Lloyds TSB Reviews

Click here if this is your business
★☆☆☆☆
1.5 / 5
16.3% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Lloyds TSB - Ask a question now

Media Gallery for Lloyds TSB

Lloyds TSB
Lloyds TSB

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“This bank allows companys to enter your account and...”

Written on: 30/03/2015 by KyleeKirkpatrick454 (1 review written)

This bank allows companys to enter your account and take money when you try to get your money back they tie you up with legal talk they work with bogus website sites making their theft possible they have no loyalty to their clients will be closing our account A.S.A.P even writing this they don't want me to use certain descriptive words to make my point … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“terrible ”

Written on: 09/03/2015 by Rafferty232 (1 review written)

I have been with lloyds bank for around 2 years now and recently I have been experiencing money troubles which resulted in a direct debit bouncing the bank then decided to charge me 40.00 and take it all at once even after I called them and asked them to freeze the charge as it will leave me with 30.00 to feed my child they refused to help me and I have now got to struggle to make ends meet for a week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Thanks...”

Written on: 01/03/2015 by Shelby162 (1 review written)

A fine and seamless bank until I became overdrawn. Days before I was able to pay my account was deleted without warning. Which caused many problems when I was applying for my new job. The contact service is a maze of questions and transfers leading nowhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“stranded in Bangkok”

Written on: 24/02/2015 by JoelSlattery (1 review written)

My son has just landed in Bangkok for a few months travelling. He went into the bank before he went to see what would be the best way to organise his finances and they told him he could use his VISA debit card at ATM machines over in Thailand. Asked him what countries he is visiting and said they would put this on his file so he would be able to make withdrawals over there. Landed and has tried to make withdrawals and the ATM machine is declining the transactions. So I now have a very worried… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting service”

Written on: 10/02/2015 by joshuachandler (4 reviews written)

I've been with lloyds bank for a fee years now and regret going with them absolute joke of a bank I've had rude members of staff etc the list goes on but back to the chase I paid £179.50 to intercity telecom and I took my phone in for repair and was charged for the screen I was told by trading standards to fill in a redentant form so I rang up lloyds and told them the story and the filled me up with rubbish lloyds bank have a duty of care so I've made a complaint around the 30th complaint to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Time to Move On”

Written on: 09/02/2015 by wildfirer (1 review written)

I've been a Lloyds customer for 45 years (an achievement in itself). After the death of my dear wife in 2000 I was persuaded to invest some capital with Lloyds Private Banking. At that point LPB maintained a local office and my personal fund manager was just a phone call or email away. Home visits to discuss my portfolio were routine, enjoyable and constructive. The home visits then stopped and a number of different fund managers followed who had no real idea who I was. The local office… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Poor Service”

Written on: 20/01/2015

I have had horrendous problems trying to get help from Lloyds Bank, they closed and changed my accounts without telling me and now I cant get through security to deal with them, they keep saying its wrong. I have tried for 2 years, by phone in writing and even once in the bank, they havent answered my letters, and my complaints are not being dealt with, I cant get any access to my accounts or money. It has been awful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Security on Security and unhelpful Customer Service”

Written on: 07/01/2015 by Lane138 (1 review written)

TSB standalone Daft and inaccurate security questions required to set up an online payment. This is in addition to the card reader provided with the account. "Fail" security because of their questions and a trek to a branch is required. So the card reader is insufficient to provide security ? Customer services hopeless at resolving anything - unable to discuss previous contact. So much time was wasted in setting up the account with multiple branch visits to verify the same ID that I regret… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“THE WORST POSSIBLE SERVICE”

Written on: 12/12/2014 by ADNAN321 (1 review written)

I am a costumer of lloyds since almost 10 years , but lately when lloyds TSB BECAME LLOYDS i HAVE EXPERIENCED THE WORST COSTUMER SERVICE EVER . i LIVE IN A TWO FLATS BUILDING AND LATELY LLOYDS STARTED SENDING CARD WITHOUT INFORMING THEIR COSTUMER. THEY SENT MY WIFE TWO CARD WHICH END UP IN THE FLAT ABOVE AND WE DISCOVERED THAT THESE CARD WERE TEMPERED WITH, SO I WENT TO WOOD GREEN BRANCH AND I ASKED THEM TO PLEASE KEEP MY CARD IN THE BRUNCH SO I PICK IT FROM THERE AND AVOID ANY ISSUES IN THE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service ever experienced”

Written on: 10/12/2014 by RichardOk (1 review written)

Have been trying for a month to get a response to an issue I have with the bank. They have ignored three letters and five emails and simply do not care at all. All I get back is the standard email promising to contact me within five days but they simply do not respond. I will be moving my accounts to another bank asap. I recommend you avoid Lloyds - I have never experienced customer service quite as bad as this!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not serious Bank.”

Written on: 06/12/2014 by Marcelo270 (1 review written)

My account was closed few days before salary. They sent me a letter dated on 1. Nov, but I received it only in 18th of Nov. My salary was on 27th Nov. I went to Lloyds bank to sort out this problem. They said that my account was closed because of wrong letter. What letter, from who - they didn't tell me. They said that I need new letter from employer to re-open bank acc. and they write me example letter what should employer write on the actual letter. My employer did all what they say, I went… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“cloned”

Written on: 20/11/2014

Wow Lloyds I am so impressed. I realised one hour ago that my card had been cloned, in that hour my card has been blocked, fraud department have sussed who took my money and refund on its way. Thank you Lloyds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bounced my £15,000 cheque for no good reason”

Written on: 07/11/2014 by Cordelld452 (1 review written)

I received a large sum from a maturing endowment policy,paid directly into my current account. After receiving it I went into my branch (Reading) and explained that I was going to pay a cheque for £15,000 from this into a building society savings account, also in my name. I was assured there would be no problem, so I walked around to the society branch and wrote out a cheque. A few days later the society wrote to me saying that the cheque had bounced. I went to Lloyds and asked for an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shebadudu's Comment

Written on: 11/11/2014

I have had the same experience with lloyds bank. They decided that the money wired to my account from my husband was fraud. I am in the middle of a complaint. They did not give me any explanation even after providing all the prove they asked for. The distress this has caused to the family is unmeasurable.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“debit card block”

Written on: 28/10/2014 by O'Neilbw7 (1 review written)

just spent half an hour(!) on the phone with lloyds. passed 3 security checks. finally got question why i spend so much money. (who cares?) they've unblocked the card, but who will pay me for that time on the phone???… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“never again !!!!!”

Written on: 27/10/2014 by JordanMunoz5 (1 review written)

My wife use lloyds bank for over 4 years , she work full time for the last 5years . she applied for overdraft , the bank refused ..I have been with lloyds for the last 2 years I work full time and on salary , they refused my overdraft application ..when u ask why they never answer ..they. Re really useless they know what they do so u can't complain. I have adviced all my colegues and all the new starters not to open a bank account with them , and I'm happy they didn't , I'm going to close mine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely Disgusted ”

Written on: 18/10/2014 by Lovels259 (1 review written)

Been trying to open a student account with TSB. After calling them, they told me to come in at 1030 am. Went there, they then told me to come back for 3 pm. I came back a bit late, it was going on 4, but the lady then said that I couldn't be seen as the lady who I was supposed to have an appt with is getting ready to leave. Mind you the bank was supposed to be open for another hour and a half!!! The same lady, came out the back room, put on her coat and looked straight at me, didn't even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They bank that blocks your complaints..”

Written on: 17/09/2014 by cjHansen391 (1 review written)

And here's hiw: You ring in with the complaint. You speak to someone who goes through it thoroughly. They don't give you a case number but say that they will transfer you. Around 1O-15 minutes after, you give up. So no complaint. Clever, isn't it? … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“the will not listen bank”

Written on: 10/09/2014 by Braydent373 (1 review written)

Exceptionally poor customer service. They do not seem to have any idea of what they are doing. Certainly no care is shown. They do not reply to emails-ever. They completely ignore written correspondence. They will not listen to me as a customer, except to keep saying sorry when I have to phone them up to explain the problems they are cuasing in the first place.They ask what I would like as a resolution to a problem,hold an investigation, refund some charges, then add them on again the next… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Stranded”

Written on: 08/08/2014 by jiLewis184 (1 review written)

Left me stranded in Cyprus cut my limit without telling me and stopped my card… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No logic in this bank”

Written on: 05/08/2014 by SpencerMorrow1987 (1 review written)

I am so annoyed about the way they "work" so to say. Tell me the logic behind this. I am legally in the UK, I am renting a flat and I am working but I can not open a bank account with them!!! Why is that??? These stupid people in the Birmingham branch sent me to open the bank account online. I go online but when chose a passport my passport is not an EU but I have a UK residence card in my passport which they don't have as an option. Next when chose my passport not an EU they are sending to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview