By far and away the worst bank in the UK. They are stuck in the 90s. 27 times in three months I have sent payments to my staff and Halifax block the payment and tell me to call their fraud hotline or they will remove my banking access to approve the payment. They can't do something as simple as send a digital statement of a closed account my accountant required. Their staff are incompetent. Their app is slow. Their staff take hours to respond to chats and close the chat without bothering to ask if they have resolved the problems they create, which means going through chat again from the beginning, then the next chat agent does exactly the same thing. I have had my debit card declined in Asda with text asking me to confirm I'm trying to pay for my groceries, which in one case caused me to sit in Asda for 2 hours on the phone to 6 different staff members who are equally clueless and inept. DO NOT EVER OPEN AN ACCOUNT WITH THIS BOOMER BANK.

Went to the welcome desk in hyde. Not very welcome!! Spoke to an ignorant,abrupt member of staff who gave the impression she didn't want to help! Terrible!

Not a regular paying in at hyde Manchester but his Halifax staff need to understand people are just coming g to pay in and go, not to start a conversation that is so long and becomes too personal needs to understand that speaking out so loud of how much money we have in account isn't necessary. Customers know what they have doesn't need to be repeated. Other wiating Customers can hear. That made me feel very vulnerable due to her saying how much I have in the account. Very bad service also please try not to make a conversation so long, it isn't social networking at a bank!

I first opened a Halifax Building Society account in 1971. Since Halifax pretendecd to become a bank the service has declined drastically.. I live abroad and also have a Czech account and have had accounts in several countries. Halifax is now even worse than Barclays. When I log into online banking , I am given a code which I have to repeat in answer to a phone call. Having clearly said two codes twice each, I was told to reset my information. I did and the same occured again. I was asked to ring a number. I did and was asked to press another number and another and....so it went on and on and on... My Czech bank seds a code to my phone which I then enter on the computer. Simple.

one guy from the fraud team did not even know the bank's policy....... the service is dire.

Changed the amount paid to them 3 years in to a 5 year FIXED TERM mortgage. Essentially cancelling the contract signed. The reason given to us was to ensure that they could get their grubby hands on more interest from the account. This will have severely NEGATIVE knock-on effects for the next remortgage as an elderly mortgage holder. They are everything that is wrong with banking.

Worst one even you Bank with them, got offered low mortgage but whom I never Banked with they offered high mortgage and secured. Declined my loan application twice now I am soon leaving Halifax.

I have been banking with Halifax Bank since 2018 but they blocked my current account because they thought l am using someone else’s identity. I found time to go to their branch bank to inquiry from the customer service and to get the issue to resolve. After they contacted their head office by l was required to sign my signature three times which l did. They later came to conclusion that my signatures don’t much and block my account for four good years and retained my debit card when l tried to withdraw my funds. Currently l have gone to close my current account, gotten my refund without interest and switched to another bank. I believe Halifax Bank is very suspicious about everyone even their customers and all their banking staff. It been a bad experience for me but never the less l am free now and move on with my life. Please beware so you don’t fall into the same situation.

Halifax have to be the WORST bank EVER! I've been banking with them since 2007 and have always used my bank account to pay bills etc... Earlier on this year somebody committed fraud using my name with Barclays Bank. I only found out because there was a CIFAS marker on my record. Halifax shut down my bank accounts and treated me like I was a criminal everytime I rang them to try and get access to my money. Barclays bank who I've never even banked with sorted out the CIFAS marker and did a thorough investigation and found that my name was used to commit fraud without my knowledge. Barclays even paid me compensation. Halifax caused me sleepless nights, a lot of stress and treated me like absolute rubbish! I would NEVER recommend that anybody bank with them! I've tried to complain, but they just ignore me. Halifax bank are absolutely disgusting! DON'T bank with them!

SO Angry - worst customer service ever, misleading information causing distress by telling me my account been used then another member of staff says its not,2nd occasion call answered advisor stayed silent hopping I would end the call staff utter oh my God on phone then blind transfer, complaint raised there idea of resolution is £20 credit same thing few weeks later, absolutely disgusting service, fuming after 20 years of being with Halifax will be moving to a bank that values its customers, So Angry !

I had the most horrific experience with Halifax, and will never use them again. We moved our mortgage to them. As a result of their incompetence and errors on their part it took far too long to move the mortgage. Halifax admitted their errors, and agreed that it "should never have happened" but they were absolutely resolute at not recompensing us for our losses and were incredibly rude on the phone. Months later, the ombudsmen has agreed with us 100% and ordered Halifax to pay us compensation. A simple calculation and one which Halifax should have offered to do from the get go. Really disappointing that we had to take them to third party arbitration; and the fact that we won shows that we had a valid case, that should have been dealt with directly by Halifax. They were awful on the phone, awful at moving the mortgage and I'll never use any of their services from this point onwards.

It's a pity you can't give less than 1star. The only star Halifax has is "MON STAR" Bank to try to deal with. Have been trying ALL DAY YESTERDAY to sort problem out. Phoned them on atleast 5 occasions & constantly using the webchat via Internet banking. They are absolute Zombies. Keep sending me FATCA form to fill out. This is only for Americans who have bank accounts outside the US. No idea WHERE THESE Smack Heads got the info on my accounts that I'm a Yank. Even though to open accounts in UK you have to provide proof of name & address & citizenship with either utility bill, drivers licence, passport, birth certificate, national insurance number, they still have somewhere me down as a Yank, not Brit. They are brain dead zombies who won't listen to you when it's them who have mucked up account info.

