Homebase Reviews - www.homebase.co.uk

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 14/08/2015

Hygena luxury vinyl flooring - AVOID LIKE THE PLAGUE. We purchased the vinyl flooring from Homebase (which was not cheap), it seemed good quality with a 15 year guarantee so felt that it offered protection against poor manufacturing quality. We hired a professional fitter as this was to go in our kitchen and dining area. The fitter laid it exactly to the instructions on the box. Now that we've had some sunshine the floor by the back door has rippled so much so that it burst the click joints… Read Full Review

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★☆☆☆☆

“appalling”

Written on: 11/08/2015 by polinsteve (1 review written)

Customer service appalling. Cooker that should have been delivered on a specified date 14 days after ordering, didn't arrive. No contact to inform me. New date offered another 16 days. Approx 2 1/2 hours on the phone trying to resolve problem, mostly on hold. Return calls promised but not received. Deliberate or incompetent information regarding my consumer rights. Order now cancelled. I will never shop at Homebase again… Read Full Review

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★☆☆☆☆

“Never again. ”

Written on: 03/08/2015 by Andi1424 (5 reviews written)

Ordered some garden stuff. Firstly I couldn't view my order on the website as it kept saying error so I emailed Homebase to let them know to which no one replied. I then got a phone call saying that one of my items was out of stock and they would refund me for this item. Half my delivery turned up on a Saturday with absolutely no notification so I rang to find out when the other half will arrive to which I was told Monday. Rang on Monday and got cut off twice. Finally got through to someone who… Read Full Review

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★★★★☆

“staff could not help enough.”

Written on: 01/08/2015 by JaslynWallace437 (1 review written)

a team leader at the St Albans store was brilliant at finding another chair for us he tried everything and we were successful, thank you P, you know who you are… Read Full Review

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★☆☆☆☆

“woolworths style customer service”

Written on: 19/07/2015 by lcJenkins133 (1 review written)

needed to purchase a large amount of Gardening equipment for a charity project. First i called the nearest branch which was Leyton, the phone line was engaged constantly so decided to go there. On arriving the Homebase had closed down, no info on the website or a simple recorded message would have saved the hassle. So went to the next branch Haringey, they had about 5 of the 40 items in stock, so onwards to the next branch where they had about a third of the list but also wanted £41 to… Read Full Review

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★☆☆☆☆

“don't go there”

Written on: 16/07/2015

Basically bought and paid for a wardrobe in may. after numerous delivery dates being cancelled due to stock delays the wardrobe finally arrived in june. opened it only to find it to be cracked and broken. now it is lying on my living room floor waiting to be collected. this involves more dates being cancelled. now have been told it will be collected on 19th august!! also we were asked if we broke it ourselves trying to assemble it!!we have been offered a £30 gift voucher to spend in homebase… Read Full Review

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★☆☆☆☆

“Appalling 'service' - do not use”

Written on: 11/07/2015 by Clem1 (1 review written)

We ordered new kitchen from Homebase. The hob they supplied is faulty and a month later we still do not have a refund or replacement. I have called customer services numerous times. Every time I call the 'Director's office' they give me an excuse as to why they can't speak to me at that time and tell me I'll be called back the same day, yet no call back is ever received. The product is faulty, it doesn't work, and they are doing all they can to avoid refunding it. In addition: - The… Read Full Review

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★☆☆☆☆

“Terrible / dangerous / do not touch”

Written on: 10/07/2015 by ToriGomez (1 review written)

We were promised in March 2015 that our bathroom would be fitted within 4-5 days ."you will only need to move your toothbrush" was said to us. Now 4 months on and water has leaked into the room below. Gas pipes left sticking out of the floor, wrong fittings fitted, plasterer must of been blind, messy, scratchy. Lack of communication and staff not following up complaints. Do not touch! … Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 29/06/2015 by Lilyanan169 (1 review written)

Ordered some Garden Furniture for online delivery. First delivery date they cancel - no reason, 2nd delivery date the table and chair are different colours, 3rd delivery date they do turn up and finally 4th delivery date table and chairs wrong colour again. When you phone they take 20+ to answer and cut you off when try to speak to manager. Will never use again… Read Full Review

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★☆☆☆☆

“Sovereign lawnmower”

Written on: 13/06/2015 by andybellshaw (1 review written)

I bought a sovereign lawnmower two months ago from Homebase Dumbarton I have used it twice and now it refuses to start All oils and fuels are as per manufacturers specs Moral of story DON'T BUY ONE tinny rubbish Never again Homebase money down drain… Read Full Review

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★☆☆☆☆

“Most appalling customer service I have ever experienced”

Written on: 27/05/2015 by Moses150 (1 review written)

On finding the Farrow and Ball paint I had chosen unavailable in store I ordered online. During the process, it was not possible to select a delivery date although it said that it would be within 3 days. Before confirming the order I rang customer services and was told that it might be because it was a bank holiday but that Homebase would be in touch once the order was processed to agree a delivery date and a time slot of either 8-12, 12-4 or 4-8 and so I confirmed the order. By the next day… Read Full Review

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★☆☆☆☆

“Harvester Oak Laminate Homebase”

Written on: 28/04/2015 by Firefly9 (1 review written)

Do not buy any Homebase laminate...within 3-4 months it had developed over 15 faults and it is now being being removed. Bits came off and small holes appeared despite fact it purported to have a 15 year warranty. FIRA advised it was manufacturer's error and that Homebase should replace it and pay for taking up and installation of new floor. Head office have not complied with this. In fact I have ended up having to remove the floor myself… Read Full Review

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★☆☆☆☆

“DO NOT USE !!!! STAY AWAY !!!”

Written on: 27/04/2015

I recently bought a Hygena Fitted Bedroom from Homebase. After 5 months I still have not got my entire order. I must have called them at least 30 times. I've had deliveries that I have had to send back because things were so badly damaged, there have been delays with manufacturer. My agreed delivery date (the one that is guaranteed but not ?!??!) was over 2 months ago. Customer service is appalling. They cannot call you back when they agree they cannot commit to delivery dates. They have a… Read Full Review

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★★★★☆

“Home base, excellent staff help from Basingstoke”

Written on: 26/04/2015 by Dsanger (1 review written)

On two occasions in the last two months I have been pleased to receive some excellent service from the staff at Basingstoke. One of the guys was very helpful when I purchased timber and the person I dealt with in the garden section was very helpful when I was looking to buy a large heavy planter. On both occasions the staff offered help and I even got a couple of pounds off on item because it was marked. In my oppinion Homebase have excelled here because it is the staff that make the shopping… Read Full Review

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★★★★★

“They found my husband's wallet”

Written on: 21/04/2015 by GreenhillCooke (1 review written)

I just wanted to thank your Evesham store and the person I dealt with in particular. My husband visited yesterday and clearly lost his wallet - there was an almighty panic this morning while we searched high and low for it. When I called and spoke to a lady and she was excellent and I was so delighted that they had found the wallet and put safe. So often nowadays we do not say thank you enough - but this was amazing and I just wanted to say thank you so very much to the person I dealt with -… Read Full Review

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★☆☆☆☆

“Still waiting for full delivery - over 3 months later!”

Written on: 20/04/2015

Absolutely appalling service from homebase. We were due to have a table and 6 chairs delivered in January. We waited in the entire day only do discover that they would not be delivered that date - no one contacted us to let us know this and did not seem to be sorry for the inconvenience caused. We finally managed to arrange another date several weeks later. On this occasion, the table and 4 correct chairs were delivered but we discovered after they had gone that the two others were incorrect… Read Full Review

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★☆☆☆☆

“Shower rusted in six weeks”

Written on: 18/04/2015 by Posterlady (1 review written)

shower runners rusted in six weeks. Homebase replaced them. Same thing happened. Lots of emails that included the manufacturer who came up with a different excuse every time and eventually said we should only clean our shower with hot soapy water. Independent technician then came out and said it was wear and tear. So.....you can spend over £500 on a shower from Homebase and it is acceptable for it to rust in six weeks from wear and tear and Homebase will do nothing about it. Avoid Homebase. Do… Read Full Review

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★☆☆☆☆

“Substandard work at a premium price”

Written on: 11/04/2015 by Mamfer (1 review written)

I had a total bathroom innovation done for a small wetroom. The installation was completed in time but to a very shoddy standard. Fitters needed six attempts to fit a bath panel so it stayed on (despite selling the products as designed for each other) and they still havent fitted it neatly. Shower screen wasnt fitted right. 1300 pound bath delivered chipped. Fitters bent and bodges pop up waste for sink. Smeared silicone sealant over a brand new floor. Tried to flush silicone sealant down a… Read Full Review

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★☆☆☆☆

“didnt deliver - and then to the wrong address”

Written on: 07/04/2015 by ruczkoy (1 review written)

I ordered two laundry baskets from Homebase, and paid for home delivery to take place on 04 April. I waited in all day and received nothing, not a phone call email or text. I emailed after being unable to get through on the phone, and received no response. On 07 April I received a text on my phone saying delivery would take place that morning between 7am and 1pm. Again nothing arrived. Later that day someone called to say his elderly next door neighbour had received my parcel it had been left… Read Full Review

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★☆☆☆☆

“Glass topped garden table”

Written on: 16/03/2015 by HeatherLBuckley (1 review written)

I purchased a circular glass topped table and four chairs costing £320 from Homebase. I was removing the parasol from the table, and gently leant my left hand on the table whilst doing so. The glass top unbelievably smashed into about a million pieces. Unfortunately I had not kept my receipt, something I always do for electrical goods. However I took a photo of the set down to the Rope Walk store in Bedford and the Customer Service Manager recognised it as coming from Homebase, but said I… Read Full Review

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