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| Quality of service | 5.5/10   |
|---|---|
| Layout of shop | 6.6/10 |
| Value for Money | 6.3/10 |
| Reviewer Rating | 5.9/10 |
| Overall Rating | 6/10 |
John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
Full review by
wingnut143
on 21st Jan 2008
User Rating : 9
Respect :
0
I purchased an MP3 player and a pack of accessories for it from John Lewis online. I didn't received it within the specified delivery time frame so I contacted their helpline. I was told the item had been sent by the courier back to John Lewis and they couldn't tell why (I was at home every day from when I ordered it to when it should have arrived so it wasn't like they couldn't deliver). I had had to pay delivery of around '£10 for both the items but because they had run out of the accessory pack and couldn't locate the original parcel, they refunded the cost of delivery as well as the cost of the acessories. I didn't even have to ask for this and wasn't phoning to complain, just to find out where the items were. Needless to say I was very impressed with this - the item arrived within 48 hours following this telephone conversation.
wingnut143's review and ratings | 157 words
Review by
Guest.
on 9th Jan 2008
User Rating : 3
Respect :
0
Picture of product shown online (Crabtree & Evelyn Summer Hill gift set) did not seem to match the description so I contacted customer services to query it. Was told wrong information and so received item that did not entirely match photo and which lacked one item pictured. Very poor indeed. They haven't yet removed the incorrect photo from their website either.
Guest.'s full review | 60 words
Review by
hazatt
on 7th Jan 2008
User Rating : 0
Respect :
0
We purchased a John Lewis branded item. We lost the receipt. We rang up and enquired whether an exchange for a different size item would be a problem - they said it would not be a problem. My husband took the item to the store, and his exchange was refused. He was told they didn't know if he had stolen it! (This even though they were not currently stocking the item in the store, but in a warehouse instead, so stealing it would have been impossible. This too even though we have thousands of pound ...
hazatt's full review | 266 words
Review by
hazatt
on 7th Jan 2008
User Rating : 0
Respect :
0
We bought an expensive item at John Lewis. I had found out that it was cheaper (considerably) at another store, and so I let them know. They are refunding part of the price difference, but not the full amount. This is because John Lewis do not allow you to collect large items from their store - you have to have them delivered. The other store allow you to pick the item up from the store for free. But since John Lewis do not allow this option, they are charging us for what the other store would h ...
hazatt's full review | 131 words
Review by
Guest.
on 4th Jan 2008
User Rating : 0
Respect :
0
Ordered TV for Christmas two weeks before and specified delivery day of 22nd Dec. Nothing turned up was promised it would be delivered 24th as they had problems with delivery, still nothing turned up. Called them and they made out I had ordered it for Jan 22nd 2008!
Guest.'s full review | 55 words
Review by
Guest.
on 3rd Jan 2008
User Rating : 0
Respect :
0
We ordered a Nintendo Wii in early November in plenty of time for Christmas but it didn't arrive and we had many a fruitless contact with online staff. Eventually they declared it lost in transit just as the item was in short supply everywhere. We were offered a refund but as they were still available online for a few minutes a day we asked for a replacement but were told that that was not possible and we had to reorder all over again! This continued until mid December until my husband accepted ...
Guest.'s full review | 131 words
Review by
Guest.
on 19th Dec 2007
User Rating : 2
Respect :
0
I was very disappointed with the delivery service offered by John Lewis. I paid extra for a Saturday delivery and the goods didn't arrived on the arranged date. I contacted them to be told that I would receive them on Monday. Apparently, it's Christmas, it's busy and they can't meet the shipping dates that they have available on the website - so why have them on the website ? I had ordered the goods a week before the delivery date, so they had plenty of time to contact me to inform we that th ...
Guest.'s full review | 111 words
Review by
Guest.
on 6th Dec 2007
User Rating : 10
Respect :
0
I ordered a digital radio on the Friday afternoon, delivery was promised within 5-7 working days. It was delivered on the Saturday Morning! I think that's excellent service. I haven't had to call to complain about anything or send anything back, so I can't comment on the after sales service but my experience so far is positive.
Guest.'s full review | 62 words
Review by
online customer
on 1st Dec 2007
User Rating : 0
Respect :
0
Note that this relates to John Lewis online operation rather than their stores...
The delivery department is totally incompetent, and even though the delivery van turned up to deliver my furniture, my items were not actually on board.
After several calls to customer services, it emerged that the item hadn't even arrived at the depot.
And as for customer service, I ended up talking to a different person every time I called, and there was no ownership of the problem. ...
online customer's full review | 91 words
Review by
NinaGordon
on 19th Oct 2007
User Rating : 0
Respect :
0
I will never, ever, ever buy anything from John Lewis!
We looked at a John Lewis American Fridge (produced by Electrolux), and on an initial in-store consultation, we have been told that it will take two weeks to get it delivered to us, and that the best thing to do is to, instead of purchasing it in the Oxford Street store, we should purchase it out of the Brent Cross Store, as they have few in stock. From Oxford Street we hopped back on the trains and buses to get to the Brent Cross Store. ...
NinaGordon's full review | 599 words
Review by
RichE72
on 17th Jul 2007
User Rating : 0
Respect :
+1
Cutting a very long story short, I am still waiting for a £1500 refund to me 3 weeks after it was first promised. I have phoned their call centre on 8 occasions and spoken to a succession of people who have no interest in helping me. None of my phone messages have been returned and you cannot be put through to the manager, as apparently "he doesn't have a telephone in his office and can't come to this phone."
All of this has arisen from me originally placing an order purely based upon co ...
RichE72's full review | 130 words
Review by
shoppingjoke
on 1st May 2007
User Rating : 0
Respect :
+2
I would never use John Lewis again. Even when I email the customer service manager, they don't contact me.
Below is the response I had back from them...
"Please be advised that I have forwarded the pictures attached to our couriers D2H. They will be in contact in due course to discuss the matter further. I can only apologise for all the problems you have encountered."
shoppingjoke's full review | 103 words | 2 comments added.
Review by
ingermorris
on 8th Apr 2007
User Rating : 0
Respect :
+1
On 19th March 2007 I ordered via internet flowers, chocolates and a card, to be delivered to an aunt in a nursing home for her 95th birthday on 27th March. I paid by credit card and received acknowledgment. I had no doubts that the gift had been delivered - after all this is John Lewis we are speaking about.
On 3rd April I just became suspicious and tracked my order without success, so I phoned the customer information department, as it was open until midnight, to be told that the order had n ...
ingermorris's full review | 428 words
Review by
bobby grant 40
on 19th Mar 2007
User Rating : 10
Respect :
+1
I purchased a 26" inch Samsung telly, and a Samsung DVD recorder, of which I am over the moon with, they were delivered on time, by two very helpfull delivery men, I suppose I am a grumpy old man on occasions but certainly not on this occasion.
bobby grant 40's full review | 59 words
Review by
nsbhujle
on 27th Feb 2007
User Rating : 10
Respect :
+1
Keep up the good work. Great website, friendly and helpful staff, email confirmation on order placement, confirmation of timeslot by telephone, on-time delivery, helpful delivery service, cheap quoted price.
nsbhujle's full review | 30 words
Review by
Stevie Bt
on 17th Feb 2007
User Rating : 1
Respect :
+1
This Christmas I had a hugely disappointing experience with them. It has convinced me never to shop there again.
On 20th December 2006, I bought an AEG L86810 Washing Machine from John Lewis. It was delivered to me on the 2nd of January.
On the first wash the machine shook so violently it tore up our lino and damaged our wall.
I contacted JL customer services department via telephone and email. It took 3 days for a response to our initial complaint. Then a further 3 days for someone el ...
Stevie Bt's full review | 289 words
Review by
kim possible
on 4th Feb 2007
User Rating : 10
Respect :
+2
I recently bought a Goose down super king size duvet and 4 pillows from the John Lewis store in Cheadle, Cheshire. I love this store, and I have always received excellent service with a smile. the staff are extremely polite and helpful, and they could teach other department store staff a thing or two about excellent customer care.
The items I purchased were of exceptional quality, and although the prices at John Lewis do tend to be on the high side, you really do get what you pay for.
I w ...
kim possible's full review | 107 words
Review by
rksrks
on 11th Jan 2007
User Rating : 5
Respect :
+1
John Lewis is a good shop, but if you are shopping online, check the specifications carefully. Do not expect their call centre to deviate from their script.
rksrks's full review | 126 words | 1 comment added.
Review by
B Ault
on 30th Nov 2006
User Rating : 9
Respect :
0
I ordered an oven and hob online, and within 20 minutes they rang with a delivery time and date. Delivery arrived exactly on time. Trouble free shopping. Excellent!
I would thoroughly recommend John Lewis. Very professional, value for money, hassle free shopping.
B Ault's full review | 43 words
Review by
djferros
on 6th Sep 2006
User Rating : 9
Respect :
0
We just bought a washing machine at John Lewis there in Brent Cross (19/08/06 15:00). Whilst there we were just looking at a machine for 2 mins. (Normally I hate it when just browsing and someone asks you if want help but obviously no one just browses washing machines). Anyway, a senior looking member of staff came over to us and asked if we were ok. We said we were looking for a basic washing machine, straight away he called another member of staff over and asked him to help us. That's serv ...
djferros's full review | 192 words
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