Barclays Bank Reviews

★☆☆☆☆
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Barclays Bank

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Latest Reviews

★☆☆☆☆

“Could you do worse?”

Written on: 17/05/2016 by Thomsonky3 (5 reviews written)

Four weeks ago I tried to cash in a bond. Still waiting for the money.I know banks give poor service, but this is a bit extreme… Read Full Review

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★☆☆☆☆

“Will take my money somewhere else”

Written on: 08/05/2016 by JoeyGrady (1 review written)

Barclays is a piece of ..... Literally. Since I opened the account with them I have only encountered problems. Don't even know how they can call themselves a bank. Not to mention the extreme amount of security they have, which sometimes is extremely annoying. Tried to make a payment to get my flight ticket home, 4 times trying to pay and 4 times rejected. After calling them, typing 2 times my credit card number and trying to answer the security questions, the automatic machine did not get what… Read Full Review

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★☆☆☆☆

“I have banked with Barclays for 30 years. In March my...”

Written on: 19/04/2016 by Glover331 (1 review written)

I have banked with Barclays for 30 years. In March my on-line banking was hacked in to and a loan taken out in my name. A fraud enquiry was launched and I was advised I would have a full account of what happened in 20 days. Trying to get help and advice from either the fraud or complaints department is impossible[for example a call back request as lines were busy took 6 hours and came through at 21.15 hrs] I have now been told to expect a time scale of 40 days. In the mean time the hackers… Read Full Review

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★☆☆☆☆

“closings account ”

Written on: 02/04/2016 by steve2309 (1 review written)

Bad experience at the bank today long wait 40 mins not enough staff 4 positions at the fesk only onr open give up in the end tried to register for online banking and telephone banking failed both times taking my money to lloyds who looks after its customers waste of a mourning… Read Full Review

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★☆☆☆☆

“Disgusting moral”

Written on: 12/03/2016 by EleanorEdwards (1 review written)

I banked with Barclays for nearly 30 years and they let me down at every possible point - when I had money and when I didn't - grant cheques, aggressively wanting overdrafts paid off, waiting till a student was well into one then massively upping fees, refusing help in short term need. And then the pair of deal breakers: a messed up career development loan which they were very ungracious about when I couldn't replay its huge terms. They wouldn't accept a midway offer. They slapped on a default… Read Full Review

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★☆☆☆☆

“barclays bank is a disgrace!!!”

Written on: 04/03/2016 by Anya317 (1 review written)

Barclays bank is the worst bank ever , the staff are so un-helpful!!! They tried to take money out of my bank and said I had processed a loan , I am 16 years of age I'm not even old enough to access a loan , I will not be held responsible for this and I will take this matter further. Alsoto the rude man I got stuck on the other end of the phone to this morning you will be lucky if you still have a job by next week sir!! I will be taking this further and I will be closing my bank down and… Read Full Review

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★☆☆☆☆

“most unhelpful ever”

Written on: 01/03/2016 by daimien (1 review written)

I have been banking with barclays for about 4 years and to day I made a mistake when on there online banking I payed money in to the wrong account and when I phoned them up the told me that it's my fault and that they would not help me with trying to get my money back. I know I made a mistake but with how there online banking is you would a thought there would be a safe gard to get help when things go wrong… Read Full Review

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★☆☆☆☆

“worst bank ”

Written on: 13/02/2016 by JoshKent (1 review written)

Worse bank I've ever been with have left me with no bank card got told on the phone 2-3 days for a new card still hasn't arrived some of the customer service is rude that I've spoken to in past… Read Full Review

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★☆☆☆☆

“Horrible bank I switched right away to something else....”

Written on: 11/02/2016 by debrag3 (4 reviews written)

Horrible bank I switched right away to something else. Bad customer service and too high of fees… Read Full Review

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★★★☆☆

“The local staff are helpful but.......”

