Natwest Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
19% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Natwest - Ask a question now

Media Gallery for Natwest

Natwest
Natwest

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Old Customer Departs”

Written on: 15/07/2014 by 410Hanley (1 review written)

Approaching seventy years of age and having joined Natwest when It was the Westminster Bank I have recently switched to Santander. Why? Not due to poor service I generally found the service ok and stuck to phone and branch contact. The point that prompted departure was when I received a letter saying that as I had reached sixty nine years the travel insurance provided with my Gold Card Account had been suspended. As this was the only one of the service offered of interest to me and having for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Non existent customer service. Poor service, avoid!!”

Written on: 21/06/2014 by jennyh123 (1 review written)

Firstly I have had to cancel the same standing order 5 times with natwest due to the sheer stupidity of its staff. I went in brach 5 times askimg to cancel the standing order that was going from one account to the other on a monthly basis each time i was told it was done. It took the 5th time before it was actually done. Was given a date in which my monthly interest is due out, so after having a very tight I end up going on my online banking not long of the day of at midnight to transfer some… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely poor customer service at NatWest Ilkley”

Written on: 01/05/2014 by Silvasz300 (1 review written)

The staff at NatWest in Ilkley must certainly hate the "helpful banking" marketing campaign. I've just been in to my local branch half an hour before closing so I did not think the staff would be under any time pressure. The lady at the counter left saying "just a moment" before reappearing a few minutes later with coat on heading out of the door with a brisk "good afternoon!". The Manager then appeared to man the counter, sent me off to another desk to fill in a paying-in slip "in case another… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible customer service”

Written on: 29/04/2014 by Pedroy432 (1 review written)

There are always back logs and it takes ages to get anything done. I'm now into the forth month of trying to open an account with them. There is noting wrong or strange with my application. The problem is the staff, they are incompetent and either don't know how to upload your ID to the system or they go around in circles asking you for the same information all the time. At the moment, they don't know why the application hasn't gone through. I was told that they have over 50 pages attached to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Blackscorpion's Comment

Written on: 30/05/2014

I'm a Nat West customer and can use my Visa debit card in ANY cashpoint machine! I don't know why you can (allegedly) 'only use their ATM's'. You can use ANY machine

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ais456's Comment

Written on: 30/05/2014

perhaps you have a different type of account. Maybe you pay for your account and pay for that service.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Terribleone's Comment

Written on: 08/07/2014

I do not pay for any service from NatWest, but can, as Blackscorpion says, use almost anyother ATM

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“not the helpfull bank”

Written on: 09/04/2014 by REHTNAP (1 review written)

tried to open a business account and filled all the info in online, got a call i needed to just go into local branch and prove id ect and finish process. rang in morning, no one available but would ring back within 4 hours they didnt so rand and told the same, contact within 4 hours still nothing. same again next morning 4hours and zip. went online to complain but the web complaints form doesnt work so went on live chat and complained. finally got a phone call saying 3 weeks wait to see someone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“greed is their motto”

Written on: 07/04/2014 by Gordongerry (1 review written)

I have been with the bank nearly 40 years. They now charge £6 per month for an agreed overdraft . They are about to lose my account and those of my two daughters. Greed should not pay. I have over £20,000 in a deposit account and it makes pence. I would encourage all to leave and teach them that excessive greed is not in the consumers interest. They are not there to provide a service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appauling customer service and fraud department”

Written on: 04/04/2014

These people are a joke have not once been interested in actually helping me thats if you can get through to them as your constantly on hold and passed pillar to post. Had a fortune go out of my account in unauthorised transactions and they did nothing to help at all still no money back after months have changed banks and you can see iv had the best service here so helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unable to contact anyone at customer service..ever.”

Written on: 03/04/2014 by Carlson152 (1 review written)

I have a mortgage with Natwest. I have called their contact centre over 100 times in the last 12 months and each time have been left on hold in a queue for an hour at which point I hang up in frustration. I have used the call back service. Cannot get a call back for at least 6 days. No-one calls back. I really must summon up the motivation to move banks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Been with them for years”

Written on: 02/04/2014 by CObpow (3 reviews written)

I've been with Natwest for years and years. Safe to say I've had my fair share of issues with them but they've tried to sort stuff out for me as quickly as they can. I guess it's each to their own!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“useless bank!!!”

