American Express Centurion Black Reviews

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I have been Amex member since 1986 from Green over years to Black now called Titanium Centurion. As a mug paid the new fee thinking the service would improve. Absolutely useless even worse than before. In the old days they could not get you a restaurant or special tickets for shows or arrange travel without it being 3 times more expensive than anywhere else. Now you cannot even contact them and get a response. Have to go through their e-mail service and whenever you ask for anything you get a response saying that someone will revert in 24 hours.
It has become an overglorified travel agency. I only stayed because of loyalty but even this has gone now. Good bye Amex Centurion.

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Been member for 13years - Benefits are next to zero.
As many others have reported why on earth pay Amex over £2000 per person more for a business class flight - Yes, the same flight the same date the same Airline! Can they find you that hard to get table ... No - Can they find you concert seats yes but not where you would like to be located - Ebay or tout better choice and cheaper that Amex.
Like many others time to call hault. Too many other options out there.

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I have the very distinct impression that platinum and centurion are the same personnel but identify you from the fone number that you use. £1800 pa is ridiculous especially in this day and age - it cannot be justified so goodbye Centurion!

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Had a Centurion for years, having gone through green, gold and platinum on the way. Was a Centurion Charter Member, whatever that means?

Service was always patchy at best and their two for one on airlines became less and less attractive over time, to the point were you can get a better deal from a high street travel agent.

In contrast, like quite a few other reviewers, I have had the Coutts World Card for some time and am very happy with what it and they do. Coutts have been discretely lookin ...

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I have had the American Express Centurion card since 99 and am a Charter Member, which is supposed to be the highlest level. My fee has just increased to £1800 and this had made me take a long look at whether or not I want to continue my membership. The biggest problem historically has been poor customer service and the fact that the 'offers' on flights etc can be easily beaten on the internet. The website is also a joke. I am going to New York in a couple of weeks and there is NO info on ...

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Had an American Express card for about 5yrs. At £600 handy for family travel insurance, the odd 2 for 1 hotel deal etc. Tested travel service v Trailfinders last month. Virgin (Amex partner airline)& Raffles (partner hotel) same flights/same day. Centurion price over £1000 more than Trailfinders who took 2hrs, not 2days to confirm. Amex 'effort' was through brochure I could have got from any high st travel agent! And now they want £1800 for this? 2 out of 3 top restaurants visi ...

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These ratings are based on the new Titanium Ceturion Card. We have held the Centurion Card for 13 years and are apalled at the increase in fees. We have now terminated our membership out of principal. We feel there were no added benefits for the extortionate increase and for this reason we can't help but think they are exploiting the hard working and loyal clients.

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Having been an American Express cardholder since 89 and a Centurion card holder since 99 I am appalled at the increase in the fees. I find you have to be very lucky to get anyone in client services who can be bothered and they rarely if ever call you back or manage to get better deals on travel or tickets.
From day one when I tried to get them to organise a gift for someone overseas whilst I was abroad to missing currency, tickets for gigs with the wrong information which ended up in us prac ...

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Having had the america express card for 7 nor so years, I was livid when the cost went up threefold. The additional benefits are OK, but if you have a PA they are not that useful. Also I pay personally for the card whereas my company would otherwise pay for my travel / drivers etc.

Often I find that my largest items expenditure cannot be put on the card as the organisaton does not accept it, or the charges are exorbitant.

I used to spend £100K + on it, but I am cancelling now. The custom ...

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american express centurion black is a very expensive card to hold for "Personal PR" use. The benefits are becoming common with the other competitive cards and contrary to myths and folklore, Amex is not instituting credit limits one the Centurion Card. True, there is no spending limit as long as you stay within your credit limie!

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1.I massively overpaid for a Silverseas Cruise by using Amex Centurion Travel compared to what was readily available on the web.
2. A large transaction was put through without checking with me then Amex put a freeze on all my accounts until 50% was paid in the middle of a billing cycle.

Stupid defines those who pay for poor service..I am giving mine back.

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New fees - ouch! Not that much of a snob.
The service is fine, but I have never found that they can get you anything exclusive (have tried concert tickets at hard to get gigs and been offered same price as a tout would charge, have not been able to get me a table at the places i have wanted to eat).

I have had a American Express black amex for about 9 years now. Unfortunately with the fee going up from £600 to £1,800 I shall be giving it up.

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24x7 Travel service was the reason I got american express centurion black. But my experience is pretty much the same as quite a few of the other reviews here - it is just not as good as it ought to be. To be honest, the customer service on my no-cost virgin Amex from MBNA is just as good. Worth £600 but not worth the £1,800 they now want. And there are so many different Amex cards now, I'm no sure anyone knows it ' s their top-tier product.

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I have an American Express Centurion card but over here when I fork it over no one really knows what it is. They say things like "ooh thats heavy" but they dont seem to know what it is. I wouldn't say here that closed doors open but maybe I am also not that great at asking what they do for Centrion card holders or waving it around. The fact I can have 5 supplementary card holders (Platinum cards) with all the insurance cover that I have is a very cheap way for me to give great insurance benefits ...

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Having been a American Express Centurion Black holder for the last 5 years, I am very disappointed that they are now changing the card to their new Titanium Centurion and increasing the annual fee from £650 to a whopping £1800, have they not heard of the world recession. Once my current year expires, I shall regrettably be leaving.

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The idea of American Express Centurion Black is great, execution is very poor. Not a success.

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Having current ownership of both an American Express Centurion Card and a Coutts World Card and having had them both for nearly 5 years, I can safely say that the World Card is the better card, though there is not much difference between them. The World Card has the advantage of personal bankers who know you and your spending habits and a concierge service capable of providing any service you may desire from any location in the world, but those are the only differences I have found to be useful ...

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I had this card but was finally offered an account by Coutts (a British private bank) and immediately cancelled it. Coutts gives you a card with no credit limit, personal bankers (who know you and have absolute authority) and no annual fee. They require to have a minimum of $500,000 and an annual income of at least $200,000 but you do not have to deal with idiots on the phone or AmEx bureaucracy.

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They should be embarassed of themselves.

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Have got more out of my PURE-LUXURY card as i also get the extra health benefits which none of the other cards offer! However this also comes at a price and some exclusivity. Amex only offers travel and leisure benefits but what about health?..Listen to us amex!!!