Halifax Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Avoid this company for peace of mind ”

Written on: 17/08/2014 by Rollins446 (1 review written)

We have had a mortgage with these clowns for 30 years. Every transaction has been handled badly (incompetently) avoid at all costs… Read Full Review

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★☆☆☆☆

“Abysmal, shambolic, unprofessional”

Written on: 01/08/2014 by 395Poole (1 review written)

I would not advise anyone to take out a mortgage with the Halifax as their lack of effective processes to support this throughout its mortgage term will frustrate and could cost you financially. I am now into the third month of waiting to simply transfer over to another fixed rate. During this time there has been little to zero communication, I have to follow up the lack of progress and each time spend a minimum of 30 minutes waiting on the phone to speak to someone who can tell me if they… Read Full Review

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★☆☆☆☆

“Feel superior apply for a job at Halifax!”

Written on: 29/07/2014 by 342Ingram (1 review written)

Weird and antiquated systems. I have online accounts with Halifax but when there's a query they refer you to the branch. Last time this happened branch refused to deal, saying they wished their online department would deal with heir own problems. Just recently they blocked my online account and admitted their error and when they asked me to go to the branch I refused on the grounds this was an online account only. They finally got the message but it took them 4 days and 4 phone calls from me to… Read Full Review

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★☆☆☆☆

“BLOODY TERRIBLE ALL ROUND”

Written on: 02/07/2014 by sickofit.com (1 review written)

I Have been with halifax for 3 years now and am still waiting to leave and close the account, I have had several problems which cause me finacial problems because of errors made on their part, to name one; I had put in my tax rebate check in my current name. I had changed my name by depol and informed the bank two weeks prior and had a card in my new name. The check was in my new name also. I put the check in the bank and waited 6 days without any action, after this I went in branch to be told… Read Full Review

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★☆☆☆☆

“Diabolical customer service no help atol ”

Written on: 28/06/2014 by Xglee (1 review written)

I paid my halifax loan off 2 months ago and it's still outstanding on my credit report as not paid ,I've made various phone calls this month to get this sorted ,everything I've been told is a lie there has been no help or progress whatsoever ,this morning I've made 6 phone calls 1st - 17mins 2nd- 35mims 3rd - 9mims 4th- 21mims 5th- 11mins 6th-7mims On these phone calls I spoke to over 14 different people including an Indian call centre after being on hold for 27mins . And I still have to… Read Full Review

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★☆☆☆☆

“Purposely offensive, appalling service.”

Written on: 14/06/2014 by JavionMoss (1 review written)

I had a very important money transfer to make whilst in another country, and to do a security check, Halifax must call your phone. No problem so far, so I checked my phone number was correct and waited for a phone call from Halifax. Nothing happened, and I was instead taken to a webpage which told me, 'Please remember to keep your contact details up to date.'. They are up to date! I tried to call them, but I cannot with either my UK or Thai sim, or with Skype or Viber. Halifax are a joke, this… Read Full Review

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★☆☆☆☆

“staff's attitude appalling! Daughters savings gone...”

Written on: 11/06/2014 by MarshallLong25 (1 review written)

Money been taken out of daughters savings account unknowingly to us. My daughter went to withdraw her savings out to reopen a card account. Found out the cash had been withdrawn without her book over two years ago. We cannot get an answer from the bank after numerous phone calls. Staff extremely unhelpful. Staff don't take the situation seriously laughing in background. The last call i made the staff replied "we cannot discuss this with you".I replied" My daughters is fourteen we are very… Read Full Review

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★☆☆☆☆

“!!!”

Written on: 07/06/2014 by Gisselle149 (1 review written)

Horrendous service tried to open up a joint account with my husband who has been with them for years to pay in cheques that had been given to us as wedding presents and therefore made out in my married name - wouldn't allow us to have joint account even though I paid my Mortgage off ten years ago so my credit rating was good! No reason why refusal was given - I have been with my bank Firstdirect since they opened and they are fantastic! My son needed a Mortgage so I went to see them some three… Read Full Review

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★☆☆☆☆

“The WORST Bank ever”

Written on: 07/06/2014 by KameronGlover (1 review written)

I wanted to fund my HALIFAX share dealing account from my HALIFAX current account. The result? The transaction was stopped "for fraud prevention" Laughable. The share dealing account can only be serviced from my current account. The money was never leaving the HALIFAX group of companies. Ironically I was thinking about using the funds to buy some shares in the upcoming TSB placement - another part of the Lloyds group. There is no logical explanation that I can think of that would excuse this… Read Full Review

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★☆☆☆☆

“They won't take your money and won't pay it out”

Written on: 29/05/2014 by 280Abernathy (1 review written)

Opened first joint account with wife and chose Halifax. Tried to pay my saved coins in which was a few hundred pounds. They refused to take the coins and the only solution they could suggest was to take my money not to a bigger bank but to take it to a supermarket! Or alternatively come back to Halifax 10 days in a row and pay 20 gbp in at a time. I later took my money to a small HSBC branch who took the coins without a question. After this I made a complaint and asked to close account and… Read Full Review

