John Lewis Reviews

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★★☆☆☆
2.1 / 5
327
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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★☆☆☆☆

“Bed that creaks, cannot fix it”

Written on: 28/08/2015 by zkMcCann77 (1 review written)

We bought an expensive bed from John Lewis which they assembled. We told them it creeks. They make back and said they fixed it. It continued to creek. It took several calls and they came back again. They found out that the bed.....did not have all the screws!!! So 2 people checked it and did not find screws were missing. We have to wait for new screws to be delivered. Another call for 28 minutes to someone that could not read the history of the case despite me quoting the name. She cut me off… Read Full Review

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★☆☆☆☆

“Discusting will never use again”

Written on: 13/08/2015 by Gianna110 (1 review written)

i ordered a mattress for my parents as my farther has a spinal tumor and needed a good mattress. Paid extra for fast delivery. The next day i was called to say they had cancelled the order and i needed to reorder and pay again and was prommised as this was an ongoing technical problem of theres they woul still deliver as prommised. Then the day after i was called again to say the order was cancelled again and i woul not get delivery, so i explained the situation and they had no record of this… Read Full Review

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★☆☆☆☆

“Disgraceful and disapointing ”

Written on: 04/08/2015 by shussain316 (1 review written)

having had good experiences with John Lewis online decided to purchase a brain beard trimmer which arrived last week opened and charged it but when turning it on found it to be excessively noisy and rattly not what you would expect for a brand new trimmer didn't use it merly put it back in the box sent an email to John Lewis online customer services explaining my dissatisfaction, just revieved an email from a Mr Chung from customer services saying that the item cannot be returned basically… Read Full Review

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★☆☆☆☆

“Very unhappy and disappointed ”

Written on: 19/07/2015

I recently purchased a icandy peach blossom 3 from the John Lewis Westfield Stratford store at a considerable cost and I have been left appalled by my whole experience! First off the customer care I received was disappointing, the sales team were to busy to help, eventually we got to speak with someone who was very unhelpful but as I was desperately needing a double buggy for my two year old and four month old I went ahead and purchased the buggy as I could take it home that day. On opening the… Read Full Review

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★☆☆☆☆

“Poor slapdash service poor poor poori”

Written on: 13/07/2015

I called John Lewis blue water to pay for a magi mix over the phone. I was told by the person I dealt with that they would to call the department rand they would call me directly within the two hours to place the order. I did not receive this call I called her again who said she would contact them once again a a this would be another hour Yet again no phone call I then phone John Lewis again and spoke to another lady who informed me that one has been set aside at the department . I was… Read Full Review

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★☆☆☆☆

“Beyond appalling”

Written on: 09/07/2015 by Mike1951 (1 review written)

I ordered and paid for a Samsung fridge on 18/06/15. Also took installation and removal of the old fridge. Told them that the kitchen was in the basement. Delivery promised within 10 days. Now for what actually happened... I got a phone call from a company called Expert Logistics (something of a misnomer)on 27/06/15 about delivery. On being told that the kitchen was in a basement - which they claimed not to have been told - they initially refused to deliver. Eventually after several days… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 22/06/2015 by Willowq108 (1 review written)

I ordered several items and was able to pick delivery dates which ensured all items would be delivered on the same day so I only needed to take one day off from work and I arranged a tradesman for the following day to install the items. On the delivery day all the items except one arrived. When I contacted John Lewis customer 'support' it took 4 attempts to ascertain the missing item hadn't even been processed due to an IT issue. There was no apology and I was even called a liar when I said… Read Full Review

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★☆☆☆☆

“Avoid them”

Written on: 30/05/2015 by GiadaSutton (1 review written)

Don't believe the hype that these guys are excellent. New fridge delivered. Dropped on my hall floor damaging my floor and fridge is damaged !!!! Not what you expect from a name like John Lewis. Avoid them and take your custom elsewhere. Called customer service as due to my dad paying for it I can't be the one to resolve the issues. Need whole floor replacing and a new fridge. Worst service ever. Whole living room and hall floor need replacing as it's the same flooring throughout. All this… Read Full Review

