Lloyds TSB Reviews

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Latest Reviews

★☆☆☆☆

“Customer disservice ”

Written on: 04/08/2015 by Fabianadorea (1 review written)

I have been a client for 5 years now and his bank is an utter disappoinment, this is why I decided to open my business account wih HSBC (much easier, much better). You can never call lloyds, they leave you hanging for hours! Its impossible!… Read Full Review

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★☆☆☆☆

“Time and money wasters”

Written on: 20/07/2015 by piob90 (1 review written)

They suspended my account although I have informed them that I am going to be abroad. They never replied my emails. Had to call long distance, 15 min wasn't enough to solve the problem… Read Full Review

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Fabianadorea's Response to piob90's Review

Written on: 04/08/2015

Completely agree. Time and money westerd, slow with no respect to their clients, no matter how long you have been with them. My suggestion: don't open an account with them!

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★☆☆☆☆

“Shocking”

Written on: 09/07/2015 by Jamieholland (2 reviews written)

Had a fraudulent transaction on my account of £79.00 . I called to report this and was met with processes and had to then call the company who has taken the transaction! Very unhelpful of lloyds bank, really looking at changing my account! Had the cheek to then refund me my phone call of £2 as a resolution to my complaint! I actually thought that was an insult!… Read Full Review

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★☆☆☆☆

“They took money off me ”

Written on: 10/06/2015 by Ward326 (1 review written)

£220 pounds went missing from my bank account and the bank blamed me and my family, did not receive any compensation! They took money out of my bank! The bank did not help at all! I know I didn't take any money out as I was in a different town and had the card with me! How could I have possibly taken money out from a different town!… Read Full Review

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★☆☆☆☆

“Can't even complain as can not get anyone to speak to...”

Written on: 19/05/2015 by BrielleMcKinnon (1 review written)

Complaint sent in 13/4/15, still no response.......spent the last two hours trying to speak to someone in Lloyds re complaint. Passed between numerous departments, given numerous no's for Lloyds, but all operating automated telephone system and cut off when giving present TSB account details!!… Read Full Review

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★★★☆☆

“customer service”

Written on: 16/05/2015 by whipperley (1 review written)

On 7th May 2015 rang customer service about helping me out with a donation to buy medical equipment for HDU at Harefield Hospital as a thank you present. The reason is that Sept 2014 had to have mechanical heart valve operation as I would not be here now. Customer service did promise I would get a call within days, but the promise was broken with no reply at all. They were quite happy to be rescued with taxpayers money and the boss get multi-million pound wage packet. So bought a mobile blood… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 11/05/2015 by sweetha76 (3 reviews written)

I moved a couple of years ago to the UK and as everyone I needed a bank account to sort out my finances. I decided to bank with Lloyds (don't ask me why!) and everything went well for the first TWO month in my third month there has been a fraudulent transaction on my account and my account was blocked for several weeks with still funds on the account! I decided to go with another bank and opened a new account with them and wrote to Lloyds, that I would like to close my accounts (current and… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 11/05/2015 by sweetha76 (3 reviews written)

I moved a couple of years ago to the UK and as everyone I needed a bank account to sort out my finances. I decided to bank with Lloyds (don't ask me why!) and everything went well for the first TWO month in my third month there has been a fraudulent transaction on my account and my account was blocked for several weeks with still funds on the account! I decided to go with another bank and opened a new account with them and wrote to Lloyds, that I would like to close my accounts (current and… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 01/05/2015 by jxMcMillan1967 (1 review written)

Load of shambles!!! make me pay after a fraudulent transaction on my account after refunding me money then saying I owe them!… Read Full Review

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★☆☆☆☆

“ rude staff”

Written on: 09/04/2015 by susaann (1 review written)

Trying to sort out paying for my phone bill and Lloyd's bank service just keep declined the payment when the money was in the account Try to. Get my bank card unblocked at customers service And the staff who was very rude No wonder why I am switching to another bank as Lloyd's has been nothing but trouble for last week… Read Full Review

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★☆☆☆☆

“This bank allows companys to enter your account and...”

