Homebase Reviews - www.homebase.co.uk

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Appalling bathroom installation ”

Written on: 19/12/2014 by Laura2105 (1 review written)

It's taken three months for homebase to finish my bathroom. No bathroom including toilet for two weeks. All bathroom products stored in my house. Old bathroom dumped in garden and not collected for 4 weeks. Faulty bath, had to be replaced in the end. Mis delivered items. Damaged goods delivered. Faulty shower. Electricity safety check not completed. Shouted at by the area manager. Insulted by being offered £100 compensation… Read Full Review

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★★★★★

“Homebase Customer Service is second to none !!”

Written on: 13/12/2014 by Taryn463 (1 review written)

We have had huge renovations in our home and have more or less furnished it with Homebase products including a new kitchen and appliances , 3 wardrobes, 2 chest of drawers, two sets of nest of tables, two lots of TV units, crockery, glasses,.....the list goes on and on. Apart from finding their products well made and sturdy, the thing that has struck us more than anything is the customer service they give starting with delivery information. They constantly text or ring you to give you timings… Read Full Review

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★☆☆☆☆

“reserve on line - do not bother”

Written on: 28/11/2014

Reserved Xmas tree at Oldbury store on line, went to collect only to be told it hadn't been taken to collection as they were busy? There was a handful of customers in the store, then said they'd go and get it, after 10 mins told their computers were faulty and it was out of stock! What poor service, 6 mile drive for nothing. Don't bother shopping there, no wonder they're closing branches. … Read Full Review

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★☆☆☆☆

“Nobody answers the phone!”

Written on: 13/11/2014

We visited the Solihull store on Sunday and looked at their new Odina kitchens for the first time, taking home a brochure. This morning I phoned my more local store in Kings Heath, just to confirm that this store also had a similar display to view. After 3 minutes of the phone ringing out nobody had picked up, so I rang off. Which makes me wonder, if I had been phoning with a problem about an actual order would anybody bother to pick up the phone? I tried to contact them to make this general… Read Full Review

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★☆☆☆☆

“Homebase dulux paint mixing/customer service: don't go...”

Written on: 05/11/2014

I recently went into Homebase at Keighley to purchase some paint to a swatch I had using the Homebase dulux optical match system. The swatch was scanned by a staff member and the paint mixed (Dulux satinwood, a light grey colour - allegedly). When shown the mixed paint I said - that is far too light, nothing like the colour. I was told, don't worry, it will darken when set. Eventually persuaded to take the tin I bought the paint, took it home and tried it on a sample area, two coats two days… Read Full Review

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★☆☆☆☆

“Worse than bad”

Written on: 29/10/2014

I ordered a cooker online when nothing heard regarding delivery,estimated within 11 days,I contacted homebase,was advised to contact manufacturer which I done to be told that they had no record of the order, I contacted homebase again,(their telephone system which is a joke) over an hour speaking to five different people who could not tell me what had happened to my order, but did tell me they could put the order in again but unable to give a delivery date,I declined this and asked for a… Read Full Review

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★☆☆☆☆

“DELIVERED WITHIN 14 DAYS, STILL WAITING AFTER 80 DAYS!!!”

Written on: 10/10/2014 by FrustratedAngry (1 review written)

PLEASE, PLEASE, PLEASE DO NOT BUY FROM HOMEBASE ONLINE, THEY CAN NOT GET ANYTHING RIGHT, FULL OF APOLOGIES. I ORDERED FURNITURE FOR OUR HOME PRIOR TO THE ARRIVAL OF OUR NEW BABY IN EARLY AUGUST, ITS STILL NOT HERE & WILL NOT BE HERE TILL END OCTOBER! I WISH I COULD GIVE ZERO STARS. TWICE MY DELIVERY WAS MEANT TO BE SENT OUT & TWICE THEY HAVE RAN OUT OF STOCK! CHANGED TO A DIFFERENT PRODUCT THAT WAS IN STOCK & THEY RAN OUT OF THAT. FINALLY GOT A DELIVERY 2 WEEKS AGO TO FIND IT WAS BROKEN IN… Read Full Review

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Djaydearz's Response to FrustratedAngry's Review

Written on: 02/11/2014

similar problem with me. Ordered a table in August, took an age to get delivered with numerous "stock" problems. Eventually it did arrive...and the table top was warped. Arranged for a replacement top which was a further month. They day before the replacement, i rang to confirm it was being delivered. To my not so much surprise, they apologized and said it was still out of stock and can not tell me when it will arrive. Awful company online.

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★☆☆☆☆

“Very stressful experience!”

Written on: 25/09/2014 by Cupboards (1 review written)

Ordering our kitchen was easy in the ordering stage, the problems started when we received our kitchen. The person who ordered our kitchen made mistakes in the order resulting in the wrong cupboards received. Our fitter had great difficulty checking the order , as the delivery note had different code numbers against each box. Homebase did not get us the correct cupboards to us for another 3 weeks by which time we had to pay more money to our fitter. Of course no reimbursement from homebase for… Read Full Review

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★☆☆☆☆

“Too expensive or maybe wrongly ,marked”

Written on: 22/09/2014 by KaneBeasley (1 review written)

Went into Homebase on dicountdaybeing OAP and bougbt Loctite Super Glue £3.99 £3.59 with discount and pair of wall hooks £3.99 £3.59 with discount total £7.18. Next day visited Asda and spotted exactly same Loctite Super Glue £1.50 and same hooks £2, total £3.50. Needless to say first items went back to Homebase for refund. Wont be caught like that again. Some discount!!!!!!!!… Read Full Review

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★☆☆☆☆

“Hopeless Homebase”

Written on: 19/09/2014 by BarbaraLyon279 (1 review written)

Having had my order for some 9 days I received text from them this morning saying they cannot fulfil it. Will have had my money for some 14 days by the time I get a refund!!… Read Full Review

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★☆☆☆☆

“Thicker Than Wood !!!!”

