John Lewis Reviews

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★★☆☆☆
2.1 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★★★★☆

“Excellent company with high standards”

Written on: 22/09/2014 by RaveReviewer (3 reviews written)

Dealing with this company is always hassle free. Deliveries arrive on time, products are as advertised, staff are polite and professional. If anything does go wrong they are always quick to put it right. What are contrast John Lewis is compared to dealing with very.co.uk - a hateful company… Read Full Review

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★★★★☆

“bought 2 kids beds - suer service”

Written on: 14/05/2014 by coast2268 (1 review written)

arrived when they said they would. very nice delivery men who offers to bring into the house. Overall great would reccomend… Read Full Review

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★★★★☆

“Fabulous service albeit poorly designed online story”

Written on: 05/04/2014 by jayinthebox (8 reviews written)

The gripes are that the online store insists on showing out of stock orders (even when I choose to not see them), and they do not issue special orders outside of the UK. On the positive side, I have found the customer service department to generally be responsive, helpful and keen to please. I am impressed with the JL policies and staff and would heartily recommend them, especially for international customers where service/response is key… Read Full Review

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★★★★☆

“Good for me!”

Written on: 11/09/2013 by Lucycrisp (4 reviews written)

I ordered bridesmaid dresses and accessories and it was it was great experience for me. I could have made life easier for myself though....all the items went into the sale a few days later - so I reordered the same in the sale and returned the full price items for a refund. When I phoned John Lewis they said I should have called and they would have refunded the difference to save the extra work I created for myself. I thought that was quite good!! No problems with ordering or… Read Full Review

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★★★★☆

“Great service.”

Written on: 30/06/2013

I've always used John Lewis Newcastle and can honestly say, they are the best in my eyes! Every time I go there I always end up buying something new, I'm always happy with my purchases, and if ever there's a problem JL are quick to resolve any issues! I'm a happy JL customer and will be back for sure!… Read Full Review

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★★★★☆

“Click and Collect was Excellent Service”

Written on: 19/02/2013 by AndyH01 (5 reviews written)

I usd the click and collect to get my wife's Xmas present. We don't have a JL Store but we do have a Waitrose so I arranged for it to be sent there. I was told by email that it would arrive after 2pm the following day. The next day I recieved a text at 11.30am too say it had been delievered to my local Waitrose. I popped in and collected it, no problems at all, the whole process was very smooth and would definately use again… Read Full Review

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★★★★☆

“well organised company”

Written on: 25/01/2013 by Joe68 (2 reviews written)

I have used John Lewis several times in the last few months for internet purchases and found them very good. Unlike many on line retailers they do what they promise, and are contactable when you have questions. I think these guys have their business well organised… Read Full Review

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★★★★☆

“CHEADLE / HEALD GREEN STORE ROCKS!”

Written on: 06/04/2012 by MGregson1 (4 reviews written)

I WENT INTO THIS STORE FOR THE FIRST TIME THE OTHER DAY AND WHAT IT PLEASURE THAT IT TURNED OUT TO BE. I ONLY WISH I WAS A MILLIONAIRE WITH THE STUFF THEY HAD FOR SALE. MY WIFE AND I BOUGHT SOME CLOTHES EXACTLY WHAT WE WANTED. I WILL BE GOING BACK TO GET MORE STUFF VERY SOON :)… Read Full Review

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★★★★☆

“Worth a visit”

Written on: 06/11/2011 by funkypete (5 reviews written)

I find shopping at John Lewis a good experience generally. The staff are always clued up on the products and very helpful. It makes a real change from part timers on high street stores. I usually come away from JL feeling that i have been treated like a valued customer and I have peace of mind that I can reurn the goods if there's a problem or if I find them cheaper elsewhere… Read Full Review

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★★★★☆

“Staff worked very hard to solve the problem”

Written on: 29/10/2011 by Johnestall (1 review written)

I received the picture in about 1000 pieces, and the help from the delivery firm HDL was worse than useless and because they insisted they had tried to deliver the product the previous evening at 9.06pm, which they hadn't I was forced to phone them on a PREMIUM TELEPHONE line thus incurring an additional unnecessary cost. WHY????? The following day I returned the broken picture to the Kingston branch where the service of the staff in the picture department was exemplary , I was allowed to… Read Full Review

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★★★★☆

“push chair for my baby”

Written on: 05/08/2011 by AnneCara (2 reviews written)

I recently bought the medela pump in style maclaren pushchair from john lewis. I had searched for this chair for a while and eventually found it discounted at John Lewis shop. The chair was fairly easy to use, and pretty quick to assemble. I received good feedback from the sales assistant. They seemed to hold these products in stock which was important for me as I was due pretty soon. overall i am happy with John lewis price and service. i guess i could have found this push chair cheaper… Read Full Review

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★★★★☆

“John Lewis is part of the John Lewis partnerhip with...”

