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| Customer Service | 7.1/10   |
|---|---|
| Telephone Banking | 7.5/10 |
| Internet Banking | 6.6/10 |
| Local Branch | 5/10 |
| Cash Point Facility | 7/10 |
| Overall rating | 5.6/10 |
Full review by
Joffie
on 8th Oct 2008
User Rating : 10
Respect :
0
Good Points: Ethical stance, co-operative status, excellent call centre with rapid and courteous response. Web site is also user-friendly and it is easy to manage accounts.
Bad Points: Occasionally feel I would like a branch locally.
General comments: Over twenty years I have never experienced a problem with the Co-operative Bank. I feel confident that my money is safe and that it is invested according to principles of social responsibility. I feel valued as a customer.
Joffie's review and ratings | 70 words
Review by
draegon
on 19th Sep 2008
User Rating : 9
Respect :
0
I have been with this bank for a number of years now and they have always been helpful and understanding with any problems that I have had. The website is a great day-to-day tool to make sure everything is as expected.
If things do go wrong you can always pick up the phone and somebody in GB is there, willing to help (and usually very able). The service is always friendly and they are always willing to explain anything you might be unsure about.
The main drawback is the fact that they charge for ...
draegon's full review | 150 words
Review by
jacqueline927
on 17th Sep 2008
User Rating : 9
Respect :
0
The Cooperative is dedicated to keeping a UK call centre - I know because I checked some time ago - rather than outsourcing to a cheaper country - the benefits of dealing with someone 'local' particualary when sorting one's financial affairs are invaluable to me.
I believe the Cooperative status of the bank means my money is secure as the bank operates with caution.
I support their ethical stance and their cooperative status - as a customer I receive an annual payout based on what i spent withi ...
jacqueline927's full review | 250 words
Review by
zephyrx
on 5th Sep 2008
User Rating : 1
Respect :
0
Since opening accounts with Smile and the Co-operative V Bank several years ago, I've had nothing but trouble. Compared to my other main bank, they are awful.
They come across as if the business has been chronically underinvested in. Internet banking with them is a joke - the web site is antiquated. You can't find out what you ' re true available balance is, you have to go to a Link cashpoint to find out. This makes budgeting very difficult. Also, unlike other banks, there's no running total of ...
zephyrx's full review | 734 words
Review by
Guest.
on 25th Jul 2008
User Rating : 1
Respect :
0
I joined smile because it was important to my to put my money in a bank which invests ethically. As anyone knows, switching bank accounts is no easy task, and with Smile as it is the online arm of the co-operative you don't get the perks of high street banks which make life a lot easier. i.e. being able to pay in money via a branch or make an enquiry. However, I thought small personal sacrifices for the great good. Sadly, it's been one charge after another since I joined. As I am not well off an ...
Guest.'s full review | 425 words
Review by
Guest.
on 13th Jun 2008
User Rating : 8
Respect :
0
Overall, I am very satisfied with the Co-operative Bank. They have a brilliant telephone banking service with all call centres being UK based, a strict ethical policy so I know my money isn't being invested in unethical things, clear and regular statements, also I know that the co-op are responsible lenders and treat you as a customer not a profit....savings account rates are pretty low however.
Guest.'s full review | 95 words
Review by
nvv
on 24th Apr 2008
User Rating : 3
Respect :
0
With the internet service so awful and slow that it is to all intents and purposes useless and detrimental to having an account in the first place
nvv's full review | 54 words
Review by
kmm154
on 23rd Mar 2008
User Rating : 8
Respect :
0
I have changed from Abbey to Cooperative Bank in the last year, and I rate it highly because I can speak to assistants in the UK and not in Asia, this is a bonus as they can understand me and my needs. Very happy so far.
kmm154's full review | 56 words
Review by
James Herbert
on 18th Nov 2007
User Rating : 8
Respect :
-1
Internet banking excellent local branch very good. when mistakes have been made any losses have been refunded immediately. I would recommend to anyone.
James Herbert's full review | 24 words
Review by
pauld234
on 15th Oct 2007
User Rating : 7
Respect :
0
Good interest rates and online service. Slow to respond to online queries.
pauld234's full review | 12 words
Review by
nausicaa
on 2nd Feb 2007
User Rating : 0
Respect :
0
On 3rd January 2007 I went about £8 over my £100 o/d limit for literally a couple of hours (i paid some money in the same morning). For this, I was charged £35 - debited from my account the same day with no notification, sending me £33 over the limit. I received some days later a rude and condescending letter accusing me of 'misusing my account'. On another occasion I was charged £15 and £25 for going slightly overdrawn - again, I received my salary that same ...
nausicaa's full review | 256 words
Review by
clue30
on 22nd Dec 2006
User Rating : 1
Respect :
0
Ethical Investment: With the Co-op I believe that my money will not be invested in the arms trade, the tobacco industry or anything else that tends to kill or exploit people. I think this is a very good reason for choosing a bank, and it must be one of the most popular reasons for people doing so, but it is the only reason I can think of for joining this bank, therefore I have only given it one point.
High Street Accessibility:
There are hardly any branches to be found, although if you have ...
clue30's full review | 641 words
Review by
turnupthebassnow
on 16th Jun 2006
User Rating : 4
Respect :
+2
Clearly more bad points than good here. I would recommend investigating other banks that might be able to handle your finances better than Co-op. Whilst I'd like my money to be in an ethical bank, it's hardly viable to do so if the bank are bumbling and incompetent and have hardly any branches.
I am disappointed with my experiences of this bank.
turnupthebassnow's full review | 195 words | 1 comment added.
Review by
joepesci
on 5th Dec 2005
User Rating : 10
Respect :
+1
I have a current account and credit card with the Co operative bank and I have been thoroughly satisfied with both. The credit card APR is just 8.9% (far lower than any competitors). The current account is easily accessible (telephone/branch/internet/post/post office), and you get statements regularly.
I like the ethical policy which means my money stays clean, and is being invested on the basis of sound principles.
joepesci's full review | 84 words
1.0/10 Co operative Bank Telephone Banking 2.5/10 Co-operative Bank Internet Banking www.co-operative.co.uk 9.0/10 Co-operative Bank Student Account 3.7/10 Co-operative Bank Child Bonus Saving Account 8.0/10 Co-operative Bank Current Account (Debit Card) Would you like to see a review that's not being listed?
