John Lewis Reviews

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★★☆☆☆
2.1 / 5
28% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★★★☆☆

“No demonstrating facilities for sewing machines”

Written on: 13/07/2014 by Ringaringarosy (1 review written)

I visited the York store with my sister who wanted to purchase a sewing machine. Although we appreciated they may not have all the models in the limited York store, we went hoping for a demonstration of the one or two we were interested in. They said lack of space was the reason they couldn't demonstrate. A small table would have overcome this problem, and in the same area a large table had been given over to a childrens crafty crayoning area. Whilst we have nothing against keeping children… Read Full Review

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★★★☆☆

“'Special Delivery'?”

Written on: 13/06/2014 by KennethMcDowell (1 review written)

Ordered a freezer from John Lewis, at a very good price. As informed, was txtd the evening before and given a time slot of 11.40 to 14.40. Went to friends house for a coffee and was surprised to receive a phone call at 11.10 from the delivery driver to tell me that my freezer had arrived, I told them that I'd be back in five minutes, (caller seemed a bit moody) On arrival at home, I parked about 50 feet away from my house as obviously the van was in front of my house. As I walked across the… Read Full Review

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★★★☆☆

“Not what they were but still better than most”

Written on: 09/04/2014 by JavierEdmondson (1 review written)

Have been a regular John Lewis shopper for a number of years. The service isn't quite what it was, but it is far superior to most other High Street stores. One thing that concerned me was, following a recent delivery, I was given a card which stated that I had been offered the option to have all packaging removed and for the item to be placed in the room of my choosing. I was offered neither, my item was merely brought inside the front door. This wasn't a huge problem as my husband could… Read Full Review

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★★★☆☆

“Generally good but could not install a dishwasher”

Written on: 14/11/2013

I generally use JL for many products. They will normally refund or replace without quibbling and do not often require you to send back the faulty goods. But they came to supply and install a dishwasher but said they could not as it was attached to an extension hose and I would need to get a plumber to fix it up. It seemed to me like a very standard fixing so was disappointed this time… Read Full Review

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★★★☆☆

“Work not done by John Lewis ”

Written on: 01/03/2013

Scope of Work: Parts: See product details tab for full details. Procedures: Please contact the customer before 09:00 in the morning of the install with an ETA. Never ask a customer for assistance. Smart Dress code is required no T-shirts, no Trainers. If there are any queries / problems with the install please contact OrderWork service delivery team immediately. Scope of work: Unpack PC, connect plugs and power supply Installation of any OS updates Installation and set up of supplied… Read Full Review

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★★★☆☆

“bad sizing”

Written on: 16/08/2012

Got a pair of jeans from here, all was good and they arrived quickly in the post, but they claimed to be pale green which was questionable, and what annoyed me the most (this should not be in question as it is a standard measure) Was that they hung off me despite being a 24 around the waist. I've found them to be more like a size ten in fit. I know people are getting bigger, but an inch taken measurement should be on the dot. I suppose it does appeal to the masses to think themselves a size or… Read Full Review

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★★★☆☆

“Good but not great...”

Written on: 04/08/2012

Could be better... recently bought a dishwasher from John Lewis, while happy with product itself, was disappointed by deliver team and customer service… Read Full Review

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★★★☆☆

“How much”

Written on: 15/05/2012

I shop at John lewis and Peter Jones over 10 years and love the store layout, service and product quality, however, there are always hundreds of items without the price, I think are frustrating because I am always rushing and will not queue to find out the price. Once buying crockery for my Hotel, asked one member of staff who gave me a wrong list of price and when i told her, she said, "will be similar" I wish they had price on EVERYTHING … Read Full Review

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★★★☆☆

“New store at Ventura Park”

Written on: 04/11/2011 by AndrewMacF (1 review written)

At present badly accessed, because of main roads through the Centre complex and distance of new store from other retail complexes. For a pedestrian, quite long walking and hair-raising road crossings. Need to liaise with site owners and council to improve environment and access. Staff at present inexperienced and some longish delays at tills, awaiting supervisors to sort out. Cafe pleasant but too small for expected numbers. Service slow and inexperienced (eg no saucers given to us with our… Read Full Review

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★★★☆☆

“JL is one of the stores which I find hard to judge in...”

Written on: 24/01/2011 by obstante (1 review written)

JL is one of the stores which I find hard to judge in terms of whether to recommend it or not due to the very conflicting experiences I had recently.

We had a recent house move and had to buy a few white goods - we ordered them a week before we moved in to have everything in place. They said they had the fridge and the washing machine and that they would be delivered within 5 days. After the order, I waited in the empty cold house on those delivery days. Neither of them delivered After my… Read Full Review

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★★★☆☆

“I have spent a lot of time and money buying from JL....”

Written on: 25/10/2009

I have spent a lot of time and money buying from JL. However over the last 18months, the staff have become ruder and less tolerent of customers. There is a need for staff refresher training on this subject… Read Full Review

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★★★★☆

“Overall I would certainly recommend John Lewis. ”

Written on: 16/05/2006 by chiedza (5 reviews written)

Overall I would certainly recommend John Lewis.

This is the only retailer so far from which I have received a satisfactory service, and I've ordered a lot of items requiring delivery over the years… Read Full Review

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