Co-operative Bank Reviews

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★★☆☆☆
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191
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Co-operative Bank

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Latest Reviews

★★★★★

“great custormer service”

Written on: 20/05/2015 by Lucyg1988 (1 review written)

Recently went to the soon closing (or already closed?) Sutton branch to open a bank account. Was told by the staff member this specific account had to be opened via the post and it could take weeks but he then went out of his way to find the forms for me fill them out then and there, photocopy and sign my ID and proof of address and sent it of himself. Just got my card today and I'm happy to bank somewhere with staff who care… Read Full Review

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★☆☆☆☆

“Oh dear.”

Written on: 13/05/2015 by 432Duncan (1 review written)

What an incredibly horrible online experience. You have to be the dalai lama not to pull your hair out over this disgusting user experience. 1) Continuously logged out, after a stupidly small amount of inactivity (I cannot see how to extend the log out grace period) 2) Ugly user interface 3) What the hell are all these stupid calculators? I don't have either of these annoying devices for my Lloyds account! Why do I have to always have these pieces of rubbish with me every moment I want to do… Read Full Review

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★☆☆☆☆

“Constant irrelevent calamities ”

Written on: 01/05/2015 by 35Nielsen (1 review written)

I have waited months to get business accounts opened with no success. the staff have no idea and don't care at all, my application has been lost more than once. Every time I call, there is yet another person who decides to pass my query along. best off taking your money elsewhere… Read Full Review

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★☆☆☆☆

“Cancelled card”

Written on: 10/04/2015 by McKnight201 (1 review written)

I have been with co-op for three years and have constant problems with Bill payments been blocked every month causing me to be chRged extra , the reason why they were blocked is apparently protecting me from fraud . Not protected at all made my financial situation worse. Then my card expires April this year , I clarifed with the bank that bills and card payments could be made still , they confirmed. That this is correct until the end of April . Bill payments not allowed as the card is expired… Read Full Review

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★☆☆☆☆

“unethical”

Written on: 06/04/2015

Although this goes back a few year ago i thought i would explain what happened to me.I became 4p overdrawn and they charged me over a £100. hard to believe i know.It still grieves me to this day.I was charged daily for being overdrawn.I went in to branch to try and sort it out and had no luck. When i closed my account down he even had a cheek to try and get me to switch my mortgage over to them. Shocking customer service at the newcastle branch… Read Full Review

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★☆☆☆☆

“bad”

Written on: 21/02/2015 by Krishd375 (1 review written)

For anyone considering switching to co-op personally I hate it and ive only been with them a few weeks i switched 2 of my accounts to them. Unnecessarily complex and time wasting logins, you cant use the security question answers you want to use or that are accurate cause they wont let you use a word with less than 5 letters, the site is regularly down for maintinence in the evenings. Also one of my cards never arrived and eventhough ive now got it im still waiting for my pin to arrive to… Read Full Review

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★☆☆☆☆

“bad”

Written on: 21/02/2015 by Krishd375 (1 review written)

For anyone considering switching to co-op personally I hate it and ive only been with them a few weeks i switched 2 of my accounts to them. Unnecessarily complex and time wasting logins, you cant use the security question answers you want to use or that are accurate cause they wont let you use a word with less than 5 letters, the site is regularly down for maintinence in the evenings. Also one of my cards never arrived and eventhough ive now got it im still waiting for my pin to arrive to… Read Full Review

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★★★★☆

“Great E.ON’s Locator Tool!”

Written on: 17/02/2015 by MartinezMicah43 (3 reviews written)

When it comes to providing information about the installation of solar panels, I found E.ON really helpful. Not only have they provided useful information to customers, but also great energy solutions perfect for the demanding needs of consumers like us. I also get to use the E.ON’s locator tool, which helped me significantly in finding the closest top-up site using our prepayment meters. … Read Full Review

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★★★★★

“Friendly Customer Services Offered!”

Written on: 10/02/2015 by ScruggsCole96 (3 reviews written)

With effective customer services provided by the Co-Operative Bank, I do not have any regrets for choosing them to be my banking solution. It offers simple yet effective internet banking to everyone with great needs. After signing up, I love the idea of getting the £100 bonus. I also find using their services very convenient with the application to check balance and making payments to various accounts. They also offer 24-hour telephone banking and friendly customer service agents. … Read Full Review

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★★★★☆

“Perfect Birthday Present!”

