Homebase - www.homebase.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Don't waste your time. Literally. ”
Written on: 03/05/2013 by RShort
Placed an order for next day delivery through the website, took a day off work (not an easy thing to do), waited around all day for no delivery. Called service centre - passed from pillar to post then finally told delivery moved back to next day without bothering to update me. Wouldn't even give me a time slot, refused to waste another day waiting on Hombase's convenience, so I cancelled. Yet to be seen whether I will actually get my money back, don't fancy my chances if their accounts... (read more)
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★☆☆☆☆
“Terrible”
Written on: 23/04/2013
Ordered my item for delivery on Wednesday, recieved tuesday so lucky someone was home. Built the item and realised 3 drawers were broken. Phoned up to ask for new drawers so I could use the rest of them for now.....NO they want to pick it up first even though it cant be unmade and then wait 2 days and send me a new one.... I want just the drawers and they want to take away my item from me and give me another when all I need is 3 plastic drawers! (read more)
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★☆☆☆☆
“What a shambles -the one to avoid!”
Written on: 22/04/2013 by Monmouthkeith (1 review written)
Rotary clothes line cover ordered - confirmation said packet must be signed for. Waited for delivery but eventually found a packet left on doorstep without signature or even ringing the doorbell. My 'if out' instructions had been changed to 'leave in safe place' Then noticed just my christian name had been used. On opening the packet I found that I had been sent a cover for a push chair and all the necessary paperwork was missing. Luckily I had taken a print out of the order but still had to... (read more)
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★★★★☆
“ ASSISTANT ANDY HELPFUL”
Written on: 17/04/2013
kingston park newcastle upon TYNE. i needed help with selecting suitable paint and other items for my home and a young assistant was most HELPFUL, and CHEERFUL. nothing was too much TROUBLE. very impressed thank you. i will shop here AGAIN. slightly built lady on till dark hair with glasses very surly and unhelpful almost put me off BUYING. (read more)
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★☆☆☆☆
“Ordered paint and various diy stuff. Implied it would...”
Written on: 15/04/2013
Ordered paint and various diy stuff. Implied it would be with me within 5 days. This didn't happen and when I chased it up - told could take up to 2 weeks! Cancelled order - 6 days later stuff started to arrive). Tried to email - bounced back and forward. Tried to telephone - have been left on hold for about 45 mins in total. This is costing me. How can such a big company be so totally incompetent. Will never order again from homebase. Very quick to take money! (read more)
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★☆☆☆☆
“Waste of time!!!”
Written on: 14/04/2013 by Boobee (1 review written)
We ordered a steam cleaner from homebase and paid extra for a Saturday delivery. All was confirmed so we patiently waited all day. The steamer never turned up and upon looking online our order was stated as "cancelled by supplier". Noone rang us to tell is this. There was no response to emails and couldn't get through to customer services. After tweeting them I finally had a reply and they rearranged for the following Saturday (today). I've waited in all day, yet again, and has it turned up?... (read more)
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★★★☆☆
“deliveries”
Written on: 14/04/2013
Went to purchase a garden set and compost from store in Swindon. To be told they cannot do home deliveries. Tried to do it on line, you can only buy at store. Spoke to customer services lady who was extremely helpful. After a few telephone calls she arranged for another store in Swindon to deliver if we could go and pay for items as a one off arrangement. Question, how can you pick up large items in a small car or if you havn't got a car from the store, when they say on line for a delivery... (read more)
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★☆☆☆☆
“Incompetent, terrible, the one to avoid”
Written on: 10/04/2013 by Mona13 (1 review written)
Stay away from ordering from Homebase online. The first time I have placed a reservation for a store pick up - 3 items to the same store - 2 items had been reserved correctly and the 3rd one to some other store miles away !!! Luckily the store had the item in stock, so was able to get what I needed. Then I placed on order (3 small items - duvet, pillows, scale) to be delivered to my home address. I received an email with the delivery date and that was it. The delivery never happened. Waited... (read more)
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★★★★★
“Brilliant sofa service ”
Written on: 10/04/2013 by CarefulConsumer (2 reviews written)
In February, I ordered a Schreiber sofa from the the very helpful and friendly staff from the Homebase store in Northampton. Having saved almost £300 thanks to a sale and been given a 5 week delivery date on the spot (despite my delivery address being over 100 miles away, in Brighton), I was feeling pretty happy with myself when I left. However, a little Googling later that evening led me this site, and the hundreds of terrible reviews claiming that Homebase sofa orders don't turn up or... (read more)
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★☆☆☆☆
“Dreadful home delivery and customer services.”
