Co-operative Bank Reviews

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Co-operative Bank

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Latest Reviews

★☆☆☆☆

“Shambolic Service”

Written on: 11/07/2014 by AlonzoWarren (1 review written)

too have a FSB Business account with the Co-operative bank, but unlike the reviewer, have found the bank to be slow , inefficient and unhelpful. Ok for day to day transactions but that's about it, Everything for the business account is dealt with centrally in Skelmersdale ( so no branch support for business customers), Your only option is to phone them if you require anything, You then eventually get to speak to an operator( different one each time) who is usually poorly trained and has little… Read Full Review

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★★★★☆

“Feel sorry for the staff”

Written on: 04/07/2014 by plmy (10 reviews written)

I just wanted to write this review as a quick endorsement of the co-operative bank staff. I've been with the bank for many years, and have free banking with them as a member of the FSB. In all the years of dealing with the bank I can't recall any issues. The staff have been professional, responsive and polite and the experience as a whole has been better than our time at HSBC (our previous business bank). … Read Full Review

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Kj100's Response to plmy's Review

Written on: 11/07/2014

I too have a FSB Business account with the Co-operative bank, but unlike the reviewer, have found the bank to be slow , inefficient and unhelpful. Ok for day to day transactions but that's about it, Everything for the business account is dealt with centrally in Skelmersdale ( so no branch support for business customers), Your only option is to phone them if you require anything, You then eventually get to speak to an operator( different one each time) who is usually poorly trained and has little knowledge about business accounts, anything they need to send you paperwork etc. takes up to two weeks to arrive via UK mail. Overall shambolic, You can't even pay in cash or make a withdrawal on your debit card, you have to use the old paper paying in books or cash a cheque, I mean how out of date is that system.

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★☆☆☆☆

“terrible service”

Written on: 30/04/2014 by SimonBlevins471 (1 review written)

Ìhave spent 8 telephone calls from Amsterdam to the Uk today in an effort to cancel a stolen debit card. The service from Co-op is shocking. The number on the web site requires you to enter your account number - impossible once on holiday - and then puts you through to an automated "we're happy to help"type service, which is totally unhelpful. I've now used around 30 minutes of international telephone time, just to get through to a real person. As soon as I get home I will be… Read Full Review

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★☆☆☆☆

“DEFICIENCY WITH ICICI BANKING SERVICE”

Written on: 11/04/2014 by DonovanAnderson97 (1 review written)

I WARN ALL THE CO OPERATIVE ACCOUNT HOLDERS WHO HOLDS A CURRENT ACCOUNT WITH ICICI BANK TO BE AWARE FO THE TUTICORINE BRANCH WE HAD FACED 800000 RUPEES OF LOSS WE HAD APPROACHED AND INTIMATED THIS ISSUE TO Chanda Kochhar DESIGNATED AS CEO OF ICICI BANK BUT WE HAVEN'T RECEIVED ANY RESPONSE IF CEO DONOT RESPOND TO THE CUSTOMERS COMPLAINT THEN UNDER DESIGNATED STAFF WILL PERFORM … Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 02/04/2014 by SoAnother (1 review written)

I applied for an account with these monkeys online and was told that I was accepted and to wait for them to contact me. I received a phone call saying that I should take my ID to my local branch. I took my ID and was told that my application had been rejected even before they looked at my ID. I told them that I had been called and told to bring my ID. They insisted that no one would have made such a call. In other words I was a liar. I showed them their number in my call log and they then said… Read Full Review

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★☆☆☆☆

“What are the staff being paid to do?”

Written on: 24/03/2014 by Hart161 (1 review written)

It has taken almost 4 weeks for a simple instruction to be undertaken. I have banked here for over 40 years, and have a few various accounts open, but now seriously consider leaving. I requested for a particular account to be shut down but it has taken almost four weeks and numerous calls, for this simple task to be done. I felt it was like talking to a brick wall. The account eventually was blocked, but somehow none of the cashiers accepted a payment and pay in to it again. This caused… Read Full Review

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★★★★☆

“Been with them over 30 years - no problems”

Written on: 22/03/2014 by GeorgePearson (1 review written)

We moved to the Co-Op over 30 years ago as they used to pay interest on the credit balance of your account. Never had any problems with getting loans when needed, direct debits etc go out with no problems........... Call centres all in UK unlike many other banks and no matter what time of day you phone there is always someone helpful there. Maybe the people who have had problems should look at the way they treat the people they are dealing with. The bank workers are not there to be abused!!… Read Full Review

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★☆☆☆☆

“absolutely horrific”

Written on: 02/02/2014

Service is really bad only one person on till spoke to the main manager she was even worse blaming mr trying to say it's my fault I came around lunchtime so horrible dont go there balloon st ive switched to Barclays and they are miles better co op is really bad company the staff are always forcing you to get another account or have a review u get forced! !!!!!!!!… Read Full Review

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★☆☆☆☆

“Gone down hill”

Written on: 16/01/2014 by Tomtom9 (1 review written)

Been with this bank 50years I was always proud to say I banked. With the co-op but not any more the management is just as greedy and overpaid as all the rest the Flowers affair proves it… Read Full Review

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★☆☆☆☆

“International Money Transfer Fees and Customer service”

Written on: 09/01/2014

I am currently based in France and have been very much depending on using my debit card to withdraw cash from my Cooperative account. I have been travelling back to the UK in May 2013 and for some reason the cooperative bank thought it was suspicious for me to be using my card both in France and the Uk so they blocked my card. I was unable to withdraw money from cash points during my time in England as a result - After numerous calls the card was finally unblocked...but not for long as the… Read Full Review

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★☆☆☆☆

“Ethical - I think not!”

