Written on: 23/09/2013 by New_User1989 (3 reviews written)
Natwest customer service is awful and they avoid any complaint sent to them. They do not have logical reasons to charge you on certain things and when questioned they hide away from what is going on. I have had the FSA try to sort out this complaint I have had regarding the outrageous charges NatWest have made which fall under unfair charges. I constantly get replies back saying that has been dealt with and I have never had a genuine reply which has solved any issue. I would recommend anyone... (read more)
Written on: 12/08/2013 by littlekellie
Filling out my card details was so much effort, I had to go through Yahoo answers look on Google, you didn't explain which number meant what clearly at all! I actually had no clue what I was doing, you need to change this urgently. (read more)
Written on: 29/05/2013 by hackedoffbigtime (2 reviews written)
locked out of my online business banking for 2 months, they gave me the run around with contradictory information, lack of response and even lied to me - when i lodged a complaint it took them 10 days to even allocate it to a person to look into it! in the end, 2 months later i get back my internet banking and they fight with me about compensation saying sorry, but they really cannot do anything about it. Bye Bye natwest - after 15 yrs service I will NOT accept incompetence, shoddy service... (read more)
Written on: 17/10/2012 by fmb3
Working overseas I regularly transfer money to my UK account and occasionally would like to transfer money to family nat west accounts. Unfortunately this is not possible without a card reader. I can order one but they are unable to send it to my address abroad. Customer service helpfully did suggest I fly home(a 30 hr flight) to collect it. Really! When I requested an alternative approach it was suggested I simply close my Nat west account. So given the range of options... (read more)
Written on: 07/08/2012
Until recently Natwest online banking was easy and efficient, saving me a lot of time. I download the CSV file and use Excel to examine my statements. Unfortunately (and probably due to the fairly recent problems) some of the date fields are not recognised by excel as dates, rendering the download virtually useless. I have attempted to reformat/clean the data without success. I would appreciate it if this issue could be investigated and cleared up. (read more)
Written on: 07/06/2012 by Dnx01
I use NatWest online Banking almost daily and it very rarely lets me down. In fact the only trouble I tend do have is occasionally it swears blind that I have entered the wrong login details so I have to re-register my details which only takes a few minutes(a small inconvenience). It has only been offline a couple of times that I have noticed in the last 2 years being with them. It can be a pain when items on my online statement aren't in time order and especially when some transactions... (read more)
Written on: 24/03/2012
I recently switched from HSBC after numerous calls to them about not being able to log in to their internet banking service. Since getting my internet banking code from HSBC, I have *never* been able to log in due to errors they have never been able to solve. I eventually decided to switch to Natwest, and, at last, I am able to bank online! It takes about 24 hours until you will be able to register after opening your new account, which is fine. You have to put in quite a few passwords to log... (read more)
Written on: 06/09/2011
I am pleasantly surprised to find an internet bank, straight forward and easy to use with help at hand if needed. My only criticism is the slight confusion of the 2 PINs, one to login and the other for payees with card reader. Locked into a good rate 2.89% apr also helps though drops after a year. Compared to Barclays which I have used for years it far exceeds their dismal site which is unchanged over 15 years. Another advantage being one the 'big four', transactions are instantaneous to... (read more)
Written on: 31/08/2011 by SimonDelly
I just moved from HSBC to Natwest because the HSBC IB became useless after they introduced their Secure Key. You can't even check your transactions without it. NatWest IB is OK and it's even better if you have an Android phone - just use the Bank Control for Android or similar and forget about going online, your statement is always ready and up to date. (read more)
Written on: 11/08/2011 by amdadali
I have been a Natwest customer for a number of years and the online service has been great. However, when I have called to call centres for help, I found that they could not help as I needed to get to one of their banks. They couldnt advise me which bank was open nearby and wouldnt allow me to use their emergency cash service as I did not lose my card. (read more)
Written on: 18/07/2011
Their website has always done the job fine. It has taken using another banks online service to realise just how good a setup NatWest have. The security can be tedious, but again, it is better than their rivals. I don't think I have ever had any issues with my NatWest online banking. It just works. Just posted how bad another banks service was and thought I should give praise where it was due. Have taken their great service for granted so far but now appreciate it. (read more)
Written on: 20/06/2011 by LindaTaylor (2 reviews written)
I need your advise. You know someone was trying to get an access into my online banking and now my account is blocked moreover it’s already closed. I m going to open another account but not sure what bank to choose. I feel so unsafe coz of a lot of money laundering. I just need to know maybe someone knows the way to avoid illegal entering into online banking? Have you ever used text alerts or mobile banking? What bank would you offer to open the account in? Thanks (read more)
Written on: 14/06/2011 by hywel (19 reviews written)
I called up again the other day - because I was locked out of my online account again waiting for them to post me something - and the girl said "Natwest, the helpful bank." I laughed. I have dealt with this bunch for 12 months now and everytime I need to do something, it takes hours. I've come to dread calling them - I have to go through the security questions with every department, there are 20 numbers on the website and God help you if you dial the wrong number. The website is beyond a... (read more)
Written on: 11/05/2011 by abhowell (1 review written)
Hate their online banking - when I log into my bank account I only want to have to remember a password, not a password, my customer number AND a pin. The card reader for paying bills adds another layer of hassle.
In branch has even been more frustrating, with tellers who can't seem to handle anything but the most basic transactions in less than 20 minutes.
I'll be switching just as soon as I can. (read more)
Written on: 14/04/2011
Re "My Personal Annual Statement"
This is just to express how much I liked receiving my Annual Statement (that I had no idea was coming to me!) and the simplicity of the details using graphs - fantastic to present (where necessary!) as a record of my finances ...very good for me to see Annual Income versus Annual Outgoings and had a little laugh that I finished up with a difference of £8.19 in credit! Congratulations Natwest! (read more)
Written on: 31/03/2011
I have online banking with natwest and find it so easy to use. If i have any problems the call centres are only too happy to help and always get any issues resolved asap.
The online payment system is very secure and easy to use. I have been with natwest for almost ten years and would never considering changing.
The staff in the branch are helpful and it is easy to update information on your account. They offer great savings plan online also and great online account interest rates.
Would... (read more)
Written on: 17/03/2011
I've been with Natwest over 7 years now. The online service is good - easy to get around and quite secure. I like the card reader security feature. Sadly I don't rate their customer services highly. In fact I find it appauling. I did a contract in South Africa during the world cup and due to some issues of not being able to transfer funds from South Africa to my Natwest acc I fell into arrears. I explained my situation to a Natwest customer services manager. When I did transfer my funds I... (read more)
Written on: 25/02/2011 by Ainisa Aissaoui (1 review written)
The balance statement is never accurate. you clear cheques as soon as they are presented before they have been cleared, so funds are available and when thy bounce it is then taken off the account. before i put cheques in i asked at kingswood when the funds will be available and they said 5 day... so why is this available to your customers before the 5 days, as it has now put me in hardship and i now incurr charges of £6.00 per day and i am currently suffering severe dpression which natwest... (read more)
Written on: 16/02/2011
I have been with Natwest Bank for about 30 years and been using Online Banking since it was first introduced about 10 Years ago. I do most of my banking with Online Banking and It is excellent and I very rarely have a problem. Even setting up new payees is straight forward. However, When I need to do something that involves speaking to someone wheter at the branch or phoning a "Call Centre" regarding products, the level of customer service is mixed and I have been told blatant untruths,... (read more)
Written on: 03/02/2011
I have been with every High St Bank in the last 14 years, and finally found a very good one in Natwest which I have been with for 2 years now and wont change.
Natwest are very supportive, excellent deals, great telephone service, you NEVER get put on hold and if you do phone during busy times you normally get through within a minute or so. Most of all THEY ALL SPEAK ENGLISH!
Also, they have a brillent online banking service, so easy to use! but the best bit is, they give you an... (read more)
Written on: 14/01/2011
I've been with Natwest for over 10 years and almost exclusively use online banking. I'm happy with their website and the security is rather good.
I opened a e-saver account one year ago which has a good interest rate, and although I have never banked elsewhere, I'm happy with the branch service and telephone banking too.
