Natwest Reviews

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Latest Reviews

★☆☆☆☆

“The bank that lost its way”

Written on: 11/02/2016 by VanSomerville (1 review written)

I am writing this more in sorrow than in anger as an ex employee, eventually manager, over 35 years service. I took early retirement in 1995 when I could see the writing on the wall, sick of being told to sell sell sell regardless of customers' needs - yes the lot - endowment mortgages, PPI, pension plans, you name it. Now I am on the receiving end of their 'helpful banking'. Last year I sold a house and they mislaid the proceeds, delaying completion of my new property and causing all sorts… Read Full Review

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★★★★★

“BEST BANK OUT THERE BY FAR”

Written on: 01/12/2015 by mxp2090 (1 review written)

I don't know what all the moaning is about? I have been with the Natwest for over 10 years and have never ever had an issue that couldn't be sorted out within one simple call to them. They are easy to talk to, open 24 hours a day and very helpful. They mess up they apologise and if you mention the word "compensation" they bend over backwards to give it to you and at amazing rates. I love them, tell everyone to bank with them and suggest that anyone having issues is not going about sorting said… Read Full Review

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★☆☆☆☆

“NatWest are Abysmal”

Written on: 22/10/2015 by 317Brown (1 review written)

I have had a personal and also a business account with NatWest for years. No more, I have had enough. They never apologise when they mess up (like, they changed my date of birth by accident and then blocked my account because they said I didn't know my own birthday!) At our branch they plainly loathed business customers. They have banned business banking between 12 - 2.00pm. They regularly complained about how much money we deposited (whilst at the same time charging us for counting it!)… Read Full Review

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★★★★★

“Given refund”

Written on: 10/10/2015 by Helen1000 (1 review written)

I want to thank Natwest Fraud Department so much for arranging my refund after a recent Fraud I was victim of. I realise it can be hard to get your money back after being victim to fraud, but I cannot praise Natwest enough. I was a pain on online chat for three days because I was in a complete state of panic, but I hadn't need worry as Natwest Fraud Department sorted this for me. Thank you cannot praise enough!… Read Full Review

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★☆☆☆☆

“N/West ruined our lives then used tricks to avoid...”

Written on: 17/09/2015 by MarkGreenwoodProperty (1 review written)

Natwest Ruined My Family's Lives. I had a buy to let property business that took years to build. Natwest registered multiple false defaults on my credit file every month for over a year despite me complaining, the defaults would be removed each time and then put back on a week or two later - each and every time. After repeatedly finding Natwest's false defaults, my mortgage provider Paragon Mortgages unlawfully cancelled my direct debits AT THEIR END and gave me 7 days to bring my payments… Read Full Review

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★☆☆☆☆

“Totally useless!!”

Written on: 12/08/2015 by Burtongi372 (1 review written)

Tried to open an account with my partner, easy online application form, we only had to take in our identification together to verify the account. Sounds simple. But they had no appointments available for us to sort the application there and then, which meant taking our identification in together on a weekend as we work in London in separate areas. The woman at the branch took our details and FORGOT to send them on. So we took them in again, to the same woman, who forgot A SECOND TIME. And now… Read Full Review

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★☆☆☆☆

“Simply conning!”

Written on: 06/08/2015

Natwest works very clever. For a simple overdraft of 4,00 they then charge you 12,00. I've had charges up to 78,- for being ONE or LESS weel late with my overdraft. I will switch bank because in the end they blame you and tell you tou used the atm in the weekend. WTH? I think they should be sanctioned because of their 'Legal Theft' as I call it. They then appologise and tell you they will send you a text message on time which you will NEVER get. Their excuse is that you shouldn't rely on thier… Read Full Review

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★★☆☆☆

“Current a/c Business a/c Personnel a/c”

Written on: 03/08/2015 by Christopherandrewparsons (1 review written)

Personnal account and in branch services I can not give them enough praise , the problems happen when it involves the out of branch services .... I have now moved my business account to a rival bank .. I should have learnt from this experience BUT decided to remortgage from Nationwide to Nat West with a 40% of property value remortgage .16 weeks to achieve a simple remortgage because of lost or misplaced documents which we personally handed in at the branch .. As mentioned at start In branch… Read Full Review

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★★☆☆☆

“Nothing really works properly”

Written on: 12/07/2015 by hywel (26 reviews written)

I haven't been with many banks, in fact just 3 in 40 years, and I don't want to use this review just to critisise Nat West, First Direct are rubbish too, but I just wanted to give you a few examples of why NatWest must be run by incompetents: Nothing works as it should. This is a general moan because I know everytime I have a banking issue it takes at least 30 minutes to solve it. As someone else has said, the staff in branch and on the phone are very nice, but clueless. Check out how many… Read Full Review

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★☆☆☆☆

“Worse than terrible serice.”

Written on: 08/07/2015 by AracelyWaugh (1 review written)

Online banking - clunky, difficult to use. Phone - the people you eventually get to speak to seem nice enough, but know the square root of naff all. They are unable to talk between departments and have no idea what other sections are able to help with. The infamous 'press 1 for...' options rarely put you through to the correct department. Branch - sometimes helpful, sometimes staffed by expressionless morks, who are unable or unwilling to be useful. Financial advice - would probably suggest… Read Full Review

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★☆☆☆☆

“Total Waste of Space!! Avoid at all Cost ”

Written on: 02/07/2015 by Marcelop104 (1 review written)

I have been a natwest customer for several years and if i have ever had a complaint they were usually more than helpful, well this all changed on 30th may. i had a complaint up held and was compensated for this, i then found out that what i had agreed hadn't been carried out and was left paying bank charges, i paid the bank charges and then re activated my complaint- 17 days later, 5hrs worth of calling and after being told my complaint wasn't a priority as i was lucky enough that my account… Read Full Review

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★☆☆☆☆

“Avoing at all costs, appallingly bad service”

Written on: 26/06/2015 by SueFlo (3 reviews written)

Giving them one even one star is too generous. 3 months on and I am still trying to make changes to my mortgage. Numerous calls made to their useless telephone help lines where you are kept holding for in excess of an hour only to be cut off and when you do finally speak to someone you are then faced with completely incompetent staff giving out incorrect information. At their recommendation I was advised to have a phone appointment with a mortgage adviser. After 2 hour long phone call to so… Read Full Review

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★☆☆☆☆

“Poor online service”

Written on: 21/06/2015 by Hickey54 (1 review written)

So many times when online I see "temporary problems, please try later". Since 2007 when I joined them, regret now and consider moving elsewhere. Recently tried to set up a joint account online. Hopeless. After filling all the forms and waiting time I got an error on very end. Three times in row !!! Natwest is useless… Read Full Review

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★☆☆☆☆

“Nothing short of criminal”

Written on: 14/05/2015 by PMWaterford (4 reviews written)

I had two mortgages with my wife. One with Natwest and one with Santander. When we divorced Santander charged me about £250 to transfer it into my sole name. Natwest on the other hand wanted the best part of £10K in surveyor's fees, solicitors fees, additional interest payments, administrative fees. Avoid at all cost!!!… Read Full Review

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★★★★★

“wood green branch”

Written on: 02/05/2015

I was very happy with the service I received at the NATWEST branch in Wood Green recently and would like to especially thank for the manager of the Branch, who made me feel valued as a customer and sorted out my problem with my card accurately and professionally. She delivered an exceptional level of Customer care and changed my mind about moving my account to another Bank… Read Full Review

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★★★★★

“Best bank I've ever been with”

Written on: 19/04/2015 by Madalynt316 (1 review written)

NAtwest are the best bank I have ever been with they are the most helpful and understanding! If your debating weather to choose natwest or a different bank go natwest… Read Full Review

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★★★★★

“Great bank to be with”

Written on: 30/03/2015 by BrentHaley (1 review written)

Great bank to be with… Read Full Review

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★☆☆☆☆

“Poor Customer Service.”

Written on: 16/01/2015 by Fletcherb331 (1 review written)

I applied online to switch my current account to Natwest. After supplying them with the documentation they wanted, I got a phone call from the local branch informing me they were looking to open my account the following week. That was two months ago and I have not heard a thing from them since. I think it's safe to say my application has been denied but surely it's not asking too much of them to let me know of their decision? Their website promises to keep you informed through every step of the… Read Full Review

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★☆☆☆☆

“Good riddance to me”

Written on: 04/01/2015 by Firstreviewer (1 review written)

Customer of natwest for 35 years. My branch closed without warning 2 years ago, so I cancelled all SOs and DDs and opened another account with Lloyds, where I also had my salary paid into. After 1 year, I went into the next town to natwest to close my account. They closed it. No comment to me, so obviously glad to see me go. Not as glad as I am. Never got a penny interest on current account, service from Lloyds a revelation… Read Full Review

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★☆☆☆☆

“bad attitude”

Written on: 15/11/2014 by Dana443 (1 review written)

Whilst waiting to join natwest after doing an online application which was fairly easy i had to go in to the branch in glasgow not the student down at the uni but the main one up toward pitt st and blythswood sq. I got to the front door only to find i couldnt get in 12 very steep steps and NO disabled access. I slowly tried one by one to gain access no member of staff offerd a hand in fact the whole atmosphere in the bank was very tense. You could have cut it with a knife i reported to the desk… Read Full Review

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