Written on: 13/10/2012
Go in to plenty of detail, talk about the key elements you like, was there anything you (read more)
Written on: 20/08/2012 by EVSTA (1 review written)
THE SERVICE OR LACK THERE OF IS BEYOND REPROACH. EVERY TIME I HAVE TRIED TO USE THE CONCIERGE SERVICE THERE HAS BEEN A PROBLEM. I AM NOT QUITE SURE WHY I PAY $5000 A YEAR FOR A CARD THAT HAS NO MORE BENEFITS THAN A PLATINUM BANK CARD. THE CUSTOMER SERVICE MANAGER IS THE MOST INCOMPETENT PERSON I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH. SPEND THE $100 DOLLARS A WEEK THAT THIS USLESS CARD COSTS ON SOMETHING THAT YOU WILL ENJOY. PLEASE BE UNDER NO ILLUSION, THIS CARD AND ITS SERVICES... (read more)
Written on: 12/05/2011 by bart bush (1 review written)
Ihad a gold card 1982 and was invited to get the black card in 1997,i used it ever since to pay stors,hotels etc.I used the travell service once,and could have got a much better deal if i did it through my travell agent.I also issued a black card for my son,and two platinum cards for my daughters.I do not think that the annual fees i pay is justifid.I experianced delay and trouble to get portion of the compensation for travell insurance claims.I will not renew my membership again. (read more)
Written on: 02/02/2011 by billywilgar (2 reviews written)
I couldn't beleve the almost 300% increase in cost to have this card, but i was convinced by the member of staff who called to persuade me of the incresed benefits. I felt obliged to use the service more once I renewed my membership, and can only describe my experiances with the concierge and travel service as dissapointing. I have been able to achieve better deals and better service independantly. On a positive note, the automatic upgrade to Virgin Gold card status has been a great experiance! (read more)
Written on: 28/12/2010 by caspia1 (1 review written)
I've been with Amex for 23 years. I was invited to receive the Centurion card and accepted it, despite its the 650 pound fee. Worked well for me since they introduced it.
Now, Centurion ceases to exist they asked me to have the Titanium for 1800 pounds. Why? I don't need nor use many of the facilities offered, yet I was happy to pay the 650 for Centurion....However, I am not going to keep the Titanium and I will be reverting to Platinum as of the 20th January. The fee is 300 pounds.
The fact... (read more)
Written on: 16/11/2010 by clivedrake (1 review written)
I am a founding member from 1999 with Centurion. At first I was really happy with the whole concept and the service - for ringing a personal contact was the best part of the whole service. Then in 2008 they tripled the card fee - and worst still "deleted" the personal contact part of the service. (Fortunately I have - only just - managed to hold on to a personal conact who is very helpful to me). Now its hit and miss and annoyingly if you speak to someone say a 12 noon - you have to give out... (read more)
Written on: 01/11/2010 by dokanman (21 reviews written)
I have given up with Centurion - what, exactly am I paying 1800 quid a year for?
Travel service? - Always more expensive than any other travel agent. Occasional benefits in hotel on "Fine Hotels" - that you get with Platinum card anyway. Hopeless at booking any hotel that isn't a big brand.
Companion seats on flights? - only on "qualifying" fares that are at least double - and more, what I pay through a regular travel agent.
SPG Gold card? - I get a Platinum card, ta v much as I am a... (read more)
Written on: 03/09/2010
I'm sorry Centurion Card but No Thanks and No more.
I've just reverted to Platinum status after 2 years at Black or Titanium level. Frankly, it's a wannabe card. In summary, most of the benefits are really for people who are NOT traveling in premium class class and who need access to facilities that are available for real premium travelers. The so called hotel deals can invariably be bettered with a single phone call. The Loyalty cards are, for the most part, cards you already have (Hilton,... (read more)
Written on: 19/06/2010
Been Amex member since 97. Had black card when it first came out in 2000.