I would recommend to family and friends. (read more)
Written on: 04/01/2011
Have used NatWest as my main bank for the last 12 years but have also used Barclays, Halifax, Santander and Alliance and Leicester but can honestly say that I prefer NatWest Online Banking. The card reader supplied as part of the service is a great comfort as even if someone manages to get my online account details, they also have to have my debit card and reader to be able to set up a new transfer. They also have handy features, like the ability to transfer money between multiple NatWest... (read more)
Written on: 10/11/2010
ive been with natwest for 25+ yrs and have always found them to be helpful. ive closed accounts at other banks especially halifax because they seemed to want to take more than their fair share of MY MONEY. Natwest online banking is excellent quick no nonsense service. i pay my bills check my expenses done at the touch of the mouse,and i would rather have alot of security checks than lose my money! (read more)
Written on: 22/10/2010
I've been with NastyWest (sorry, NatWest) for far too long (over 20 years) and have both current and business accounts with them. Just occasionally I get to speak to someone who is helpful, but overall they hide behind the telephone and internet system i.e. if you have a real problem or want to try and discuss something different from the standard queries and complaints they don't want to know. Relationship managers are nothing of the sort - and change every few months. Once I've paid off my... (read more)
Written on: 02/10/2010
Natwest is a best banking service with a very cooperative and nice team,gives u friendly guidence,whether u r opening a new account or using 1 u already hav.All d time accessible through fon,net,post,branch. (read more)
Written on: 06/09/2010 by xpz393 (2 reviews written)
Having used the online portals for 5x different banks, I can confirm that NatWest's is by far the most user friendly and feature-rich of them all.
Time-saving features such as the 'quick transfer' which allows you to easily transfer cash between your NatWest account by selecting the 'from' and 'to' accounts from the drop-down list, entering the amount, and clicking 'OK' are fantastic.
The online service is so comprehensive, I can't even remember the last time I had to resort to telephone... (read more)
Written on: 30/08/2010 by muirsumner (1 review written)
Having been fobbed off by my Relationship manager (NatWest Speak for Business manager) I was told to set up my own DDebits, Standing orders etc...
When I tried I discovered a Transfer meant a one off payment, Payment meant authorisation with a card and inserting me as a payee meant I couldn't make another payment until I had cancelled my own name off the list!
Customer services didn't accept my valid ID and I now have to reapply in writing to get another all the while being kicked off the... (read more)
Written on: 04/08/2010
Have been a member of Nat west bank for many years and in general have not had a problem. However, started internet banking with Nat-west on line log in and have had nothing but trouble. This has included activation code being omitted from the activation code letter and today after I received another activation code tried to log in and failed again. Called the help number was told I had "Obviously not" entered the code correctly. I asked my daughter and wife to check what had been entered... (read more)
Written on: 29/07/2010
A pretty good service and easy to use, no charges. (read more)
Written on: 07/07/2010 by jackie leslie (3 reviews written)
I have found the internet banking a real god send. No more dealing with people on the phone or the less than helpful staff in the branch. All the information i need is on the web page. I can check my balance whenever i want to. I can set up standing orders and cancel items when i want to.
Brilliant. (read more)
Written on: 02/07/2010
the helpline is far from it,taking 10minutes to be answered,obstructed by minions and computer error especially around their "secure system!".They consistently prevent the free transfer of funds ,limiting the daily amount to £10000 despite hanging on to fignificant funds.They even block paypal!!!
I need to change my bank despite being with them fo 30 years!! (read more)
Written on: 15/05/2010
The NatWest banking web site is the most appalling web site I have ever had the misfortune to experience. Makes buying any thing on line a bad experience. Logging on to the site to check the balance can take an age. Having to reset several passwords each time. Unless of course you write them down, which is a very bad idea. If you you have the patience to finally log into the site, by the time you find the option you need it will have timed you out. Meaning you gave to go through the whole... (read more)
Written on: 14/04/2010
i have been with Natwest for 15 years and they were fine but seem to have been caught up in the IT revolution. Instead of using IT to simplify their banking, it seems that they have got carried away and it is constantly changing. I can't phone up because apparently there is a new phone log in number, I have randomly been frozen out of my online banking so they can check my details.
