american express centurion black reviews | Watch This Item.

Average Ratings
Customer service	7.7/10
Value for Money	6.6/10
Reviewer Rating	7.1/10
Overall Rating	7.2/10

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66% Recommended63 out of 96 Reviews

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96 Review Centre American Express Centurion Black Reviews

Full review by
a449
on 26th May 2009

User Rating : 5
Respect : 0

Good Points: 24x7 Travel service. Hotel scheme status. Car rental insurance. Travel insurance.

Bad Points: Amex Plat probably gives 80% of the benefits at under 20% of the cost.

General comments: 24x7 Travel service was the reason I got american express centurion black. But my experience is pretty much the same as quite a few of the other reviews here - it is just not as good as it ought to be. To be honest, the customer service on my no-cost virgin Amex from MBNA is just as good. Worth £600 but not worth the £1,800 they now want. And there are so many different Amex cards now, I'm no sure anyone knows it ' s their top-tier product.
a449's review and ratings | 111 words
Review by
amorten
on 17th May 2009

User Rating : 7
Respect : 0
I have an American Express Centurion card but over here when I fork it over no one really knows what it is. They say things like "ooh thats heavy" but they dont seem to know what it is. I wouldn't say here that closed doors open but maybe I am also not that great at asking what they do for Centrion card holders or waving it around. The fact I can have 5 supplementary card holders (Platinum cards) with all the insurance cover that I have is a very cheap way for me to give great insurance benefits ...
amorten's full review | 241 words
Review by
SJJ 777
on 11th May 2009

User Rating : 1
Respect : 0
Having been a American Express Centurion Black holder for the last 5 years, I am very disappointed that they are now changing the card to their new Titanium Centurion and increasing the annual fee from £650 to a whopping £1800, have they not heard of the world recession. Once my current year expires, I shall regrettably be leaving.
SJJ 777's full review | 68 words
Review by
hbrooks
on 14th Apr 2009

User Rating : 2
Respect : 0
The idea of American Express Centurion Black is great, execution is very poor. Not a success.
hbrooks's full review | 35 words
Review by
amordashov
on 29th Dec 2008

User Rating : 4
Respect : 0
Having current ownership of both an American Express Centurion Card and a Coutts World Card and having had them both for nearly 5 years, I can safely say that the World Card is the better card, though there is not much difference between them. The World Card has the advantage of personal bankers who know you and your spending habits and a concierge service capable of providing any service you may desire from any location in the world, but those are the only differences I have found to be useful ...
amordashov's full review | 152 words
Review by
fc1922
on 4th Sep 2008

User Rating : 3
Respect : 0
I had this card but was finally offered an account by Coutts (a British private bank) and immediately cancelled it. Coutts gives you a card with no credit limit, personal bankers (who know you and have absolute authority) and no annual fee. They require to have a minimum of $500,000 and an annual income of at least $200,000 but you do not have to deal with idiots on the phone or AmEx bureaucracy.
fc1922's full review | 92 words
Review by
Guest.
on 23rd May 2008

User Rating : 1
Respect : 0
They should be embarassed of themselves.
Guest's full review | 31 words
Review by
GAFFA
on 24th Apr 2008

User Rating : 7
Respect : 0
Have got more out of my PURE-LUXURY card as i also get the extra health benefits which none of the other cards offer! However this also comes at a price and some exclusivity. Amex only offers travel and leisure benefits but what about health?..Listen to us amex!!!
GAFFA's full review | 70 words
Review by
Guest.
on 15th Apr 2008

User Rating : 3
Respect : 0
I have recently cancelled my Centurion card, having had one since 1999. The travel service is poor - the internet offers better deals. There is really no benefit to this product and the customer service whilst initially was great is know nothing better than average.
Guest's full review | 53 words
Review by
clarkrossi
on 11th Apr 2008

User Rating : 10
Respect : -1
I was one of the first in '99 to be invited to be a Black Card holder. I'm known as a 'Charter Member' which means I'm one level above that of a normal Black Card user. I'm only 36, but have had an Amex card since I was 21, so they know me well..
clarkrossi's full review | 66 words | 1 comment added.
Review by
Guest.
on 9th Apr 2008

