Royal Bank of Scotland Reviews

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Royal Bank of Scotland
Royal Bank of Scotland

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Latest Reviews

★★☆☆☆

“I WAS a potential customer.”

Written on: 25/07/2014 by RebeccaBowman (1 review written)

Searched high and low to get an appointment with a mortgage advisor only for the adviser to cancel the day before. This appointment cancelation might affect me getting the house now as I needed the finance in place before the closing date. What really annoyed me is the reason. Doesn't sound as though this guy knows what he is talking about and he's an RBS mortgage adviser. Not happy with them so I will be taking my business elsewhere. I feel as though this guy bumped me for his own reasons… Read Full Review

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★☆☆☆☆

“Select Platinum Account that is not select in any way.”

Written on: 18/07/2014 by Strickland26 (1 review written)

Select Platinum is supposed to provide insurance for travel/phone/car breakdown/etc. for 16 pounds a month. Great - until you try and claim. Damaged mobile so tried to claim. Not registered said Carphone who provide the replacement. Local bank branch totally clueless and said it was not Carphone who provided the new phone but Aviva (Who actually provide the insurance of course!). Lots of hanging on phone lines to RBS and eventually the complaints department at RBS said it was sorted. It was… Read Full Review

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★★★★★

“Credit where it's due.”

Written on: 26/06/2014 by Brooklynn169 (1 review written)

I have to be honest,got myself in a right mess with overdraft charges. This is something I can take responsibility for The Royal Bank of Scotland always advise you of these beforehand. Being between jobs and in receipt of benefits my situation got worse.. I emailed them to let them know job seekers allowance was my only income,and taking a huge chunk of this would leave me with very little to live on. Standard email automated response 10 days before they would reply. So I phoned expecting… Read Full Review

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★☆☆☆☆

“Impossible to contact”

Written on: 21/06/2014 by rwHolder130 (1 review written)

Tried to enter details on line of countrys we are visiting on holiday cruise. Their system could not take the details and spoke to on line help contact. They referred me to my local branch. I tried to contact on their phone number but repeatedly after 2minutes ringing the message came back, " please hang up" . This kept happening because nobody picked up the phone. I got so fed up i contacted head office at Edinburgh and eventually was told all incoming calls are now diverted to a call centre… Read Full Review

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★☆☆☆☆

“Worst bank ever”

Written on: 13/06/2014 by Fitzgeraldsf498 (1 review written)

Had so many problems with this bank from my 2 accounts going missing and in place I got a business account instead which took a month for them to sort out. Then I got charges for the period I couldn't access my account which the women in complaints said was my fault. Then they black my card for fraudulent activities when I tried to pay my phone bill so I called up to ask what was going on and the advisor said it was o2s fault so I called O2 back payment failed again called rbs back and finally… Read Full Review

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★★☆☆☆

“Where is that? ”

Written on: 08/05/2014 by Rusty22 (1 review written)

I phoned to inform them I would be using my RBS credit card in Malta, and she replied ,Where is that? was she kidding me on… Read Full Review

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★☆☆☆☆

“They really arnt cool ”

Written on: 23/04/2014 by Rbsisabust (1 review written)

If there is one thing that I know is is that I know RBS is not cool… They are not good looking people… They don't do cool things…… Read Full Review

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★☆☆☆☆

“Always phone holding times of 15-20 minutes (or...”

Written on: 14/04/2014 by dmSchultz340 (1 review written)

Always phone holding times of 15-20 minutes (or longer), and sometimes they then cut you off! I have my mortgage with RBS but day to day banking with HSBC.. they answer their phones almost immediately without fail. You could literally waste a whole day trying to sort out a minor issue on your mortgage with RBS!!!… Read Full Review

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★☆☆☆☆

“Cut throat thugs in suits”

Written on: 26/03/2014 by andypa38 (10 reviews written)

I worked there for 8 yrs, the pressure was enormnous, the culture was that of a bully, the management were mostly trained in poor treatmeny, no emphasis on building quality of life for staff. Lost thousands in share scheme. Conned into buying more when the bank was on its way out. I alledge Sir Fred Goodwin knew full well the bad decisions he made to purchase bad debt & is living on the millions now of his alledged fraud & his £14,000 a week pension… Read Full Review

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★☆☆☆☆

“WORST BANK ON THE HIGH STREET RBS ITS TRUE !”

Written on: 12/03/2014 by izCox177 (1 review written)

RBS are pathetic staff at customer service offer no real help been kept on the telephone for over 3 hours promised compensation but the refused all they do is tell lies I would say to use another high street bank realy vile organisation and frankly even saying there name frightens me very bad very poor indeed please take my advice on board or you could regret it trust me this is not false it is to your advantage that you never use them they will lie and cheat you 100%… Read Full Review

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★☆☆☆☆

“Customer Service appalling”

Written on: 01/02/2014 by wopple (2 reviews written)

I recently had to close down some old business accounts of my Uncle who had died and made me executor. Every other bank where he had accounts were helpful, quick and simple to process. RBS stands out as the abysmal exception. It took 8 months from start to finish to close down these accounts. RBS managed to lose documents on no less than 4 occasions. They claimed to have sent letters and emails to me that never arrived. Emails I sent back to them were never answered. On one day I spent 2… Read Full Review

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Fruitella's Response to wopple's Review

Written on: 21/07/2014

This is exactly what I am going through at the moment. It's absolutely appalling. No one seems to know what is going on. In one phone call I spoke to 5 different people, they always want something else from me. Just terrible. It is stressful to go through this process anyway, without them adding to it.

