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Written on: 13/08/2014
I took out a one year fixed rate bond which matured on 04.08.14. I returned a completed form instructing Britannia to close the account and forward the funds to my First Direct current account. This form clearly stated that funds would be forwarded within one working day of receiving instructions and my completed form arrived at Britannia on 08.08.14. After two working days had passed my funds had not been forwarded so I rang Britannia and was told that the funds would not arrive for another… Read Full Review
Written on: 31/07/2014 by Virginreviewer (1 review written)
I applied for a savings product, completing and posting the required paperwork together with the requested ID. Everything was checked and stamped by a local branch. Two weeks passed with no contact of any kind from the Britannia. I telephoned them for information, "We have returned your application together with your cheque sir", said the customer service, "because we require ID". What nonsense! Everything had been qualified by the branch which they then admitted was true. I cancelled my… Read Full Review
Written on: 07/03/2014 by 172Sutton (1 review written)
My husband and I had a similar experience.We popped into our local branch with the intention of moving our money from an existing Britannia ISA paying a miserable interest rate to one paying a bit more. There were counter assistants doing nothing yet we were told we had to make an appointment and come back another day because "there were things that by law had to be read out to us" before we could open a new account and the 'financial advisor' who could do that was apparently not available that… Read Full Review
Written on: 03/06/2013
god,i dont know why i wanted my wages put in this account but halifax swallowed my debit card so i had no choice.2 times i rang to check my balance twice told no wages in on pay day went down to the place to see what was happening,still no joy.fuming by now as got no money for weekend and to pay my bills.rang sat morning,you guessed,no money in sir,sorry try on monday.good job i have a generous wife who paid for my car h.p.payment due that day.i see the co op are gradually taking over… Read Full Review
Written on: 27/04/2013
Expensive fixed rate mortgages may be sold making you believe it comes fixed rates charges. The reality is Britannia make up new charging rates once you are tied in to the deal… Read Full Review
Written on: 11/04/2013
I have an ISA with Britannia. When set up got lost between Smile Bank and Britannia but eventually sorted out and I was told I was compensated, I cannot check as interest added at year end. This year I was offered option of rolling over to the 2.3% 1 year product, I went into West Bromwich branch in March and was told should come back after April 5th. I rang yesterday saying I wanted to come in and rollover ISA but take out £5000. I was told to come in today. At branch only myself and 1… Read Full Review
Written on: 26/03/2013
I have a 5-year fixed Britannia portable mortgage that I wanted to move to another property. I was not borrowing any more money, nor was I changing the length of the term. Britannia have refused to port my mortgage due to the fact that the property I'm purchasing is in a 14-floor block of flats, which are less than 10 years old. It seems that one of the mortgage conditions that Britannia don't tell you about is that they will not mortgage any property that has more than 10 floors. As far… Read Full Review
Written on: 23/02/2013 by miles957 (1 review written)
My parents visited the Blackpool branch yesterday to buy an investment product and were refused service on the grounds that they did not have an appointment. The place was virtually empty at the time and did not get busier in the half hour that my mother waited there for my father to fetch their car. My parents are in their early 80s, are nobody's fools, and were putting money into the building society, yet were turned way. The website says "pop into your local branch". Even if there was an… Read Full Review
Written on: 30/07/2008 by piriepirie (9 reviews written)
In general, the Britannia Building Society has a good mutual ethic - but this is shared by all other building societies, so it is not in a class of its own in this regard. It does however provide a membership bonus scheme - which pays out every year after a qualifying period - and is dependant on how high your account balance is and how many accounts you hold.
The customer service is exceptional, I have never suffered a problem with it and would recommed them on this point alone - however, they… Read Full Review
Written on: 19/02/2008 by blemtroot (17 reviews written)
The Britannia Building Society offer simple, old-fashioned service in the main, with accessible branches and enough choice of products. They are a cautious lender, which can be good or bad depending on your circumstances, but at least they are unlikely to go bust!
Their in-house financial advisor's, however, seem to be completely unskilled/hopelessly naive at best or just picking products that give them the best commission at worst. Most of the investments I have made with them have either… Read Full Review
Written on: 21/01/2008 by davyboy11 (1 review written)
Absolutely useless firm. Start to finish of our mortgage application was poor with Britannia Building Society.
Firstly, failed to instruct their surveyor to check the property against their own lending criteria and then the same surveyor failed to notice subsidence. Refused any responsibility… Read Full Review
Written on: 04/03/2005 by pinknsparkly (2 reviews written)
I operated my Britannia Building Society savings account by post and never had any problems paying in cheques. However, when I wanted to close my childs savings accounts (to release the money for uni!), they decided that I either had to pay £20 to get the money paid into my current account or get my money sent to me as a cheque. I also had a savings account with another building society who responded to my letters much faster and were quite willing to pay my money straight into my current… Read Full Review
Written on: 23/07/2004 by Unhappy1948 (1 review written)
My partner and I both have Britannia Building Society joint savings accounts with each other, each as the 2nd name on the other's account (emergency access to funds). For the first time ever they paid my loyalty bonus into my partners account and my partner's bonus into mine. It has taken five and a half months and the intervention of the Financial Ombudsman to rectify the situation. They told the ombudsman we had never complained although they have a log of all the calls I made and their… Read Full Review
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