Yorkshire Bank Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
132
11% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Yorkshire Bank - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible, slow and disorganised”

Written on: 04/02/2016 by brdandm (3 reviews written)

Slowest, most disorganized bank I have ever dealt with. For some reason we decided to business bank with Yorkshire bank. Everything takes ages and nothing is straight forward. Our most recent issue has been a business savings account which has took over a month to setup so far! Terrible - avoid!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 03/02/2016 by Amarip127 (1 review written)

After money going missing out my partners account, my partner was told the money would be back in within 2 days. After a second phone call was made to yb to chase up the reason why it was not in, they have giving a different method of getting the money back whichs is inconvieniant. Not only have they failed to do as they say the call handler was not respectful or polite they even put the phone down before my partner had finished her enquiry. No wonder customers are unsatisfied. By the sounds… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lousy internet banking log-in”

Written on: 29/01/2016 by IsaiAllen491 (1 review written)

Been with this bank 30 years. Despite great service in the past, cannot say this any more. Dreadful, dreadful internet banking log-in times, local branch closure 18 months ago, extra time for cheques to clear etc. I stick with it because who knows which bank in town will be the next to shut its doors ? Would not recommend to anyone, anymore. Sorry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Switching Service Very Bad”

Written on: 21/12/2015 by Di1988 (1 review written)

I switched to Yorkshire bank and I was left a month without online banking and overdraft service. I called several times and from Yorkshire apologized as they didn't sent me the customer number because they had system problems. The only reason I switched was because of the deal promoted for November for 9.9% EAR on overdraft. After my numerous calls from the branch informed me that I am not eligible for overdraft and I told them on the time of switching that this is the reason I want to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Internet banking not working”

Written on: 17/12/2015 by Short213 (1 review written)

I am a new customer with Yorkshire bank and I have not been able to register for Internet or Telephone banking. The Bank has finally admitted there has been a problem for 'several months' and they do not have any idea when this will be fixed! When you try and register it tells you if you experience problems to phone a telephone number that has been out of use since 1 July 2015!! Dreadful Bank do not use! The CEO wants to float this Company on the stock exchange, he must be deluded… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Hatethisbank's Comment

Written on: 17/12/2015

Totally agree, we're new customers too, and both of us have had numerous issues with registration and their website.
We would not recommend this bank to anyone as we've never had this many problems with any other bank.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Justtrev's Comment

Written on: 05/01/2016

i applied online to open a business account 26/11/2015 , thats 40 days ago so far nothing, have not even received the paperwork to sign. I think Moses has better luck in the wilderness than I am having.
Trev

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Internet banking useless”

Written on: 06/12/2015 by Jameshaybarn (1 review written)

Terrible bank. Internet banking a joke, does not work. Phone numbers on website 6 months out of date!Call centre clueless, complaints dept only interested in closing calls, not helping customers. Avoid banking with this bank! Dispute ongoing with them, no urgency in dealing with complaints! Avoid using!!!!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service”

Written on: 01/12/2015 by Osvaldo304 (1 review written)

Appaling customer service - the staff are friendly enough but don`t know what they are doing. They say they will send things through the post, nothing received, you ring up and they know nothing about it and the cycle repeats. Also when you ring them you are usually on hold for over 30 minutes before they answer the phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No loyalty and not to be trusted. ”

Written on: 10/11/2015 by JColeman (1 review written)

Having been a loyal Yorkshire /Clydesdale Bank customer for over 20 years. In 2009 i put my trust in the bank and obtained a large commercial property loan. Then in 2012 the bank decided to draw in loans or make things extremely difficult for customers that had taken out this type of loan. I understand that every business needs to protect there assets, but I feel that Yorkshire bank went a step too far and lost a lot of genuine loyal customers. I have to laugh when i see the Yorkshire banks ad… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful bank, avoid like the plague!”

Written on: 14/10/2015 by stevet152 (1 review written)

my 16 year old son has an account with Yorkshire Bank opened for him by his grandmother. We have now moved to Ireland and having told them of our change of address they still sent his new debit card to our old address, then when it was not activated in time because he never received it they deactivated his account and suspended his internet/telephone banking. When he rang them they took him through "security" which consisted of his full name, first line of address, sort code and account number… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful truly dreadful”

Written on: 08/10/2015 by Golliwog (1 review written)

We opened a business account 3 months ago. I was told that I should receive my welcome pack in around 10 days. After a fortnight I received nothing so called the customer service team who assured me that my account manager Callum from the Warrington branch would be in touch. I subsequently called the bank another 15 times over a ten week period but never received any correspondence from them whatsoever. It is hard to express just how dreadful this bank is compared to all the other banks I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Yorkshire bank - unhelpful”

Written on: 24/09/2015 by Koen158 (1 review written)

Recently received a contactless debit card that I did not ask for and did not want so cut this in half and returned it to the bank. Today received a letter stating my existing debit card (which does not expire until 2017) is being withdrawn in 2 weeks time. Rang the bank and informed them(again) that I do not want a contactless card and requested my existing card continue but informed this is not possible. Dealt with by a condescending and unhelpful customer 'advisor' who told me I only had 2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Use another bank”

Written on: 24/09/2015 by Amarit498 (1 review written)

I have been a customer for 35/40 years and today tried paying some bills online, these were over the daily limit seemingly so called telephone banking. I was asked a question by the bank but I confirmed the answer to this question with my wife, I was therefore not allowed to use telephone banking system and it was suggested I call back. They must be joking, I will be to the local branch tomorrow to take all MY cash from this mickey mouse organisation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Business banking, customer service nil rating”

Written on: 15/09/2015 by amlonsdale (1 review written)

Yorkshire Bank is quoted as one of the best buys in the market dues to its offer of 25 months free banking. How does Yorkshire Bank staff up for the flood of businesses that may wish to open up accounts? They have one man, Scott, who, it would seem, personally opens each and every account. There is a 5 day processing time, which kicks in after the expectant customer submits information online. I don't know what happens at the end of this 5 day processing time as it has now been 7 days and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Only convenient because in my town”

Written on: 21/08/2015 by Laceyt25 (1 review written)

Having switched after years with the Halifax I have experienced nothing but annoyance and frustration. Online banking is long winded and unwieldy We have only Benin offered a ready ash account, with no overdraft facility and no cheque book. Needing to pay a tradesman bill I suddenly discovered that I need a security token, which can only be issued by post. This means at least a week to wait. In the meantime the branch charged £24 to pay the bill. The only advantage foe me is that I can walk to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“so far so good”

Written on: 21/08/2015 by Alexiam251 (1 review written)

they opened a proper account for me with an overdraft and the master debit card. when the card is used it comes off the balance straight away which is good. you get the 150 bonus after 70 days of switchin all paid and so far had brilliant service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Years of loyalty for NOTHING !!”

Written on: 10/08/2015 by Willabooby (1 review written)

I opened my account with Yorkshire Bank in 1991, closed it in 2000 to Join the Halifax after a friend persuaded me to but i came straight back. I used to say they were a great bank but now it's the worst customer service ever. I actually took out a mortgage with these guys and since moving into the flat i encountered problems e.g New doors and windows, electrical problems and i asked for an overdraft to help until things settle down, got a quick NO response. Strange when i had an overdraft… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Problems but helpful and now all sorted!”

Written on: 07/08/2015 by DavidPye3142 (1 review written)

Had similar problems to many people when switching, online banking took a fortnight to set up after several phone calls and compensation of £50 paid to cover the hassle, some direct debits didn't get transferred over from my previous bank and were cancelled so had to reset these up. However, life can set up challenges but the customer service staff have always been apologetic in an honest way and things get sorted and now the account is running smoothly. Still waiting for the £150 after two… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Where do i start!!!”

Written on: 26/07/2015 by chris1685 (1 review written)

I moved to this bank for the free £150.00 as i wanted a fresh start and bater rates on my banking i thought id give the yorkshire back a go and i am starting to think have i made the right move... I have been with the bank now for 2 months and still no sign of my transfer £150.00 bouns? i moved my main account over and they also opened a another account for bill payments ect along with a saving account and credit card from the bank. im just starting to ask myself did i do the right think… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Davidpye3142's Response to chris1685's Review

Written on: 07/08/2015

They did make It clear in their literature that payment can take up to 70 days from transfer date so like you I am still waiting after two months but they still have 10 days left to get it right......

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chris1685's reply to Davidpye3142's Comment

Written on: 08/08/2015

Hi.

Can I ask how you finding this bank and the switch to them, I am giving it till the end of august before I raise this issue as I should have been paid by then.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Irishlad30's Response to chris1685's Review

Written on: 19/08/2015

hey mate your 150 is paid on the 70th day of switch completion it does come

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chris1685's reply to Irishlad30's Comment

Written on: 23/08/2015

hi mate, all seems to be sorted i have just been paid my £150.00 credit i stand by all ive said but there are far worse than this bank so all in all in happy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 4 Comments
★★☆☆☆

“Unbelievably incompetent bank.”

Written on: 24/07/2015 by dbinq (30 reviews written)

Was talked into switching my account and with £150 switch reward and promise it would be a simple process everything was filled in and paperwork done. Account was set up okay and girl who changed accounts over was nice. Anyway problems started when I try and get signed up for online banking and it juat become a joke, I'm not gonna go on too much about it, but let's just say after 8 phone calls, 3 activation letters, £50 compensation, several promises to get it sorted, Text activation codes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting customer service and misleading information”

Written on: 03/06/2015 by Griffin-Altsc478 (1 review written)

Absolutely appalling the way i have been treated by customer services. Firstly they gave me misleading information about their promotions saying i have met the qualifying criteria then afterwards when the promotion has ended they are saying i haven't! What a load of hassle and I am out of pocket!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview