Lloyds TSB Reviews

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Latest Reviews

★☆☆☆☆

“ROBBERS”

Written on: 28/07/2014 by audi18ts (1 review written)

bank charge after bank charge.lloyds sent me overdrawn they then charged me £35 then another £15 for not having an overdraft facility then the took another £5 out and refunded £5.then charged me £10 for what I don't know.i then asked for this account to be closed which they did then sent me another charge then closed my savings account aswell and charge me another £15.3 hours on the phone last week 0845 number.absolute garbage customer service this is like daylight robbery.discusted and… Read Full Review

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★☆☆☆☆

“Worst bank I have ever used”

Written on: 20/07/2014 by Adairsk481 (1 review written)

I have been with LLoyds TSB for a number of years but since I was switched to TSB I have had nothing but bad service, appalling customer service, repeated invites to 'discuss my account' however as soon as there is a problem with the account no one will help! Awful bank. Would never bank with them again, I would recommend to anyone looking to bank with TSB to look at any other bank, but if what your looking for from a bank is repeated mistakes, rude customer service helpdesk staff and a… Read Full Review

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★☆☆☆☆

“The banks that likes to say...'Nothing'”

Written on: 03/07/2014 by Jayweegie (1 review written)

14 years with Lloyds TSB - no option to stay with Lloyds and customer service is a contradiction in terms to say the least!! Can't / Won't answer any questions I have, so I'm off back to Lloyds group via Bank of Scotland, which is a pity as, up until late last year - they were great. Put money in to clear a credit card the other day and suddenly they're on the phone asking what I plan to do with the money (none of your f@&n business!!) and if they can do anything to help me? Too little, too… Read Full Review

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P5Fsm's Response to Jayweegie's Review

Written on: 29/07/2014

I agree poor service and when I want to withdraw large sums to place with other banks limited to 10k transactions 3 a day and they have cancelled advance payments. Then they have the cheek to telephone and ask do I really want to withdraw the money each day it's tiresome and a waste of my time.

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★☆☆☆☆

“worst for money transfer”

Written on: 03/07/2014 by SandraSandoval (1 review written)

transferring bigger amount of money personally from the branch didn't only cost me an extra £30 (at another bank it didn't!), but with almost a day has gone the money is still on my account (at another bank, where I went later, they could transfer straight away!) the worst service I ever encountered at a bank… Read Full Review

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★☆☆☆☆

“Fraud - blaise attitude”

Written on: 02/07/2014

I noticed a debit on my account I had not authorised and immediately rang the bank and explained the situation and that I was very concerned that it was fraud and could they deal with this. Two weeks passed and I received a letter regarding their 'investigation' saying they were actually going to pay the disputed amount as they had decided that I had made the transaction. I rang again (another hour spent) and explained repeatedly it was not my transaction and I was getting increasingly… Read Full Review

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★☆☆☆☆

“Headless Chickens”

Written on: 01/07/2014 by RainaRossiItalian (1 review written)

The simplest procedure of opening a club account is so foreign to the staff. First when you apply you get no postal, txt or email confirmation of your application. You get a success page that says take some ID to the branch. They do not specify which ID you need. When I used a driving licence photo ID with a different address to my council tax bill they refused to accept it. Yet when I used the EXACT same documents for an application for a business account they accept that and opened the… Read Full Review

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★☆☆☆☆

“Froud”

Written on: 15/06/2014

Lloyds tsb they look like froud. Coz i had acoount wid them almost 3 year and when it was time to get back some history from bank then they block my account for security reason i should say where was that people before when i open my account and between that 3 year.just simply they are froud and lier… Read Full Review

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★☆☆☆☆

“hopeless”

Written on: 13/06/2014 by Keating298 (1 review written)

telephone service hopeless no one can help branch no better at dealing with genuine complaints complaints system hopeless inefficiency hiding behind pretend security… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 11/06/2014 by Gunner369 (1 review written)

Worst customer service going. Ever since I was swapped from Llyods Tsb to Tsb everything is wrong. They never update your account which has left me not being able to use my online banking. I've asked for it to be reset 4 times over the past couple of months and they keep sending me out new details which is pointless as they still haven't updated my account. Waste of time… Read Full Review

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★☆☆☆☆

“TSB”

Written on: 08/06/2014 by EvanMills (1 review written)

Since being switched to TSB - without any consultation, my account is NEVER, NEVER up to date. I don't know what my real balance is so I have to keep all my receipts on purchases and wait for them to be itemised which can take up to four working days or longer over the weekend. My balance currently tells me I am £60 pounds better off than I actually am as I have the receipts in my hand which were from 4 days ago and have not appeared anywhere on my account - including 'pending' items. I have… Read Full Review

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★☆☆☆☆

“Lost in business thousands due to lloyd bank beware...”

