royal bank of scotland reviews | Watch This Item.

Average Ratings
Customer Service	2.9/10
Telephone Banking	2.6/10
Internet Banking	3.3/10
Local Branch	3.8/10
Cash Point Facility	4.4/10
Reviewer Rating	2.5/10
Overall Rating	2.4/10

23% Recommended5 out of 22 Reviews

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22 Review Centre Royal Bank of Scotland Reviews

Full review by
caeyleelee
on 20th May 2009

User Rating : 0
Respect : 0

Good Points: none

Bad Points: rude horrible people

General comments: i tried to claim back bank charges from bank of scotland, im asingle mum and skint they shut my account down now i have no bank account to get wages tax credits paid into and si il have no money for weeks until my new bank account gets sorted
caeyleelee's review and ratings | 53 words
Review by
rojj
on 1st May 2009

User Rating : 1
Respect : 0
Royal Bank of Scotland is extremely bureaucratic and rarely responds to correspondence, whether complaints or routine. I have complained three times formally, and many times in branch. The branch staff were at all times courteous and helpful, but obviously up against a corporate megalith. The deterioration took place in the last 3 years.
rojj's full review | 62 words
Review by
97SmithS
on 1st Nov 2008

User Rating : 0
Respect : 0
I opened a basic Bank of Scotland Key Account for emergencies and at first all was well. The online application was a breeze and the card showed up in no time. Then the troubles started, my pin never arrived so far I have both rung and visited a branch for a reissue (4 months later still nothing) this has rendered me unable to withdraw or transfer cash (you need your pin to use the card reader) so I ended up buying something online just to get at my money. Am trying to close the account but with ...
97SmithS's full review | 142 words
Review by
temperoryemail
on 11th Oct 2008

User Rating : 2
Respect : 0
RBS is number one bank of the world as per bankers almanac, you expectation of customer services goes high with the bank ranking. But you fell regret that the customer serive is one of the lowest/bad even as compare of any ordinary bank. Need to improve their customer services, real number one status is in service not in ranking.
temperoryemail's full review | 103 words
Review by
Blue Cup
on 31st Jul 2008

User Rating : 2
Respect : 0
Like many other comments, RBS started off really well. The Business Manager was very helpful and all seemed to be going well in the first 3 years of contact. Banks are supposed to be supporting SME's. That has not been my experience. Hinder or selling things we don't need more like!
Blue Cup's full review | 72 words
Review by
bazzap
on 5th Apr 2008

User Rating : 5
Respect : 0
Joined as a student when they offered a better deal than other banks both in rates, overdrafts and joining bonus'. In the 10 years since then I've had no real issues or complaints and in general had a very good service though the charges for going overdrawn are very steep. Online banking is very good (seperate review) and, the few times I've had to contact via phone or branch, I've been dealt with quickly and efficiently. One big complaint (and the reason I'm currently looking to move account ...
bazzap's full review | 177 words
Review by
laalaa41
on 14th Feb 2008

User Rating : 0
Respect : -1
As I landed a really well paid job and was changing from weekly temp wages to monthly - I told my bank and all the organisations I pay bills to - to change my payment dates to suit payday. All said OK. 3 then messed up and debited before my wages went in. RBS slapped over £300 of charges on my account which for 6 years has been run well. So much for the Direct Debit Guarantee and so much for customer service. I'm being blamed and charged through the nose - RBS wont budge despite the f ...
laalaa41's full review | 110 words
Review by
Guest.
on 14th Feb 2008

User Rating : 0
Respect : 0
A draining, time wasting experience from Bank of Scotland incorrect handing of the account opening to their failure to mail an account statement on closing the account. Internet account opening resulted in incorrect type of account being opened. Funding the account resulted in the money being in limbo for a month due to incorrect account opening information being supplied by Bank of Scotland International new accounts department. Tracing the missing money and negotiating reimbursement for the ...
Guest's full review | 128 words
Review by
morrisonsm
on 19th Jan 2008

User Rating : 5
Respect : 0
There are plenty of branches and cash points available on the high street. Good overall bank and reliable service, but there is room for improvement. There rate of interest is not the best in the market.
morrisonsm's full review | 36 words
Review by
HANNAHHUNTER88
on 17th Jan 2008

User Rating : 9
Respect : 0
Ive been with royal bank of Scotland for 6 years and have never had any problems. There was 1 time when I got a bank charge but they admitted they were in the wrong and refunded me back.
HANNAHHUNTER88's full review | 36 words
Review by
Guest.
on 15th Dec 2007

User Rating : 1
Respect : -1
Absolutley disgusted with the way the Royal Bank of Scotland has treated me recently. They chased me to open a student account, yet they didn't explain the account to me properly, and now I'm £60 in debt with a card protection plan that I had unknowingly signed up for with the bank. I shall be moving banks as soon as possible.
Guest's full review | 74 words
Review by
Guest.
on 2nd Dec 2007

User Rating : 0
Respect : 0
I have spent the last three months trying to get my RBS internet banking working. It has been working for the last two years then RBS did something to screw it up. Absolutely useless avoid at all costs.
Guest's full review | 51 words
Review by
warlord2000ad
on 10th Nov 2007

User Rating : 8
Respect : 0
I've been with Royal Bank of Scotland for some time, since i joined university. its a wonderful bank to use as a current account although in my hometown there seems to only be a few cash machines that accept the card. Online shopping is easy as the card is a switch/maestro debit card and is accepted on my websites for ordering. I am a happy with them in all aspects so far, and would recommend it to others.
warlord2000ad's full review | 109 words
Review by
Chimpy1986
on 30th Sep 2007

User Rating : 0
Respect : 0
Unfortunately I have a mortgage and a current account with them. From day one they totally messed up my mortgage to the point where I nearly ended up homeless and it has been a continuous battle with them. They are completely incompetent and I hate everything about them and they have completely messed up my credit rating. Anyone considering using them for anything....I would advise not to do it.
Chimpy1986's full review | 81 words
Review by
dvv7
on 22nd May 2007

User Rating : 0
Respect : 0
I have been trying to open an account with RBS and they had problem with name change documents, being inefficient, loosing documents, forgetting to say I need to bring another documents and making to visit the branch again and again. The whole process took about 3 months with no outcome so far.
dvv7's full review | 51 words
Review by
Reviewer100
on 4th Sep 2006

User Rating : 9
Respect : 0
Some fellow reviewers have had some shocking incidences but to date (touch-wood) everything has been fine. You will note from other reviews I have done, Abbey let me down and I moved to the RBS. The number of branches, simple internet banking and direct telephone contact with my local branch swayed it for me. Also from 'people in the know' who work on the inside, I have been advised that their security systems are pretty good which I take as reassurance that my money is safe. Indeed the way my c ...
Reviewer100's full review | 221 words
Review by
mythunderbox
on 14th Jun 2006

User Rating : 0
Respect : 0
The application to the Royal Bank of Scotland has been fairly inefficient during my 3 applications in the past one year, and based on this, I shall never use this bank in the future. And certainly I can not bear with hearing the voice of that women in the underwriting department.
mythunderbox's full review | 261 words
Review by
rehmankhan
on 13th Jun 2006

User Rating : 3
Respect : 0
I was a current account holder with the Royal Bank of Scotland for six-and-a-half years. During this period I have always abided by the banking laws, have never defaulted on any account and possess a clean / ideal credit-rating with all credit scoring agencies of Britain. I have been selling a few household gadgets over the internet. During this course, I was victimised by fraudsters who sent me fake cheques as payment of goods they were purchasing from me. I deposited the cheques in my acc ...
rehmankhan's full review | 948 words | 1 comment added.
Review by
reviewer53
on 30th Jan 2006

User Rating : 0
Respect : 0
My Royal Bank of Scotland mortgage was increased twice without notification. OK it was refunded after protracted communications, but it would be helpful if they had said.
reviewer53's full review | 49 words
Review by
babrahams
on 10th May 2005

User Rating : 10
Respect : 0
I have been with the Royal Bank of Scotland for almost ten years now, and I have never been with such a good bank. I cannot praise them enough. Right from the start, they have always been helpful, thorough and accommodating, and are willing to help you out of any situation. I am fortunate to bank with a small local branch in a largish village, and they all know myself and my husband by first names, and always greet with a smile or a very pleasant greeting over the phone and always ask how we ...
babrahams's full review | 199 words