Bank of Scotland Reviews

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Bank of Scotland
0.5 stars
Average rating for this product is: 0.5 out of 5

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft LimitOverdraft Rate
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy benefits such as, free annual European travel insurance plus receive a share of £50 when you recommend a friend.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a

Average Ratings for Bank of Scotland

  • Overall rating0.5 stars

11 Reviews For Bank of Scotland

  • Guest 19th Aug 2009

    Reviewer rating: 1 stars


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    A great bank brought to its knees by wide boys following the Halifax takeover. Their systems became totally shambolic from about 2002 to 2005, from personal experience, they seemed quite unable to tell using their internal systems whether payments from my account were fraudulent or not. I greatly reduced using the account, but recently paid a cheque for £3088 which they lost in clearing, then paid electronically, the money has not arrived, I have had no response from the bank, and when I last rang customer relations to get them to find out where the money is they told me that all the phone lines to the Glasgow branch (who handled the payment) were down, and that they had no means of mobile phone or other contact

  • NATALE Rank: Staff Sergeant 24th Jun 2009

    Reviewer rating: 0.5 stars


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    have a mortgage with bank of scotland, terrible service you write to them asking them for confirmation of capital repayments get different replies, when asked how much capital repayment allowance i had left i received to conflicting answers by post from the same department, i had mortgage with abbey before straight forward replies and better service. Anybody wanting to make capital repayuments with bank of scotland will get different ammounts allowable depending who answeres the phone, or who de ...

  • wjoseph 5th Aug 2008

    Reviewer rating: 0.5 stars


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    When I noticed that the Bank of Scotland were offering 5.38% on their Total Business Account, I rang them and asked to switch my Direct Business Account to their new product. I was told that it was for new customers only. I then suggested I keep my existing account with them and open a new Total Business Account with them, and was refused. I then said I would then close all my existing accounts with them and return as a new customer so that I could apply for their new product. I was told that it ...

  • Guest 30th Apr 2008

    Reviewer rating: 0 stars


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    2nd time in 12 months HBOS failed to calculate my Tax Dividends correctly. It has been now taking over 2 1/2 months after their formal written acknowledgement to give me an updated statement.

  • Gavingks 5th Oct 2007

    Reviewer rating: 0.5 stars


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    Very frustrating company to deal with. If I were you I would go straight to the Royal Bank of Scotland. They actually give you a manager to deal with.

  • incompetance intolerant Rank: Corporal 29th Jul 2007

    Reviewer rating: 0.5 stars


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    My mother who suffers with epilepsy has banked with the Bank of Scotland for many years without too much trouble however since my dad died it would appear that they have been "selling" her products that she does not need or understand. This came to light the other day when I had travelled to Edinburgh from the Borders to collect something. While in town I intended to stop off at my mum's new house for a coffee, she had moved in the previous weekend - a fresh start after being widowed - and inste ...

  • ritchieoz 26th Jan 2006

    Reviewer rating: 0.5 stars


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    I have been a customer with the Bank of Scotland for over 20 years, and I have noticed a decline in the quality of service ever since they linked with the Halifax. The staff are extremely rude on the phone, and give misleading information. I have personal and business accounts with this bank, and they have made a small fortune from me. Well, no more, because I am closing my accounts and going elsewhere.

  • dsgruntled 1st Nov 2005

    Reviewer rating: 0.5 stars


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    As a long-standing customer with various business and personal accounts I have first-hand experience of the widespread deterioration in Bank of Scotland standard of service.
    The most recent problems have been poor quality work in integrating the different IT systems resulting in data being corrupted and lost.

  • dafin 4th Jun 2005

    Reviewer rating: 0 stars


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    Every time I need service to do something, nothing works. I made a transaction of 690.00 pounds to my German account by telephone banking. All details I gave were correct. They forgot the last number of the IBAN. Now the money has disappeared. They started to investigate 4 days after I had told them the details were wrong. They don't care about me getting in trouble because I can't pay anything in Germany. This will take weeks, actually I don't believe I'll get my money back this month.
    I also ...

  • Gordie Pops 27th Jan 2005

    Reviewer rating: 0 stars


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    I have had accounts with the Bank of Scotland for over 10 years. Business and personal. Credit balances in excess of £20,000. Yet they charge £30 per transaction even when in credit. Do not reply to letters of complaint. Do not reply to Financial Ombudsman. They returned 2 items on an account in error..they admitted it..no apology, no compensation...Nuthin!.. They sent my statements to an incorrect address for 5 months. ...god knows why.....Accounts now transferred..to RBS what else ...

  • gmwell Rank: Lance Corporal 27th Aug 2004

    Reviewer rating: 2 stars


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    After 14 years I'm calling it quits with the Bank of Scotland. Poor service over the phone, no response to complaints via letter (still waiting after 4 months). I could go on all day. A bank that allows its "largest" football clubs to stay millions in debt, while other smaller clubs are threatened with closure. Looking elsewhere....

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