Barclays Bank Reviews
Latest Reviews
★☆☆☆☆
“Worst Customer Service Ever”
Written on: 15/05/2013
I could add lots of information here about the Banks mistakes how I was treated, but you would of read it all before, I have taken my complaint to the ombudsmen and hope to have the matter resolved through them. What I would advice to anyone looking at using this bank would be to stay well clear, they will breach their own terms and conditions, they will ignore complaints, they will use threatening or abusive behaviour while your talking to them and they will always say its your fault! The... (read more)
★☆☆☆☆
“took all my pay and paid my credit card. My credit...”
Written on: 05/05/2013 by potatoefamine (3 reviews written)
took all my pay and paid my credit card. My credit card was not overdue and they took much more than the minimum payment. awful Left me pennyless for a month. Vile bank (read more)
★☆☆☆☆
“Barclays does not care about it's customers.”
Written on: 18/04/2013
I have just been forced to complain about this company through the financial ombudsman, as it is apparently impossible to make a formal complaint through the company themselves. This whole situation is as a result of an application dating back to November last year to have my mortgage put temporarily on interest only, following redundancy & loss of substantial income. In a nutshell, it is now 18th April the following year & I am no further forward. I have always been an excellent... (read more)
★☆☆☆☆
“Customer Services Suck”
Written on: 15/04/2013 by gomechan84
I had issue logging into my account from my home computer. I can log in fine from my work computer. My GF (even when we lived in different appartments) had the same issue. We had different internet providers, we used different platforms (e.g. IE, firefox, Google Chrome, etc.), and used separate computer with different firewall settings. Still have the same issue. We called them. We didn't hear back from them until a week later. the rep told me their tech team gets a bit busy and will... (read more)
★☆☆☆☆
“Very ill service @ barclays (morley)”
Written on: 11/04/2013 by Amir-y
Called in to inquire about a cheque which I deposited 5 days ago, gave my card and entered my pin CORRECT, was asked for I'd which I didn't have at the time. My card was cut and thrown in the bin. If my card isn't working than who's fault is that???? CLOSING MY ACCOUNT WITH BARCLAYS (read more)
★☆☆☆☆
“Telephone banking disaster area”
Written on: 05/04/2013
Called last night one hour before closing. Got kicked out after 5 minutes with a message saying "services temporarily unavailable - try later" presumably because queues were too long. Currently have been waiting for 30 minutes on an expensive 0845 number..."Sorry for the wait. We'll get you to our customer service team as soon as we can..." I think the bada-bada-bada...ba da - music is going to be in my brain for at least a week... Now up to a one hour wait. Have Barclays moved to the... (read more)
★☆☆☆☆
“what a shambles”
Written on: 04/04/2013
how can it take 5 days for a cheque to clear in this day and age ? a government cheque at that, and to be told this news but one miserable twat!!! utterly terrible service yet again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
★☆☆☆☆
“A WORST AND FULL OF RUBBISH BANK”
Written on: 27/03/2013
I have tried 20 times in 9 years to open an account with them and they always decline me i have no bad credit at all still they do not pen my account Evan not a basic one how rubbish is that my few family members also use to have an account with them i told them to close account with them and move to somewhere else and they closed their account with them also not recommend to anyone never ever go near to this bank AVOID AVOID AVOID AT ALL COST (read more)
Bramhall's Comment
Written on: 04/05/2013
I was told by Barclays that they could not open an account as the credit check from Experian was unfavourable. I then immediately subscribed to the free 30 day credit report from Experian to look into this and discovered a rating of 999 marked Excellent which is the best you can get.
