John Lewis Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★★☆☆☆

“John Lewis ipad Free extended warranty - Not what you...”

Written on: 18/11/2014 by pennlkh (1 review written)

I purchased an ipad mini from John Lewis because they claim to offer 2 year warranty - one year being manufacturer's and one year extended from John Lewis. If you think this warranty will be the same as Apple's then you are totally wrong. And I am one of those people. My ipad started to develop some issues eg freezing, suddenly becoming very slow etc. I took it to the John lewis in Southsea only to be patronised by the 'tech expert' instore. I listened for around 10 minutes how he tells… Read Full Review

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★★☆☆☆

“Hopeless after- delivery service”

Written on: 20/05/2014 by seefive (1 review written)

Ordered a cooker from High Wycombe branch Deliverd promptly, and no problems with it. Unfortunately they forgot to take away the old one, which I had disconnected and placed outside , on the drive, for easy collection. A little annoying, but I thought I'd just give them a call and they could reroute the van to come and correct their error. That's when it all went horribly wrong. A total of 5 phone calls were not returned, I was given various excuses - "need to verify we haven't collected for… Read Full Review

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★★☆☆☆

“john lewis microwave”

Written on: 24/04/2014 by elizabethJ (1 review written)

bought a John Lewis microwave April 2013. Has developed a problem with the door no problem, 2 years guarantee, has their name on it give them a ring, they will exchange. In my dreams they pointed out that the guarantee is only for repair and parts. I paid more for this product because it had John Lewis stamped on it I was well aware that another company would have some kind of contract with JL, but I did not expect JL to refuse all responsibility for it's breaking down or that the guarantee… Read Full Review

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Farrys's Response to elizabethJ's Review

Written on: 29/07/2014

Why did you give them TWO stars?
Even 1* would be too generous.

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★★☆☆☆

“John Lewis Insurance”

Written on: 02/03/2014 by JohnnyHolland (3 reviews written)

Personally, I would AVOID John Lewis for Home or Contents Insurance as from personal experience they are expensive and seem to be totally confused as to what they can or cannot offer - my wife was refused contents insurance (despite 25 years plus insurance without any claims)then bizzarely they called her a few days later and asked if she 'wants to accept out quote'(which we found enormously confusing). Even though we had John Lewis buildings insurance (which costs £800 per year and which I… Read Full Review

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★★☆☆☆

“The right hand doesn't know what the left is doing”

Written on: 05/01/2014

A few years ago we bought a tumble dryer from John Lewis online. Luckily we took out a 5 year warranty as it broke down twice. The second time it was written off and a very helpful member of staff called me to explain, and gave me the number to call once I had decided upon the replacement appliance within the specified budget. Then, all due to him giving me the wrong number, it turned bad. I had a week long wild goose chase over the phone with various staff, eventually I got somebody who… Read Full Review

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Farrys's Comment

Written on: 29/07/2014

Right hand / left hand....Well said.
I gave them 1* in my review because a zero rating is not available here!

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★★☆☆☆

“Failed to deliver or call back”

Written on: 27/11/2013

Ordered an in-stock tumble dryer with a delivery date 1 week later. The night before scheduled delivery a message was left on my answerphone to say the product had failed to arrive from the warehouse and they would call back the next morning with more information. Didn't receive another phone call the next day so I had to contact the helpdesk who had to arrange another callback by the end of the day. You had 1 week, why leave it to the last minute to send the stock from your warehouse? Never… Read Full Review

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★★☆☆☆

“No Xmas cheer at John Lewis”

Written on: 13/11/2013

Ordered a Xmas tree to be delivered last Wednesday. Arrived battered and broken. Delivery guy said it wasn't his fault. So called JL delivery people after sending photos of wrecked tree. Said they would collect today and send a new one. Collected old one but no replacement arrived. Waited in for nine hours. Now they say that they will send it again. Date given but no time. Well merry Xmas JL. Nice advert but hope the bear is not getting his present delivered. Get the impression that behind the… Read Full Review

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★★☆☆☆

“No iDea how to sell iPads!”