Written on: 06/02/2015 by MaderaJesus74 (2 reviews written)

With vibrantly wrapped Cadbury Roses chocolates, I get to surprise my girlfriend on her birthday. She really loved it, not just its look, but also its great taste. The rose chocolates were wrapped in unique blue packs and have become a conventional favorite in boxed and assortments chocolates. However, even with many competitors in the market, I will surely pick this one from Cadbury over and over again. With my great experience with this product, I will certainly recommend it to my friends! … Read Full Review

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★☆☆☆☆

“Incompetence over and over”

Written on: 31/01/2015 by RobSmith929 (1 review written)

I was originally told I had met the £100 switching requirements - then they changed their mind and I didn't get paid. I was told I would be put on a plus account (higher interest) - then I was left on the lower card with this change never happening but excuses being made. I was told I had a mortgage in principle - only to wait 2 weeks to speak again with them, to be told I had this removed (even though non of my details had changed, and that the original information they gave me was… Read Full Review

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★★★★☆

“Fast and easy transfer ”

Written on: 27/01/2015 by HoldenHackler68 (5 reviews written)

I just closed my account with another bank and transferred to Co-operative Bank. The entire transfer process was simple and fast, something I value a lot due to my busy schedule. The people who assisted me were courteous and helped me throughout the process. One thing I noticed about the bank is that everything is automated, so you have to visit your local branch personally if there’s a problem you want to discuss which isn’t featured on their list of services. … Read Full Review

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★★★★☆

“So far okay ”

Written on: 22/01/2015 by ReidBrooks71 (3 reviews written)

I’ve just transferred to Co-operative Bank and so far, the experience has been nice. The transfer process was fast and simple. I’ve read other reviews and my experience doesn’t match theirs. The service may not be perfect, but at least those who assisted me seem to be willing to help. The bank should also put efforts into making their service better and giving the satisfaction their clients want. After all, it’s what they claim to provide and isn’t just right for them to deliver their… Read Full Review

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★★☆☆☆

“Customer Service Needs Improvement ”

Written on: 22/01/2015 by FinnAgnew55 (5 reviews written)

My family has used Co-operative Bank for years. They’re a good bank in general, but looking into their customer service standards should be one of their priorities right now. With everything automated, there’s no way you’ll have the answer to your problem that doesn’t appear on their list of services unless you visit your local branch in person. Co-operative Bank doesn’t provide an option to hold and wait to talk to an adviser, which most automated phone services do!… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 22/01/2015 by Fozzie48anne (1 review written)

my late father passed away in July and my name was on his bank account as he had dementia I have pent the last 5 months trying to close his account and have remaining payments set up through my personal account. Despite phone bills in excess of £70 each month making calls to the bank I am still in a position where my poor late father is not laid to rest. This has impacted on my health somewhat as I keep getting passed from pillar to post ive complained to the head office in December still no… Read Full Review

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★★★★☆

“Effective, Convenient Banking Solutions!”

Written on: 21/01/2015 by SkylerWorkman1 (3 reviews written)

Aside from the friendly customer representatives that I get to work with in Co-Op, I also love the fact that they offer me only effective and convenient banking solutions. I really love working with this kind of company, which places customers on top of their priorities. Not only do they provide me with convenient banking processes, but they also help me with my financial needs and that is the same reason why I would love to recommend them to others!… Read Full Review

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★☆☆☆☆

“Total Failure!”

Written on: 19/01/2015 by TerryCollins351 (3 reviews written)

I once had an account in this bank but I totally regret my idea of even choosing this finance institution. The staff was extremely lethargic and non-supportive… Read Full Review

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★★★★☆

“Internet Banking - Friendly!”

Written on: 16/01/2015 by DaltonRollison39 (4 reviews written)

After more than a couple of years of working with Co-Op, I do not have any regrets for choosing them as my banking solution. I never experienced any issues when it comes to acquiring loans once needed, direct debits and more. I also go out without problems on my financial solutions. I can connect with all call centers in the United Kingdom unlike several other banks out there… Read Full Review

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★★★★☆

“Friendly Customer Services Offered!”

Written on: 15/01/2015 by GaryBrower57 (4 reviews written)

With effective customer services provided by the Co-Operative Bank, I do not have any regrets for choosing them to be my banking solution. It offers simple yet effective internet banking to everyone with great needs. After signing up, I love the idea of getting the £100 bonus. I also find using their services very convenient with the application to check balance and making payments to various accounts. They also offer 24-hour telephone banking and friendly customer service agents. … Read Full Review

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★★★★☆

“Committed to ethical banking”

Written on: 14/01/2015 by KeithAsht (3 reviews written)

I have been with the Cooperative Bank for most of my life and find it convenient and helpful. Branches can get a bit slow at times but the online banking service is secure and reliable. Any problems are quickly sorted and I'd recommend the bank and its staff to anybody… Read Full Review

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