Royal Bank of Scotland Reviews

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Latest Reviews

★☆☆☆☆

“Absulte disgusted with the way rbs works on new...”

Written on: 04/12/2015 by John5575 (1 review written)

Started my business this year. Decided to bank with rbs as my family have done to date.. No help with a loan to begin with. Then Xmas approaches and being a fisherman the weather has crippled us. Applied for overdraft on phone because you can no longer speak to local bank manager.. Guess what.. Nothing. Not even a returned call to say nothing.. Absulte disgusted with rbs 1 things for sure il not be asking for there help again. Because il not be with them for much longer. RBS Fredd the shred… Read Full Review

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★☆☆☆☆

“contacting RBS by telephone”

Written on: 25/11/2015 by 141Koenig (1 review written)

You cannot speak to anyone at your local branch over the phone any more. It's a new, focused customer service, apparently. Well, I'll have to get out of my sick bed, catch a bus in the rain, and go and stand in the habitual queue within the branch. Do they not realise that not everyone uses APPS or on line banking? Well done, RBS management! Don't go spending those obscene bonuses too quickly now, you little scamps!… Read Full Review

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★☆☆☆☆

“Inept, inefficent and uninterested”

Written on: 20/11/2015 by Colemanb208 (1 review written)

I hold an interest paying current account and a joint account, as do my 3 children all with the same joint holder. We all use use internet banking. usually both accounts and credit card balances are available through my account summary. My joint account (rarely used by myself but I have in the past transferred money from it) has disappeared from the a/c summary. I assumed it was intelligent analysis that shows the most used account and didn't query it. Recently a large cheque made out to my… Read Full Review

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★☆☆☆☆

“loyal customer service we don't do”

Written on: 30/10/2015 by KaylenVogel269 (1 review written)

To all RBS customers some of you will have received notification that for some the bank is changing it's name back to William and Glynns. But customer loyalty is not changing. For new customers to RBS or William and Glynns will be getting offered the new cash incentive D/D payment will get a financial payment and if you have money in your account( check the amounts) will get a %interest. but if your a loyal English customer with RBS you don't get this.check it out for yourselves. I have had… Read Full Review

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★☆☆☆☆

“Pathetic service”

Written on: 16/09/2015 by keanomd (1 review written)

Pathetic disgusting customer service!! 12 working days later after being promised a response within 10 working days I am still waiting for an apology. They would not transfer money from my account into another bank account claiming their systems were down and that I needed to call back. When I did call back they asked me to hold and then put me through to the fraud dept! They blocked my account and also blocked my online banking. Eventually I had to go in branch to complete the transaction with… Read Full Review

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★☆☆☆☆

“Complicated and slow”

Written on: 08/01/2015 by 186Flores (1 review written)

I had opened an online account and went into a branch to idendifime, I had to wait half an hour to be served and the unkompetente woman did not accept my address and had to also take him to speak because of my name with her manager. The account was not opened at the end, because the address was not accepted. Only time and nerves wasted. RBS? No way!… Read Full Review

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Nightbird77's Comment

Written on: 08/01/2015

Sorry, the stars below my review are wrong! There are no stars for the Royal ank of Scotland!!!!!!

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★★★☆☆

“POOR PHONE SERVICE”

Written on: 07/12/2014

YOU CAN'T PHONE YOUR LOCAL BRANCH WHICH IS VERY INCONVENIENT TO SAY THE LEAST… Read Full Review

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★☆☆☆☆

“LIES LIES AND MORE LIES”

Written on: 24/11/2014 by Randall1993 (1 review written)

As a retired police offioer I re-call that incorrect evidence was called PERJURY… Read Full Review

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★☆☆☆☆

“Fraud department call”

Written on: 30/07/2014 by 1980Wheeler (1 review written)

Called 4 times to report that I had recieved a PIN number for a bank account with RBS which I had not opened each time I was told I would be connected with someone who would help me each time I was disconnected. No idea if anything will be done to make sure this will be reported to crime protection very bad service glad I don't bank with RBS… Read Full Review

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★★☆☆☆

“I WAS a potential customer.”

Written on: 25/07/2014 by RebeccaBowman (1 review written)

Searched high and low to get an appointment with a mortgage advisor only for the adviser to cancel the day before. This appointment cancelation might affect me getting the house now as I needed the finance in place before the closing date. What really annoyed me is the reason. Doesn't sound as though this guy knows what he is talking about and he's an RBS mortgage adviser. Not happy with them so I will be taking my business elsewhere. I feel as though this guy bumped me for his own reasons… Read Full Review

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★☆☆☆☆

“Select Platinum Account that is not select in any way.”

