I went to Bluewater store to purchase a small Pure DAB radio. Were unable to listen to any of the radios on display as the stands were without power. The staff didn't have any decent knowledge of what was on sale. We moved a Siesta radio to another area to power it up but it was unable to pick up a DAB signal. I was told that wifi reception in the department was terrible... maybe thats why the stands weren't provided with power? I purchased one, based on reviews, with a card. I set it up at home but after a few days decided to take it back for a refund as the sound quality wasn't very good. The receipt had been lost so I rang customer services to check that the Oxford Street store could provide a refund. Also I wanted to be able to check out what was available on a display with power. I was told the Oxford Street store could look at the Bluewater transactions and provide a refund onto the same card. Oxford Street store refused a refund and offered a credit note. I challenged this based on my customer services conversation and was told they would have to ring Bluewater store...so I asked them to go ahead. They then told me they couldn't do this due to confidentiality issues. I asked what the specific issues were at which point the customer services agent disappeared onto the shop floor. He returned with a manager who repeated the confidentiality mantra. I again asked for the specific issues to be told it was financial and they couldn't discuss my bank details over the phone. Why they would need to do this, rather than simply confirm the transaction detail is a mystery to me. (Whats that smell?) I authorised them to discuss the details and offered my bank details to them. They then both disappeared back onto the shop floor, presumably to discuss it with a senior manager, only to return and refund my card without contacting Bluewater store. This had wasted an hour of my time. I then went back to the shop floor to discover on display the radio model, a Pure Evoke H2, I had always wanted to look at but had been told by customer services that they didn't sell. Once again the staff didn't have a clue about the radios on display. I had a listen to it and checked one or two functions I was particularly interested in and was pleased with the result. It was priced at £99. Having just had the fight for a refund I couldn't face another one over price promises so I left the store and purchased the radio for £65 from Velocity. It was extremely disappointing and why would you bother again? This is the second experience like this I've had at Oxford Street store. The last one was over screen damage to my partners iPad where I had to get a letter from the Apple store in Regent Street before they would fulfil the John Lewis promise. That took three hours of my time and a lot of aggro.

I have a Lenovo Miix 300 ideapad. After just over one year (the manufacturers warranty) a single key, the letter V, fell off. No problem I thought, John Lewis have it guaranteed for two years. I phoned customer services, who said it needed to be returned to store (even though it was bought online), a 50 + mile round trip for me. The staff in store were courteous and helpful, sending it away for me. I was promised that should it not be back within 28 days they would provide me with a new one. Time passed, no contact until day 26 when I received a blunt call from their service agents saying that it was not covered as it must be accidental damage and I could either have it returned unfixed or they would get me a new keyboard for £ 116! I only paid £120 for the whole tablet and keyboard. I had it returned, which was done efficiently but still was not happy. I contacted Customer Services as the keyboard was little used and showed no signs of wear (even the service agents described the condition as good). Customer services suggested that I take it to another authorised repair agent, get a written report saying that it could be a manufacturing fault and then submit that to John Lewis who might reconsider their decision. Well, to be blunt, stuff that and John Lewis. I'll type without the letter V key in place as it still works until it annoys me enough to buy another one from ANYWHERE but John Lewis. They want to convey an image of quality and customer care but the image is fake and the customer does not count. I have spent lots of hard earned money with them in the past, but they won't be getting any more.

The next day, still having not heard from anyone at John Lewis, I called again to try to inquire about my blinds only to hear that the order had not been processed upon the day of purchase and had only been placed after I had gone to inquire in store!

Paid for a guaranteed delivery and no show. On calling John Lewis they can't say where our delivery is and whether we will receive it today. Absolutely gutted we have wasted our evening waiting for an expensive TV which is no where to be seen. Ridiculous, customer service zero. Will not be recommending to any family, friends or colleagues.

Ordered a sofa on the 15th July.... Have spoken with over 12 different people at John Lewis, half of which could hardly string a sentence together.... None of them, and I mean none of them could give me an accurate date for delivery or indeed tell me where the sofa is!!! I expected so much more from JL, their customer service is practically none existent. I was told six weeks ago the factory was awaiting the material but not to worry it would be there in 2 days... 6 weeks later they just rolled out the same lame excuse!! Is this in their staff handbook to use excuses and blatantly tell lies to customers?? could a senior manager at JL please call me as a matter of urgency.

I purchased a Bosch hub and installation on John Lewis website, to replace the older Bosch hob. The hob stopped working within less than 12 hours post installation. I called John Lewis to request that they send an engineer to check the hob and the connections to complete the installation. I ended up being transferred several times, with no single department willing to take the responsibility for this. John Lewis' online department did not want to deal with this as well. It turns out, when a product

I purchased an ipad mini from John Lewis because they claim to offer 2 year warranty - one year being manufacturer's and one year extended from John Lewis. If you think this warranty will be the same as Apple's then you are totally wrong. And I am one of those people. My ipad started to develop some issues eg freezing, suddenly becoming very slow etc. I took it to the John lewis in Southsea only to be patronised by the 'tech expert' instore. I listened for around 10 minutes how he tells me what I am doing wrong despite me already telling him that I have tried the reset and restore option. I realised this was a waste of my time and politely said goodbye and left. I then proceeded to book an appointment with the Genius bar in Southampton when my ipad was tested and a report was produced listing the issues and a replacement was the solution. I took the report to John Lewis Southampton - and I was told by another 'tech expert' that despite the Apple report, they had to send my ipad away and that I might get it back within 28 days....... When has John Lewis engineers been more knowledgeable than Apple Genius bar staff on Apple products? Anyone out there currently tempted to buy an ipad from John Lewis because of their free warranty offer, then think twice and it might not be worth your time and effort! I wish I had bought the extra warranty from Apple directly and the money I have spent in petrol and time wasted would have been saved - not to mention the stress and frustration! I shall update this review once I hear back from John Lewis!

Personally, I would AVOID John Lewis for Home or Contents Insurance as from personal experience they are expensive and seem to be totally confused as to what they can or cannot offer - my wife was refused contents insurance (despite 25 years plus insurance without any claims)then bizzarely they called her a few days later and asked if she 'wants to accept out quote'(which we found enormously confusing). Even though we had John Lewis buildings insurance (which costs £800 per year and which I sadly later found out I could have got for 50% cheaper !) this seemed an odd approach. Please remember that John Lewis provides its insurance using an underwriter which is called Ageas and they themselves admit on theor website to receiving 2220 'omplaints'. TREAD CAREFULLY - this John Lewis Insurance is NOT what it seems. You will fnd virtually no reviews of their insurance services from those people who have experenced it and frankly, I think they are trading on their reputation to sell the insurance. Shame as good stores on the whole - stick to that I say ! Now with NFU who seem very pleasant, switched on and good prices.

I use both a iMac computer and a PC laptop. Although I have owned computers for over 25 years, my wife is not a fan and I have been wondering whether to purchase an iPad to bring Facebook, iTunes and Google close to hand- indeed, in the comfort of her armchair. We went to browse the Apple counter JL Welwyn and spent at least 20 minutes playing with their demo models. I stopped a member of staff to ask a specific question but was he had replied , he dashed off. Nobody else took any further notice of us. We are elderly, so perhaps they thought we were past owning iPads. Just a matter of checking our needs and a general demo and I would have probably bought one- it's called salesmanship JL! Will have to go to an Apple store for that, I suppose. Some months ago, a similar lack of sales care led me to leave the same store and buy my TV from the Sony centre. Show some interest in your customers!