User Rating : 4
Respect : 0
I was offered a "Black Card" based on prior purchase history. After paying the outrageous fees for years and never using any of the "exclusive" services, I finally downgraded to a Costco Cash Back AmEx.
Guest's full review | 44 words
Review by
Malestone7469
on 9th Apr 2008

User Rating : 9
Respect : 0
Yes, its true that there are other cards with zero annual fees etc. Being able to use the Amex Black basically says that the user does not mind paying for his perks/kicks. I know that Amex has recently started to remake themselves anew after all the bad comments and press from the members. But please remember why you took THE BLACK CARD in the 1st place... DISTINCTION above all else.
Malestone7469's full review | 117 words
Review by
DJF
on 2nd Apr 2008

User Rating : 8
Respect : 0
Centirion Card, is the perfect card for me, and I wouldn't give mine up for anything. I can use my card everywhere I want to. I have no problems with processing large transactions. I have never had anything but fabulous Customer Service, and I always receive upgrades to hotel rooms.
DJF's full review | 51 words
Review by
Guest.
on 25th Mar 2008

User Rating : 0
Respect : 0
Why deal with amex when they don't even know what the word 'customer service" really means. for each and every one of you readers think about this: There are so many credit cards on the market that offer zero annual fee's. i would think that these high annual fee's could be donated to some charity vs. giving it to ax. Its just a piece of plastic. the zero annual fee cards work the same. you purchase something, the bill comes and you pay the bill by its due date. for those interested in trave ...
Guest's full review | 283 words
Review by
USNYBlack1
on 6th Mar 2008

User Rating : 10
Respect : 0
Many upgrades available when you use the American Express Centurion Black, flew home to NY using British Airways, even thou only booked into economy, one flash of the black card - and I was whisked away to first class. Sitting just 2 rows away from Victoria Beckham! Jimmy Choo (marbella) shut down for one afternoon so I was able to browse the shoes in privacy - this privilege was gained by my Black Card! Once tried to spend $80.000 USD in Hermes NY - and shamefully the black card was denied, but ...
USNYBlack1's full review | 101 words
Review by
berkshiredavid
on 20th Feb 2008

User Rating : 5
Respect : 0
You have to fight to get to someone who cares when you call the American Express Centurion Black customer service. Its seems you get the same service as Platinum users Only ever had an upgrade once with a very expensive hotel Travel service is terrible, they often just look at Expedia. People do not call you back and have only just started using email.
berkshiredavid's full review | 80 words
Review by
TheDoubleO
on 23rd Jan 2008

User Rating : 2
Respect : 0
I down graded back to the Platinum card, and frankly a Green card would be just as handy. The only advantage to the Platinum card is not that it has some kind of prestige, but its the airline points that makes me keep this one. Finally, I don't really care which card I use now, its only a tool to get something paid for without having to carry cash and to be rewarded with free travel points etc. Also, why pay Amex $2,000 for the use of the card when now I pay $125.00.
TheDoubleO's full review | 307 words
Review by
kolobos
on 7th Jan 2008

User Rating : 0
Respect : 0
Attitudes within Amex are poor...I had a serious complaint approx a year ago and I was close to cancelling my account...The accounts dept said, "Well Sir, if you choose to cancel, you know you will never be invited back"...Great customer attitude. In fact, I am beginning to HATE Amex and would advise that the "Black/Centurian" card is no longer a symbol of status or holds you in any higher regard with the Amex Corp...I mean, where are the lovely A4 brochures that were posted monthly with some ...
kolobos's full review | 299 words
Review by
Guest.
on 4th Jan 2008

User Rating : 5
Respect : 0
Going into our 2nd year with Centurion we have found the service is not what is advertised. We now make our own bookings online and are looking for a good travel agent. Over priced and under serviced. Last April requested a booking for a resort and still waiting for answer, we have since booked it on AMEX ourselves. This is not a one off, we should just go back silver.
Guest's full review | 93 words
Review by
Guest.
on 20th Dec 2007

User Rating : 10
Respect : 0
this is a great card to have but now since you are not invited the platinum american express is just as good, they should lower the annual membership to $ 2.000.00 for at least a two yr. memebership.
Guest's full review | 50 words