Written on: 18/07/2014 by Strickland26 (1 review written)

Select Platinum is supposed to provide insurance for travel/phone/car breakdown/etc. for 16 pounds a month. Great - until you try and claim. Damaged mobile so tried to claim. Not registered said Carphone who provide the replacement. Local bank branch totally clueless and said it was not Carphone who provided the new phone but Aviva (Who actually provide the insurance of course!). Lots of hanging on phone lines to RBS and eventually the complaints department at RBS said it was sorted. It was… Read Full Review

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★★★★★

“Credit where it's due.”

Written on: 26/06/2014 by Brooklynn169 (1 review written)

I have to be honest,got myself in a right mess with overdraft charges. This is something I can take responsibility for The Royal Bank of Scotland always advise you of these beforehand. Being between jobs and in receipt of benefits my situation got worse.. I emailed them to let them know job seekers allowance was my only income,and taking a huge chunk of this would leave me with very little to live on. Standard email automated response 10 days before they would reply. So I phoned expecting… Read Full Review

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★☆☆☆☆

“Impossible to contact”

Written on: 21/06/2014 by rwHolder130 (1 review written)

Tried to enter details on line of countrys we are visiting on holiday cruise. Their system could not take the details and spoke to on line help contact. They referred me to my local branch. I tried to contact on their phone number but repeatedly after 2minutes ringing the message came back, " please hang up" . This kept happening because nobody picked up the phone. I got so fed up i contacted head office at Edinburgh and eventually was told all incoming calls are now diverted to a call centre… Read Full Review

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★☆☆☆☆

“Worst bank ever”

Written on: 13/06/2014 by Fitzgeraldsf498 (1 review written)

Had so many problems with this bank from my 2 accounts going missing and in place I got a business account instead which took a month for them to sort out. Then I got charges for the period I couldn't access my account which the women in complaints said was my fault. Then they black my card for fraudulent activities when I tried to pay my phone bill so I called up to ask what was going on and the advisor said it was o2s fault so I called O2 back payment failed again called rbs back and finally… Read Full Review

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★★☆☆☆

“Where is that? ”

Written on: 08/05/2014 by Rusty22 (1 review written)

I phoned to inform them I would be using my RBS credit card in Malta, and she replied ,Where is that? was she kidding me on… Read Full Review

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★☆☆☆☆

“They really arnt cool ”

Written on: 23/04/2014 by Rbsisabust (1 review written)

If there is one thing that I know is is that I know RBS is not cool… They are not good looking people… They don't do cool things…… Read Full Review

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★☆☆☆☆

“Always phone holding times of 15-20 minutes (or...”

Written on: 14/04/2014 by dmSchultz340 (1 review written)

Always phone holding times of 15-20 minutes (or longer), and sometimes they then cut you off! I have my mortgage with RBS but day to day banking with HSBC.. they answer their phones almost immediately without fail. You could literally waste a whole day trying to sort out a minor issue on your mortgage with RBS!!!… Read Full Review

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★☆☆☆☆

“Cut throat thugs in suits”

Written on: 26/03/2014 by andypa38 (12 reviews written)

I worked there for 8 yrs, the pressure was enormnous, the culture was that of a bully, the management were mostly trained in poor treatmeny, no emphasis on building quality of life for staff. Lost thousands in share scheme. Conned into buying more when the bank was on its way out. I alledge Sir Fred Goodwin knew full well the bad decisions he made to purchase bad debt & is living on the millions now of his alledged fraud & his £14,000 a week pension… Read Full Review

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★☆☆☆☆

“WORST BANK ON THE HIGH STREET RBS ITS TRUE !”

Written on: 12/03/2014 by izCox177 (1 review written)

RBS are pathetic staff at customer service offer no real help been kept on the telephone for over 3 hours promised compensation but the refused all they do is tell lies I would say to use another high street bank realy vile organisation and frankly even saying there name frightens me very bad very poor indeed please take my advice on board or you could regret it trust me this is not false it is to your advantage that you never use them they will lie and cheat you 100%… Read Full Review

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★☆☆☆☆

“Customer Service appalling”

Written on: 01/02/2014 by wopple (2 reviews written)

I recently had to close down some old business accounts of my Uncle who had died and made me executor. Every other bank where he had accounts were helpful, quick and simple to process. RBS stands out as the abysmal exception. It took 8 months from start to finish to close down these accounts. RBS managed to lose documents on no less than 4 occasions. They claimed to have sent letters and emails to me that never arrived. Emails I sent back to them were never answered. On one day I spent 2… Read Full Review

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Fruitella's Response to wopple's Review

Written on: 21/07/2014

This is exactly what I am going through at the moment. It's absolutely appalling. No one seems to know what is going on. In one phone call I spoke to 5 different people, they always want something else from me. Just terrible. It is stressful to go through this process anyway, without them adding to it.

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