John Lewis Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★★★★★

“Great products grat service”

Written on: 26/06/2014 by SteveEnfield (1 review written)

I ordered three 4'6 beds. Cheapest I could find and really goo quality at £70 per bed. Nice delivery men and great quality. Also ordered four kitchen chairs on a different day. Same result. Good quality, pleasant delivery people. They delivered on time, called me in advance and helped me get the products exactly into the house where I wanted them… Read Full Review

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★★★★★

“Exemplary staff”

Written on: 18/06/2014 by AhmadTownsend (1 review written)

Living in a provincial City with a branch of John Lewis, I do not shop there very often, but visited today just for a couple of quality lightbulbs. I am an older person and do not dress particularly smartly, but the assistant who served me was polite and friendly. I have found this whenever I have shopped there, and it is always a pleasure to do so. Completely unlike the service with a snarl that I frequently encounter in other less expensive stores… Read Full Review

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★★★★★

“highly impressed with customer service and support”

Written on: 19/05/2014

I have found the customer service at both Newcastle, and the newly opened York stores to be highly impressive. Unfortunately I had purchased a faulty laptop and had to return to the store. Because I had to travel from York to Newcastle they reimbursed my train tickets, swapped my laptop for a new one and provided me with tips for any future problems. They also offer laptop rentals to students while your laptop is being fixed. Calling the helplline before I went to the store was extremely useful… Read Full Review

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★★★★★

“WELL DONE ON THIS OCCASION JOHN LEWIS!”

Written on: 11/03/2014 by denfearn (1 review written)

We purchased a TV 4.5 year's ago which came with a 5 year guarantee. For about 5 months we had been experiencing problems with the remote and the DVD connection. We purchased another DVD but this did not solve it. We didn't think it was the TV as we had a picture. Anyway, eventually it was discovered there was a problem with the TV. JOhn Lewis despatched an engineer from Plymouth to St Ives and a part ordered. The part was delayed and after 16 days John Lewis decided to replace the TV for… Read Full Review

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★★★★★

“Microwave replaced.”

Written on: 28/01/2014 by Mancrowave (1 review written)

Bought a samsung microwave online from John Lewis. It's developed a electrical fault and the spinny thing wouldn't turn. Emailed them on Sunday got a reply yesterday and got a replacement today. There arranging someone to pick up the faulty one tommorw. Was so happy with the service had to register and write a review… Read Full Review

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★★★★★

“Flawless service, fast delivery, never let me down!”

Written on: 08/01/2014

I have been browsing through the reviews below and I must say I am quite surprised as I have only had good experience with ordering from John Lewis. The last two orders I've placed were on the 18/12/13 and 20/12/13. Both orders arrived faster than expected, the package looked absolutely flawless and since one of the orders was a Christmas gift for my hubby, I had it wrapped and with a message on it, which looked nice. Everything was absolutely fine. I will definitely keep on ordering with JL… Read Full Review

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★★★★★

“Can always trust John Lewis deliveries!”

Written on: 14/12/2013

After my terrible experience with Argos ordering my daughters christmas present and it never coming after weeks of waiting, I was so happy when I ordered a replacement present (Baby Activity Cube) from John Lewis and it came 3 days later! I can always rely on the quality and speed of the delivery service! Ive also experienced there customer service before and they are great will send out parts if needed and are very friendly and reliable! Would recommend to everyone and anyone who wants good… Read Full Review

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★★★★★

“You can always rely on JL”

Written on: 11/12/2013 by Aid19 (2 reviews written)

I ordered a gift for my partner online and it was here well before they said it would be. After ordering my partners present I spotted something online for my mother and had some spare time over the weekend and though I'd pop in and have a look. I found what I was looking for at the right price, paid for it, it was boxed up and wrapped for me. I'm chuffed and I'm sure my mum and girlfriend will be- what more could you ask for?… Read Full Review

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★★★★★

“Click and collect”

Written on: 26/11/2013 by Flora48 (4 reviews written)

Having writen one bad review for JL I am now redressing the balance. I have ordered two separate items to be delivered to the local Waitrose. On both occasions the item was available for collection the next day, one being a Sunday and I was kept informed that the order had arrived at the local store. Very handy to avoid delivery cost and to save waiting around for delivery… Read Full Review

