John Lewis Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★★☆☆☆

“Customer Service on the telephone is very poor”

Written on: 30/10/2015 by Cantrellbm350 (1 review written)

I wanted to order an AEG integrated fridge from John Lewis and noticed Curry's had a better offer. Telephoned John Lewis to see if they could Price Match and was told this would be looked into. Telephoned John Lewis back and was told the Price Match enquiry was not put through. Although I was offered another price match which I declined. Curry's offer on the item had changed! I decided to buy the fridge from John Lewis as I had previously purchased an integrated freezer from John Lewis and… Read Full Review

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★★☆☆☆

“disappointed with a poor service”

Written on: 13/09/2015 by MarciaHuffman (2 reviews written)

The next day, still having not heard from anyone at John Lewis, I called again to try to inquire about my blinds only to hear that the order had not been processed upon the day of purchase and had only been placed after I had gone to inquire in store!… Read Full Review

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★★☆☆☆

“Absolutely terrible”

Written on: 13/09/2015 by GilbertHays (2 reviews written)

Paid for a guaranteed delivery and no show. On calling John Lewis they can't say where our delivery is and whether we will receive it today. Absolutely gutted we have wasted our evening waiting for an expensive TV which is no where to be seen. Ridiculous, customer service zero. Will not be recommending to any family, friends or colleagues… Read Full Review

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Joedoejoe's Response to GilbertHays's Review

Written on: 15/09/2015

Do you understand the nature of delivering? You need to drive a van, you need hands to lift items, you need to give the current customer attention. Why do you assume there is a direct line to the couriers brain where his whereabouts can be picked from his head as soon as you demand it?

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★★☆☆☆

“ total shambles”

Written on: 13/09/2015 by ChandraMaynard (1 review written)

Ordered a sofa on the 15th July.... Have spoken with over 12 different people at John Lewis, half of which could hardly string a sentence together.... None of them, and I mean none of them could give me an accurate date for delivery or indeed tell me where the sofa is!!! I expected so much more from JL, their customer service is practically none existent. I was told six weeks ago the factory was awaiting the material but not to worry it would be there in 2 days... 6 weeks later they just rolled… Read Full Review

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Joedoejoe's Response to ChandraMaynard's Review

Written on: 15/09/2015

Sofa's do not come with tracking devices. Naturally they go from transit between distribution centres and service buildings.. At which point they are not immediately apparent.
I'm not sure if your 'string a sentence' together insult is accent or intelligence related, though it's personal and unnecessary.
I hope you get your sofa soon.

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★★☆☆☆

“I purchased a Bosch hub and installation on John Lewis...”

Written on: 13/09/2015 by MarcieBerger (2 reviews written)

I purchased a Bosch hub and installation on John Lewis website, to replace the older Bosch hob. The hob stopped working within less than 12 hours post installation. I called John Lewis to request that they send an engineer to check the hob and the connections to complete the installation. I ended up being transferred several times, with no single department willing to take the responsibility for this. John Lewis' online department did not want to deal with this as well. It turns out, when a… Read Full Review

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★★☆☆☆

“Do not use for fitted furniture”

Written on: 23/02/2015 by Reallybusymother (1 review written)

We spent about £5,000 on fitted bedroom furniture, thinking that we would use John Lewis due to their reputation for excellent customer service and quality of product. The survey and booking process was easy, however the day of installation was delayed, causing great inconvenience as I had to rebook the time off work. The fitter turned up to install the furniture (a month later than planned) but the wrong colour doors had been delivered, causing further delays and more time off work… Read Full Review

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★★☆☆☆

“Really disppointing warranty service”

Written on: 08/01/2015 by Fussyfellow (6 reviews written)

This relates to a tv we bought about 18 months back. To cut along story short the remote stopped connecting to the tv. We rang their helpline and ended up speaking, in all, to four different people, all of whom gave us different instructions before passing the buck. Eventually we were told to take it back to the store, in its original box with the stand etc packed with it. When we got there we were told we need not have done that as they only needed the main part of the TV. In total that then… Read Full Review

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★★☆☆☆

“John Lewis ipad Free extended warranty - Not what you...”

Written on: 18/11/2014 by pennlkh (1 review written)

I purchased an ipad mini from John Lewis because they claim to offer 2 year warranty - one year being manufacturer's and one year extended from John Lewis. If you think this warranty will be the same as Apple's then you are totally wrong. And I am one of those people. My ipad started to develop some issues eg freezing, suddenly becoming very slow etc. I took it to the John lewis in Southsea only to be patronised by the 'tech expert' instore. I listened for around 10 minutes how he tells… Read Full Review

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★★☆☆☆

“Hopeless after- delivery service”

Written on: 20/05/2014 by seefive (1 review written)

Ordered a cooker from High Wycombe branch Deliverd promptly, and no problems with it. Unfortunately they forgot to take away the old one, which I had disconnected and placed outside , on the drive, for easy collection. A little annoying, but I thought I'd just give them a call and they could reroute the van to come and correct their error. That's when it all went horribly wrong. A total of 5 phone calls were not returned, I was given various excuses - "need to verify we haven't collected for… Read Full Review

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★★☆☆☆

“john lewis microwave”

Written on: 24/04/2014 by elizabethJ (1 review written)

bought a John Lewis microwave April 2013. Has developed a problem with the door no problem, 2 years guarantee, has their name on it give them a ring, they will exchange. In my dreams they pointed out that the guarantee is only for repair and parts. I paid more for this product because it had John Lewis stamped on it I was well aware that another company would have some kind of contract with JL, but I did not expect JL to refuse all responsibility for it's breaking down or that the guarantee… Read Full Review

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Farrys's Response to elizabethJ's Review

Written on: 29/07/2014

Why did you give them TWO stars?
Even 1* would be too generous.

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★★☆☆☆

“John Lewis Insurance”

Written on: 02/03/2014 by JohnnyHolland (3 reviews written)

Personally, I would AVOID John Lewis for Home or Contents Insurance as from personal experience they are expensive and seem to be totally confused as to what they can or cannot offer - my wife was refused contents insurance (despite 25 years plus insurance without any claims)then bizzarely they called her a few days later and asked if she 'wants to accept out quote'(which we found enormously confusing). Even though we had John Lewis buildings insurance (which costs £800 per year and which I… Read Full Review

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★★☆☆☆

“The right hand doesn't know what the left is doing”

Written on: 05/01/2014

A few years ago we bought a tumble dryer from John Lewis online. Luckily we took out a 5 year warranty as it broke down twice. The second time it was written off and a very helpful member of staff called me to explain, and gave me the number to call once I had decided upon the replacement appliance within the specified budget. Then, all due to him giving me the wrong number, it turned bad. I had a week long wild goose chase over the phone with various staff, eventually I got somebody who… Read Full Review

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Farrys's Comment

Written on: 29/07/2014

Right hand / left hand....Well said.
I gave them 1* in my review because a zero rating is not available here!

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★★☆☆☆

“Failed to deliver or call back”

Written on: 27/11/2013

Ordered an in-stock tumble dryer with a delivery date 1 week later. The night before scheduled delivery a message was left on my answerphone to say the product had failed to arrive from the warehouse and they would call back the next morning with more information. Didn't receive another phone call the next day so I had to contact the helpdesk who had to arrange another callback by the end of the day. You had 1 week, why leave it to the last minute to send the stock from your warehouse? Never… Read Full Review

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★★☆☆☆

“No Xmas cheer at John Lewis”

Written on: 13/11/2013

Ordered a Xmas tree to be delivered last Wednesday. Arrived battered and broken. Delivery guy said it wasn't his fault. So called JL delivery people after sending photos of wrecked tree. Said they would collect today and send a new one. Collected old one but no replacement arrived. Waited in for nine hours. Now they say that they will send it again. Date given but no time. Well merry Xmas JL. Nice advert but hope the bear is not getting his present delivered. Get the impression that behind the… Read Full Review

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★★☆☆☆

“No iDea how to sell iPads!”