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★☆☆☆☆

“Shocking service and are holding my money with no goods”

Written on: 23/04/2015 by Icewolf247 (1 review written)

I ordered a set of Bose soundlink headphones for a birthday present paying for a specified delivery date of tomorrow. All went through until I got an email saying it hadn't been authorised. When I phoned they tried twice more. On calling my bank I found out that it had been authorised and the reason it wasn't going through on the other attempts was as I hadn't the funds which was expected as I had allocated just enough for the headphones I have called again and emailed twice and on the phone… Read Full Review

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★☆☆☆☆

“Appalling Customer Experience”

Written on: 23/04/2015 by edentm (1 review written)

Purchased an IT system from John Lewis on-line on 12 April. It arrived faulty on 15 April, was reported as such and a replacement provided on 16 April. 1. The only detailed paperwork received related to the faulty PC (Purchase Order Number, Statement of length of Guarantee, Price Paid, Purchase and Delivery Dates, My Name and Address, etc). Despite many emails asking for similar paperwork reflecting the details of the replacement PC I was constantly fobbed off by different Customer Service… Read Full Review

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Joedoejoe's Response to edentm's Review

Written on: 07/05/2015

The same courier is not used for delivery, JL may contract the same company though due to said contractual obligations, often pick ups/deliveries is not possible and need to be arranged separately.

With regards to the warranty, I'm not sure what you're trying to imply but it is more than likely the warranty changed because a promotion or sale had just taken place.

Regards

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★☆☆☆☆

“John Lewis fitted bedrooms”

Written on: 02/04/2015 by JosephineMcClure (1 review written)

If you are considering buying John Lewis fitted bedroom furniture, DON'T! John Lewis out-source this to Hammonds. John Lewis very carefully hide the fact that, other than collect your money and charge premium rates for their name, they have nothing else to do with the after sales. If anything goes wrong (which it probably will) it is almost impossible to get any aftersales service because John Lewis hide the fact that they don't make or install the furniture, even from most of their own staff… Read Full Review

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Joedoejoe's Comment

Written on: 07/05/2015

This is by no means hidden. With regards to any item purchased, there is a period of guarantee which belongs to the manufacturers/ contractors. This is common knowledge. If anything goes wrong within the first year or two of purchase then you contact said people.

I'm not sure what reflection on JL it has if a third party company does something entirely out of their control. You can't possibly expect a company to have qualified technicians/engineers/installers in quite literally every aspect of purchases.

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★☆☆☆☆

“Stressful poor buying experience”

Written on: 29/03/2015

Decided to buy a TV online from John Lewis. BIG MISTAKE! Despite 5 attempts at finalising the purchase by pressing the pay button nothing happened. OK move to option B speak to a human. Reasonable chap gave him all card details etc and made a BIG point of informing him several times about restricted access to our property. Made a delivery date some 7 days later! of between 7-2pm. ( Amazon were cheaper and would have delivered the next day) I opted for an installation which was extra but for me… Read Full Review

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Joedoejoe's Comment

Written on: 07/05/2015

First of all, why press the button five times? It is not a refresh button and often people will accidentally end up paying for something five times and blame JL for slow internet/fraud checks (causing the system to go slow)

When leaving notes for delivery drivers, there is no which way the agent you are speaking to is able to directly tell the specific courier your address instructions. All he can do is leave a note on the system and hope the courier is competent enough to review the notes. Unfortunately in this case he wasn't.

Yes, the agent would have full access to your bank details so he did a security check. Call me old fashioned, but do you like the thought of a complete stranger calling in with your name and JL giving them all of your details without checking security?

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★☆☆☆☆

“We bought a sofa, and found out it was made with foam!”

