Co-operative Bank Reviews

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Co-operative Bank

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Latest Reviews

★☆☆☆☆

“Hopeless !!!”

Written on: 06/10/2016 by NataliaCantrell451 (1 review written)

Placed a cheque to be credited to my account in the branch post box at the Old Market Square, Warrington branch on 25 Sept. The cheque did not get credited to my account so rang branch on 3 October to find out what had happened to it. They checked an found it still in the post box a week after posting - no apology given. What bank fails to check post on a daily basis, surely dealing with incoming mail should be a daily priority. Good job I was not desperate for the funds as they would no… Read Full Review

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★☆☆☆☆

“Defunct Online Facility”

Written on: 27/09/2016 by JaydaGrant171 (1 review written)

Severe lack of Branches which would be ok if the online Banking was any good. The introduction of a card reader to make simple changes to your online account is daft, particularly since I dont have a card reader. I have been unable to set up a direct debit to pay rent and now I wanted to change address and once again cant because I dont have a card reader. The only branch I know of is in Walthamstow which means a time wasting journey accross London just to do small things that should be done… Read Full Review

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★☆☆☆☆

“Disgusting customer care - useless bank”

Written on: 24/09/2016 by NeveahOrtiz (1 review written)

Am writing this after witnessing my 80 year old father's experience. He received a pin & debit card - used once then the pin came up as incorrect, however it's the pin number the co-op sent. Contactless was no better and didn't work either! Phoned customer care was basically told he was putting number in wrong and/or the card was damaged. Said it didn't look like the card was damaged but apparently I wouldn't be able to tell. Sent New card guess what it doesn't work. Dad can't access his money… Read Full Review

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★☆☆☆☆

“New Private internet srvice terrible”

Written on: 04/07/2016 by fawcettbaron (1 review written)

New so called improved internet banking is terrible- locks you out all the time even if you can get in in the first place. Not particularly user friendly when you actually can sign in, Complained to Customer services, never got a call back, absolutely useless and could not care less- I will be moving both my accounts with coop Private and Business - The business banking internet is fine but want accounts in same bank as transfer money. No one cares at Coop about this… Read Full Review

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★☆☆☆☆

“8 weeks in application - still waiting.”

Written on: 22/04/2016 by EagleEyed22 (1 review written)

I banked with Co-op for several years, then closed down the account when it was no longer needed. Now, after a few years, I need the account again. I was told I would need to apply again as a new customer, but was told this would qualify me for 18 months free banking so I was quite okay with this. Applications were submitted; documents produced and provided. After not hearing from them for six weeks I contacted them to be told they'd mispelled my email, and they needed three questions answered… Read Full Review

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★☆☆☆☆

“timewasters”

Written on: 04/03/2016 by 52Lyons (1 review written)

I already have a current account with another bank and am looking for a BASIC bank account. Booked appointment with Coop and brought proof of ID and proof of address. I thought that's all I needed but no. They started a drill with ridiculous questions such as am I married, do I have a will, etc. I just shut them up and said that mine is an application for a basic bank account, not a job. They asked me about credit history. I was shocked, again I have read in top sites like moneysavingexperts… Read Full Review

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★☆☆☆☆

“Prefers to gossip than help customers in store”

Written on: 09/02/2016 by 191Hurley (1 review written)

Went in store to open an account, the lady was happy to take me aside to a computer and start opening my account. But because I had missing paperwork I had to come back. This time there were 3 members of staff available, the man that was dealing with my request just looks at me a little agitated as I was interrupting his little chat with colleagues and wanted to do something that would take him quite long. So he asks me my age, makes a face as if it's an issue and just gives me paperwork to… Read Full Review

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★☆☆☆☆

“They've given up.”

Written on: 01/02/2016

Lousy customer service, lengthy admin and application. Do not waste your time trying their switch option, it's a joke. Closing this account took equally as long as opening it… Read Full Review

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★☆☆☆☆

“zero stars. appalling beyond words”

Written on: 01/12/2015 by Colts11 (1 review written)

I have banked with the Cooperative for over 5 years. My account is well managed and I am not one for defaults bank charges ect. This weekend my bank card declined when I called to enquire why (as I knew 100% I have plenty available) they advised me they had closed my accountaccount a couple of days beforebefore without my consent. I was shocked and extremely confused. Their explanation "we have closed your account due to recent business policy criteria changes" 4 days on and still I do not… Read Full Review

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★☆☆☆☆

“Take your money through giving out false info”

Written on: 26/11/2015 by rnrrob (1 review written)

We went to see a mortgage advisor she told us to pay £150 for a valuation of our property in order to remortgage from NatWest to them. We paid this then had our house under valued by them at £160000 therefore we did not meet the 85% loan to value we needed. They then told us the fee that we paid was not for a valuation after all like they said but was a "product fee", perhaps you should train your staff to give out correct info then. We then went with a decent bank/mortgage provider who were… Read Full Review

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★☆☆☆☆

“I am so over this bank, they send misleading...”