Written on: 08/06/2014 by 498Arsenault (1 review written)

I have applied for business account about 2.5 month ago, receveid cheque book, welcome pack, payin book. After that applied for sage payment gate way to charge customer but account doesnot work. contacted 20 times, every time demands new thing. Thing they have demanded "avoid them" 1. Sign on blank paper and send it to us, Reason not give. Sent but they said did not receive. "Avoid them if you want to save your business" 2. Ask why account is not working, Replied doing compliance check FOR… Read Full Review

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★☆☆☆☆

“NOT GOOD”

Written on: 02/06/2014 by ROBERTJEFF6991 (1 review written)

i have been with lloyds band now for 1 one and ever since opening a bank with them i have somehow became in det due to the fact that lloyds dont help when you need it and eill not try and sort out your problems… Read Full Review

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★☆☆☆☆

“Huntingdon”

Written on: 29/05/2014

I was humiliated in front of all people that were at the bank as the lady said she didn't understand what I was saying I said that I want to return money from my overdraft that I took last month. She said she didn't understand very rudely and I know that she knew what I was saying. I'm not British but I never had any complains about my language. I have been discriminated. At the end she said she can't help me so I took my card and left. Really ruined my day and I definitely don't want to… Read Full Review

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★☆☆☆☆

“Horror bank”

Written on: 25/05/2014 by khOlson429 (1 review written)

Worst costumer service ever. Impossible to get anything done without going through at least 5 ad visors… Read Full Review

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★☆☆☆☆

“What wonderful service”

Written on: 24/05/2014

Thank you very much Lloyds for suspending my bank account for absolutely no apparent reason. I'm really pleased that I now can't use my account and have to take time out of my working day to try and gain access to my own money. I'm particularly thrilled that when ringing to resolve the issue (that isn't my fault) you have kept me on hold for 50 minutes (and still counting.) Obviously if there is a serious issue with my account then your sense of urgency towards the situation will undoubtedly… Read Full Review

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★☆☆☆☆

“Utter useless! ”

Written on: 22/05/2014 by idGibson1992 (1 review written)

Lloyds are not helpful! The advisors are nasty! Plain and simple! One reduced me to tears she was so unfriendly and unhelpful!! Goodbye lloyds, you were the worst descision I ever made… Read Full Review

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★☆☆☆☆

“Terrible online customer service - Advisors...”

Written on: 14/05/2014 by ThomasMezei (1 review written)

This bank is terrible. When calling the online helpdesk, or "Advisors" as they are known - they cannot be understood, speaking with northern or at worst deep scottish accents. I understand that there are regional differences in dialects, but to expect someone from the south of England to recognise scottish english is ridiculous. It has cost me hours of wasted time on the telephone. One "advisor" actually hung up on me. Very disappointed - After 50 years of banking with this bank I finally gave… Read Full Review

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★☆☆☆☆

“THE WORST BANK IN BRITAIN”

Written on: 07/05/2014 by discerningDan (1 review written)

I phoned TSB today with a simple question and was passed from department to department for 30 minutes until I finally was forced to hang up the phone. The staff didn't listen and answered my questions with totally unrelated answers. I will be looking for a new bank… Read Full Review

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Thomasmezei's Response to discerningDan's Review

Written on: 14/05/2014

I agree - similar problem here - actually the worst bank on the planet!

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Smonteiro79's Response to discerningDan's Review

Written on: 18/05/2014

I would fully agree. I recently applied for a bank account online. But the process I had to go through to submit documentation was horrendous to say the least. Stay away!

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★☆☆☆☆

“No help in branch - only there to sell you home insurance!”

Written on: 23/04/2014 by Mia190 (1 review written)

Being new to the UK,I went into the Biggleswade branch to find out about ISAs and to apply for a credit card. From my previous banking in Germany and South Africa, these kind of accounts could only be opened in person. The young 'financial advisor' aka 'sales consultant' repeatedly focussed on why I don't have Household insurance with them and whether I would like a quote.. Seriously -- banks are regularly on the bottom of insurance comparison sites, since this is not their primary product!… Read Full Review

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★☆☆☆☆

“Lloyds I'm leaving you”

Written on: 14/04/2014 by AllissonWest417 (1 review written)

Lloyds I am leaving you. I know we've been together for 20 years but I think I hate you. My therapist has helped me write this list of reasons why (FYI caps indicate a raised vocal register): -I ordered a bank statement from you and paid £5 for it but never received it. I had to complain on an 0845 number to get the £5 back. It took three 7-15 minute calls to finally get the refund. You charged me for the calls. -I am a freelancer and when I get money paid into my current account from… Read Full Review

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