Written on: 19/05/2013 by davidlal
I got my credit card statement saying my payment was due 9th April so I made a payment on 20th march which was fine. On April 10th I was leaving UK for 5 weeks and I decided to make sure I didn't have a late or missed payment so I made a payment on the 9th of April. When I got back I found that my the 9th April payment had been added into the March payment and April statement showed no payment. I was told I had paid too early and that I should have waited 6 hours more to get into next... (read more)
Written on: 19/05/2013
Having opened an ISA by telephone, I was asked to go to a branch to submit ID documents which I did. Subsequent to this, I received text messages and emails to ask me to provide ID or else the account would be closed. I spent 1 hour and 40 minutes on phone over three separate occasion to ask why I was still getting emails to say my account would be [and then WAS] cancelled because I had not supplied ID [even though I had]. I await a letter to confirm that the account is OK. I was given... (read more)
Written on: 19/05/2013
My 25 year mortgage policy matured in April. I contacted the halifax well in advance to check the process for payment and they assured me that the policy was charged to them and would automatically be taken off my mortgage on maturity. The maturity date arrived and to my horror the mortgage hadn't been paid off. When i contacted the halifax they said i needed to complete a "form" which they had sent out. I never received a form and she said she would send another. Still no "form" arrived. I... (read more)
Written on: 13/05/2013
My mortgage is with HALIFAX now and I must say anyone who want a Mortgage please please dont go for HALIFAX they are the worse. I am planning to sell my house only due to Halifax Mortgage. I have used (HSBC/RBS) never had any issues, HALIFAX has increased interest rates whenever they want, regardless of Bank of England rates change. When you call them they are not helpful. (read more)
Written on: 27/04/2013
My morgage was nearikng its end and the endowment policy allocated to the bank wasn't claimed by them. I complained and asked for a final figure once this was paid. they agreed to claim the money, which they should have done previously and give me a figure to clear the account. I got a letter say they were paying compensation of£25.00 and it had been resolved but no settlement figure. Next i got a review showing it han't been paid and requesting continued morgage payments. Offical compliant... (read more)
Written on: 27/04/2013 by Letdowncustomerwalkden
Avoid these at all costs! Can't trust them at all from blaming colleges to other branches. Change their mind and rules everytime you speak to them Staff are rude and just do not care at all. If you use these you will regret it after about a week (read more)
Written on: 26/04/2013
Halifax failed to reinvest my maturing Guaranteed Reserve account although the form was handed in at a branch. After half an hour on the phone and the discovery that the interest rate had dropped between me filling in the reinvestment form and my fund maturing I told them I am removing my funds from Halifax and investing elsewhere - but they say a cheque will take ten days to reach me! They have offered £10 compensation for the period when my money was in limbo and £1 for the cost of the... (read more)
Written on: 23/04/2013
The customer service on the phone for morgages is awful they leave you on hold for minutes at a time and the line is always busy and you have to wait in a queue for more than 15 minuted everytime you phone them. When you finally speak to them they are patronising and still fail to answer the simplest questions. Then put you on mute without telling you and they transfer to to another departmemt only to be told your in the wrong department again.All this time costing more and more money in... (read more)
Written on: 19/04/2013
...just talking .when i deposited cash into the crappy machine the money got jammed. some staff where just standing around talking to each other and ignored me when i tried getting their attention. (read more)
Written on: 18/04/2013
this people are pathetic, they offer bad service and dont fullfill their promise, the scam people, please pips do not fall in their trap, they have taken R2800.00 from me and i cant even trace their account number now. please avoid this people rather go to the bank (read more)
Written on: 15/04/2013
Having been with this bank for over thirty years I have now decided to move my savings on.Today I wanted to change my isa to a different rate but was told my security answers were wrong, when I asked which one they refused to tell and would not reply to any other questions. I had my details up on the web site having put in my password and memorable name but this cut no ice. I have had loads of problems with them in the past so on Monday I going to move all my accounts to another financial... (read more)
Written on: 13/04/2013 by Dibsy1uk (1 review written)
Saw two payments on my account after Easter bank holiday. Challenged it, basically the attitude from this person was totally disgusting. The arrogance was on the scale of being downright pompous. I explained my situation, I check my account upto 4 times a day, I know exactly what goes in, what goes out and how I pay for my bills. When I became aware I rescheduled my bills so it wouldn't happen again...Yet it did, so I changed banks. The bank admin was so disrespectful to me, yet as a... (read more)
Written on: 13/04/2013 by JamesMontgomerie (1 review written)
