Lloyds TSB Reviews
Latest Reviews
★☆☆☆☆
“for the journey my a**e”
Written on: 18/05/2013
money withdrawn without my permission was reported by telephone , staff there number one "you got a question wrong cant access your account" so thanks, number two use this reference number and first question "do you have house insurance with lloyds tsb" no and after this experience would pay double than buy from these, anyway they gave us a four digit number and passed us on to the next one he said cant do anything about it , although a week earlier we asked the customer service dept not to... (read more)
★☆☆☆☆
“Out of Touch”
Written on: 16/05/2013
**Recently I popped into a small cafe in Hawarden only to discover they had no facility to take debit or credit cards. No problem there is a branch of Lloyds TSB just a couple of yards down the road. Oh dear what a mistake. Prompted by the lack of cashpoint I popped inside to utilise what I though would be normal banking facilities. 'No!!!, we do not have a cashpoint facility'. Ok, I have regular debit and credit cards and need cash! Are you one of our customers? No but I have... (read more)
★☆☆☆☆
“Completely unwilling and unable to help”
Written on: 03/05/2013
After banking with LloydsTSB for 25 years, I have now experienced the most extraordinary failure to provide any personal service whatsoever. If you can physically get to your branch, then maybe things are OK. However if you cannot get to your branch, then you are reduced to dealing with call centres, "jobs-worth" attitudes and a complete unwillingness to help. In my situation, the result is that I have lost thousands of pounds, because the bank staff could not or would not go out of their... (read more)
★☆☆☆☆
“Deteriorating year on year”
Written on: 30/04/2013
Have been with Lloyds TSB for many years, and each year the service deteriorates. Every account has to be 'renewed' every year or interest rates drop to almost nothing. Procedures for renewing accounts (especially if joint) get more complex, such that some of the staff don't understand them. Haven't got their online act together at all - still have to go in to branch for various changes/updates to online accounts. Poorly trained staff is increasingly common and a problem as their procedures... (read more)
★☆☆☆☆
“Poor online and phone banking”
Written on: 26/04/2013 by Speakthetruth7
Had numerous issues with payments and internet account being blocked. Internet was being blocked because of multiple transactions.......i have 3 accounts and a credit card? Rude staff on phone, had account blocked because staff could not read the security questions correctly! Had over 30k in accounts, now only one account left and money moved elsewhere. Last straw was international payment blocked again, went to branch, customer service manager sorted and promised to follow up.......but... (read more)
★☆☆☆☆
“not helpful”
Written on: 04/04/2013
Been banking with them for 15 yrs never been overdrawn and went to them b4 I went on maternity leave an they cldnot help me wit loan or anything. Now I am on my bum still cant help (read more)
★★★★★
“Fantastic Customer Experience ”
Written on: 25/03/2013
The advisors at the Leeds branch have been so helpful. They extended my overdraft and provided me with helpful tips that meant I was given the most competitive rates on my savings. I understand that from reading a lot of the reviews I am of the opinion that more people should move to the Leeds branch. (read more)
★☆☆☆☆
“Ex employee”
Written on: 25/03/2013
The company is so big that they just don't care about individuals. I worked in a call centre where I caught warts off the keyboards, the office was never cleaned and employees got bitten my fleas. But lets just stick to the customer side of the story. The savings rates are really bad, the added value accounts like silver etc are a rip off. If you want to speak someone you will have to either wait 5 minutes on hold or wait at least a week to see someone in branch. The service you receive is... (read more)
★☆☆☆☆
“lloyds credit card”
Written on: 20/03/2013
Unless you have a lloyds bank account you can't pay your bill online- unbelievable!!!! Ask them if you don't believe me. Also if you phone they can't take a payment from your drbit card. Brilliant! AVOID LIKE THE PLEAGUE. (read more)
★★★★☆
“Good call centre service”
Written on: 16/03/2013
Here's some background of what had happened. I visited the Lloyds TSB branch in January this year to change my address on my current and savings account. The lady who attended us was very friendly and in a happy mood...maybe because it was the weekend! Here's what she did - changed the address on both my current and savings accounts. Somehow I checked online and realised she hadn't done this correctly. Now, here's what happened last weekend. I woke up in the perfect mood to ring the bank,... (read more)
See next 10 reviews
Showing 1 - 10 of 162 Reviews
★☆☆☆☆
“LUDICRIOUS Lloyds !”