Having had a current account and several others with Halifax for years, I tried to transfer the maximum daily amount for phone banking to my savings account at Atom bank but was refused. Here's what has happened four days in a row, because I need to send more every day to reach the total I want in the savings account. Spend HOURS on the phone going through MULTIPLE security checks because when I'm passed to the next person they insist on REPEATING them. Also cut off a few times. Eventually I get to someone capable of authorising the payment and am told this WON'T happen again as they now have everything sorted. Next day EXACTLY the same thing happens and it takes HOURS and I'm assured it is DEFINITELY fixed. The guy who does the transfer gives me £40 compensation and notes on my account that I am in poor health and this must NOT happen again. On day three same AGAIN. A guy says it is definitely fixed and that the block HAD been taken off my account the previous times but his boss says the reason it still happened was a well known problem with Atom bank because they don't have clearance for transfers. An online bank that ONLY does online business doesn't have clearance for online transactions? I doubt it. I'm told it's fixed now. Day four. Try to use automated system and payment is declined. I have 5 more days of this nightmare as I only have a window of a week total to put money in my fixed rate saver. This is beyond belief. I have now spent about 6 hours total at least in order to make simple payments. I TOTALLY understand fraud checks - but nobody should have to go through them over and over every time someone passes you to a colleague at the SAME bank, and nor ought it happen EVERY damn time like groundhog day. And they shouldn't lie and say the problem is sorted over and over again. Incidentally, nobody queried it when my life savings landed in my current account from NatWest (getting THEM to close my account took a month of denials, another horror story) even though my current account normally only has a few hundred in it. They only seem to object when you want to take your funds out. I would change but at this point all major banks appear to be dreadful. But Halifax have really reached a new low in customer torture.

Was having problems with my card and needed try and sort it out. Unbelievable amount of time you are in a, queue, they can't be that busy

Zero star review. It's been a little over three years since I had money stolen and Halifax couldn't care at all. I've tried many times to contact them in connection with this but am repeatedly ignored; letters, emails and phone call enquires all go unanswered. It's little wonder fraud is so prevalent as Halifax don't investigate and aren't bothered. Why do you not care and why do you not want to stamp out fraud?

I am writing this review whilst simultaneously taking steps to remove all links we have with Halifax and with the wider Lloyds Banking Group as a whole. We recently discovered that we are in desperate need of a new roof and require other necessary home improvement measures. We turned to Halifax, our current lender for additional borrowing. Since taking out our mortgage in the first place our financial situation has improved SIGNIFICANTLY. Excellent credit scores (999 and 960 on Experian), increased family income, very healthy equity on our property, no crazy credit agreements. Nothing has changed with our financial situation other than it has improved. However, computer says no. When we asked for the reasons why, we were told, in a nutshell, that they don’t have to give us any reasons. To us, this basically says their customer service is non-existent. They know the reason(s) but refuse to divulge. We again complained saying we need to know the reasons so we can make informed decisions about our options (whether to jump ship or wait it out). But they literally won’t share ANY information which means we are at their mercy. We need the additional borrowing so we are now looking at remortgaging options but because of this, we will face a hefty early redemption fee. We have absolutely no idea if this route is even necessary but without any information or advice this is the only route we can possible take in order to ensure our two children have a secure roof over their heads. Even after the refusal there was no further offer of advice or direction. I’m not sure why they say they are the people’s bank, it’s a load of absolute rubbish. They didn’t help our family in the slightest. We will never do business with Halifax or Lloyds ever again.

My elderly mother had a substantial investment with Halifax. She needed the money back to pay her care home fees. Halifax treated her as if it was their money and were downright obstructive, patronising, rude and arrogant. They had no concept that a disabled lady in her late 80s could not just pop into a branch in the middle of a pandemic with a driving licence and a passport. They need to train some of their staff to use their initiative and get some concept of the realities of life for the elderly.

THIS IS A ZERO STAR REVIEW: I've been with the Halifax since 1984 and over the last few years they've treated me like a piece of garbage. I cannot log into my account online due to the 'third as I call it password' that is needed. Halifax's automated phone calls my cell phone but every time it calls it goes into my voicemail and the phone does not ring so therefore I cannot put their four digit code in. have complained to a lady and basically this bank has just tossed me aside and are completely and utterly unwilling to help. Therefore I cannot login. I disgusting way to run a banking institution A complaint has been filed with the Ombudsman.

Halifax taking no responsibility for their extremely misleading online fraud guarantee. The guarantee states “ If you do everything you can to keep your details and devices safe but another person uses your account without your knowledge or approval, we’ll refund any money you may lose” THIS IS NOT TRUE. they refused to pay back the amount taken from me (after it took three days to be able to get hold of them) Following a complaint they did then agree to pay the amount back. Had I known how hard it would be to get hold of them and then get my money back I would never of taken a card with them. I believed what they had written and took my card out on this basis of the guarantee (what I thought was) an informed decision. Halifax unwilling to compensate me for the misleading information they have written on their website. Will update with financial ombudsman decision in due course.