Britannia Building Society Reviews

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★☆☆☆☆
1.4 / 5
From 9 reviews
33.3% of users recommend this

  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

Latest Reviews

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“Mortgage terms and conditions on fixed rate deals”

Written on: 27/04/2013

Expensive fixed rate mortgages may be sold making you believe it comes fixed rates charges. The reality is Britannia make up new charging rates once you are tied in to the deal. (read more)

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“Poor service”

Written on: 11/04/2013

I have an ISA with Britannia. When set up got lost between Smile Bank and Britannia but eventually sorted out and I was told I was compensated, I cannot check as interest added at year end. This year I was offered option of rolling over to the 2.3% 1 year product, I went into West Bromwich branch in March and was told should come back after April 5th. I rang yesterday saying I wanted to come in and rollover ISA but take out £5000. I was told to come in today. At branch only myself and 1... (read more)

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“Not a Portable Mortgage”

Written on: 26/03/2013

I have a 5-year fixed Britannia portable mortgage that I wanted to move to another property. I was not borrowing any more money, nor was I changing the length of the term. Britannia have refused to port my mortgage due to the fact that the property I'm purchasing is in a 14-floor block of flats, which are less than 10 years old. It seems that one of the mortgage conditions that Britannia don't tell you about is that they will not mortgage any property that has more than 10 floors. As... (read more)

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“Service refused”

Written on: 23/02/2013 by miles957

My parents visited the Blackpool branch yesterday to buy an investment product and were refused service on the grounds that they did not have an appointment. The place was virtually empty at the time and did not get busier in the half hour that my mother waited there for my father to fetch their car. My parents are in their early 80s, are nobody's fools, and were putting money into the building society, yet were turned way. The website says "pop into your local branch". Even if there was an... (read more)

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“In general, the Britannia Building Society has a good...”

Written on: 30/07/2008 by piriepirie (9 reviews written)

In general, the Britannia Building Society has a good mutual ethic - but this is shared by all other building societies, so it is not in a class of its own in this regard. It does however provide a membership bonus scheme - which pays out every year after a qualifying period - and is dependant on how high your account balance is and how many accounts you hold.
The customer service is exceptional, I have never suffered a problem with it and would recommed them on this point alone - however,... (read more)

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“The Britannia Building Society offer simple,...”

Written on: 19/02/2008 by blemtroot (17 reviews written)

The Britannia Building Society offer simple, old-fashioned service in the main, with accessible branches and enough choice of products. They are a cautious lender, which can be good or bad depending on your circumstances, but at least they are unlikely to go bust!

Their in-house financial advisor's, however, seem to be completely unskilled/hopelessly naive at best or just picking products that give them the best commission at worst. Most of the investments I have made with them have either... (read more)

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“Absolutely useless firm. Start to finish of our...”

Written on: 21/01/2008 by davyboy11

Absolutely useless firm. Start to finish of our mortgage application was poor with Britannia Building Society.

Firstly, failed to instruct their surveyor to check the property against their own lending criteria and then the same surveyor failed to notice subsidence. Refused any responsibility. (read more)

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“I operated my Britannia Building Society savings...”

Written on: 04/03/2005 by pinknsparkly (2 reviews written)

I operated my Britannia Building Society savings account by post and never had any problems paying in cheques. However, when I wanted to close my childs savings accounts (to release the money for uni!), they decided that I either had to pay £20 to get the money paid into my current account or get my money sent to me as a cheque. I also had a savings account with another building society who responded to my letters much faster and were quite willing to pay my money straight into my current... (read more)

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“My partner and I both have Britannia Building Society...”

Written on: 23/07/2004 by Unhappy1948

My partner and I both have Britannia Building Society joint savings accounts with each other, each as the 2nd name on the other's account (emergency access to funds). For the first time ever they paid my loyalty bonus into my partners account and my partner's bonus into mine. It has taken five and a half months and the intervention of the Financial Ombudsman to rectify the situation. They told the ombudsman we had never complained although they have a log of all the calls I made and their... (read more)

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