Written on: 15/03/2013
Dont go near this bank, i opened acc 11/2012 in this time i have been defrauded twice, when you call to enquire about your own funds being taken out acc without your authorisation and quiering how and why, they make sure that you feel that its your own fault and the customer service are complete arrogant imbosiles. They dont listen and are as much use as chocolate hairbrush under a dryer. Be warned this is worst bank in uk !!! Closed Acc 4/2/2013 Also have to add, money out acc... (read more)
★☆☆☆☆
“Lloyds TSB Credit Card”
Written on: 05/03/2013
Phone up lloyds to cancel my DD as i wanted to only pay alf the balance this month. Received letter confirming this, but Lloyds took the entire amount which caused me to go over drawn. Despite numerous calls i keep getting fobbed off by their staff. Avoid them like the plague - they are really unhelpfull (read more)
★☆☆☆☆
“awful,unhelpful,disgusting”
Written on: 26/02/2013 by SUZANNESMITH66
I am a single parent but i do have a decent(not huge)amount going through my account as i am a carer.This week 2 debits have been taken out of my account by companie4s i have never heard of.In Newton Mearns branch they were unable to tell me the companies yet telephone banking could!!I asked to speak to a superviser or manager to be told that the cashier had discussed it with him and unknown to me my "basic visa debit can not get upgraded as i use the ten pounds buffer,is this not part of... (read more)
★☆☆☆☆
“JUST AWFUL!!! POOR ONLINE SECURITY A company took...”
Written on: 26/02/2013
JUST AWFUL!!! POOR ONLINE SECURITY A company took money from my bank account as I saw in my online statement. I called them to take care of this matter 5 times. In total they had me waiting 20(!!)minutes and NEVER answered the phone. They put me on hold and charged me more than £10 for waiting. They never solved the problem, my money are lost and it's the second time that someone breaks into their system and take money online. I'm 5 years with them and never helped me in any matter. I... (read more)
★☆☆☆☆
“Simply awful”
Written on: 17/02/2013
Where to start? Internet banking is about as awful as it can get, money transfers take literally forever to get into your account, they are completely inflexible and wont extend your overdraft, no matter how nice you ask. Just like pretty much every other UK bank, completely awful and shoddy. Unfortunately we have no choice, and have to pick from the worst of a bad bunch. (read more)
★☆☆☆☆
“load of poo”
Written on: 15/02/2013
They say they help people. Been with this bank 7 years not helped me once. (read more)
★☆☆☆☆
“Personal detail update”
Written on: 08/02/2013 by alejandris
This was the worst experience me and my wife ever had. We got married last summer and since then they struggle to change her surname on acc. We come from abroad and marriage certificate was not in English language, but it was readable and she also had a new passport with new surname in to prove . The first attempt to update personal details was not successful as they've asked us for translated marriage certificate (that costs 40 pounds ). We went to the other branch where more friendly lady... (read more)
★☆☆☆☆
“They charged me money to close my savings accout”
Written on: 31/01/2013
I saved over 12,000 with Lloyds TSB for one year. This accrued £8.90 interest. I closed the account today, but they charged me £20 to issue a counter cheque to me! So I has actually cost me money to put my money with them. I had to wait three quarters of an hour for the cheque, because the manager was at lunch and they did not have any cheques available. (read more)
★☆☆☆☆
“Worst service ever”
Written on: 31/01/2013 by jjspencer (4 reviews written)
If you ever need anything from LLOYDS that is not fully automated you are in trouble. No call backs. Computer says No. I even got a threatening letter saying they couldnt contact me. Even though they have all my numbers. I called them back. It was just to update my details and pitch me some products. They also wanted to upgrade my business account from a small business to a medium one.. Then I asked for a feature they werent trained on.. They promised to call me back.. didnt bother..... (read more)
★☆☆☆☆
“Never believe it when they tell you money is missing”
Written on: 12/01/2013 by Pench
This is third time when I put money in the staff told me there is £20 missing, and I proved every time they are wrong,this time is most trick time,the money was counted by machine,I demanded recount, she recounted saying still missing ,I counted myself, the money was correct. And I almost accept I may made mistake. She apologised many times.but I still feel sick today. Never trust them, even machine count.always ask the money back recount yourself. Too many rats in the bank. (read more)
See next 10 reviews
