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Picture courtesy of zEURE.
| Ease of Use | 4.2/10   |
|---|---|
| Value for Money | 4.4/10 |
| Reviewer Rating | 3.9/10 |
| Overall Rating | 4.8/10 |
Full review by
Timbo85
on 18th Apr 2008
User Rating : 9
Respect :
0
Good Points: The great thing about Natwest is that you can actually relate to people IN THE UK and not 1/2 way around the world.
Bad Points: Charges are a bit steep but hey, they charge you for doing something you shouldn't. e.g. going overdrawn, missed payments etc.
General comments: I've been with Natwest for over 7 and a half years and they have been good to me. Helped me out when I needed them. As above, the charges are steep but if we don't do something we shouldn't then we won't get charged, simple! Plus, their charges aren't as steep as HSBC. They charge £100 for cash overdrawn and £25 for debit overdrawn! Natwest's easy to use website, online advisor chats and UK call centres are quality things for banks to have. I am very pleased with the service I receive from them and will continue to use the services for a long time yet.
Timbo85's review and ratings | 149 words
Review by
26I21928OOO4
on 22nd Mar 2008
User Rating : 7
Respect :
0
I find that the present access to the account is rather tiresome
I usually get into other bank accounts with user id and a password. I know that security is an issue, but i find it a bit confusing with entering 1st 3rd 5th digits etc twice over plus all of the digits preceding them. I can do it, but sometimes make mistakes and get locked out of my account.
I am a along time OAP,i don't think as quickly as i used to.
Antony N Lord
...
26I21928OOO4's full review | 90 words
Review by
bredroll
on 2nd Mar 2008
User Rating : 8
Respect :
0
NatWest Internet Banking www.natwest.co.uk is overall very good, security is taken quite seriously from what i see. no link at all with any email (natwest policy) so you should always know that any natwest email with a link is a scam.The natwest online banking system is the exact same system as used with RBS.very good.
bredroll's full review | 92 words
Review by
jpok1000
on 6th Feb 2008
User Rating : 1
Respect :
0
I have been with Nat West bank for over fifteen years now, but I honestly cannot say that within thoughts fifteen years they have been any good to me, what with charging me for the slightest overdrawing & also for missed payments. I wouldn't so much mind if I was given a small charge but when they charge you £40.00 a time it's just scandalous. And what makes it even more frustrating is that when you complain to them about it you just get some patronizing ponce on the other end of the line ...
jpok1000's full review | 172 words
Review by
Guest.
on 29th Dec 2007
User Rating : 1
Respect :
0
pathetic
Guest.'s full review | 52 words
Review by
Guest.
on 15th Dec 2007
User Rating : 2
Respect :
0
I have been with the NatWest Bank since leaving school. I am now 53. I have been exceedingly unhappy with them for several years. I opened alternative accounts in the Royal Bank of Scotland and First Direct. I have just closed the RBS account. I became equally disatisfied with them too. Note: they are in the same Group as Nat West.
First Direct in contrast have been very good so far. The reason I have not closed
my NatWest account is because I plan to claim back their excessive and possibly il ...
Guest.'s full review | 116 words
Review by
RSymons
on 4th Dec 2007
User Rating : 0
Respect :
0
It took nearly 3 months and hours of phone calls to get my business mastercard, despite it being approved at early stage. A ridiculous nightmare...!!!! then, you cannot view your business c.card in the same login as the business current account. (unlike personal online banking). A complete inconvenience. Also, no facility to make international transfers from online. I have to go into a branch - in this day and age, come on!!! I am changing my business account and personal accounts to someone els ...
RSymons's full review | 121 words
Review by
free02smile
on 1st Sep 2007
User Rating : 2
Respect :
0
Open a account on internet with Nat West bank 2 weeks ago, no paper work received despite making several calls.
Still awaiting for confirmation.
free02smile's full review | 29 words
Review by
Ianmcmc
on 31st Jan 2007
User Rating : 4
Respect :
0
Charges are outrageous, and unlike other banks I have been with you really have to fight them to get any reduction or rebate (even if they are wrong).
My changeover was dealt with very badly and a lot of payments went astray (suppose I should have charged them £35.00 per transaction) but I stuck with them because I wanted a Bank Manager to discuss financial issues with in person. I regret this now as it's all run by a computer - "if the computer says so" it's ok and no point in having a m ...
Ianmcmc's full review | 347 words
Review by
jhp13
on 16th Oct 2006
User Rating : 4
Respect :
+1
There is an operational flaw concerning NatWest Internet bank account statements, which the bank has repeatedly been made aware of, but which has not been rectified. Normally, when a payment is made to the credit of an account, there will be no customer-nominated description in the account narrative (either hard-copy or online). However, there is a facility offered to request when paying into an account over the counter a transaction record, which will result in a narrative entry specified by ...
jhp13's full review | 350 words
Review by
nonatwest
on 24th Sep 2006
User Rating : 0
Respect :
0
I am truly amazed how NatWest stays in business. They take 2 - 3 weeks to do something that takes anyone else 1 - 2 days. I'm moving bank. For those who like NatWest, it must be that they haven't tried anyone else.
nonatwest's full review | 56 words
Review by
robertsthebruce
on 11th Jun 2006
User Rating : 0
Respect :
0
The manner in which Natwest online banking upgraded security was terrible. If they needed to do it there were other ways. I have enjoyed online banking for many years, but a password that combines letters and digits, and their one strike your and out policy has rendered it completely useless. When they send you the new activation code you have difficulty reading it, as it's under a darkened scratch panel and you don't always get it from when you are locked out, even when you request it!
robertsthebruce's full review | 237 words
Review by
highroyds
on 9th Dec 2005
User Rating : 10
Respect :
0
The Natwest offer excellent online banking, and they have always treated me as a very valued customer. 10/10 for all their services.
highroyds's full review | 28 words
Review by
Geez.
on 2nd Jun 2003
User Rating : 7
Respect :
0
Very easy to use. You enter your DOB followed by a four digit number allocated to you. Then three digits of your PIN no. and three letters of a password chosen by you.
You can in addition to the usual choice of tranfers by BACS or CHAPS to your other or third party accounts, view, add or delete direct debits and standing orders and also order cheque books and paying in books.
However because of monthly charges due to its branch network, newer internet accounts are usually much more competit ...
Geez.'s full review | 128 words | 5 comments added.
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