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★☆☆☆☆
“Very poor service”
Written on: 26/03/2013 by Karenlesleey (1 review written)
Staff seem to read from a list of answers, without ever giving a straight yes or no answer. No regard for customers. very poor service and the worst hold music ever. Average call recently 20 mins with around 15 mins of that on HOLD ! Told by Barclays my complaint has been dealt with 11 days ago.....shouldn't they check that with me first ? As the complaint has clearly not been dealt with. This bank recalled money ffrom my account, held it for 1 month 3 days and never gave a valid reason why ! (read more)
★☆☆☆☆
“Rubbish ”
Written on: 25/03/2013
I would not even give Barclays telephone banking one star . It's the rubbish service I have ever got, kept me on hold for over half an hour when in a emergency to transfer cash , in the end I had to just put the phone down and rely on something else and this has happened repeatedly , I hate foreign and Asian call centres (read more)
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Showing 1 - 10 of 222 Reviews
★☆☆☆☆
“Bogged down in security”
Written on: 20/03/2013
Bogged down in security, too many passwords and codes to remember, after which you find yourself in the most ugly and non-user friendly banking web page that's just a portal to sell you more stuff you don't need. Whoever designed this must have been around at the start of the internet and thought things looked best back then. Just horrible. (read more)
★☆☆☆☆
“TERRIBLE BANK***DO NOT DO BUSINESS WITH THEM***”
Written on: 14/03/2013
I had been having problems for the past 3 months with my Barclays card. First they flag my card numerous times (AFTER an established spending pattern), then flag the account for fraud and DID NOT send me NEW card until I tried to use the old one. Now Barclays has CLOSED my account permanently due to excessive inquiries (4) within a 12 month period....really Barclays you SUCK!! Customer SERVICE is EXTREMELY TERRIBLE. (read more)
★☆☆☆☆
“The worst Bank ever, terrible customer services”
Written on: 14/03/2013
It's the worst bank ever, especially for business, terrible customer service, I would highly not recommend at all. As a service company, I have to deal with international companies from all over the world, but the worst thing to have Barlcalys Business account and expect money transfer from abroad, as for no reason ( it can take up to one month for the bank to check for some reasons that no one can tell you or know and at the end they will send the money back), they do not care about your... (read more)
★☆☆☆☆
“Marketing phone calls”
Written on: 12/03/2013
Why did they phone ? My chosen marketing option is that Barclays should not contact me by phone. Why re they so rude. I told him we do not accept marketing calls at which point he hung up without a word. Do they want to drive me away? (read more)
★☆☆☆☆
“Cashed my check but didn't credit my account”
Written on: 06/03/2013
My check paying my credit card (operated by Barclays)has been credited to my account for many months. Recently I sent a $1000 payment, which was not credited, and Barclays' "customer service" cannot find it. One agent claimed my check was cashed at another bank, but the information on the back of the check is identical to all other checks. I offered to send a copy of the checks, but they said they didn't need it. Now two weeks later I'm told they sent a letter to my house asking for the... (read more)
★☆☆☆☆
“Lousy fraud prevention and no customer services!”
Written on: 02/03/2013
I've been travelling a lot this year and each time I enter a new country, they block my card, even after I tell them of my travel plans. Now I have 7 fraudulant transactions on my account from the phillipines (somewhere I've never visited) for withdrawals of over 300 pounds a day... that's over the limit they give me! Why not block the card when actual fraud is occuring?? I called them a number of times last year and each time waited over half an hour to speak to someone. A couple of times,... (read more)
★☆☆☆☆
“mortgage horror”
Written on: 01/03/2013
DO NOT take out a mortgage with Barclays as their operations are all offshore where staff do not grasp the basics or understand the workings of a mortgage. I was given a completion date and when the monies did not appear on that date I called India. "It may be completed tomorrow it may not." This was the answer given to me by an Indian call centre worker. This mortgage application should be smooth and has been running since early December 2012. Take out a Barclays mortgage at your own... (read more)
★☆☆☆☆
“Barlclays Pension”
Written on: 22/02/2013 by christy0075
I have a Pension with Barclays Which I don't use and as been sitting there for a few years. I am in need of the money that is in there and they are refusing to give it to me.. These Banks will say any thing to keep hold of peoples money so they can live there six figure life style had I known they would behave like this I would never have taken out the policy and only ever took it out be I was cohersed into doing so when I was buying my first property.. I don't like there attitude I... (read more)
★☆☆☆☆
“My mother has banked at Barclays for nearly 80years...”
Written on: 18/02/2013
My mother has banked at Barclays for nearly 80years and as she is 93 yrs old and not as mobile as she used to be,I have taken over responsibility for doing her banking for her.I have also been a member of Barclays bank for about 40yrs. Both of us have current accounts at the Solihull branch of Barclays and neither of us have ever had an overdraft facility or been overdrawn.We pay all our bills by direct debit. Today I went into the bank as my mother wanted me to withdraw £2,500 from her... (read more)
Wobbleco97778's Comment
Written on: 04/03/2013
you're expecting the cashier to give you the money using your mother's debit card and pin??? And you don't think for a second you look as if you're commiting a crime???
