Halifax Reviews

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Latest Reviews

★☆☆☆☆

“A few weeks ago i ordered avg and paid using my debit...”

Written on: 19/09/2016

A few weeks ago i ordered avg and paid using my debit card. I downloaded it and it did not work. I cancelled my membership and told them not to tke any more money. I checked online banking and the amount was pending to avg. I contacted the disputes team and they rang me saying the pending payment had been stopped and no more money would be paid to avg. I chakced online banking and saw that the pending payment hd been stopped. However the next day tey allowed aavg to take a further payment… Read Full Review

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★☆☆☆☆

“Tryingto get help sorting historical claim i won in...”

Written on: 02/09/2016 by samasons (1 review written)

8 hours on phone over 3 days. time of work to visit local branch Arnold Nottingham as advised on phone after stressfull meeting was told i needed to phone ? total waste of time under manager Hopeless. Why do they not have contact E Mail for general enquiries. Kept being sent to wrong department when phoning at my phone expense .girl on phone in ppi claim was not interested due to matter related to 2006.Kept telling people this is not a ppi problem. After one conversation Was promised a call… Read Full Review

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★★☆☆☆

“50 min call”

Written on: 30/08/2016 by DalePugh (1 review written)

Waited 50 mins to sought DD that halifax had stopped they managed to reinstate it....however they were not able to contact there own payment department for me to make a payment...I gave up in the end....A really bad service… Read Full Review

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★☆☆☆☆

“no answer at all ”

Written on: 05/08/2016 by Casonu255 (1 review written)

do not call them there customer service to terrible every time I called over a period of a week,and this was on different occasions,each day of the week all I got was the ringing tone for 25-30 mins and no one answer the call at all. and each time I had to hang up, I got no were so I called the branch in the end. and they said they could not deal the question and they put me through again to the customer service again 25-30 mins and no one picked up the phone, you might as well hit your head… Read Full Review

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★☆☆☆☆

“The worst bank ever I had to deal with”

Written on: 26/07/2016

I ordered new card nearly 4 weeks ago and this awful bank is not able to send you a new card, can't do anything without the card, I never ever began so angry. No wonder that they offer 100£ to switch to them!!!! Not worthy at all!!!!!!!… Read Full Review

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★☆☆☆☆

“Exceptionally Terrible”

Written on: 22/07/2016 by Juliannar484 (1 review written)

one must open the account with Halifax if dealing with hidden charges under '' planned fees'' is something you are happy with. The worst customer service i have ever experienced. unless you leave the bank… Read Full Review

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★☆☆☆☆

“Certainly give you EXTRA!!!”

Written on: 14/07/2016 by Dianaw485 (1 review written)

The current Halifax advertising campaign - about "the bank that gives you extra" - is absolutely correct, but not in the way that they mean!! The Bank: Charge you EXTRA commission on currency transactions; EXTRA poor exchange rates on foreign cheques; EXTRA long delays in processing foreign cheques; EXTRA incompetence in dealings with customers; EXTRAordinary inconsistencies in what its own various departments tell you!! EXTRA carelessness in handling customer complaints!! As an example: A… Read Full Review

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★☆☆☆☆

“Beware switching joint account”

Written on: 14/04/2016 by Shiver46 (1 review written)

I have recently opened an account in my name with a view to switching our joint account. This according to the Halifax website is how it is done. However they did not allow me to change it to a joint account leaving me with an account I did not want. In a phone call to them moments after opening the account online i was informed they would not close it unless I put it in writing. So I was supplied with debit card and pin for an account that I did not want. At no time was any interest shown or… Read Full Review

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★☆☆☆☆

“Totally Useless ”

Written on: 13/04/2016 by LayneBragg351 (1 review written)

The account Was in The name of My late Uncles account of which we tried to close. Day One could not bank transfer.Keep us waiting for 3 hours told us to go home and told us someone will be able to process in the Afternoon.Had a call at 17.15 told us still cannot transfer They were putting the Cheques in The post.THIS is the Internal Post which goes up to head Office and back Down to us,we only live 1.2 miles away from the Branch.Nine days later and still waiting nothing. Don,t touch this… Read Full Review

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★☆☆☆☆

“Just awful”

Written on: 28/03/2016 by LWinter (1 review written)

One of the worst banks I have ever had to deal with. I was left exhausted trying organise the most simple things - even paying off a balance. Long call wait times and more often than not very unhelpful staff. They also call at 9pm and 10pm at night, even though you have asked them not to as you have children. Thank goodness I don't have to deal with them anymore. My advice would be to avoid them at all costs… Read Full Review

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★☆☆☆☆

“Your company are liers false advertisement I wouldn't...”