Showing 11 - 20 of 162 Reviews
★☆☆☆☆
“poor poor bank”
Written on: 11/01/2013 by ralphfinch
I had a new born baby so i used my 250 over draft as we needed baby things. two days later they then accsepted a direct debit i didnt even know was there for 20 pounds then 150 pounds and then charged me so much intrestest by the time i pay the intressed more is added. spoke to them and now they refuse to help. these people would happaly put a familey on the street. also in the bank the have a sigh saying if you dont pay your morgage on time we can reposess your home. dosent seem very... (read more)
★☆☆☆☆
“Rude and incompetent”
Written on: 03/01/2013 by jjulaa (5 reviews written)
Falsely accused of not paying my monthly fee! No apology or explanation. Moving banks. (read more)
★☆☆☆☆
“Poor customer service”
Written on: 30/12/2012 by tombuzz808s
Having told the bank (in person) that I would be travelling for 2 months or so abroad, I wanted to make sure that I would be able to use my credit and debit cards. I was then told that it would be fine to use my cards as soon as I arrived to my destination. I had a lot of local currency on me so I didnt need to use any of my cards straight away for about a week or so after arriving. However when I tried to use my credit card for a large purchase I was told that there was a problem with my... (read more)
★☆☆☆☆
“POOR SERVICE”
Written on: 04/12/2012 by behappy7
I was told in Lloyds TSB Lincoln UK bank to go and open an account in some other bank!!! The assistant was very arrogant when I asked why I cannot make any payments with my card, since it had sufficient funds etc. I asked him nicely and hope he be able to help, but he has almost kicked me out of the bank!!! And yes... the other problem is that I cannot make any payments online or even in the shop! I can withdraw the money from the current account and it's about it! I CANNOT EVEN ASK WHERE... (read more)
★☆☆☆☆
★☆☆☆☆
“Worst Bank I Have Ever Used”
Written on: 27/11/2012
I have never banked with a worse company, ever. Asking them to set up my account was like asking them to move the earth, they kept cancelling cards, getting addresses wrong, and the service is incredibly bad, no matter whether it's a branch or a call centre you are dealing with. Then, trying to get the same account closed again has resulted in 4 branch visits and one phone call. How ridiculous. (read more)
★☆☆☆☆
“Bank Reference received with two months delay!”
Written on: 13/11/2012
I ordered a bank reference in order to rent a flat and it took Lloyd's 2 months to mail it to the letting agency. I went to the bank three times asking for it and they always assured me that they will post it in a few days. Completely untrustworthy. (read more)
★☆☆☆☆
“Bad customer support”
Written on: 08/11/2012
Today i went to southall branch around 2pm. The purpose of my visit was to check my new standing order which i activated through online banking is not activated. I want to know what happened and if possible i want to start it again. One customer support staff check in the system and told that he cant find any standing order from my account in there system. I told him, i done at home in my online banking, so any mistake may be happened from me. The recivers account was with another bank. The... (read more)
★☆☆☆☆
“Bad customer support”
Written on: 06/11/2012
Today i went to southall branch around 2pm. The purpose of my visit was to check my new standing order which i activated through online banking is not activated. I want to know what happened and if possible i want to start it again. One customer support staff check in the system and told that he cant find any standing order from my account in there system. I told him, i done at home in my online banking, so any mistake may be happened from me. The recivers account was with another bank. The... (read more)
★☆☆☆☆
“More about commission than custome service”
Written on: 06/11/2012
I have had to write this review having had numerous issues with not only my local branch but also their call centre. I have been with Lloyds TSB for as long as I can remember but in recent years it is becoming a farse even trying to pay money into my account. The scenario goes like this. I walk into branch fill out a deposit slip head to the counter with card cash and slip intact. The cashier then takes these including my card. Enters them into the system then hangs onto my card whilst she... (read more)
Robbo91's Comment
Written on: 27/11/2012
have you not considered going in for an appointment to actually see what Lloyds can offer you?! Rather than completely dismissing it... as they may actually be able to offer you something beneficial. And if they can't then fine. But surely its worth a try?! As most account managers actually offer products and services that suit the customers needs. So they may be able to help you!