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Bookerbob's Comment
Written on: 24/03/2013
Checks need to be made especially if you are acting on behalf of someone else. I believe Barclays do have a well-manded and competent UK based complaints team available Monday to Friday 8.00am - i think 9.00pm but less over the weekend. They've sorted a similar issue I had out. Bit frustrating to have to wait but we got there in the end and were trying to protect my dad's account.
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★☆☆☆☆
“AVOID BUSINESS BANKING”
Written on: 15/02/2013
Avoid at all costs. Their business team are usless. Dean Coldspring do your job properly you usless man. (read more)
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Showing 11 - 20 of 222 Reviews
★★☆☆☆
“Lousy service”
Written on: 06/02/2013
Terrible customer service. Waited for hours on their helpline. (read more)
★☆☆☆☆
“Mortgage Advance”
Written on: 23/01/2013
Been trying to change my mortgage with Barclay's, Despite several promises of a call back to go through my application they have yet to do so. On one of my attempts to chase up a call back at 17.30 pm ( they close at 20.00 pm I was informed by the (no service given here) advisor they would not be able to assist me as they finished their shift in an hour!!! How I would love her vehicle to breakdown outside my garage at 16.30 when shes 10 miles from home. Sorry madam I go for my tea in an... (read more)
★★☆☆☆
“Rude Cashier”
Written on: 17/01/2013 by tapwales
I went into the Holyhead branch today to pay a bill and the cashier (a young guy,I did'nt catch his name but I'm sure it began with a 'C',) was quite rude and obviously needs more training in customer service skills. (read more)
★☆☆☆☆
“A system designed to alienate customers”
Written on: 17/01/2013 by Purpletop
It has just taken me two months and enquiries to 12 different people to carry my existing mortgage to another property. Despite this representing just 25% of the equity, I have been put through the most dispiriting, soulless and unempathetic process, without ever being in any control. No one takes responsibility, there is no overall accountability and communication is nil. Having finally been 'granted' my existing mortgage again, I have been put in limbo by a question generated in the search... (read more)
★☆☆☆☆
“Up until I bought my first house I had never had any...”
Written on: 14/01/2013 by MikeyCobbler81
Up until I bought my first house I had never had any dealings with Barclays bank. The building Society I have been with all my life were offering a poor interest rate in comparison so I went with Barclays. I have since moved house for a second time and both times I was treated appallingly by them. The inept foreign call centers are just the start, as their branches appear unable to deal with anything and instead refer you back to more call centers. I wrote Barclays a complaint following the... (read more)
★☆☆☆☆
“TERRIBLE customer service and INEFFICIENCY”
Written on: 09/01/2013 by Webb_ (1 review written)
I was being charged some ridiculous fees by Barclays THREE months ago. I talked to the staff there in person after I found out and their manager PROMISED me a refund. A month later, they deducted me the charges through my account. I went there again to find the staff who helped me, and showed that I was still charged. Then she assured me that the refund was authorized by her manager and she would leave a note to remind him. After two months, I still did not get ANY refund. That bothered... (read more)
★☆☆☆☆
“Will NEVER uttilize Barclay Bank again.....EVER!”