Written on: 22/03/2016 by hdFitch84 (1 review written)

Your company are liers false advertisement I wouldn't recommend anybody to you… Read Full Review

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★☆☆☆☆

“Banking proccesses”

Written on: 12/03/2016 by Leefisher (1 review written)

Sending a payment (or not) has never been more frustrating, on sending a payment to a relative to repay a debt, firstly payment suspended for security reasons, and then the issues started. A text came stating I could log in and cancel or accept payment, when logging in this process was not available. I called the help line who were unable to help, and transferred me to another department which took so long to answer I gave up. I am still at a loss as to the purpose of the text and what this… Read Full Review

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★☆☆☆☆

“My mind is made up.”

Written on: 09/03/2016 by luRoach32 (1 review written)

After being with Halifax since 1991 today I have decided that I can no longer put up with their dreadful service . I have a file of how they have managed to fail to meet my expectations. On two occasions they have made appointments with the incorrect branch, which were a total waste of time. On numerous occasions they have failed to carry out written instructions which I have then had to sort out. Today has been the final straw. It appears that when an account ends its term of interest,it then… Read Full Review

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★☆☆☆☆

“unprofessional timewasters”

Written on: 07/03/2016 by sparkie503 (1 review written)

Never have i ever been treated so badly in the sense of customer service, i have reported an issue that occured on 1st feb, and i am still today chasing it up, now i am left with a £110 phone bill. still no further forward, i was refused information to go and report 2 staff members. i think halifax really need some further customer service training for certain staff members… Read Full Review

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★☆☆☆☆

“Further advance offer given and then taken away”

Written on: 03/03/2016 by MadalynWoodruff (1 review written)

Unbelievably bad, incompetent so called mortgage advisor. Took 2 and half months to reject our application on affordability grounds despite our both being way over the multiples… Read Full Review

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★★☆☆☆

“WATCH OUT FOR THE RENEWAL LETTERS”

Written on: 02/03/2016 by EverydaySaver (1 review written)

Make sure you renew your products at the right time otherwise they take effect on the day you do them and you could lose interest. The on-line renewal forms don't advise you of this either so double check when you're ready for it to take effect there and then. I complained about this but they don't agree that their correspondence is misleading… Read Full Review

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★☆☆☆☆

“Mess up correspondence address”

Written on: 24/02/2016 by Byrdar398 (1 review written)

I have been a customer for more than 15 years. All my bank accounts, investment accounts and share dealing accounts are with this bank. I also have 2 mortgages with them. Over the years, this bank earned a lot of money from and through me. I am so frustrated when after a year of having the mortgages with the bank and have been receiving letters from them at the correct address, the annual mortgage statements was delivered at my old address. When I called the mortgage centre, they said they… Read Full Review

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★☆☆☆☆

“worst bank at bereavement ! ”

Written on: 23/02/2016 by Gillqe155 (1 review written)

My father had 2 accounts at Halifax, firstly it took over a week to get an appointment in branch, then was sent away to get more I.d had more than what they stated on there website that you had to take, they then don't transfer funds like other banks do they sent it of to there bereavement centre, saying they would be in touch within 7 days. 7 days later I had to phone them to be told there sending me a form to fill in and then id have to send back or go into branch again to close the account… Read Full Review

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★☆☆☆☆

“unsafe bank”

Written on: 23/02/2016 by firebyrd (48 reviews written)

Went to close my account at the Hyde branch taking out a large sum. I was NOT asked for any ID, I was NOT asked any security questions, I was NOT asked to use my chip and pin and my signature was NOT checked against my card. The cashier happily gave the money over no questions asked. I could have been absolutely anyone and she didn't seem to care. It made it worse as that's not my branch,I don't often go in and no one knows me, I wrote to head office explaining saying I would never come back to… Read Full Review

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★☆☆☆☆

“mortgage”

Written on: 14/01/2016

i have been trying to switch to a new deal for the past 6 months and there was a indicator on my account. I called them several times and asked for it to be removed. I also made an official complaint and I was told that it was taken off. When I tried to switch to a new deal again, it was declined due to the fact that there was still an indicator on the account. The worst bank and poor customer service. They really don't care about their customers at all. It's all about how they achieve their… Read Full Review

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