Co-operative Bank Reviews

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Co-operative Bank

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Latest Reviews

★☆☆☆☆

“They cleared a check, after 7 days I might add..”

Written on: 17/09/2014 by 456Breen (1 review written)

Where to start. Cooperative bank. Sigh. They cleared a check. Took 7 days. It was a check my husband had received from his grandmother. Made the funds available. The cheque came back about a week after funds made available. There was a problem with his nans signature from her bank. Sorted it all with her bank. It results in us being overdrawn. For a morning. We had it sorted by early afternoon. All fair enough but they refused to accept the information from the other bank, etc… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 18/08/2014 by Paulsoutheast (2 reviews written)

When I first joined Co-operative I thought I'd be in safe hands. How wrong was I. I've had 2 to 3 cards replaced within 3 to 4 years being with them due to fraud, money going missing on my account. I've never seen a penny back of my money that has magically gone and they treat you as the criminal. I have a basic account with them but still they have some how let the account go into debt and not due to my own mistakes. Authorising non direct debit's to be withdrawn out of my account when funds… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 15/08/2014 by MarthaKirkland66 (1 review written)

These people rate either unwilling or unable to meet the most basic customer service. I had had a number of issues which were fairly clear and basic but it is beyond the wit of man to reCh a resolution. There truly is no beginning to their competence … Read Full Review

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★☆☆☆☆

“UNCO-OPERATIVE BANK”

Written on: 12/08/2014 by ColtHastings (1 review written)

Absolutley useless I have had numerous problems with them ie they admitted a short while ago that they did not have a sample of my signature even though i have been with them for 9 years! The only reason I stay with them is I cant find business banking cheaper! I really dread phoning them as i know i will have to wait for a while to speak to someone who does not know what they are talking about… Read Full Review

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★☆☆☆☆

“Awful. Avoid bank at all costs. ”

Written on: 30/07/2014 by 1979Burnham (1 review written)

Awful experience with Co op. Will never get the time back trying to remedy my accounts with them. Shambolic set up. Staff blame 'The Computer' for all errors. Cannot emphasise how angry and upset I am with the organisation. Terrible. A disgrace… Read Full Review

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★☆☆☆☆

“Shambolic Service”

Written on: 11/07/2014 by AlonzoWarren (1 review written)

too have a FSB Business account with the Co-operative bank, but unlike the reviewer, have found the bank to be slow , inefficient and unhelpful. Ok for day to day transactions but that's about it, Everything for the business account is dealt with centrally in Skelmersdale ( so no branch support for business customers), Your only option is to phone them if you require anything, You then eventually get to speak to an operator( different one each time) who is usually poorly trained and has little… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 30/04/2014 by SimonBlevins471 (1 review written)

Ìhave spent 8 telephone calls from Amsterdam to the Uk today in an effort to cancel a stolen debit card. The service from Co-op is shocking. The number on the web site requires you to enter your account number - impossible once on holiday - and then puts you through to an automated "we're happy to help"type service, which is totally unhelpful. I've now used around 30 minutes of international telephone time, just to get through to a real person. As soon as I get home I will be… Read Full Review

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★☆☆☆☆

“DEFICIENCY WITH ICICI BANKING SERVICE”

Written on: 11/04/2014 by DonovanAnderson97 (1 review written)

I WARN ALL THE CO OPERATIVE ACCOUNT HOLDERS WHO HOLDS A CURRENT ACCOUNT WITH ICICI BANK TO BE AWARE FO THE TUTICORINE BRANCH WE HAD FACED 800000 RUPEES OF LOSS WE HAD APPROACHED AND INTIMATED THIS ISSUE TO Chanda Kochhar DESIGNATED AS CEO OF ICICI BANK BUT WE HAVEN'T RECEIVED ANY RESPONSE IF CEO DONOT RESPOND TO THE CUSTOMERS COMPLAINT THEN UNDER DESIGNATED STAFF WILL PERFORM … Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 02/04/2014 by SoAnother (1 review written)

I applied for an account with these monkeys online and was told that I was accepted and to wait for them to contact me. I received a phone call saying that I should take my ID to my local branch. I took my ID and was told that my application had been rejected even before they looked at my ID. I told them that I had been called and told to bring my ID. They insisted that no one would have made such a call. In other words I was a liar. I showed them their number in my call log and they then said… Read Full Review

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★☆☆☆☆

“What are the staff being paid to do?”