I have other bank accounts and don't seem to have any problems, but Natwest seems to be a constant battle! (read more)
Written on: 10/04/2010
I opened an account about 7 months ago and I really enjoy using the Natwest site compared to some of the other sites I have used previously, although the card reader can be an inconvenience to carry around due to size. Looking at it though Barclays also have a similar reader (my wife has an account with them), but overall the RBS site is easy to use. While searching the internet, I came across a website http://boutique.gemalto.com/e-banking/uk/ from where I bought a portable version of the... (read more)
Written on: 08/04/2010
Used this and other bank's Internet banking and this wins hands down. I like the fact all the account entries for all your accounts can be seen on the same page. Yes the card reader is an inconvenience but if it keeps my money safe and works that is fine by me - you do hear some horror stories of online fraud! It is 6pm the banks are shut and I just transferred money to my sister's account at Barclays. I can enjoy my lunch hour in the pub tommorow instead of the bank queu! (read more)
Written on: 24/03/2010
It takes ages to login. My card reader x2 has never worked and when you ask for help you have to wait 24hours?? Their is no way you can quickly check your account need to seat wait ages (read more)
Written on: 19/03/2010
Never had so many problems with any other bank!!!!Card reader is a joke the security is a real carry on.Unable to speak to one of the business directors unless they go into a bank.Tonight they couldnt get into our account telling us our password we have used for over 3 years doesn't work,while we are logged into the account.Never bank with NatWest !!!Called and spoke to someone else the got straight in.How many monkeys are working at customer service.Give us a call center in India any day (read more)
Written on: 18/03/2010
Online banking is fine except for one major fault. When checking amount and date of next payment due for credit card, which in any case is taken automatically in full each month, the "due date" is always three days after the actual date that it is taken from the account.NatWest claim that this is due to three days being necessary for "clearance"
This is nonsense when Lloyds TSB only take the money when it is claimed to be due.
It seems that NatWest is living in the past or that it just likes... (read more)
Written on: 12/02/2010
Overall, I would not recommend Natwest's internet banking.
* Full faster payments functionality.
* Main login page is too cluttered - most of the screen space is taken up by advertising. This does not make it easy to see your account.
* To see a statement for my account, I need to click through several screens - nowhere do they just give me a summary (other than the exceedingly brief and useless one on the main page, which just gives about five transactions, and... (read more)
Written on: 29/01/2010 by mistralman60 (1 review written)
I HAVE HAD NO PROBLEMS WITH NATWEST, UNTIL THEY BROUGHT IN THAT CARDREADER!!
THE FIRST ONE I RECIEVED DID NOT WORK AT ALL, TOTALLY DEAD FROM THE OFF. THE ONE I HAVE NOW IS "LIVE" BUT I HAVE BEEN UNABLE TO USE IT AS IT TELLS ME I HAVE PUT IN THE WRONG NUMBER, HAVING CHECKED THIS TIME AND AGAIN I HAVE SINCE GIVEN UP AND HAVE TO PHONE TO MAKE TRANSACTIONS THAT REQUIRE THE DAMNED CARDREADER.
COME ON NATWEST, DO AWAY WITH IT! WE HAVE ENOUGH SECURITY AS IT IS SURELY!!
STEVE ALLSOPP (read more)
Written on: 15/01/2010
Very easy to use, full Faster Payment functionality and effective, but not overbearing security (read more)
Written on: 09/01/2010
find it really helpfull and so easy to use it is great if you cant get to the bank and you are disabled or you are on your own you can look at your statements and not worry what is happening with your accounnt i also like the thought of logging on to natwest and know that you are secured against fraud if you have a question you can be assurred that you will get every help available to you so every time you logg pn you have peace of mind it is also great for depositing has well (read more)
Written on: 08/01/2010
Payment process is ridiculously complex. It requires 36 keystrokes to access my account and use the card reader to make a payment - and that's assuming everything works (which sometimes it does not).
For my Austrian online account (which is rated extremely secure by various independent agencies) I make 9 keystrokes.
In both cases I have excluded inserting the payee details. (read more)
Written on: 02/01/2010 by thebigted (1 review written)
Very good service never had problems yet! and better than any other bank im familar with so good service. (read more)
Written on: 27/12/2009
Your bank is complete rubbish and treats its customers like dirt
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