John Lewis Reviews
Summary
John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
Latest Reviews
★☆☆☆☆
“Beware Brink and Campman Rug Orders.”
Written on: 08/05/2013
I have now had to cancel two orders with JL for Brink and Campman rugs. The promise of delivery within 4 weeks of items that were stated as "more than 10 in stock" proved to be totally false with neither item being in stock and both being on 10 week plus delivery times(although no actual delivery date was ever given). "About the end of July" was quoted on the second order which was made in April. I gave up with Customer Services and rang head office in London to complain. Guess what? Without... (read more)
★☆☆☆☆
“Really fed up”
Written on: 04/05/2013
Ordered a washing machine and cancelled weekend plans to be in 2 weeks later for delivery. The money was taken from my account, the online tracking said it had been despatched, but I was phoned the morning of delivery by Southampton branch saying it wasn't available. Apparently John Lewis online are going to get back to me, but I haven't heard anything from them. Really, really fed up and resentful that I now have to chase them up on an 08456 number while weeks of dirty laundry piles up... (read more)
★☆☆☆☆
“Croydon at Home”
Written on: 01/05/2013 by MadAtJL (1 review written)
Croydon store, hello? Duty manager 'Terin' 30 April you need urgent customer service training or you will be taking the reputation of JL to the dogs. You do not raise your voice at a customer or whistle a song so they can hear you're feeling quite cheerful about ruining their customer experience which took years to build up before the company made the mistake of giving you a job. Time for JL to raise the bar and employ staff who can make the connection between loyal customers and sustained... (read more)
★☆☆☆☆
“Dreadful delivery service.”
Written on: 01/05/2013
I bought an oven from John Lewis with a 14 day delivery time frame, to be unpacked by the delivery team upon receipt and the rubbish taken away. Day 15 I called and chased the delivery up. To cut a long story short, all the onus was on me to chase until my oven was delivered over a week late. I say delivered- it was dumped on the grass outside in the rain by a disobliging driver saying John lewis were useless and 'you get what you pay for'. He then drove away and left me to work out how to... (read more)
★★★★★
“never have had any issues with them! !”
Written on: 25/04/2013 by lisa1806 (2 reviews written)
They're always on time, charge you when they are about to disatch which is very fair. I sent a bracelet to my boyfriends mum address and she received it without no hassle. Also they deliver to waitrose shops which is very good and convenient and you can get it next day with no service charge. Overall the best shop on the high street. (read more)
★★★★★
“Great service”
Written on: 18/04/2013
Bought a bosch drill for circa £100. Overall excellent service Initial drill came within 3 business days. The drill suffered a fault. Within 2 days of a compliant a new drill was sent to us. The old drill was collected from our house on the thrid charge. No further charges. No further queries. (read more)
★☆☆☆☆
“Non-existent delivery service - no resolution ”
Written on: 13/04/2013
I ordered two Easter trees online because I was advised to do so when they were out of stock in the shop. According to the standard delivery period they should have arrived in good time. As Easter was getting closer I checked the tracking on Hermes website (the one where it is impossible for customers to contact them on, probably due to consistent complaints). I was pleased to see my parcel was out for delivery, however, having had many bad experiences with this delivery company before (in... (read more)
★★★★★
“Still Number One”
Written on: 31/03/2013 by lemondrops (1 review written)
Ordered my Samsung TV online after talking to the salesman in store. Very knowledgeable sales team who walked me through all the functions and pros and cons of about seven of the TV's on display. Never felt pressured in fact went home to think about it and placed an order that night. Delivered four days later set up and tuned in for me.Great service as always - my favourite store. (read more)
★★☆☆☆
“Dont buy here if you want fast delivery!”
