Lloyds TSB Reviews

Click here if this is your business
★☆☆☆☆
1.5 / 5
275
16% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Lloyds TSB - Ask a question now

Media Gallery for Lloyds TSB

Lloyds TSB
Lloyds TSB

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“business support”

Written on: 06/04/2016 by szAdams464 (1 review written)

We are in a sector of industry that Lloyds Bank (according to their published information) supports and has a specialist division with expert staff. having banked with them for some time we were amazed to find out that this division and its staff apparently doesn't do business in the sector that they are supposed to promote. We will have to take our business elsewhere apparently. We are fully supported by the UK Govt with all approvals and licences etc. the bank is also supported by UK Govt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“never disapoints”

Written on: 29/02/2016 by Danielle22 (2 reviews written)

iv been a customer of Lloyds for about 10 years and iv always been happy and satisfied with the customer service. they always provide a best service they can offer and when there has been an issue, they deal with it in the most helpful and professional mannor. I have recently just been into my local branch in Brighton on North street and i wanted to give a special mention to onte of the employees there, he was the most polite and helpful person that served me with such a warming smile as he… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service”

Written on: 22/02/2016 by JulioMcDonald374 (1 review written)

I been with bank 24years Lloyds banking group. Their made so many mistakes on my account then I lost my new job because of them.customer service was bad composition is ant been sorted plus online banking people I ride and their lie so much I'm switching banks had nuff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Costmer Service”

Written on: 21/12/2015

Been a costumer for the last 30 years and never had an issue. After opening a club saving account, I couldn't see how to setup a standing order to that account as there was no option on drop down menu. So decided to reach out to LLoyds helpful customer service. The first advisor was OK but couldn't help so transferred me to the internet banking section. Not only I found the second advisor unhelpful, he was also arrogant and rude. Thanks to this adviser, after 30 years being with Lloyds I am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“banking error”

Written on: 15/11/2015 by RyleeHardy (1 review written)

I have been a customer with theTSB for 23 years. I deposited 8 cheques with the TSB 1 cheque for my sons account and 7 for mine, I was given receipts which showed the funds had been deposited in the right account. A week later upon checking my account I found that NO cheques had been deposited in my account. Contacted TSB who couldn't find the transaction then when they did they removed the funds from my sons account without making contact with him. When he queried the withdrawal he was told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst customer service ever”

Written on: 25/09/2015 by aarontemple (1 review written)

i requested to speak a to a manager 7 times never got anywhere wen i eventually spoke to manager o was shouted at i tried to explain my query was not listened to i requested to speak to someone doffrent she advised she was the highest manager there i wanted to speak to doffrent manager in that department was told no i said i dodnt want to speak to any other department she then palced me on hold for 20 minutes transfered me to customer service where i had to go through everything again this is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of time”

Written on: 25/09/2015 by SkylerHenderson1974 (1 review written)

My card got taken by a hole in the wall so I went in asked for a new one and that was all fine I asked for money out of my account but I was rejected called there so called customer service and got rejected there I was told it would come in 5 working days 2 and a bit weeks later finally got it I've had no money for this period of time going and coming from work everyday was nearly impossible so finally have my card think it's all good try to finally buy stuff and card is blocked so now have to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer disservice ”

Written on: 04/08/2015 by Fabianadorea (1 review written)

I have been a client for 5 years now and his bank is an utter disappoinment, this is why I decided to open my business account wih HSBC (much easier, much better). You can never call lloyds, they leave you hanging for hours! Its impossible!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Time and money wasters”

Written on: 20/07/2015 by piob90 (2 reviews written)

They suspended my account although I have informed them that I am going to be abroad. They never replied my emails. Had to call long distance, 15 min wasn't enough to solve the problem… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fabianadorea's Response to piob90's Review

Written on: 04/08/2015

Completely agree. Time and money westerd, slow with no respect to their clients, no matter how long you have been with them. My suggestion: don't open an account with them!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Shocking”

