When I signed up for a package with sky which included a M&S gift voucher which I didn't receive I did a live chat with sky to sort this out and to no surprise I was cut off before the problem is resolved they make it very difficult to get threw to them and phone calls are at a ridiculously high rate to put you off calling its terrible considering the money they make from their customers!

my sky box kept freezing when trying to record programmes or partly recorded programmes. The guy at Sky was very helpful in getting the clarity of picture corrected on my screen. To cut a long story short I phoned Love Digital 3 times over the last two days without getting anything solved. As I have a communal dish they said that the fault was with my dish and I have to callout my Housing association engineer, which I did. He said everything was perfect with the signal and it had to be the box which is the problem. I called up loveDigital and told them that it was the box that is the problem and they had to send out an engneer and that I was fed up of calling them continuously. They said they will send out an engineer to look at the box and try fix it. My problem was what if they cant fix the box then do i have to wait again for them to make another appointment and bring another box? Apparently their policy is they have to come and see the box and try fix it first before they take a box out! I had already had a whole week of not being able to record and watch programmes (a service which I am paying for but not getting at the momnent) when asked whether they will reimburse me for it the lady said they couldnt....so why was I paying?!!!!! anyway I have to now wait 4 days till an engineer comes to check the box and miss out on any programmes i want to record which is annoying especially when you have children in the house that want to wacth their cartoons! I am so annoyed at the poor service received from LoveDigital and thus Sky (as I joined them and in turn have to deal with Live digital myself now)grrrr

You can upgrade your subscription online but you have to call up to downgrade. I have called twice to cancel the sky movies package but I'm still subscribed, and I'm being charged £ 16 a month extra for these channels. The terms and conditions say you need to give Sky 30 days notice to downgrade, wheras I have found its not that easy. My first request was ignored. The second time I called I recieved an apology for my 1st request not being actioned, I was also promised a call from the accounts department regarding the possibility of a refund but that call was not recieved and no refund occured. And I still have Sky Movies and am still paying £ 16 a month for endless repeats (I have now watched all the movies I want to watch). It's probably best you call customer services in the precense of your solicitor. My advise would be to not upgrade your package unless your prepared to commit to the increased cost long term, or be willing to ring customer services multiple times and repeat yourself endlessly about downgrading whilst the salesman tries to get you to spend even more money!

Not long after my son got married I decided, along with my husband, that we would take advantage of the 'Introduce a Friend Scheme' being run by Sky.

To take advantage of this I had to pay £99 installation fee and, once the Sky was installed, both my son and myself would receive £50 of M & S Vouchers EACH. This was in September 2008. It is now 30th December 2008 and, because neither myself nor my son had received the M & S Vouchers we had been promised, I telephoned Sky this morning.
WHAT A FARCE! I telephoned 4 times in all. Each time I got through I explained why I was phoning and the next thing I new, I had been cut off as far as I am aware. The 4th time I phoned I actually got through to someone whose customer service was FIRST CLASS.

However, despite that, it transpires that, according to Sky's records, they sent out my M & S Vouchers by 1st class post on 9th October 2008. They did not have the foresight to record it or register it so, despite the fact that I have not received them - and neither has my son - Sky had simply 'closed their records' and there was nothing I could do about it.

As it happens, I pursued the matter and the helpful women went off to check. She found out that I could contact Customer Relations - but, lo and behold - Sky Customer Relations were hiding behind a PO Box and did not have a telephone number by which customers could actually speak to them! That is unacceptable in itself for me, but the fact that they had to also hide behind a post office box rather than provide their full address compounded this issue as far as I am concerned.

I pursued the matter further - about my son's missing M & S vouchers. Apparently, Sky's records indicate that, despite all Sky's advertising, my son appeared to not be eligible - despite the fact that I had ensured he was when I signed all the paperwork. It was supposed to be part of the deal - £50 M & S Vouchers to me and £50 M & S Vouchers to him. Neither of us have received them because, basically, administration problems with the records Sky holds indicate that, if Sky say you have received your vouchers - then, apparently, that is the end of the matter.

Moreover, if Sky's records indicate that my son had not opted for M & S vouchers - despite the fact that he was eligible automatically because I had applied on his behalf when I paid the installation fee - then, apparently Sky can only be correct.

Basically, due to Sky, I have lost the equivalent of £100 and, if I had not insisted the matter was pursued, the matter would have ended the minute the helpful women put the telephone down. As it is, because I have insisted, she has made a note for her manager who will pass it on to the elusive Customer Relations Department - who will, in about 14 days' time, contact me.