Halifax are terrible. There customer service is disgraceful, problem solving is poor, sla times are too long and their complaints team may as well be run by monkeys. I set up my account with Halifax 2 months ago when going into hospital for an opperation and used their switching service. However even though a letter that came through the post stated that everything had switched my Vodafone DD didn't go. So I made the effort to call Vodafone and ask why, who refered me too the bank... (read more)
Written on: 12/04/2013 by AL59AN
Having paid my credit card using online banking at the end of March 2013, from my current account I find when I log into internet banking today 12th April, that with only four days until the transaction must be completed the money was not taken from the account nor paid to the credit card company. I rang Halifax telephone banking for advice on why the problem might have happened and how to correct the problem but could not understand the first person I spoke to and was unable to answer all... (read more)
Written on: 11/04/2013
misleading, disrespectful, rude and dishonest. after various problems i intend to close any association with this unscrupulous company. (read more)
Written on: 02/04/2013 by aggregates (1 review written)
I have had a mortgage and current accounts with halifax previously and have never had any cause for complaint. However, I can only assume their mortgage department has been struck down by a deadly virus over the last few months and they've hired a load of chimps to replace them. Actually that's unfair, chimps would do a much better job. i had to ring natwest for help staight away all the paperwork was fax to me. don't bothered with the halifax end of (read more)
Written on: 20/03/2013
my wifes card that she uses to draw cash from link et. is won the account used to be for her wages etc. after retirement now for pension etc. she asked for a new card to replace the worn one halifax said you will have to open a new account and get cash by taking your bank book into the halifax bank (what a lash up) it matters not one iotar whether you have been a good customer or not you are still treated with the same ignorance which is un excetiple we ran away with the idea that we could... (read more)
Written on: 19/02/2013
We recently tried to open an account for my wife, had to visit 6 times, to get an account opened. First 2-3 times for reasons understandable. Then we received a letter saying account was opened, but no cards or any further info. The remaining trips we made, everytime we were told it will be sorted, someone will call us back to confirm everything will be sorted. No one took ownership and on the last trip we had to wait over an hour. In that time I noticed staff members walking around, didnt... (read more)
Written on: 17/02/2013
shocking customer service - unavailable call centres, idiotic security requirements. go elsewhere... (read more)
Written on: 16/02/2013
in october 2012 we switched our mortgage from halifax to natwest. At the beginning of november we received a letter from halifax saying that there was a shortfall on our final account as the direct debit had been cancelled too early. We had done this on the advice of our mortgage broker assuming that this would be included in the redemption figure. We did however accept that there had been a mistake and called customer services to make the payment, only to be told that there was no... (read more)
Written on: 13/02/2013
I am stunned. Halifax have started charging me a pound a day for an overdarft i dont use. I now owe them £82, which is all for a £1 a day overdraft fee. I am trying to establish a new business and money is really tight - I just cant afford to waste money on charges which seem to be fairly arbitrary and seem highly punitive to someone who has been a good customer of Halifax for so long. I am going to write to Halifax to see if I can broker a suitable resolution before appealling the fees... (read more)
Written on: 12/02/2013 by zaedlo (2 reviews written)
I use the post office to deposit money into my Halifax account, usually it reaches my account by the next working day. This time however it remains lost after 12 days, I spoke to a bank agent on two occasions and little progress has been made, I asked what would be my next step be after you fail to find my money, the agent replied, Ombudsman I suppose. After 37 years with Halifax I am ready to try another bank. (read more)
Written on: 06/02/2013 by Amasanda (1 review written)
While trying to set up a direct debit I misplaced the security number. When I called to speak to someone they asked me security questions that had to do with my recent purchases: without a computer screen in front of me nor receipts of the transactions HOW AM I TO REMEMBER those details? Thing is: the customer services people do not give you feedback until they end their assessment and tell you they cannot do anything! So I tried going to the branch.... only to be told I had to make the... (read more)
Written on: 05/02/2013 by Franccc1
Went into Halifax bank today to try and open a new student account with them. I had already made an appointment over the phone and the impression that I got was that they simply could not be bothered. Over the phone there was a lot of abruptness and also sighing. However I brushed this off and went into the store to change my account. When I got into the store the staff were extremely unhelpful, didn't seem to have a clue what was going on, got my name wrong and then when I met with an... (read more)
Written on: 01/02/2013 by bigbird32 (1 review written)
