Written on: 18/05/2011 by Noman65 (6 reviews written)
After 5 yeas with Lloyds TSB in Croydon, I decided to close my business account as well as my personal one. As a business customer, I was waiting for 4 days for "my" bank manager to call me back to sort out some small issues. I couldn't get in touch with her, Lloyds tel. operators couldn't get in touch with her and her assistant couldn't help me either. A few promises to call me back ended up with me, calling her again and again. Despite the fact that all the people I was able to talk to were… Read Full Review
Written on: 12/05/2011
We have a platinum account with TSB and pay £17 & overdraft interest, another £5.00 overdraft usage charge has just been added to this. Whenever I call I'm subjected to 'Upselling', wasting precious time and it's really irritating. Was called into branch recently to 'review overdraft' I was loathe to go in for no reason & asked if it could be done over the phone but was told it was compulsory. I was there for 1 & half hours! On my day off when I could have been using my time constructively. My… Read Full Review
Written on: 22/04/2011
My family has just immigrated to the UK and Lloyds TSB was our chosen bank to help us move all our finances to the UK. Lloyds TSB phone services and support have been excellent from day one and the move has been particularly easy.
When we joined Lloyds TSB once in the UK we set up our banking with a Lloyds advisor who was very friendly. He also advised us to move to private banking. Since then we have had a few appointments with a Lloyds Wealth Advisor who has been excellent and very… Read Full Review
Written on: 14/04/2011
THE WORST BANK!!!
making it very dificult for my partner to cancel his platinum account even though he has been told previously he can do this by their work staff.
Also we used his account one day and I had already set up to put money in his account so it goes in within 2 hours. He rang up as he received a letter two days later saying he will be charged for going overdrawn. However he spoke to a lady over the phone who assured him that he hadn't got a charge as money had gone in and to ignore… Read Full Review
Written on: 07/04/2011
My girlfriend recently went into her unplanned overdraft by £92.94. This was due bills, council tax, rent etc (i.e., not credit card mania). Letters were being delivered to an old address, and even when we went into our local branch to ask for a statement the cashier failed to raise the somewhat important issue of being charged £10 daily, possibly not her fault as I don't know what infomation they have and don't have access to. However, you would expect a call or perhaps an e-mail to let you… Read Full Review
Written on: 21/03/2011
Had a problem with current account, a guy called Maclain kilby-Scott from the Doncaster high street branch took ownership of the problem, rang me back when he said he would and fully resolved the issue in a prompt manner.
Delighted with the service… Read Full Review
Written on: 23/01/2011
We feel misled by Lloyds TSB insurance in that when it comes to claims for kitchens it regards them as a set as opposed to fixtures and fittings. Other insurers make it clear that the kitchens are regarded as fixtures but there is no clear distinction in the Lloyds TSB policy document.
We took our case to the obudsman and got our claim increased after a total refusal to replace all our worktops (one badly damaged) as they regard it as a "set" and not a fixture and fitting.
Most other… Read Full Review
Written on: 16/01/2011
Lloyds is a good bank overall. Some of the problems encountered by most of the people is due to a system change due to the merger but that's no excuse. The call centre staff are excellent even though they should be given more authority to get things done. Managers should be held accountable for the failings of their staff and training should be identified. I'm impartial… Read Full Review
Written on: 13/01/2011
I would like to outline lloyds is not a bank, if you like to be unethically treated with the most bad service, dont see you business to be of any importance the go to them. I decided to apply for a account at lloyds, for the time benefit i called there call centre where i was followed through the stages of opening a account, here the credit scoring was approved and the eligable account was appointed. I was then informed that i would need to go to a local branch which would be cranbrook road to… Read Full Review
Written on: 10/12/2010
Even if you call in advance to let them know that you are making a big transfer for an important purchase (for example a boiler when your heating has broken) yet they still decline you payment and put you through hellish cycles of telephone systems with friendly, yet entirely ineffectual staff who regularly cut you off even after you've waited in a queue for 20 minutes. I have been with them 18 years and my parents 60 years - this once was a good bank, but it is now too big with ill… Read Full Review
Written on: 07/12/2010 by Evo220 (2 reviews written)
I banked with lloyds for 8 years seemingly with no hassles - however this was during a time when my funds were relatively simple and I had no overdraft, credit cards or loans etc. to manage.
Whilst the customer service on the phone seems adequate most of the time - customer service in branch has been consistantly terrible save the very rarest of occasions.
There is seldom anyone at the information desk and near impossible to secure a consultation - even when I had booked a week in advance I… Read Full Review
Written on: 14/11/2010 by kenwoo33 (3 reviews written)
Do not use Lloyds TSB if you have any sense that is. The Financial Advisor/Manager sold my husband and I a product that encouraged us to go deep in debt and I mean deep in debt knowing full well we could not afford this particular product. As a result we are now paying for it literally every month just to keep our heads above water. We have now changed our bank account to another bank, where the service is better too. Lloyds TSB thumbs down to you and shame on you too… Read Full Review
Written on: 10/11/2010 by Whitchurch and Co (1 review written)
I've banked with Lloyds TSB for over 30 years and have an excellent local branch at Shoreham by Sea, Sussex. Would have rated 5 star across the board except for recent policy of getting all staff to finish with:
'How else can I help you today?'
I've always known the staff like friends... why suddenly are they obliged to treat me like just one of the herd with this formal closing statement? NOONE really talks like that anyway!
Its like a slap in the face just as you walk out of the bank… Read Full Review
Written on: 29/10/2010
DO NOT ENROLL WITH LLOYDS TSB GO TO A POST OFFICE INSTEAD AND OPEN AN ACCOUNT.NO WILL LOOK AFTER IN HERE.ESPECIALLY IF YOU ARE A YOUNG PERSON.DO NOT OPEN CREDIT CARDS WITH THEM AIRMILES TO BE AVOID.AWFUL CUSTOMER SERVICE.YOU TRY TO EXPLAIN THE ISSUE .THE SUPERVISOR HUNG UP ON ME TWICE.IF YOU ANY ACCOUNT WITH THEM YOUR MONEY OUT.DO NOT ENROLL WITH THEM.THEY SCREW YOUR LIFE AND YOUR CARD WITHOUT YOU EVEN KNOW UNTIL YOU PURCHASE SOMETHING AND IS BLOCK BY THEIR HANDS EVEN IF YOU ARE PAYING… Read Full Review
Written on: 17/10/2010
Most banks suffer from a fundamental inability to understand their customers expectations.
This one is no different… Read Full Review
Written on: 10/10/2010 by luisse (2 reviews written)
DO NOT UNDER ANY CIRCUMSTANCES PUT ANY TRUST INTO THIS BANK[lloyds tsb]
they lost my safe deposit box which was of intrinsic value
simply put THEY LOST THEIR DOCUMENTS WHILST I HAD MINE [but they meant nothing as the bank had not got theirs]
After 2 years of chasing for an answer i took them to small claims
and found out by default that the documents had been found but had been misfiled but they never told me and all along i was told that i was imaging i had a box in their… Read Full Review
Written on: 01/10/2010 by hunterjo2 (3 reviews written)
Vermin wouldn't do them any justice! This bank has the most ridiculous penalties for going slightly over your overdraft. I once went over my overdraft by 24p and since I was on holiday I was unable to see that it went over. When I returned I seen that they charged me £75 for going over by 24p. It took me 6 months to get it back.
My advice is stay away from these scumbags. There are better banks out there! If you do happen to get caught out do what I did by writing a request for your… Read Full Review
Written on: 22/09/2010
Lloyds TSB Business Banking sold through HALIFAX.......seriously AVOID at all cost, especially for a start up, they wont give you a debit card to pay for things with your own money for the first 6 months, i.e. fuel etc, so it can show up on one statement for use as your business, you have to apply for a cash-card, which you can only use at lloyds TSB branches, the internet service is awful to set up and use, very complicated, why is Halifax not doing their own Business banking? they should… Read Full Review
Written on: 11/09/2010
Please avoid Lloyds TSB advance. They make it very difficult to pay if you dont already hold a Lloyds current account. You have to physically go to lloyds bank and give them cash. If you pay via online banking, they claim not to have received it. You have to wait 30-60 minutes before you get in touch with their customer service. You get charged unnecessary interest because you cannot pay them, and if you have minimum payment setup, they will end up having more money in the end as they claim not… Read Full Review