Written on: 05/11/2013 by Sculli (1 review written)

I use both a iMac computer and a PC laptop. Although I have owned computers for over 25 years, my wife is not a fan and I have been wondering whether to purchase an iPad to bring Facebook, iTunes and Google close to hand- indeed, in the comfort of her armchair. We went to browse the Apple counter JL Welwyn and spent at least 20 minutes playing with their demo models. I stopped a member of staff to ask a specific question but was he had replied , he dashed off. Nobody else took any further… Read Full Review

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★★☆☆☆

“My family has loved JL for over 50 years - no more!”

Written on: 07/10/2013 by JAdams02 (1 review written)

My family were great fans of JL - until this week. Something has gone very wrong with the company. Not the dept store assistants but their delivery. My 84 year old mother (who lives alone) waited in all day last Friday for the delivery of a new washing machine. Note: hers has broken down. She was told/promised that the delivery driver would ring her 1/2 hour before delivery. Delivery time = between 8am and 6pm so she waited in all day...by 6pm no call. She phoned JL at exactly 6.06 pm. Whilst… Read Full Review

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★★☆☆☆

“The best part was the call centre - yes that bad”

Written on: 15/08/2013 by Ahbugger (1 review written)

Part 1: Trying to buy a Chromebook Lured by their two year guarantee I went to my local branch to buy a specific type of laptop called a Chromebook. I had a mosey around and finally ended up in the computer department. I went and had a look at the Chromebooks and waited for someone to walk past and offer to help. Twenty minutes later I was still waiting. It seemed that unless you were obviously incredibly well off the sales assistants (partners?) weren’t too interested in helping you. There… Read Full Review

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★★☆☆☆

“Misleading, slow, unprofessional”

Written on: 14/08/2013 by byadav (4 reviews written)

Ordered a fridge with 4 working days delivery. First they did not stick to 4 working days delivery, the fridge was delivered later. The fridge that was delivered was damaged, I declined it and called John Lewis, they promised a new one. For a few days have not heard from them and when phoned them up was told that they are out of stock and they are refunding me. While I was waiting for this fridge I missed out on another supplier. Now I cannot buy this particular model until the next months… Read Full Review

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★★☆☆☆

“Atrocious prices in the curtains and blinds department”

Written on: 04/08/2013 by bobbo699 (2 reviews written)

Never Knowingly Undersold? In looking to replace an entire apartment of blinds, I already had an exact specification for what I needed. My specification was quoted at £3800!!! And the most competitive quotes from 3 other companies selling the same product...£1300. John Lewis, I love the department stores, but this is attempted DAYLIGHT ROBBERY. Do you take me for a fool? How dare you attempt to price something 3x the average. This is criminal… Read Full Review

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★★☆☆☆

“Non techical Technical Support”

Written on: 28/07/2013 by mikefb (1 review written)

Just bought an HP Envy PC plus Windows 365 from John Lewis.com. No reviews for this PC on their site but other reviews seemed favorable. Delivery to local Waitrose was quick. However, most Windows 8 apps from Start screen didn't work on bootup so rang JL to report fault and ask for advice. ''Ring Microsoft' was answer - 'we don't touch third party apps'. They offer 90 day software cover but don't cover included software on sold items!! Rang Microsoft rather than argue with very polite twits… Read Full Review

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Ahbugger's Response to mikefb's Review

Written on: 15/08/2013

I also suffered from their non-technical support and wish I'd read this first. Out of interest was your issue with the in store tech support or the call centre? I'm pretty sure when I got the chance to deal with the call centre I was actually speaking to a qualified tech (maybe I just got lucky though), it was the guys in store who were clueless.