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 162 Reviews
★☆☆☆☆
“A total shambles”
Written on: 23/10/2012
I moved my accounts from NatWest to LloydsTSB because NW paid virtually no interest on a very substantial sum of money from the sale of our house when we downsized. Even so, they insisted on charging fees when their service charge on a dormant business account pushed the account into overdraft for about £8. Then LloydsTSB made a complete shambles of the change over, cancelling the direct debits with NW before they, LloydsTSB, set them up with their own bank. This resulted in payments being... (read more)
★★★★★
“Woodley Branch Very helpful , friendly Staff”
Written on: 16/10/2012 by helpustogeton (2 reviews written)
I live near this bank ( SK6 ). My wife is Thai and also has an account. The staff have always been helpful, friendly and sorted out any issues speedily. The staff at this branch seem to enjoy working there which I believe helps. Thanks to Christine the Manager for sorting out our recent issues. We are very lucky to have this bank near to where we live. (read more)
★☆☆☆☆
“Lost cheques, No help from customer service”
Written on: 14/10/2012
I paid in 2 cheques via deposit point about 4 weeks ago, they havnt appeared in my account. I've phoned them 3 times to ask what's happened to them, and if I need to try and get replacement cheques, each time they have promised to call me back later that day. This has not happened. Very poor service. I've banked with them for about 15 years, the service is fine when you are upgrading your account or moving savings around. But when things go wrong, they don't want to know. (read more)
★★★★☆
“Good bank, I feel my money is safe.”
Written on: 20/09/2012 by GeorgeBurlyy (1 review written)
I've dealt with Lloyds tsb all my adult life, I never ever had one single problem with the bank itself or any of the people that work there. I would like to say a person thank you to 'Karen' in the Chester-le-street branch who has looked after my account for over 10 years. Thanks for the professional service. (read more)
Lloydsworstbankever's Response to GeorgeBurlyy's Review
Written on: 20/11/2012
This sounds incredible, everyone have great issues with LLoyds, exept you and helpustogeton,
very odd
Reply to this comment
★☆☆☆☆
“Waiting Time and Policies”
Written on: 19/09/2012
To begin with trying to get through to any LTSB section is a nightmare. You have to wait far too long with an abysmal 20 second loop message with dreadful music inbetween. That needs sorting out as a matter of priority! When and if you get through you will be passed from one section to another no such thing as one individual taking responsibility for your call. Then if your lucky they will deal with you. Apologies are forthcoming from staff but LTSB in general need a good look at their... (read more)
★☆☆☆☆
“Opening a Business Account after 20+ years Personal...”