Service at The Halifax has gone from bad to worse over the 20 plus years I have been with them. Having received appalling service today I have decided to take the few remaining accounts I have with them elsewhere. Total incompetence and a complete lack of service. They closed one of my accounts without informing me, wasting several hours of my time today. This left me unable to pay in cheques or withdraw money to pay bills. All this on an account that doesn't even pay interest anymore... (read more)
Written on: 20/01/2013 by BonnieBee (1 review written)
In seven years with Halifax, I have never been overdrawn, nor did I ever use my credit Card. In August, because of a couple of extra large bills, I ran up an overdraft of £200. I have been trying to pay this off ever since. But charges kept me from doing so. I have now finally cleared this entirely. Last week I ran up £11, which I paid off, and this week £11.60, which I will pay off on Monday. Last week, having set up a new account with another bank, I asked them to cancel my account... (read more)
Written on: 12/01/2013
after apply for they basic bank account (easy cash account) I have had nothing but poor customer services. when I went into the aylesbury branch to put money in my account I was told by a member of staff to use there machines to put money in and out of my account. this happen 4 times and I'm now going to switch my account and take my customs else where. I never seen such poor service just cos I have a basic bank. (read more)
Written on: 03/01/2013 by Needneedneed
After being a customer for 12 years I have finally decided to leave halifax. I opened my first account with them at 16 and finally changed and up dated my account to a 'adult' account. Years apon years later, which they have suggested and asked me to, which is where the problems began. Not sending out bank cards and customers admitting not sure why. Waiting over 40 minutes to talk to an Adviser on the phone. Getting details wrong for opening account. Mistakes mistakes mistakes. And not... (read more)
Written on: 16/11/2012
I ordered last 6 months' bank statements for immigration purposes in early October and failed to receive them. Ordered once more in early November and didn't receive them. Complained a couple of times to their customer services who promised to send them out urgently, meanwhile my UKBA appointment was approaching. I lost sleep over this issue as I needed those statements to prove I can support myself financially. I am so disappointed and stressed out with this. They haven't taken my situation... (read more)
Written on: 02/11/2012
I wanted to open junior ISA's for my children. They offer 6%(relationship rate extra 3%) as i have an ISA with the Halifax. I went into open the accounts. The lady said you'll need an interview and we can tell you about are new PPI and products etc........ I said I only wanted to open the ISa's and did not want to know about anything else. Could I have the forms now and return with them filled out?. Answer No. I was offered an hour interview in 3 weeks time! She told me all interview... (read more)
Written on: 31/10/2012
I have encountered unbelievable difficulties in acquiring Power of Attorney rights to administer mother's estate. I first visited the local branch in July 2012. At this time, by appointment, I deposited court papers and proof of identity etc. I had to visit the branch twice more, and made several phone calls to ask about why I had not received any written confirmation about the changes. Finally, I was sent a chequebook in my mother's name. I wrote cheques to cover her accommodation in... (read more)
Written on: 14/10/2012
I first found there was a problem when I went to my local shop and my card was declined. Turns out TV licensing took 2 payments. I rang Halifax and they said it was up to TV Licensing and gave me details so they could fax the bank to cancel the payment. This was good. Only TV Licensing said it was the Halifax's job. So I was without money, for about two weeks. Then, I lost my card on a night out. The next day I cancelled it, they were good with that. I waited a week for my card and it came... (read more)
Written on: 11/10/2012
When my son rang to tell me he had been declined a student account and told he had a bad credit rating I fell into fits of laughter. He was then told to check his credit history through experian. Taken their advice we ordered a credit history report to find that there was absolutely nothing wrong other than my son had not had credit. Not surprising really at 18 and been in full time education. Infact through having a weekend job and saving money though gifts my son had managed to save... (read more)
Written on: 07/10/2012 by BeHappy1978 (5 reviews written)
It is a testament to the current way the human race as a society shuns responsibility that so many people on here have given rash, harsh abrasive reviews to a bank that in my opinion has never given me one ounce of difficulty. I have always run my account responsibly and have sadly on occasion received fees for which I myself was responsible for. Never mind saying "the bank let me go overdrawn", never mind "I only put money in the account a day later" the fact of the matter is almost all of... (read more)
Written on: 10/12/2012
what utter rubbish,you are obviously a blinkered person when it comes to obvious "Major Errors made by Halifax Bank",maybe a biased shareholder??
I have followed all of Haifax Bank's complaints procedures over a period of 14 months and still cannot get a answer as to why a major savings account disaster took place (admitted by customer services as "Their Fault") attitude is "cannot give a reason must have been a computer error"
Take it to the Ombusman let him sort it out we can compensate you out of the Taxpayers Money that bailed us out when we made that last Major Muckup.
