John Lewis Reviews

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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

John Lewis is now one of the largest Department Stores, We have many John Lewis reviews. So why not write your John Lewis Review on John Lewis Online or John Lewis UK, it could be about anything, from the John Lewis Gift List to John Lewis Flowers. Tell others now about your experience with the John Lewis department store.
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Latest Reviews

★☆☆☆☆

“Terrible Delivery & Customer Service”

Written on: 10/05/2017 by MillenHouse (1 review written)

I have always loved John Lewis. It used to be my first choice for big purchases, where quality, reliability and customer service were so important. However, my view has now completely changed. I ordered an expensive fridge online very recently. On the named delivery day I got a text with a morning delivery slot, but the fridge didn't arrive. Over the next 24 hours, I phoned John Lewis 3 times. Twice they promised they would phone me back, but they never did. Each time I was kept on hold… Read Full Review

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★★☆☆☆

“Free extended warranty- you get exactly what you pay for!”

Written on: 02/05/2017 by Jamus59 (3 reviews written)

I have a Lenovo Miix 300 ideapad. After just over one year (the manufacturers warranty) a single key, the letter V, fell off. No problem I thought, John Lewis have it guaranteed for two years. I phoned customer services, who said it needed to be returned to store (even though it was bought online), a 50 + mile round trip for me. The staff in store were courteous and helpful, sending it away for me. I was promised that should it not be back within 28 days they would provide me with a new… Read Full Review

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★☆☆☆☆

“Shoddy product, worse service”

Written on: 22/04/2017 by Dickson1993 (1 review written)

After 20 years our old cooker needed replacement, though it was still working. After much research we opted for a John Lewis brand cooker and buying from JL. The cooker conked within days. After much too-ing and fro-ing between my husband and customer services, a workman was finally sent out who advised getting a replacement. Again much too-ing and fro-ing with an email saying one thing and a text another until finally workmen arrived to remove the faulty cooker - with no replacement and no… Read Full Review

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★☆☆☆☆

“Zero customer service ”

Written on: 17/03/2017 by Mellywoo (2 reviews written)

As I couldn't leave a zero rating I have had to unfortunately leave a 1 star. A zero rating is more appropriate for the zero customer service I have received from John Lewis . I can totally understand why John Lewis only has a low overall score of good reviews , the majority being bad ! I am currently in the unfortunate position of dealing with their uncaring and unprofessional approach to customer service . Their Facebook page is a joke , acknowledging comments as if they are going to deal… Read Full Review

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★☆☆☆☆

“ASUS K31BF Desktop PC, Intel i5, 12GB RAM, 2TB, Black”

Written on: 28/02/2017 by nocustomercare (4 reviews written)

When I purchase a product I from John Lewis I expect quality, unfortunately this is not the case with my new ASUS K31BF Desktop PC, Intel i5, 12GB RAM, 2TB, Black. I purchase the ASUS PC to replace an aging but serviceable Vista based Dell System. I am sadly suffering from a bad case of buyer remorse. The ASUS K31BF is extremely noisy when compared with my 10-year-old Dell. Most of the noise comes from the fan but there also seems to be a fair amount generated by disk activity. When I compare… Read Full Review

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★☆☆☆☆

“Polite but completely ineffectual.Staff do not really...”

Written on: 09/02/2017 by Giantoctopus (1 review written)

I bought a Lenovo A10_70 tablet,July 1st.2016,encouraged by 2year guarantee. The tablet was to equip me for a 4 month Asian tour from September. It lasted 5days in Asia,though my Kindle continued to work. E mail communication with John Lewis was ok. On 11th January I delivered tablet to tech.support. I stated that I needed my tablet by 15 th February. Two weeks later,I travelled from Yorkshire to track progress.Staff thought me impatient,but e mail to Lenovo was promised. I wrote to request… Read Full Review

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★☆☆☆☆

“Apalling customer service”

Written on: 20/01/2017 by Butlerup104 (1 review written)

Had to chase for hours on the phone to find out what happened to the refund on my return. In the end told that this was sitting as a credit on my account- which I was unable to access. Promised call back, which never came. No acknowledgement from customer services at all that anything was wrong with the poor communication or my experience. Lied to by being told it was normal not to receive a notification when item is returned, but on probing found that to be untrue. No attempt to remedy the… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 15/01/2017 by Kimora307 (1 review written)

I was told that I had been contacted repeatedly by telephone re a purchase, turns out the person had got telephone numbers mixed up. Attitude was extremely arrogant. … Read Full Review

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★☆☆☆☆

“No notice of out of stock on online order”

Written on: 29/12/2016 by ldChavez135 (1 review written)

Ordered a men's dressing gown online on the 15th December. Went into my local store to collect it on Tuesday 20th, only to find they didnt have any stock. A text would have been nice to save me the journey. Not Impressed… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 03/12/2016

Sadly this store now relies on its past excellent customer service. I have updated my house this year & returned to John Lewis for the quality and service I have received previously,I have bought Kitchen, Flooring, curtains and blinds. Living very close to the store and a frequent customer I was aware the service in the store had deteriorated but because of past experience thought large purchases would be of good standard & service and problems in store are because there are so few staff… Read Full Review

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★☆☆☆☆

“Service Issues”

Written on: 23/11/2016 by Murrayrj389 (1 review written)

Aberdeen Store over-run by young, over confident, no service skills staff. The older staff are ignored and the younger especially in the male dominated department preen like peacocks. The days of buying from John Lewis for quality and service are gone… Read Full Review

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★★☆☆☆

“Restaurant food ”

Written on: 19/11/2016 by Jayb83 (1 review written)

I recently bought a turkey roast dinner and was very disappointed with the whole meal.under cooked vegetables and extremely over priced. A meal that cost less the £3 to serve cost just under £10. Very disappointed overall… Read Full Review

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★☆☆☆☆

“3 cancelled Orders for same item”

Written on: 17/11/2016 by Fowler198 (1 review written)

John Lewis online service is my worst ever experience and a total disappointment, after placing an order for a Dyson it was cancelled, spoke to customer service advised all OK and ask to replace order, again this was cancelled, spoke with Customer service again and they decided to place the order (which the person stated “all looks OK”) so after placing 3 orders and calls including on with their security department all orders were cancelled. All security data matched, invoice, delivery and… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 08/11/2016 by McClearyqj117 (1 review written)

Dear John Lewis Customer Care On 10th July I placed the attached order with you for a wardrobe fitted with 4 shelves and two rails, plus two packs of three shelves for which I paid in advance. The wardrobe with 4 shelves and two rails was fitted, plus one more shelf. The remaining 5 shelves have still not been delivered. A specific time for delivery was agreed (8 weeks) that has not been met. Under the Consumer Rights Act goods must be delivered within the timeframe agreed with the… Read Full Review

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★☆☆☆☆

“doesnt do what it says on the tin”

Written on: 29/09/2016 by Jermaine225 (1 review written)

John Lewis for all of its partners, representatives and assistants is unfortunately let down by senior head office staff who would rather you shop elsewhere than complain about their company. Id say the only think that works is click and collect; the rest is as bad as a combination of yodel on Christmas eve and the post office in 1970. Both yodel and the royal mail have made inroads into improving and are contactable but john lewis - were it not around - would not be around. Its is consistently… Read Full Review

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★☆☆☆☆

“Do not buy from John Lewis”

Written on: 02/09/2016 by Damari156 (1 review written)

Bought a dishwasher and paid for installation, which was not carried out correctly. Mistakes can happen, but what came next is unacceptable. I've been calling for the last 19 hours on and off, am constantly promised callbacks that don't materialise. Apparently the customer service 'team' is different from the delivery 'team'. As a customer, I don't care - I bought from John Lewis, full stop. All I have is a useless white cube and a load of unbroken promises. DO NOT BUY FROM JOHN LEWIS. … Read Full Review

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★☆☆☆☆

“Extremely Poor Customer Services ”

Written on: 29/07/2016 by salimaidan (1 review written)

Recent experience of a company that now appears to be unprincipled. It is a shame to see a once respected icon, who prided itself on its customer services fall to such low depths. Which includes giving loyal customers the run around and ignoring emails, just so they they can then refuse to allow the return of a faulty product. When you then factor in the rudeness of their “Customer Services“ representatives, it adds up to a very disappointing and costly experience. I had heard… Read Full Review

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★☆☆☆☆

“Please All Take The Time To Read, It May Help Others”

Written on: 25/07/2016 by Wholesome (1 review written)

I bought a £799 camera from John Lewis and added their advertised 3yr Accidental Damage cover. One year later (January 2016) I accidentally damaged a small section at the front of the camera. The camera went in for repair, after six weeks and countless phone calls later, it was returned to me. The return invoice clearly stated that a large section of the rear of the camera had been repaired as well as the simple fix to the front of the camera. On turning the camera on it was clear there were… Read Full Review

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★☆☆☆☆

“poor delivery service”

Written on: 27/06/2016 by jack32 (1 review written)

i ordered a washing machine, delivery was to be from 7am-2pm, now they've called me at 1.50 to say they're not gonna be able to honour it, really, so i wasted my day of waiting indoors for something that wasn't gonna happen in their huge timeframe, the cheek of it is 1 week before my delivery i asked if it could be moved to an afternoon appointment they said no, now I've needlessly wasted my time and am still here waiting, absolutely rubbish, not what i expected, … Read Full Review

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★☆☆☆☆

“Delivery”

Written on: 02/05/2016 by zfMonroe24 (1 review written)

Recently ordered washing machine and paid extra for collection of old machine and installing new . I admit I have a narrow galley kitchen but they decided before even trying that they couldn't do the job! I signed all relevant paperwork and as he left he say ' if you just remove the handles it will probably come out!! 15 minutes after they left I had removed the old and installed the new !! I always try to use John Lewis but don't think I will be in future!… Read Full Review

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