Natwest Reviews

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Latest Reviews

★★☆☆☆

“Nothing really works properly”

Written on: 12/07/2015 by hywel (26 reviews written)

I haven't been with many banks, in fact just 3 in 40 years, and I don't want to use this review just to critisise Nat West, First Direct are rubbish too, but I just wanted to give you a few examples of why NatWest must be run by incompetents: Nothing works as it should. This is a general moan because I know everytime I have a banking issue it takes at least 30 minutes to solve it. As someone else has said, the staff in branch and on the phone are very nice, but clueless. Check out how many… Read Full Review

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★☆☆☆☆

“Worse than terrible serice.”

Written on: 08/07/2015 by AracelyWaugh (1 review written)

Online banking - clunky, difficult to use. Phone - the people you eventually get to speak to seem nice enough, but know the square root of naff all. They are unable to talk between departments and have no idea what other sections are able to help with. The infamous 'press 1 for...' options rarely put you through to the correct department. Branch - sometimes helpful, sometimes staffed by expressionless morks, who are unable or unwilling to be useful. Financial advice - would probably suggest… Read Full Review

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★☆☆☆☆

“Total Waste of Space!! Avoid at all Cost ”

Written on: 02/07/2015 by Marcelop104 (1 review written)

I have been a natwest customer for several years and if i have ever had a complaint they were usually more than helpful, well this all changed on 30th may. i had a complaint up held and was compensated for this, i then found out that what i had agreed hadn't been carried out and was left paying bank charges, i paid the bank charges and then re activated my complaint- 17 days later, 5hrs worth of calling and after being told my complaint wasn't a priority as i was lucky enough that my account… Read Full Review

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★☆☆☆☆

“Avoing at all costs, appallingly bad service”

Written on: 26/06/2015 by SueFlo (3 reviews written)

Giving them one even one star is too generous. 3 months on and I am still trying to make changes to my mortgage. Numerous calls made to their useless telephone help lines where you are kept holding for in excess of an hour only to be cut off and when you do finally speak to someone you are then faced with completely incompetent staff giving out incorrect information. At their recommendation I was advised to have a phone appointment with a mortgage adviser. After 2 hour long phone call to so… Read Full Review

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★☆☆☆☆

“Poor online service”

Written on: 21/06/2015 by Hickey54 (1 review written)

So many times when online I see "temporary problems, please try later". Since 2007 when I joined them, regret now and consider moving elsewhere. Recently tried to set up a joint account online. Hopeless. After filling all the forms and waiting time I got an error on very end. Three times in row !!! Natwest is useless… Read Full Review

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★☆☆☆☆

“Nothing short of criminal”

Written on: 14/05/2015 by PMWaterford (4 reviews written)

I had two mortgages with my wife. One with Natwest and one with Santander. When we divorced Santander charged me about £250 to transfer it into my sole name. Natwest on the other hand wanted the best part of £10K in surveyor's fees, solicitors fees, additional interest payments, administrative fees. Avoid at all cost!!!… Read Full Review

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★★★★★

“wood green branch”

Written on: 02/05/2015

I was very happy with the service I received at the NATWEST branch in Wood Green recently and would like to especially thank for the manager of the Branch, who made me feel valued as a customer and sorted out my problem with my card accurately and professionally. She delivered an exceptional level of Customer care and changed my mind about moving my account to another Bank… Read Full Review

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★★★★★

“Best bank I've ever been with”

Written on: 19/04/2015 by Madalynt316 (1 review written)

NAtwest are the best bank I have ever been with they are the most helpful and understanding! If your debating weather to choose natwest or a different bank go natwest… Read Full Review

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★★★★★

“Great bank to be with”

Written on: 30/03/2015 by BrentHaley (1 review written)

Great bank to be with… Read Full Review

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★☆☆☆☆

“Poor Customer Service.”