Written on: 30/03/2015 by KyleeKirkpatrick454 (1 review written)

This bank allows companys to enter your account and take money when you try to get your money back they tie you up with legal talk they work with bogus website sites making their theft possible they have no loyalty to their clients will be closing our account A.S.A.P even writing this they don't want me to use certain descriptive words to make my point … Read Full Review

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★☆☆☆☆

“terrible ”

Written on: 09/03/2015 by Rafferty232 (1 review written)

I have been with lloyds bank for around 2 years now and recently I have been experiencing money troubles which resulted in a direct debit bouncing the bank then decided to charge me 40.00 and take it all at once even after I called them and asked them to freeze the charge as it will leave me with 30.00 to feed my child they refused to help me and I have now got to struggle to make ends meet for a week… Read Full Review

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★★☆☆☆

“Thanks...”

Written on: 01/03/2015 by Shelby162 (1 review written)

A fine and seamless bank until I became overdrawn. Days before I was able to pay my account was deleted without warning. Which caused many problems when I was applying for my new job. The contact service is a maze of questions and transfers leading nowhere… Read Full Review

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★☆☆☆☆

“stranded in Bangkok”

Written on: 24/02/2015 by JoelSlattery (1 review written)

My son has just landed in Bangkok for a few months travelling. He went into the bank before he went to see what would be the best way to organise his finances and they told him he could use his VISA debit card at ATM machines over in Thailand. Asked him what countries he is visiting and said they would put this on his file so he would be able to make withdrawals over there. Landed and has tried to make withdrawals and the ATM machine is declining the transactions. So I now have a very worried… Read Full Review

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★☆☆☆☆

“disgusting service”

Written on: 10/02/2015 by joshuachandler (4 reviews written)

I've been with lloyds bank for a fee years now and regret going with them absolute joke of a bank I've had rude members of staff etc the list goes on but back to the chase I paid £179.50 to intercity telecom and I took my phone in for repair and was charged for the screen I was told by trading standards to fill in a redentant form so I rang up lloyds and told them the story and the filled me up with rubbish lloyds bank have a duty of care so I've made a complaint around the 30th complaint to… Read Full Review

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★☆☆☆☆

“Time to Move On”

Written on: 09/02/2015 by wildfirer (1 review written)

I've been a Lloyds customer for 45 years (an achievement in itself). After the death of my dear wife in 2000 I was persuaded to invest some capital with Lloyds Private Banking. At that point LPB maintained a local office and my personal fund manager was just a phone call or email away. Home visits to discuss my portfolio were routine, enjoyable and constructive. The home visits then stopped and a number of different fund managers followed who had no real idea who I was. The local office… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 20/01/2015

I have had horrendous problems trying to get help from Lloyds Bank, they closed and changed my accounts without telling me and now I cant get through security to deal with them, they keep saying its wrong. I have tried for 2 years, by phone in writing and even once in the bank, they havent answered my letters, and my complaints are not being dealt with, I cant get any access to my accounts or money. It has been awful… Read Full Review

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★☆☆☆☆

“Security on Security and unhelpful Customer Service”

Written on: 07/01/2015 by Lane138 (1 review written)

TSB standalone Daft and inaccurate security questions required to set up an online payment. This is in addition to the card reader provided with the account. "Fail" security because of their questions and a trek to a branch is required. So the card reader is insufficient to provide security ? Customer services hopeless at resolving anything - unable to discuss previous contact. So much time was wasted in setting up the account with multiple branch visits to verify the same ID that I regret… Read Full Review

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★☆☆☆☆

“THE WORST POSSIBLE SERVICE”

Written on: 12/12/2014 by ADNAN321 (1 review written)

I am a costumer of lloyds since almost 10 years , but lately when lloyds TSB BECAME LLOYDS i HAVE EXPERIENCED THE WORST COSTUMER SERVICE EVER . i LIVE IN A TWO FLATS BUILDING AND LATELY LLOYDS STARTED SENDING CARD WITHOUT INFORMING THEIR COSTUMER. THEY SENT MY WIFE TWO CARD WHICH END UP IN THE FLAT ABOVE AND WE DISCOVERED THAT THESE CARD WERE TEMPERED WITH, SO I WENT TO WOOD GREEN BRANCH AND I ASKED THEM TO PLEASE KEEP MY CARD IN THE BRUNCH SO I PICK IT FROM THERE AND AVOID ANY ISSUES IN THE… Read Full Review

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★☆☆☆☆

“Worst customer service ever experienced”

Written on: 10/12/2014 by RichardOk (1 review written)

Have been trying for a month to get a response to an issue I have with the bank. They have ignored three letters and five emails and simply do not care at all. All I get back is the standard email promising to contact me within five days but they simply do not respond. I will be moving my accounts to another bank asap. I recommend you avoid Lloyds - I have never experienced customer service quite as bad as this!… Read Full Review

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