Fee has tripled and benefits halved. Customer service is the worst. Hotel/airfare rates are rip off.
Gave it back this month. Using citibank premier miles now. Same airmiles ratio per $ spent as black.
If you don't mind paying 2k to carry a piece of metal in your wallet then get it.
Before it used to have the wow factor. Now everyone has it. It's no big deal. (read more)
Written on: 23/05/2010
Amex customer for 25 years, Centurian for 11 years.
Just heard about the 'new and improved' Titanium card and will also be canceling of renewal.
I spent 2 months at the beginning of 2010 traveling with my wife and two young sons in USA/Canada and thought Amex would be able to help out with the planning... what a mistake! We had problem after problem, not least that they managed to get our names wrong FOUR times on international air tickets - despite having emailed the correct names FOUR... (read more)
Written on: 08/05/2010
Had a Centurion card for a number of years,when business went bad I racked up $150,000 on it and could not pay the bill ! That was the best value I got out of the card. (read more)
Written on: 27/04/2010
I've been an Amex card holder since 92, starting with gold, then platinum followed by charter membership of the centurion card around 10 years ago. At that time, with a cost of £650, it was expensive but acceptable, and the concierge tried their best to help.
Recently however this has gone so far downhill, it's below ground. Imagine my surprise when a snide Amex account manager, clearly trying to remain polite with me as he was being recorded, explained to me that my unapproved limit was... (read more)
Written on: 20/04/2010
Disgracefully poor customer services and incredibly poor value all round. Everything which they have done for me over the past 10 years has gone wrong and they had the arrogance to triple the annual membership costs and give no extra benefits whatsoever for cardholders outside London. I made a protest and moved to a Platinum but the process caused me so much grief and hassle I wish I had just moved to another card provider. Shame on you American Express. (read more)
Written on: 15/04/2010
I have been a long term Amex customer. Like most others here I find the new£1800 Centurion fee totally outrageous. Its introduction at a time of economic turmoil is totally out of touch with prevailing financial climate. When I phoned up Amex to inform them I was leaving they asked me were the benefits explained properly to me. I told them that they had.
They said that they have made tremendous improvements in the Concierge service etc - I have not noticed this.
I will miss the... (read more)
Written on: 16/03/2010 by kotel (3 reviews written)
I have an American Express Centurion card but over here when I fork it over no one really knows what it is. They say things like "ooh that's heavy" but they don't seem to know what it is. I wouldn't say here that closed doors open but maybe I am also not that great at asking what they do for Centrion card holders or waving it around. The fact I can have 5 supplementary card holders (Platinum cards) with all the insurance cover that I have is a very cheap way for me to give great insurance... (read more)
Written on: 16/03/2010 by varamohan (4 reviews written)
really i learned about this one through online..in firstly i connected with this one and registered myself..but due to the citizenship i came to face lot of problems i charges and "downgraded" to platinum because I felt that the new, £1800 fee was good but i came to know about the offerings are problematic.at one point of time i want drop myself from the position to withdraw from cardholders..but later on i learned to use the facilities they offered (read more)
Written on: 08/03/2010
Just been "downgraded" to platinum because I felt that the new, £1800 fee was ridiculous. I appreciate that they only need 25% of card holders to pay up to break even but this whole business leaves a very negative impression of this company. A member for 20 years but if service declines any more then this will be my last year at whatever colour they offer me. (read more)
Written on: 17/02/2010
Member since 1988
I was happy up until recently. At £650 It paid for itself... just.
Now that the price is going up to £1800 I cannot justify it anymore.
It has relatively good benefits for the money, although a recent insurance claim for late luggage got a very shoddy response although they did eventually cough up.
Up until now I would have recommended it to a friend who travels alot.
Not now though. The priority pass can be bought for less, and not once has the travel agency provided a... (read more)
Written on: 16/02/2010
I have been an Amex member since 88 and held a Centurion card for about 10 years. The only real benefits to me are the travel insurance and priority pass membership for myself and my supplementary card holder. I have never been able to book flights or hotels through the travel service as much better deals can be found on the internet more quickly and efficienly.