Written on: 05/11/2013 by Sculli (1 review written)

I use both a iMac computer and a PC laptop. Although I have owned computers for over 25 years, my wife is not a fan and I have been wondering whether to purchase an iPad to bring Facebook, iTunes and Google close to hand- indeed, in the comfort of her armchair. We went to browse the Apple counter JL Welwyn and spent at least 20 minutes playing with their demo models. I stopped a member of staff to ask a specific question but was he had replied , he dashed off. Nobody else took any further… Read Full Review

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★★☆☆☆

“My family has loved JL for over 50 years - no more!”

Written on: 07/10/2013 by JAdams02 (1 review written)

My family were great fans of JL - until this week. Something has gone very wrong with the company. Not the dept store assistants but their delivery. My 84 year old mother (who lives alone) waited in all day last Friday for the delivery of a new washing machine. Note: hers has broken down. She was told/promised that the delivery driver would ring her 1/2 hour before delivery. Delivery time = between 8am and 6pm so she waited in all day...by 6pm no call. She phoned JL at exactly 6.06 pm. Whilst… Read Full Review

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★★☆☆☆

“The best part was the call centre - yes that bad”

Written on: 15/08/2013 by Ahbugger (1 review written)

Part 1: Trying to buy a Chromebook Lured by their two year guarantee I went to my local branch to buy a specific type of laptop called a Chromebook. I had a mosey around and finally ended up in the computer department. I went and had a look at the Chromebooks and waited for someone to walk past and offer to help. Twenty minutes later I was still waiting. It seemed that unless you were obviously incredibly well off the sales assistants (partners?) weren’t too interested in helping you. There… Read Full Review

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★★☆☆☆

“Misleading, slow, unprofessional”

Written on: 14/08/2013 by byadav (4 reviews written)

Ordered a fridge with 4 working days delivery. First they did not stick to 4 working days delivery, the fridge was delivered later. The fridge that was delivered was damaged, I declined it and called John Lewis, they promised a new one. For a few days have not heard from them and when phoned them up was told that they are out of stock and they are refunding me. While I was waiting for this fridge I missed out on another supplier. Now I cannot buy this particular model until the next months… Read Full Review

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★★☆☆☆

“Atrocious prices in the curtains and blinds department”

Written on: 04/08/2013 by bobbo699 (2 reviews written)

Never Knowingly Undersold? In looking to replace an entire apartment of blinds, I already had an exact specification for what I needed. My specification was quoted at £3800!!! And the most competitive quotes from 3 other companies selling the same product...£1300. John Lewis, I love the department stores, but this is attempted DAYLIGHT ROBBERY. Do you take me for a fool? How dare you attempt to price something 3x the average. This is criminal… Read Full Review

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★★☆☆☆

“Non techical Technical Support”

Written on: 28/07/2013 by mikefb (1 review written)

Just bought an HP Envy PC plus Windows 365 from John Lewis.com. No reviews for this PC on their site but other reviews seemed favorable. Delivery to local Waitrose was quick. However, most Windows 8 apps from Start screen didn't work on bootup so rang JL to report fault and ask for advice. ''Ring Microsoft' was answer - 'we don't touch third party apps'. They offer 90 day software cover but don't cover included software on sold items!! Rang Microsoft rather than argue with very polite twits… Read Full Review

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Ahbugger's Response to mikefb's Review

Written on: 15/08/2013

I also suffered from their non-technical support and wish I'd read this first. Out of interest was your issue with the in store tech support or the call centre? I'm pretty sure when I got the chance to deal with the call centre I was actually speaking to a qualified tech (maybe I just got lucky though), it was the guys in store who were clueless.

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Mikefb's reply to Ahbugger's Comment

Written on: 16/08/2013

Thanks for the comment. With a company like John Lewis, I sometimes wonder whether I am alone in criticising! My comments were about the online support - the PC was bought from John Lewis.com and you may be right that if I had got through to a genuine technical person, I may have got a technical answer. As I said in the original review, I got 'phone answerers' who seemed desperate to avoid me doing that and pushed me towards Microsoft. Even a written reply to my complaint displayed a total lack of knowledge of the product and a 'nothing to do with us' attitude

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