John Lewis Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
28% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
? Ask our helpful community of experts about this product or company
John Lewis - Ask a question now

Media Gallery for John Lewis

John Lewis

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“We bought a sofa, and found out it was made with foam!”

Written on: 25/02/2015 by Marian2015 (1 review written)

We decided to send the covers of both our sofas to the dry cleaner, when removed the covers of the first sofa ( purchased in another store ) I had to vaccum as the feather falled arround , the other was the John Lewis sofa, I wish I can upload the picture of the nasty foam the sofa is made with , if you pay for an expensive sofa you expect good quality products not a nasty foam… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Do not use for fitted furniture”

Written on: 23/02/2015 by Reallybusymother (1 review written)

We spent about £5,000 on fitted bedroom furniture, thinking that we would use John Lewis due to their reputation for excellent customer service and quality of product. The survey and booking process was easy, however the day of installation was delayed, causing great inconvenience as I had to rebook the time off work. The fitter turned up to install the furniture (a month later than planned) but the wrong colour doors had been delivered, causing further delays and more time off work… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“had a problem but customer service went above on beyond”

Written on: 19/02/2015 by queensclose (7 reviews written)

order my grandson a toy that had 75% in the sale online for 325 currently also £100 in toyrus. sadly it got lost by the courier John Lewis offered a refund as it was out of stock but as no good because my grandson was expecting it customer services located one from oxford street and covered an independent courier to deliver it well recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nightmare Delivery”

Written on: 16/02/2015 by Tommo781 (6 reviews written)

I placed an on line with John Lewis on 8th February. I order a lot from John Lewis and normally it comes in a couple of days. However, this turned out to be longer, and when I got the tracking numbers I realised it would be delivered on Thursday 12th - when I would not be at home all day. The carrier was Hermes, and I contacted them through an online chat to ask for delivery to be put back to Friday 13th. A most unhelpful agent told me to put a note on my door!! I told her I was not going to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Shocking Customer service ”

Written on: 11/02/2015 by Graham6156 (1 review written)

I Recently bought a samung tablet had problems with it charging after 2 months . I phone technical support they told be to take it to the nearest john Lewis shop.they sent it off to be repaired. They Rang me to say it was back in store fixed. Got home with the tablet and there was a note in the box saying it hadn't been fixed . Retuned the samsung back to a 2nd john Lewis shop they said it was a manufacturer problem . And they would send it for repair 3weeks later after many phone calls john… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“John Lewis poor service caused me a lot of frustration”

Written on: 11/02/2015 by Dominguezmr356 (1 review written)

I need 3 roller blinds and a pair of curtains for my conservatory. I placed an order for the 3 roller blinds with JL and received a text to inform me that order was ready for pickup. Once I had received the confirmation, I commissioned for a matching pair of curtains to be made (cost £300)and for a handyperson to install the blinds for me. It's only when I opened the package ready for the handyperson to install that I found out there were only 2 blinds provided. I was really worried because… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Spent 10K, left us all the rubbish”

Written on: 10/02/2015 by fairandsquare (4 reviews written)

My husband spent over £10k on fitted wardrobe, last week the fitters spent 3 days fitting them and left us all the rubbish, they said they will collect them next day but never turned up. When we called and complained they said the earliest they can do is next week, it's so much rubbish that the carpet fitter won't be able to fit the carpet. They offered us an insulting £50 if we cleared all the rubbish ourselves. It's not just cardboard boxes, many wood panels!! What kind of appalling… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Apple Mac Book Insurance at Chichester Branch terrible”

Written on: 08/02/2015 by molly40 (1 review written)

I bought a apple mac book in Chichester branch with a 3 year insurance cover.The mac book broke down less then 3 months old .I did not back any data as I did not expect it to brake so soon.I took it to the Chichester branch on the 20th Nov 2014 for repair and still have not received it back and its the 8th Febuary 2015!!!!!!! When I took it in I told them I had unsaved important archaeological sites on it that needed recovering.It was sent off to repair with notes attatched saying I needed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“best shop ever other than harrods were eles would u go”

Written on: 07/02/2015 by john6464 (1 review written)

5 star service keep up the great work all staff very helfull a credit to all staff very pleased with all my purchases… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bluewater your place to eat Restaurant ”

Written on: 02/02/2015 by fester2909 (1 review written)

Visited place to eat restaurant bluewater on 01/02/15, what a terrible decision it was, ordered the roast chicken dinner, food was only lukewarm, queued again to tell them the food was substandard, nothing on the plate apart from the plate was hot , food was replaced, replacement food was lukewarm. No one on the serving counter seems to check on quality of food served Emailed John Lewis to raise a complaint and got the usual reply from customer services. Have had better service in a local… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use John Lewis.com!”

