Lloyds TSB Reviews

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Latest Reviews

★☆☆☆☆

“Its far from the truth to call yourself a bank!! Disgrace”

Written on: 08/09/2017 by Ayaan229 (1 review written)

After several years with that establishment I had enough of the declining activities available! The only Business I know that can afford to cut down on existing Services. What's left surely does not entitle the name ''Bank'' You are a shame to the banking services available and far away from reality. difficult, not at all helpful..actually summary would be USELESS!! Stay away from this so called Business! Nothing but a bad experience!!… Read Full Review

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★☆☆☆☆

“Mr ali”

Written on: 23/08/2017

Very very disappointed… Read Full Review

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★☆☆☆☆

“No Customer service-We exceptional amount of calls...”

Written on: 23/06/2017 by Moriartyholmes (1 review written)

When you call Lloyds bank, they always say they have exceptional amount of calls right now, which translates into - we are lying and have no-one working for us so you will be holding forever and we probably won't answer. When you are abroad and need to talk to someone this does not work. Changing banks when I get back… Read Full Review

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★☆☆☆☆

“The worst bank on the high street!”

Written on: 13/06/2017 by vlDavis33 (1 review written)

The poorest part of the Lloyds chain. Banking has been an utter disaster. Joined through MSE web site expecting to be with them for a while. They mucked up the online banking registration and then were unable to solve simple problems and took weeks and weeks to respond. (they are allowed 8 weeks... and they take it!) They do not know what to do and even when told what the issue were, they did not know enough to sort the issues out. They have a part time complaints manager and they are third… Read Full Review

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★☆☆☆☆

“DISGRACEFUL AND APPALLING”

Written on: 19/05/2017 by Underwoodwb329 (1 review written)

If I could leave no stars, of course I would. the customer service level is below the standard that any company should be let alone a UK bank. Absolutely disgraceful and despicable and truly shocking. I have received better customer service in 3rd world countries. Their waiting is so long and telephone banking with them can be so frustrating and time consuming to simply do a 30 second transfer. They always apologise without sincerity only to give the same service again. They seem to not care… Read Full Review

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★☆☆☆☆

“Lloyds Bank Sea Road Sunderland.”

Written on: 13/05/2017 by 123dhills (21 reviews written)

I was watching BBC One Show.There was an article with Gyles Brandreth and old five-pound notes.Gyles at the end of the article said don't worry you can take your old fivers to any bank after the cut off date.I did this at Lloyds bank on 10th May 2017.After waiting in a long queue I went upto the glass and asked for new five pound notes.All I got from the woman was ''Have you got an account''I said no so she refused.How petty is that.What is the difference of having an acount or not the old… Read Full Review

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★★★★★

“great bank”

Written on: 07/04/2017 by lulu6683 (1 review written)

fast, friendly ,helpful bank. Good with dealing with your problems… Read Full Review

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★☆☆☆☆

“Akin to intestinal parasites”

Written on: 05/03/2017 by Lucylou88 (1 review written)

I've banked with Lloyds for 25 years so I'm in a position to inform people what they are getting involved with if they choose to bank with Lloyds... They were good at first but have rapidly gone down hill over the years whereby I would describe them as unethical, immoral and they have no interest in providing a service, they're just interested in getting your money and as much of it as they possibly can. I could go on but let me point out 3 of the most important points/ experiences I've had… Read Full Review

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E111's Response to Lucylou88's Review

Written on: 28/03/2017

I guarantee you HSBC (First Direct's parent) and Barclays are much much more unethical.

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Lucylou88's reply to E111's Comment

Written on: 28/03/2017

I've banked with First Direct for 7 years as my primary account after not being able to go into Lloyds for being hassled to buy policies. I've never been ripped off by FD, fraud has never happened on my account (Lloyds 4 times) and they've always been there to sort problems out. They also have the highest scores by Which? and have done for many years.

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★☆☆☆☆

“mortgage refused”

Written on: 18/02/2017 by Maher494 (1 review written)

been with this bank 40 years had mortgage and loans,went for another mortgage said I cant have because my son has put money towards the deposit bank said if I did that my son would not be able to live with me, he has lived with me for 22 years and still lives with me,i had the deposit sorted and they also accused me because I had savings in the house and they wanted me to get a solicitor to prove where I got the money from,never deal again and moving banks this is the murton branch… Read Full Review

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★☆☆☆☆

“The benchmark in dreadful service”

Written on: 17/02/2017 by Timmms (1 review written)

Lloyds bank, I’ve banked with them for many years and the service is now abysmal. No branch telephone numbers anymore, just redirects everyone into one UK call centre. Electronic demands for all sorts of info, account numbers, date of birth etc, via the phone key pad, and then say into the phone the reason your calling, all just to put you off as you get shovelled into the call centre, and then if your question is technical they then have to transfer you to the right area (often un answered… Read Full Review

