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| Customer Service | 4.7/10   |
|---|---|
| Telephone Banking | 1.3/10 |
| Internet Banking | 0.3/10 |
| Local Branch | 4.3/10 |
| Cash Point Facility | 1.7/10 |
| Overall rating | 3.6/10 |
Full review by
piriepirie
on 30th Jul 2008
User Rating : 6
Respect :
0
Good Points: Good Customer Service Membership Bonus Scheme
Bad Points: Interest Rates lower than many other Building Societies and Financial Institutions in general. Lack of significant branch presence in smaller non-city areas.
General comments: In general, the Britannia Building Society has a good mutual ethic - but this is shared by all other building societies, so it is not in a class of its own in this regard. It does however provide a membership bonus scheme - which pays out every year after a qualifying period - and is dependant on how high your account balance is and how many accounts you hold.
The customer service is exceptional, I have never suffered a problem with it and would recommed them on this point alone - however, they could do with a greater branch presence on the high street.
piriepirie's review and ratings | 132 words
Review by
blemtroot
on 19th Feb 2008
User Rating : 5
Respect :
0
The Britannia Building Society offer simple, old-fashioned service in the main, with accessible branches and enough choice of products. They are a cautious lender, which can be good or bad depending on your circumstances, but at least they are unlikely to go bust!
Their in-house financial advisor's, however, seem to be completely unskilled/hopelessly naive at best or just picking products that give them the best commission at worst. Most of the investments I have made with them have either lost ...
blemtroot's full review | 191 words
Review by
davyboy11
on 21st Jan 2008
User Rating : 0
Respect :
0
Absolutely useless firm. Start to finish of our mortgage application was poor with Britannia Building Society.
Firstly, failed to instruct their surveyor to check the property against their own lending criteria and then the same surveyor failed to notice subsidence. Refused any responsibility.
davyboy11's full review | 44 words
Review by
pinknsparkly
on 4th Mar 2005
User Rating : 6
Respect :
0
I operated my Britannia Building Society savings account by post and never had any problems paying in cheques. However, when I wanted to close my childs savings accounts (to release the money for uni!), they decided that I either had to pay £20 to get the money paid into my current account or get my money sent to me as a cheque. I also had a savings account with another building society who responded to my letters much faster and were quite willing to pay my money straight into my current ...
pinknsparkly's full review | 117 words
Review by
Unhappy1948
on 23rd Jul 2004
User Rating : 1
Respect :
0
My partner and I both have Britannia Building Society joint savings accounts with each other, each as the 2nd name on the other's account (emergency access to funds). For the first time ever they paid my loyalty bonus into my partners account and my partner's bonus into mine. It has taken five and a half months and the intervention of the Financial Ombudsman to rectify the situation. They told the ombudsman we had never complained although they have a log of all the calls I made and their conten ...
Unhappy1948's full review | 150 words
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