Written on: 20/03/2014

I find NatWest a nightmare! Its been problem after problem with them its a joke,i had to cancel a card due to misplacing it, so they said they would send a new one but then cancelled all direct debits and wages going into account sent me two cards with different pins!! for the same account , and that was 4 wks ago! and still haven't got no wages put back in because of them messing about its a joke and i would not reccomend this bank to anyone!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst service I've ever received”

Written on: 11/03/2014 by Desperateneednomore (2 reviews written)

I would NOT recommend Natwest bank to anyone not even my worst enemy. I had to deal with customer services over the phone, customer service what customer service. I was made to feel stupid and as if I was some sort of criminal just because I have a little bit of debt this does not warrant me been spoken to in a rather unfriendly manner. All the representative kept saying was "well you can make a complaint". If you are perfect then this is the bank for you. But in all honesty how many of us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best bank ever”

Written on: 02/03/2014 by krMiddleton483 (1 review written)

Natwest Is one of the best banks around it has great coustmer service I've ever received and would recommend it to friend or family , there was a mistake with the bank where I told them to cancel a direct debit and they didn't and the bank took full responsibility and conpencated me. Natwest have made improvement for the better and I would never move banks I have been with them for a few years and they always make me feel welcome… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Unbelievable service”

Written on: 14/02/2014 by davidburke74 (3 reviews written)

I tried to get through to a right person in order to sort out my staff because i was moving and got a new job. Told they were in training and can't help with that. There are so many things wrong with this bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless, no faith, multiple errors ”

Written on: 01/02/2014

I have had a mortgage with Natwest for 18 months on a tracker - all fine...until the time that I had to move to a new offer and a new rate. The deal finished at the end of January. I started the process on the 4th of January - I was told it was straight forward and I would have plenty of time before the mortgage rate ran out on the 1st of Feb - it should only take about 10 days.............. If anyone at Natwest did their job it would take 10 days. It took over 3 weeks all they had to do was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utterly disappointing service”

Written on: 30/01/2014

I was disgusted with Natwest today, I called to speak to a financial advisor. The lady on the other end told me abruptly that financial advisors were in training and not available until 1st March! I needed advice now because I am relocating… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Racist Bank”

Written on: 29/01/2014

Opened a current account online and I got an email to bring in a proof of address and an ID from a list they provide to any branch. Took my Full UK drivers licence,Ghana passport and Barclays bank account statement which were all in their list for them to make copies. Got a phone call asking me to bring in my Visa obviously because I am black. Took my residence permit card to them and then I got another phone call saying I have to bring in my Residence permit again for the back page copy to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“PROFESSIONAL YET SYMPATHETIC”

Written on: 15/12/2013

MY HUSBAND WAS ABROAD AND HAD LOST HIS WALLET AND WAS IN A DREADFUL STATE. I TELEPHONED NATWEST ON HIS BEHALF AND PATCHED THROUGH VIA SKYPE MY HUSBAND TO ONE OF THE NATWEST TEAM TO GO THROUGH ALL THE SECURITY NEEDED TO INITIATE A STOP. HE CANCELLED THE EXISTING CARD AND ORDERED A FRESH ONE FOR HIM AND WAS HELPFUL AND PROVIDED GOOD ADVICE. IN THESE DAYS OF PEOPLE NOT BOTHERING - THIS WAS SUPER SERVICE - SOMETHING THE PERSON HADN'T DONE BEFORE BUT PROVED INVALUABLE AND PROVIDED EASE OF MIND FOR… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid”

Written on: 12/12/2013 by GavinHarper (4 reviews written)

I applied for an account (Select silver) Have received my card and pin and online banking details. Even signed up for the benefits. Then get a letter saying my application was unsuccessful? Er why? No explanation! My accounts are now off my banking screen. What a waste of money if they do that to all customers who are unsuccessful ! No wonder they lose money! The amount it must cost to send me all the booklets and terms and conditions etc.. the annoting thing is im still getting texts and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Loyalty means nothing with natwest”

Written on: 08/12/2013

Rang Natwest to arrange an appointment to speak to an advisor about a remortgage deal to switch to themselves as we are struggling with finances at the moment,we been with natwest for about 25 years, Spoke to an advisor no help whatsoever felt like i was being investigated because our spending pattern had not changed and that we have had loans and paid them loans off with another loan, isn't that what people do nowadays to get things that they want!!!!, basically told nothing they can do for us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Firebyrd's Comment

Written on: 13/01/2014

your right that's what people do today get loans to pay off loans and that's why they are always in debt..

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Business account suspended and noone knows why???”

Written on: 06/12/2013 by Applemac1974 (1 review written)

I have banked with Natwest for over 15 years personally and for nearly 5 years with my business. I have to say I have never been treated so badly by a bank in my life!!! I run a successful business and make regular 5 digit payments into my account every month. Because I missed one payment on a personal loan, they cancelled, my personal black account, shut my online banking down and sent my business account into credit management when my LTD'ed company doesn't owe them a penny. I have no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview