Yorkshire Bank Reviews
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From 0 ratings and 10 reviews
10% of users recommend this product
Average Ratings for Yorkshire Bank
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10 Reviews For Yorkshire Bank
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Guest 21st Jul 2009
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Requested a new cheque book for current account at least 5 times through Yorkshire bank call centre and once in branch. Was told they would ring which never happened and never received one. Very poor customer service as branch cannot be contacted direct by phone. Would not recommend as a bank.
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nordog 28th Jul 2008
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I have banked with Yorkshire for 25 years and would change to First Direct or The Co-op [yes!] if I were not semi-retired. I no longer risk having an overdraft with them and have run in credit for 3 years or so. They are not a reliable partner in business and to have to call Glasgow even on rare occasions leaves me annoyed every time. I should really go elsewhere.- Read nordog's review (103 words)
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kb1 7th Jan 2008
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They moved my business banking from Yorkshire to Scotland last April, without putting the infrastructure in place in the new office. They made all the staff in Yorkshire redundant and then left them to run business banking for a couple of months knowing they were going. Since then they seem to have fallen to pieces completely. We applied for an extension to the overdraft in Nov 2007, now second week in January 2008 and they still haven't come to a decision. Paperwork requested by them, and which ...- Read kb1's review (143 words)
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bear25
2nd Aug 2007
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All in all a good bank for general services e.g current accounts, internet banking and customer service. Just a pity that it seems thin on the ground for local branches in my area. I found it pays to shop around around for personal loans and credit cards though, as I have found that even though I have been with them for 14yrs and have good credit I never seem to get a favourable interest rate. Other than that it is a good bank for everyday banking.- Read bear25's review (119 words)
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netheader 1st Aug 2007
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Been with Yorkshire Bank 10 years and up to about 18 months ago, had a mostly hassle free service. However, elements of poor customer service have started to surface and I'm really unhappy with the service I am now receiving.
I had a £20K loan with Yorkshire bank and wanted to reduce this by £10K, having come into some money. The hassle I'm still currently having to go through (5 weeks later) to do this is astonishing and frankly, totally unacceptable. Firstly, I simply couldn't ...- Read netheader's review (263 words)
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Bannick 8th Nov 2006
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I have banked with Yorkshire Bank for approximately 16 years. The once friendly, flexible, prompt customer service of Yorkshire Bank is now a thing of the past. Their methods are dated, their customer service non-existent and their staff are very unhelpful. I can only assume they are doing exceptionally well if they no longer need to care about losing customers.- Read Bannick's review (128 words)
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JASE32 11th Sep 2006
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I have banked with the Yorkshire Bank for 15 years with no problems, until that is I had a few bad months and went over my o/d limit. On the letters they said if you need any help to call them. Help - Don't make me laugh! Even though my salary was paid in every month they decided that it would be a good idea to just close my account there and then. Even though I have two loans and a mortgage with them. If this is how they treat a 15 year customer I would dread to think how they would treat someo ...- Read JASE32's review (156 words)
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doerteuk 7th Aug 2006
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I have been a customer with Yorkshire Bank for many years. This year in April I made an offer for a flat and contacted YB in order to take up a rapid repay mortgage. Four months later, after numerous telephone calls via the annoying electronic voice at the contact centre, four written letters (and some tears in private about the nerve wrecking process), YB still had not managed to arrange an evaluation. When the evaluation eventually took place, I was told that I had to wait a further 8 weeks fo ...- Read doerteuk's review (163 words)
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billy6 16th Sep 2005
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I've banked with the Yorkshire bank for over 6 years, I've got several buy-2-let mortgages with them and my own residential Mortgage, several Bank accounts with over 20k in credit also credit cards ect.
It started over 3-4 months ago when I got a bank statment from them for my Rapid repayment mortgage I was £122,000 overdrawn on this Account. The interest for the month was £631.60, when I saw this I thought it was quite high so I called the bank and asked what interest rate I was ...- Read billy6's review (302 words)
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I cannot believe how they have become so distant from the reality of the market place i.e. competition. As a customer of long standing, who has never given them any problems, I expected better. Perhaps if I had been a `cash cow` i.e. in debt to them credit card / mortgage the attitude would have been different. I conducted a `straw poll` in my Company's office recently and... surprise, surprise.. I was the only Yorkshire Bank customer out of 30 odd people.- Read Pastmaster 963's review (254 words)
Web Links
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Yorkshire Bank: Personal Banking, Business Banking, Private Banking,
Personal Banking made easy with Yorkshire Bank. Become a customer and enjoy personal service, secure online banking and access to branches across the UK ... Current Accounts ... About Yorkshire Bank
www.ybonline.co.uk -
Login - Internet Banking - Personal Banking - Yorkshire Bank
Access your accounts securely day or night and manage your money with Yorkshire Bank?s Internet Banking ... Current Accounts ... About Yorkshire Bank
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