Co-operative Bank Reviews

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Co-operative Bank

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Latest Reviews

★★★★☆

“Fast and easy transfer ”

Written on: 27/01/2015 by HoldenHackler68 (6 reviews written)

I just closed my account with another bank and transferred to Co-operative Bank. The entire transfer process was simple and fast, something I value a lot due to my busy schedule. The people who assisted me were courteous and helped me throughout the process. One thing I noticed about the bank is that everything is automated, so you have to visit your local branch personally if there’s a problem you want to discuss which isn’t featured on their list of services. … Read Full Review

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★★★★☆

“So far okay ”

Written on: 22/01/2015 by ReidBrooks71 (4 reviews written)

I’ve just transferred to Co-operative Bank and so far, the experience has been nice. The transfer process was fast and simple. I’ve read other reviews and my experience doesn’t match theirs. The service may not be perfect, but at least those who assisted me seem to be willing to help. The bank should also put efforts into making their service better and giving the satisfaction their clients want. After all, it’s what they claim to provide and isn’t just right for them to deliver their… Read Full Review

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★★☆☆☆

“Customer Service Needs Improvement ”

Written on: 22/01/2015 by FinnAgnew55 (5 reviews written)

My family has used Co-operative Bank for years. They’re a good bank in general, but looking into their customer service standards should be one of their priorities right now. With everything automated, there’s no way you’ll have the answer to your problem that doesn’t appear on their list of services unless you visit your local branch in person. Co-operative Bank doesn’t provide an option to hold and wait to talk to an adviser, which most automated phone services do!… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 22/01/2015 by Fozzie48anne (1 review written)

my late father passed away in July and my name was on his bank account as he had dementia I have pent the last 5 months trying to close his account and have remaining payments set up through my personal account. Despite phone bills in excess of £70 each month making calls to the bank I am still in a position where my poor late father is not laid to rest. This has impacted on my health somewhat as I keep getting passed from pillar to post ive complained to the head office in December still no… Read Full Review

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★★★★☆

“Effective, Convenient Banking Solutions!”

Written on: 21/01/2015 by SkylerWorkman1 (4 reviews written)

Aside from the friendly customer representatives that I get to work with in Co-Op, I also love the fact that they offer me only effective and convenient banking solutions. I really love working with this kind of company, which places customers on top of their priorities. Not only do they provide me with convenient banking processes, but they also help me with my financial needs and that is the same reason why I would love to recommend them to others!… Read Full Review

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★☆☆☆☆

“Total Failure!”

Written on: 19/01/2015 by TerryCollins351 (3 reviews written)

I once had an account in this bank but I totally regret my idea of even choosing this finance institution. The staff was extremely lethargic and non-supportive… Read Full Review

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★★★★☆

“Internet Banking - Friendly!”

Written on: 16/01/2015 by DaltonRollison39 (5 reviews written)

After more than a couple of years of working with Co-Op, I do not have any regrets for choosing them as my banking solution. I never experienced any issues when it comes to acquiring loans once needed, direct debits and more. I also go out without problems on my financial solutions. I can connect with all call centers in the United Kingdom unlike several other banks out there… Read Full Review

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★★★★☆

“Friendly Customer Services Offered!”

Written on: 15/01/2015 by GaryBrower57 (5 reviews written)

With effective customer services provided by the Co-Operative Bank, I do not have any regrets for choosing them to be my banking solution. It offers simple yet effective internet banking to everyone with great needs. After signing up, I love the idea of getting the £100 bonus. I also find using their services very convenient with the application to check balance and making payments to various accounts. They also offer 24-hour telephone banking and friendly customer service agents. … Read Full Review

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★★★★☆

“Committed to ethical banking”

Written on: 14/01/2015 by KeithAsht (3 reviews written)

I have been with the Cooperative Bank for most of my life and find it convenient and helpful. Branches can get a bit slow at times but the online banking service is secure and reliable. Any problems are quickly sorted and I'd recommend the bank and its staff to anybody… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 02/01/2015 by hollyhansop (2 reviews written)

For a company that claims they are good with money, I find this claim pragmatic. Extreamly hard to question and get answers to disputed item on a statement, had to take the matter to the ombusman who ruled in my favour. … Read Full Review

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★☆☆☆☆

“Ethical? Maybe, just don't go overdrawn...”

