Yorkshire Bank Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Disgusting customer service and misleading information”

Written on: 03/06/2015 by Griffin-Altsc478 (1 review written)

Absolutely appalling the way i have been treated by customer services. Firstly they gave me misleading information about their promotions saying i have met the qualifying criteria then afterwards when the promotion has ended they are saying i haven't! What a load of hassle and I am out of pocket!!… Read Full Review

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★☆☆☆☆

“the worst bank I have ever dealt with ”

Written on: 04/05/2015 by GiulianaMcKenzie (1 review written)

I first applied for the business account in the middle of february this year. It is now 2nd May and I still don't have an account. I have been promised that it is being processed and that there is nothing wrong with the application or paperwork. I have phoned about 30 times and I have no idea why it is taking so long to sort this out. I have reached the end of my tether and I am taking my business elsewhere… Read Full Review

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★☆☆☆☆

“Do not get a mortgage with yorkshire bank!!!!!!!!!!!!”

Written on: 05/03/2015 by PiperKenney (1 review written)

Nothing but trouble since setting up the mortgage. Was told we could over pay per month and withdraw the money at anytime however not the case!! As it took months for them to realise the £1000 we acumulated. Numerous letters stating were in arrears when we over pay per month so again clearly not the case!!!!! decided to add interest per month to my mortgage payments despite the fact it's a fixed rate and I still have another 18 months left of this. Poor customer service. Admitted all these… Read Full Review

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★☆☆☆☆

“Wretched Customer Service from Yorkshire Bank”

Written on: 15/02/2015 by YorkshireExile (1 review written)

My experience over the past year, as a customer of 25 years' standing with Yorkshire Bank - not that that counts for ANYTHING - has been simply wretched. Some highlights: * Having to wait 6 weeks for a replacement cashpoint card * A farcical loan interview which began 20 minutes late,and in which the Supervisor left halfway through in order to attend to a faulty bell on the reception desk * Contacting the Telephone Banking Centre in Kilmarnock on SEVERAL occasions in the early hours of the… Read Full Review

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★☆☆☆☆

“waste of space”

Written on: 06/02/2015 by paulmaca (2 reviews written)

been with this bank for 10 years took out a loan from them at a high apr rate 8000 loan repayment 13000, was told in the bank the once I have been paying for about a year I could go back and renew and get a lower apr, when I went back in they told me that they don't do that and wouldn't talk about unprofessional, so I pay my loan off never missed a payment of 230 a month for 5 years I applied for another loan at a standard apr knocked back talk about knock people down… Read Full Review

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★☆☆☆☆

“Absolutely Dire”

Written on: 09/01/2015 by jgrumpy (2 reviews written)

Been trying to open and account with YB since end Nov 2014. They are unable to get anything right. They've got my name wrong, issued debit card in the wrong name, failed to transfer my previous account within the 7 days allowed, can't seem to get them to respond to complaints, when I phone up they cut me off or leave me on hold for ages. I've had to put money into the account to meet the T&Cs but now I have no means of getting it out. A complete nightmare… Read Full Review

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★☆☆☆☆

“Bloody Useless”

Written on: 05/01/2015

I have had a business account with these idiots for over 12 months now. It took them 3 forms and 2 months to set up online banking for me as they kept loosing the paperwork. I have just moved address and rang them up to advise them the new address, which went smoothly, until i realizsed i had made a mistake so i rang them back, only to be told you cannot change your address over the phone or in bank a letter must be sent but you changed it before over the phone. No we didn't came the reply -… Read Full Review

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★☆☆☆☆

“Can't believe the incompetence of Yorkshire Bank”

Written on: 24/12/2014 by MylesSweeney (1 review written)

Let's start with the fact that I couldn't open the YB account I wanted online and had to go through a tortuous phone procedure. I then had to wait for ages for paperwork to arrive, which I returned the same day. Then when I inquired what was taking so long after this, I was told that they couldn't find some of it and then they did. The process of registering for intent banking turned out be even worse. I registered to be sent out the necessary activation code, which hadn't arrived 7 days… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 13/12/2014 by wjMcKenna445 (1 review written)

Never open so makes it difficult to put deposit in if your at work, frozen my account for no reason despite having over £300 in, only direct debits have been taken out meaning I can't draw any money out or use card payment for Christmas presents, food and travel plus getting charged an unknown £8 a month which statements never show what it's for, useless, switching in new year… Read Full Review

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★★☆☆☆

“LBank not very honest”

Written on: 26/11/2014 by JamesWinchmoreHill (1 review written)

My wife and I both had five year term deposit accounts with Yorkshire Bank. Just prior to maturity they wrote with options for closure and transfer of funds - nearly £50,000. We opted for the funds to be transferred to our bank accounts. Yorkshire claimed that the electronic transfer failed on both transactions. They could not explain why. We double checked and they they were given the correct account details. When I complained they were totally unhelpful. Two cheques did eventually arrive in… Read Full Review

