Yorkshire Bank Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“For God's sake don't open a business bank account with YB”

Written on: 16/06/2016 by MIB2 (1 review written)

Yorkshire Bank is just a small-time, perochial outfit trying to play with the big boys and failing miserably. Completed my online account opening 3 weeks ago and still haven't got anywhere with it. Made 50 mile round trip to branch to present my security ID etc and have form checked. Person in branch sends paperwork to headoffice in internal post - but I'm now told she should have scanned it in first. this is friday and HO should have got it 1st thing monday morning, with promise that someone… Read Full Review

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★☆☆☆☆

“Unprofessional ”

Written on: 30/04/2016 by 384Rees (1 review written)

I decided to take up Yorkshire Bank as they were providing 24months free business banking. The switching process has been disgraceful to say the least - I so wish I stayed with my original bank even though it was costing £100 per month! I have been left unable to make any payments from my account over £1000 because from the day I went into branch to sign the forms, my situation has been handled by inexperienced people who have no idea what they are doing!! I have never received the correct… Read Full Review

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Spunkfest's Comment

Written on: 15/05/2016

No surprises. They are a disgrace. Not at all professional.

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★☆☆☆☆

“Worst Bank Ever -”

Written on: 21/04/2016 by Yorkshire1999 (2 reviews written)

Do not join this bank. They charge phenomenal fees and don't help you out at all even when you contact them. There happy to charge £6 a day for being £20 overdrawn and refuse to help. Do not join… Read Full Review

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★★★★★

“Understanding bank”

Written on: 15/04/2016 by Mollymooch (1 review written)

I have banked with Yorkshire for going on 30yrs and in all the time I have been with them they have been truly fantastic with any money issues I have...The staff are so understanding in these circumstances and have been a formidable asset in our turbulent times...I can't thank them enough...such a wonderful bank and wouldn't trade them for the world… Read Full Review

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★★☆☆☆

“Very disorganised account opening process”

Written on: 15/04/2016 by 429Ford (1 review written)

We opened a business account with Yorkshire Bank recently as they had an offer of 24 months free banking. Our free banking period with another bank was coming to an end so we decided to switch to Yorkshire. We decided (good decision) not to use their 'Switch Service' but closed our own old account and dealt with our direct debits ourselves. It has taken 2 months and our account is still not operational. We live 50 miles from our branch however were pleased we could pay in at our Post… Read Full Review

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★★★★★

“New customer”

Written on: 04/04/2016 by Koenig326 (1 review written)

Hi joined Yorkshire bank 2 months ago the serviced is perfect signed up for internet banking no problem works fine i would reccomend this bank now to family carry on bank your doing a good job thanks… Read Full Review

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★☆☆☆☆

“never bank there”

Written on: 04/04/2016 by JesseBentley (1 review written)

If i could give no stars i would most trebble bank ever. Local branch shut down about 3 or 4 year ago, only every used this account to pay for loan. Payed loan of in january a few week later they tryed to take out the direct debit of loan out and sent me a later saying it bounced back and i owed them a £15 charge, called up they send letter went out by mistake and that i didnt owe anything as i payed the loan of and the charge had been taken of. Got a letter to day saying i have unplanned… Read Full Review

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★☆☆☆☆

“Terrible, slow and disorganised”

Written on: 04/02/2016 by brdandm (3 reviews written)

Slowest, most disorganized bank I have ever dealt with. For some reason we decided to business bank with Yorkshire bank. Everything takes ages and nothing is straight forward. Our most recent issue has been a business savings account which has took over a month to setup so far! Terrible - avoid!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 03/02/2016 by Amarip127 (1 review written)

After money going missing out my partners account, my partner was told the money would be back in within 2 days. After a second phone call was made to yb to chase up the reason why it was not in, they have giving a different method of getting the money back whichs is inconvieniant. Not only have they failed to do as they say the call handler was not respectful or polite they even put the phone down before my partner had finished her enquiry. No wonder customers are unsatisfied. By the sounds… Read Full Review

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★☆☆☆☆

“Lousy internet banking log-in”

Written on: 29/01/2016 by IsaiAllen491 (1 review written)

Been with this bank 30 years. Despite great service in the past, cannot say this any more. Dreadful, dreadful internet banking log-in times, local branch closure 18 months ago, extra time for cheques to clear etc. I stick with it because who knows which bank in town will be the next to shut its doors ? Would not recommend to anyone, anymore. Sorry… Read Full Review

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★☆☆☆☆

“Switching Service Very Bad”

Written on: 21/12/2015 by Di1988 (1 review written)

I switched to Yorkshire bank and I was left a month without online banking and overdraft service. I called several times and from Yorkshire apologized as they didn't sent me the customer number because they had system problems. The only reason I switched was because of the deal promoted for November for 9.9% EAR on overdraft. After my numerous calls from the branch informed me that I am not eligible for overdraft and I told them on the time of switching that this is the reason I want to… Read Full Review