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★☆☆☆☆

“Service too poor ”

Written on: 22/01/2017 by nico4923 (1 review written)

Have been with this bank for 30 years: the service is so poor now: just have to change… Read Full Review

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★☆☆☆☆

“2000 pounds charge to transfer 50000 pounds”

Written on: 30/07/2016 by Muggedbytsb (1 review written)

I transferred 5000 pounds to a bank in Asia . Then had to retrieve the funds a couple of days later . I fouund out they had charged me 2000 pounds for the 32 transfers Terrible rip off service . Never use them again . No information about the rate they give until transaction is done . No rates available on their website . I feel I was robbed of my hard earned monety . Legalized robbery… Read Full Review

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★☆☆☆☆

“Not serious Bank.”

Written on: 06/12/2014 by Marcelo270 (1 review written)

My account was closed few days before salary. They sent me a letter dated on 1. Nov, but I received it only in 18th of Nov. My salary was on 27th Nov. I went to Lloyds bank to sort out this problem. They said that my account was closed because of wrong letter. What letter, from who - they didn't tell me. They said that I need new letter from employer to re-open bank acc. and they write me example letter what should employer write on the actual letter. My employer did all what they say, I went… Read Full Review

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★★★★★

“cloned”

Written on: 20/11/2014

Wow Lloyds I am so impressed. I realised one hour ago that my card had been cloned, in that hour my card has been blocked, fraud department have sussed who took my money and refund on its way. Thank you Lloyds… Read Full Review

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★☆☆☆☆

“Bounced my £15,000 cheque for no good reason”

Written on: 07/11/2014 by Cordelld452 (1 review written)

I received a large sum from a maturing endowment policy,paid directly into my current account. After receiving it I went into my branch (Reading) and explained that I was going to pay a cheque for £15,000 from this into a building society savings account, also in my name. I was assured there would be no problem, so I walked around to the society branch and wrote out a cheque. A few days later the society wrote to me saying that the cheque had bounced. I went to Lloyds and asked for an… Read Full Review

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Shebadudu's Comment

Written on: 11/11/2014

I have had the same experience with lloyds bank. They decided that the money wired to my account from my husband was fraud. I am in the middle of a complaint. They did not give me any explanation even after providing all the prove they asked for. The distress this has caused to the family is unmeasurable.

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★☆☆☆☆

“debit card block”

Written on: 28/10/2014 by O'Neilbw7 (1 review written)

just spent half an hour(!) on the phone with lloyds. passed 3 security checks. finally got question why i spend so much money. (who cares?) they've unblocked the card, but who will pay me for that time on the phone???… Read Full Review

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★☆☆☆☆

“never again !!!!!”

Written on: 27/10/2014 by JordanMunoz5 (1 review written)

My wife use lloyds bank for over 4 years , she work full time for the last 5years . she applied for overdraft , the bank refused ..I have been with lloyds for the last 2 years I work full time and on salary , they refused my overdraft application ..when u ask why they never answer ..they. Re really useless they know what they do so u can't complain. I have adviced all my colegues and all the new starters not to open a bank account with them , and I'm happy they didn't , I'm going to close mine… Read Full Review

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★☆☆☆☆

“Absolutely Disgusted ”

Written on: 18/10/2014 by Lovels259 (1 review written)

Been trying to open a student account with TSB. After calling them, they told me to come in at 1030 am. Went there, they then told me to come back for 3 pm. I came back a bit late, it was going on 4, but the lady then said that I couldn't be seen as the lady who I was supposed to have an appt with is getting ready to leave. Mind you the bank was supposed to be open for another hour and a half!!! The same lady, came out the back room, put on her coat and looked straight at me, didn't even… Read Full Review

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★☆☆☆☆

“They bank that blocks your complaints..”

Written on: 17/09/2014 by cjHansen391 (1 review written)

And here's hiw: You ring in with the complaint. You speak to someone who goes through it thoroughly. They don't give you a case number but say that they will transfer you. Around 1O-15 minutes after, you give up. So no complaint. Clever, isn't it? … Read Full Review

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★☆☆☆☆

“the will not listen bank”

Written on: 10/09/2014 by Braydent373 (1 review written)

Exceptionally poor customer service. They do not seem to have any idea of what they are doing. Certainly no care is shown. They do not reply to emails-ever. They completely ignore written correspondence. They will not listen to me as a customer, except to keep saying sorry when I have to phone them up to explain the problems they are cuasing in the first place.They ask what I would like as a resolution to a problem,hold an investigation, refund some charges, then add them on again the next… Read Full Review

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