Written on: 09/02/2016 by Leblanc108 (1 review written)

The very serious scaldals apart, the way Barclays is moving in customer relations and services is very worrying. At my local branch they have closed all but one service till and installed machines. If one wants to talk to someone one has to make an appointment. The number of people wanting to interact with human beings rather than impersonal machines increases all the time and whereas if one had a problem one needed to talk to someone about, in the past one could do that easily, now one has to… Read Full Review

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★★★☆☆

“Customer services needs improvement”

Written on: 08/02/2016

Customer services and Fraud prevention team could do with a better management process for dealing with fraud incidents… Read Full Review

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★★★★★

“Barclays is not perfect but have a great customer service”

Written on: 06/02/2016 by carlorhino (3 reviews written)

First of all let me tell you that I have been in customer services call centres for 14 long years with 3 top English companies. Recently we had a very unprofessional meeting with a female person that works for Barclay's branch near us; she was very unprofessional,sarcastic in her comments and arrogant too. We complained in writing to the head office, to the branch manager and to the online department to Barclays. Since the complain was done we have had 2 calls back to apologize in less than… Read Full Review

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★★★★☆

“Good service today”

Written on: 22/01/2016 by Carlos69 (1 review written)

I have had quite a few issues in the past. But credit where credit is due. Today was good… Read Full Review

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★☆☆☆☆

“A disaster!”

Written on: 21/01/2016 by Audrey542 (2 reviews written)

I was a client of this bank (not any more, thanks God!). At the beginning everything was going quite ok. Then one day I discovered someone took money from my account - 5 times the same amount, about 10 pounds each. Its not much, but still annoying. It never happened to me before. I asked Barklays to refund it and they did, but I never got to know what was happening. I´m the only person who had access to my banking details. Then I was working some months abroad and didn´t use my account. One… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 18/01/2016 by Laura1234556897 (1 review written)

My experience with Barclay's Business banking has been nothing but awful. From months long mandate change, to rude staff member in the branch who claimed to have rung in advance before a meeting but didn't, then asking me to go into the branch with my ID three times because they didn't register it properly. 

Cheques take weeks to go through and staff clearly haven't been briefed on how to handle foreign cheques- sometimes telling me they could' take them. 

Their online banking statement uses
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Matthewthejournalist's Response to Laura1234556897's Review

Written on: 31/01/2016

I'm sorry I have to disagree with this comment. Barclays is one of the more reasonable banks out there, their bank charges are a lot lower than other banks, in fact the lowest I know and customer service is very good.

Every bank does have its problems and to every customer who's query cannot be resolved, the bank gets down graded and bad reviews. But all in all, Barclays is the one who puts its customers first, good with your money and will do its best to try and resolve any problems you have.

I am a consumer journalist and have vast experience with all retail outlets etc and I can honestly give my recommendation to Barclays as a bank. Set aside any odd little mistake like all banks have, but generally a well deserved four stars.

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Mobiejo's reply to Matthewthejournalist's Comment

Written on: 08/02/2016

A consumer journalist who responds to comments on review websites purely to promote a particular business? Sorry, don't believe it. Either you ARE a journalist but one with zero impartiality and so should not be taken seriously. Or you AREN'T a journalist at all and are therefore a liar who also shouldn't be taken seriously...

I would go with the latter as no professional journalist would put anything out there which is as badly written as your comment. I won't even begin to list all of the syntax errors in your comment as I would be here all day.

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Rachel_Pierson's reply to Matthewthejournalist's Comment

Written on: 20/07/2016

Absolute rubbish. I've banked with HBOS, Royal Bank of Scotland, Barclays and First Direct. By far the worst of those was Barclays. You can't have much experience as a journalist if you're unaware just how poor this bank's customer service really is.

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★☆☆☆☆

“Horrible customer service”

Written on: 18/12/2015 by Mar25958 (1 review written)

Their customer service is horrible, they are rude and they do not even trying to help you solve your problem. When you have a problem with your account they just say that is your fault and try to help you figure out how you can fix it. Worst company and I would say if you of joining Barclay's it will be a huge mistake!… Read Full Review

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★☆☆☆☆

“Poor Service at New Malden Brunch ”

Written on: 10/12/2015 by DonnaGarrison411 (1 review written)

No Cashier, Just Mashine Nobody there for help and Very Long Qiue… Read Full Review

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★☆☆☆☆

“Absolute rubbish!”

Written on: 06/11/2015 by Rachel4747 (1 review written)

This has got to be the worst service in the world. International bank - I don't think so!! The processes are prehistoric. Wake up Barclays!!!! It's the 21st Century. Feel sorry for the customer service team… Read Full Review

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★☆☆☆☆

“rubbish banking”

Written on: 06/11/2015 by AliciaWhite (1 review written)

rubbish bank, veru untraind and illitrate staff. dont know anything and they called them customer support team. trying to call for one week and no one know waht to do. really frustrating… Read Full Review

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★★★★☆

“i love my bank”

Written on: 02/11/2015 by AshlynHart (1 review written)

I find Barclays really good, very friendly and efficient - would reccomend it to others… Read Full Review

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