Goldfish Credit Card Reviews
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Compare Goldfish Credit Cards with other Credit Cards. Write a Review of your Goldfish Credit Card and share your experiences.
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Latest Reviews
★★★★★
“Leading SEO Company India”
Written on: 18/02/2013
Seo Blaze India is a leading seo Company in Delhi India that has provided many services to its clients such as web design, development, seo etc (read more)
★☆☆☆☆
“Underhand and Dishonest?”
Written on: 19/03/2012
I have just wasted over an hour trying to redeem Barclaycard Goldfish points. No information was available on the website and I was pushed from pillar to post by phone. I was assured by phone that I would be able to access this information. I tried again online but no luck. I wasted a similar amount of time last month, when attempting to access my account online. My attempt to log in was denied. On the telephone I was informed that they have no information that would indicate I am registered... (read more)
★☆☆☆☆
“This card used to be good before Barclays took it...”
Written on: 24/02/2011 by Herbie1 (5 reviews written)
This card used to be good before Barclays took it over, since then I have had lots of trouble when trying to use it to book flights, keeps getting blocked then you have to ring their call centre which is in India spend about half an hour answering silly questions, getting card reset and then it still does not work. Lost my flight because of this. Thanks a lot. Will now get a different card. (read more)
★☆☆☆☆
“I got my Goldfish card when it was first launched (and...”
Written on: 01/12/2010
I got my Goldfish card when it was first launched (and you got money off your gas bill with it), it was always a great card with fabulous customer service and a good reward scheme... enter Barclays...reward scheme is a shadow of its former self and the points next to worthless...customer service is awful and after 13-15 years without ever having a late payment penalty, I get 3 (plus interest)in under 12 months - all due to their miss-handling of the payments (one even from following their... (read more)
★★☆☆☆
“I redeem points last month by automated phone line at...”
Written on: 08/06/2010
I redeem points last month by automated phone line at call centre. Not found on website now. Not impressed also the terms show points only valid for 3 years now before cancelled on a 3 year rolling basis. (read more)
★☆☆☆☆
“Have had my goldfish for years without any problems. ...”
Written on: 08/06/2010
Have had my goldfish for years without any problems. I pay off in full each month and have always been impressed with the quantity of top name retailers involved in the reward scheme. Since their takeover by barclays it has gone downhill. The only way to find out about the partners is by phone, and now they say I have to use double the points to get my £10 voucher...... I think not, shopping around for another reward card as we speak, but there are not that many out there unless you want... (read more)
★★☆☆☆
“couldt agree more with the recent comments. Just been...”
Written on: 08/06/2010 by goldfish1 (1 review written)
couldt agree more with the recent comments. Just been to barclay card site and struggled to find information on the rewards. i think they no longer want you to have the card. i have had the card since it was introduced and it has not been as good since barclays took it over. (read more)
★☆☆☆☆
“Very disappointed about reduction in points value.They...”
Written on: 07/06/2010
Very disappointed about reduction in points value.They clearly dont want us anymore.Is it just me or is it difficult to find out points redemption values on other cards, eg MBNA Reward card (the black one).It seems you have to apply before they spill the beans. (read more)
★☆☆☆☆
“I too have noticed the halving in value of rewards...”
Written on: 07/06/2010
I too have noticed the halving in value of rewards points. Very disappointed. My Goldfish used to be a real winner. Now it is outclassed on every front by companies that seem to want the business, unlike the current owner Barclays. Moving on to 'Amex Platinum cashback' with immediate effect. (read more)
★☆☆☆☆
“Hello - had the card years, Barclays have taken over...”
Written on: 31/05/2010
Hello - had the card years, Barclays have taken over and I get the impression they want me to leave, which is pretty disgraceful. I would like to add that I have Barclays shares and feel very worried that a million customers could be leaving as a result of their indifference. Just got the 3500 for £10 pounds letter and have spent 20 minutes trying to find Goldfish online and locate the current rewards partners, so far no joy. Sums the card up for me now really. (read more)
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Showing 1 - 10 of 34 Reviews
★☆☆☆☆
“Received a letter today to say that as from 1 August...”
Written on: 29/05/2010
Received a letter today to say that as from 1 August you would have to redeem 3,500 points for £10 as opposed to 1,750 and also that if you had a nil balance and did not use your points within six months you would lose them. I telephoned to redeem my points and cancel my account. Was not impressed with the telephone service had to punch my account number and date of birth in a total of four times to transfer between departments. Would have given zero stars if that was possible! (read more)
★☆☆☆☆
“I have used Goldfish as a credit card for over 6...”
