Clydesdale Bank Reviews

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★★☆☆☆
1.7 / 5
14% of users recommend this
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Clydesdale Bank

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Latest Reviews

★☆☆☆☆

“Worst bank”

Written on: 16/09/2014 by chipon31 (1 review written)

I have never been so angry towards a bank. This is the first bank that doesn't value customers and its systems will find ways to suck money out of you. Just imagine, for a £1.50 overdrawn money, the bank charged me £30! And that happened many times. How did that happened? Their internet banking is not up to date, as the 'Balance' will only be updated the next day! Purchasing sometimes can take 4 days to be updated in your internet banking balance. This will give you false impression of your… Read Full Review

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Jame1098's Response to chipon31's Review

Written on: 27/09/2014

Then go to another bank loser

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★☆☆☆☆

“Total failure of customer care”

Written on: 23/07/2014 by Norwoodeu388 (1 review written)

I was taking out two mortgages last year and one did not complete. It took 7 days to get sorted and cost me a lot of money together with huge stress. They offered my £100. I told them I wanted more they have been fobbing me off for a nearly a year now? They are a disgrace. I will be mortgaging asap. They accepted full responsibility but feel that their offer is fair. The problem was caused by an idiot surveyor who did not ask to see a particular form. He then valued the one property a £0… Read Full Review

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Jame1098's Comment

Written on: 27/09/2014

Lol then do it when you're in uk

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★☆☆☆☆

“Poor poor company.”

Written on: 04/07/2014

I have been with this bank since I was 12 years old starting on a junior account. As time went on I have had to upgrade my account from junior, to student to a general current account. Each time they have mucked up the transitional process, loosing documents submitted and requiring me to attend yet ANOTHER appointment in store to resubmit the documents. Informing me after yet another appointment, I had successfully set up an overdraft to find out VERY embarrassingly at a petrol station that… Read Full Review

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★★★★★

“Haddington Branch”

Written on: 24/06/2014 by DeniseBrown43 (1 review written)

The staff and manager at the Haddington branch of the Clydesdale Bank are excellent, they are very helpful and provide great advice. The branch is closing which is a pity and hopefully I receive the same customer service at another branch… Read Full Review

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★☆☆☆☆

“did sign up for a account online, get the email to...”

Written on: 24/05/2014 by XanderReyes1959 (1 review written)

did sign up for a account online, get the email to come to branch with some documents, when i did they looked at me strange, and told me all i could get was appointment date but within 2-3 weeks time wasted time goin there this bank is a joke… Read Full Review

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★☆☆☆☆

“Clydesdale Bank ”

Written on: 17/04/2014 by bobj123 (1 review written)

This is simply the worst banking experience I've had and I have worked in the financial services industry for 17 years. The registration process has been massively changed and is now completely unworkable. It is simply frustrating and ultimately fruitless. My honest advice to anyone would be to use another bank - have nothing to do with Clydesdale Bank. The staff I have encountered over the phone at their call centre were terrible - surly and unwilling to help. A good 40 minutes on the phone… Read Full Review

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★☆☆☆☆

“Dreadful registration process”

Written on: 10/04/2014 by bcdled (1 review written)

I just give up! All other banks have far simpler registration processes but this one is just a series of hurdles to set up internet banking. It costs a bomb to have to register for telephone banking first outweighing any interest you might eventually receive - press this; press that; press this and that again and again and then fail if you don't remember from weeks ago starting the process how much you were going to open the account with - then you have to go through some other process - FORGET… Read Full Review

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★★☆☆☆

“Not impressed with this bank at all. Moving from New...”

Written on: 12/02/2014 by s-h-w (1 review written)

Not impressed with this bank at all. Moving from New Zealand to the UK and basing myself in London they were pretty quick to set me up with an account ready for when I arrived. HOWEVER they only set me up with a maestro card. At the time I didn't think anything of it, until I began trying to book holidays and travel and had to pay for everything on my NZ credit card! When I emailed them they told me this was a common issue and that they could swap me to a MasterCard, why didn't they just do… Read Full Review

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Stuartpaterson1's Response to s-h-w's Review

Written on: 01/03/2014

Unless it was an error of the bank, you probably deserved it!

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S-H-W's reply to Stuartpaterson1's Comment

Written on: 01/03/2014

Please elaborate thanks........

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★☆☆☆☆

“STAY WELL CLEAR”

Written on: 13/01/2014 by michaelg7846 (1 review written)

£2.50 overdrawn cost me over £300 in bank charges,stay well clear of this bunch. !!!!!!!!!!!!!!!… Read Full Review

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Stuartpaterson1's Response to michaelg7846's Review

Written on: 01/03/2014

Unless it was an error of the bank, you probably deserved it!

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Michaelg7846's reply to Stuartpaterson1's Comment

Written on: 04/03/2014

Yes,It was my fault,I overpaid your prostitute mother with my bank card

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Chipon31's Response to michaelg7846's Review

Written on: 16/09/2014

I had the same experience too. Ridiculous bank!

