Halifax Reviews

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Latest Reviews

★☆☆☆☆

“How much i/d is reasonable?”

Written on: 16/04/2015 by MckinleyMartinez59 (1 review written)

My ISA matured. I travelled 28 miles today to the nearest Halifax branch to close the account as there was no option on the paperwork to do so, and I don't do phone banking or internet banking. I had my driving licence, my bus pass, two letters the Halifax had sent me, credit and debit cards, etc. The teller said I needed my passport as well! I must now make another trip. What if I didn't have a passport? I wasn't asking for cash! I can't wait to close the account and have nothing more to… Read Full Review

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★☆☆☆☆

“TRANSFER FIASCO”

Written on: 05/04/2015 by AbrahamJenkins (1 review written)

I have been with Halifax for almost a year and have 4 different accounts that include: ISA, current, savings and a electron account. Over this time a have deposited 10s of thousands of pounds in different accounts. To my surprise lately, whilst transferring further funds into my Halifax current account, to eventually purchase a property in France, I had a very unsatisfactory experience. Halifax refused to transfer my funds to a FX account within a 24 hour period. The Halifax staff were… Read Full Review

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★☆☆☆☆

“ISA maturing letter”

Written on: 30/03/2015 by willowbank6 (1 review written)

received a ISA maturing letter that said I had 5 options one option wa sjust to simply close the account and withdraw my cash, when i looked at the options you could tick closing the account was not one of them only three actual options, The letter went on to say if the options dont match you requirements phone this number, I phoned i selected close account, and wa sasked was I sure etc, I was then aske dfor my phone banking pin, I dont use phone banking did not have one, On the letter was a… Read Full Review

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★★★☆☆

“unsatisfied long customer”

Written on: 16/03/2015 by NannaShell (1 review written)

I have been a loyal customer Halifax for almost 20 years and went into store to print of some statements i had forgotten to bring my debit card and under no circumstances would they help me even though i can give all security details, what payments went in or out. I made a complaint online and they called me within 2 hours and confirmed that they had acted accordingly. I then mentioned that i am now going to open an account with another Bank and to move my mortgage and the answer was that is… Read Full Review

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★☆☆☆☆

“The worst Mortgage application ever”

Written on: 11/03/2015 by jamie0000 (1 review written)

5 weeks in to my mortgage application, the Halifax have now decided they require a reference from both mine and my wife's employers. That is not a problem as we do not have anything to hide. Please note that i was only told that a reference request was sent due to me making a complaint via Halifax website so the complaints department used this as an excuse for the delay that it was down to our employers. I chased and chased my HR Department twice a day everyday, and they kept saying they… Read Full Review

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★☆☆☆☆

“They almost drove me to tears”

Written on: 26/02/2015 by groatgrabber (3 reviews written)

I have had a repayment mortgage with the Halifax for a little over 12 years. Last year (2014) my current 3.99% deal ended and so I called up in February 2015 asking to change to the new 2.19% rate fixed for two years. I had done the maths and this would save me £98 a month or almost £2400 over the two year deal. I started speaking with them at 9:30am yesterday morning and finally got off the phone at 1:40pm. Halifax have refused to move me to the lower rate stating that because my mortgage… Read Full Review

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★☆☆☆☆

“Can't change credit card!”

Written on: 09/02/2015 by adrianmarshall (1 review written)

I can not believe how bad the service from Halifax is. I have had a Halifax credit card for many years but it seems it is impossible to change from one Halifax credit card to another. The customer "service" advisor said I would need to cancel my existing card, wait 4 months and then apply for a new account. How in any way imaginable is that service? I use my existing Halifax card occasionally. Having researched the best card to use when travelling I wanted to change to a Clarity Card as it… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 06/02/2015 by ipKeegan379 (1 review written)

An absolutely appalling Service operation. I spent over 2 hours, 6 telephone calls, my expense, their systems inadequacy, my patience, their overseas support center, my simple request, their inability to make their systems work, their inability to contact, their staff's poorly trained responses.........I could go on forever but I seriously need a drink! A truly unprofessional and inadequate financial operation. I would strongly advise others to look around for an alternative supplier. What was… Read Full Review

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★★★★★

“Great Customer Service! ”

Written on: 05/02/2015 by 262Berry (1 review written)

They went an extra mile to solve a problem caused by me !!! With the help of staff at Tottenham Court Road branch and Halifax customer service my problem was dealt with within 1 hour. They even paid my fine back!… Read Full Review

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★☆☆☆☆

“Shocking Bank Service”

Written on: 29/01/2015 by AbdullahHarper (1 review written)

