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| Customer Service | 3.8/10   |
|---|---|
| Ease of Use | 3.8/10 |
| Overdraft Facility | 5.3/10 |
| Reviewer Rating | 2.9/10 |
| Overall Rating | 2.9/10 |
Full review by
Guest.
on 12th Jul 2008
User Rating : 10
Respect :
0
Good Points: £100 cash for opening an account and recommending it to friends, tiered interest-free overdraft of up to £1,500 in their first year, opportunity to earn up to £100 - £20 when they open their account and another £20 for each friend they recommend who opens an account, up to a maximum of £80, a free NUS Extra card, one year's free membership to the YHA and 35 free music downloads from eMusic and the option to apply for a Lloyds TSB Student Credit Card.
Bad Points: None.
General comments: Lloyds TSB offer great customer service, efficient, good ideas like save the change will come in handy when your at university if you open a savings account with them also. All in all great!
Guest.'s review and ratings | 112 words
Review by
Guest.
on 9th Jul 2008
User Rating : 9
Respect :
0
Really efficient bank, the account is simple and easy to use, which is what you need when you start university. If you don't go over your credit limit then you have little to worry about in the case of charges. However charges do occur when you go overdrawn etc, but only within the guidelines set by the bank (which is what happens with most banks) - unaccounted for charges have NEVER occurred with me.
Great bank, loyal and plays safe with your money.
Guest.'s full review | 172 words | 1 comment added.
Review by
Guest.
on 13th Jun 2008
User Rating : 0
Respect :
0
Poor customer service and very difficult to get in touch with the manager who I opened the account with. I got nothing for opening the student account, it has been a year, and believe it or not, I'm still waiting for the benefits they promised to give for opening a student account with them, apart from the cards.
I phoned up many times just to check what went wrong, but nobody was able to help. I even went to the bigger branch in the city centre to see if they can help me out, but all they did w ...
Guest.'s full review | 168 words
Review by
misspettigrew
on 28th Aug 2007
User Rating : 3
Respect :
+1
I dropped out of university in March due to stress. I have used all of the £2000 overdraft and I have now been accepted at Nottingham Trent but they are saying I have to close the account and reopen it as they think i have graduated. But to do this I have to pay the account off. I'm now stuck and broke and best of all they have new policys on the student account only giving 1500 in 500 installments as the years tick over.
Also they charge through the nose if you go over your overdraft
misspettigrew's full review | 250 words
Review by
sw27
on 13th Aug 2007
User Rating : 0
Respect :
0
I am disgusted both by the service provided by this bank, their lack of communication and their so called customer service.
sw27's full review | 93 words | 1 comment added.
Review by
samanthapickup
on 31st Jul 2007
User Rating : 0
Respect :
-1
This bank was terrible, their charges are extortionate, you cannot speak to your branch, its all call centres who give you abuse and cant be bothered to help you or just put the phone down, they keep charging you until your over your overdraft and then continue to charge you for no apparent reason. They also tend not to send bank statements which makes it hard to control your finances, overall this bank has made my first year a uni a complete nightmare!! DO NOT GET AN ACCOUNT WITH LLOYDS TSB!!!! ...
samanthapickup's full review | 125 words | 1 comment added.
Review by
eustice428
on 19th Jun 2007
User Rating : 4
Respect :
0
This review is for the 2007 - 2008 academic year.
I've had my current account since I was 14 but 2 years ago swapped my banking over to Nationwide, but left the account open knowing I was (Eventually) going to Uni. (Nationwide offer no student overdrafts etc...).
Swapping my account should have been easy and it was; sorting everything else was hard! The £1, 500 interest free overdraft is what I was interested in but they couldn't give me that as I had a bad 'Credit Report'. I expl ...
eustice428's full review | 527 words
Review by
undeadangel
on 28th May 2007
User Rating : 0
Respect :
0
Dont get a Lloyds TSB Student Account. I found it was nothing but hassle!
undeadangel's full review | 42 words
Review by
jojo8718
on 27th Jan 2007
User Rating : 0
Respect :
0
Before I went to university, I researched several student accounts, and it seemed Lloyds TSB was the best. I went to sign up for it, and I was told that I couldn't do it then, because my letter of acceptance was a photocopy. I was told I could do all the admin work now, and then come back later when I had less time to show the original. I said this was OK, and asked to start the admin. After much sighing and eye rolling, she eventually said she'd do it for me now (she'd offered anyway)! I went b ...
jojo8718's full review | 815 words
Review by
bdhayfron
on 5th Oct 2006
User Rating : 1
Respect :
0
Absolutely awful customer service. I've been with this bank for 17 years, but clearly this counts for nothing. They sent me a cheque book with a cheque guarantee facility, so it's virtually useless. They didn't give me an overdraft, and I had to apply for one separately by calling them, which was extremely expensive. No credit card, and considering I pay over £10,000 into my Lloyds TSB account, and as a student to boot, I will most certainly be closing this account.
bdhayfron's full review | 80 words
Review by
kimberley 1
on 28th Jul 2006
User Rating : 1
Respect :
0
Having been with Lloyds TSB for over 15 years, I naturally went to them first to open a student account as a mature student. I was refused on the grounds that they considered me a credit risk. I have been at home raising kids for years as a single parent, and sometimes it's been financially tough. So because of a few late catalogue payments (no CCJ's) my credit history is damaged. Even though I have credit cards and a debit card. I will not be using them when I have my degree and a good salary!
kimberley 1's full review | 111 words
Review by
STU1983
on 11th May 2005
User Rating : 0
Respect :
0
I had banked with Lloyds for over 12 years, and recently graduated and transferred to a graduate account, which has an overdraft limit of £2,000, and I took out a graduate loan to buy a car and clear a credit card. My overdraft limit was put at £300 at my own request to stop me from going into debt again, this I thought was a sensible thing to do. I then started a masters degree and needed to stay in Scotland for two weeks for training, I needed my overdraft extending to about &pou ...
STU1983's full review | 189 words
Review by
Rachiebabes5546
on 1st Sep 2004
User Rating : 10
Respect :
0
I had banked with Lloyds TSB for about 6-7 years and when I became a student I had no problems whatsoever of changing my cyrrent account to a student account. They only required my Ucas confirmation, or alternatively a letter from the University to open the account which was a simple and straight forward procedure.
During my first year, I ran into financial difficulty and the staff at Lloyds were only to happy to help. Although they do not deal with the student accounts in the branch itself- ...
Rachiebabes5546's full review | 288 words
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