Written on: 26/12/2012 by nursy911
Had account that was paid in full with Barclay over a decade ago. My Upromise Mastercard account was transferred to Barclay by Bank of America. I tried to set-up online access to the account but was unable to do so because I had a previous account. Called customer service to have information reset so that I could update the information and have access to my account information online. Was transferred 4 times to different person all located in the Philippines. I asked numerous times for a... (read more)
★☆☆☆☆
“Worst banking experience I have ever had”
Written on: 19/12/2012
Barclays have consistently disappointed me in terms of service and ability to respond to issues. - Their online banking system is incredibly bad. I signed up for online statements but they have not sent them through. When I went to ask a why, they push you to a complaint system that did not work. I tried 6 times to send through an email but it continued to have an error message occur. - Their systems are outdated and archaic. As someone who now lives overseas they continue to request me to... (read more)
Crispinsmith's Comment
Written on: 21/12/2012
BARCLAYS SERVICE IS NON EXISTANT. For example Yesterday I was kept waiting for 72 minutes on their "fraud line" as my debit card had been stopped for reasons unknown. Eventually an Indian operator said "putting you trough" and passed the call back to England and more recorded music. Today the same thing is happening - so far on ther line for 78 minutes - the first 60 minutes with an Indian operator and then, once again, passed to a UK operator who kept on the line while recorded music was played. Having been with Barclays for over 50 years both personally and corporately I shall close all business and personal accounts later early next week. I cannot help thinking that this is probably a manifistation of something severely wrong throughout this Bank and I will feel safer when my funds and investments are no longer with this Bank. I shall be happy to to provide more information and may be reached on 02380 207233. Even as I write this there is still no response - total time waiting on the telephone in 24 hours is now approaching 3 hours. This is third world behaviour and service.
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★☆☆☆☆
“Absolute shambles”
Written on: 15/12/2012 by sayunnz (3 reviews written)
1. There is no customer service as such. 2. Service is offshored to India and calls get lost between departments. 3. Only go for cards for balance transfer where you dont have to deal with customer service coz if if you need to talk to someone, it's utterly useless, frustrating and will be causing unnecessary chest pains. Avoid if you can.. (read more)
★☆☆☆☆
“TOTALLY FRUSTRATED WITH BARCLAYS”
Written on: 13/12/2012
Since Barclays took over my standard life accounts 7 months ago I have not been able to access my accounts or my Barclays accounts online. I have spent hours and hours on the phone beoing fobbed off with promises of putting it right 'within 48 hours.'My phone calls now total over $100. The response I had to my letter of complaint suggested I phoned customer relations which,as I had explained in my letter if they had bothered to read it,I have been doing for months now. I am completely... (read more)
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Showing 21 - 30 of 222 Reviews
★☆☆☆☆
“Online Banking Can't Access ”
Written on: 09/12/2012 by Unknown4444
It's disgusting how when Barclays does online updates, that it takes over five and a half hours to do. I work nights and need to know my balance's. Its absolutley disgusting to have the service unavailable for such a long time!! Time to wake up Barclays and realise in this modern day, many people are now awake and working at unsociable hours!! (read more)
★☆☆☆☆
“Barclays France”
Written on: 07/12/2012
These people should be ashamed of themselves. The classic bankers: always selling, always pushing product until the client needs something. If you have an account there move it. If you don't, don't consider opening one. (read more)
★☆☆☆☆
“Appalling customer service”
Written on: 30/11/2012
I am owed money from barclays for a PPI refund and they are stalling on repaying me, have been waiting 6 months! Awful bank who I will gladly never do business with again. Shameful (read more)
Oggers75's Comment
Written on: 07/12/2012
aboslute terrible bank. just closed my business account for no reason and will not open it again. no warning no nothing. how on earth is the economy ever going to get going if banks continue to do this sort of thing and put business out of of business because they shut your account down or wont give you a bank account.
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★☆☆☆☆
“UNPROFESSIONAL / UNHELPFUL”
Written on: 20/11/2012
Branch staff are usually very good / friendly / helpful. Unfortunately, this is completely cancelled out by all the other departments: Customer Services, Fraud, Complaints, etc. - often based abroad, difficult to understand, unprofessional and completely unhelpful / rude. I would strongly suggest to anyone looking for a bank to join to GO ELSEWHERE. Barclays used to be a good bank when I opened an account with them about 20 years ago, but they have gone down hill drastically since then in... (read more)
★☆☆☆☆
“Customer service takes at least 30 mins to get through...”
Written on: 20/11/2012 by deaniecleani
Customer service takes at least 30 mins to get through to everytime!! and now for some reason i cant pay a very straight forward payment through my internet banking!!????? Why???? Ive had nothing but problems with them since moving to the usa. Constantly declining my card for no reason then blaming a system error for taking the funds 3 yes 3 times!! then told to wait two weeks for it to be refunded!!! Why???? its my money, something i think you have lost sight of Barclays Bank. Ive been with... (read more)
★☆☆☆☆
“Coustomer service”
Written on: 18/11/2012 by Ahem
Barklays online costumer service is look like scam. they are laire they have world poorest service! What can I say more very carefull when you call all you personal details going India. (read more)
★☆☆☆☆
“Horrible ”
Written on: 12/11/2012 by Winky1
My credit card was taken over by Barclays Bank. While I was still getting bills from the original credit card bank, I received a nasty call from Barclays advising me my account was past due. I advised them I had no knowledge that my card had been taken over by their bank and had never received written notification of same, nor had I ever received a bill from Barclays. In fact, I had just received bill from original credit bank and had paid same. The customer rep insisted I should not... (read more)
★☆☆☆☆
“Deploreable Service”
Written on: 12/11/2012
My fiancee' travels a lot for his business, and recently was in Singapore. About 5 days prior to his scheduled return home, he realized he needed extra funds to pay for a few things, and went to the Barclay's branch about three blocks from the hotel. When he got there, he was informed that he was not permitted to have any access to his account because 1. He didn't open it at the Singapore branch, and 2. It is an "international rule," that if one did not open one's account at that... (read more)
★☆☆☆☆
“Poor”
Written on: 07/11/2012
Barclays took money from my account long after they had authorised card payments on my card. After complaining they said they held the payments as they thought they were fraudulent however they did not call or write to me. Because of the payments being held then taken later it made me overdrawn which Barclays held me accountable for and are making me pay back. After many calls and finally getting through to the most unsympathetic 'customer service' person he told me it was all my own... (read more)
★☆☆☆☆
“Charges for Nothing”
Written on: 06/11/2012 by Letty467 (1 review written)
This Bank is the reason some people get money for nothing. I have had an account with them for 17 years, during this period I have had to pay a total of £368 in Charges for "not having the correct funds in the account" and every time I have shown them there is quite clearly enough in the account they say "it's not a bank error". So they are either lying to me about how much I actually have in the account or it is in fact a bank error. I don't understand how their minds and system works.... (read more)
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Showing 31 - 40 of 222 Reviews
★☆☆☆☆
“They try to get rid of customers that pay no interest.”
Written on: 05/11/2012
They refuse credit for small purchases, and then blame the system due to a recent larger purchase away from home area. Bottom line is they do not want customers that pay in full each month. SORRY customer service, some rude employees. (read more)
★☆☆☆☆
“Avoid at all cost”
Written on: 05/11/2012
I have happily banked at First Direct for over 20 years, every interaction was a dream and I recommend them to anyone. Unfortunately I was lured into a Mortgage with the Woolwich (run by Barclays) and as it was off set had to transfer my current account to Barclays. Every experience has been horrendous, Call Centres you cannot understand, unempowered staff, mistakes at every turn in paperwork. I cannot wait to be getting out of my offset so I can escape back to First Direct. Barclays are... (read more)
★☆☆☆☆
“USELESS CALL CENTER”
Written on: 04/11/2012
After receiving an automated call from Barclays Fraud Department, PASSING the security questions, the call instructed me that it was putting me through to a member of the fraud team..... No such luck. After sitting on hold for over ten minutes the phone line goes dead......... Time to give them a call.... Security questions passed again, explain the situation, need to be passed onto another department.... Here we go again, Ten minutes on hold then the familiar voice explains that the... (read more)
★☆☆☆☆
“Utterly pointless.”
Written on: 03/11/2012
Experience with our business account with Barclays has been truly terrible. Awful online banking, tried making a payment, filling in all the details 6 times for it to repeatedly say after it that there had been a problem and couldn't be processed. Eventually had to ring customer service and quote the error code prompted on screen for the lady to not know what it meant. 50 minute phone call with 30 minutes on hold but no solution from them. Tried again later in the evening and it finally... (read more)
Al-Capone's Comment
Written on: 20/11/2012
I have to agree with some of the above comments, I have been with Barclays Bank since Dec 1964 and although during the 70s I very nearly changed my Bank due to awful service, In which they vastly improved there act after screaming at them face on in a Bank full of customers. However sadly Barclays are failing the customers badly again, Mainly on the so called secure on line Banking system when it comes to purchasing on line. There used to be a security check
with questions like your Birth place, Mothers maiden name etc. which was fine. But for some obscured reason they now ask 3 multiple questions. On this occasion I only knew one my Sort Code Number the other 2 questions were like what addresses
do you know from this list, as I did not know any of them I put none and the same for the 3rd question. Only for Barclays to decline my transaction and they flag up a Premium Price Phone number with a ref number where I tried to get through 3 times at
15-20 mins at a time with out getting through. I have now today managed to get through after 10 mins wait only to hear the voice
of an over seas employee who is very hard to understand and clearly working from some sort of Script. They went through the normal security checks plus loads relating to your Bank statements ( Make sure you have copies of them at hand or you are stuffed ) I am now told my Debit Card will be lifted so that I can use again, but leave for a couple of hours before trying again.