Written on: 25/02/2015 by Marian2015 (1 review written)

We decided to send the covers of both our sofas to the dry cleaner, when removed the covers of the first sofa ( purchased in another store ) I had to vaccum as the feather falled arround , the other was the John Lewis sofa, I wish I can upload the picture of the nasty foam the sofa is made with , if you pay for an expensive sofa you expect good quality products not a nasty foam… Read Full Review

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★☆☆☆☆

“Nightmare Delivery”

Written on: 16/02/2015 by Tommo781 (6 reviews written)

I placed an on line with John Lewis on 8th February. I order a lot from John Lewis and normally it comes in a couple of days. However, this turned out to be longer, and when I got the tracking numbers I realised it would be delivered on Thursday 12th - when I would not be at home all day. The carrier was Hermes, and I contacted them through an online chat to ask for delivery to be put back to Friday 13th. A most unhelpful agent told me to put a note on my door!! I told her I was not going to… Read Full Review

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★☆☆☆☆

“ Shocking Customer service ”

Written on: 11/02/2015 by Graham6156 (1 review written)

I Recently bought a samung tablet had problems with it charging after 2 months . I phone technical support they told be to take it to the nearest john Lewis shop.they sent it off to be repaired. They Rang me to say it was back in store fixed. Got home with the tablet and there was a note in the box saying it hadn't been fixed . Retuned the samsung back to a 2nd john Lewis shop they said it was a manufacturer problem . And they would send it for repair 3weeks later after many phone calls john… Read Full Review

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★☆☆☆☆

“John Lewis poor service caused me a lot of frustration”

Written on: 11/02/2015 by Dominguezmr356 (1 review written)

I need 3 roller blinds and a pair of curtains for my conservatory. I placed an order for the 3 roller blinds with JL and received a text to inform me that order was ready for pickup. Once I had received the confirmation, I commissioned for a matching pair of curtains to be made (cost £300)and for a handyperson to install the blinds for me. It's only when I opened the package ready for the handyperson to install that I found out there were only 2 blinds provided. I was really worried because… Read Full Review

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★☆☆☆☆

“Spent 10K, left us all the rubbish”

Written on: 10/02/2015 by fairandsquare (4 reviews written)

My husband spent over £10k on fitted wardrobe, last week the fitters spent 3 days fitting them and left us all the rubbish, they said they will collect them next day but never turned up. When we called and complained they said the earliest they can do is next week, it's so much rubbish that the carpet fitter won't be able to fit the carpet. They offered us an insulting £50 if we cleared all the rubbish ourselves. It's not just cardboard boxes, many wood panels!! What kind of appalling… Read Full Review

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★☆☆☆☆

“Apple Mac Book Insurance at Chichester Branch terrible”

Written on: 08/02/2015 by molly40 (1 review written)

I bought a apple mac book in Chichester branch with a 3 year insurance cover.The mac book broke down less then 3 months old .I did not back any data as I did not expect it to brake so soon.I took it to the Chichester branch on the 20th Nov 2014 for repair and still have not received it back and its the 8th Febuary 2015!!!!!!! When I took it in I told them I had unsaved important archaeological sites on it that needed recovering.It was sent off to repair with notes attatched saying I needed… Read Full Review

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★☆☆☆☆

“Bluewater your place to eat Restaurant ”

Written on: 02/02/2015 by fester2909 (1 review written)

Visited place to eat restaurant bluewater on 01/02/15, what a terrible decision it was, ordered the roast chicken dinner, food was only lukewarm, queued again to tell them the food was substandard, nothing on the plate apart from the plate was hot , food was replaced, replacement food was lukewarm. No one on the serving counter seems to check on quality of food served Emailed John Lewis to raise a complaint and got the usual reply from customer services. Have had better service in a local… Read Full Review

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★☆☆☆☆

“Do not use John Lewis.com!”

Written on: 02/02/2015

I ordered on line for a birthday gift. I was told it would be ready after 2pm the next day. I left plenty of time and went to the store - no item. I asked to speak with the manager - he would not come out. I was told that they did not have the item it had not arrived but they would phone for it to be sent urgently. I explained it was for the following day! No resolution, no manager, no item. The next morning I CALLED Johnlewis.com and they said there was a problem with stock and they didnt… Read Full Review

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