Written on: 08/02/2010
I have used Goldfish as a credit card for over 6 years. They used to be fantastic, helpful and you could always speak to someone who understood ENGLISH.
Sadly in the last year, their staff seem unable to understand English and seem unable to grasp the 'Ms' title, I have been called Miss, Mrs and as I have a double baralled name, it's always a lottery as to which part they choose to use.
I booked a holiday on expedia and their fraud department blocked it - well, I say they blocked it. They...
(read more)
★☆☆☆☆
“Taken 3 weeks and believe me a lot of hassle to sort...”
Written on: 18/07/2008 by steve223 (1 review written)
Taken 3 weeks and believe me a lot of hassle to sort out a payment that was made to the old Goldfish account instead of the new Morgan Stanley account and have put the onus on the cardholder to sort it out. Their poor communication has left their internet paying cardholders with a real problem in retrieving any payments made to the old handling bank. (read more)
☆☆☆☆☆
“I found Goldfish credit card to be slow, poor...”
Written on: 09/04/2008
I found Goldfish credit card to be slow, poor responses, bad service closing mine today - do not bother (read more)
★★★★★
“Goldfish credit card is very efficient, and no...”
Written on: 30/03/2008
Goldfish credit card is very efficient, and no problems with customer care and service. Have found the points-reward scheme very useful. Overall, reliable service for many years. (read more)
☆☆☆☆☆
“Don't take out this costly and very poor card. Look...”
Written on: 17/03/2008
Don't take out this costly and very poor card. Look elsewhere for a much better deal. Extremely poor customer service at Goldfish Credit Card. (read more)
☆☆☆☆☆
“goldfish are poor!, ive been waiting 6 weeks for a...”
Written on: 09/03/2008
goldfish are poor!, ive been waiting 6 weeks for a cheque that they owe me for £363, they keep telling me it will be posted but have received nothing. (read more)
★☆☆☆☆
“Used to be a Financial Advisor and often recommended...”
Written on: 16/02/2008 by Roymac (1 review written)
Used to be a Financial Advisor and often recommended Goldfish for the points benefits when owned by British Gas but due to frequent change of ownership benefits are gradually being diluted. Have just tried to redeem points on my own card and cannot believe the length of time it has taken. Am seriously worried about pending takeover by Barclays. Expect any points benefits to be removed then (read more)
★☆☆☆☆
“Transferred in from CSMA card run by Liverpool...”
Written on: 16/02/2008
Transferred in from CSMA card run by Liverpool Victoria whose customer service was excellent. Unfortunately, this was not by choice. Now, after 6 months of Goldfish taking over my card, I've finally received my first statement. Still waiting for cards and PINs though .... :-(
Customer service is very poor with staff unable to understand their systems and transferring you from one department to another.
(read more)
★☆☆☆☆
“I have been a happy customer for many years, but...”
Written on: 03/01/2008 by caro206
I have been a happy customer for many years, but recently have experienced bad service when trying to redeem points, the phone service is useless and they have not reply to written requests. Looking for another supplier. (read more)
See next 10 reviews
Showing 11 - 20 of 34 Reviews
☆☆☆☆☆
“Poor customer service. Cancelled card September then...”
Written on: 20/12/2007
Poor customer service. Cancelled card September then send bill in November for items they say they paid on standing order after card cancelled and supplier say not charged! (read more)
☆☆☆☆☆
“I have been with them for years and I pay promptly to...”
Written on: 19/10/2007 by trodrigues
I have been with them for years and I pay promptly to avoid any charges. Last month I did not receive a statement but its not my primary card so thought nothing of it - this month I got a statement with a whopping £12 charge and total rudeness when I placed a call to them - even trying to give the card up means being put into a never ending queue. So much of treating customers fairly - where is the Financial Services Authority when you need them! They are complete and utter rubbish - stay... (read more)
★☆☆☆☆
“Customer service is the pits. They don't have enough...”
Written on: 02/10/2007 by fghjk
Customer service is the pits. They don't have enough staff to service the number of customers calling in, so it's expensive to hold in their call queue until someone can be bothered to answer the phone. (read more)
☆☆☆☆☆
“Goldfish was fine until taken over by Morgan Stanley...”
Written on: 14/09/2007 by chaz19693 (1 review written)
Goldfish was fine until taken over by Morgan Stanley and the first thing they did was block my card. I am £800 in credit but three months later after trying to get several new cards sent nothing has happened. I am trying to get my money back now, I don't want another card. If no luck today I am going to start complaints procedure. (read more)
☆☆☆☆☆
“Best avoided. Go somewhere else. Customer service...”
