Natwest Reviews

Click here if this is your business
★★☆☆☆
1.7 / 5
258
19% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Natwest - Ask a question now

Media Gallery for Natwest

Natwest
Natwest

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“worse bank i've ever used”

Written on: 19/04/2017 by Simon_F1 (12 reviews written)

I am just about to be switched to nationwide and it can't happen soon enough. I brought a few things online and i cant pay for them as it gets flags as security risk and you have to phone the fraud team and its takes about 1hr to go through your details when they know its you and not bad they activate your debit card again that's until you try and buy something else then you gave to go through it all over again. also i phoned them up to ask for a statement 9 days ago and its still not arrived… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cancelling without permission”

Written on: 24/11/2016 by rudyru (1 review written)

Awful bank!! They cancelled my direct debit without my permission I have spent hundreds of pounds trying to fix the problems they have caused me. Please beware of this company. They denied they cancelled the wrong direct debit when I approached them about it, but this resulted in my car insurance being cancelled, hundreds of pounds to sort this out and a huge amount of stress!! They then went on to cancel another direct debit without telling me as they did not like the number it generated, this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Staff need training”

Written on: 02/11/2016 by McCallyb105 (1 review written)

When in it comes to matters relating to Power Of Attorney, NatWest Bank are an absolute disgrace. A stressful time, ie when you have taken over the financial affairs of a vulnerable/ill eldery relative is turned into a complete farce when their staff do not understand their own proceedures or how the power of attorney works. They do not care one hoot that their elderly customer has banked with them for decades, they do not respect their loyal customers one jot. In the end my solution was to put… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid for Business”

Written on: 03/10/2016 by MattBriggs (2 reviews written)

Basically charged me £10,000 in order to agree to changing a commercial mortgage from the joint names of me and my wife into my sole name. Calling themselves Britain's most helpful bank is a joke!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid for Business”

Written on: 03/10/2016 by MattBriggs (2 reviews written)

Basically charged me £10,000 in order to agree to changing a commercial mortgage from the joint names of me and my wife into my sole name. Calling themselves Britain's most helpful bank is a joke!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use them for a mortgage ”

Written on: 11/08/2016 by BrettTolhurst (2 reviews written)

They use poor mortgage surveyors countrywide who are allowed to value properties at zero.. There customer service is stupid and policy's to re valuations don't exist so one man can basically ruin your chance of a mortgage by a poor valuation! Zero pounds for a house because it's 59 metres from a road and deemed high risk for resale.. I this is an immaculate property currently rented for £1070 per month!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad experience”

Written on: 27/07/2016 by Tolani (1 review written)

Useless bank...terrible customer service, they took my money and refused to return it fraud team is too rude.. They cut my call and I didn't get my refund. I'm leaving this stupid good for nothing bank.. If you know what's good for you don't bother opening an account with them or else YOU WOULD REGRET IT!!!!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't take care old customer. ”

Written on: 11/07/2016 by LornaHuq (1 review written)

I am with natwest bank last 16 years .today I try for loan, I have good credit score but they did not give me the loan. I know i can afford it but they say I can not. They didn't take care old customer. They want new coustomer only.please no one open account with them.they are horrible bank. I am leaving this bank as soon as possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Lost card, money stolen, all sorted in one short call”

Written on: 07/07/2016 by taNunez494 (1 review written)

I've just had a really good experience with the lost/stolen card team and the fraud team. Both were short waits on hold followed by friendly, competent, helpful people on the other end of the line. I explained my situation to the lost/stolen card person who cancelled it and sent a new one to come in 3-4 business days, then passed me onto the fraud team who were just as efficient, with a guarantee of the missing money to be returned by the end of the day. I am so pleased at how easy it was to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Total sham”

Written on: 01/07/2016 by 12az (1 review written)

What a pathetic waste of my time, I opted to open the basic select current account via natwest website, 0 overdraft has I don't require one Filled the required questions, Id I gave a debit card and my passport number, Verifying identity followed by your application successful, my current account number displayed, and was informed all documents to follow within 3 to 5 working days Today I Recieved my natwest debit card excellent, a letter in second envelope insufficient Id account closed, What… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The most unprofessional Bank ”

Written on: 07/06/2016 by Halliec414 (1 review written)