The arrogance of American Express in tripling the card fee is immense but frankly I'm not surprised as the service has gone... (read more)
Written on: 13/02/2010
I have been an Amex member since 1984. I started with Gold, was invited to become Charter Member Platinum when it was launched as an invite only card. The Platinum concierge service at this time was fabulous. In 1999 I was invited to become a Charter Member Centurion Card with a £650 annual fee. The concierge service was dire, nowhere near as good as the original Platinum (which was now a regular card for which anyone could apply). I know that at weekends, at least, the Black Card concierge... (read more)
Written on: 11/02/2010
American Expresss Centurion/Titanium Card:
Well what can I say: i have been an amex card holder since 1994 and a centurion card holder for 11 years. Now its going titanium - thats what the letter through the post said this morning,and the cost....£1800 p.a. Well that works out to £18,000 in 10 years. I use this card for most of my purchases. I have only ever used Amex for travel 3 times and the concierge service once and 2 special events which were pretty good.
Alas, Amex £1800 cannot be... (read more)
Written on: 10/01/2010
I have been Amex member since 1986 from Green over years to Black now called Titanium Centurion. As a mug paid the new fee thinking the service would improve. Absolutely useless even worse than before. In the old days they could not get you a restaurant or special tickets for shows or arrange travel without it being 3 times more expensive than anywhere else. Now you cannot even contact them and get a response. Have to go through their e-mail service and whenever you ask for anything you get... (read more)
Written on: 08/01/2010
Been member for 13years - Benefits are next to zero.
As many others have reported why on earth pay Amex over £2000 per person more for a business class flight - Yes, the same flight the same date the same Airline! Can they find you that hard to get table ... No - Can they find you concert seats yes but not where you would like to be located - Ebay or tout better choice and cheaper that Amex.
Like many others time to call hault. Too many other options out there.
Written on: 01/01/2010
I have the very distinct impression that platinum and centurion are the same personnel but identify you from the fone number that you use. £1800 pa is ridiculous especially in this day and age - it cannot be justified so goodbye Centurion! (read more)
Written on: 14/09/2009
Had a Centurion for years, having gone through green, gold and platinum on the way. Was a Centurion Charter Member, whatever that means?
Service was always patchy at best and their two for one on airlines became less and less attractive over time, to the point were you can get a better deal from a high street travel agent.
In contrast, like quite a few other reviewers, I have had the Coutts World Card for some time and am very happy with what it and they do. Coutts have been discretely... (read more)
Written on: 14/09/2009
I have had the American Express Centurion card since 99 and am a Charter Member, which is supposed to be the highlest level. My fee has just increased to £1800 and this had made me take a long look at whether or not I want to continue my membership. The biggest problem historically has been poor customer service and the fact that the 'offers' on flights etc can be easily beaten on the internet. The website is also a joke. I am going to New York in a couple of weeks and there is NO info on... (read more)
Written on: 10/09/2009
Had an American Express card for about 5yrs. At £600 handy for family travel insurance, the odd 2 for 1 hotel deal etc. Tested travel service v Trailfinders last month. Virgin (Amex partner airline)& Raffles (partner hotel) same flights/same day. Centurion price over £1000 more than Trailfinders who took 2hrs, not 2days to confirm. Amex 'effort' was through brochure I could have got from any high st travel agent! And now they want £1800 for this? 2 out of 3 top restaurants visited in... (read more)
Written on: 27/08/2009
These ratings are based on the new Titanium Ceturion Card. We have held the Centurion Card for 13 years and are apalled at the increase in fees. We have now terminated our membership out of principal. We feel there were no added benefits for the extortionate increase and for this reason we can't help but think they are exploiting the hard working and loyal clients. (read more)
Written on: 24/08/2009 by chatelaine04 (1 review written)
Having been an American Express cardholder since 89 and a Centurion card holder since 99 I am appalled at the increase in the fees. I find you have to be very lucky to get anyone in client services who can be bothered and they rarely if ever call you back or manage to get better deals on travel or tickets.