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★☆☆☆☆

“Internet banking not working”

Written on: 17/12/2015 by Short213 (1 review written)

I am a new customer with Yorkshire bank and I have not been able to register for Internet or Telephone banking. The Bank has finally admitted there has been a problem for 'several months' and they do not have any idea when this will be fixed! When you try and register it tells you if you experience problems to phone a telephone number that has been out of use since 1 July 2015!! Dreadful Bank do not use! The CEO wants to float this Company on the stock exchange, he must be deluded… Read Full Review

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Hatethisbank's Comment

Written on: 17/12/2015

Totally agree, we're new customers too, and both of us have had numerous issues with registration and their website.
We would not recommend this bank to anyone as we've never had this many problems with any other bank.

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Justtrev's Comment

Written on: 05/01/2016

i applied online to open a business account 26/11/2015 , thats 40 days ago so far nothing, have not even received the paperwork to sign. I think Moses has better luck in the wilderness than I am having.
Trev

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★☆☆☆☆

“Internet banking useless”

Written on: 06/12/2015 by Jameshaybarn (1 review written)

Terrible bank. Internet banking a joke, does not work. Phone numbers on website 6 months out of date!Call centre clueless, complaints dept only interested in closing calls, not helping customers. Avoid banking with this bank! Dispute ongoing with them, no urgency in dealing with complaints! Avoid using!!!!! … Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 01/12/2015 by Osvaldo304 (1 review written)

Appaling customer service - the staff are friendly enough but don`t know what they are doing. They say they will send things through the post, nothing received, you ring up and they know nothing about it and the cycle repeats. Also when you ring them you are usually on hold for over 30 minutes before they answer the phone… Read Full Review

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★☆☆☆☆

“No loyalty and not to be trusted. ”

Written on: 10/11/2015 by JColeman (1 review written)

Having been a loyal Yorkshire /Clydesdale Bank customer for over 20 years. In 2009 i put my trust in the bank and obtained a large commercial property loan. Then in 2012 the bank decided to draw in loans or make things extremely difficult for customers that had taken out this type of loan. I understand that every business needs to protect there assets, but I feel that Yorkshire bank went a step too far and lost a lot of genuine loyal customers. I have to laugh when i see the Yorkshire banks ad… Read Full Review

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★☆☆☆☆

“Awful bank, avoid like the plague!”

Written on: 14/10/2015 by stevet152 (1 review written)

my 16 year old son has an account with Yorkshire Bank opened for him by his grandmother. We have now moved to Ireland and having told them of our change of address they still sent his new debit card to our old address, then when it was not activated in time because he never received it they deactivated his account and suspended his internet/telephone banking. When he rang them they took him through "security" which consisted of his full name, first line of address, sort code and account number… Read Full Review

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★☆☆☆☆

“Dreadful truly dreadful”

Written on: 08/10/2015 by Golliwog (1 review written)

We opened a business account 3 months ago. I was told that I should receive my welcome pack in around 10 days. After a fortnight I received nothing so called the customer service team who assured me that my account manager Callum from the Warrington branch would be in touch. I subsequently called the bank another 15 times over a ten week period but never received any correspondence from them whatsoever. It is hard to express just how dreadful this bank is compared to all the other banks I have… Read Full Review

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★☆☆☆☆

“Yorkshire bank - unhelpful”

Written on: 24/09/2015 by Koen158 (1 review written)

Recently received a contactless debit card that I did not ask for and did not want so cut this in half and returned it to the bank. Today received a letter stating my existing debit card (which does not expire until 2017) is being withdrawn in 2 weeks time. Rang the bank and informed them(again) that I do not want a contactless card and requested my existing card continue but informed this is not possible. Dealt with by a condescending and unhelpful customer 'advisor' who told me I only had 2… Read Full Review

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★☆☆☆☆

“Use another bank”

Written on: 24/09/2015 by Amarit498 (1 review written)

I have been a customer for 35/40 years and today tried paying some bills online, these were over the daily limit seemingly so called telephone banking. I was asked a question by the bank but I confirmed the answer to this question with my wife, I was therefore not allowed to use telephone banking system and it was suggested I call back. They must be joking, I will be to the local branch tomorrow to take all MY cash from this mickey mouse organisation… Read Full Review

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★☆☆☆☆

“Business banking, customer service nil rating”

Written on: 15/09/2015 by amlonsdale (1 review written)

Yorkshire Bank is quoted as one of the best buys in the market dues to its offer of 25 months free banking. How does Yorkshire Bank staff up for the flood of businesses that may wish to open up accounts? They have one man, Scott, who, it would seem, personally opens each and every account. There is a 5 day processing time, which kicks in after the expectant customer submits information online. I don't know what happens at the end of this 5 day processing time as it has now been 7 days and… Read Full Review

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