Written on: 31/12/2014 by KarenPorterfield215 (1 review written)

I went to the Co-op Bank largely on the recommendation of my parents. And while I had plenty of money in my account things were fine. However an acident left me unable to work for a while, and the funds became depleted, which was when the fun started. I went into my local branch to try and see what they could do to assist, I came out having been pressured into taking out a loan and credit card I could barely afford... the direct debit for the former was variable, one notable occasion the direct… Read Full Review

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★★☆☆☆

“No Customer Loyalty”

Written on: 08/12/2014 by ElliotLove186 (1 review written)

I have been with the Coop bank since leaving school at 16. I am now 46. When I had my children and no money of my own coming in, I was offered overdrafts up to £2,500 and loans aplenty. 

Fast forward 20 years, now divorced, bit more money coming in, but need a little 'sub' every now and again and it's a big fat no to a minimal overdraft despite still sending me literature offering loans. 

Recently, with a broken car and no lump sum to get it fixed, I filled in one of said loan applications and
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Jewelsairporttransfers's Comment

Written on: 01/01/2015

I like your post,increase my knowledge!

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Jewelsairporttransfers's Comment

Written on: 01/01/2015

I like your post,increase my knowledge!

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★★★★☆

“Simple banking”

Written on: 13/11/2014 by CindyBerry (1 review written)

£100 bonus when you sign up. An app to check balance and make payments to different accounts. 24 hour telephone banking. Friendly customer service agents. Way better then Hsbc in my opinion… Read Full Review

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★☆☆☆☆

“The Co op business bank have a current cheque fraud...”

Written on: 04/11/2014 by timbo69 (1 review written)

The Co op business bank have a current cheque fraud problem. Because of this they are holding all cheques in a suspense account a cross the UK before clearing. Here is the problem. I am a retailer banking via the post office. Last week over £14,000 of my cash paid in to the post office was put into a suspense account. Some of which one whole week later has not been re - credited to my account. They have an IT problem in that any deposits via the post office cannot be differentiated from… Read Full Review

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★☆☆☆☆

“unreliable”

Written on: 08/10/2014 by Mariaj326 (1 review written)

The most unreliable bank ever !!!! Payments were late, thanks Co-Op for making me poor for today when I shouldn't be !!!!… Read Full Review

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★☆☆☆☆

“Lying, cheating, unprofessional”

Written on: 02/10/2014 by tsFletcher81 (1 review written)

Invested with them 2 years ago and they continually move the goalposts in an attempt to avoid giving us our money back. DO NOT TRUST THESE CRETINS… Read Full Review

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★☆☆☆☆

“Uncooperative Bank”

Written on: 26/09/2014 by Evangeliney7 (1 review written)

Been with the cooperative for 3 years all good till i changed jobs and went from monthly paid to weekly which ment changing my direct debits obviously on my part made a few mistakes allowing funds not to be available in full for direct debits but to close my account stating i have a months notice is disgraceful its not even like i owed the bank anything for my banking mistakes i paid the £15 fines each time and was notified 18th i had until the 1st October so not even the months notice so glad… Read Full Review

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★☆☆☆☆

“They cleared a check, after 7 days I might add..”

Written on: 17/09/2014 by 456Breen (1 review written)

Where to start. Cooperative bank. Sigh. They cleared a check. Took 7 days. It was a check my husband had received from his grandmother. Made the funds available. The cheque came back about a week after funds made available. There was a problem with his nans signature from her bank. Sorted it all with her bank. It results in us being overdrawn. For a morning. We had it sorted by early afternoon. All fair enough but they refused to accept the information from the other bank, etc… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 18/08/2014 by Paulsoutheast (2 reviews written)

When I first joined Co-operative I thought I'd be in safe hands. How wrong was I. I've had 2 to 3 cards replaced within 3 to 4 years being with them due to fraud, money going missing on my account. I've never seen a penny back of my money that has magically gone and they treat you as the criminal. I have a basic account with them but still they have some how let the account go into debt and not due to my own mistakes. Authorising non direct debit's to be withdrawn out of my account when funds… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 15/08/2014 by MarthaKirkland66 (1 review written)

These people rate either unwilling or unable to meet the most basic customer service. I had had a number of issues which were fairly clear and basic but it is beyond the wit of man to reCh a resolution. There truly is no beginning to their competence … Read Full Review

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