Written on: 27/03/2013 by Missybeth (1 review written)
After shopping around I had finally found the Bosch tumble dryer I wanted and thought i'd get it from john Lewis as it said only 7 days delivery time, what a laugh try 3 weeks much to my disappointment and frustration. I also had to phone Bosch direct to get them to organize a time, shouldn't they call me? (read more)
★☆☆☆☆
“Jacob”
Written on: 26/03/2013
Ordered a ralph lauren black jacket (small size). Recieved a blue one in size medium. (read more)
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Showing 1 - 10 of 358 Reviews
★★☆☆☆
“Lighting department in Southampton very unhelpful”
Written on: 23/03/2013
I have generally found John Lewis in Southampton to be very reliable but their lighting department really isn't good. I bought a ceiling list from there a while ago and changing the bulbs was very tricky. They failed to respond to my requests for advise. Today I bought a lamp, I noticed the box had been opened and retaped but I bought it as it was the last one in the shop. When I got it home it was broken. This particular department doesn't seem to take care of their customers. (read more)
★★★★★
“john lewis cardiff”
Written on: 22/03/2013
I have visited this store on several occasions over the last few weeks in order to purchase several appliances for our kitchen. The selling assistant on kitchen appliances spent several hours with us, explaining the benefits of several different manufacturer's. after several visits we eventually spent in excess of £6000.00. The sale went through during closing time even then there was no rush. The assistant promised to call us on her return to work the following Monday, Julie called us and... (read more)
★☆☆☆☆
“worst service ever”
Written on: 19/03/2013 by 1customer1
My daughters and I were waiting to be fitted at the shoe department yesterday. They operate a ticket system so we sat down and waited patiently for our turn. I was disgusted, though, that after waiting for so long -50 minutes- this shop assistant did not bother calling out the next number but instead served somebody else before us! When I told her it was our turn she replied, "Oh, I thought you were being served" Being served?!!! She was trying very hard not to see us but I am so... (read more)
★☆☆☆☆
“Customer Services”
Written on: 16/03/2013
Customer services at John Lewis is now out sourced to a call centre in Scotland and the care and customer support is appalling. I recently returned an item ordered online and 6weeks later my account does not register this return. Customer services assure me that I have received a refund. But my argument is that when talking to customer services they just blame John Lewis warehouse which receives the returns,and could not help me resolve this problem, they have no jurisdiction to liaise... (read more)
★☆☆☆☆
“place to eat disapointment”
Written on: 15/03/2013
Table was dirty.When i asked for it to be wiped there was no apology.I waited a long time for my meal which was well presented but cold.The young man did apologize about the wait and asked if i would like another coffee(not on the house!)I have been to your Waitrose restaurant in Abergavenny many times.Its excellent.I WILL NEVER AGAIN go to the Cardiff Place to Eat.Shocking! (read more)
★☆☆☆☆
“Named delivery date - no delivery”
Written on: 13/03/2013
Having been charged for a named delivery date on a +2500 pound order I have just waited in all day. One part of the order was delivered by a John Lewis van and was delivered as promised. Unfortunately the rest of the order was being delivered between 9 and 6 by citylink. Web site said delivery was expected between 9 and 12, however its now 6pm and no delivery and no customer service calling to apologise. Terrible delivery service and zero customer service. (read more)
★☆☆☆☆
“Failed to collect damaged item three times!”
