Halifax Reviews

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Latest Reviews

★☆☆☆☆

“mortgage”

Written on: 14/01/2016

i have been trying to switch to a new deal for the past 6 months and there was a indicator on my account. I called them several times and asked for it to be removed. I also made an official complaint and I was told that it was taken off. When I tried to switch to a new deal again, it was declined due to the fact that there was still an indicator on the account. The worst bank and poor customer service. They really don't care about their customers at all. It's all about how they achieve their… Read Full Review

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★★★★★

“Reliable bank and other services”

Written on: 10/01/2016 by AydinMiddleton136 (1 review written)

I've been with Halifax for years now and always thought they were fine but this year they have really impressed me. First off with our mortgage application and then with some credit card fraud. We had applied for a mortgage with another company and they had taken close to 8 weeks and then declined us so we had a very short time to find a new one or risk losing our dream house and Halifax were excellent. The rate wasn't much worse than the one we had originally picked and the whole mortgage… Read Full Review

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★☆☆☆☆

“appalling customer care”

Written on: 06/12/2015 by ispiers (1 review written)

initial issue, wrote letter (no help in branch) - letter ignored wrote another letter after my address was "changed" by the bank and readdressed (so to speak) first problem - advised i needed to contact THEM by phone - customer adviser had no idea of the nature of my complaint (she had documentation that i'd sent and was expecting my call) - tried to palm me off with BS had to deal with telephone banking on several occasions - over hour wait - on several occasions - often "put through" -… Read Full Review

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★☆☆☆☆

“Aweful”

Written on: 24/11/2015 by Jacksonh21 (1 review written)

Had the account for less than 2 months, since that time have had cause to complain on 2 occasions on both they were rude, unhelpful and not willing to do anything, shall be moving v soon… Read Full Review

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★☆☆☆☆

“HALIFAX MADE US SO ANGRY!”

Written on: 05/11/2015 by olMitchell339 (1 review written)

I went with my aunt to help her sort out two newly matured Halifax accounts and to up the interest rates which had fallen to near zero. It was taking so long that we had to leave and went back several days later. We were then told that we needed an appointment and there was no one to deal with this. We went to another branch and it was the same there. They were rather more helpful and courteous at the second branch and suggested we arrange for the accounts to be updated online and gave us the… Read Full Review

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★☆☆☆☆

“Bad”

Written on: 03/10/2015 by Intake39 (1 review written)

When I first got my debit card I asked a assistant at there Maghull branch how to use it, she looked at my card and then oh Mr ##### I think your due to buy some more Isas , I didn't have any, it was alarming to me she sounded like a confidence trickster to me, now 3 years later when I asked the same lady to withdraw £500 she replied , you can get this ammount from the cash machine outside, when I said I feel more comfortable at my age to get my money from the counter. When I complained to the… Read Full Review

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★★★★★

“Good customer service”

Written on: 31/08/2015

I recently went into Braintree branch and the lady there was so very helpful,she went out of her way to do everything she could to help sort out a problem I had with my Power of Attorney. can't praise the service enough … Read Full Review

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★☆☆☆☆

“seriously annoyed”

Written on: 14/08/2015 by joshstoll (1 review written)

I am absolutely fuming at this company, not only is there customer service absolutely awful but the way they control your finances is even bloody worse i am having to restrain myself from using multiple swear words, i have a savings account with this company which opened on a said date but the money couldtn be touched and i was in desperate need of it i told them this their reply was ' it could open today it might not your ust gonna have to wait' its appalling the account still hasnt opened and… Read Full Review

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★☆☆☆☆

“Trying not swear.. ”

Written on: 12/08/2015 by Jonesfv1973 (1 review written)

This bank is absolutely *swear word* awful. The customer service is disgusting; you're spoken to like dirt, you're left waiting for hours, they charge you for absolutely every little thing, they let anyone take money out of your account without validation from you. I will never, ever recommend this bank to anyone, i'm leaving, i'm so done with it… Read Full Review

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★☆☆☆☆

“Incompetent, no communication, plenty of stress!!”

Written on: 05/08/2015 by DavidM61 (3 reviews written)

The only recommendation I can give is to stay as far away from the Halifax as you can. Do not have any dealings with them. Communication is none existent, incorrect information is given, and no two people give the same answer or details. A simple re-mortgage, and which has resulted in two formal complaints, (one during the process - fully upheld, and compensation paid), and one two days after completion - complaint just made, so under investigation. Halifax have created considerable stress and… Read Full Review

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★☆☆☆☆

“Worst bank they have no patience when dealing on the...”

Written on: 26/05/2015 by McLaughlinfr220 (1 review written)

Worst bank they have no patience when dealing on the phone. I WOULD NOT RECOMMED FOR ANYONE TO OPEN AN ACCOUNT WITH THEM!… Read Full Review

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★☆☆☆☆

“Thoroughlt incompetent and obstructive.”

Written on: 21/05/2015 by James338 (1 review written)

I rang the Halifax to ask how to pay off most of my outstanding mortgage balance. I spent 2 hours talking to an obstructive idiot who would only tell me why she couldn't answer each simple question I asked. She wouldn't escalate my call or give me the name and number of anyone else who could help me. I felt totally 'locked out' (abused even!). Finally she agreed to ask her manager to call me back. Two days later he hasn't. At the moment, I'm still paying the interest on £130,000-00 which I… Read Full Review

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★☆☆☆☆

“Useless Bank”

Written on: 14/05/2015 by Twerp (1 review written)

They are useless.. these idiots!! They sent my new credit card to my previous address even though I had updated my new details. I will be closing my account as soon as I can but not before trying to claim back my bank charges which were horrendous, they have declined my application so I am now thinking of taking this further ie....television programme, I also almost had a nervous breakdown… Read Full Review

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★☆☆☆☆

“Stress”

Written on: 11/05/2015 by 90Chavez (1 review written)

There is no communication between halifax and the customer! I want to transfer money to another bank that i have an account with and i was told my card was out of date and would need another card. Apparently i should have recieved a letter about this! No i didnt! Also told this process can take up to a week! I need my money now! Not in a week! Im going to close all accounts with this useless bank… Read Full Review

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★☆☆☆☆

“missinforrmed on many details i.e. mortgage ”

Written on: 30/04/2015 by plytricia66 (1 review written)

Had several meetings at the Halifax Plymouth branch, with so called Mortgage advisor. Gave me false info on my existing mortgage and wrong info on me adding to my existing mortgage, its taken 6 weeks for them to deal with me and to o avail. I am extremely disappointed with the service I have been given, I have had mortgages with the Halifax for 30 years, never missed a payment in all the years. I will be changing my current account, MasterCard. and eventually my mortgage as soon as I can… Read Full Review

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★☆☆☆☆

“£50”

Written on: 28/04/2015

Today a Saturday I went into two branches of the Halifax in Norwich to withdraw £50 from my account, as this was a birthday present I wanted a £50 note, have to say I'm amazed that neither branch had a £50 note, as apparently they do not get much call for them. Really !!!! well would that be because you don't have any. I managed to get one by getting cash out of a hole in the wall and the Nat West Bank changed it for me. So who will I want to bank with in the future? Well obviously not… Read Full Review

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Anonymouspenny's Comment

Written on: 28/10/2015

Please do not go to the Natwest!

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★☆☆☆☆

“How much i/d is reasonable?”

Written on: 16/04/2015 by MckinleyMartinez59 (1 review written)

My ISA matured. I travelled 28 miles today to the nearest Halifax branch to close the account as there was no option on the paperwork to do so, and I don't do phone banking or internet banking. I had my driving licence, my bus pass, two letters the Halifax had sent me, credit and debit cards, etc. The teller said I needed my passport as well! I must now make another trip. What if I didn't have a passport? I wasn't asking for cash! I can't wait to close the account and have nothing more to… Read Full Review

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Bw78007's Comment

Written on: 28/09/2015

I had the same problem, the ISA maturing letter is awful and only options are to keep with Halifax, I don't do phone/internet banking and do not have a passport, all in all a bloody mess

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★☆☆☆☆

“TRANSFER FIASCO”

Written on: 05/04/2015 by AbrahamJenkins (1 review written)

I have been with Halifax for almost a year and have 4 different accounts that include: ISA, current, savings and a electron account. Over this time a have deposited 10s of thousands of pounds in different accounts. To my surprise lately, whilst transferring further funds into my Halifax current account, to eventually purchase a property in France, I had a very unsatisfactory experience. Halifax refused to transfer my funds to a FX account within a 24 hour period. The Halifax staff were… Read Full Review

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★☆☆☆☆

“ISA maturing letter”

Written on: 30/03/2015 by willowbank6 (1 review written)

received a ISA maturing letter that said I had 5 options one option wa sjust to simply close the account and withdraw my cash, when i looked at the options you could tick closing the account was not one of them only three actual options, The letter went on to say if the options dont match you requirements phone this number, I phoned i selected close account, and wa sasked was I sure etc, I was then aske dfor my phone banking pin, I dont use phone banking did not have one, On the letter was a… Read Full Review

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★★★☆☆

“unsatisfied long customer”

Written on: 16/03/2015 by NannaShell (1 review written)

I have been a loyal customer Halifax for almost 20 years and went into store to print of some statements i had forgotten to bring my debit card and under no circumstances would they help me even though i can give all security details, what payments went in or out. I made a complaint online and they called me within 2 hours and confirmed that they had acted accordingly. I then mentioned that i am now going to open an account with another Bank and to move my mortgage and the answer was that is… Read Full Review

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