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★☆☆☆☆

“Totally unprofessional ”

Written on: 24/09/2013 by GM0509 (1 review written)

I required to move a not unsubstantial amount of money from my credit card to my current account to cover a matter that needed dealt with sooner rather than later. Never having withdrawn such an amount before I checked with the credit card company who assured me it would be no problem. I then attended the branch at Giffnock and spoke to a member of staff who seemed to be doing all she could not to complete this transfer for me. Firstly it was think of the interest and the cost. I told her this… Read Full Review

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★★☆☆☆

“Disregard customers time”

Written on: 22/09/2013

The Giffnock Branch only has 3 teller windows in total and frequently only one is in use with their constant staff shortage. When one customer commandeers the teller, for any reason, which often happens. The other customers are forced to stand in an ever increasing queue. This is a regular occurrence in Giffnock and suggests a total disregard for their customers. If this were a retail shop, it would've gone bankrupt long ago, as exasperated customers would avoid a business treating them… Read Full Review

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★☆☆☆☆

“The most awful, frustrating service I think I've ever had”

Written on: 21/08/2013

I have been banking with the Clydesdale for 30 years and have already closed my business account, and the only reason I haven't closed my account is I'm so busy as it's a moammoth job changing everything over. I dread calling them up for anything as their telephone manner is appalling 90% of the time. They must have training in 'how to frustarte customers'! They ask stupid questions and make life as difficult as possible. They obviously don't think they are there to give their customers a… Read Full Review

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★★★☆☆

“Bank Charges”

Written on: 11/08/2013 by joanymarony (1 review written)

I was charged £35 in bank fees because i didnt have £3.50 in my account. I suffer ill health and can barely manage my banking but have banked with Clydesdale for many years. They just hammer on the fees.I couldnt believe they would not let me go overdrawn by £3.50 as i am not working for now. I dont like the bank and wouldnt recommend it to anyone unless you have plenty of funds in there accounts.I have been turned down for a small overdraft to stop this happening and yet they send me offers… Read Full Review

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★☆☆☆☆

“WHAT A REAL BUNCH OF IDIOTS”

Written on: 24/07/2013 by JOHNKENNEDY123 (1 review written)

APPLIED FOR A LOAN APPROVED INSTANTLY.TXT SENT TO MOBLIE."GOOD NEWS" YOUR LOAN HAS BEEN APPROVED AND THE DOCUMENT FOR SIGNING HAVE BEEN POSTED.NEXT DAY TXT TO MOBLIE."WE HAVE REVIEWED YOU APPLICATION AND WE CANNOT PROCEED.REASON ? YOU CREDIT FILE NO ITS EXCELLENT !!!! REASON ? STILL WAITING.GOT THE LOAN ELSEWHERE AT 4.9APR RATHER THAN 5.0% THEY OFFERED!!!!!!!… Read Full Review

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★☆☆☆☆

“Communications appalling”

Written on: 23/06/2013

We have banked with Clydesdale for many years. Over the past year we wished to extend our mortgage and have had to communicate with the bank more than usual. This has been the worst banking experience ever - we have now put our complaints to the ombudsman as nobody at the bank was able to deal with them. The problem seems to lie with the faceless service they provide - a computer would be less frustrating to deal with as at least that way you wouldn't have any expectations of a human touch, or… Read Full Review

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★☆☆☆☆

“Customer Care?”

Written on: 16/05/2013

this bank is the worst I have ever dealt with. They keep loosing documents, do not respond to email or phone calls as quickly as they should, and are completely and utterly unprofessional. They do not understand customer care and I must say, I find the whole experience of dealing with them incredibly frustrating. I hoped to see some improvements over the last couple of years, unfortunately this has not happened, and unless they take their customers seriously and invest in very much needed… Read Full Review

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★★★★★

“Fantastic Bank”

Written on: 18/10/2012

I never have a bad word to say about the clydesdale bank and there is never any reviews about them in the papers. They do give excellent service… Read Full Review

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★☆☆☆☆

“Absolutely terrible service, treated me extremely...”

Written on: 26/01/2011

Absolutely terrible service, treated me extremely badly charges all over the place, £50 for just going overdrawn by 12 pence. Horrible customer services, the guy on the phone was very condescending and I had to get him to repeat things twice and he still was not clear on his answer to the question I was asking. Cannot get in contact with local branch without phoning an 0845 number and going through a very long automated telephone number system. Been a customer for 7 years and I have been… Read Full Review

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★★★☆☆

“While we can understand that their presence in England...”

Written on: 12/09/2010 by molzo (2 reviews written)

While we can understand that their presence in England is a bit of a problem (one branch in all of England!), we found their customer service fairly good. We got an account from overseas (through NAB), when almost no one else would give us an account at all, and what's more, they did it for free, and fast. We had to call them from overseas twice (as the first woman in the call centre was just plain evil, the second was truly sweet)
Our debit cards were waiting for us when we got here. On the… Read Full Review

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★★☆☆☆

“I've been with CB for 35 years. They have lost the...”

Written on: 16/01/2010

I've been with CB for 35 years. They have lost the ability to respond to genuine customer concerns. The tellers just parrot the usual and the managers won't talk to you. Their new Mastercard Debit card doesn't work as no-one has heard of it. The ultimate in banking security: money goes in but won't come out!… Read Full Review

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