Written on: 16/01/2015 by Fletcherb331 (1 review written)

I applied online to switch my current account to Natwest. After supplying them with the documentation they wanted, I got a phone call from the local branch informing me they were looking to open my account the following week. That was two months ago and I have not heard a thing from them since. I think it's safe to say my application has been denied but surely it's not asking too much of them to let me know of their decision? Their website promises to keep you informed through every step of the… Read Full Review

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★☆☆☆☆

“Good riddance to me”

Written on: 04/01/2015 by Firstreviewer (1 review written)

Customer of natwest for 35 years. My branch closed without warning 2 years ago, so I cancelled all SOs and DDs and opened another account with Lloyds, where I also had my salary paid into. After 1 year, I went into the next town to natwest to close my account. They closed it. No comment to me, so obviously glad to see me go. Not as glad as I am. Never got a penny interest on current account, service from Lloyds a revelation… Read Full Review

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★☆☆☆☆

“bad attitude”

Written on: 15/11/2014 by Dana443 (1 review written)

Whilst waiting to join natwest after doing an online application which was fairly easy i had to go in to the branch in glasgow not the student down at the uni but the main one up toward pitt st and blythswood sq. I got to the front door only to find i couldnt get in 12 very steep steps and NO disabled access. I slowly tried one by one to gain access no member of staff offerd a hand in fact the whole atmosphere in the bank was very tense. You could have cut it with a knife i reported to the desk… Read Full Review

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★☆☆☆☆

“Long Standing Customer going elsewhere after natwest...”

Written on: 10/10/2014 by RussoItalian295 (1 review written)

Well, Not much to say really, been with Natwest just over 10 years, last couple of months they have gone down hill fast! I woke up Saturday morning to find 3 Current Accounts emptied, 2 E-Savings accounts emptied and when I called telephone banking, it blocked me out and disabled my online banking! I eventually got through to the relevant department nearly 3 hours later and got an apology and everything restored including funds, however no explanation. Deeply disappointed in Natwest, They are… Read Full Review

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★☆☆☆☆

“Useless online banking utterly unhelpful”

Written on: 09/10/2014 by Childersrz195 (1 review written)

I opened an online cash ISA and an e savings account with Natwest a couple of years ago. All was fine until I actually tried to manage these accounts online and wanted to move money to my current account with a different bank. Then I discovered I needed a card reader to make the transaction. I had not been sent this necessary piece of kit when I opened the account. Their telephone banking people were not very helpful but in the end I managed to move money via telephone banking. The card reader… Read Full Review

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★★★★★

“Best Bank”

Written on: 29/08/2014 by TarynThompson4 (1 review written)

I have been a customer of Natwest for 23 years and no matter what various services over the years I have needed they have been able to accommodate me quickly and efficiently. Especially in today's environment with many IT scams etc I've never had any issues getting help and their verifying process is thorough but fast. They continue to impress me with their excellent customer service and ability to sort out any services or help I have required… Read Full Review

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★★★☆☆

“'Online' account - hardly!”

Written on: 16/08/2014 by MattieGrady345 (1 review written)

Since I have trouble getting out and about I set up an online account with NatWest. Everything went through with no problems and I was soon able to activate my new account - also online - and was all set to go. The last thing to sort out was to change my card pin to something easier to remember. Well, there is a Bank of Ireland ATM just around the corner from my home so that wouldn't be a problem. But I was wrong. The first time I tried I was told 'You have chosen an invalid account'. I… Read Full Review

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★☆☆☆☆

“waisters”

Written on: 02/08/2014 by Madilynn367 (1 review written)

Well Ive had loads of greiff with this lot...I de to use there complaint department. ..what a waist of time...so one sided you would not believe. ..seriously if you want to get ahead stay away from tbis lot… Read Full Review

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★☆☆☆☆

“Awful bank”

Written on: 24/07/2014 by TreyKelleher251 (1 review written)

fed up of being asked about my money its mine to do with what I wish on the other side the staff on the front line are always polite its the management that have a major problem… Read Full Review

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★★★☆☆

“Old Customer Departs”

Written on: 15/07/2014 by 410Hanley (1 review written)

Approaching seventy years of age and having joined Natwest when It was the Westminster Bank I have recently switched to Santander. Why? Not due to poor service I generally found the service ok and stuck to phone and branch contact. The point that prompted departure was when I received a letter saying that as I had reached sixty nine years the travel insurance provided with my Gold Card Account had been suspended. As this was the only one of the service offered of interest to me and having for… Read Full Review

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★☆☆☆☆

“Non existent customer service. Poor service, avoid!!”

Written on: 21/06/2014 by jennyh123 (1 review written)

Firstly I have had to cancel the same standing order 5 times with natwest due to the sheer stupidity of its staff. I went in brach 5 times askimg to cancel the standing order that was going from one account to the other on a monthly basis each time i was told it was done. It took the 5th time before it was actually done. Was given a date in which my monthly interest is due out, so after having a very tight I end up going on my online banking not long of the day of at midnight to transfer some… Read Full Review

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