From day one when I tried to get them to organise a gift for someone overseas whilst I was abroad to missing currency, tickets for gigs with the wrong information which ended up in us... (read more)
Written on: 12/08/2009 by gsmillie (1 review written)
Having had the america express card for 7 nor so years, I was livid when the cost went up threefold. The additional benefits are OK, but if you have a PA they are not that useful. Also I pay personally for the card whereas my company would otherwise pay for my travel / drivers etc.
Often I find that my largest items expenditure cannot be put on the card as the organisaton does not accept it, or the charges are exorbitant.
I used to spend £100K + on it, but I am cancelling now. The customer... (read more)
Written on: 09/08/2009
american express centurion black is a very expensive card to hold for "Personal PR" use. The benefits are becoming common with the other competitive cards and contrary to myths and folklore, Amex is not instituting credit limits one the Centurion Card. True, there is no spending limit as long as you stay within your credit limie! (read more)
Written on: 05/08/2009
1.I massively overpaid for a Silverseas Cruise by using Amex Centurion Travel compared to what was readily available on the web.
2. A large transaction was put through without checking with me then Amex put a freeze on all my accounts until 50% was paid in the middle of a billing cycle.
Stupid defines those who pay for poor service..I am giving mine back. (read more)
Written on: 07/07/2009
New fees - ouch! Not that much of a snob.
The service is fine, but I have never found that they can get you anything exclusive (have tried concert tickets at hard to get gigs and been offered same price as a tout would charge, have not been able to get me a table at the places i have wanted to eat). I have had a American Express black amex for about 9 years now. Unfortunately with the fee going up from £600 to £1,800 I shall be giving it up. (read more)
Written on: 26/05/2009 by a449 (1 review written)
24x7 Travel service was the reason I got american express centurion black. But my experience is pretty much the same as quite a few of the other reviews here - it is just not as good as it ought to be. To be honest, the customer service on my no-cost virgin Amex from MBNA is just as good. Worth £600 but not worth the £1,800 they now want. And there are so many different Amex cards now, I'm no sure anyone knows it ' s their top-tier product. (read more)
Written on: 17/05/2009 by amorten (1 review written)
I have an American Express Centurion card but over here when I fork it over no one really knows what it is. They say things like "ooh thats heavy" but they dont seem to know what it is. I wouldn't say here that closed doors open but maybe I am also not that great at asking what they do for Centrion card holders or waving it around.
The fact I can have 5 supplementary card holders (Platinum cards) with all the insurance cover that I have is a very cheap way for me to give great insurance... (read more)
Written on: 11/05/2009 by SJJ 777 (1 review written)
Having been a American Express Centurion Black holder for the last 5 years, I am very disappointed that they are now changing the card to their new Titanium Centurion and increasing the annual fee from £650 to a whopping £1800, have they not heard of the world recession. Once my current year expires, I shall regrettably be leaving. (read more)
Written on: 14/04/2009 by hbrooks (1 review written)
The idea of American Express Centurion Black is great, execution is very poor. Not a success. (read more)
Written on: 29/12/2008 by amordashov (1 review written)
Having current ownership of both an American Express Centurion Card and a Coutts World Card and having had them both for nearly 5 years, I can safely say that the World Card is the better card, though there is not much difference between them. The World Card has the advantage of personal bankers who know you and your spending habits and a concierge service capable of providing any service you may desire from any location in the world, but those are the only differences I have found to be... (read more)
Written on: 04/09/2008 by fc1922 (1 review written)
I had this card but was finally offered an account by Coutts (a British private bank) and immediately cancelled it. Coutts gives you a card with no credit limit, personal bankers (who know you and have absolute authority) and no annual fee. They require to have a minimum of $500,000 and an annual income of at least $200,000 but you do not have to deal with idiots on the phone or AmEx bureaucracy. (read more)
Written on: 24/04/2008 by GAFFA (1 review written)
Have got more out of my PURE-LUXURY card as i also get the extra health benefits which none of the other cards offer! However this also comes at a price and some exclusivity. Amex only offers travel and leisure benefits but what about health?..Listen to us amex!!! (read more)
Written on: 15/04/2008
I have recently cancelled my Centurion card, having had one since 1999. The travel service is poor - the internet offers better deals.