Written on: 01/09/2012
My partner and I wanted to set up a limited company, that was easy, trying to open a bank account was a different matter. We decided to go with my bank as I would be doing the accounts. Anyway this began with going into a local branch at Elland and a girl on the counter said she did not know how to do this and said she would get the business manager to phone us within 48 hours. He did not phone, we phoned them and went into another branch in Brighouse the girl Debbie was trying to be very... (read more)
★☆☆☆☆
“Opening a business account”
Written on: 20/08/2012
I was referred by Bank of Scotland to LLoyds TSB to open an account as I had closed an old account and and had to open another business account. After chasing them over the phone for a few days I was eventually asked to go to the Eastbourne branch. Somebody called Joanne Wells rang me up to make an appointment. When I went there i was met by somebody who did not give her hand out nor introduce herself. She was completely unprofessional in her approach. Eventually I did not open an account... (read more)
★☆☆☆☆
“Contmept and inconsitancy towards loyal customers. ”
Written on: 12/08/2012
Total disrespect and contempt towards long standing loyal customers. They are introducing new charges in Oct to some cusotmers but not others. Total inconsistancy despite having met their previous fee waiver criteria. Their selction method is like a village fete tombola. I wouldnt let them look after a childs piggy bank. Their rates are nothing special so taking all my significant business back to a Mutual. (read more)
★☆☆☆☆
“16 yrs means nothing”
Written on: 11/08/2012 by PeedOffWithLloyds
I've had my business account with Lloyds for 16 years, now things are not good for small business at the moment and my work is coming in surges so between jobs my account can get a little low. they just bounce anything which may take me 1p into the red, they charged me £30 for going 1p over, they bounced a cheque because there were uncleared funds in my account, plenty of money to cover it but not sat there for the manditory 4 days! they charged me £70 for that one, I called up to... (read more)
★☆☆☆☆
“SLOW DEBIT CARD TRANSACTIONS TO SHOW ON ACCOUNT BALANCE”
Written on: 06/08/2012 by wittmann43 (1 review written)
Accessed online banking on sunday, informed my account was £69 overdrawn so transfered cash from one account to this account. Monday morning, accessed my account to show my funds had paid my direct debit. Later in the afternoon, gone 4pm my account shows overdrawn and the direct debit returned unpaid. Phoned lloyds to be informed that a debit card transaction had been authorised in the afternoon so pushed my account back overdrawn. I was told that even though the payment for the debit card... (read more)
See next 10 reviews
Showing 31 - 40 of 162 Reviews
★★☆☆☆
“Inaccurate on-line banking and text alerts”
Written on: 02/08/2012 by andrewcook72
Their on line banking is rarely accurate, neither are their text alerts. My local branch closes very early and opens at 10am, not exactly professional.Staff are friendly in local branch. They gradually increase you monthly charges for things like monthly direct debits. (read more)
★★★☆☆
“Lloyds TSB International management recognise shortcomings”
Written on: 01/08/2012
I wanted to purchase a bond from the above in the Isle of Man. They made a total mess of it - "we will have your account operating in 3-5 working days" No! It took them nearly a month will complete silence from their end. So I wrote to the M.D. in London detailing my feelings, and received a proper, signed letter from him by return admitting their failings. This is totally opposite to the treatment I receive from my main bank in the UK - RBS in Norwich. Letters sent to the manageress are... (read more)
★☆☆☆☆
“Con Artists”
Written on: 23/07/2012 by salvo4444
I have been with this bank for 6 years and i can safely say it has been a most unpleasant experiance. They no longer want you to call them up so they make it impossible to do over the phone banking by requesting random payments from your bank i.e. last thursday at 11 13 am you made a transaction at a petrol station, now if you cant tell them the exact amount i.e. £53.43 they will do nothing for you. They also try and stop helping with fraudulent claims i.e. if you cancell a subscription... (read more)
Lloydsworstbankever's Response to salvo4444's Review
Written on: 19/11/2012
Same for me , I put a complaint this week to the FSA and the european court of justice . This not a bank , they are as you said con artist.
Reply to this comment
★☆☆☆☆
“hate clicksafe security service”
Written on: 11/07/2012 by Hanahana
I don't know how many times that they have blocked my credit card. When i try to purchase things online they just keep blocking it. I have called them and they said they just want to protect my card from not being use by someone else, but I cannot use my own card either!! so I have no idea who can use this card?? I always have to call them to let them unblock my card. Sometime they have cancelled my old card and send me a new one and after i got it,a few weeks later they block my card again!! (read more)
★☆☆☆☆
“Thieving methods.”
Written on: 05/07/2012 by Tom2386
They rob you even if you no longer had the money. They will want you to cheat on all insurance, credit cards, loans, ... etc. (read more)
Lloydsworstbankever's Response to Tom2386's Review
Written on: 19/11/2012
same experience with me . I am still outrage those behaviours are legal
Reply to this comment
★☆☆☆☆
“Hire some people to answer your phones!!!!”