Written on: 24/03/2014 by Hart161 (1 review written)

It has taken almost 4 weeks for a simple instruction to be undertaken. I have banked here for over 40 years, and have a few various accounts open, but now seriously consider leaving. I requested for a particular account to be shut down but it has taken almost four weeks and numerous calls, for this simple task to be done. I felt it was like talking to a brick wall. The account eventually was blocked, but somehow none of the cashiers accepted a payment and pay in to it again. This caused… Read Full Review

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★★★★☆

“Been with them over 30 years - no problems”

Written on: 22/03/2014 by GeorgePearson (1 review written)

We moved to the Co-Op over 30 years ago as they used to pay interest on the credit balance of your account. Never had any problems with getting loans when needed, direct debits etc go out with no problems........... Call centres all in UK unlike many other banks and no matter what time of day you phone there is always someone helpful there. Maybe the people who have had problems should look at the way they treat the people they are dealing with. The bank workers are not there to be abused!!… Read Full Review

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★☆☆☆☆

“absolutely horrific”

Written on: 02/02/2014

Service is really bad only one person on till spoke to the main manager she was even worse blaming mr trying to say it's my fault I came around lunchtime so horrible dont go there balloon st ive switched to Barclays and they are miles better co op is really bad company the staff are always forcing you to get another account or have a review u get forced! !!!!!!!!… Read Full Review

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★☆☆☆☆

“Gone down hill”

Written on: 16/01/2014 by Tomtom9 (1 review written)

Been with this bank 50years I was always proud to say I banked. With the co-op but not any more the management is just as greedy and overpaid as all the rest the Flowers affair proves it… Read Full Review

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★☆☆☆☆

“International Money Transfer Fees and Customer service”

Written on: 09/01/2014

I am currently based in France and have been very much depending on using my debit card to withdraw cash from my Cooperative account. I have been travelling back to the UK in May 2013 and for some reason the cooperative bank thought it was suspicious for me to be using my card both in France and the Uk so they blocked my card. I was unable to withdraw money from cash points during my time in England as a result - After numerous calls the card was finally unblocked...but not for long as the… Read Full Review

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★☆☆☆☆

“Ethical - I think not!”

Written on: 29/11/2013

I've just come out of a single payment IVA (not the 6 year version) and the one bank I wouldn't touch with a barge pole is the Coop. They started all my problems by slashing my credit immediately after I paid a £15,000 loan off. I only made the payment because they made a very favourable rate offer only to slash that down to £500 immediately I made the £15,000 pay off. The sudden withdrawal of credit seriously skewed my borrowing to available credit ratio and set off a devastating spiral… Read Full Review

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★☆☆☆☆

“Bank attude”

Written on: 25/11/2013

Not impressed with bank forcing contact less cards on customers and unwilling to discuss it… Read Full Review

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★☆☆☆☆

“unethical theives for business loans”

Written on: 12/11/2013

Having been with the coop for many years, we paid a £4000 arrangement fee to have a business loan at a fixed rate over the bank of england rate. Business is going well and we have paid back half the loan. After 6 years, the coop have written to us telling us that they are not making enough money out of us and want to put the fixed rate up, although we have a contract and paid an arrangement fee for the privilege. They have told us not to tell anyone or they will pull our mortgage. Whilst we… Read Full Review

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★☆☆☆☆

“Student Account - Cancelled application and called a liar”

Written on: 11/11/2013 by Hijamie (1 review written)

I having been trying to open a student account with then for weeks, got the first letter requiring the information back such as student loan, course details etc so took them into the local bank and they said all was ok. Didn't hear back so presumed (wrongly) that it was being processed. Got a letter a week later stating they had cancelled the application with no reasoning as to why. I rang and was told that I had not submitted when my course starts on the documentation, even though it is… Read Full Review

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★☆☆☆☆

“Business banking is backwards”

Written on: 28/10/2013

They've put new "anti fraud" measures in place which means basically a business account can't make more than £20k worth of payments in one day. So what happens when you try to make payroll? You can't - you have to ring them up like it's 1985 and ask them to make the payments for you. This is not how business banking should work - we're switching banks… Read Full Review

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Coopbank's Comment

Written on: 05/11/2013

Don't blame you. Their whole business model is a joke, they will go bust

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★☆☆☆☆

“A joke”

Written on: 18/10/2013 by knittedredpanda (1 review written)

Basically I called them a while ago and asked about overdrafts at which point I was told I had no facility at all. And then a couple to weeks ago I called into a branch and they told me my balance, which was higher than I expected but I over estimate bills to avoid problems, so more money than expected is really common for me. Then I suddenly found myself overdrawn by £75. Obviously because I am unemployed and have scattergun employment that is a huge sum of money, because obviously I have… Read Full Review

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Coopbank's Response to knittedredpanda's Review

Written on: 05/11/2013

It could be worse you could work for the bank!

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