Written on: 14/04/2007 by gabbyco (1 review written)

John Lewis is part of the John Lewis partnerhip with 27 stores in the UK and quite a few more to open in major regional shopping centres in the next few years.

John Lewis is unique in being owned by the staff that work for the organisation and this enables them to offer the customer an excellent level of customer service

John Lewis also own the upmarket Waitrose Supermarket which sells food and competes quite keenly with the major supermarket chains, and M and S food

I have no hesitation in… Read Full Review

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★★★★☆

“On taking delivery of the Fridge freezer I asked the...”

Written on: 04/02/2011

On taking delivery of the Fridge freezer I asked the delivery men (John Lewis) ones with John Lewis van (I know sounds daft but when ordered the item in store was told it would be a courier co but not sure which). So pleased when JL men turned up. Had a delivery a couple of years ago and the JL men were great.

Asked for the packaging to come off the item (frdige freezer) but was told they didn't do that. Asked if I needed to sign anything as wouldn't be able to as couldn't see the item… Read Full Review

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★★★★☆

“Shop is good but the Cafe coffee was awful and the...”

Written on: 24/12/2010

Shop is good but the Cafe coffee was awful and the toilets smelt bad. Service staff are excellent. Cafe staff are good and tried hard to please. Food a little expensive but satisfactory… Read Full Review

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★★★★☆

“I ordered the Acacia Bed Tray from John Lewis Online....”

Written on: 11/11/2010 by realitybites (1 review written)

I ordered the Acacia Bed Tray from John Lewis Online. The item arrived within a few days. But was delivered at 7.15pm - smashed to pieces. [I would suggest John Lewis review the courier service they use]. When I phoned customer services and explained the situation, they immediately offered me a full refund PLUS £10 as a good will gesture [I refused a replacement]. I was told to bucket the 'smashed to smithereens' Bed Tray.

Having dealt with many companies when ordering online, I have to say I… Read Full Review

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★★★★☆

“I bought 60 quid worth of Bobbi Brown makeup and...”

Written on: 19/10/2010 by Jenesequa (4 reviews written)

I bought 60 quid worth of Bobbi Brown makeup and brushes on the John Lewis website, with free delivery. The delivery took forever, after about 8 days of no show I phoned up John Lewis and was told that a substitute order had been created free of charge and this arrived the next day. The original order did turn up a few days later. Now I have a duplicate set of makeup out of goodwill and this demonstrates to me that John Lewis will go out of their way to please a customer and resolve issues, and… Read Full Review

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★★★★☆

“Very good service in store and prompt delivery on time...”

Written on: 20/09/2010

Very good service in store and prompt delivery on time and the delivery men were impressive as got the sofa up four flights of stairs with no hassle. Overall great service… Read Full Review

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★★★★☆

“We recently had to use customer services to return a...”

Written on: 26/01/2010

We recently had to use customer services to return a faulty Topfield Freeview Digital recorder. The staff were prompt and helpful via both email and phone.
John Lewis online and department stores are different and although I had ordered the goods online, rather than dictate to me how they resolve faulty goods issues, they accepted my suggestion to take the goods back to a nearby store and even arranged to reserve the replacement item for me. This is great customer service which would… Read Full Review

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★★★★★

“Generally superb. Will match other prices in the...”

Written on: 04/03/2009 by kstar (1 review written)

Generally superb. Will match other prices in the vicinity. Customer services is outstanding. Many other stores should look at their Customer services… Read Full Review

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★★★★★

“I purchased a HP laptop and chose free delivery. I...”

Written on: 27/09/2008 by msclairell (1 review written)

I purchased a HP laptop and chose free delivery. I expected the laptop to be delivered within 5 days. I was very pleased to receive it in perfect condition within less than 24 hours. My shopping experience has been excellent… Read Full Review

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