This bank has caused us know end of problems they have lied to us, threatened us with losing our home. we are decent human beings the bank have treated us like second class citizens. all for going over our agreed overdraft,when we were off sick, with life threatening illness. poor communication with in the bank staff, unfriendly. when we needed support they turned on us, I have reported them to the Financial Ombudsman. Its a disgrace how we were treated… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really bad customer service. ”

Written on: 07/06/2016 by NavidM (1 review written)

Went into branch in Blackburn to open a bank account waited to see if any assistance as unsure who to speak. After quening for 15 mins i asked i want to open account. i was advised to busy to open an account but make an appointment. How hard can it be to open an account. I am business director and if my managers and agents did the with new customers id be out of business. Appalling service. Natwest wont be getting my service or business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very rudely service and smile on customer faces”

Written on: 18/04/2016 by RonanBrown (1 review written)

sikh service i ever had very rudely talking with customers and give advice that is why your come to us why didnt you try o anothere bank for your future money saving and about morgage 1 more think is they give you just advice to try anohere bank they are best of us this is reduculous shiit i felt why i am go there to nat west bank the shiit bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor manged bank”

Written on: 02/04/2016 by KymaniParrish (1 review written)

I have a safety box with the bank. When I went into the bank they advised to call a number to arrange an appointment. I did as advised and went in before time. The bank had no idea I was coming in. They couldn't locate my box. It has been 8 busy years I haven't had a chance to view the box. I had a reference number and a receipt of opening this box. They said they had a number of boxes which have no identification. This did alarm me. How can you look after important matter without a proper… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Borrow more on mortgage ”

Written on: 31/03/2016 by Cooley81 (1 review written)

I was so disappointed with natwest as I am dreaming to have a modern kitchen I arrange an appointment to borrow more on our mortgage but unfortunately it was declined because my credit card is nearly 100% to limit. What do you expect for a new family who just got a mortgage. I was thinking of moving our mortgage to different bank now!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pathetic Bank and Customer Service”

Written on: 18/03/2016

So... I called Natwest to simply obtain the balance on my account as I don't do online banking with them. I eventually get through to a customer service agent who asks me my security questions. Generally, I am pleased that a bank will exercise security measures to ensure that no one will access your account at will but please tell me something.... HOW MANY PEOPLE REMEMBER WHAT YEAR AND MONTH THEY OPENED THEIR ACCOUNT!!! I opened my account nearly 10 years ago!!! The customer service agent was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The bank that lost its way”

Written on: 11/02/2016 by VanSomerville (1 review written)

I am writing this more in sorrow than in anger as an ex employee, eventually manager, over 35 years service. I took early retirement in 1995 when I could see the writing on the wall, sick of being told to sell sell sell regardless of customers' needs - yes the lot - endowment mortgages, PPI, pension plans, you name it. Now I am on the receiving end of their 'helpful banking'. Last year I sold a house and they mislaid the proceeds, delaying completion of my new property and causing all sorts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“BEST BANK OUT THERE BY FAR”

Written on: 01/12/2015 by mxp2090 (1 review written)

I don't know what all the moaning is about? I have been with the Natwest for over 10 years and have never ever had an issue that couldn't be sorted out within one simple call to them. They are easy to talk to, open 24 hours a day and very helpful. They mess up they apologise and if you mention the word "compensation" they bend over backwards to give it to you and at amazing rates. I love them, tell everyone to bank with them and suggest that anyone having issues is not going about sorting said… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NatWest are Abysmal”

Written on: 22/10/2015 by 317Brown (1 review written)

I have had a personal and also a business account with NatWest for years. No more, I have had enough. They never apologise when they mess up (like, they changed my date of birth by accident and then blocked my account because they said I didn't know my own birthday!) At our branch they plainly loathed business customers. They have banned business banking between 12 - 2.00pm. They regularly complained about how much money we deposited (whilst at the same time charging us for counting it!)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Given refund”

Written on: 10/10/2015 by Helen1000 (1 review written)

I want to thank Natwest Fraud Department so much for arranging my refund after a recent Fraud I was victim of. I realise it can be hard to get your money back after being victim to fraud, but I cannot praise Natwest enough. I was a pain on online chat for three days because I was in a complete state of panic, but I hadn't need worry as Natwest Fraud Department sorted this for me. Thank you cannot praise enough!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview