Bidz.com Reviews - www.bidz.com

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Latest Reviews

★☆☆☆☆

“Watch Not Working and No Certificates Showed Up”

Written on: 09/07/2014 by smUnderwood1962 (1 review written)

I purchased 2 watches from BIDZ.com. One showed up 7 weeks after purchase without a Certificate of Authenticity (paid $33 for it). Was advised it was mailed separately. To date (8 weeks later), no Certificate showed up. Second watch came yesterday (8 weeks after purchase). Again, I paid $33 for Certificate of Authenticity and no Certificate showed up. For the first watch, BIDZ believes it's a battery but refuses to pay for it. I have asked about getting it returned as it's broken and not… Read Full Review

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★★★★☆

“Several purchases on Bidz”

Written on: 09/05/2014 by 1960Taylor-Alt (1 review written)

I have purchased several items over the last few years from Bidz. All of the items that I have purchased and received I have been very satisfied with. One of the last three pieces of jewelry I have purchased has not yet arrived but the other two have and are very nice pieces. The one item which has not arrived, as of yet, was won on April 5-14 and I did contact Bidz on May 5th to inquired about it. The returned my e-mail on the 6th which I was quite pleased about as I had read on comments that… Read Full Review

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★★★☆☆

“many purchases later i havent gotten last purchase”

Written on: 13/04/2014 by Deacon357 (1 review written)

its been 2 months and counting paid credit card still no product spent over 10 grand in 5 yrs really a good customer should get good service!!!!!!… Read Full Review

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★★★★★

“Very pretty!”

Written on: 26/01/2014 by linnyloupa (1 review written)

As a first time customer I bid on and won a silver charm bracelet. It came very promptly. I was pleasantly surprised when it arrived. It is very pretty. It was nicer then I thought it would be. Very happy with the purchase! I would order again for sure!… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 16/12/2013 by avversoine (1 review written)

I bought some earring for my SO for Christmas on Dec 3rd. The auction said it would take 1-2 weeks to ship. After a week and a half, I contact them because it didn't ship. They said I could maybe get it by Christmas (ie three weeks after completing auction) if I paid for upgraded shipping. I objected, but they didn't care. All-in-all, cost me 350 bucks for an auction I won for 250. The customer services reps were rude, and didn't care about the lies and misleading information on the auction. I… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 10/11/2013 by Julianni (1 review written)

Bidz has real bad representative. Nothing arrives as lister and they will not refund your money back. Bidz should be close… Read Full Review

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Bidz_Auction's Response to Julianni's Review

Written on: 12/11/2013

Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly member care team at
1-888-247-BIDZ (2439) M-F 8am-5pm.

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★☆☆☆☆

“Be careful to purchase from Bidz.com”

Written on: 17/10/2013

Purchased a few items over couple of weeks ago and paid by PayPal right away. It took them over a week to provide tracking## and when you check it the delivery day getting postponed every day for later days. Talked to then few times without any success. BEWARE… Read Full Review

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Bidz_Auction's Comment

Written on: 06/11/2013

Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly member care team at
1-888-247-BIDZ (2439) M-F 8am-5pm.

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★★★★★

“Impressive ”

Written on: 29/09/2013 by markkram (1 review written)

I have used Bidz website on 10+ occasions and so far all I can say I am pleased with what I've received. Perhaps in one instance one of the diamond earrings looked slightly different in color shade than the photo but I guess that was just an enhanced photo in close up. I am a satisfied customer. As for the delivery time their website always states its estimate time of delivery and they have kept their "promise" every time. I will be using this website over and over as a confident customer… Read Full Review

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★★★☆☆

“Be Careful”

Written on: 30/03/2013 by Kittynim (1 review written)

I'm not a gemologist but I have baught jewelry for many years. Please carefully read the item description before bid or perchase. I won 4 jewelry items with bidz. All of them came from different manufacturers. You will notice that the jewelry setting and the box will be different. The point is the diamond grading are vary from one manufacturer to another one. My items had been graded to I1-2 on bidz. When they arrived, two of them (450 USD and 890 USD) were bad quality and were returned with… Read Full Review

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★★★★☆

“Will Continue Shopping!”

Written on: 05/01/2013 by Tessa1234 (1 review written)

Purchased items from this site since 2007. Items are 100% Authentic from my experience. Some of the cheaper jewellery (ex. silver with CZ crystals) appear way nicer on the site than when it arrives. But the brand name items like Gucci (bought 2 watches from site), are to what you expect when you purchase a Gucci Watch. 100% authentic. Only negative I would say are the extra international charges when shipping to Canada. I will continue to shop on the site because it is really cheap for what… Read Full Review

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★☆☆☆☆

“Synthetic stone solfataras as genuine!! ”

Written on: 10/12/2012 by Wolfff (1 review written)

Fake stone for over 4K they sold with a description and certificate as a "genuine"! We got a sapphire from auction and paid for price over 4K went to gemologist and it turn out synthetic!!! Very upset about it, had to waste extra time and money on a returns and stuff.. Talking to customer service is like talking to a table they have no clue what they selling no knowledge of a products.. At least someone needs to answering a phone with a general knowledge of a jewelry don't tell me just read a… Read Full Review

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Bidz_Auction's Response to Wolfff's Review

Written on: 27/12/2012

Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly customer service at
1-888-247-BIDZ (2439) M-F 8am-5pm.

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★☆☆☆☆

“Lost/Stolen Items”

Written on: 20/08/2012 by Lostboy3 (1 review written)

I have purchased from bidz.com many times and had generally good experiences. The last purchase I made (the largest) was over $1000 and never delivered. Bidz.com has told me the package was delivered as well as Canada post, however I did not recieve any product. I have tried numerous times to have bidz begin an investigation and have had no success. I tried to initiate an investigation over a week ago and have basically been avoided. I will never purchase from this site again. Currently I am… Read Full Review

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★★★★★

“I am addicted to this store!”

Written on: 04/06/2012

I am very happy with this store. They sell Authentic merchandise and if there is any problem or defect or smth----they take returns back, no questions asked. I purchased so many things from them, and always happy about it. Amazing how people also write bad reviews because they do not want other people to see this site! It is an open auction site and the less people know about it, and less good and true information people know about it-------the better the deal for the one who wrote a bad… Read Full Review

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★★★★★

“I LOVE THIS STORE!!!!!!”

Written on: 04/06/2012

I am very happy with this store. They sell Authentic merchandise and if there is any problem or defect or smth----they take returns back, no questions asked. I purchased so many things from them, and always happy about it. Amazing how people also write bad reviews because they do not want other people to see this site! It is an open auction site and the less people know about it, and less good and true information people know about it-------the better the deal for the one who wrote a bad… Read Full Review

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★☆☆☆☆

“Be Aware: Fake jewelry, customer service very reluctant”

Written on: 12/05/2012

I ordered some jewelry from bidz.com. One of the items was a ring, that was meant to come in 14K Gold, diamonds and a precious center stone. Instead of the precious stone, there was a simple plastic inlay, obviously not a precious stone. I was in contact with customer service, we sent emails with photos back and forward, several deadlines just passed without any reaction. I am considering now to take legal steps against bidz.com. I was very surprised about the business practises of bidz.com… Read Full Review

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Bidz_Auction's Comment

Written on: 27/12/2012

Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied. We assure you that we treat all customer feedback seriously. Please provide your username and the order number to us so we can research the matter and provide you with resolution. You may provide the requested information to improvements@bidz.com or contact our friendly customer service at
1-888-247-BIDZ (2439) M-F 8am-5pm.

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★★★☆☆

“Never had a real problem with these guys”

Written on: 04/05/2012 by JGchs (1 review written)

Okay...so I have read all sorts of people saying they have horror stories, calling out bidz on so called illegal action, on horrible customer service charges...I have used them on several occasions for all sorts of things and I have had no problem with them at all. They key to this site is READ THE DESCRIPTION, if you get a diamond you didn't think you were getting because you just read the carat rating, then its your fault if it has a flaw, the site specifies the type of gems, then just put… Read Full Review

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★★★☆☆

“had earings appraised”

Written on: 17/10/2011 by sharky9966 (1 review written)

