Lloyds TSB Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“THE WORST POSSIBLE SERVICE”

Written on: 12/12/2014 by ADNAN321 (1 review written)

I am a costumer of lloyds since almost 10 years , but lately when lloyds TSB BECAME LLOYDS i HAVE EXPERIENCED THE WORST COSTUMER SERVICE EVER . i LIVE IN A TWO FLATS BUILDING AND LATELY LLOYDS STARTED SENDING CARD WITHOUT INFORMING THEIR COSTUMER. THEY SENT MY WIFE TWO CARD WHICH END UP IN THE FLAT ABOVE AND WE DISCOVERED THAT THESE CARD WERE TEMPERED WITH, SO I WENT TO WOOD GREEN BRANCH AND I ASKED THEM TO PLEASE KEEP MY CARD IN THE BRUNCH SO I PICK IT FROM THERE AND AVOID ANY ISSUES IN THE… Read Full Review

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★☆☆☆☆

“Worst customer service ever experienced”

Written on: 10/12/2014 by RichardOk (1 review written)

Have been trying for a month to get a response to an issue I have with the bank. They have ignored three letters and five emails and simply do not care at all. All I get back is the standard email promising to contact me within five days but they simply do not respond. I will be moving my accounts to another bank asap. I recommend you avoid Lloyds - I have never experienced customer service quite as bad as this!… Read Full Review

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★☆☆☆☆

“Not serious Bank.”

Written on: 06/12/2014 by Marcelo270 (1 review written)

My account was closed few days before salary. They sent me a letter dated on 1. Nov, but I received it only in 18th of Nov. My salary was on 27th Nov. I went to Lloyds bank to sort out this problem. They said that my account was closed because of wrong letter. What letter, from who - they didn't tell me. They said that I need new letter from employer to re-open bank acc. and they write me example letter what should employer write on the actual letter. My employer did all what they say, I went… Read Full Review

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★★★★★

“cloned”

Written on: 20/11/2014

Wow Lloyds I am so impressed. I realised one hour ago that my card had been cloned, in that hour my card has been blocked, fraud department have sussed who took my money and refund on its way. Thank you Lloyds… Read Full Review

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★☆☆☆☆

“Bounced my £15,000 cheque for no good reason”

Written on: 07/11/2014 by Cordelld452 (1 review written)

I received a large sum from a maturing endowment policy,paid directly into my current account. After receiving it I went into my branch (Reading) and explained that I was going to pay a cheque for £15,000 from this into a building society savings account, also in my name. I was assured there would be no problem, so I walked around to the society branch and wrote out a cheque. A few days later the society wrote to me saying that the cheque had bounced. I went to Lloyds and asked for an… Read Full Review

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Shebadudu's Comment

Written on: 11/11/2014

I have had the same experience with lloyds bank. They decided that the money wired to my account from my husband was fraud. I am in the middle of a complaint. They did not give me any explanation even after providing all the prove they asked for. The distress this has caused to the family is unmeasurable.

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★☆☆☆☆

“debit card block”

Written on: 28/10/2014 by O'Neilbw7 (1 review written)

just spent half an hour(!) on the phone with lloyds. passed 3 security checks. finally got question why i spend so much money. (who cares?) they've unblocked the card, but who will pay me for that time on the phone???… Read Full Review

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★☆☆☆☆

“never again !!!!!”

Written on: 27/10/2014 by JordanMunoz5 (1 review written)

My wife use lloyds bank for over 4 years , she work full time for the last 5years . she applied for overdraft , the bank refused ..I have been with lloyds for the last 2 years I work full time and on salary , they refused my overdraft application ..when u ask why they never answer ..they. Re really useless they know what they do so u can't complain. I have adviced all my colegues and all the new starters not to open a bank account with them , and I'm happy they didn't , I'm going to close mine… Read Full Review

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★☆☆☆☆

“Absolutely Disgusted ”

Written on: 18/10/2014 by Lovels259 (1 review written)

Been trying to open a student account with TSB. After calling them, they told me to come in at 1030 am. Went there, they then told me to come back for 3 pm. I came back a bit late, it was going on 4, but the lady then said that I couldn't be seen as the lady who I was supposed to have an appt with is getting ready to leave. Mind you the bank was supposed to be open for another hour and a half!!! The same lady, came out the back room, put on her coat and looked straight at me, didn't even… Read Full Review

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★☆☆☆☆

“They bank that blocks your complaints..”