Written on: 24/08/2007 by favell (1 review written)
Best avoided. Go somewhere else. Customer service going south. (read more)
★★★☆☆
“I tend to pay off my Goldfish credit card in full...”
Written on: 13/03/2007 by Ieuanfawr (67 reviews written)
I tend to pay off my Goldfish credit card in full every month, so I suppose I am more interested in bonuses than the charges.
I've have a £10 credit for usage and every few months collect vouchers for £30 or £40 to spend at George Henry Lees or Marks & Sparks.
I've not had any experiences with customer services worth reporting; all my enquiries have been dealt with satisfactorily.
(read more)
☆☆☆☆☆
“I have been a customer for 10 years, but I have cut up...”
Written on: 15/01/2007 by wjt (1 review written)
I have been a customer for 10 years, but I have cut up both cards due to their general apathy and poor customer service.
Customer service is unaccommodating, inefficient and negative. Credit card on hold when plenty of credit left because on holiday over Christmas and payment was not on due date. Numerous phone calls and full payment, but Goldfish still would not release the credit card.
(read more)
☆☆☆☆☆
“Goldfish Credit Card do not understand what customer...”
Written on: 11/09/2006 by kaiserman (1 review written)
Goldfish Credit Card do not understand what customer service means. Goldfish are about to lose one of their loyal customers by not being empathetic - could send the letter recorded?
I sense that the integration of Goldfish into Morgan Stanley is not going well. I reckon that they have a backlog of problems. Big shame for the Goldfish Card.
(read more)
★★☆☆☆
“The Goldfish Credit Card is generally good, but they...”
Written on: 15/06/2006 by sallyjb (3 reviews written)
The Goldfish Credit Card is generally good, but they let themselves down at times. I recently got married, and unlike Egg, Goldfish insist on me sending my original marriage certificate or a copy signed by a solicitor. I have been with them for over 10 years, and I now intend to leave. It is a great shame they could not make life simpler. (read more)
★★★★★
“I applied for the Goldfish card with the interest free...”
Written on: 21/01/2006 by jaca
I applied for the Goldfish card with the interest free period to transfer a balance from another card (the card with no loyalty scheme). I had no problems applying for this card. Customer services have always answered straight away and been helpful when I have had any queries. They do try to sell many different products when talking to them, such as insurance etc., which increase the fees on your account, but they do take no for an answer. They are affiliated with Lloyds TSB, where I... (read more)
See next 10 reviews
Showing 21 - 30 of 34 Reviews
☆☆☆☆☆
“I had a Goldfish credit card for about 3 years. I...”
Written on: 11/08/2005 by Bigkerno (7 reviews written)
I had a Goldfish credit card for about 3 years. I finally decided to give up after about 6 months of waiting for a new card. I transferred the balance and thank goodness. This card always had problems from day one. I remember standing for 5 - 20 minutes at a number of retailers while the system authorised payment. sometimes this happens to everyone, but I managed a 100% delay rate every time I used the card. Customer services were next to useless. They at least let you speak to a... (read more)
★☆☆☆☆
“I always pay my card off in full every month. I had...”
Written on: 25/04/2005 by franquette (2 reviews written)
I always pay my card off in full every month. I had recently even had some months when I ended up in credit! I forgot to pay one month, leaving a min payment of £10 outstanding. Goldfish stopped my card without notice. In the meantime I was 5 months pregnant and, totally unsuspecting, went on holiday. When I tried to pay the hotel my card was refused. I called Goldfish on my mobile and they refused to reinstate the card even though my past record was unblemished and I owed only £10. The... (read more)
194567_Tannar's Response to franquette's Review
Written on: 24/05/2005
this is pretty much a standard with all cards if your next bill cycles before payment is recieved. This is nothing abnormal
Reply to this comment
★★★★★
“I have been very happy using this Goldfish Credit...”
Written on: 20/09/2004 by ckmaxx (6 reviews written)
I have been very happy using this Goldfish Credit Card, and have had no problems whatsoever. They have a good points programme where 1500 points can be converted to £10 vouchers at various retailers, or two cinema tickets! I find this much better than cashback, as all other companies are constantly reducing their cashback rate so one can never really build up enough to get any rewards. (read more)
★★★★★
“I have been with Goldfish Credit Card for some time...”
Written on: 09/06/2004 by richard45210 (25 reviews written)
I have been with Goldfish Credit Card for some time now & collected quite a few points. At least twice now I have received vouchers to spend in our local supermarket, (Waitrose) so that makes for free shopping which makes it worthwhile. (read more)
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Samanthap's Comment
Written on: 09/03/2013
me too! absolutely useless, has anyone managed to redeem any points?