There is really no benefit to this product and the customer service whilst initially was great is know nothing better than average. (read more)
Written on: 11/04/2008 by clarkrossi (1 review written)
I was one of the first in '99 to be invited to be a Black Card holder. I'm known as a 'Charter Member' which means I'm one level above that of a normal Black Card user.
I'm only 36, but have had an Amex card since I was 21, so they know me well.. (read more)
Written on: 09/04/2008
I was offered a "Black Card" based on prior purchase history. After paying the outrageous fees for years and never using any of the "exclusive" services, I finally downgraded to a Costco Cash Back AmEx. (read more)
Written on: 09/04/2008 by Malestone7469 (1 review written)
Yes, its true that there are other cards with zero annual fees etc. Being able to use the Amex Black basically says that the user does not mind paying for his perks/kicks.
I know that Amex has recently started to remake themselves anew after all the bad comments and press from the members. But please remember why you took THE BLACK CARD in the 1st place...
DISTINCTION above all else. (read more)
Written on: 02/04/2008 by DJF (1 review written)
Centirion Card, is the perfect card for me, and I wouldn't give mine up for anything. I can use my card everywhere I want to. I have no problems with processing large transactions. I have never had anything but fabulous Customer Service, and I always receive upgrades to hotel rooms. (read more)
Written on: 25/03/2008
Why deal with amex when they don't even know what the word
'customer service" really means. for each and every one of you readers think about this:
There are so many credit cards on the market that offer zero
annual fee's. i would think that these high annual fee's could be donated to some charity vs. giving it to ax. Its just a piece of plastic.
the zero annual fee cards work the same. you purchase something, the bill comes and you pay the bill by its due date.
for those interested in... (read more)
Written on: 06/03/2008 by USNYBlack1 (1 review written)
Many upgrades available when you use the American Express Centurion Black, flew home to NY using British Airways, even thou only booked into economy, one flash of the black card - and I was whisked away to first class. Sitting just 2 rows away from Victoria Beckham!
Jimmy Choo (marbella) shut down for one afternoon so I was able to browse the shoes in privacy - this privilege was gained by my Black Card! Once tried to spend $80.000 USD in Hermes NY - and shamefully the black card was denied,... (read more)
Written on: 20/02/2008 by berkshiredavid (1 review written)
You have to fight to get to someone who cares when you call the American Express Centurion Black customer service.
Its seems you get the same service as Platinum users
Only ever had an upgrade once with a very expensive hotel
Travel service is terrible, they often just look at Expedia.
People do not call you back and have only just started using email. (read more)
Written on: 23/01/2008 by TheDoubleO (1 review written)
I down graded back to the Platinum card, and frankly a Green card would be just as handy. The only advantage to the Platinum card is not that it has some kind of prestige, but its the airline points that makes me keep this one.
Finally, I don't really care which card I use now, its only a tool to get something paid for without having to carry cash and to be rewarded with free travel points etc. Also, why pay Amex $2,000 for the use of the card when now I pay $125.00. (read more)
As rated by real users
" Awful Customer Service " Read More
" Appalling Customer Services " Read More
Written by BendyB
" Great card but be vigalant and terrible CS at weekend " Read More
" Stay away. " Read More
" Please Please Avoid This Company!!!!!!!! " Read More