Yorkshire Bank Reviews

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Latest Reviews

★☆☆☆☆

“contempt beyond belief of customers”

Written on: 29/10/2016 by mike_the_bike (1 review written)

Absolutely disgusting , poor staff I feel for them if they have to deal with complaints however even though There are people who have comitted atrocities through the ages and i would not recommend this shower to them it comes as no surprise that some people have bad experiences but on the whole when a company performs little is heard however the mark of a company is ow they deal with that complaint I operate a three strikes policy , if its resolved fine if its not resolved on the third strike… Read Full Review

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★☆☆☆☆

“Disgusting Attitude towards Customers”

Written on: 16/10/2016 by Disgusted100 (1 review written)

The place I work uses a Current Account at this Bank. This involves taking cash/cheques we have received personally to the Bank on a monthly basis. The member of staff who served me last week had a disgraceful attitude and was downright rude! If this had of been my own personal bank account I would of shut it there and then. Don't use this bank, there are much bigger and better banks out there who know how to treat their customers. After all, if the bank didn't have customers this bad… Read Full Review

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Mike_The_Bike's Response to Disgusted100's Review

Written on: 29/10/2016

completely agree an even wen you try to leave they balls it up, their contempt for customers is the only thing they are good at

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★☆☆☆☆

“cash transfer”

Written on: 03/09/2016 by MIKE1267 (5 reviews written)

transfered money from one account to another and found this task almost impossible to complete after speaking to customer services and 30 minutes later after they forgot they put me on hold they confirmed now done, however 12 hrs later money still not moved and all branches shut except for major towns. any other banks this is not an issue will be moving banks first thin monday and taking my business account with me. trying to get your own money from this bank is ridiculous… Read Full Review

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★☆☆☆☆

“Don't be swayed by the switch incentive!”

Written on: 05/08/2016

Where to start! 4th bank I have banked with and by far the worst! Tempted by the switch incentive I moved over, 2 months later and I have gone back to my old bank. If you want to check your balance then the app is ok, but that is pretty much all you can do on it. If you use the incorrect PIN 3 times EVER (not just within 1 day) then your card is blocked. They can't unblock your card over the phone, you can only do this at an ATM which is very frustrating when you have spent an hour filling a… Read Full Review

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★☆☆☆☆

“Never again! Beware!”

Written on: 28/07/2016 by 13Cormier (1 review written)

It took 3 months for an application for a new business account to be processed. They took three weeks to send paperwork. I sent it back the same day. It then took three weeks to process it despite chasing three times a week. I eventually received a call after being given the account number and sort code and was told that the account in fact could not be opened and that it didn't meet their criteria. I was informed that they could not divulge the particular criteria that was missing! After… Read Full Review

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★☆☆☆☆

“Take direct debits days before due!!”

Written on: 18/07/2016 by Harleyp497 (1 review written)

Have been with Yorkshire bank for about 8 months and am switching banks today. They have left me embarrassed, without any money for the weekend and they couldn't care less! For the second time in 2 months my card has been declined, leaving me without a shopping delivery, and no contact lenses. Why? Because a direct debit payment, due out in 2 days time, has already been deducted from my current account. When I rang to ask why my card was declined, they said the payment was taken, 2 days early… Read Full Review

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★☆☆☆☆

“Possibly the worst bank ”

Written on: 14/07/2016 by lbDiaz106 (1 review written)

This bank optimizes the level of service you now expect in the UK. Absolutely useless. They took a month to open my account. A month! Everytime I had to chase them with a 20 minute wait listening to some voice message. When I got through the person on the other end was about as helpful as a sloth in a 100 meter dash. After we finally got the account open it took them 11 attempts to get my Internet banking up. Everytime... I had to chase. And the pain continued. Stay away. Put your money… Read Full Review

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★☆☆☆☆

“Customer care/loyalty ”

Written on: 30/06/2016 by Terry1989 (1 review written)

Threatening letters to close account over £14.86 that I was only just informed about!! Couldn't tell me why I only just got a letter! Been banking with this bank and clysdale since I was a child 19 years a customer disgusting absolutely disgusting avoid this bank at all costs keep your money in your bed matress! Remember this bank will only treat you like a Account no nothing more always read the reviews Do Not give the benefit of the doubt as they will not do this for you! It was easy enough… Read Full Review

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★☆☆☆☆

“For God's sake don't open a business bank account with YB”

Written on: 16/06/2016 by MIB2 (1 review written)

Yorkshire Bank is just a small-time, perochial outfit trying to play with the big boys and failing miserably. Completed my online account opening 3 weeks ago and still haven't got anywhere with it. Made 50 mile round trip to branch to present my security ID etc and have form checked. Person in branch sends paperwork to headoffice in internal post - but I'm now told she should have scanned it in first. this is friday and HO should have got it 1st thing monday morning, with promise that someone… Read Full Review

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Veryvery's Response to MIB2's Review

Written on: 27/09/2016

I totally agree .. I have a business account which took 2 'months to open and then after putting money through my account for over six months I applied for a loan only to be told I had to apply for an overdraft instead and then it took them five weeks to decline me , I appealed and the declined tat appeal in 24 hours , not ever asking for more information on my business then proceeded to lecture me on how to run my business. TOTAL IDIOTS AND FOOL DO NOT EVER OPEN AN ACCOUNT WITH THEM

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★☆☆☆☆

“Unprofessional ”

Written on: 30/04/2016 by 384Rees (1 review written)

I decided to take up Yorkshire Bank as they were providing 24months free business banking. The switching process has been disgraceful to say the least - I so wish I stayed with my original bank even though it was costing £100 per month! I have been left unable to make any payments from my account over £1000 because from the day I went into branch to sign the forms, my situation has been handled by inexperienced people who have no idea what they are doing!! I have never received the correct… Read Full Review

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Spunkfest's Comment

Written on: 15/05/2016

No surprises. They are a disgrace. Not at all professional.

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★☆☆☆☆

“Worst Bank Ever -”

Written on: 21/04/2016 by Yorkshire1999 (2 reviews written)

Do not join this bank. They charge phenomenal fees and don't help you out at all even when you contact them. There happy to charge £6 a day for being £20 overdrawn and refuse to help. Do not join… Read Full Review

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★★★★★

“Understanding bank”

Written on: 15/04/2016 by Mollymooch (1 review written)

I have banked with Yorkshire for going on 30yrs and in all the time I have been with them they have been truly fantastic with any money issues I have...The staff are so understanding in these circumstances and have been a formidable asset in our turbulent times...I can't thank them enough...such a wonderful bank and wouldn't trade them for the world… Read Full Review

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★★☆☆☆

“Very disorganised account opening process”

Written on: 15/04/2016 by 429Ford (1 review written)

We opened a business account with Yorkshire Bank recently as they had an offer of 24 months free banking. Our free banking period with another bank was coming to an end so we decided to switch to Yorkshire. We decided (good decision) not to use their 'Switch Service' but closed our own old account and dealt with our direct debits ourselves. It has taken 2 months and our account is still not operational. We live 50 miles from our branch however were pleased we could pay in at our Post… Read Full Review

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★★★★★

“New customer”

Written on: 04/04/2016 by Koenig326 (1 review written)

Hi joined Yorkshire bank 2 months ago the serviced is perfect signed up for internet banking no problem works fine i would reccomend this bank now to family carry on bank your doing a good job thanks… Read Full Review

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★☆☆☆☆

“never bank there”

Written on: 04/04/2016 by JesseBentley (1 review written)

If i could give no stars i would most trebble bank ever. Local branch shut down about 3 or 4 year ago, only every used this account to pay for loan. Payed loan of in january a few week later they tryed to take out the direct debit of loan out and sent me a later saying it bounced back and i owed them a £15 charge, called up they send letter went out by mistake and that i didnt owe anything as i payed the loan of and the charge had been taken of. Got a letter to day saying i have unplanned… Read Full Review

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★☆☆☆☆

“Terrible, slow and disorganised”

Written on: 04/02/2016 by brdandm (3 reviews written)

Slowest, most disorganized bank I have ever dealt with. For some reason we decided to business bank with Yorkshire bank. Everything takes ages and nothing is straight forward. Our most recent issue has been a business savings account which has took over a month to setup so far! Terrible - avoid!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 03/02/2016 by Amarip127 (1 review written)

After money going missing out my partners account, my partner was told the money would be back in within 2 days. After a second phone call was made to yb to chase up the reason why it was not in, they have giving a different method of getting the money back whichs is inconvieniant. Not only have they failed to do as they say the call handler was not respectful or polite they even put the phone down before my partner had finished her enquiry. No wonder customers are unsatisfied. By the sounds… Read Full Review

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★☆☆☆☆

“Lousy internet banking log-in”

Written on: 29/01/2016 by IsaiAllen491 (1 review written)

Been with this bank 30 years. Despite great service in the past, cannot say this any more. Dreadful, dreadful internet banking log-in times, local branch closure 18 months ago, extra time for cheques to clear etc. I stick with it because who knows which bank in town will be the next to shut its doors ? Would not recommend to anyone, anymore. Sorry… Read Full Review

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★☆☆☆☆

“Switching Service Very Bad”

Written on: 21/12/2015 by Di1988 (1 review written)

I switched to Yorkshire bank and I was left a month without online banking and overdraft service. I called several times and from Yorkshire apologized as they didn't sent me the customer number because they had system problems. The only reason I switched was because of the deal promoted for November for 9.9% EAR on overdraft. After my numerous calls from the branch informed me that I am not eligible for overdraft and I told them on the time of switching that this is the reason I want to… Read Full Review

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★☆☆☆☆

“Internet banking not working”

Written on: 17/12/2015 by Short213 (1 review written)

I am a new customer with Yorkshire bank and I have not been able to register for Internet or Telephone banking. The Bank has finally admitted there has been a problem for 'several months' and they do not have any idea when this will be fixed! When you try and register it tells you if you experience problems to phone a telephone number that has been out of use since 1 July 2015!! Dreadful Bank do not use! The CEO wants to float this Company on the stock exchange, he must be deluded… Read Full Review

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Hatethisbank's Comment

Written on: 17/12/2015

Totally agree, we're new customers too, and both of us have had numerous issues with registration and their website.
We would not recommend this bank to anyone as we've never had this many problems with any other bank.

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Justtrev's Comment

Written on: 05/01/2016

i applied online to open a business account 26/11/2015 , thats 40 days ago so far nothing, have not even received the paperwork to sign. I think Moses has better luck in the wilderness than I am having.
Trev

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