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★★★★★

“I MUST BE THE LUCKIEST MAN IN THE WORLD!”

Written on: 16/01/2014 by mpbowers (1 review written)

My wife and I have been customers of RBS in Rochdale for twenty years. We have three current accounts with them and a couple if ISAs. I can honestly say we have never - never - had any problems with them at all. The staff are always helpful and courteous; their online and telephone banking services work perfectly (though I haven't seen a bank manager for years); and the accounts always work well (except the interest rates, of course, are poor at the present time). We are, reluctantly… Read Full Review

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Millerd's Response to mpbowers's Review

Written on: 25/05/2014

It sounds like you've got good people at your local branch. I just had a terrible experience trying to set up a business account there.

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★☆☆☆☆

“Atrocious customer complaints handling and customer...”

Written on: 08/01/2014 by alexmacleod51 (1 review written)

If I could have given this company minus stars I would have cause not only can you not speak to your branch manager when you have an issue over the phone, you get a call centre full of impudent idiots. To explain the story in full ,recently I had my signature forged on a document which I had paid by credit card so I contacted the credit card company and provided them with all the correspondence between me and said company which included said document which my signature was blatantly forged on… Read Full Review

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★☆☆☆☆

“Sarcastic Merry Xmas”

Written on: 04/01/2014

Second time this year money not transfered to top up my current account and link broken.I had my car stuck in Garage as un-able to pay with bank card. Walked into branch Xmas Eve as i couldnt use my car !I was polite and calm,response was awful and told it was my fault for not transfering my funds myself from one account to other via my mobile,though i had set up a RBS link to do this.Was also told that the last time i was like this and i walked away and matter was not resolved!! Thats not… Read Full Review

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★★☆☆☆

“NOT YOUR BANKS ATM!!!!”

Written on: 18/12/2013 by naughtytinks7 (1 review written)

I bank with RBS but my nearest ATM is a Barcleys at Morrison's store. At 2.10am Thursday 28th November i went to that cash machine as i done ever fortnight for over a year, the machine processed my request but never gave any money out, but also debited the funds from my account. Was straight on the phone to my branch who passed me on, and that department then also passed me on i eventually couldnt get passed on any further so was then told by a lovely young lady in her very best english nothing… Read Full Review

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★☆☆☆☆

“Worst Frucking Bank in the World!”

Written on: 06/11/2013 by FU-RBS (1 review written)

I would have given a 0 star rating if it were actually possible to do so. After waiting 4 weeks for a new debit card and numerous calls to the customer service department. I finally find out that they've been sending my new cards to the branch I originally opened my account in. Now I have to wait another week before I can access any of my finances. Thank you RBS for financially holding me hostage. Daft twits!… Read Full Review

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★☆☆☆☆

“worst bank in the UK”

Written on: 20/10/2013 by Aratron (1 review written)

my doncaster branch more resembles a pawnbroker shop in the town. unprofessional, and unfriendly staff, who look very unhappy and unmotivated. they have no positives services to offer, no interest rates on their current accounts, outrageous fees on their overdraft accounts. few staff to deal with customers , especially at dinner hours when most people want to visit the branch. do yourself a favour, switch accounts immediately, and never join up for a new account… Read Full Review

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★☆☆☆☆

“incompetent ridiculous idiotic”

Written on: 18/10/2013 by Trees4 (1 review written)

Worst customer service I have ever encountered. This is considerably worse than trying to deal with the Inland Revenue. Their business banking most closely resemebles a surrealist joke. Impossible to access your own money. Random re-organisation of your accounts, demands for account numbers and pins which haven't been issued every time you try to speak to somone to sort problems they've created, complete inability to issue full set of paperwork for one account, random transfers of phone calls… Read Full Review

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★☆☆☆☆

“Inept”

Written on: 14/10/2013

Back in 2007 they were acceptable. then their customer service became a joke. Then in 2011, after I stopped using their credit card, they slashed my credit to nothing without cause, then cancelled my card. To this day I still receive minimum payment due notices even though the account was closed over 2 years ago. They are greedy, cancelling a credit card because they are not reaping any interest. They are disorganized, still sending e-mails to a closed account, they are stupid, they are inept… Read Full Review

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★★★★★

“such great service”

Written on: 09/10/2013 by woger (1 review written)

I was served, recently in the Nottingham city centre branch of the RBS by a young lady called 'Livia' whom I found to be perhaps one of your best adverts for your bank. The way she dealt with me with such a degree of care and concern was such that I felt I must make the effort to say how much I appreciated her help and expertise. I have always found the RBS to be a very friendly bank and that is why I have stayed with them since 1994, but Livia's level of care surpassed anything I have ever… Read Full Review

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