I bought a pair of diamond earings off of bidzs for $500, they did have a flaw in one of the earings,a blkack spot.. I took it too a jewlery shop and they told me for bigger diamonds that was common and appraised them at $1200.00, not the deal excpected but still pretty good. That was a couple years ago. the GF still has them and loves them. even with the flaw..so mt experiance wasnt bad. Read the and learn about clearity of diamonds befor emaking a purchase like that. Many Characteristics go… Read Full Review

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Bidz_Auctions's Response to sharky9966's Review

Written on: 22/10/2011

Dear Customer,
Thank you for your feedback about your purchase. We are happy to hear that your girlfriend likes and wears our jewelry. We would also want you to know that appraisals from the jewelers may vary depending on a jeweler. In case you want to get a correct estimation it is best that you go to a certified gemologist not just a jeweler. The reason for that is that a lot of jewelers would try to give you a low estimated price on the item and then offer to buy the piece from you convincing the customer that he would not get more anywhere else. They would turn around and sell the merchandise later for a higher price because the real price is higher. If you have any questions or concerns regarding this post or any other issue you might have, please do not hesitate and contact us at improvements@bidz.com for assistance.

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★★★☆☆

“Ring With Genuine Clean Diamonds”

Written on: 14/09/2011 by lilian18c (1 review written)

I bided this ring (Stunning Brand New Ring With Genuine Clean Diamonds Made in White Gold- Size 7 We Can Resize from 6 to 8 - Certificate Available. ** Buyz: $1,530.00) on Aug 31, 2011. i received it on Sep 9, 2011 since i am in Canada. Overall I feel happy with this purchased except there is some defects on my ring. It comes with 11 small diamond, but 2 of them are very cloudy, and there is defect on the band as well, very small. I chat with the CSR, I said I would like to exchange another… Read Full Review

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Bidz_Auctions's Response to lilian18c's Review

Written on: 16/09/2011


Dear Customer,
Thank you very much for providing feedback about your purchase. If you are not happy with your order so are we. Customer confidence and satisfaction is our priority. If we have more available of the same kind we will exchange it for you. I will personally go through our inventory again and look for an exchange that you will love and feel confident in. Please provide your order details at improvements@bidz.com and I will be pleased to assist you.

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★☆☆☆☆

“Never Believe These Liars!”

Written on: 13/09/2011 by Doctor (1 review written)

The first purchase on this site was sunglasses and bracelet , I`ve got only bracelet. When I asked them about sunglasses they sad to me that There was a technical glitch in the system and the item was placed in the auction and the item was out of stock at the moment, After this letter I`ve got another massage, that the item was shipped, after month later I`ve got the different color sunglasses at all. When I made my last order I`ve immediately cancelled it because there was some mistake… Read Full Review

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Bidz_Auctions's Response to Doctor's Review

Written on: 16/09/2011

Dear Customer,
We would like to apologize that we were unable to meet your expectations. Since it is an online auction, once in a while we do have technical glitches in the system that might cause problems with your order. Please know our IT department is working diligently and will be monitoring the site to prevent glitches like this one from happening again. Please provide your order number along with your username at improvements@bidz.com so we could look into the refund issue that you have and make sure that your concern is addressed immediately.

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★☆☆☆☆

“After two days received, stone fell out of ring”

Written on: 31/08/2011 by gladyssaldivar (1 review written)

I just received my ring 2 days ago on Monday, 8/29/11 (listing # 91812938) I was very happy with the ring because it was perfect, not too big, not too small. On Tuesday, 8/30/11 I got very upset when I noticed a stone was missing on the emerald ring I purchased in white gold, size 7. I have not even wore it for 2 days and the stone was missing. I got very sad because I really loved this ring, I felt cheated because the stone fell out. I am not asking for a refund, all I want is an exchange… Read Full Review

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Bidz_Auctions's Response to gladyssaldivar's Review

Written on: 07/09/2011


Dear Customer,
First we would like to apologize for what happened to the ring and let you know that we stand behind our merchandise 100% within 30 days from the purchase day and in some cases even passed that. Please provide us your order number and your username at improvements@bidz.com so we could research the matter and provide resolution.

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