double charged payments, when a payment is processed no other payment can be done for the same items. The only way this may occur is if a payment does not post immediately and another payment is then submitted for a second time by the customer. This can happen when a payment from pay pal does not post immediately. <br/><br/>It is very unfortunate to hear that our customer service department did not meet your needs. We try our best to assist our customers. In example, we believe to have fulfilled your request of communicating with you only via email, because you wanted to keep record of all conversations. We also contacted you to provide you with information regarding your inquiries. <br/><br/>An account will be terminated immediately if a credit card chargeback is filed. Bidz, in good faith, makes every effort to bring resolution to disputes that may arise. <br/><br/><br/>Once again, thank you for your time and patience.<br/>Bidz.com<br/>
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Showing 41 - 50 of 61 Reviews
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bidz.com
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Bidz_Auction's Response to Wolfff's Review
Written on: 27/12/2012
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly customer service at
1-888-247-BIDZ (2439) M-F 8am-5pm.