I recently switched from HSBC after numerous calls to them about not being able to log in to their internet banking service. Since getting my internet banking code from HSBC, I have *never* been able to log in due to errors they have never been able to solve. I eventually decided to switch to Natwest, and, at last, I am able to bank online! It takes about 24 hours until you will be able to register after opening your new account, which is fine. You have to put in quite a few passwords to log in, which some may find long-winded, but - for me, at least - it gives me piece of mind that it is secure. I also love that there are apps for checking your account, unlike with HSBC.

I have online banking with natwest and find it so easy to use. If i have any problems the call centres are only too happy to help and always get any issues resolved asap.

The online payment system is very secure and easy to use. I have been with natwest for almost ten years and would never considering changing.

The staff in the branch are helpful and it is easy to update information on your account. They offer great savings plan online also and great online account interest rates.

Would recomend to every one!

I have been with every High St Bank in the last 14 years, and finally found a very good one in Natwest which I have been with for 2 years now and wont change.

Natwest are very supportive, excellent deals, great telephone service, you NEVER get put on hold and if you do phone during busy times you normally get through within a minute or so. Most of all THEY ALL SPEAK ENGLISH!

Also, they have a brillent online banking service, so easy to use! but the best bit is, they give you an overdraft intrest free! can't argue with that!

Have used NatWest as my main bank for the last 12 years but have also used Barclays, Halifax, Santander and Alliance and Leicester but can honestly say that I prefer NatWest Online Banking. The card reader supplied as part of the service is a great comfort as even if someone manages to get my online account details, they also have to have my debit card and reader to be able to set up a new transfer. They also have handy features, like the ability to transfer money between multiple NatWest accounts in a couple of clicks. They also provide you with a free security package which is a very pro active approach to security. Opening a new account via online banking is very simple as well, took 10mins to fill in the relevant details and decide on which type of account and it was available for me to use the next day with the card delivered in a week.

ive been with natwest for 25+ yrs and have always found them to be helpful. ive closed accounts at other banks especially halifax because they seemed to want to take more than their fair share of MY MONEY. Natwest online banking is excellent quick no nonsense service. i pay my bills check my expenses done at the touch of the mouse,and i would rather have alot of security checks than lose my money!

Natwest is a best banking service with a very cooperative and nice team,gives u friendly guidence,whether u r opening a new account or using 1 u already hav.All d time accessible through fon,net,post,branch.

Used this and other bank's Internet banking and this wins hands down. I like the fact all the account entries for all your accounts can be seen on the same page. Yes the card reader is an inconvenience but if it keeps my money safe and works that is fine by me - you do hear some horror stories of online fraud! It is 6pm the banks are shut and I just transferred money to my sister's account at Barclays. I can enjoy my lunch hour in the pub tommorow instead of the bank queu!

quite happy so far
Yes i would recommend it to family and friends

Very easy to use, full Faster Payment functionality and effective, but not overbearing security

find it really helpfull and so easy to use it is great if you cant get to the bank and you are disabled or you are on your own you can look at your statements and not worry what is happening with your accounnt i also like the thought of logging on to natwest and know that you are secured against fraud if you have a question you can be assurred that you will get every help available to you so every time you logg pn you have peace of mind it is also great for depositing has well

Nice to be able to see account 24/7

I have used the online service for three years and have had no problems at all. Very pleased that NatWest finally allowed Blackberry users to check accounts on their phones. An excellent service all round

Excellent easy to use.

Been on the service for a number of years now. It's really functional and stable (never have any problems getting in). The service is updated fairly regularly with changes and improvements. I use other Internet Banking services with other Banks and they don't have the same level of user-friendliness as NatWest Online. Would definitely recommend.

Banks come in for a lot of critism recently,but i cannot fault nat west on line banking,the staff are always pleasant and helpful in the branches as well.100%.Recommended.