Written on: 29/11/2013

I've just come out of a single payment IVA (not the 6 year version) and the one bank I wouldn't touch with a barge pole is the Coop. They started all my problems by slashing my credit immediately after I paid a £15,000 loan off. I only made the payment because they made a very favourable rate offer only to slash that down to £500 immediately I made the £15,000 pay off. The sudden withdrawal of credit seriously skewed my borrowing to available credit ratio and set off a devastating spiral… Read Full Review

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★☆☆☆☆

“Bank attude”

Written on: 25/11/2013

Not impressed with bank forcing contact less cards on customers and unwilling to discuss it… Read Full Review

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★☆☆☆☆

“unethical theives for business loans”

Written on: 12/11/2013

Having been with the coop for many years, we paid a £4000 arrangement fee to have a business loan at a fixed rate over the bank of england rate. Business is going well and we have paid back half the loan. After 6 years, the coop have written to us telling us that they are not making enough money out of us and want to put the fixed rate up, although we have a contract and paid an arrangement fee for the privilege. They have told us not to tell anyone or they will pull our mortgage. Whilst we… Read Full Review

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★☆☆☆☆

“Student Account - Cancelled application and called a liar”

Written on: 11/11/2013 by Hijamie (1 review written)

I having been trying to open a student account with then for weeks, got the first letter requiring the information back such as student loan, course details etc so took them into the local bank and they said all was ok. Didn't hear back so presumed (wrongly) that it was being processed. Got a letter a week later stating they had cancelled the application with no reasoning as to why. I rang and was told that I had not submitted when my course starts on the documentation, even though it is… Read Full Review

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★☆☆☆☆

“Business banking is backwards”

Written on: 28/10/2013

They've put new "anti fraud" measures in place which means basically a business account can't make more than £20k worth of payments in one day. So what happens when you try to make payroll? You can't - you have to ring them up like it's 1985 and ask them to make the payments for you. This is not how business banking should work - we're switching banks… Read Full Review

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Coopbank's Comment

Written on: 05/11/2013

Don't blame you. Their whole business model is a joke, they will go bust

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★☆☆☆☆

“A joke”

Written on: 18/10/2013 by knittedredpanda (1 review written)

Basically I called them a while ago and asked about overdrafts at which point I was told I had no facility at all. And then a couple to weeks ago I called into a branch and they told me my balance, which was higher than I expected but I over estimate bills to avoid problems, so more money than expected is really common for me. Then I suddenly found myself overdrawn by £75. Obviously because I am unemployed and have scattergun employment that is a huge sum of money, because obviously I have… Read Full Review

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Coopbank's Response to knittedredpanda's Review

Written on: 05/11/2013

It could be worse you could work for the bank!

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★☆☆☆☆

“Cooperative Bank, are they going bust???”

Written on: 06/10/2013

The cooperative bank have started closing basic account holders accounts with no notice using the excuse of being overdrawn , our account can't go overdrawn and there is nothing on any statement for the last year to say that we have. we found out it had been closed after we started to get letters from companys saying our direct debit had been cancelled. They gave no notice, and cancelled account just before DD's and SO's were due to leave account. There aren't swear words big enough to… Read Full Review

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Coopbank's Comment

Written on: 05/11/2013

I would leave and try a proper bank they will go bust. The computer systems they use are rubbish and they are not interested in customers at all

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★☆☆☆☆

“Account closure and switching, is rubbish”

Written on: 26/09/2013

I have been with. Co op bank for 30 years, now being forced to close my account in Guernsey. I have Opened another in uk mainland with co op and asked them to do the switchover as advertised on the tv. But. Guess what !!!!! As a loyal customer all these years they can't ever be bothered to push a button and do it for me. It is not their policy, Only if I was changing from a different bank. How is that for loyalty. The bank is obviously going to pot… Read Full Review

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Simplyfinance's Comment

Written on: 08/10/2013

Internal switches are not covered by the switch guarantee scheme which is advertised on TV. As for pushing a button it wont be that simple especially with an off-shore account being involved. I work in banking and have for several years. The new switching scheme is for moving from one bank to another not the same bank account switching as clearly stated on the current account switch guarantee website.
The switch guarantee scheme is a nationwide service not a coop bank service.

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★☆☆☆☆

“Co-operative Bank Just don't care about you”

Written on: 24/09/2013 by tewmike (1 review written)

I have been a customer of the bank for a number of years now, firstly in the UK and then at Guernsey. Recently had a letter that they were closing the branch in Guernsey branch. So what help have the Co-operative Bank given their loyal customers NONE, thats it absolutely nothing. How can a bank treat people like this, well the Co-operative Bank can. They just don't care at all. When you ring their call centre apart of holding for ages, they give you completely wrong information. What is the… Read Full Review

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★☆☆☆☆

“"Special" paying-in envelopes”

Written on: 22/09/2013

The other day I was in the unusual position of possessing a cheque to pay into my Co-operative Bank (my wage goes in automatically). I had already waited several weeks for the cheque to arrive (from my local council) and was anxious to pay it in as I really needed the money, knowing of course that it would take five days to clear. I thought they would have some paying-in envelopes at the Post Office (situated in our local Co-operative Supermarket) because last time I paid a cheque in, they… Read Full Review

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