Picture courtesy of A R M I N.
| Customer Service | 0.5/10   |
|---|---|
| Telephone Banking | 0.3/10 |
| Internet Banking | 3/10 |
| Local Branch | 2/10 |
| Cash Point Facility | 4.3/10 |
| Overall rating | 1/10 |
Full review by
wjoseph
on 5th Aug 2008
User Rating : 1
Respect :
0
When I noticed that the Bank of Scotland were offering 5.38% on their Total Business Account, I rang them and asked to switch my Direct Business Account to their new product. I was told that it was for new customers only. I then suggested I keep my existing account with them and open a new Total Business Account with them, and was refused. I then said I would then close all my existing accounts with them and return as a new customer so that I could apply for their new product. I was told that it would not be possible as I had already told them this was what I was going to do. I've just sent in a letter by post to close all my accounts with them. I had emailed them via their website after logging in and told them that I wanted my accounts closed. No response yet. So I rang them and was told that I needed to write to them. But why then did no one ever bother to respond to me?
wjoseph's review and ratings | 176 words
Review by
Guest.
on 30th Apr 2008
User Rating : 0
Respect :
0
2nd time in 12 months HBOS failed to calculate my Tax Dividends correctly. It has been now taking over 2 1/2 months after their formal written acknowledgement to give me an updated statement.
Guest.'s full review | 52 words
Review by
Gavingks
on 5th Oct 2007
User Rating : 1
Respect :
0
Very frustrating company to deal with. If I were you I would go straight to the Royal Bank of Scotland. They actually give you a manager to deal with.
Gavingks's full review | 67 words
Review by
incompetance intolerant
on 29th Jul 2007
User Rating : 1
Respect :
0
My mother who suffers with epilepsy has banked with the Bank of Scotland for many years without too much trouble however since my dad died it would appear that they have been "selling" her products that she does not need or understand. This came to light the other day when I had travelled to Edinburgh from the Borders to collect something. While in town I intended to stop off at my mum's new house for a coffee, she had moved in the previous weekend - a fresh start after being widowed - and inste ...
incompetance intolerant's full review | 616 words
Review by
ritchieoz
on 26th Jan 2006
User Rating : 1
Respect :
0
I have been a customer with the Bank of Scotland for over 20 years, and I have noticed a decline in the quality of service ever since they linked with the Halifax. The staff are extremely rude on the phone, and give misleading information. I have personal and business accounts with this bank, and they have made a small fortune from me. Well, no more, because I am closing my accounts and going elsewhere.
ritchieoz's full review | 97 words
Review by
dsgruntled
on 1st Nov 2005
User Rating : 1
Respect :
0
As a long-standing customer with various business and personal accounts I have first-hand experience of the widespread deterioration in Bank of Scotland standard of service.
The most recent problems have been poor quality work in integrating the different IT systems resulting in data being corrupted and lost.
dsgruntled's full review | 64 words
Review by
dafin
on 4th Jun 2005
User Rating : 0
Respect :
0
Every time I need service to do something, nothing works. I made a transaction of 690.00 pounds to my German account by telephone banking. All details I gave were correct. They forgot the last number of the IBAN. Now the money has disappeared. They started to investigate 4 days after I had told them the details were wrong. They don't care about me getting in trouble because I can't pay anything in Germany. This will take weeks, actually I don't believe I'll get my money back this month.
I also ...
dafin's full review | 252 words
Review by
Gordie Pops
on 27th Jan 2005
User Rating : 0
Respect :
0
I have had accounts with the Bank of Scotland for over 10 years. Business and personal. Credit balances in excess of £20,000. Yet they charge £30 per transaction even when in credit. Do not reply to letters of complaint. Do not reply to Financial Ombudsman. They returned 2 items on an account in error..they admitted it..no apology, no compensation...Nuthin!.. They sent my statements to an incorrect address for 5 months. ...god knows why.....Accounts now transferred..to RBS what else ...
Gordie Pops's full review | 113 words | 1 comment added.
Review by
gmwell
on 27th Aug 2004
User Rating : 4
Respect :
0
After 14 years I'm calling it quits with the Bank of Scotland. Poor service over the phone, no response to complaints via letter (still waiting after 4 months). I could go on all day. A bank that allows its "largest" football clubs to stay millions in debt, while other smaller clubs are threatened with closure. Looking elsewhere....
gmwell's full review | 75 words
1.6/10 Bank of Scotland Current Account 4.5/10 Bank of Scotland Internet Banking www.bankofscotland.co.uk 0.7/10 Bank of Scotland Business Bank Account Would you like to see a review that's not being listed?
