John Lewis Reviews

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★★☆☆☆
2.1 / 5
28% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★☆☆☆☆

“absolutely shocking 'customer service'”

Written on: 17/10/2014 by phil050283 (1 review written)

Having previously bought items from John Lewis and being less than impressed with the level of customer service i was reluctant to return, however i had seen an offer for a TV with free sound-bar, which along with the 5yr warranty made it a decent option, i was however open to reasonable suggestion had there have been a better option available However, i simply cannot put into words the downright, appalling, condescending attitude the staff have at these branches. I firstly visited the trafford… Read Full Review

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★☆☆☆☆

“A day wasted”

Written on: 15/10/2014

Money taken from credit card before goods sent from warehouse.Delivery arranged a month ahead.AT 21.55 previous night,advised not all of the order in warehouse.Spent day on phone to J Lewis .com,still awaiting a reply as to when it could be delivered. A complete waste of a day set aside for this delivery. J Lewis .com could not care less,based on my experience to date,will never shop there again!! You have been warned… Read Full Review

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★☆☆☆☆

“Very disappointing service!”

Written on: 15/10/2014 by janiestevens (1 review written)

Have had a fridge/freezer on order for 12 weeks now. After 3 failed delivery attempts I have now been told that they cannot tell me when my fridge/freezer will be in stock. This is made under their name and they seems to have little or no control over the manufacture. I was charged in full (£3000)for this item weeks and weeks ago and advised that it was in stock! I have no fridge and currently have to go food shopping on an almost daily basis - I had my old kitchen stripped out 7 weeks ago… Read Full Review

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★☆☆☆☆

“Downhill Fast”

Written on: 11/10/2014 by LeandroRuiz26 (1 review written)

Requested a price match with another High Street Department Store shop. After huge amounts of prevarication, excuses, and utterly wrong info, I was told John Lewis do not match competitors' online prices, despite what is written in their T & C. I advise everyone to check against John Lewis prices, as they now seem to be more expensive both instore and online. They have no interest in customer service, and really seem to have lost their way in the marketplace… Read Full Review

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★☆☆☆☆

“Damaged goods, wrong parts and rude staff ”

Written on: 22/09/2014 by Brewerjc497 (1 review written)

John Lewis at Home Bedroom Furniture Same quality as IKEA and probably made in the same factory. Visited the Edinburgh store and waited sometime for assistance (the store was not that busy). Some staff members came and went while chatting amongst themselves. One helpful guy, who was helping another customer politely asked a colleague to help us. A helpful lady was found and took our order. The goods arrived on time and early into our ) hour waiting slot which was helpful. On of the boxes… Read Full Review

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★☆☆☆☆

“Ordering Online is a problem”

Written on: 12/09/2014 by rb621 (1 review written)

A few months ago John Lewis took £80 off my credit card in an unauthorised transaction. Initial explanation was from them its fraud. So I cancelled my card, but then few days later they said it was an error on their part. Too late, cards already cancelled. Anyhow, inconvenient and annoying but £80 refunded. Today, attempting to purchase a MacBook Pro, a £2300 transaction and initially the transaction is rejected by my credit card company as they put a watch on any John Lewis transactions… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 12/09/2014 by cain9le (1 review written)

Ordered bed from John Lewis and paid additional charge to have bed assembled. Bed came with parts missing - bed left partially assembled resulting in sleeping on the floor. Told not to worry parts would be ordered and office would contact me. After waiting a while realised that no one was going to contact me. Emailed John Lewis and advised someone would contact me - waited, no one did. Did however get the standard feedback questionnaire so completed this ticking the box that asked if you would… Read Full Review

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★☆☆☆☆

“Awful customer service and quality of items: stay well...”

Written on: 11/09/2014 by 417Matthews (1 review written)

Have just bought a new house, and have lots of furniture/home appliances to buy. Friends recommended John Lewis: I was extremely disappointed and will not be going there again. Ordered washing machine, and installation of washing machine which had to be arranged for separate day. Noticed dent on washing machine after delivery team had unpacked item and left without inspecting. Rang to ask for a rebate, got an email saying they had refunded me, and did not need to re-collect item. I rang them to… Read Full Review

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★☆☆☆☆

“Worst Customer service ever !”

Written on: 07/09/2014

Ordered online like I have done many times before (My compnay has spent over £30,000 with JL), delivered to Waitrose store in Hitchin, they refused to let me have my order because I do not own any photo ID, I have a birth certificate, paper driving licence lots of credit cards, but none have a photo, rude, arrogant staff. they told me that in 7 days they will return it and 3-5 days after that I will get a refund. So I cannot collect my order and I have to wait 2 weeks just to get a refund !… Read Full Review

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★☆☆☆☆

“Bedroom cupboards”

Written on: 21/08/2014 by Anthonyjervis77 (1 review written)

We have just had five bedroom cupboards supplied and fitted apparently by John Lewis but actually by Hammonds, their sub-contractor. This has taken nearly three months which has meant that our renovation and occupancy had to be delayed because the carpets couldn't be fitted as the cupboards had to be realigned to vertical. The payment is cleverly diverted to an interest free loan which means one has no recourse, apart from the Courts, should things go wrong. Each step in the remedial process… Read Full Review

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1Qaz2Wsx's Response to Anthonyjervis77's Review

Written on: 08/09/2014

hey, did you manage to get any compensation from them? we have had similar problem.

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★☆☆☆☆

“Never knowingly undersold on service... don't make me...”

Written on: 29/07/2014 by AdisonVogel (1 review written)

Bought a table in their sale. They delivered it late and fully assembled. The men delivering it bashed it around my lift, through the door of my flat and eventually wedged it in the living room doorway. In so doing, they damaged the table. They said I should have asked for it flatpack. I said I was never offered this option. They said I would have been. Given I was the person in the shop, I said I remember. They disputed this. An argument ensued. The delivery driver took off his hat… Read Full Review

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★☆☆☆☆

“Atrocious Customer Handling and Care”

Written on: 17/07/2014 by Spearskh1966 (1 review written)

In a very short matter of fact, I have never been treated as i have trying to purchase my items on line with my card which was rejected by the JL internal security department which you can't even get through to! The managers at customer services are not helpful at all and turning down a customer who wants to buy their product by saying 'there is nothing i can help you, sorry for the inconvenience'! Will never buy anything from them again!… Read Full Review

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Farrys's Comment

Written on: 29/07/2014

Over the years, I have spent thousands with John Lewis.
As you can see in my review of their on-line store however, John Lewis will no longer get my business.
Review Centre should introduce zero rating for those the few who deserve the accolade. A worst -in-class service does not merit any "star" rating.

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★☆☆☆☆

“Terrible customer service. AVOID”

Written on: 14/07/2014

My story is so long i will try to keep this brief. John Lewis have messed up my order three times now. Truly appalling. I had to pay next day delivery which has yet to be refunded and guess what? The item didnt even arrive the next day. I been promised a call back from customer complaints to discuss the matter, my refund for postage and a good will gesture but this has never happened. I have several failed call backs logged and keep getting promised a call within two hours and i am still… Read Full Review

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★☆☆☆☆

“Hopeless delivery service”

Written on: 12/07/2014 by OdinPeck (1 review written)

John Lewis seem incapable of co-ordinating deliveries and, having not delivered my goods at agreed time, are incapable of updating me as to what is going on. Completely unacceptable. It is now 2 days after failed delivery and yet no-one appears to know what has happened to my order nor able to reschedule. … Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 11/07/2014 by TheStug (1 review written)

I ordered a TV online and selected the second available date offered for delivery. Payment was taken from my credit card immediately. Approximately one hour before delivery should have been made I received a phone call to advise that no delivery would be happening as the TV was out of stock. Telephone calls to 'customer services' (not a good name as they probably can't spell it let alone understand what it means) made things worse as apparently they are not getting any more of the TVs ordered… Read Full Review

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★☆☆☆☆

“Poor staff knowledge”

Written on: 07/07/2014 by Andrea170270 (1 review written)

Went to our local John Lewis Baby Department. Needed to buy Nursery Furniture, Pram, Car Seat etc. Was very excited as this was our first baby shopping trip. Arrived at the store and had to wait 40 minutes before we were served. As new expectant parents we needed to be shown everything from scratch, how to work things, fit them in the car etc. Although the lady who eventually served us was very polite she actually didn't know anything. She referred to the instruction book every time we asked… Read Full Review

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★☆☆☆☆

“They would not deliver a fridge!”

Written on: 06/07/2014 by iainmj (1 review written)

Last week, I went to John Lewis in Bluewater to replace our Maytag American fridge freezer. I was interested in either a John Lewis or Fisher Paykel appliance. I was told by the sales assistant that she couldn’t guarantee delivery as we have 10 steps to our house and a gravel drive. She phoned both manufacturers, and was told that it was up to the driver, and he could just leave at the bottom of the steps if he felt he couldn’t lift it. The sales assistant also told me that they would… Read Full Review

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★☆☆☆☆

“Service and delivery”

Written on: 01/06/2014 by Miller394 (1 review written)

I ordered a microwave. On the last day of delivery there was no sign of the item. I called customer services and was told the item would definately be delivered tonight. It wasnt. I called again and was told there was a problem with the order and it couldnt be delivered tonight. I said I was told half an hour ago that it would be delivered and was out for delivery by the courier. According to them this meant the courier was picking it up not that I was having it delivered. I cancelled my order… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 18/05/2014 by Miles75 (1 review written)

John Lewis on line offer the worst customer service that I have ever experienced. I live in Perthshire which JL call a 'remote region' therefore all deliveries are via a third party carrier. I ordered a book case and was promised 7 day delivery, over two weeks later the item arrived, heavily damaged and with pieces missing. Ordered a replacement and collection of damaged goods, two weeks later replacement arrive BUT carrier refused to pick up damaged goods. John Lewis now say I have to wait in… Read Full Review

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★☆☆☆☆

“Very disappointed.”

Written on: 05/05/2014 by AthenaKearney423 (1 review written)

We spent £1,000's with John Lewis in the 1990's when we were setting up out house, but in the last 10 years have shopped there very little, as we felt that their prices and convenience were being overtaken by the availability of internet outlets. We recently needed a new washer urgently, and decided to give them a try. Knowing exactly what model we wanted, the transaction in the shop (for nearly £1,000) took less than 10 minutes. The delivery was six days, with a 7 hour(!) window, which… Read Full Review

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