I did ask the question that if I try the transaction again those 3 multiple questions will come back and it is highly likely I will not know the answers. Just a thought maybe this is Barclays way of
making loads of money through the premium lines to cover there costly PPI fiasco ?????
Next we will be having Premium Phone Line refunds call centres sprouting up.
Another very annoying this about this Barclays on line banking is the complaints e-mail page where by you fill in all the details and send only to be told its e-mail facility is of line, I have tried this a dozen times and It does NOT work.
TIME TO LOOK FOR A BANK THAT WORKS ME THINKS
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★☆☆☆☆
“There web banking is frustrating and redundant...”
Written on: 03/11/2012 by yh149
There web banking is frustrating and redundant procedure just to log in is frustrating. I dont understand why one has to go through pin entry, and 3 other security procedures just to log in to their account. I understand security is important but there has to be an easier way to get into ones account. I can't believe that this bank has not devised a way to make it easier to log in, what type of monkeys do they have working on this? (read more)
★☆☆☆☆
“Not fit for purpose”
Written on: 29/10/2012
We have been with Barclays from over 30 years and pumped several million pounds through our various accounts we have had with them. A strong relationship you might think. How wrong you would be to assume that. A new venture, with substantial investment of our own money, and our long standing relationship is worthless. Yes, they add the other banks were out of control with reckless lending and now they have withdrawn into their shells. Unfortunately, good business and good customers who will... (read more)
★☆☆☆☆
“Cocky call centre staff”
Written on: 28/10/2012 by lee2411
When I call Barclays I seem to get a agent that is overseas and doesn't have a clue what i'm asking so makes a reply up to something i've not asked. Then to be passed over to UK staff who are always cocky/arrogant. I had a problem with a payment and was told to wait 2 hours when I made the faster payment online. but suddenly when I ring up its please wait 3 hours but it could be because the clocks have change so maybe wait until tomorrow. If the staff don't know i'd prefer them to just... (read more)
★☆☆☆☆
“Avoid Barclays Banking If You Can”
Written on: 26/10/2012 by justice_figher (1 review written)
I moved to London from Hong Kong last year, and unfortunately I recently had to deal with Barclays as a customer of their Corporate Banking. My father-in-law has a small hotel business in the UK, and his business has had this account with Barclays for the past 25 years. Last month, he brought me along with him to see his relationship managers at Barclays to introduce me as his CFO of the company, and told them he would like me to help him deal with the bank as he does not speak any English,... (read more)
★☆☆☆☆
“Unsatisfactory credit rating ??”
Written on: 23/10/2012
I was very cross to have a cheque for £145 bounced by Barclays, inspite of an average monthly balance of £4000 and £21000 held in their savings accounts. I phoned Barclays to ask for an increase in my overdraft limit of £10 to cover the very rare blips on my account I was told that on their checking of my credit rating this was unlikely to be agreed. The member of staff strongly recommended I consult equifax, which I did: my credit rating was'excellent'. I 'phoned to complain about... (read more)
★☆☆☆☆
“DISGUSTING Customer Service ”
Written on: 21/10/2012
Absolutely disgusted that Barclays will not let us access our own money even though we have full ID, all details and they can verify it is us, BUT because a signature from over 10 years ago doesn't match we can't transfer. Never heard of such idiotic systems for such a large corporation. I wouldn't ever use Barclays again! (read more)
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Showing 41 - 50 of 222 Reviews
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Wardy949's Response to potatoefamine's Review
Written on: 15/05/2013
If you send an email to antony.jenkins@barclays.com im sure he will help he is the ceo :) look into the terms and conditions of the offset rules, they cant take money if it had another intention its against the law