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Mikefb's reply to Ahbugger's Comment

Written on: 16/08/2013

Thanks for the comment. With a company like John Lewis, I sometimes wonder whether I am alone in criticising! My comments were about the online support - the PC was bought from John Lewis.com and you may be right that if I had got through to a genuine technical person, I may have got a technical answer. As I said in the original review, I got 'phone answerers' who seemed desperate to avoid me doing that and pushed me towards Microsoft. Even a written reply to my complaint displayed a total lack of knowledge of the product and a 'nothing to do with us' attitude

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★★☆☆☆

“Unspecified delivery dates”

Written on: 22/07/2013

If I buy items in excess of £50 from John Lewis I can get them delivered free. BUT If I have two items from different warehouses I can specify a date for the smaller items, but the larger items (chairs) can only be delivered on a standard 5 working day delivery with no date specified - but I can monitor the delivery on line ONLY after the order has been placed! I cannot pay to have the chairs delivered at a time to my convenience. My conversation with an unsympathetic John Lewis customer… Read Full Review

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★★☆☆☆

“John Lewis Partnership Mastercard”

Written on: 18/07/2013 by waterpcat (1 review written)

I applied in store for the John Lewis Mastercard. Chatted to a nice lady at Customer Services. The application went very smoothly.. until it got to someone being able to 'Quick Step' the application. No one had the authority or remembered their password to this, which is what was required for them to complete the application. I had to leave the store with an unfinished application, a little frustrated, but was kindly given a £15 gift voucher by Duty manager for the inconvenience. This was… Read Full Review

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★★☆☆☆

“J L website problems and customer service”

Written on: 27/06/2013

John Lewis customer services used to be second to none. Recently during their clearance sale I spent hours trying to buy things in the clearance sale as their web site had loads of problems (as they admitted customers were having problems with their website, which I experienced numerous times including when checking out my order completely vanishing into space more than once and my stored details vanishing, my baskets being emptied whilst trying to check out and other stuff. I received 2-3… Read Full Review

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★★☆☆☆

“Dont buy here if you want fast delivery!”

Written on: 27/03/2013 by Missybeth (1 review written)

After shopping around I had finally found the Bosch tumble dryer I wanted and thought i'd get it from john Lewis as it said only 7 days delivery time, what a laugh try 3 weeks much to my disappointment and frustration. I also had to phone Bosch direct to get them to organize a time, shouldn't they call me?… Read Full Review

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★★☆☆☆

“Lighting department in Southampton very unhelpful”

Written on: 23/03/2013

I have generally found John Lewis in Southampton to be very reliable but their lighting department really isn't good. I bought a ceiling list from there a while ago and changing the bulbs was very tricky. They failed to respond to my requests for advise. Today I bought a lamp, I noticed the box had been opened and retaped but I bought it as it was the last one in the shop. When I got it home it was broken. This particular department doesn't seem to take care of their customers… Read Full Review

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★★☆☆☆

“Bad Customer Service Experience At John Lewis Cheadle”

Written on: 09/03/2013 by heatherwilson7 (2 reviews written)

Wanted to purchase a Bosch washer and tumble dryer at £900. Asked for help from an assistant in the electrical department. Was advised that the equipment would need to be delivered separately and could not be completely installed by John Lewis. For example, I would need to purchase a separate stacking kit and arrange for the tumble dryer to be stacked on top of the washing machine myself. Found this odd as last time John Lewis did all this for me. The impression given by the assistant… Read Full Review

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★★☆☆☆

“Sofa delivered in 5 unpacked boxes!!! ”

Written on: 16/11/2012

How disappointing to receive my new sofa from John Lewis's own delivery team in 5 parts (boxed up & unassembled). Upon asking if that was all they did, ie deliver not unpack it or assemble it, I was grunted at and they left! I then rang the store, who informed me that, yes we only deliver and nothing else. This is not my previous experience of John Lewis service, how poor. If you we're elderly or not physically VERY able you basically would not be able to buy from them. All I can say is I… Read Full Review

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Highlandmum's Comment

Written on: 17/11/2012

i agree with this comment, its not the service you expect from john lewis. my sister had a bad experience with them, one of the delivery men acted very inappropriately, she told me, i was so angry i went up to the store and complained. They wrote and apologised, said the staff member was through an agency (although i still think they are responsible) and they sent her flowers.....really put me off the company, shame they've damaged thier reputation.

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