Written on: 17/09/2014 by cjHansen391 (1 review written)

And here's hiw: You ring in with the complaint. You speak to someone who goes through it thoroughly. They don't give you a case number but say that they will transfer you. Around 1O-15 minutes after, you give up. So no complaint. Clever, isn't it? … Read Full Review

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★☆☆☆☆

“the will not listen bank”

Written on: 10/09/2014 by Braydent373 (1 review written)

Exceptionally poor customer service. They do not seem to have any idea of what they are doing. Certainly no care is shown. They do not reply to emails-ever. They completely ignore written correspondence. They will not listen to me as a customer, except to keep saying sorry when I have to phone them up to explain the problems they are cuasing in the first place.They ask what I would like as a resolution to a problem,hold an investigation, refund some charges, then add them on again the next… Read Full Review

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★☆☆☆☆

“Stranded”

Written on: 08/08/2014 by jiLewis184 (1 review written)

Left me stranded in Cyprus cut my limit without telling me and stopped my card… Read Full Review

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★☆☆☆☆

“No logic in this bank”

Written on: 05/08/2014 by SpencerMorrow1987 (1 review written)

I am so annoyed about the way they "work" so to say. Tell me the logic behind this. I am legally in the UK, I am renting a flat and I am working but I can not open a bank account with them!!! Why is that??? These stupid people in the Birmingham branch sent me to open the bank account online. I go online but when chose a passport my passport is not an EU but I have a UK residence card in my passport which they don't have as an option. Next when chose my passport not an EU they are sending to the… Read Full Review

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★☆☆☆☆

“Rubbish a waist of time and do not help you when most...”

Written on: 02/08/2014 by Azul62 (1 review written)

phoned up Lloyds internet banking to ask them to stop a payment that some one was trying to take out of my bank. after being on the phone to Lloyds for over 30 min they told me to phone the people my self and have a word with them I told the man a lloyds that i had aready sent the people who was trying to stop the money and they did not answer my email but lloyds still said that i had still got to get in touch with these people all I asked lloyds to do is to stop a payment going out of my bank… Read Full Review

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Shebadudu's Comment

Written on: 11/11/2014

Go for it mate. I am totally with you... I think we need to start a Facebook campaign on their bad service. Something's gotta give...

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★☆☆☆☆

“ROBBERS”

Written on: 28/07/2014 by audi18ts (1 review written)

bank charge after bank charge.lloyds sent me overdrawn they then charged me £35 then another £15 for not having an overdraft facility then the took another £5 out and refunded £5.then charged me £10 for what I don't know.i then asked for this account to be closed which they did then sent me another charge then closed my savings account aswell and charge me another £15.3 hours on the phone last week 0845 number.absolute garbage customer service this is like daylight robbery.discusted and… Read Full Review

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★☆☆☆☆

“Worst bank I have ever used”

Written on: 20/07/2014 by Adairsk481 (1 review written)

I have been with LLoyds TSB for a number of years but since I was switched to TSB I have had nothing but bad service, appalling customer service, repeated invites to 'discuss my account' however as soon as there is a problem with the account no one will help! Awful bank. Would never bank with them again, I would recommend to anyone looking to bank with TSB to look at any other bank, but if what your looking for from a bank is repeated mistakes, rude customer service helpdesk staff and a… Read Full Review

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★☆☆☆☆

“The banks that likes to say...'Nothing'”

Written on: 03/07/2014 by Jayweegie (1 review written)

14 years with Lloyds TSB - no option to stay with Lloyds and customer service is a contradiction in terms to say the least!! Can't / Won't answer any questions I have, so I'm off back to Lloyds group via Bank of Scotland, which is a pity as, up until late last year - they were great. Put money in to clear a credit card the other day and suddenly they're on the phone asking what I plan to do with the money (none of your f@&n business!!) and if they can do anything to help me? Too little, too… Read Full Review

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P5Fsm's Response to Jayweegie's Review

Written on: 29/07/2014

I agree poor service and when I want to withdraw large sums to place with other banks limited to 10k transactions 3 a day and they have cancelled advance payments. Then they have the cheek to telephone and ask do I really want to withdraw the money each day it's tiresome and a waste of my time.

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★☆☆☆☆

“worst for money transfer”

Written on: 03/07/2014 by SandraSandoval (1 review written)

transferring bigger amount of money personally from the branch didn't only cost me an extra £30 (at another bank it didn't!), but with almost a day has gone the money is still on my account (at another bank, where I went later, they could transfer straight away!) the worst service I ever encountered at a bank… Read Full Review

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★☆☆☆☆

“Fraud - blaise attitude”

Written on: 02/07/2014

I noticed a debit on my account I had not authorised and immediately rang the bank and explained the situation and that I was very concerned that it was fraud and could they deal with this. Two weeks passed and I received a letter regarding their 'investigation' saying they were actually going to pay the disputed amount as they had decided that I had made the transaction. I rang again (another hour spent) and explained repeatedly it was not my transaction and I was getting increasingly… Read Full Review

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★☆☆☆☆

“Headless Chickens”

Written on: 01/07/2014 by RainaRossiItalian (1 review written)

The simplest procedure of opening a club account is so foreign to the staff. First when you apply you get no postal, txt or email confirmation of your application. You get a success page that says take some ID to the branch. They do not specify which ID you need. When I used a driving licence photo ID with a different address to my council tax bill they refused to accept it. Yet when I used the EXACT same documents for an application for a business account they accept that and opened the… Read Full Review

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★☆☆☆☆

“Froud”

Written on: 15/06/2014

Lloyds tsb they look like froud. Coz i had acoount wid them almost 3 year and when it was time to get back some history from bank then they block my account for security reason i should say where was that people before when i open my account and between that 3 year.just simply they are froud and lier… Read Full Review

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