You really should take those blinkers off
Written on: 04/01/2013
Sentences start with a capital letter, good sir! There is also a single space after a comma. Apologies, but grammar is very important. Now, to your comment! Had I been blinkered or (not in this financial climate!) a biased shareholder, then I would not have agreed that complaining when it is a bank error is justified and advisable. I would have just piled heaps of praise for no purpose whatsoever. My happiness with this bank is justified because it has handled my financial affairs with every modicum of decency and propriety. I despair at the "blame others" attitude of the current society, that is all. However as the bank has admitted fault in your particular case, I understand that you are justified in seeking a solution to your problem. However, dismissing my review as utter rubbish simply because YOU have had an unhappy encounter is madness and goes to show that you may not have read the review in its entirety. I wish you well with your complaint and hope that you get the justice you deserve, but I stand by my review. I am extremely happy, and hope to remain for many years to come. Thank you.
Written on: 20/01/2013
Yep. Wait until you become overdrawn. Or want to cancel your account. I have been with Halifax for over seven years, during which time I have never been overdrawn. All I owed was £200, and it took me six months to clear it because of constant charges. I have paid well over the £200 I owed. And as for cancelling my account? Can't do it, because they want a further £16 worth of charges. So don't tell me that I have not run my account responsibly, don't tell me I blame Halifax for my debt. That Halifax misinformed me about when my cheque would clear, that Halifax were completely unhelpful when asked about the apparent overdraft when I was actually in credit, and that Halifax charged me exorbitant fees are all facts. If you enjoy being with Halifax, that's fine, but it does seem that a lot of people have problems with them.
There you go, not a single grammatical error.
Written on: 25/01/2013
Just an update. In one week, of NO OVERDRAFT, the charges have gone from £16 to £30.
Written on: 21/01/2013
Your comments on customers who do not take responsibility for the running of their accounts is ill informed. All the criticism I have read on here rings true to my own experience with this bank. Appalling cust service and old fashioned systems for applications and processing.
I am glad your experience is excellent, however so far it appears that the percentage of bad over good proves the point here.
Written on: 06/10/2012
I opened an account for my very young children. After several months, despite credits being made into her account as gifts from family members, we have never received an confirmation that these have been paid into her account or statements showing the account balance. I contacted the customer services line simply to ask for a statement of her account to be posted to us. After being put through to two persons I was cut short and told no. They were not pleasant or helfpul on the 'phone,... (read more)
Written on: 04/10/2012
I fell in to financial difficulty in 2008. I continued to pay the mortgage with the Halifax. But my credit card with them was £9900. I rang them to say I could not afford the full amount but they did not care. Said all i could do was go bankrupt.. I still payed a bit every month of credit card. They added charges galore. Long story short. Sold my house, payed the mortgage, payed £9900 credit card bill. Two years later after feeling the Halifax to go away and I will never use the, again, I... (read more)
Written on: 19/09/2012
My husband has POA for his mother who has a number of investments with Halifax as do we. He has been trying for 6 months to have online access to her account and in short Halifax do not have a clue, they fob him off time after time saying they need this and that. The final straw was today when although he has been in 4 times with the POA document and his driving licence they want him to go in again as the POA team at head office can't do this online or by post. He needs to sit in a... (read more)
Written on: 10/09/2012
In the past four years, I have met people who suddenly had their accounts closed by Halifax they held unto their money. Why do they do that? I think they are just rogues that need to be brought to books. (read more)
Written on: 06/09/2012
Im a halifax customer with a current account, mortgage and a loan and I couldnt be happier with them. Very professional service in my branch, lovely friendly staff, excellent call centre staff (which thankfull are not like most with the whole lets be cheap and have tones of oversea call centres that understand very little about how I feel) So as a longstanding satisfied customer I always reccomend Halifax to my friends, family and colleagues. Best service was when we had fraud on our... (read more)
Written on: 31/08/2012
We went into a Halifax Branch in Cheltenham today with a view to opening 2 savings accounts and a currant account. The staff were extremely helpful, however, after reading these reviews we will not now be opening these accounts. Is there a bank out there with any good reviews????????? (read more)
Written on: 14/08/2012
Why is it that every time you go into a Halifax Branch with a query they can not answer it but advise you to call by telephone with your question. From home you call to be told you need to go into Branch. This has happened to us several times now, we previously moved our Mortgage for this reason and are now in the process of moving all of our accounts. If they cannot answer a question could they not simply offer to call on behalf of the customer or offer for the customer to call from the... (read more)
