Clydesdale Bank Reviews

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★★☆☆☆
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From 6 reviews
33.3% of users recommend this

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★☆☆☆☆
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“Customer Care?”

Written on: 16/05/2013

this bank is the worst I have ever dealt with. They keep loosing documents, do not respond to email or phone calls as quickly as they should, and are completely and utterly unprofessional. They do not understand customer care and I must say, I find the whole experience of dealing with them incredibly frustrating. I hoped to see some improvements over the last couple of years, unfortunately this has not happened, and unless they take their customers seriously and invest in very much needed... (read more)

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★★★★★
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“Fantastic Bank”

Written on: 18/10/2012

I never have a bad word to say about the clydesdale bank and there is never any reviews about them in the papers. They do give excellent service. (read more)

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★☆☆☆☆
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“Absolutely terrible service, treated me extremely...”

Written on: 26/01/2011

Absolutely terrible service, treated me extremely badly charges all over the place, £50 for just going overdrawn by 12 pence. Horrible customer services, the guy on the phone was very condescending and I had to get him to repeat things twice and he still was not clear on his answer to the question I was asking. Cannot get in contact with local branch without phoning an 0845 number and going through a very long automated telephone number system. Been a customer for 7 years and I have been... (read more)

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★★★☆☆
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“While we can understand that their presence in England...”

Written on: 12/09/2010 by molzo (2 reviews written)

While we can understand that their presence in England is a bit of a problem (one branch in all of England!), we found their customer service fairly good. We got an account from overseas (through NAB), when almost no one else would give us an account at all, and what's more, they did it for free, and fast. We had to call them from overseas twice (as the first woman in the call centre was just plain evil, the second was truly sweet)
Our debit cards were waiting for us when we got here. On the... (read more)

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★★☆☆☆
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“I've been with CB for 35 years. They have lost the...”

Written on: 16/01/2010

I've been with CB for 35 years. They have lost the ability to respond to genuine customer concerns. The tellers just parrot the usual and the managers won't talk to you. Their new Mastercard Debit card doesn't work as no-one has heard of it. The ultimate in banking security: money goes in but won't come out! (read more)

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☆☆☆☆☆
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“Terrible communications. Clydesdale Bank tried...”

Written on: 27/10/2005 by AcedOut

Terrible communications. Clydesdale Bank tried selling me private banking services before they had even given me a mortage offer (and obviously before I have become a customer). This is actually breaking FSA regulations, as they actually cold-called me even though I am not yet an existing customer. Every time I ask someone to ring me back with information, I am left handing indefinately.

Avoid this company. (read more)

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