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★★★★★

“Another rapidly delivered order from John Lewis”

Written on: 14/11/2013 by GrumB (8 reviews written)

I live somewhat out in the sticks. Its not relevant what I ordered, and I haven't used it yet, but it looks fine. I ordered it only on Tuesday evening and it came on Thursday afternoon. I didn't see the name on the van, but JL and whoever delivers for them must be doing something right! … Read Full Review

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★★★★★

“John Lewis Oxford Street London”

Written on: 05/11/2013 by davidj71 (13 reviews written)

I want to write an review on John Lewis Oxford Street London I just love this department store the staff are really good and in most cases really friendly. The main reason I think they are really good is they offer good refund option so if you change your mind or you do not like your purchase they will give you a full refund. `also there prices are very good I purchased a TV and you get five year warranty. … Read Full Review

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★★★★★

“John Lewis Milton Keynes ”

Written on: 24/09/2013 by Amyt266 (1 review written)

I came in too collect a tv but on arrive I was told there had been a problem and it had not arrived! At the time I was very angry and would of given a 1 star rating if it wasn't for the young man who helped me I can't give names but he was the only one who wore glasses!, he helped explain the situation and not only got me the item the following day but also delivered it to me himself. Amazing service… Read Full Review

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★★★★★

“Brand I can trust”

Written on: 09/09/2013 by Brunobez (3 reviews written)

I ordered 5 items on thursday evening - and got them all first thing monday. This was on the regular delivery, and was not expecting so fast. I have ordered from them before and these guys never let me down… Read Full Review

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★★★★★

“I visited the High Cross Leicester branch yesterday,...”

Written on: 02/09/2013 by ivypearl60 (1 review written)

I visited the High Cross Leicester branch yesterday, I wanted to buy a new blusher and had already been into another department store where there was no helpful staff in fact I felt being a middle aged woman no one wanted to know. However I ended up looking at the Chanel products in John Lewis and just wanted to say what a lovely, helpful woman the assistant who served me was. She made so much effort and I feel it's so rare to get this sort of service she should be recognised. Sadly I didn't… Read Full Review

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★★★★★

“Excellent aftercare”

Written on: 16/08/2013 by captainfantastic59 (1 review written)

I recently dealt with a lovely young lady who couldnt have been more helpful, providing me with exactly what i needed… Read Full Review

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★★★★★

“BRILLIANT SERVICE!”

Written on: 15/08/2013

Fantastic service from JL. I purchased a bed last year and after only 11 months of use, the frame has snapped. They answered my first call really quickly and sent an engineer out to look at it within a few days. The day after the engineer called, i had another phonecall to arrange the replacement! Fantastic service and i would highly reccommend to anyone. MASSIVE THUMBS UP!… Read Full Review

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★★★★★

“Purchase of Gift Voucher on-line”

Written on: 11/07/2013

I ordered a gift voucher at lunchtime on 8 July 2013 and to my delight it arrived by post this morning, 9 July 2013. Can't get any better than that… Read Full Review

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★★★★★

“Gift Vouchers”

Written on: 26/06/2013

My son and his wife just recently moved to London. I wanted to get them something for their new home and contacted John Lewis. The ease in which I could purchase the Gift Vouchers from the USA was wonderful. I spoke to customer service when I had the zip code wrong and they were very helpful. This has been a wonderful experience and they were very happy with their gift. John Lewis has made the distance and my getting used to my son and his wife living across the pond easier and I thank… Read Full Review

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★★★★★

“never have had any issues with them! !”

Written on: 25/04/2013 by lisa1806 (2 reviews written)

They're always on time, charge you when they are about to disatch which is very fair. I sent a bracelet to my boyfriends mum address and she received it without no hassle. Also they deliver to waitrose shops which is very good and convenient and you can get it next day with no service charge. Overall the best shop on the high street… Read Full Review

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★★★★★

“Great service”

Written on: 18/04/2013

Bought a bosch drill for circa £100. Overall excellent service Initial drill came within 3 business days. The drill suffered a fault. Within 2 days of a compliant a new drill was sent to us. The old drill was collected from our house on the thrid charge. No further charges. No further queries. … Read Full Review

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