Written on: 08/08/2012
Should have learnt from failure to open account online or with telephone call center, after 3 weeks did not receive paperwork to take to branch. Eventually was given sort code and account number, went to branch and it did not exist !. Opened account in branch and gave instructions to switch direct debits from RBOS. After 6 weeks some companies have still not received the correct information to collect direct debits, and some have been paid twice. Complaints do not get a response. (read more)
Written on: 08/08/2012
I have an account with Halifax so I use their online banking. I applied for a credit card and they only had to add it my profile so I could see it online. 2 months later, nothing has been done yet although I keep on sending email which many times they do not bother to acknowledge or reply. Completely useless! (read more)
Written on: 28/07/2012 by THEODORE30
I have had no problems, they are a good bank to me. The only problem is the stuipid security codes, questions and trying to talk to somebody about your account. It seems as though they have blown this out of proportion, fair enough it is for security, but, it is way over the top! I have to wait five days to speak to an advisor, five days until I get a letter through the post, then to remember another code they have given me. To then phone them back, then go through everything again, dead... (read more)
Written on: 07/08/2012
If you have a reasonable sum of money, you will be able to open an account without any problems with security. It is only when you try to get information concerning your account that you will find that the security questions are a test of your memory, e.g former cash transactions etc, and totally different type of questions that you were asked when you opened your account.They will take your money and set up your account without any security problems, but woe betide you if you want to bother them with questions about your account, security then becomes a big issue.
Written on: 19/07/2012
I just got home and there's a letter for me from Halifax saying I'm £3.75 overdrawn. That's fine no problem I call them up to transfer money from my savings to my debit account and the person tells me that i now have to pay £85 because it was overdrawn for for 16 days,mind you i just got the letter. how the hell do they justify this. £85 for being £3.75 overdrawn. I hope they MESS up big time and get sued. I'm leaving and I'm going to start saving my money under my bed. HALIFAX SUCKS!! (read more)
Written on: 10/07/2012 by Mantillamaid (1 review written)
I am 76 years of age. I have £35k in this account.in April I made two withdrawals from the interest to pay immediate bills.i tried to see my usual adviser but he was away at another branch for a month they told me. This appears to be a permanent fixture s I decided to visit him last week, the adviser is a smashing fellow tells me that my ISA has been earning me .5 interest since April. He registered a complaint on my behalf, following morning received a phone call from "customer services"... (read more)
Written on: 05/07/2012
I was talked into switching to Halifax from Santander around the 25th May 2012 with the promise of £5.00 paid monthly if you put in over £1,000 a month into your account. At the interview I mentioned that I had an old account that I hadnt never used. She then proceeded to re-open this account. After selling me the switching service saying I would receive a free over draft for three months incase direct debits came out before my money was moved across, I then signed all the forms to be... (read more)
Written on: 31/07/2012
you are right the halifax switch over really sucks ... i unfortuntely swiched over to halifax and have spent time nd money ringing thei xpensive 0845 number ... take my advise think before you switch it will be a mess
Written on: 28/06/2012
I made an appointment (with my wife) to visit the Halifax Branch in Carmarthen to open two ISA's. I have several other ISA;s with them and including all the FSA stuff they have to do this should not take more than 15 minutes. However, the member of staff kept asking would I like to open their bank account etc. I made it very clear in a very polite manner that I didn't want any other services but she kept persisting. When I raised my voice in frustration she told me not to speak to her like... (read more)
Written on: 27/06/2012 by maverick090
"If you're concerned that moving your account will mean mountains of paperwork or lengthy phone calls to those you make regular paymnets to, don't worry. Our dedicated switching team will move yur direct debits, standing orders and any other regular payments to your new account absolutely free. They'll contact everybody, prepare all the paperwork and keep you posted every step of the way". - Halifax Current Account Reality is: a) they will accept expired direct debits from your old bank... (read more)
Written on: 25/06/2012 by Peter_W (9 reviews written)
My friends tend to advise me to move away from halifax as they dont know how to rund their business. I for one am a loyal customer. As they have been good to me, by giving me loans at competitive rates, mortgage, credit card (which i have paid off, luckily, imagine the debt otherwise). They have been good to me so i thought i would be good to them and leave them a nice review. I been online for few hours now, leaving companies who have been good (and some bad) a nice short review. (read more)
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Davidaflint's Comment
Written on: 06/11/2012
You may be right in thinking that people who for Halifax do not have any level of competence until you bank with Santander then you start to wonder if they even have a pulse!