American Express Centurion Black Reviews

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American Express Centurion Black go to www.americanexpress.co.uk
3.5 stars
Average rating for this product is: 3.5 out of 5

From 30 ratings and 105 reviews

Thumb up 61% of users recommend this product

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LenderBalance Transfer RateBalance Transfer DurationPurchase RatePurchase DurationAPR  
Virgin Credit Card0.00%3 months16 months 2.98% or £3.00 fee3 months16.60%
BT Standard Credit Card0.00%3 months13 months 3.00% fee3 months16.90%
MBNA Platinum Plus Visa0.00%3 months13 months 2.90% fee3 months15.90%

Average Ratings for American Express Centurion Black

  • Customer service3.7 stars
  • Value for Money3.1 stars
  • Reviewer Ratings3.4 stars
  • Overall Rating3.5 stars

105 Reviews For American Express Centurion Black

  • Guest 14th Sep 2009

    Reviewer rating: 1 stars


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    Had a Centurion for years, having gone through green, gold and platinum on the way. Was a Centurion Charter Member, whatever that means?

    Service was always patchy at best and their two for one on airlines became less and less attractive over time, to the point were you can get a better deal from a high street travel agent.

    In contrast, like quite a few other reviewers, I have had the Coutts World Card for some time and am very happy with what it and they do. Coutts have been discretely looking after the discretely wealthy for a long time and will continue to do well doing so.

  • Guest 14th Sep 2009

    Reviewer rating: 3 stars


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    I have had the American Express Centurion card since 99 and am a Charter Member, which is supposed to be the highlest level. My fee has just increased to £1800 and this had made me take a long look at whether or not I want to continue my membership. The biggest problem historically has been poor customer service and the fact that the 'offers' on flights etc can be easily beaten on the internet. The website is also a joke. I am going to New York in a couple of weeks and there is NO info on ...

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    Had an American Express card for about 5yrs. At £600 handy for family travel insurance, the odd 2 for 1 hotel deal etc. Tested travel service v Trailfinders last month. Virgin (Amex partner airline)& Raffles (partner hotel) same flights/same day. Centurion price over £1000 more than Trailfinders who took 2hrs, not 2days to confirm. Amex 'effort' was through brochure I could have got from any high st travel agent! And now they want £1800 for this? 2 out of 3 top restaurants visi ...

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    These ratings are based on the new Titanium Ceturion Card. We have held the Centurion Card for 13 years and are apalled at the increase in fees. We have now terminated our membership out of principal. We feel there were no added benefits for the extortionate increase and for this reason we can't help but think they are exploiting the hard working and loyal clients.

  • chatelaine04 24th Aug 2009

    Reviewer rating: 3 stars


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    Having been an American Express cardholder since 89 and a Centurion card holder since 99 I am appalled at the increase in the fees. I find you have to be very lucky to get anyone in client services who can be bothered and they rarely if ever call you back or manage to get better deals on travel or tickets.
    From day one when I tried to get them to organise a gift for someone overseas whilst I was abroad to missing currency, tickets for gigs with the wrong information which ended up in us prac ...

  • gsmillie 12th Aug 2009

    Reviewer rating: 2 stars


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    Having had the america express card for 7 nor so years, I was livid when the cost went up threefold. The additional benefits are OK, but if you have a PA they are not that useful. Also I pay personally for the card whereas my company would otherwise pay for my travel / drivers etc.

    Often I find that my largest items expenditure cannot be put on the card as the organisaton does not accept it, or the charges are exorbitant.

    I used to spend £100K + on it, but I am cancelling now. The custom ...

  • Guest 9th Aug 2009

    Reviewer rating: 2 stars


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    american express centurion black is a very expensive card to hold for "Personal PR" use. The benefits are becoming common with the other competitive cards and contrary to myths and folklore, Amex is not instituting credit limits one the Centurion Card. True, there is no spending limit as long as you stay within your credit limie!

  • Guest 5th Aug 2009

    Reviewer rating: 2 stars


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    1.I massively overpaid for a Silverseas Cruise by using Amex Centurion Travel compared to what was readily available on the web.
    2. A large transaction was put through without checking with me then Amex put a freeze on all my accounts until 50% was paid in the middle of a billing cycle.

    Stupid defines those who pay for poor service..I am giving mine back.

  • Guest 7th Jul 2009

    Reviewer rating: 2 stars


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    New fees - ouch! Not that much of a snob.
    The service is fine, but I have never found that they can get you anything exclusive (have tried concert tickets at hard to get gigs and been offered same price as a tout would charge, have not been able to get me a table at the places i have wanted to eat).

    I have had a American Express black amex for about 9 years now. Unfortunately with the fee going up from £600 to £1,800 I shall be giving it up.

  • a449 26th May 2009

    Reviewer rating: 2.5 stars


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    24x7 Travel service was the reason I got american express centurion black. But my experience is pretty much the same as quite a few of the other reviews here - it is just not as good as it ought to be. To be honest, the customer service on my no-cost virgin Amex from MBNA is just as good. Worth £600 but not worth the £1,800 they now want. And there are so many different Amex cards now, I'm no sure anyone knows it ' s their top-tier product.

  • amorten 17th May 2009

    Reviewer rating: 3.5 stars


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    I have an American Express Centurion card but over here when I fork it over no one really knows what it is. They say things like "ooh thats heavy" but they dont seem to know what it is. I wouldn't say here that closed doors open but maybe I am also not that great at asking what they do for Centrion card holders or waving it around. The fact I can have 5 supplementary card holders (Platinum cards) with all the insurance cover that I have is a very cheap way for me to give great insurance benefits ...

  • SJJ 777 11th May 2009

    Reviewer rating: 0.5 stars


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    Having been a American Express Centurion Black holder for the last 5 years, I am very disappointed that they are now changing the card to their new Titanium Centurion and increasing the annual fee from £650 to a whopping £1800, have they not heard of the world recession. Once my current year expires, I shall regrettably be leaving.

  • hbrooks Rank: Lance Corporal 14th Apr 2009

    Reviewer rating: 1 stars


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    The idea of American Express Centurion Black is great, execution is very poor. Not a success.

  • amordashov 29th Dec 2008

    Reviewer rating: 2 stars


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    Having current ownership of both an American Express Centurion Card and a Coutts World Card and having had them both for nearly 5 years, I can safely say that the World Card is the better card, though there is not much difference between them. The World Card has the advantage of personal bankers who know you and your spending habits and a concierge service capable of providing any service you may desire from any location in the world, but those are the only differences I have found to be useful ...

  • fc1922 4th Sep 2008

    Reviewer rating: 1.5 stars


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    I had this card but was finally offered an account by Coutts (a British private bank) and immediately cancelled it. Coutts gives you a card with no credit limit, personal bankers (who know you and have absolute authority) and no annual fee. They require to have a minimum of $500,000 and an annual income of at least $200,000 but you do not have to deal with idiots on the phone or AmEx bureaucracy.

  • Guest 23rd May 2008

    Reviewer rating: 0.5 stars


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    They should be embarassed of themselves.

  • GAFFA 24th Apr 2008

    Reviewer rating: 3.5 stars


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    Have got more out of my PURE-LUXURY card as i also get the extra health benefits which none of the other cards offer! However this also comes at a price and some exclusivity. Amex only offers travel and leisure benefits but what about health?..Listen to us amex!!!

  • Guest 15th Apr 2008

    Reviewer rating: 1.5 stars


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    I have recently cancelled my Centurion card, having had one since 1999. The travel service is poor - the internet offers better deals.

    There is really no benefit to this product and the customer service whilst initially was great is know nothing better than average.

  • clarkrossi 11th Apr 2008

    Reviewer rating: 5 stars


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    I was one of the first in '99 to be invited to be a Black Card holder. I'm known as a 'Charter Member' which means I'm one level above that of a normal Black Card user.

    I'm only 36, but have had an Amex card since I was 21, so they know me well..

  • Guest 9th Apr 2008

    Reviewer rating: 2 stars


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    I was offered a "Black Card" based on prior purchase history. After paying the outrageous fees for years and never using any of the "exclusive" services, I finally downgraded to a Costco Cash Back AmEx.