Written on: 02/11/2015 by Jaxson52 (1 review written)

I am so over this bank, they send misleading information through the post have no record of it in their possession then they make promises about resolving issues and I still end up having to be the one to call back about things all the time. Once I clear my overdraft with them I'm closing my account. I wouldn't recommend this bank to anyone. How can they not do graduate accounts but they have the nerve to do student accounts. Useless bank… Read Full Review

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★☆☆☆☆

“DO NOT GET A MORTGAGE FROM THEM”

Written on: 08/10/2015 by stevec111 (1 review written)

You will be rejected if you plan to pay the mortgage off early, they will reject your application to port your mortgage if you are moving home. They do not care if you are a loyal customer or new customer, all they are bothered about is making as much money out of you as possible. There are plenty of better deals/banks out there. There is no wonder they are in so much trouble. If you have money with the coop, take it out, its only a matter of time till they go bust… Read Full Review

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★☆☆☆☆

“Insulting staff over phone”

Written on: 28/08/2015

I was offered the chance of joinging, I think, reward saving account. When I asked what would be benefit of joinging their 'new' reward saving account, i was asked if i understood what 'interest' means. That is when i was talking to her in, what i think, perfectly good English. Not too sure, if she suddenly thought that i did not understand English or that my IQ was minus zero that I did not understand what the word 'interest' meant. Obviously Coop's staff are not trained to serve customers… Read Full Review

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★★★★★

“Online trading”

Written on: 18/08/2015 by Kyan316 (1 review written)

5Stars Forex is great and highly recommended trustable broker. Love the ECN service they have, very tight spreads, 50% rescue withdraw bonus is so excellent features of this broker. Questions have been always answered so quickly by their support team. I am planning to be the IB of 5Stars Forex. … Read Full Review

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★☆☆☆☆

“Medieval Banking”

Written on: 03/08/2015 by O'Connelley220 (1 review written)

I get my Co-op business bank account as part of my fsb membership. Now I have to say I’ve been with several banks and this one is well… terrible. 

I can only log into it with Firefox which I can’t stand and only if I wipe my cache before every log in. After several hours on the phone to them. They had no idea why it wouldn’t work. Which is strange as my other accounts do and so does everything else for that matter. 

The reason I went with fsb was only for the business banking and after
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Njb08's Comment

Written on: 20/09/2015

I wouldn't trust co op with my business banking purely due to their inept online banking platform that I have to endure through my private current account.
I'm a member of FSB and pay a yearly subscription for this. If the sole purpose of joining the FSB was to get free banking,
I'd suggest cancelling your FSB membership and putting getting a bank who specialise in business / commercial banking and take the hit on their monthly fee which will be far less than the yearly FSB membership. HSBC have been nothing but excellent for my business banking with a monthly fee of less than £10.00

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★☆☆☆☆

“student accounts”

Written on: 31/07/2015 by Bowersau41 (1 review written)

Worst student account ever . If you cannot pay it off they do not contact you to make arrangments they just take the overdraft off you and when you call them they give you a few choices . Pay it off within 30 days pay off within 12,months whether you are earning money or not otherwise they will send you to their debt collection department this will obviously affect your credit rating . Go with someone else if you can … Read Full Review

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★☆☆☆☆

“Unethical to the point of immoral”

Written on: 06/07/2015 by AlyssaDay7 (1 review written)

From bogus balances on the internet banking that sends you unwittingly overdrawn, incurring huge charges to mis-handled and contemptible PPI complaint handling..the Co-op bank is a terrible bank. I like to think of them as inept rather than corrupt, but sometimes it's difficult to be so kind. Note: it's telling that the only positive reviews on here are from Co-op Bank staff!… Read Full Review

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★☆☆☆☆

“Cannot open cash isa without passing credit check”

Written on: 16/06/2015 by BeckettHolt (1 review written)

I have had a full current account for many years with the CoOp. It has always been well managed. My wages get paid on each month and all gets spent. I came into some money recently and wanted to open a cash ISA to save this money. I was shocked to find that the coop require you to pass the same type of credit check used when taking out credit to open a savings account and i failed. Years ago i defaulted on a mortgage which is a long story but my credit rating is not great. I checked my… Read Full Review

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★☆☆☆☆

“Constant Nightmare - DO NOT JOIN”

Written on: 14/06/2015 by Brent172 (1 review written)

Completely useless if you have an emergency! Lost card? 4 to 5 business days to get a new one. Forgot Pin? 2-3 Business days to get a PIN reminder via MAIL. No way to change PIN in Branch and answer all the BILLION security questions they have stored under your name. Their Cards always de-magnetize, the online banking is basic and ridiculous. I'll gladly switch… Read Full Review

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★★★★★

“great custormer service”

Written on: 20/05/2015 by Lucyg1988 (1 review written)

Recently went to the soon closing (or already closed?) Sutton branch to open a bank account. Was told by the staff member this specific account had to be opened via the post and it could take weeks but he then went out of his way to find the forms for me fill them out then and there, photocopy and sign my ID and proof of address and sent it of himself. Just got my card today and I'm happy to bank somewhere with staff who care… Read Full Review

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