Written on: 25/06/2012
I understand your concern for someone using my acct fraduantly. I can tell you all a milloin times i travel overseas frequently. 6-9 times a month. Why cant you put a note on my acct stating that? Such a pain in the ass! Then when i call to try to get the card to be unblocked over a 20 min wait time... This call is not cheap@! Hire some people to answer the phone. I want to say a lot of things that are not very professional. I am so pd off right now! I would never recommend Lloyds tsb and i... (read more)
Lloydsworstbankever's Comment
Written on: 19/11/2012
The service is terrible, but the worse is the way they steal your money , and are completly unethical
Reply to this comment
★☆☆☆☆
“a disgrace!”
Written on: 14/06/2012
what a complete waste of time!! after 6 phone calls, getting repeatedly either left on hold to be cut off or being transfered and being cut off i am at the end of my tether!! this company should be ashamed of the way that they behave to their customers. i spent a total of 47 mins on the phone, spoke to 7 different people, including a so-called supervisor and still have not been able to resolve the problem. there is NO way that i would ever use Lloyds Bank and am going to strongly... (read more)
Guest's Comment
Written on: 18/06/2012
What a brilliant bank! Changed bank accounts recently and cannot fault the service I have had either at the local branch, on the phone, or on line. Whenever I phone up the person answering is always courteous, polite and helpful, nothing is too much trouble and never feel pressurised to rush through the call. The on line banking system is clear, concise and easy to use. The staff in my local branch always greet me with a smile making me feel welcome and not as if I have intruded on their day. Overall well done Lloyds TSB spot on top marks
Reply to this comment
★★★★☆
“At least they're not Nawtest!”
Written on: 13/06/2012
Opened a basic account with Lloyds a few months ago after Natwest effectively decided to ruin my life with their total disregard to the current financial situation and that not all of their customers are capitalist pigs. So far, so good with Lloyds. My local branch has always been helpful whenever I've had a query, the queue's are short and it doesn't take too long to be seen (unlike Natwest where you'd be stood in the queue for half an hour only for the toad-faced bint behind the counter... (read more)
★☆☆☆☆
“Why can't I just talk to my own branch?”
Written on: 28/05/2012 by Jdear (2 reviews written)
I've spoken to 5 different LloydsTSB "advisors" this week, plus two managers and I still don't have my Credit Card replacement. I've had to key in my details many, many times over and go through many, many security tests as well as retelling my own sad story every time I speak to someone new. Why can't I phone my branch manager any more? Or even one of her assistants? Then they could sort out the sorry mess that LloydsTSB have got me into without my reaching a state apoplexy. We've just... (read more)
Lloydsworstbankever's Response to Jdear's Review
Written on: 20/11/2012
Since 2005 aprox they changed all the structure and management. It use to be a great bank . They distroyed it . I do not know who were the directors who did that , but now LLOYDS is a total disgrace
Reply to this comment
★☆☆☆☆
“stressful”
Written on: 14/05/2012 by madcat (29 reviews written)
Friday i went with my son to lloyds cashpoint to draw some money for shopping it said no funds! suprised i went home no shopping and looked online as to why all my money had gone. It didnt show up but said no funds, next day i go online and someones fraudulently used all my available funds! so i phone the bank get passed on and on, they agree to look into it and refund the money if we need money go into the bank! by now the banks shut so monday comes my cars on empty as i had no money and no... (read more)
See next 10 reviews
Showing 41 - 50 of 162 Reviews
overview
MoneySupermarket
Top 5 Banks
To calculate the top 5's we take the following factors into account:
Top 5 Banks
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Nationwide
7 reviews read latest review -
2. Bank of America
14 reviews read latest review -
3. Reliance Bank
4 reviews read latest review -
4. Metro Bank
2 reviews read latest review -
5. Coutts Bank
2 reviews read latest review
Hot Stuff in
Latest Reviews in Banks
-
Tesco Bank
"Terrible customer service" Read More
-
Halifax
"Early payment loser" Read More
-
ICICI Bank
"Stolen my money" Read More
-
Royal Bank of Scotland
"Utterly useless bank." Read More
-
Bank of Scotland
"Dire." Read More
Latest items in Banks
Experience2013's Response to jjspencer's Review
Written on: 31/01/2013
I can only confirm this experience.
The bank has our money for 2 months and denied us access.
We now have in writing requested the closure of the business accounts - let's see, if it works now.