Royal Bank of Scotland Reviews

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Royal Bank of Scotland
1.1 stars
Average rating for this product is: 1.1 out of 5

From 1 rating and 26 reviews

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Average Ratings for Royal Bank of Scotland

  • Ease of use1 stars
  • Customer Service1 stars
  • Reviewer Ratings1.2 stars
  • Overall Rating1.2 stars

26 Reviews For Royal Bank of Scotland

  • Guest 25th Sep 2009

    Reviewer rating: 1 stars


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    I have been with the Royal Bank of Scotland for 7 years. I was made redundant a few months back and had struggled for a few months to pay all my out goings but we are talking no more than £20. Numerous times I rang the branch to arrange to speak to someone in order not to rack up charges etc. I got no help and the customer service was appauling. I ended up paying £98.50 for every standing order that wasn't even paid by them even though I had rang to cancel them on numerous occasions. When I rang to speak to someone about the charges they were very unhelpful and couldn't explain properly what the charges are for. All I know is that my CHARGES money will go towards keeping the big suited boys in massive depth & the bank bosses bonuses flowing in. I am now in the process of changing my bank, bad mistake on RBS part, since I am successful young professional that in future will be very wealthy.

  • Guest 20th Sep 2009

    Reviewer rating: 1 stars


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    I have been with RBS for nearly thirty years and when we first went with this bank they were great however they are now useless.
    We paid our mortgage off ten years ago and thought where better than the bank to leave our deeds. Three years ago we needed our deeds and so asked the bank for our deeds. They charged us One hundred and twenty pounds to recover the deeds and then told us they had lost them, with no apology. Our solicitor contacted them to discuss the bank paying to have new deeds dr ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    Royal Bank of Scotland is an absolute joke of a bank. Two years ago when everything was rosy I had a bit of trouble paying off some student fees, so I popped along to my local branch to see about getting an overdraft on my current account. I was talked into opening a savings account and a student account with a £1500 overdraft. Also since I'm so great with my finances they offered me a credit card.

    Here we are two years later, times aren't so awesome. I start getting threatening letters t ...

  • mewickes 9th Jul 2009

    Reviewer rating: 0 stars


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    Applied for a mortgage with Royal Bank of Scotland. They told me everything was ok and led me to believe that my mortgage application would be accepted. I waited 10 days and then phoned them to check. They had no record of my application. I went back in, filled out all of the forms again, took bank statements, passports etc. They said they would send it straight away to the mortgage centre. However, they had a "system problem" which meant they couldn't send the information in for 3 days. Then th ...

  • caeyleelee 20th May 2009

    Reviewer rating: 0 stars


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    i tried to claim back bank charges from bank of scotland, im asingle mum and skint they shut my account down now i have no bank account to get wages tax credits paid into and si il have no money for weeks until my new bank account gets sorted

  • rojj 1st May 2009

    Reviewer rating: 0.5 stars


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    Royal Bank of Scotland is extremely bureaucratic and rarely responds to correspondence, whether complaints or routine. I have complained three times formally, and many times in branch. The branch staff were at all times courteous and helpful, but obviously up against a corporate megalith. The deterioration took place in the last 3 years.

  • 97SmithS Rank: Corporal 1st Nov 2008

    Reviewer rating: 0 stars


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    I opened a basic Bank of Scotland Key Account for emergencies and at first all was well. The online application was a breeze and the card showed up in no time. Then the troubles started, my pin never arrived so far I have both rung and visited a branch for a reissue (4 months later still nothing) this has rendered me unable to withdraw or transfer cash (you need your pin to use the card reader) so I ended up buying something online just to get at my money. Am trying to close the account but with ...

  • temperoryemail 11th Oct 2008

    Reviewer rating: 1 stars


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    RBS is number one bank of the world as per bankers almanac, you expectation of customer services goes high with the bank ranking. But you fell regret that the customer serive is one of the lowest/bad even as compare of any ordinary bank.
    Need to improve their customer services, real number one status is in service not in ranking.

  • Blue Cup 31st Jul 2008

    Reviewer rating: 1 stars


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    Like many other comments, RBS started off really well. The Business Manager was very helpful and all seemed to be going well in the first 3 years of contact.
    Banks are supposed to be supporting SME's. That has not been my experience. Hinder or selling things we don't need more like!