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★★★★☆

“Online incompetence saved by in-branch goodwill”

Written on: 21/11/2014

Applied online for a cash ISA. Refused as my "identity couldn't be verified". Strange as I supplied more than I was asked to. Letter told me to go to my nearest branch where they "would be happy to help". Initially they said I would have to make an appointment, even though I arrived armed with passport and driving license. I work Monday to Friday so this wouldn't work - no Saturday opening unless I go to Widnes. Then the manager overheard of my plight and sat down with me to sort things out… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 06/11/2014 by Rooneybm47 (1 review written)

Literally, i have been with Yorkshire bank for about five years now and i never had any problems until now. i had to pay a large sum of rent yesterday and i had to ring twenty million different numbers for them to allow me to make a transfer of just £1000, apparently you need a security code, which can only be sent out by post, and you can only transfer money over internet banking £300 at a time, with a daily limit of £1000, absolutely terrible, all the staff tell you different things. i… Read Full Review

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★★☆☆☆

“Putting in money”

Written on: 26/08/2014 by RS31 (1 review written)

I went to Ellesmere Port bank to put some money into my bank, this was a sum of roughly £5000, this was because I had sold my car and saved up my wages, the women was very rude and quiet frankly felt as if I was being interrogated, I have banked with them for more than 5 years and have a large wage salary going into my bank each month anyway, felt her customer service was terrible, a mixture of jealousy and arrogance, I will now be switching banks thanks to that women in that particular bank… Read Full Review

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★☆☆☆☆

“Loans”

Written on: 08/08/2014 by 88Cooper (1 review written)

I have been a customer of Yorkshire bank for 21 years I applied for a £1000 loan for 12 months my credit isn't great and my wages go into my yb account however they said NO!!! The service I received was an utter disgrace and now I'm changing banks because of this… Read Full Review

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★☆☆☆☆

“worst incompetent bank”

Written on: 30/07/2014 by chonkie (4 reviews written)

worst bank ever. had a phone call to discuss remortgaging. the lady asked the most inept questions, didn't even bother to take a detailed financial report before deciding. no surprise, answer was no. awful. and the complaints procedure NON EXISTENT> waiting for over 3 months for a response. diabolical. you have been warned… Read Full Review

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★★★★★

“Fraud”

Written on: 16/07/2014 by JessConnorton (1 review written)

Last weekend I had discovered my account had been used fraudulently by someone topping up £50 for their phone. As I am a pay monthly customer I knew it wasnt me. I rang up the bank at half 10 saturday night and the two people i spoke to were so helpful and gave me plenty of information on what I needed to do the Sunday morning. I rang o2 told them what had happened and they confirmed it looked to be a fraud. So they said they would deal with it at there end and work with Yorkshire bank. I rang… Read Full Review

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★☆☆☆☆

“Increadibly disappointed.”

Written on: 21/06/2014 by Sarah_Vegas (2 reviews written)

I have banked with The Yorkshire Bank for 30+ years. On the one occasion I asked for a customer service by way of product information, the member of staff was rude and ignorant. I was further insulted by my subsequent complaint being dealt with in the most careless manner. My complaint that was in email form was misread and the reply reflected that. I was told I had been written to with an update. Twice I advised them I had received no update and yet my complaint was still closed. As soon… Read Full Review

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★☆☆☆☆

“Awful mortgage advisers”

Written on: 17/06/2014 by Searsrj194 (1 review written)

Attempted an application for first time buyers mortgage - AVOID THIS BANK! They made the whole process tremendously difficult and awkward from the get go, the impression I received from branch managers/mortgage advisers was so patronising and unhelpful. For saying they have a pretty god FTB mortgage offer, they seem very unwilling to help! The whole process was very upsetting and they refused to help me with my application. Am now progressing with Santander and the process has been 100%… Read Full Review

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★★☆☆☆

“Daylight robbery”

Written on: 11/06/2014 by HeatherMcDaniel (1 review written)

We have been with the bank for over 30 years and have not had major problems mainly because we try to keep things very simple I suppose. Yesterday I needed to transfer over £1000 by BACS and I went to the branch to arrange this.I was told that they only use CHAPS and it would cost £24 - this from a bank which holds a great deal of our money at present and has paid zero interest for years!! I protested and eventually found another way to make the payment.I wouldn't have minded a small fee but… Read Full Review

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★☆☆☆☆

“Incompetent ”

Written on: 30/05/2014 by LayneMcElroy24 (1 review written)

Have just gone through the process on first time buyers mortgage with yorkshire bank !! what a shambles. If we required any information we had to ring them , chase them and nag them only to be told that what they previous said they had done hadnt been done. Messed up the transfer of money which then delayed us getting the keys so we had taken time off work to move only to waste that time off twiddling our thumbs!!! PLEASE DO NOT USE YORKSHIRE BANK - There is plently of alternatives. We made… Read Full Review

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