Yorkshire Bank Reviews

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★☆☆☆☆
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Latest Reviews

★★☆☆☆

“Putting in money”

Written on: 26/08/2014 by RS31 (1 review written)

I went to Ellesmere Port bank to put some money into my bank, this was a sum of roughly £5000, this was because I had sold my car and saved up my wages, the women was very rude and quiet frankly felt as if I was being interrogated, I have banked with them for more than 5 years and have a large wage salary going into my bank each month anyway, felt her customer service was terrible, a mixture of jealousy and arrogance, I will now be switching banks thanks to that women in that particular bank… Read Full Review

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★☆☆☆☆

“Loans”

Written on: 08/08/2014 by 88Cooper (1 review written)

I have been a customer of Yorkshire bank for 21 years I applied for a £1000 loan for 12 months my credit isn't great and my wages go into my yb account however they said NO!!! The service I received was an utter disgrace and now I'm changing banks because of this… Read Full Review

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★☆☆☆☆

“worst incompetent bank”

Written on: 30/07/2014 by chonkie (4 reviews written)

worst bank ever. had a phone call to discuss remortgaging. the lady asked the most inept questions, didn't even bother to take a detailed financial report before deciding. no surprise, answer was no. awful. and the complaints procedure NON EXISTENT> waiting for over 3 months for a response. diabolical. you have been warned… Read Full Review

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★★★★★

“Fraud”

Written on: 16/07/2014 by JessConnorton (1 review written)

Last weekend I had discovered my account had been used fraudulently by someone topping up £50 for their phone. As I am a pay monthly customer I knew it wasnt me. I rang up the bank at half 10 saturday night and the two people i spoke to were so helpful and gave me plenty of information on what I needed to do the Sunday morning. I rang o2 told them what had happened and they confirmed it looked to be a fraud. So they said they would deal with it at there end and work with Yorkshire bank. I rang… Read Full Review

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★☆☆☆☆

“Increadibly disappointed.”

Written on: 21/06/2014 by Sarah_Vegas (1 review written)

I have banked with The Yorkshire Bank for 30+ years. On the one occasion I asked for a customer service by way of product information, the member of staff was rude and ignorant. I was further insulted by my subsequent complaint being dealt with in the most careless manner. My complaint that was in email form was misread and the reply reflected that. I was told I had been written to with an update. Twice I advised them I had received no update and yet my complaint was still closed. As soon… Read Full Review

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★☆☆☆☆

“Awful mortgage advisers”

Written on: 17/06/2014 by Searsrj194 (1 review written)

Attempted an application for first time buyers mortgage - AVOID THIS BANK! They made the whole process tremendously difficult and awkward from the get go, the impression I received from branch managers/mortgage advisers was so patronising and unhelpful. For saying they have a pretty god FTB mortgage offer, they seem very unwilling to help! The whole process was very upsetting and they refused to help me with my application. Am now progressing with Santander and the process has been 100%… Read Full Review

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★★☆☆☆

“Daylight robbery”

Written on: 11/06/2014 by HeatherMcDaniel (1 review written)

We have been with the bank for over 30 years and have not had major problems mainly because we try to keep things very simple I suppose. Yesterday I needed to transfer over £1000 by BACS and I went to the branch to arrange this.I was told that they only use CHAPS and it would cost £24 - this from a bank which holds a great deal of our money at present and has paid zero interest for years!! I protested and eventually found another way to make the payment.I wouldn't have minded a small fee but… Read Full Review

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★☆☆☆☆

“Incompetent ”

Written on: 30/05/2014 by LayneMcElroy24 (1 review written)

Have just gone through the process on first time buyers mortgage with yorkshire bank !! what a shambles. If we required any information we had to ring them , chase them and nag them only to be told that what they previous said they had done hadnt been done. Messed up the transfer of money which then delayed us getting the keys so we had taken time off work to move only to waste that time off twiddling our thumbs!!! PLEASE DO NOT USE YORKSHIRE BANK - There is plently of alternatives. We made… Read Full Review

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★★★★☆

“Trustworthy and helpful”

Written on: 17/05/2014 by KamdenKincaid (1 review written)

I have a Current Account Plus account which I am quite happy with. I have no complaints although I feel that Yorkshire need to take on more counter staff and advisers and extend their range of savings accounts. My local branch are ok but Ashton branch the staff could learn to recognize their customers and stop asking stupid questions like is this your card. Especially one older female cashier who has asked this off my partner now 4 times as if she had never seen him before. I find as long as… Read Full Review

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4Goodhealth's Comment

Written on: 28/05/2014

I wish I had since I made what can only be classed as catastrophic mistake of trying to switch my account to a Yorkshire Direct account I have had nothing but trouble 2 months on transfer still not complete. I continue to wait for the code to access my account online. Hour upon hour of wasted time trying to sort out this mess. My only advice if you are thinking of switching is to give Yorkshire bank a very wide berth.

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★☆☆☆☆

“50 years a customer, 30 years an employee. ”

Written on: 01/05/2014 by chrisetsue (2 reviews written)

The decline in basic service standards at YB is quite staggering. We have no borrowing requirements and substantial deposits yet, for the last 10 years, we have encountered nothing but errors, excuses, dreadful service and constant denials that any of this is anyone's fault but our own. Out of loyalty we have stuck with them but enough is enough. The decline can be traced back to the change of ownership, to National Australia Group, about 25 years ago when "sell, sell. sell" became the mantra… Read Full Review

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4Goodhealth's Response to chrisetsue's Review

Written on: 28/05/2014

I with you

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★☆☆☆☆

“Take money out of my current account to pay my credit...”