Written on: 09/07/2015 by Jamieholland (2 reviews written)

Had a fraudulent transaction on my account of £79.00 . I called to report this and was met with processes and had to then call the company who has taken the transaction! Very unhelpful of lloyds bank, really looking at changing my account! Had the cheek to then refund me my phone call of £2 as a resolution to my complaint! I actually thought that was an insult!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They took money off me ”

Written on: 10/06/2015 by Ward326 (1 review written)

£220 pounds went missing from my bank account and the bank blamed me and my family, did not receive any compensation! They took money out of my bank! The bank did not help at all! I know I didn't take any money out as I was in a different town and had the card with me! How could I have possibly taken money out from a different town!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Can't even complain as can not get anyone to speak to...”

Written on: 19/05/2015 by BrielleMcKinnon (1 review written)

Complaint sent in 13/4/15, still no response.......spent the last two hours trying to speak to someone in Lloyds re complaint. Passed between numerous departments, given numerous no's for Lloyds, but all operating automated telephone system and cut off when giving present TSB account details!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“customer service”

Written on: 16/05/2015 by whipperley (1 review written)

On 7th May 2015 rang customer service about helping me out with a donation to buy medical equipment for HDU at Harefield Hospital as a thank you present. The reason is that Sept 2014 had to have mechanical heart valve operation as I would not be here now. Customer service did promise I would get a call within days, but the promise was broken with no reply at all. They were quite happy to be rescued with taxpayers money and the boss get multi-million pound wage packet. So bought a mobile blood… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Customer Service”

Written on: 11/05/2015 by sweetha76 (3 reviews written)

I moved a couple of years ago to the UK and as everyone I needed a bank account to sort out my finances. I decided to bank with Lloyds (don't ask me why!) and everything went well for the first TWO month in my third month there has been a fraudulent transaction on my account and my account was blocked for several weeks with still funds on the account! I decided to go with another bank and opened a new account with them and wrote to Lloyds, that I would like to close my accounts (current and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Customer Service”

Written on: 11/05/2015 by sweetha76 (3 reviews written)

I moved a couple of years ago to the UK and as everyone I needed a bank account to sort out my finances. I decided to bank with Lloyds (don't ask me why!) and everything went well for the first TWO month in my third month there has been a fraudulent transaction on my account and my account was blocked for several weeks with still funds on the account! I decided to go with another bank and opened a new account with them and wrote to Lloyds, that I would like to close my accounts (current and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubbish”

Written on: 01/05/2015 by jxMcMillan1967 (1 review written)

Load of shambles!!! make me pay after a fraudulent transaction on my account after refunding me money then saying I owe them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ rude staff”

Written on: 09/04/2015 by susaann (1 review written)

Trying to sort out paying for my phone bill and Lloyd's bank service just keep declined the payment when the money was in the account Try to. Get my bank card unblocked at customers service And the staff who was very rude No wonder why I am switching to another bank as Lloyd's has been nothing but trouble for last week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This bank allows companys to enter your account and...”

Written on: 30/03/2015 by KyleeKirkpatrick454 (1 review written)

This bank allows companys to enter your account and take money when you try to get your money back they tie you up with legal talk they work with bogus website sites making their theft possible they have no loyalty to their clients will be closing our account A.S.A.P even writing this they don't want me to use certain descriptive words to make my point … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible ”

Written on: 09/03/2015 by Rafferty232 (1 review written)

I have been with lloyds bank for around 2 years now and recently I have been experiencing money troubles which resulted in a direct debit bouncing the bank then decided to charge me 40.00 and take it all at once even after I called them and asked them to freeze the charge as it will leave me with 30.00 to feed my child they refused to help me and I have now got to struggle to make ends meet for a week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Thanks...”

Written on: 01/03/2015 by Shelby162 (1 review written)

A fine and seamless bank until I became overdrawn. Days before I was able to pay my account was deleted without warning. Which caused many problems when I was applying for my new job. The contact service is a maze of questions and transfers leading nowhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview