Yorkshire Bank Reviews

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Latest Reviews

★☆☆☆☆

“Business Bank Nightmare”

Written on: 23/04/2017 by jsGibson103 (1 review written)

Yorkshire Business Banking. I have recently started my own small business and was interested Yorkshire Banks 25 months starter banking scheme. It started poorly with me having to ring the branch a week after my application entry online. After a lot of phone time and strange excuses I was assigned a banking a adviser. It has taken 2 months to get to this position today where I can't invoice my clients cant access my online banking and now have to write a letter at my own cost to shut my… Read Full Review

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★☆☆☆☆

“YORKSHIRE BANK SET US UP AND MISLEAD THE FINANCIAL...”

Written on: 05/04/2017 by Norman17 (1 review written)

After Yorkshire bank set us up it took nearly five years to realise. We tried to get remortages but were turned down. We eventually looked into it and it was because they sold us a residential mortgage on a buy to let. We had no idea. The details were to pay off an existing mortgage from Yorkshire. As we were mis-sold a product we took this to the Financial Ombudsman. The Financial Ombudsman declared that Yorkshire Bank (Known as Clydesdale) had missing paper work. We informed them the… Read Full Review

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★☆☆☆☆

“They Dont Know”

Written on: 31/03/2017

I recently had to destroy a savings account ATM card because i were advised that the account had been compromised , the bank told me they would order a new card and i would receive it in 4 working days.After 10 days i inquired about the card only to be told that this type of account did not support a card ,after explaining that i had held this account for several years and had had at least 3 replacement cards due to expiry i was then told that I was mistaken and that i could not have possibly… Read Full Review

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★☆☆☆☆

“Stranded with no cash”

Written on: 12/02/2017 by Strandedinthemiddleofnowhere (1 review written)

SHOCKINGLY BAD CUSTOMER SERVICE. Having travelled 300 miles to the south of the country to attend a day of meetings I left to get some cash from the ATM. I needed food and a taxi to my hotel which was five miles away. With no warning whatsoever the ATM snaffled my card, I was gobsmacked and found myself with a fiver in my purse. No credit card. No one to turn to. A massive five mile walk in the dark to a hotel in the middle of nowhere in the pouring down rain. I rang customer services who… Read Full Review

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★☆☆☆☆

“access to accurate information”

Written on: 02/02/2017 by vbCochrane114 (1 review written)

I have been trying to find out where I can use a branch due to the current closures. I went online and found a Yorkshire bank site showing bank branches. I looked at my area and found branches shown that have been closed for a long time. If they cannot be bothered to update information for the members then they obviously have no concern for them. I now have no idea where I can find an open branch now. … Read Full Review

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★☆☆☆☆

“No Help”

Written on: 27/01/2017 by Reyna180 (1 review written)

I needed change, my bank was closed, I went to the PO she said we dont usually give out change but then asked how much I needed, I replied with what ever I can get. She managed to sort some out for me. Will return here for other business, helpfull and friendly. I crossed the road to the Hessle Road Branch of Yorkshire Bank in Hull. I asked if I could get some change, I was polite and friendly. She said do you bank here I said I did not. She looked at me and just said NO, I was a little… Read Full Review

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★★★★☆

“Good service so far”

Written on: 22/01/2017 by firebyrd (55 reviews written)

Been with Yorkshire bank a few years now and no problems, always helpful and friendly in Stockport and Lincoln branches, their main problem is lack of countrywide branches.Staff levels could also be improved… Read Full Review

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★★☆☆☆

“After 50 years perhaps time to move on..........”

Written on: 11/01/2017 by 91Cochrane (1 review written)

Received a letter to day regarding my Cash Isa 40 Days Noyice informing me that they will be closing the account on the 5th of March,2017 - then moving it to an Instant Access ISA account at about 1/3rd the present interest rate - then on the 6th of April, 2017 moving it to another account - Flexi Cash ISA, at a rate that is 2/3rds less than my current rate. Yes the notice is sufficent - but sadly the decision making in all of this has been poor. The staff at my local branch has been and… Read Full Review

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Firebyrd's Comment

Written on: 22/01/2017

They take it two days early and hold it until the due date to ensure its there when the direct debit is due so it's up to you to make sure you have enough o cover it.

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★☆☆☆☆

“contempt beyond belief of customers”

Written on: 29/10/2016 by mike_the_bike (1 review written)

Absolutely disgusting , poor staff I feel for them if they have to deal with complaints however even though There are people who have comitted atrocities through the ages and i would not recommend this shower to them it comes as no surprise that some people have bad experiences but on the whole when a company performs little is heard however the mark of a company is ow they deal with that complaint I operate a three strikes policy , if its resolved fine if its not resolved on the third strike… Read Full Review

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★☆☆☆☆

“Disgusting Attitude towards Customers”

Written on: 16/10/2016 by Disgusted100 (1 review written)

The place I work uses a Current Account at this Bank. This involves taking cash/cheques we have received personally to the Bank on a monthly basis. The member of staff who served me last week had a disgraceful attitude and was downright rude! If this had of been my own personal bank account I would of shut it there and then. Don't use this bank, there are much bigger and better banks out there who know how to treat their customers. After all, if the bank didn't have customers this bad… Read Full Review

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Mike_The_Bike's Response to Disgusted100's Review

Written on: 29/10/2016

completely agree an even wen you try to leave they balls it up, their contempt for customers is the only thing they are good at

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★☆☆☆☆

“cash transfer”

Written on: 03/09/2016 by MIKE1267 (5 reviews written)

transfered money from one account to another and found this task almost impossible to complete after speaking to customer services and 30 minutes later after they forgot they put me on hold they confirmed now done, however 12 hrs later money still not moved and all branches shut except for major towns. any other banks this is not an issue will be moving banks first thin monday and taking my business account with me. trying to get your own money from this bank is ridiculous… Read Full Review

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★☆☆☆☆

“Don't be swayed by the switch incentive!”

Written on: 05/08/2016

Where to start! 4th bank I have banked with and by far the worst! Tempted by the switch incentive I moved over, 2 months later and I have gone back to my old bank. If you want to check your balance then the app is ok, but that is pretty much all you can do on it. If you use the incorrect PIN 3 times EVER (not just within 1 day) then your card is blocked. They can't unblock your card over the phone, you can only do this at an ATM which is very frustrating when you have spent an hour filling a… Read Full Review

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★☆☆☆☆

“Never again! Beware!”

Written on: 28/07/2016 by 13Cormier (1 review written)

It took 3 months for an application for a new business account to be processed. They took three weeks to send paperwork. I sent it back the same day. It then took three weeks to process it despite chasing three times a week. I eventually received a call after being given the account number and sort code and was told that the account in fact could not be opened and that it didn't meet their criteria. I was informed that they could not divulge the particular criteria that was missing! After… Read Full Review

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★☆☆☆☆

“Take direct debits days before due!!”

Written on: 18/07/2016 by Harleyp497 (1 review written)

Have been with Yorkshire bank for about 8 months and am switching banks today. They have left me embarrassed, without any money for the weekend and they couldn't care less! For the second time in 2 months my card has been declined, leaving me without a shopping delivery, and no contact lenses. Why? Because a direct debit payment, due out in 2 days time, has already been deducted from my current account. When I rang to ask why my card was declined, they said the payment was taken, 2 days early… Read Full Review

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Firebyrd's Comment

Written on: 22/01/2017

They take it two days early and hold it until the due date to ensure it's there when the direct debit is due so its up to you to ensure you have enough to cover it.

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★☆☆☆☆

“Possibly the worst bank ”

Written on: 14/07/2016 by lbDiaz106 (1 review written)

This bank optimizes the level of service you now expect in the UK. Absolutely useless. They took a month to open my account. A month! Everytime I had to chase them with a 20 minute wait listening to some voice message. When I got through the person on the other end was about as helpful as a sloth in a 100 meter dash. After we finally got the account open it took them 11 attempts to get my Internet banking up. Everytime... I had to chase. And the pain continued. Stay away. Put your money… Read Full Review

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★☆☆☆☆

“Customer care/loyalty ”

Written on: 30/06/2016 by Terry1989 (1 review written)

Threatening letters to close account over £14.86 that I was only just informed about!! Couldn't tell me why I only just got a letter! Been banking with this bank and clysdale since I was a child 19 years a customer disgusting absolutely disgusting avoid this bank at all costs keep your money in your bed matress! Remember this bank will only treat you like a Account no nothing more always read the reviews Do Not give the benefit of the doubt as they will not do this for you! It was easy enough… Read Full Review

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★☆☆☆☆

“For God's sake don't open a business bank account with YB”

Written on: 16/06/2016 by MIB2 (1 review written)

Yorkshire Bank is just a small-time, perochial outfit trying to play with the big boys and failing miserably. Completed my online account opening 3 weeks ago and still haven't got anywhere with it. Made 50 mile round trip to branch to present my security ID etc and have form checked. Person in branch sends paperwork to headoffice in internal post - but I'm now told she should have scanned it in first. this is friday and HO should have got it 1st thing monday morning, with promise that someone… Read Full Review

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Veryvery's Response to MIB2's Review

Written on: 27/09/2016

I totally agree .. I have a business account which took 2 'months to open and then after putting money through my account for over six months I applied for a loan only to be told I had to apply for an overdraft instead and then it took them five weeks to decline me , I appealed and the declined tat appeal in 24 hours , not ever asking for more information on my business then proceeded to lecture me on how to run my business. TOTAL IDIOTS AND FOOL DO NOT EVER OPEN AN ACCOUNT WITH THEM

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★☆☆☆☆

“Unprofessional ”

Written on: 30/04/2016 by 384Rees (1 review written)

I decided to take up Yorkshire Bank as they were providing 24months free business banking. The switching process has been disgraceful to say the least - I so wish I stayed with my original bank even though it was costing £100 per month! I have been left unable to make any payments from my account over £1000 because from the day I went into branch to sign the forms, my situation has been handled by inexperienced people who have no idea what they are doing!! I have never received the correct… Read Full Review

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Spunkfest's Comment

Written on: 15/05/2016

No surprises. They are a disgrace. Not at all professional.

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★☆☆☆☆

“Worst Bank Ever -”

Written on: 21/04/2016 by Yorkshire1999 (2 reviews written)

Do not join this bank. They charge phenomenal fees and don't help you out at all even when you contact them. There happy to charge £6 a day for being £20 overdrawn and refuse to help. Do not join… Read Full Review

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Firebyrd's Response to Yorkshire1999's Review

Written on: 22/01/2017

You are clearly told the charges when you open your account so if you go overdrawn don't blame the bank.

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★★★★★

“Understanding bank”

Written on: 15/04/2016 by Mollymooch (1 review written)

I have banked with Yorkshire for going on 30yrs and in all the time I have been with them they have been truly fantastic with any money issues I have...The staff are so understanding in these circumstances and have been a formidable asset in our turbulent times...I can't thank them enough...such a wonderful bank and wouldn't trade them for the world… Read Full Review

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