I have had an account with Halifax for 11 years, I have just sat and worked out I have paid over £450 in charges which I feel I should not have paid any! Shocking customer service from people who sound like they just don't care. I have now closed my account and everyone in my family has switched banks, Over £200k a year in wages not being paid to Halifax. I everyone who feels like this did the same they would soon realize they cannot treat people like idiots and take money on ridiculous… Read Full Review

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★☆☆☆☆

“Mortgage fiasco”

Written on: 28/01/2015 by ywWise264 (1 review written)

Nightmare to deal with, no response to solicitor enquiries They lost us our 1st house due to the shambolic Idiotic mortgage advisors dragging their feet , losing psperwork and being unhelpful. Asking for info that already been sent. Hanging up the phone midway through conversation. Putting me through to the wrong department and generally unhelpful, rude, liars. Trying desperately not to get stressed and upset. I won't give them any more of our custom once we move m, we will switch banks… Read Full Review

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Brokeman25's Comment

Written on: 17/02/2015

I have had the same treatment but i lost my house by auction on 2 feb this year now the house has gone they refuse to speak only to tell me its nothing to do with me now! !!!
Im looking at all sorts of debts due to this farce of a bank .....read my review brokeman 25

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★★☆☆☆

“Poor customer relations”

Written on: 20/01/2015 by Lawrence137 (1 review written)

Very poor respect for customers. I will be moving all my accounts… Read Full Review

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★☆☆☆☆

“credit card misconseptions”

Written on: 02/01/2015 by carlyc309 (1 review written)

If you have a Halifax credit card you CANNOT have more than one! Also, if you want a better annual percentage rate then they will tell you they cant change it but you will have to shut the credit card down for 6 months and re- apply!! no business sense at all. completely useless... lost a customer after 9 years. I will never be using them again and DONOT recommend them to anyone… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 22/10/2014 by CaseyBoyd380 (1 review written)

A simple cardcash account with a paying in book. Now - we don't use these anymore. That has to be done at the cash point - it is a self service account. That has to be done over the telephone. what would have taken a few minutes at the cashiers desk now takes ages due to the number of questions asked and having to use both the cahpoint and telephone to complete the transactions. the last time, it took longer to connect by telephone than the whole transaction at the cashier desk. What is… Read Full Review

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★☆☆☆☆

“can not transfer money”

Written on: 26/09/2014 by jicheng (1 review written)

On 8th September, My wife and me went to Halifax bank to ask transfer some money to our joint account in one week, one lady staff said OK, but until now we still do not find any money in our joint account. This morning, I went to the branch bank of Halifax, one lady staff said the money still there. I am so surprise that there is such bank like Halifax… Read Full Review

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★☆☆☆☆

“Impossible to talk to a human being!”

Written on: 05/09/2014 by huHansen70 (1 review written)

I have been trying unsuccessfully for 3 months to actually talk to a member of staff who can make a decision or even answer my slightly complicated question. The telephone banking system is useless, the average wait time is anywhere between 10 mins to 45 mins when I finally give up holding. I have been into a branch to discuss equity release, they cannot help so direct me to their phone to call telephone banking myself. The standard response is always the same, the agents only have a very… Read Full Review

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★★★★★

“good bank ”

Written on: 26/08/2014 by mrfreckles (2 reviews written)

Never had a problem with the halifax, always had my issues dealt with right away. Been banking with them for the past 6 months and all i have is praise for them. My previous bank barclays lost me £500 so i decided to change to halifax, best choice i could of ever made… Read Full Review

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★☆☆☆☆

“This is worst bank I have ever had plain and simple”

Written on: 22/08/2014 by JaniyahMorales170 (1 review written)

Absolutely disgraceful bank I have had problems in every category ie mobile banking even with my identification because I lost my card and needed cash in a branch they would not give me any of my money which I work for… Read Full Review

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★☆☆☆☆

“Avoid this company for peace of mind ”

Written on: 17/08/2014 by Rollins446 (1 review written)

We have had a mortgage with these clowns for 30 years. Every transaction has been handled badly (incompetently) avoid at all costs… Read Full Review

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★☆☆☆☆

“Abysmal, shambolic, unprofessional”

Written on: 01/08/2014 by 395Poole (1 review written)

I would not advise anyone to take out a mortgage with the Halifax as their lack of effective processes to support this throughout its mortgage term will frustrate and could cost you financially. I am now into the third month of waiting to simply transfer over to another fixed rate. During this time there has been little to zero communication, I have to follow up the lack of progress and each time spend a minimum of 30 minutes waiting on the phone to speak to someone who can tell me if they… Read Full Review

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