Written on: 01/05/2014 by layersmash (1 review written)

Take money out of my current account to pay my credit card while in hospital having a cancer op can assure it wont happen again AVOID… Read Full Review

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★☆☆☆☆

“worst bank ever”

Written on: 27/04/2014

we thought would open 3 current account direct accounts over phone to take advantage of their 3.93% interest rate. 2 to be switched from another bank and 1 not. First paperwork had switch forms missing and 1 other pack never arrived and both had to be resent. Endless paperwork in post continued to arrive just to sign up to internet and phone banking. Bureaucracy gone mad! Internet passwords never arrived and then had to get them to sms me it - even that took 10 mins to arrive. 2nd internet… Read Full Review

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4Goodhealth's Comment

Written on: 28/05/2014

I agree with you I am looking to close account. Seems the busiest department is complaints!

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★☆☆☆☆

“What a JOKE!!!!!!!!”

Written on: 20/04/2014 by bethany66 (1 review written)

This is the worst bank ever - their staff are rude their call centre based in Scotland is full of mindless incoherent speaking numpties and their policies change with the weather - This bank constantly puts me in a poor financial position where it either pays things twice doesn't clear cheques, charges interest for some made up charge from 12 months prior and is simply the worst bsnk I have ever encountered - I would so not recommend this bank to anyone - The best part is when they quote DPA… Read Full Review

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4Goodhealth's Response to bethany66's Review

Written on: 28/05/2014

Never a truer word spoken I have ben pulling my hair out for over two months going nowhere.

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★☆☆☆☆

“Worst Bank In the World!”

Written on: 18/04/2014 by Zavier246 (1 review written)

Have asked them for Bank Reference - they do NOT help at all. Their phone app is the worst app I ever used in my life. Customer service over the phone is even worse than the service in the Branch. Please do NOT open an account with Yorkshire Bank, full stop. … Read Full Review

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★☆☆☆☆

“Useless Call Centre. Always lieing”

Written on: 11/04/2014 by Impsl (1 review written)

I opened up a business bank account last year. First off it took them 2 months to set me up internet banking as they kept losing my paperwork. Secondly I changed my address but they sent my statenents to the old address because some of the statements had the old address on them, others had the new address. Next I requested other documents,I was told 3 to 5 working days after the 6th day had passed I rang them and was told it would be 7 to 10 days and then found out they hadnt even printed them… Read Full Review

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★☆☆☆☆

“DISGUSTING BANK, LYING, INCOMPETENT, STAFF.”

Written on: 10/04/2014 by 305Humphries (1 review written)

Opened a triple access account in 2012 with a guaranteed interest rate of 2.25% for 12 months allowing you to withdraw three times in a year, after six months they reduced the interest rate to 1.1% and changed the account to unlimited access without any notice, only told of the change when i went to the branch to make a withdrawal. I have made three withdrawals since October and went to the branch yesterday to withdraw and was told they had changed the account back to three withdrawals a year… Read Full Review

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★☆☆☆☆

“Couldn't even give me a letter!”

Written on: 23/03/2014 by JaelynGlover (1 review written)

When our endowment policy, which was arranged with the bank, matured, we were asked to submit a letter of disclaimer, to the endowment provider, which basically says the money can be paid to us, and not the bank. Having moved our mortgage to another bank,(due to poor service), we were told the original policy would be held at the Yorkshire, and we would need a letter from them. Lo and behold, they couldn't find any record of our involvement with them, despite producing a copy of the policy… Read Full Review

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★☆☆☆☆

“vile values shall leave after 35 years. a charmless bank”

Written on: 06/03/2014 by BraxtonShaw (1 review written)

through a genuine human error i neglected to make a payment on my visa card. upon discovering a problem i immediately called up to deal with the situation. my explanation was accepted such that the late fee was refunded, however upon reviewing my experian report i find that a late payment is reported. it is worth mentioningthat i almost immediately paid in full and closed the account. petitions to the highest level to remove this have brought no satisfaction. their position is that whilst… Read Full Review

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★☆☆☆☆

“what service?”

Written on: 04/03/2014 by Sutton139 (1 review written)

My last 2 recent conversations with Yorkshire Bank have been a disaster. First call promised to transfer funds and they did not, had to postpone a purchase, second contact, different issue, operator said she had not got time to look into my account, but someone would contact me in 24/48 hours. This is my money not theirs, expecting a written apology. I only phoned to remove R85 tax exemption from an account, they were trying to remove it from an ISA account, totally inept and seriously flawed… Read Full Review

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★☆☆☆☆

“Close them down”

Written on: 03/03/2014 by Bluemarlin123 (1 review written)

I am disgusted with the Bridlington branch been with the bank for 35 years I needed a small overdraft for a month to start some personal building work I have just sold a house for £200000 and was going to deposit half with the bank when completed , never been in dept apart from a mortgage. Got no dept cards a good buissiness which I have invested £500000 in that will start showing a profit this year and treated like a criminal for asking for £5000 overdraft. Let's hope Internet banking… Read Full Review

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