Natwest Reviews

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Latest Reviews

★☆☆☆☆

“Don't use them for a mortgage ”

Written on: 11/08/2016 by BrettTolhurst (2 reviews written)

They use poor mortgage surveyors countrywide who are allowed to value properties at zero.. There customer service is stupid and policy's to re valuations don't exist so one man can basically ruin your chance of a mortgage by a poor valuation! Zero pounds for a house because it's 59 metres from a road and deemed high risk for resale.. I this is an immaculate property currently rented for £1070 per month!… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 27/07/2016 by Tolani (1 review written)

Useless bank...terrible customer service, they took my money and refused to return it fraud team is too rude.. They cut my call and I didn't get my refund. I'm leaving this stupid good for nothing bank.. If you know what's good for you don't bother opening an account with them or else YOU WOULD REGRET IT!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Don't take care old customer. ”

Written on: 11/07/2016 by LornaHuq (1 review written)

I am with natwest bank last 16 years .today I try for loan, I have good credit score but they did not give me the loan. I know i can afford it but they say I can not. They didn't take care old customer. They want new coustomer only.please no one open account with them.they are horrible bank. I am leaving this bank as soon as possible… Read Full Review

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★★★★★

“Lost card, money stolen, all sorted in one short call”

Written on: 07/07/2016 by taNunez494 (1 review written)

I've just had a really good experience with the lost/stolen card team and the fraud team. Both were short waits on hold followed by friendly, competent, helpful people on the other end of the line. I explained my situation to the lost/stolen card person who cancelled it and sent a new one to come in 3-4 business days, then passed me onto the fraud team who were just as efficient, with a guarantee of the missing money to be returned by the end of the day. I am so pleased at how easy it was to… Read Full Review

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★☆☆☆☆

“Total sham”

Written on: 01/07/2016 by 12az (1 review written)

What a pathetic waste of my time, I opted to open the basic select current account via natwest website, 0 overdraft has I don't require one Filled the required questions, Id I gave a debit card and my passport number, Verifying identity followed by your application successful, my current account number displayed, and was informed all documents to follow within 3 to 5 working days Today I Recieved my natwest debit card excellent, a letter in second envelope insufficient Id account closed, What… Read Full Review

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★☆☆☆☆

“The most unprofessional Bank ”

Written on: 07/06/2016 by Halliec414 (1 review written)

This bank has caused us know end of problems they have lied to us, threatened us with losing our home. we are decent human beings the bank have treated us like second class citizens. all for going over our agreed overdraft,when we were off sick, with life threatening illness. poor communication with in the bank staff, unfriendly. when we needed support they turned on us, I have reported them to the Financial Ombudsman. Its a disgrace how we were treated… Read Full Review

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★☆☆☆☆

“Really bad customer service. ”

Written on: 07/06/2016 by NavidM (1 review written)

Went into branch in Blackburn to open a bank account waited to see if any assistance as unsure who to speak. After quening for 15 mins i asked i want to open account. i was advised to busy to open an account but make an appointment. How hard can it be to open an account. I am business director and if my managers and agents did the with new customers id be out of business. Appalling service. Natwest wont be getting my service or business… Read Full Review

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★☆☆☆☆

“very rudely service and smile on customer faces”

Written on: 18/04/2016 by RonanBrown (1 review written)

sikh service i ever had very rudely talking with customers and give advice that is why your come to us why didnt you try o anothere bank for your future money saving and about morgage 1 more think is they give you just advice to try anohere bank they are best of us this is reduculous shiit i felt why i am go there to nat west bank the shiit bank… Read Full Review

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★☆☆☆☆

“Very poor manged bank”

Written on: 02/04/2016 by KymaniParrish (1 review written)

I have a safety box with the bank. When I went into the bank they advised to call a number to arrange an appointment. I did as advised and went in before time. The bank had no idea I was coming in. They couldn't locate my box. It has been 8 busy years I haven't had a chance to view the box. I had a reference number and a receipt of opening this box. They said they had a number of boxes which have no identification. This did alarm me. How can you look after important matter without a proper… Read Full Review

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★☆☆☆☆

“Borrow more on mortgage ”

Written on: 31/03/2016 by Cooley81 (1 review written)

I was so disappointed with natwest as I am dreaming to have a modern kitchen I arrange an appointment to borrow more on our mortgage but unfortunately it was declined because my credit card is nearly 100% to limit. What do you expect for a new family who just got a mortgage. I was thinking of moving our mortgage to different bank now!… Read Full Review

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★☆☆☆☆

“Pathetic Bank and Customer Service”

Written on: 18/03/2016

So... I called Natwest to simply obtain the balance on my account as I don't do online banking with them. I eventually get through to a customer service agent who asks me my security questions. Generally, I am pleased that a bank will exercise security measures to ensure that no one will access your account at will but please tell me something.... HOW MANY PEOPLE REMEMBER WHAT YEAR AND MONTH THEY OPENED THEIR ACCOUNT!!! I opened my account nearly 10 years ago!!! The customer service agent was… Read Full Review

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★☆☆☆☆

“The bank that lost its way”

Written on: 11/02/2016 by VanSomerville (1 review written)

I am writing this more in sorrow than in anger as an ex employee, eventually manager, over 35 years service. I took early retirement in 1995 when I could see the writing on the wall, sick of being told to sell sell sell regardless of customers' needs - yes the lot - endowment mortgages, PPI, pension plans, you name it. Now I am on the receiving end of their 'helpful banking'. Last year I sold a house and they mislaid the proceeds, delaying completion of my new property and causing all sorts… Read Full Review

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★★★★★

“BEST BANK OUT THERE BY FAR”

Written on: 01/12/2015 by mxp2090 (1 review written)

I don't know what all the moaning is about? I have been with the Natwest for over 10 years and have never ever had an issue that couldn't be sorted out within one simple call to them. They are easy to talk to, open 24 hours a day and very helpful. They mess up they apologise and if you mention the word "compensation" they bend over backwards to give it to you and at amazing rates. I love them, tell everyone to bank with them and suggest that anyone having issues is not going about sorting said… Read Full Review

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★☆☆☆☆

“NatWest are Abysmal”

Written on: 22/10/2015 by 317Brown (1 review written)

I have had a personal and also a business account with NatWest for years. No more, I have had enough. They never apologise when they mess up (like, they changed my date of birth by accident and then blocked my account because they said I didn't know my own birthday!) At our branch they plainly loathed business customers. They have banned business banking between 12 - 2.00pm. They regularly complained about how much money we deposited (whilst at the same time charging us for counting it!)… Read Full Review

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★★★★★

“Given refund”

Written on: 10/10/2015 by Helen1000 (1 review written)

I want to thank Natwest Fraud Department so much for arranging my refund after a recent Fraud I was victim of. I realise it can be hard to get your money back after being victim to fraud, but I cannot praise Natwest enough. I was a pain on online chat for three days because I was in a complete state of panic, but I hadn't need worry as Natwest Fraud Department sorted this for me. Thank you cannot praise enough!… Read Full Review

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★☆☆☆☆

“N/West ruined our lives then used tricks to avoid...”

Written on: 17/09/2015 by MarkGreenwoodProperty (1 review written)

Natwest Ruined My Family's Lives. I had a buy to let property business that took years to build. Natwest registered multiple false defaults on my credit file every month for over a year despite me complaining, the defaults would be removed each time and then put back on a week or two later - each and every time. After repeatedly finding Natwest's false defaults, my mortgage provider Paragon Mortgages unlawfully cancelled my direct debits AT THEIR END and gave me 7 days to bring my payments… Read Full Review

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★☆☆☆☆

“Totally useless!!”

Written on: 12/08/2015 by Burtongi372 (1 review written)

Tried to open an account with my partner, easy online application form, we only had to take in our identification together to verify the account. Sounds simple. But they had no appointments available for us to sort the application there and then, which meant taking our identification in together on a weekend as we work in London in separate areas. The woman at the branch took our details and FORGOT to send them on. So we took them in again, to the same woman, who forgot A SECOND TIME. And now… Read Full Review

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★☆☆☆☆

“Simply conning!”

Written on: 06/08/2015

Natwest works very clever. For a simple overdraft of 4,00 they then charge you 12,00. I've had charges up to 78,- for being ONE or LESS weel late with my overdraft. I will switch bank because in the end they blame you and tell you tou used the atm in the weekend. WTH? I think they should be sanctioned because of their 'Legal Theft' as I call it. They then appologise and tell you they will send you a text message on time which you will NEVER get. Their excuse is that you shouldn't rely on thier… Read Full Review

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★★☆☆☆

“Current a/c Business a/c Personnel a/c”

Written on: 03/08/2015 by Christopherandrewparsons (1 review written)

Personnal account and in branch services I can not give them enough praise , the problems happen when it involves the out of branch services .... I have now moved my business account to a rival bank .. I should have learnt from this experience BUT decided to remortgage from Nationwide to Nat West with a 40% of property value remortgage .16 weeks to achieve a simple remortgage because of lost or misplaced documents which we personally handed in at the branch .. As mentioned at start In branch… Read Full Review

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★★☆☆☆

“Nothing really works properly”

Written on: 12/07/2015 by hywel (26 reviews written)

I haven't been with many banks, in fact just 3 in 40 years, and I don't want to use this review just to critisise Nat West, First Direct are rubbish too, but I just wanted to give you a few examples of why NatWest must be run by incompetents: Nothing works as it should. This is a general moan because I know everytime I have a banking issue it takes at least 30 minutes to solve it. As someone else has said, the staff in branch and on the phone are very nice, but clueless. Check out how many… Read Full Review

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