barclays bank reviews | Watch This Item.

Average Ratings
Customer Service	2.7/10
Telephone Banking	2.5/10
Internet Banking	4.3/10
Local Branch	4.1/10
Cash Point Facility	5.4/10
Reviewer Rating	2.6/10
Overall Rating	2.8/10

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20% Recommended12 out of 59 Reviews

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59 Review Centre Barclays Bank Reviews

Full review by
davysimon
on 23rd Jun 2009

User Rating : 1
Respect : 0

Good Points: none

Bad Points: to many

General comments: i rang barclays 53 times in one day and got the same answering machine everytime.i then carried this on for the next four days.in total i phooned barclays 172 times and never got though.in the end i rang another number and they put me through to guess.. answering machine.if you ever get a complaint with barclays forget it its taking for ever.
davysimon's review and ratings | 67 words
Review by
jndack
on 26th May 2009

User Rating : 3
Respect : 0
I went overdrawn by £1.36 for less than 24 hours with barclays bank and was charged £22, which they flatly refused to refund. I admit I was at fault, but the amount of charge is far too high, I have since moved banks because of their poor service
jndack's full review | 61 words
Review by
jndack
on 26th May 2009

User Rating : 1
Respect : 0
Barclays Bank lies to you - never follow up on a exsisting querry you may have - pass the buck - poor customer service skills - more importantly you pay money into their bank in which they provide absolutely zero service for it!! The one good thing is that if you can get past the mine field of customer service representives that know absolutely nothing and reach a manager in the /customer service/complaints dept- They are very good in dealing with your problem/complaint. - Just a shame that the ...
jndack's full review | 119 words
Review by
Guest.
on 15th May 2009

User Rating : 1
Respect : 0
Bad customer service, I came across quite a few employers that there were unable to reply to simple questions. Barclays Bank phone service for instance, it took them over 15 minutes to find out the IBAN number of my account. They claimed that IBAN was sufficient for an international transaction when the swift code was also needed.
Guest's full review | 84 words
Review by
Guest.
on 3rd May 2009

User Rating : 2
Respect : 0
I live abroad, and have tried, unsuccessfully, to manage my account in the UK with Barclays. My card is frequently frozen, I spend hours at long-distance rates trying to get telephone service, and an explanation for why my card is frozen. I am then, repeatedly, told that my card has had activity outside the UK. I explain that I LIVE outside the UK. I am told that I should have told Barclays before my "trip". I ask them to look at the mailing address on my account... which is in the country where ...
Guest's full review | 173 words
Review by
glenc
on 21st Apr 2009

User Rating : 1
Respect : 0
I've been a member of Barclays for 2-3 years now and I've got to say I've not yet had anything approaching good service.We set up a mortgage with them which turned out to be a long and torturous process, riddled with inefficiences, mistakes and general calamity.The call centres are pretty appauling too - if you actually need anything done you're probably in trouble.The only glimmer of light is that the branch I normally go to - the Richmond Upon Thames branch - seems to have improved on its cust ...
glenc's full review | 177 words
Review by
D1lemma
on 15th Jan 2009

User Rating : 2
Respect : 0
I banked with Barclays for over 20 years, but this apparently means nothing to them. My account went into the red when an error on their part took money out of my current account which went over my limit by a £1 or so. I spent so much time and effort trying to rectify their mistake. No compensation offered. Also, I reported £1k that was paid into my account. After investigating they found another customer with the same bank account number (but different sort code) had deposited ...
D1lemma's full review | 186 words
Review by
Guest.
on 7th Dec 2008

User Rating : 3
Respect : 0
We have banked with Barclays for over thirty years starting in London, then in our local branch and then it was recommended that we move accounts to an offshore branch for inheritance tax and non-residency purposes. In the beginning of the move, everything went smoothly and they assigned us a superb relationship manager and then her assistant. After we were re-assigned, everything started to go downhill and the emphasis was not on "our needs" but the "bank's profit". During the last two months, ...
Guest's full review | 201 words
Review by
spenny123
on 31st Oct 2008

User Rating : 5
Respect : 0
I was very pleased with Woolwich before Barclays Bank took over, and by and large, the transition was pretty seamless. We have had great difficulty in setting up direct debits. We keep getting them returned by the bank, even though we definitely have sufficient fund to pay. The reason they are giving is that they have no DD mandate from the requesting organisation, however try telling companies like Capital One that.
spenny123's full review | 97 words
Review by
lisamorris07
on 28th Oct 2008