  • bazzap Rank: Lance Corporal 5th Apr 2008

    Reviewer rating: 2.5 stars


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    Joined as a student when they offered a better deal than other banks both in rates, overdrafts and joining bonus'.

    In the 10 years since then I've had no real issues or complaints and in general had a very good service though the charges for going overdrawn are very steep.

    Online banking is very good (seperate review) and, the few times I've had to contact via phone or branch, I've been dealt with quickly and efficiently.

    One big complaint (and the reason I'm currently looking to move account ...

  • laalaa41 14th Feb 2008

    Reviewer rating: 0 stars


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    As I landed a really well paid job and was changing from weekly temp wages to monthly - I told my bank and all the organisations I pay bills to - to change my payment dates to suit payday. All said OK. 3 then messed up and debited before my wages went in. RBS slapped over £300 of charges on my account which for 6 years has been run well. So much for the Direct Debit Guarantee and so much for customer service. I'm being blamed and charged through the nose - RBS wont budge despite the f ...

  • Guest 14th Feb 2008

    Reviewer rating: 0 stars


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    A draining, time wasting experience from Bank of Scotland incorrect handing of the account opening to their failure to mail an account statement on closing the account.

    Internet account opening resulted in incorrect type of account being opened.

    Funding the account resulted in the money being in limbo for a month due to incorrect account opening information being supplied by Bank of Scotland International new accounts department.

    Tracing the missing money and negotiating reimbursement for the ...

  • morrisonsm 19th Jan 2008

    Reviewer rating: 2.5 stars


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    There are plenty of branches and cash points available on the high street. Good overall bank and reliable service, but there is room for improvement. There rate of interest is not the best in the market.

  • HANNAHHUNTER88 17th Jan 2008

    Reviewer rating: 4.5 stars


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    Ive been with royal bank of Scotland for 6 years and have never had any problems. There was 1 time when I got a bank charge but they admitted they were in the wrong and refunded me back.

  • Guest 15th Dec 2007

    Reviewer rating: 0.5 stars


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    Absolutley disgusted with the way the Royal Bank of Scotland has treated me recently. They chased me to open a student account, yet they didn't explain the account to me properly, and now I'm £60 in debt with a card protection plan that I had unknowingly signed up for with the bank. I shall be moving banks as soon as possible.

  • Guest 2nd Dec 2007

    Reviewer rating: 0 stars


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    I have spent the last three months trying to get my RBS internet banking working. It has been working for the last two years then RBS did something to screw it up. Absolutely useless avoid at all costs.

  • warlord2000ad Rank: Staff Sergeant 10th Nov 2007

    Reviewer rating: 4 stars


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    I've been with Royal Bank of Scotland for some time, since i joined university. its a wonderful bank to use as a current account although in my hometown there seems to only be a few cash machines that accept the card. Online shopping is easy as the card is a switch/maestro debit card and is accepted on my websites for ordering.
    I am a happy with them in all aspects so far, and would recommend it to others.

  • Chimpy1986 Rank: Lance Corporal 30th Sep 2007

    Reviewer rating: 0 stars


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    Unfortunately I have a mortgage and a current account with them. From day one they totally messed up my mortgage to the point where I nearly ended up homeless and it has been a continuous battle with them. They are completely incompetent and I hate everything about them and they have completely messed up my credit rating. Anyone considering using them for anything....I would advise not to do it.

  • dvv7 22nd May 2007

    Reviewer rating: 0 stars


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    I have been trying to open an account with RBS and they had problem with name change documents, being inefficient, loosing documents, forgetting to say I need to bring another documents and making to visit the branch again and again. The whole process took about 3 months with no outcome so far.

  • Reviewer100 Rank: Lieutenant 4th Sep 2006

    Reviewer rating: 4.5 stars


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    Some fellow reviewers have had some shocking incidences but to date (touch-wood) everything has been fine. You will note from other reviews I have done, Abbey let me down and I moved to the RBS. The number of branches, simple internet banking and direct telephone contact with my local branch swayed it for me. Also from 'people in the know' who work on the inside, I have been advised that their security systems are pretty good which I take as reassurance that my money is safe. Indeed the way my c ...