Written on: 02/02/2015

I ordered on line for a birthday gift. I was told it would be ready after 2pm the next day. I left plenty of time and went to the store - no item. I asked to speak with the manager - he would not come out. I was told that they did not have the item it had not arrived but they would phone for it to be sent urgently. I explained it was for the following day! No resolution, no manager, no item. The next morning I CALLED Johnlewis.com and they said there was a problem with stock and they didnt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“genital wound from the product”

Written on: 21/01/2015 by Piperd443 (1 review written)

i once remember a time when my genitalia was going good i was large and perfectoly clean but then theyre peoducts violated meand now i have a gumboil on ma bell… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Chair ordered on line and was not delivered as agreed”

Written on: 15/01/2015 by Chanel309 (1 review written)

On 26 Dec 2014 I ordered a chair on line and delivery was arranged for 7 Jan 2015 between the hours of 2 and 9pm. The item ordered was a birthday present for my son and I traveled to his property which was a 2 hour trip to be there to accept the delivery. At 2.20pm I received a call from John Lewis dispatch centre to say the desk was not available for delivery and they did not know when it would be. That was the only explanation I was given. The website did still show the chair was available… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Really disppointing warranty service”

Written on: 08/01/2015 by Fussyfellow (3 reviews written)

This relates to a tv we bought about 18 months back. To cut along story short the remote stopped connecting to the tv. We rang their helpline and ended up speaking, in all, to four different people, all of whom gave us different instructions before passing the buck. Eventually we were told to take it back to the store, in its original box with the stand etc packed with it. When we got there we were told we need not have done that as they only needed the main part of the TV. In total that then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“First Class Customer Service”

Written on: 29/12/2014 by strugglinauthor (6 reviews written)

I ordered several electrical items from John Lewis during the second half of 2014, latterly a new TV and sound bar just before Christmas. Although I suspect it's the case that people are more likely to complete these reviews when they're unhappy, I was staggered to see the amount of negative feedback - particularly in relation to customer service. With my orders, John Lewis couldn't have been more helpful. I was given delivery dates, which were all adhered to. The delivery guys were polite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fredthepen's Response to strugglinauthor's Review

Written on: 04/01/2015

I should buy your lottery ticket while your luck is in!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Didn't want to know but I tracked down their MD!”

Written on: 24/12/2014 by SavannaFinn (1 review written)

Bought number of light fittings, bulbs going pop weekly, electrician ok'd electrics (new) several emails were met with an email saying I would be contacted, 4 emails, 3 premium calls later nothing! I found on line MDs email, next day my phone was ringing, long story short months later I've given up they have 'tried' to make the right noises to help but at great cost done away with expensive light fittings (rubbish dump) bought from BHS, electrician fitted & all perfect! JLP customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tvrqueen's Comment

Written on: 03/01/2015

I agree with you their Customer Service is the pits. I will be writing to their MD shortly to complain about the way I was treated. You cannot call an individual store any more. It's a call centre!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“On-line Shopping from Canada for Delivery to UK Address”

Written on: 20/12/2014 by Steve_pardoe (1 review written)

We have been shopping on-line at many UK websites over the 9 years we have lived in Canada and often have given up as the site is either UK / European centric and will not accept our address or because we have a UK credit card with a Canadian address the site gets totally confused. Your web site was simply astonishing in that not only did it recognize the fact we had a Canadian address your site actually located our address using the Canadian post code, something we have never seen before on a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cancelled order”

Written on: 20/12/2014 by Paulnotickets1 (4 reviews written)

I ordered an item from John Lewis and the order was delivered to store on time ready to collect. Unfortunately I had to cancel the order. John Lewis emailed me within two hours to confirm the order was cancelled and to advise I would receive a full refund. What a first class service!! Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cancelled order”

Written on: 20/12/2014 by Paulnotickets1 (4 reviews written)

I ordered an item from John Lewis and the order was delivered to store on time ready to collect. Unfortunately I had to cancel the order. John Lewis emailed me within two hours to confirm the order was cancelled and to advise I would receive a full refund. What a first class service!! Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“(Disaster) not recomended, customer service shocking”

Written on: 02/12/2014 by fishingchippie (2 reviews written)

Purchased items on line from John Lewis 27/11/14 to be delivered Saturday 29th, checked account Friday to find that two lots of money put on hold by John Lewis, different amounts, almost £200.00 overcharged. Phoned Friday 28th to be told that this has never happened before and that money would be released back into my account. Items arrived Saturday, one item missing, phoned to be told that I should have checked before I signed for them, made to feel that I was not believed. There was 3 boxes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview