Natwest Reviews

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Latest Reviews

★☆☆☆☆

“very rudely service and smile on customer faces”

Written on: 18/04/2016 by RonanBrown (1 review written)

sikh service i ever had very rudely talking with customers and give advice that is why your come to us why didnt you try o anothere bank for your future money saving and about morgage 1 more think is they give you just advice to try anohere bank they are best of us this is reduculous shiit i felt why i am go there to nat west bank the shiit bank… Read Full Review

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★☆☆☆☆

“Very poor manged bank”

Written on: 02/04/2016 by KymaniParrish (1 review written)

I have a safety box with the bank. When I went into the bank they advised to call a number to arrange an appointment. I did as advised and went in before time. The bank had no idea I was coming in. They couldn't locate my box. It has been 8 busy years I haven't had a chance to view the box. I had a reference number and a receipt of opening this box. They said they had a number of boxes which have no identification. This did alarm me. How can you look after important matter without a proper… Read Full Review

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★☆☆☆☆

“Borrow more on mortgage ”

Written on: 31/03/2016 by Cooley81 (1 review written)

I was so disappointed with natwest as I am dreaming to have a modern kitchen I arrange an appointment to borrow more on our mortgage but unfortunately it was declined because my credit card is nearly 100% to limit. What do you expect for a new family who just got a mortgage. I was thinking of moving our mortgage to different bank now!… Read Full Review

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★☆☆☆☆

“Pathetic Bank and Customer Service”

Written on: 18/03/2016

So... I called Natwest to simply obtain the balance on my account as I don't do online banking with them. I eventually get through to a customer service agent who asks me my security questions. Generally, I am pleased that a bank will exercise security measures to ensure that no one will access your account at will but please tell me something.... HOW MANY PEOPLE REMEMBER WHAT YEAR AND MONTH THEY OPENED THEIR ACCOUNT!!! I opened my account nearly 10 years ago!!! The customer service agent was… Read Full Review

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★☆☆☆☆

“The bank that lost its way”

Written on: 11/02/2016 by VanSomerville (1 review written)

I am writing this more in sorrow than in anger as an ex employee, eventually manager, over 35 years service. I took early retirement in 1995 when I could see the writing on the wall, sick of being told to sell sell sell regardless of customers' needs - yes the lot - endowment mortgages, PPI, pension plans, you name it. Now I am on the receiving end of their 'helpful banking'. Last year I sold a house and they mislaid the proceeds, delaying completion of my new property and causing all sorts… Read Full Review

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★★★★★

“BEST BANK OUT THERE BY FAR”

Written on: 01/12/2015 by mxp2090 (1 review written)

I don't know what all the moaning is about? I have been with the Natwest for over 10 years and have never ever had an issue that couldn't be sorted out within one simple call to them. They are easy to talk to, open 24 hours a day and very helpful. They mess up they apologise and if you mention the word "compensation" they bend over backwards to give it to you and at amazing rates. I love them, tell everyone to bank with them and suggest that anyone having issues is not going about sorting said… Read Full Review

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★☆☆☆☆

“NatWest are Abysmal”

Written on: 22/10/2015 by 317Brown (1 review written)

I have had a personal and also a business account with NatWest for years. No more, I have had enough. They never apologise when they mess up (like, they changed my date of birth by accident and then blocked my account because they said I didn't know my own birthday!) At our branch they plainly loathed business customers. They have banned business banking between 12 - 2.00pm. They regularly complained about how much money we deposited (whilst at the same time charging us for counting it!)… Read Full Review

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★★★★★

“Given refund”

Written on: 10/10/2015 by Helen1000 (1 review written)

I want to thank Natwest Fraud Department so much for arranging my refund after a recent Fraud I was victim of. I realise it can be hard to get your money back after being victim to fraud, but I cannot praise Natwest enough. I was a pain on online chat for three days because I was in a complete state of panic, but I hadn't need worry as Natwest Fraud Department sorted this for me. Thank you cannot praise enough!… Read Full Review

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★☆☆☆☆

“N/West ruined our lives then used tricks to avoid...”

Written on: 17/09/2015 by MarkGreenwoodProperty (1 review written)

Natwest Ruined My Family's Lives. I had a buy to let property business that took years to build. Natwest registered multiple false defaults on my credit file every month for over a year despite me complaining, the defaults would be removed each time and then put back on a week or two later - each and every time. After repeatedly finding Natwest's false defaults, my mortgage provider Paragon Mortgages unlawfully cancelled my direct debits AT THEIR END and gave me 7 days to bring my payments… Read Full Review

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★☆☆☆☆

“Totally useless!!”

