John Lewis Reviews

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★★☆☆☆
2.1 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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Latest Reviews

★★★★★

“genital wound from the product”

Written on: 21/01/2015 by Piperd443 (1 review written)

i once remember a time when my genitalia was going good i was large and perfectoly clean but then theyre peoducts violated meand now i have a gumboil on ma bell… Read Full Review

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★☆☆☆☆

“Chair ordered on line and was not delivered as agreed”

Written on: 15/01/2015 by Chanel309 (1 review written)

On 26 Dec 2014 I ordered a chair on line and delivery was arranged for 7 Jan 2015 between the hours of 2 and 9pm. The item ordered was a birthday present for my son and I traveled to his property which was a 2 hour trip to be there to accept the delivery. At 2.20pm I received a call from John Lewis dispatch centre to say the desk was not available for delivery and they did not know when it would be. That was the only explanation I was given. The website did still show the chair was available… Read Full Review

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★★☆☆☆

“Really disppointing warranty service”

Written on: 08/01/2015 by Fussyfellow (3 reviews written)

This relates to a tv we bought about 18 months back. To cut along story short the remote stopped connecting to the tv. We rang their helpline and ended up speaking, in all, to four different people, all of whom gave us different instructions before passing the buck. Eventually we were told to take it back to the store, in its original box with the stand etc packed with it. When we got there we were told we need not have done that as they only needed the main part of the TV. In total that then… Read Full Review

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★★★★★

“First Class Customer Service”

Written on: 29/12/2014 by strugglinauthor (6 reviews written)

I ordered several electrical items from John Lewis during the second half of 2014, latterly a new TV and sound bar just before Christmas. Although I suspect it's the case that people are more likely to complete these reviews when they're unhappy, I was staggered to see the amount of negative feedback - particularly in relation to customer service. With my orders, John Lewis couldn't have been more helpful. I was given delivery dates, which were all adhered to. The delivery guys were polite… Read Full Review

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Fredthepen's Response to strugglinauthor's Review

Written on: 04/01/2015

I should buy your lottery ticket while your luck is in!

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★☆☆☆☆

“Didn't want to know but I tracked down their MD!”

Written on: 24/12/2014 by SavannaFinn (1 review written)

Bought number of light fittings, bulbs going pop weekly, electrician ok'd electrics (new) several emails were met with an email saying I would be contacted, 4 emails, 3 premium calls later nothing! I found on line MDs email, next day my phone was ringing, long story short months later I've given up they have 'tried' to make the right noises to help but at great cost done away with expensive light fittings (rubbish dump) bought from BHS, electrician fitted & all perfect! JLP customer service… Read Full Review

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Tvrqueen's Comment

Written on: 03/01/2015

I agree with you their Customer Service is the pits. I will be writing to their MD shortly to complain about the way I was treated. You cannot call an individual store any more. It's a call centre!

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★★★★★

“On-line Shopping from Canada for Delivery to UK Address”

Written on: 20/12/2014 by Steve_pardoe (1 review written)

We have been shopping on-line at many UK websites over the 9 years we have lived in Canada and often have given up as the site is either UK / European centric and will not accept our address or because we have a UK credit card with a Canadian address the site gets totally confused. Your web site was simply astonishing in that not only did it recognize the fact we had a Canadian address your site actually located our address using the Canadian post code, something we have never seen before on a… Read Full Review

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★★★★★

“Cancelled order”

Written on: 20/12/2014 by Paulnotickets1 (4 reviews written)

I ordered an item from John Lewis and the order was delivered to store on time ready to collect. Unfortunately I had to cancel the order. John Lewis emailed me within two hours to confirm the order was cancelled and to advise I would receive a full refund. What a first class service!! Thank you… Read Full Review

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★★★★★

“Cancelled order”

Written on: 20/12/2014 by Paulnotickets1 (4 reviews written)

I ordered an item from John Lewis and the order was delivered to store on time ready to collect. Unfortunately I had to cancel the order. John Lewis emailed me within two hours to confirm the order was cancelled and to advise I would receive a full refund. What a first class service!! Thank you… Read Full Review

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★☆☆☆☆

“(Disaster) not recomended, customer service shocking”

Written on: 02/12/2014 by fishingchippie (2 reviews written)

Purchased items on line from John Lewis 27/11/14 to be delivered Saturday 29th, checked account Friday to find that two lots of money put on hold by John Lewis, different amounts, almost £200.00 overcharged. Phoned Friday 28th to be told that this has never happened before and that money would be released back into my account. Items arrived Saturday, one item missing, phoned to be told that I should have checked before I signed for them, made to feel that I was not believed. There was 3 boxes… Read Full Review

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★☆☆☆☆

“Inept installation "experts"”

Written on: 30/11/2014 by Fredthepen (1 review written)

I ordered a gas oven from John Lewis on the basis of their reputation, I should have come on here first! While their delivery and installation date was much later than others we felt confident that there would be less hassle with such a reputable name behind it. The installers came when they said, but expected the old cooker to be removed ready for them. I understand that it is illegal for anyone other than a Gas Certified engineer to do anything with gas, so why expect that? They then… Read Full Review

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Fredthepen's Response to Fredthepen's Review

Written on: 01/12/2014

I have given 1 star only because you cannot post the review with none, or even a minus!!!!!!!!!!!!
Fred

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Tvrqueen's reply to Fredthepen's Comment

Written on: 03/01/2015

We bought a cooker from JL beginning of December. They would not be able to fit it till after Christmas!! and it would cost £65 Electric cooker. So we took delivery of the cooker in a couple of days. I found a local reliable electrician , charged £30!! So a rip off! Our problem was getting the £75 cash back! I managed in the end. Without their useless Customer Services. We have bought no end of electrical appliances from them over 30 years they have been locally. They are not customer friendly like they used to be, too much about making bonuses. Should have realised after the fiasco with the new fridge!! You have my sympathy I don't think we will buy from them again!

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★★☆☆☆

“John Lewis ipad Free extended warranty - Not what you...”

Written on: 18/11/2014 by pennlkh (1 review written)

I purchased an ipad mini from John Lewis because they claim to offer 2 year warranty - one year being manufacturer's and one year extended from John Lewis. If you think this warranty will be the same as Apple's then you are totally wrong. And I am one of those people. My ipad started to develop some issues eg freezing, suddenly becoming very slow etc. I took it to the John lewis in Southsea only to be patronised by the 'tech expert' instore. I listened for around 10 minutes how he tells… Read Full Review

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★☆☆☆☆

“Trading on an old reputation.”

Written on: 15/11/2014 by classrunner1 (2 reviews written)

Oh dear John Lewis. You really need to sort out your customer services, after all, this is what we pay a little bit extra for. Having alerted you to a pricing issue, JL error, I was questioned as if I were trying to defraud you out of millions of pounds. In the end, I informed you I would not waste a minute more of my time and would purchase the item elsewhere, only to find myself being called again, several days later, trying to persuade me to purchase the item. This is not acceptable. My time… Read Full Review

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★☆☆☆☆

“An iPad Air 2? No chance. Worst customer service of my...”

Written on: 14/11/2014 by SMLW (1 review written)

8 days ago I went to the John Lewis website via an Airmiles website to buy a new ipad using a gift card as part payment. Didn't have the colour (gold) I wanted in stock but did have a free extended warranty. I rang to check they really didn't have any gold ones & was told they wouldn't be in stock until after the offer had expired so if I wanted the extended warranty I'd have to go ahead with purchase of the silver iPad Air 2. Delivery to my parents' address, not mine, no problem, all went… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 13/11/2014 by Riceug462 (1 review written)

We ordered a custom made sofa 3 weeks ago so we would have it in time for Christmas. A week later it was still showing as proccessing so I emailed customer service to check it was ok and I was assured that it was fine. I then get a message today saying the there was a problem and I would need to call to cancel the order and then reorder. The number they left was closed. Very helpful, so I tried the number that called me and spoke to some idiot in customer services who didn't have a clue what… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 08/11/2014 by RyleeCassidy (1 review written)

I recently purchased an oven and induction hob from JL, spending over £1,000. We went to JL because of their boasting of 'worldwide customer service'. The appliances were delivered and fitted on the same day, brilliant, except the hob was damaged with a large scratch. I called the customer services dept and was told a replacement would be arranged. I have booked a day off work next Tuesday in order for the installation to take place but yesterday received a text saying that it would be the… Read Full Review

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★☆☆☆☆

“Absolutely Shocking 'Customer Service'”

Written on: 17/10/2014 by phil050283 (1 review written)

Having previously bought items from John Lewis and being less than impressed with the level of customer service I was reluctant to return, however I had seen an offer for a TV with free sound-bar, which along with the 5 year warranty made it a decent option, I was however open to reasonable suggestion had there have been a better option available.

However, I simply cannot put into words the downright, appalling, condescending attitude the staff have at these branches. 

I firstly visited the
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Stopfordianlass's Response to phil050283's Review

Written on: 19/11/2014

My husband and I had the same experience in Cheadle. Nobody wanted to help - fortunately my husband knew exactly what he wanted and it was only when he was close to exploding and said "look, if you don't want to sell me a TV, just tell me and I'll go elsewhere" that someone actually served us!

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★☆☆☆☆

“A day wasted”

Written on: 15/10/2014

Money taken from credit card before goods sent from warehouse.Delivery arranged a month ahead.AT 21.55 previous night,advised not all of the order in warehouse.Spent day on phone to J Lewis .com,still awaiting a reply as to when it could be delivered. A complete waste of a day set aside for this delivery. J Lewis .com could not care less,based on my experience to date,will never shop there again!! You have been warned… Read Full Review

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★☆☆☆☆

“Very disappointing service!”

Written on: 15/10/2014 by janiestevens (1 review written)

Have had a fridge/freezer on order for 12 weeks now. After 3 failed delivery attempts I have now been told that they cannot tell me when my fridge/freezer will be in stock. This is made under their name and they seems to have little or no control over the manufacture. I was charged in full (£3000)for this item weeks and weeks ago and advised that it was in stock! I have no fridge and currently have to go food shopping on an almost daily basis - I had my old kitchen stripped out 7 weeks ago… Read Full Review

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★☆☆☆☆

“Downhill Fast”

Written on: 11/10/2014 by LeandroRuiz26 (1 review written)

Requested a price match with another High Street Department Store shop. After huge amounts of prevarication, excuses, and utterly wrong info, I was told John Lewis do not match competitors' online prices, despite what is written in their T & C. I advise everyone to check against John Lewis prices, as they now seem to be more expensive both instore and online. They have no interest in customer service, and really seem to have lost their way in the marketplace… Read Full Review

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★☆☆☆☆

“Damaged goods, wrong parts and rude staff ”

Written on: 22/09/2014 by Brewerjc497 (1 review written)

John Lewis at Home Bedroom Furniture Same quality as IKEA and probably made in the same factory. Visited the Edinburgh store and waited sometime for assistance (the store was not that busy). Some staff members came and went while chatting amongst themselves. One helpful guy, who was helping another customer politely asked a colleague to help us. A helpful lady was found and took our order. The goods arrived on time and early into our ) hour waiting slot which was helpful. On of the boxes… Read Full Review

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