Personally, considering how much money Sky is actually making from their customers, I feel that their customer service is extremely unhelpful too me, they really need to get their act together in my opinion now that all television stations will be going digital in the foreseeable future.

From further research, I have found out that not only are they a post office box, Sky's Customer Relations Department has not provided a valid contact address behind their post office address it seems?

I have been with Sky for about 5 years now and have had multi-room Sky + for about the last 3. Sky + is fantastic. You can series-link all your favourite programmes and fast-forward through the adverts.

Now for the bad - I was getting phone calls from various companies claiming to be calling "on behalf of Sky" every couple of weeks for months. Each time I asked them to stop calling as I had joined TPS several months ago. More recently I learned that Sky have a privacy policy where they pass on your personal details to 3rd parties, but if you don't like it then you can opt out of this on their website. Hopefully, I've had my last phone call!

We have had sky TV for the last 2 years as we can't get cable tv where we live so we had to opt for the more expensive sky TV. When we got it installed we got all the channels including sports and movies packages but soon cancelled the sports mix because it is cheaper to watch the sports you want in the pub for the extra it costs. Last year we also cancelled the movies mix as it was very expensive for the same movies to be repeated all the time each month and it was cheaper to buy the movies we actually wanted to see on DVD over the internet. We now have all six of the entertainment mixes witch are a great addition to the very few channels you get on normal tv. The big problem with sky tv is that most of there channels repeat the same programs every month so you have to channel hop a lot to see something new and it is very expensive compared to a lot of the cable TV suppliers out there but we don't have that choice because of where we live. The other thing with sky tv is that it is now getting less value as there are more and more free digital channels coming out all of the time. The one thing i do like about sky tv is that you can always find something to watch on the box even if it is the telly shopping that a lot of the channels play every night.

I've had Sky Digital since 2004 but will soon be coming to the end of my contract and not renewing. My favourite channel was paramount comedy but since roughly 2005/2006 they began broadcasting sleazy programmes after 12.00 AM, such 'Naked Camera' & 'Badly Dubbed Porn', and it's not just that they've taken over the time slots when they used to air stand up and other sitcoms they're just not funny. Also, recently they've started a trend where they run a whole season of one sitcom over the weekend, so for example they have "Two and half men" running over the weekend. I mean 5 or 6 episodes on Saturday and then 5 more episodes on Sunday would be tolerable but to have a whole day dedicated to one sitcom is not good programming in my opinion. The variety is also lacking. While I do love 'Everybody loves Raymond' and 'King of Queens'& Frasier, I believe they're lazy when it comes to planning content. For example, they had adverts running nearly after each sitcom announcing the Office would be shown and they aired seasons 1 & 2 and then stopped, while on freeview ITV2 they've finished airing season 3. I don't think this is good value for money. Believe it or not, having 200 channels does not mean more choice as you will find that after a month or so you will probably only watch 10-20 channels and even they become repetitive and boring. I don't blame Sky, obviously someone must be watching these channels but personally other than sitcoms and the odd movie or documentary I find reality TV/chat shows/police camera action shows extremely dull and it seems that TV is being taken over with this type of television. On a positive note, I love the new Sky Movies categories, it makes it easier to find the type of movie you're looking for e.g. Sci Fi/Horror and Comedy, but at over £30.00 the movies do not justify the price. And that is the main problem, for the quality of programmes being shown Sky Digital should be cheaper. A lot cheaper.

I am pleased that I am not the only person who has problems with Sky. I conceed that the company does provide an excellent service, but they are geared up for new customers and do not respect existing ones.

Why is it acceptable to pay a £60 call out charge for faults on their equipment? We are paying a lot of money to use their service? In bad weather my dish moved, I did not have a service for 6 weeks and they tried to charge me for repair!

Why do existing customers accept paying double to upgrade to Sky+?

I recently tried to leave Sky as I was selling up and moving to live in someone else's property in London (I live in Northern Ireland). They told me I would have to register a change of address (and pay for a re-install) I told them that I was moving into someone else's house and they would probably get a Sky account in their name. They actually called me dishonest over the phone and told me that they would more or less hunt me down and make my friend pay full cost subscriptions of over £300 + vat as I was a previous customer.

You know what? NTL might be a bit slow, Telewest may not provide 100% of the rubbishy channels, Home Choice might not provide all the movie channels, but hell, if it means not giving money to Sky - then that's what I am going to do.

And fyi, just because someone provides an OK service, does not mean you have to accept the poor way they treat you - reading some of the comments in this review.