Written on: 12/08/2015 by Burtongi372 (1 review written)

Tried to open an account with my partner, easy online application form, we only had to take in our identification together to verify the account. Sounds simple. But they had no appointments available for us to sort the application there and then, which meant taking our identification in together on a weekend as we work in London in separate areas. The woman at the branch took our details and FORGOT to send them on. So we took them in again, to the same woman, who forgot A SECOND TIME. And now… Read Full Review

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★☆☆☆☆

“Simply conning!”

Written on: 06/08/2015

Natwest works very clever. For a simple overdraft of 4,00 they then charge you 12,00. I've had charges up to 78,- for being ONE or LESS weel late with my overdraft. I will switch bank because in the end they blame you and tell you tou used the atm in the weekend. WTH? I think they should be sanctioned because of their 'Legal Theft' as I call it. They then appologise and tell you they will send you a text message on time which you will NEVER get. Their excuse is that you shouldn't rely on thier… Read Full Review

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★★☆☆☆

“Current a/c Business a/c Personnel a/c”

Written on: 03/08/2015 by Christopherandrewparsons (1 review written)

Personnal account and in branch services I can not give them enough praise , the problems happen when it involves the out of branch services .... I have now moved my business account to a rival bank .. I should have learnt from this experience BUT decided to remortgage from Nationwide to Nat West with a 40% of property value remortgage .16 weeks to achieve a simple remortgage because of lost or misplaced documents which we personally handed in at the branch .. As mentioned at start In branch… Read Full Review

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★★☆☆☆

“Nothing really works properly”

Written on: 12/07/2015 by hywel (26 reviews written)

I haven't been with many banks, in fact just 3 in 40 years, and I don't want to use this review just to critisise Nat West, First Direct are rubbish too, but I just wanted to give you a few examples of why NatWest must be run by incompetents: Nothing works as it should. This is a general moan because I know everytime I have a banking issue it takes at least 30 minutes to solve it. As someone else has said, the staff in branch and on the phone are very nice, but clueless. Check out how many… Read Full Review

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★☆☆☆☆

“Worse than terrible serice.”

Written on: 08/07/2015 by AracelyWaugh (1 review written)

Online banking - clunky, difficult to use. Phone - the people you eventually get to speak to seem nice enough, but know the square root of naff all. They are unable to talk between departments and have no idea what other sections are able to help with. The infamous 'press 1 for...' options rarely put you through to the correct department. Branch - sometimes helpful, sometimes staffed by expressionless morks, who are unable or unwilling to be useful. Financial advice - would probably suggest… Read Full Review

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★☆☆☆☆

“Total Waste of Space!! Avoid at all Cost ”

Written on: 02/07/2015 by Marcelop104 (1 review written)

I have been a natwest customer for several years and if i have ever had a complaint they were usually more than helpful, well this all changed on 30th may. i had a complaint up held and was compensated for this, i then found out that what i had agreed hadn't been carried out and was left paying bank charges, i paid the bank charges and then re activated my complaint- 17 days later, 5hrs worth of calling and after being told my complaint wasn't a priority as i was lucky enough that my account… Read Full Review

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★☆☆☆☆

“Avoing at all costs, appallingly bad service”

Written on: 26/06/2015 by SueFlo (3 reviews written)

Giving them one even one star is too generous. 3 months on and I am still trying to make changes to my mortgage. Numerous calls made to their useless telephone help lines where you are kept holding for in excess of an hour only to be cut off and when you do finally speak to someone you are then faced with completely incompetent staff giving out incorrect information. At their recommendation I was advised to have a phone appointment with a mortgage adviser. After 2 hour long phone call to so… Read Full Review

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★☆☆☆☆

“Poor online service”

Written on: 21/06/2015 by Hickey54 (1 review written)

So many times when online I see "temporary problems, please try later". Since 2007 when I joined them, regret now and consider moving elsewhere. Recently tried to set up a joint account online. Hopeless. After filling all the forms and waiting time I got an error on very end. Three times in row !!! Natwest is useless… Read Full Review

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★☆☆☆☆

“Nothing short of criminal”

Written on: 14/05/2015 by PMWaterford (4 reviews written)

I had two mortgages with my wife. One with Natwest and one with Santander. When we divorced Santander charged me about £250 to transfer it into my sole name. Natwest on the other hand wanted the best part of £10K in surveyor's fees, solicitors fees, additional interest payments, administrative fees. Avoid at all cost!!!… Read Full Review

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★★★★★

“wood green branch”

Written on: 02/05/2015

I was very happy with the service I received at the NATWEST branch in Wood Green recently and would like to especially thank for the manager of the Branch, who made me feel valued as a customer and sorted out my problem with my card accurately and professionally. She delivered an exceptional level of Customer care and changed my mind about moving my account to another Bank… Read Full Review

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★★★★★

“Best bank I've ever been with”

Written on: 19/04/2015 by Madalynt316 (1 review written)

NAtwest are the best bank I have ever been with they are the most helpful and understanding! If your debating weather to choose natwest or a different bank go natwest… Read Full Review

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