User Rating : 1
Respect : 0
After having my computer hacked into I reported not known transactions going out of my bank account. I had to cancel my card and was told I would receive my new one in 3 to 5 working days. That was 12 days ago. I have rung the bank everyday for the last week and keep being fobbed off. I had all of the money go out of my account and was told there was absolutely nothing they could do to help me. So I sit here 12 days on with no money in my account with bills piling up and no help from Barclays. W ...
lisamorris07's full review | 123 words
Review by
silviaveiga
on 2nd Sep 2008

User Rating : 10
Respect : 0
im a costumer for 5 years and by the time i dont have enything to say they delivery a exlent job
silviaveiga 's full review | 20 words
Review by
Guest.
on 26th Jul 2008

User Rating : 3
Respect : 0
Barclays Bank kept me waitng for an advisor to become available for 60 minutes & then cut me off no help received. Really poor customer service, have now emailed & will see what response I get.
Guest's full review | 38 words
Review by
LUCYGESSO
on 2nd May 2008

User Rating : 0
Respect : 0
Had Direct Debit problems which have been set up but never shown on the online banking. However Barclays claim that I have cancelled this d/d and reinstated it on various occasions and have produced audit reports making me out to be a liar!!! Has anyone had these problems!!! I had to close my a/c as I don't trust them no longer with my banking
LUCYGESSO's full review | 66 words
Review by
mikeywills83
on 21st Apr 2008

User Rating : 0
Respect : 0
Surely everytime I talk about my bank, i shouldn't have to swear uncontrollably?!?!Thoroughly disappointed in every single way with Barclays Bank.
mikeywills83's full review | 29 words
Review by
Guest.
on 14th Apr 2008

User Rating : 0
Respect : 0
I emailed them and the auto response said I would hear back with-in 48 hours. A week later I was e-mailed back they said they would not help me. E-mails back and forth and ended with me paying the HIGH fees and paid off the balance so I could not get anymore fees. When they received my payment they closed the account. That just added insult, they really don't care about the smaller accounts H,McIntyre
Guest's full review | 109 words
Review by
Guest.
on 11th Apr 2008

User Rating : 3
Respect : 0
It would be useful if Barclays Bank made it easier for customers to contact them by adding the full address and e-mail, either on the regular bank statements or on the online banking page. Perhaps take on board that not everyone can get to the Branch easily and employ more people to answer the phone. I have banked with them for over 26 years but have now decided to move my account elsewhere.
Guest's full review | 158 words
Review by
chancedub
expert review
on 11th Mar 2008

User Rating : 8
Respect : +2
In reading all of the Barclays Bank reviews, one thing seems to stick out - people don't seem to understand how their products work, they haven't read their small print, or they are simply the very definition of indignant: upset at what they PERCEIVE to be poor treatment.One of the big complaints seems to be the issue of telephoning the local branch. I too had this problem - until I just went in to my local Oxfordshire branch and asked about it. The personal banker politely explained that there ...
chancedub's full review | 363 words
Review by
Guest.
on 9th Mar 2008

User Rating : 0
Respect : 0
I have been kept waiting on the automated customer service line for 57 minutes already tonight!!!! I have heard an automatic message every 50 seconds thanking me for waiting and telling me that my call WILL be answered when a customer service advisor becomes available. All I can say is that Barclays need to increase the number of customer service advisor's and to get a call system that lets customers know the average waiting time or number in the queue. This is absolutely appalling customer se ...
Guest's full review | 102 words
Review by
R jones
on 19th Feb 2008

User Rating : 1
Respect : 0
Barclays has gone down hill.Live in a strong Welsh community and unable to make an appointment with a welsh speaker to discuss and open new accounts. Would have to wait over a week to see a so called Branch Manager (English Speaker) who is not based out our Branch and appointments after 3.15pm not available. Appointment at lunchtime was not really convenient either as this manager would be at lunch !!!Do they want custom? We have banked with Barclays for 28years. Never mind went to Nat West saw ...
R jones's full review | 172 words
Review by
Guest.
on 12th Feb 2008

User Rating : 0
Respect : 0
worst bank ever been customer for 18 years and there service is rubbish just one example wanted to increase overdraft for one month to take into account a payment that was going to come out which would have put me over the limit but they said no so when they rang me to tell me i was over my limit and i was getting charged i was not best pleased as i tried to sort it out and then pretty much demanded i paid 200 there and then.
Guest's full review | 86 words