Written on: 12/03/2013 by rkabalin (1 review written)
Received the mattress on Feb 27th, all in time, but damaged, so I requested a replacement... That where the nightmare started! First they said the replacement will arrive on March 4th and collection will be done at the same time. On March 4th I gave them a call asking to confirm the delivery and collection, the guy I spoke said it would definitely be on that day. Stayed at home the whole day, no one came. At about 5pm I got a call from NightFreight courier telling me that delivery will be... (read more)
★★☆☆☆
“Bad Customer Service Experience At John Lewis Cheadle”
Written on: 09/03/2013 by heatherwilson7 (2 reviews written)
Wanted to purchase a Bosch washer and tumble dryer at £900. Asked for help from an assistant in the electrical department. Was advised that the equipment would need to be delivered separately and could not be completely installed by John Lewis. For example, I would need to purchase a separate stacking kit and arrange for the tumble dryer to be stacked on top of the washing machine myself. Found this odd as last time John Lewis did all this for me. The impression given by the assistant... (read more)
★☆☆☆☆
“online delivery terrible”
Written on: 07/03/2013 by Jennymoy
I ordered a washing machine from John Lewis, even though I knew I could get the same product cheaper elsewhere (& delivered quicker) because I wanted to buy from a company with a good reputation for how they treat their staff & customers. I paid for connection and for removal of my old machine, but the delivery men didn't have this down on their schedule (they immediately asked if I'd ordered online, so apparently this is a common problem). They didn't want to call customer services to check... (read more)
★★★☆☆
“Work not done by John Lewis ”
Written on: 01/03/2013
Scope of Work: Parts: See product details tab for full details. Procedures: Please contact the customer before 09:00 in the morning of the install with an ETA. Never ask a customer for assistance. Smart Dress code is required no T-shirts, no Trainers. If there are any queries / problems with the install please contact OrderWork service delivery team immediately. Scope of work: Unpack PC, connect plugs and power supply Installation of any OS updates Installation and set up of supplied... (read more)
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Showing 11 - 20 of 358 Reviews
★☆☆☆☆
“Shouted at and told to 'F'off by delivery driver John...”
Written on: 28/02/2013 by jdlewis40 (1 review written)
I purchased a £900 television to be delivered today the 28th february. I was working from home and received 2 missed calls from a random number and then the 3rd time (all the time my being on the phone) a message was left at 10.10am. At 10.28am I rang back to be greeted by a delivery driver who told myself his name was Mark by the following statement 'we can't find your house so it's tough, we can't deliver so you'll have to rebook'. Quite surprised I said 'pardon' and he repeated you've... (read more)
★☆☆☆☆
“Be Warned”
Written on: 26/02/2013 by jamesarthur (1 review written)
Christmas and bought a Barbour jacket for the other half on the John Lewis website. Unfortunately the jacket didn't fit and after ringing them up and finding out that there were no others in stock agreed on a refund (£249.00). As we live quite a way from a John Lewis they offered to send someone to pick it up, 'Great'! So we arranged a date and .........no one came. Rang them up and they said 'don't worry they may turn up in a couple of days'. They didn't. We rang them again and another... (read more)
★☆☆☆☆
“Integral Refrigerator”
Written on: 21/02/2013 by RitaD
Due to the reputation that John Lewis has/had we purchased a Integral Refrigerator from them. It was purchased in their sale in January. When our kitchen fitters tried to fit it, the main bracket to fit the fridge door to the kitchen unit door was missing together with a plastic cover to hide the screws. We were assured at the time of purchase that it was a "brand new" fridge and they were updating this fridge with a new model. It didn't matter to us what model we had, we just wanted a... (read more)
★☆☆☆☆
“Pointless subsidiary group - never again!”
Written on: 20/02/2013
Ordered a kobo for daughter for Christmas. Delivery occurred while I was out and got chucked over my fence. Ceased to work on Xmas day and tried to return to my local store - unable to do that as John lewis are apparently a different company to John Lewis online (despite it saying on delivery note that I could). Don't really know what to do with the thing now and daughter left without a present for who knows how long. Never again - needs renaming I think so as not to be deceptive over... (read more)
★☆☆☆☆
“Poor service at Croydon John Lewis”
Written on: 19/02/2013 by PMCh (1 review written)
I was very disappointed with my last trip to Croydon John Lewis. Having chosen our item (a kitchen bin) we took the ticket to the till to pay and after waiting 8 minutes were then served by the assistant who informed us that it was out of stock and we would have to collect it the following day. We then tried to pay with vouchers - well the silver foil has to be scratched off them all and then the hidden numbers entered on the till by hand. These are difficult to see and the assistant... (read more)
★☆☆☆☆
“Something has changed”
Written on: 19/02/2013
Damaged goods delivered, lies told concerning replacement item, customer services dept excellent ( at fobbing you off). Store managers very unhelpful. ........ do not believe delivery information. What has happened to the the John Lewis of even two years ago, when it's name meant excellence in all areas? At one time, I would not use any other shop for major purchases, but now, I will not even enter the shop. Has a 2012 type management team taken over? I do hope that JL will not become... (read more)
★★★★☆
“Click and Collect was Excellent Service”
Written on: 19/02/2013 by AndyH01 (4 reviews written)
I usd the click and collect to get my wife's Xmas present. We don't have a JL Store but we do have a Waitrose so I arranged for it to be sent there. I was told by email that it would arrive after 2pm the following day. The next day I recieved a text at 11.30am too say it had been delievered to my local Waitrose. I popped in and collected it, no problems at all, the whole process was very smooth and would definately use again. (read more)
★★★★★
“Click & Collect...Perfecet”
Written on: 16/02/2013
In and out of John Lewis in 10 minutes...thank you Click and Collect! This has been the most stress free Christmas to date! Would definitely recommend this service to anyone and everyone! (read more)
★☆☆☆☆
“Online Dishwasher purchase - Beware!”
Written on: 15/02/2013
I always thought John Lewis had a great reputation for customer service, How wrong this is now! I bought a BEKO dishwasher, had it 4 days and it didn't work at all. I rang them and was told to contact the manufacturer customer services who gave me a unique code which entitled me to have a replacement dishwasher (from john Lewis). John Lewis stated they did not have any in stock (they didn't at the time of purchase either and it was delivered by the manufacturer BEKO). They had no idea when... (read more)
★☆☆☆☆
“Refused to sell my a pair of speakers”
Written on: 10/02/2013 by katastrofa (1 review written)
I have tried to place an online order for a pair of speakers, to have them delivered to a nearby Waitrose store. I have tried to pay by my credit card (twice), and then by PayPal. Alas! the orders has been cancelled each time - the credit card payments were cancelled and the PayPal payment has been refunded. Each time, I have received an email saying "Unfortunately, the details you provided have failed our checks and we're unable to complete your order." When I called John Lewis customer... (read more)
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Showing 21 - 30 of 358 Reviews
★★★★★
“Fantastic Customer Service”
Written on: 07/02/2013 by OldWomble (9 reviews written)
After having been messed around by their repair contractors, JL have absolutely excelled by supplying a completely new tumble drier of considerably more value than the 2 year old one that went wrong. I would never buy from anyone else. Their delivery guys are extremely helpful, polite and always on time to. (read more)
★☆☆☆☆
“Bed Frames are GLUED Together. Fall Apart within yr 2”
Written on: 05/02/2013
We were over the moon when we got this Oak bed from John Lewis BUT within 1 year the centre of the frame collapsed and rather than contact John Lewis to get the bed replaced we thought we would get it fixed ourselves. Then after about 6 months (now out of the one year warranty that they claim to give you) the bed frame has collapsed. We are a combined weight of approx. 120-125kg and so it is not weight or use of the bed that is at fault. We had contacted John Lewis to find out what could... (read more)
★★★★☆
“well organised company”
Written on: 25/01/2013 by Joe68 (2 reviews written)
I have used John Lewis several times in the last few months for internet purchases and found them very good. Unlike many on line retailers they do what they promise, and are contactable when you have questions. I think these guys have their business well organised. (read more)
★☆☆☆☆
“Absolute shambles - Incorrect information issued...”
Written on: 23/01/2013 by unhappy55
Well I cannot believe how completely useless John Lewis have been with my order. Constantly giving incorrect information and most of the time not even coming back with information requested. After over 3 weeks of messing me around with my order and telling me delivery will be another 4 weeks on the third week I have finally decided to cut my losses and find a wardrobe with someone else. I went with John Lewis as I understood they was a reputable company, boy was I wrong.... DO NOT WASTE... (read more)
★☆☆☆☆
“Kingston furniture department of poor service”
Written on: 12/01/2013
We moved in December and ordered alot of stuff from John Lewis both on line and in the Kingston store. All the problems happened with the Kingston store. Two deliverys went to the wrong address. Two bulky items had to be carried back to the Kingston store because of the damaged state they arrived in. One major item was due for a timed morning delivery but we recieved a phone call on that day, saying the item was damaged so could not be delivered. In the event the item was never replaced even... (read more)
★★★★★
“Delivery men were amazing! Above and beyond the call...”
Written on: 11/01/2013 by Em1974ma
The men who delivered my washing machine today were incredible. So polite, so helpful. They brought my new machine into my house, right through to the back. They unpacked it for me, took away all of the packaging. Then they offered me advice on how to install my new appliance. They reminded me to unscrew the transit bolts, explained that my new machine was cold fill only when my old one had been hot and cold fill. They expained how to cap off my hot water and then went to the van to get me... (read more)
★☆☆☆☆
“Broken present - and they forgot to refund ”
Written on: 09/01/2013
I collected a quite expensive glass picture for a present for Xmas from the Balham branch of Waitrose. I waited 20 minutes in complete chaos. On Xmas Day my brother opened the present and immediately cut himself as the picture was cracked all over. it had not been bubbled wrapped or even had the corners of the pic protected. I returned it post Xmas to Balham - they called John Lewis - who said i would get an immediate refund to my credit card. A week later with no refund in my bank, I called... (read more)
★☆☆☆☆
“TERRIBLE SERVICE”
Written on: 07/01/2013
Ordered expensive TV over phone and confirmed and paid for a time slot delivery for 20th Dec. Took half a day's holiday and re-scheduled several meetings to recieve item at home. Item never arrived as the time slot had been cancelled without JL informing me. I would have been waiting there hours, but decided to ring them - was put through to a JL call centre who didn't seem to know what was going on. Arranged re-delivery on 28th Dec, leaving us with no TV for the entire Xmas week.... (read more)
★☆☆☆☆
“A rude member of staff in southampton John lewis...”
Written on: 29/12/2012 by Syrett1
Today myself my daugher 6 years old and my 2 year old and mum went shopping to John Lewis in Southampton after a very busy day of shopping we decided to go to the restaurant for tea and cake . When we arrived the restaurant was quite but every table had dirty items on them. We located a good table for our family but had dirty plates etc on it so I started to place the items onto another table that had other dirty items on it so to free up our table . After doing so we were settleing our... (read more)
★☆☆☆☆
“Misrepresented delivery times - even when you pay for it! ”
Written on: 28/12/2012 by Spiers (1 review written)
Ordered a timed delivery didn't arrived, spent all day on the phone assured by JL that it would be delivered. 7.30 still not delivered. jL blamed City Link but infant JL had not shipped! They kindly offered me a refund of my postage, rubbish! Spent over 2 hours on the phone with them in dispute, don't hope to get anywhere, rubbish rubbish service and don't believe what they are offering as they clearly are not bothered by the poor service they offer and whilst the call centre is open until... (read more)
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Showing 31 - 40 of 358 Reviews
★☆☆☆☆
“online sale”
Written on: 28/12/2012 by julesbe (1 review written)
I ordered items on the 24/12/12 from the sale , got a confermation email the items could be collected from local store on the 28/12/12. recieved a phone call from john lewis on the 28/12/12 to say my items had been sent to the wrong store and i would have to reorder and stated only one off my items was now in stock.i asked for the items to be sent from the other store but was told this could not be done, had to take a refund.dreadfull customer service . (read more)
★☆☆☆☆
“John Lewis reliance of City Link a business failure!”
Written on: 28/12/2012 by GeraintEvans (2 reviews written)
I ordered a computer of the 17th Dec, paid for delivery on the 18th (took day off) nothing came. Contcated JL 19th promised delivery by City Link on 20th, took day off, didnt turn up. JL customer services would not take calls on this matter until after 6pm 22nd. 6pm 22nd, gave an absoulte undertaking to delivery before 9pm 24th. Nothing arrived. Grand daughter didnt get the present, a computer. 26th JL very sorry looking into it. 27th I get hold of City Link, cannot find the parcel. ... (read more)
★☆☆☆☆
“Diabolical service by online at John Lewis”
Written on: 19/12/2012 by Jinglejines
Ordered all of my Christmas presents online for next day delivery at £6.95. Day they were due courier (City Link) emailed that there would be 3 parcels due. Only received one item out if 10 so contacted JL customer centre in Glasgow and was told my other 9 items had not even left JL warehouse let alone being delivered that day but they would defiantly be delivered next day. Once again take a day off work to sit and wait - no show - called Glasgow again, goods not even left warehouse again... (read more)
★☆☆☆☆
“Disgruntled John Lewis card holder”
Written on: 13/12/2012 by HayleyLawson (1 review written)
Ordered a tumble dryer (Zanussi ZDC68560W) for a 4 day delivery. Wasn't contacted within a day as the Internet stated. Had to make 4 phone calls to establish they were delivering next year!!! They didn't think they needed to inform me. Couldn't deliver another machine advertised as 2 day delivery within 5 days as I have the wrong postcode! Please note the website still has express delivery advertised on my original product! No compensation available as I am a John Lewis cardholder. This... (read more)
★☆☆☆☆
“Don't believe the delivery times on their web site”
Written on: 12/12/2012 by RainDance
We ordered a freezer where their web site says they will contact you within 1 working day and deliver within 4. The call came 2 days later and their shipper counts the 4 days from time they make the call, not time of ordering... This moved their delivery point from a day that was convenient for us to an inconvenient day. And their delivery slots are the widest I've ever seen, 7am to 7pm... So that takes out an entire day. Unimpressed. (read more)
★★★★★
“Great service”
Written on: 11/12/2012 by brendandavis (7 reviews written)
Firstly I love John Lewis shops... but then i found they give you a 5 year warranty on all TVs.. wow. Honestly I think this is great. I went to Currys and asked for that and the shop assistant tried to fob me off by saying they do this indirectly by implying that the EU directives or something state that you have 6 years or something as a guarantee... Needless to say i didnt buy from there. I mean, really - lets say in 3 years it breaks down (as my 50" LG did) how far will I get arguing with... (read more)
★☆☆☆☆
“Do Not Buy Online For Collection”
Written on: 01/12/2012 by KJF333
Warning - John Lewis online service for next day collection have a fraud checking service which may reject new customers if your order is over about £250. They simply send an email saying 'order cancelled' - after they have accepted your order, confirmed pick up time etc. As theirt cancellation email may arrive after their deadline for next day collection, if you've made arrangements to pick it up from store the next day, they won't help, or offer any support. If you're lucky you'll see... (read more)
★★★★★
“SOMETIMES A BIT OF SERVICE GOES A LONG WAY”
Written on: 20/11/2012 by ClivePearson (3 reviews written)
What would I do without my Cambridge John Lewis!!! I am an older gentleman and appreciate those old fashioned values. At John Lewis you get respect, courteousness, and honesty. Maybe or maybe this does not come at a premium, but I'll pay it all day long to see some good old fashioned service that used to be quintessentially English. (read more)
★★★★★
“Sony TV”
Written on: 19/11/2012 by eastsheen (1 review written)
Excellent Service. Rally pleased with price and guarantee (read more)
★★★★★
“One of the best stores in UK”
Written on: 18/11/2012 by rebkey (4 reviews written)
I was not always happy with my purchases in JL but overall I would still give it a 5. Some of the purchases I wasnt satisfied with was one of those basic household items at budget price...hand blander or cover for mattress...the truth is that same items can be of a better quality and cheaper in Primark or Tesco for example...Hand Blender for example stopped working after the first use.. a friend fixed it though..I didnt bother taking it back.. But like I said overall it is a great store,... (read more)
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Showing 41 - 50 of 358 Reviews
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