Written on: 11/09/2014 by Carneyvv86 (1 review written)

I ordered a Multigym on 24th Aug and delivery conformation was set for the 12th Sep but yesterday I get a text saying I got to call them, When I called they said they can't deliver until the 24th September. I'm expecting them to change it again. Rubbish !… Read Full Review

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★☆☆☆☆

“Extremely poor customer service”

Written on: 05/09/2014

I ordered an 8 seater garden table and chairs on 2 August which along with the delivery charge was paid for on that day. Was told in the store that it would take 7 -21 days for delivery. Today 5 September I called customer services for an update on my order. I immediately knew that there was something wrong in the delay in checking my order. I am then informed the table and chairs you ordered have been discontnued until next season. Now this was a product in the sale which had been reduced… Read Full Review

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★☆☆☆☆

“Worst Delivery Service”

Written on: 03/09/2014 by Winston91 (1 review written)

After phoning to confirm that a order could be delivered for a specific date before placing order, as moving into an unfurnished flat, to later received a phone call saying that that wasn't actually possible and it would be another 3 weeks before the order would be delivered. On a separate order selected day delivery was used, only for that not to be delivered with no email, call or reason why… Read Full Review

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★☆☆☆☆

“Flooring nightmare from Homebase!!”

Written on: 30/08/2014 by SPaulDavid (1 review written)

Bought a 1000 pounds worth of laminate flooring from homebase and it was 50% off, got a delivery date, nothing came, no phone call from them to let me know, have called 5 times over the past month but they keep sayiny they don’t have stock and not sure if they’re getting more! finally got a ultimatum that I can get different flooring up to 1250 pounds or refund, problem is the other options are a worst quality or they are reduce to clear and don’t have enought stock, more importantly they… Read Full Review

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★★★★★

“Service at Homebase Bingley”

Written on: 20/08/2014 by AlyssaRoss1956 (1 review written)

I visit and shop regularly in the Bingley store, most recently today. The staff are always extremely helpful. I purchased a reduced microwave a couple of days previous which had a missing turntable.Two of the female staff and 1 male member of staff, who I am not allowed to name(they know who they are)could not have been more helpful, going to endless trouble to rectify the problem. This is not the first time I have received such service, hence why I keep going back. Thank you very much… Read Full Review

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★☆☆☆☆

“devoid of all humanity.”

Written on: 19/08/2014 by zucko70 (1 review written)

Ordered a wardrobe on line in june.payed extra for it to be delivered on a saturday in august. all day waiting in.Didnt turn up.didnt ring text or e mail.Bloody clueless. Eventually got my money back. But had to fight for the Saturday charge to be returned.Even an e mail to the c.e.o didnt bear fruit. Criminals used to make their money this way. The long fraud i believe.avoid at all cost… Read Full Review

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★★★★★

“Lawnmower return”

Written on: 11/08/2014 by CristalAdams (1 review written)

On Returning this item on Sat August 9th 2014 due to a fault on assembly,my wife and I were very impressed by the manner in which the young man we saw,dealt with the situation in a very professional and very well mannered way,in making a full refund in an apologetic way. In our opinion a Valuable member of staff at HOMEBASE store in Spalding Lincolnshire.We will certainly shop there in the future… Read Full Review

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★★☆☆☆

“I am never suprised by their poor delivery/customer...”

Written on: 09/08/2014

I really despair when i use homebase's online store. I know that the delivery time sent to me are never kept, i know that i can NEVER speak to a customer service rep. within 10 minutes of waiting in a queue. The ONLY reason why i keep using homebase is that, generally speaking, they offer good value for money. Im unsure as to their delivery carrier, but i believe it is hombase's responsibility to ensure that items bought from them should be sent reliably and be checked by homebase. Otherwise it… Read Full Review

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★☆☆☆☆

“Reserve and collect a waste of time NEVER AGAIN”

Written on: 04/08/2014 by llanman (1 review written)

Living 15 miles from my nearest Homebase store, I reserved an item online for collection to avoid a wasted 30 mile round trip. When I went to collect my item I was informed that it wasn't in stock. "Sorry about that" was the lame excuse. Apparently, they 'pick' the reserved item from the shop floor so if another customer buys it before it is picked tough luck. Absolutely the worst shopping experience. BEWARE do not use Homebase 'reserve and collect" you just might be wasting your time and… Read Full Review

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Barbara Aimson's Response to llanman's Review

Written on: 07/08/2014

The same happened to us, only difference we only love 10 miles away, won't ever use the reserve & collect again

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★☆☆☆☆

“Homewood - Log Cabin - Don't buy one!!”

Written on: 29/07/2014 by TraceOlson172 (1 review written)

I ordered a Homewood - Crinian 19mm Log Cabin - 9x9ft item 170678 on June 23rd , Homebase's web site clearly states "Home Delivered within 28 days" - this is now day 37 with no sign of the log cabin ! it was scheduled to be delivered yesterday (day 36 after I paid for it )but the manufacturer (Shire Garden Buildings) called me to say it was not going out for delivery and there was a 4 day window on delivery dates that Homebase fail to inform customers about. I have cancelled the Joiner that… Read Full Review

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