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★★☆☆☆

“Not for the people”

Written on: 28/05/2014 by KristinaDavis (1 review written)

Things started to go sour when we paid for a Halifax survey on a property we were buying with a Halifax Mortgage. The short story is that we have ended up spending our entire life savings on repairs so that now our property if sold will never return these funds because houses in this area never go above 90k. All because the survey was not worth the paper it was written on. Possibly even done from a desk without even visiting the property. We had paid for a Halifax £500 survey on a previous… Read Full Review

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★☆☆☆☆

“Unauthorised retention of funds”

Written on: 19/05/2014 by philipofwindsor (1 review written)

My 4 family members including myself each held a bank account with Halifax Bank but we have all experienced significant delays, excuses, lost documents, requests for documents subsequently ignored by the bank when trying to close our accounts. It appears Halifax will do anything to keep our money and delay by months and months account closure. We bitterly regret entrusting our savings to this bank. They cannot be trusted to refund it to you. We investigated their complaints procedure and… Read Full Review

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★★☆☆☆

“Overselling their mobile banking”

Written on: 15/05/2014 by MikeOnline (2 reviews written)

Although giving the appearance of bleing one of the banks able to offer the ability to make payments to people using a mobile app, it isn't so. It took Halifax from the high profile launch on 28th April until 13th May - and several telephone calls from me - to admit to me that the "Pay a Contact" functionality of their mobile banking app has "not yet been rolled out". In other words, despite their even having released a video purporting to demonstrate how this works on their app, it actually… Read Full Review

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★☆☆☆☆

“Do not use the Halifax”

Written on: 04/05/2014 by tmp1170 (2 reviews written)

My husband and I had been customers of the Halifax for over 30 years.... We have had a Visa Credit for most of that time. My husband is the primary card holder and I am the secondary. Up until now, if there have been any issues relating to the credit card I have been able to ring up, and after answering a few security questions, have been able to resolve the issue. Not any more!!! When they failed to take the balance out of our bank account, due to them cancelling our direct debit, I phoned… Read Full Review

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★☆☆☆☆

“ISA Problems”

Written on: 04/05/2014 by Nolanku156 (1 review written)

I have just read a very similar review on this website. We opened a on-line ISA successfully then tried on-line to transfer an existing ISA with the Post office into the new ISA, having entered the details we were told to print off a form to be signed and posted in - but we couldn't do this as their system wouldn't let us. We spent 30 minutes on the phone this morning being passed from pillar to post, not one department were able to help, they did not seem to know what to do with us, even… Read Full Review

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★☆☆☆☆

“Cannot explain how bad they are - repeatedly bad”

Written on: 02/05/2014 by ReeceMooney (1 review written)

The number of woeful experiences I have had with Halifax is astounding. Being kept on hold for more than 90 minutes on a number of occassions - while calling from an international mobile. Being switched between departments with no-one being responsible for the query. Trying to change my address to a non-UK address seemed impossible; it took about 4 or 5 times (while sitting on hold for 90 minutes each time) because of 'system failure' - and not possible to leave the new address to be updated… Read Full Review

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★☆☆☆☆

“Opening an ISA”

Written on: 09/04/2014 by Bigi (1 review written)

Opened a CASH ISA online very easily. When I tried to transfer an existing CASH ISA (promised this was very easy), it was imposssible. I kept being transferred around customer service when I rang them, after an hour they told me to go to a local branch. The local branch said we can make you an appointment (for service not advice!) in a few weeks. Totally frustrated and opening an account with Lloyds… Read Full Review

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★☆☆☆☆

“Appaulling customer service”

Written on: 04/04/2014 by AmiyaCameron (1 review written)

I was a victim of fraud, a company took £50 from my account, bank blamed me? & treated me very badly, refused to help, said it was my fault l got defrauded as l had been careless, which wasnt true and Even though l had been with bank 15 yrs & had no problems.when l complained about them, and reported bank and their appaullingly rude staff they closed my account. And canceled my cards. They a a disgrace.avoid, not a real bank anyway, their i.T.systems naff half the staff cant access anything… Read Full Review

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★☆☆☆☆

“Debit card fraud won't issue a refund”

Written on: 08/03/2014 by ms77 (1 review written)

I have been with the Halifax for over 30 years and I am now closing all my accounts. I asked them to look into a charge back/debit card dispute. They didn't have a clue what a charge back is. Had to keep explaining that I had not received a refund for faulty goods and the non UK call centre operative kept asking me if I had returned the goods and continued to read off a script. Their customer service is non-existent leaving me very out of pocket… Read Full Review

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★☆☆☆☆

“Halifax standard variable rate , new homeowner...”

Written on: 07/03/2014 by simonneallove39 (1 review written)

At the beginning of the week i was contacted by Halifax regarding my Mortgage At the moment i am on their standard variable rate . I was offered a fixed rate deal over the next two years saving me £67 a month . After two years at the end of the deal i would then be put on to their new homeowners standard variable rate . I asked the question whats the difference between the standard variable and the homeowners variable ?. I was told that there was no difference and at the moment the rates are… Read Full Review

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