Written on: 18/12/2013
I have passwords, passcodes, pin and security code. And a card reader of course. Because there are so many, which of course bear not relation to card numbers, they are all saved on one app accessed by one password. the least safe system possible surely. invariably i must have had half a dozen different codes, passwords etc because for some forsaken reason the we pages never accepts them. I cannot tell you how infuriating it is. My wife has HSBC online banking, no problems. I have Barclays too… Read Full Review
Written on: 23/09/2013 by New_User1989 (3 reviews written)
Natwest customer service is awful and they avoid any complaint sent to them. They do not have logical reasons to charge you on certain things and when questioned they hide away from what is going on. I have had the FSA try to sort out this complaint I have had regarding the outrageous charges NatWest have made which fall under unfair charges. I constantly get replies back saying that has been dealt with and I have never had a genuine reply which has solved any issue. I would recommend anyone… Read Full Review
Written on: 12/08/2013 by littlekellie (1 review written)
Filling out my card details was so much effort, I had to go through Yahoo answers look on Google, you didn't explain which number meant what clearly at all! I actually had no clue what I was doing, you need to change this urgently… Read Full Review
Written on: 29/05/2013 by hackedoffbigtime (2 reviews written)
locked out of my online business banking for 2 months, they gave me the run around with contradictory information, lack of response and even lied to me - when i lodged a complaint it took them 10 days to even allocate it to a person to look into it! in the end, 2 months later i get back my internet banking and they fight with me about compensation saying sorry, but they really cannot do anything about it. Bye Bye natwest - after 15 yrs service I will NOT accept incompetence, shoddy service… Read Full Review
Written on: 17/10/2012 by fmb3 (1 review written)
Working overseas I regularly transfer money to my UK account and occasionally would like to transfer money to family nat west accounts. Unfortunately this is not possible without a card reader. I can order one but they are unable to send it to my address abroad. Customer service helpfully did suggest I fly home(a 30 hr flight) to collect it. Really! When I requested an alternative approach it was suggested I simply close my Nat west account. So given the range of options… Read Full Review
Written on: 07/08/2012
Until recently Natwest online banking was easy and efficient, saving me a lot of time. I download the CSV file and use Excel to examine my statements. Unfortunately (and probably due to the fairly recent problems) some of the date fields are not recognised by excel as dates, rendering the download virtually useless. I have attempted to reformat/clean the data without success. I would appreciate it if this issue could be investigated and cleared up… Read Full Review
Written on: 07/06/2012 by Dnx01 (1 review written)
I use NatWest online Banking almost daily and it very rarely lets me down. In fact the only trouble I tend do have is occasionally it swears blind that I have entered the wrong login details so I have to re-register my details which only takes a few minutes(a small inconvenience). It has only been offline a couple of times that I have noticed in the last 2 years being with them. It can be a pain when items on my online statement aren't in time order and especially when some transactions appear… Read Full Review
Written on: 24/03/2012
I recently switched from HSBC after numerous calls to them about not being able to log in to their internet banking service. Since getting my internet banking code from HSBC, I have *never* been able to log in due to errors they have never been able to solve. I eventually decided to switch to Natwest, and, at last, I am able to bank online! It takes about 24 hours until you will be able to register after opening your new account, which is fine. You have to put in quite a few passwords to log… Read Full Review
Written on: 06/09/2011
I am pleasantly surprised to find an internet bank, straight forward and easy to use with help at hand if needed. My only criticism is the slight confusion of the 2 PINs, one to login and the other for payees with card reader. Locked into a good rate 2.89% apr also helps though drops after a year. Compared to Barclays which I have used for years it far exceeds their dismal site which is unchanged over 15 years. Another advantage being one the 'big four', transactions are instantaneous to other… Read Full Review
Written on: 31/08/2011 by SimonDelly (1 review written)
I just moved from HSBC to Natwest because the HSBC IB became useless after they introduced their Secure Key. You can't even check your transactions without it. NatWest IB is OK and it's even better if you have an Android phone - just use the Bank Control for Android or similar and forget about going online, your statement is always ready and up to date… Read Full Review
Written on: 11/08/2011 by amdadali (1 review written)
I have been a Natwest customer for a number of years and the online service has been great. However, when I have called to call centres for help, I found that they could not help as I needed to get to one of their banks. They couldnt advise me which bank was open nearby and wouldnt allow me to use their emergency cash service as I did not lose my card… Read Full Review
Written on: 18/07/2011
Their website has always done the job fine. It has taken using another banks online service to realise just how good a setup NatWest have. The security can be tedious, but again, it is better than their rivals. I don't think I have ever had any issues with my NatWest online banking. It just works. Just posted how bad another banks service was and thought I should give praise where it was due. Have taken their great service for granted so far but now appreciate it… Read Full Review
Written on: 20/06/2011 by LindaTaylor (2 reviews written)
I need your advise. You know someone was trying to get an access into my online banking and now my account is blocked moreover it’s already closed. I m going to open another account but not sure what bank to choose. I feel so unsafe coz of a lot of money laundering. I just need to know maybe someone knows the way to avoid illegal entering into online banking? Have you ever used text alerts or mobile banking? What bank would you offer to open the account in? Thanks… Read Full Review
Written on: 14/06/2011 by hywel (20 reviews written)
I called up again the other day - because I was locked out of my online account again waiting for them to post me something - and the girl said "Natwest, the helpful bank." I laughed. I have dealt with this bunch for 12 months now and everytime I need to do something, it takes hours. I've come to dread calling them - I have to go through the security questions with every department, there are 20 numbers on the website and God help you if you dial the wrong number. The website is beyond a joke… Read Full Review
Written on: 11/05/2011 by abhowell (1 review written)
Hate their online banking - when I log into my bank account I only want to have to remember a password, not a password, my customer number AND a pin. The card reader for paying bills adds another layer of hassle.
In branch has even been more frustrating, with tellers who can't seem to handle anything but the most basic transactions in less than 20 minutes.
I'll be switching just as soon as I can… Read Full Review
Written on: 14/04/2011
Re "My Personal Annual Statement"
This is just to express how much I liked receiving my Annual Statement (that I had no idea was coming to me!) and the simplicity of the details using graphs - fantastic to present (where necessary!) as a record of my finances ...very good for me to see Annual Income versus Annual Outgoings and had a little laugh that I finished up with a difference of £8.19 in credit! Congratulations Natwest!… Read Full Review
Written on: 31/03/2011
I have online banking with natwest and find it so easy to use. If i have any problems the call centres are only too happy to help and always get any issues resolved asap.
The online payment system is very secure and easy to use. I have been with natwest for almost ten years and would never considering changing.
The staff in the branch are helpful and it is easy to update information on your account. They offer great savings plan online also and great online account interest rates.
Would… Read Full Review
As rated by real users
" By far the worse online banking interface EVER! " Read More
" Try to log in ! " Read More
" Brilliant " Read More
Written by suffolk
" Account balance and speed of update " Read More
" 5 year loan " Read More