Barclays Bank Reviews

★☆☆☆☆
1.3 / 5
347
10% of users recommend this
  • Ease of Use

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Barclays Bank - Ask a question now

Media Gallery for Barclays Bank

Barclays Bank

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Appalling management”

Written on: 14/09/2017 by MikeCL (1 review written)

I have been using their stockbrokers services for many years but decided not to move to the new platform as the cost structure was not to my benefit.I therefore asked for for shares to be transferred to SagaDirect. They immediately cancelled my account but after 3 months I still do not have access to my portfolio and contacting them is a waste of time as they do not answer. This changeover process is a nightmare, not just for me but for many others. Today they tell me I have unpaid fees so they… Read Full Review

Report this review
★☆☆☆☆

“Banks with no staff ”

Written on: 12/08/2017 by Elizabethz181 (1 review written)

I have just been into the branch at Sutton. I was wanted to draw out quite a large sum of money. I asked the only member of staff if I could and in a crowded bank with a loud voice said I could withdraw unto £2000. I didn't want people to know what I was doing. Can I go to the international counter please I asked no you have to use a machine she said. I am a pensioner and I worried all the way home that people would know what I had done. It was a horrible experience. It was only a few months… Read Full Review

Report this review
★☆☆☆☆

“I have given 1 star as no starts was not an option”

Written on: 29/06/2017 by luketurnbull2015 (1 review written)

I signed up with Barclays and received a good deal - nice salesman. I supposed to receive my machine 5 days later, I didn't - 2 days later I called the helpline - the machine will be with you in 2 days - it wasn't - I called again, the machine will be with you in 3 days - it wasn't - tried again - it will be here in 2 days time - IT WASNT!!!!! so I rang the cancellations department and said if I cancel I will be breaking the contract as I was 5 weeks into the contract - I said the thing is I… Read Full Review

Report this review
★☆☆☆☆

“clossed account”

Written on: 13/05/2017 by Johani149 (1 review written)

a new manager ruins a business he thinks hes the king but it goes to his head as a manager the old system was the best yoy booked an appointment wirh the manager at your branch you had your discussion left the bank in a good mood as a customer for 46 years I thought I was doing the work I enjoyed I was . I should hae been as millionaire but now I have changed to another bank I have improved my life… Read Full Review

Report this review
★☆☆☆☆

“Disgusting!!!”

Written on: 06/04/2017 by BeatriceDowney48 (1 review written)

I went to the Bearwood branch today which i rarely do any branch the customer service or lack thereof was unbelievable. I was accused of being abusive and racist just for challenging the attitude of the person behind the counter? The manager, i think although he didn't introduce himself was so unprofessional he started to discuss the matter in front of everyone until i asked him to discuss it privately, even then he started with she said, you said!! Unbelievable!!… Read Full Review

Report this review
★☆☆☆☆

“ABSOLUTELY no service”

Written on: 29/03/2017 by VeRyDiS (1 review written)

I queued in Barclays at Islington Green, London, today for 15 minutes only to be told when it was my turn to be served that they couldn't serve me. The assistant said she had told me, which was baffling as she had not informed me or the ten people who were queuing behind me!I spoke to another male member of staff who called me a liar and said I hadn't been in the queue that long. I asked him to view the cctv before making such an insulting accusation. He became very defensive and… Read Full Review

Report this review
★☆☆☆☆

“Pathetic service”

Written on: 22/03/2017 by Churchilloz318 (1 review written)

I have held current accounts and mortgage accounts with Barclays for over 30 years - never a penny overdrawn or a penny in arrears. My credit rating is perfect. I received notification re pre-approved loan - applied for £5000on-line - was told I needed to take my ID and recent utility bill into branch. I duly did this in my lunch break today -qued for 50 minutes - only to be told by the cashier that I had to make an appointment - the earliest appointment would be 30.03.17 - 10 days time! I… Read Full Review

Report this review
★☆☆☆☆

“Barclays share details with simplify”

Written on: 07/03/2017 by Raynev138 (1 review written)

I am absolutely shocked!! My mother has recently passed away and I went through the bereavement process to find that Barclays bereavement notifications are actually processed by Simplify private private company!!! YOU SPEAK TO SIMPLIFY ON THE TELEPHONE WHO PRETEND TO BE BARCLAYS!!!! They see ALL BANK DETAILS, ACCOUNT NUMBER, EVERYTHING THAT IS PROVATE AND CONFIDENTIAL!!! I am absolutely shocked!! Simplify pretend to be Barclays notification team when they are actually in the same building at… Read Full Review

Report this review
★☆☆☆☆

“Worst Customer Service Ever!”

Written on: 17/01/2017 by restarks (1 review written)

Barclays is the worst company I've ever dealt with. I filled out an online application for an Apple card (to use the 18 month financing option) and they wouldn't approve because they confused me with my son who has a similar name. I spoke to 8 Barclay people, the last of whom was a supervisor who assured me that she was taking care of the confusion and would approve me right away. She was to send me a confirmation email right away. Guess what? No confirmation email. I'm at a loss to… Read Full Review

Report this review
★☆☆☆☆

“DON'T USE BARCLAYS”

Written on: 12/10/2016 by Ross1967 (1 review written)

In August I received a letter from Barclays offering a good deal on balance transfers. I phoned and arranged a transfer. At the same time I set up a direct debit payment and I received a letter confirming this. I was very surprised when I got my credit card bill to find out that the transfer hadn't taken place. I quickly cancelled the direct debit as I needed the money to pay the original credit card bill. when I phoned Barclays I was advised that because they weren't able to verify the… Read Full Review

Report this review
★★★★★

“Accessing my Accounts - Balram Khorana (Fraud Network)”

Written on: 30/09/2016 by ForbesAnais (1 review written)

for the past Month I have had a problem accessing my accounts because of a security question that I answered wrongly on an occasion. Now I understand why the bank would go down the road of blocking my accounts to safeguard myself which i respect. I don't however appreciate after that being told day in day out that we have now resolved the issue and you can access your accounts but then when I do I am still unable to do so. This went on for a whole month which I'm sure anyone else would say the… Read Full Review

Report this review
★☆☆☆☆

“Terrible Stratford Westfield Branch ”

Written on: 06/08/2016

I had the unfortunate occasion to have to visit the Stratford Westfield, London, branch on Thursday 4th August 2016, between 1630 and 1705 hrs. Is this a proper Barclays branch? Really? What a joke for a branch. I was waiting in the queue for counter service. I waited 20 minutes for service ! TWENTY MINUTES ?! One customer hogged a counter position from before we arrived to after we left - with this length of problem she should have been moved somewhere else as counters are not for this… Read Full Review

Report this review
★☆☆☆☆

“Could you do worse?”

Written on: 17/05/2016 by Thomsonky3 (5 reviews written)

Four weeks ago I tried to cash in a bond. Still waiting for the money.I know banks give poor service, but this is a bit extreme… Read Full Review

Report this review
★☆☆☆☆

“Will take my money somewhere else”

Written on: 08/05/2016 by JoeyGrady (1 review written)

Barclays is a piece of ..... Literally. Since I opened the account with them I have only encountered problems. Don't even know how they can call themselves a bank. Not to mention the extreme amount of security they have, which sometimes is extremely annoying. Tried to make a payment to get my flight ticket home, 4 times trying to pay and 4 times rejected. After calling them, typing 2 times my credit card number and trying to answer the security questions, the automatic machine did not get what… Read Full Review

Report this review
★☆☆☆☆

“I have banked with Barclays for 30 years. In March my...”

Written on: 19/04/2016 by Glover331 (1 review written)

I have banked with Barclays for 30 years. In March my on-line banking was hacked in to and a loan taken out in my name. A fraud enquiry was launched and I was advised I would have a full account of what happened in 20 days. Trying to get help and advice from either the fraud or complaints department is impossible[for example a call back request as lines were busy took 6 hours and came through at 21.15 hrs] I have now been told to expect a time scale of 40 days. In the mean time the hackers… Read Full Review

Report this review
★☆☆☆☆

“closings account ”

Written on: 02/04/2016 by steve2309 (1 review written)

Bad experience at the bank today long wait 40 mins not enough staff 4 positions at the fesk only onr open give up in the end tried to register for online banking and telephone banking failed both times taking my money to lloyds who looks after its customers waste of a mourning… Read Full Review

Report this review
★☆☆☆☆

“Disgusting moral”

Written on: 12/03/2016 by EleanorEdwards (1 review written)

I banked with Barclays for nearly 30 years and they let me down at every possible point - when I had money and when I didn't - grant cheques, aggressively wanting overdrafts paid off, waiting till a student was well into one then massively upping fees, refusing help in short term need. And then the pair of deal breakers: a messed up career development loan which they were very ungracious about when I couldn't replay its huge terms. They wouldn't accept a midway offer. They slapped on a default… Read Full Review

Report this review
★☆☆☆☆

“barclays bank is a disgrace!!!”

Written on: 04/03/2016 by Anya317 (1 review written)

Barclays bank is the worst bank ever , the staff are so un-helpful!!! They tried to take money out of my bank and said I had processed a loan , I am 16 years of age I'm not even old enough to access a loan , I will not be held responsible for this and I will take this matter further. Alsoto the rude man I got stuck on the other end of the phone to this morning you will be lucky if you still have a job by next week sir!! I will be taking this further and I will be closing my bank down and… Read Full Review

Report this review
★☆☆☆☆

“most unhelpful ever”

Written on: 01/03/2016 by daimien (1 review written)

I have been banking with barclays for about 4 years and to day I made a mistake when on there online banking I payed money in to the wrong account and when I phoned them up the told me that it's my fault and that they would not help me with trying to get my money back. I know I made a mistake but with how there online banking is you would a thought there would be a safe gard to get help when things go wrong… Read Full Review

Report this review
★☆☆☆☆

“worst bank ”

Written on: 13/02/2016 by JoshKent (1 review written)

Worse bank I've ever been with have left me with no bank card got told on the phone 2-3 days for a new card still hasn't arrived some of the customer service is rude that I've spoken to in past… Read Full Review

Report this review
overview