Written on: 08/04/2013
Homebase Home Delivery. We ordered some Crown paint for home delivery, and the website told us it would be delivered in three days. The Easter break intervened, but after 9 days I tried to chase the order. No one answered the phone and I had to give up. I e-mailed but an automated reply said they'd respond within 48 hours. I tried the phone again next day, after 28 minutes the call was answered. We were told our order would come out the following day. The e-mail was answered with another... (read more)
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Showing 1 - 10 of 298 Reviews
★☆☆☆☆
“The Delivery service is awful at best.”
Written on: 08/04/2013
Im still waiting for the manager to phone me back, apparently there were no managers at the time of my phone call to them (unlikely). I dont like being lied to,,, i dont see the need. Basically homebase were more than happy to take my money for a dishwasher and not mention that i cant have it for over 35 days. I dont trust them to deliver on the day they recon, as companies that treat there customers as annoying irritants, usually lie and change delivery at the last minute. ho hum, you live... (read more)
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★☆☆☆☆
“racism at homebase bath road worcester today the 7th...”
Written on: 07/04/2013 by paulholland27
i overheard one of the female staff making very racist comments about some asian customers and her general attitude towards them was diabolical, i dont believe the management dont know or see her doing/being like this. I wont be shopping there again if they think their staff being this way is ok. (read more)
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★☆☆☆☆
“Non existent Customer Service at Homebase”
Written on: 05/04/2013 by MikeJ4444
I have been trying for two weeks to order a Hygena Desk on line at Homebase. After many problems with the Homebase site my order was accepted but unfortunately I did not receive an order number. I telephoned Homebase and their answer machine assured me I would be called by return - I am still waiting. I heve sent several e.mails but only get an automated resonse assuring me action within 48 hours. I have now given up and will buy a desk from anywhere except Homebase. In summary Homebase... (read more)
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★☆☆☆☆
“Resolution Manager my ****”
Written on: 04/04/2013 by ELDalton
Received delivery of 2 kitchen units today after waiting 7 weeks for these. Booked a joiner to come as per Homebase's instructions - only AFTER my delivery date was confirmed. Plinth missing from my delivery, which is a fairly big deal as it was to be used to build 2 panels in to join these cabinets - not just as a kickboard. Means the job cannot commence until I get this. 40 mins of being bounced around their call centre later - I get told that they (Homebase) can't do anything about... (read more)
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★☆☆☆☆
“This company is a joke”
Written on: 04/04/2013 by SusaninKent
On 16th March I ordered online some flooring and underlay. At time of order and again later it was confirmed as within 5 days delivery. After a week I contacted (with great difficulty) customers services who said they would get on to the warehouse. The next day I received a call from the carrier saying they would deliver on 4th April. I told them this was not acceptable. Several emails and a lenghty telephone conversation later I was told a refund would be made but this had to be done by... (read more)
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★☆☆☆☆
“Disgusting attitude towards the customer”
Written on: 04/04/2013 by Kmiller2210
Ordered dining room furniture online and requested a delivery date of 2.4.13. Nothing delivered on 2.4.13 or 3.4.13. Tracked my order online and it's been successfully delivered?! Called customer services today and the girl who answered the phone tried directing me to another dept. Hung up the phone after waiting for over 6 minutes. Called customer services again and asked to cancel the order. Surprise, surprise, the other dept are the only ones who can cancel my order. Asked to speak to a... (read more)
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★☆☆☆☆
“DO NOT BUY HOMEBASE BATH!”
Written on: 04/04/2013
Purchased homebase bath on-line - split in bottom appears 4 weeks later, my husband who is an experienced plumber has installed many baths said it has been manufactured incorrectly, they said they would replace 'like with like' - he wanted refund they refused. They sent someone to look at it - who was a -soft furnishings man who knew nothing about baths (his own admission) but still he reported back we had caused damage. At our cost we removed the bath and sawed it in half so you can see... (read more)
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★☆☆☆☆
“Wrong Delivery Date”
Written on: 04/04/2013
Ordered garden swing online - delivery date today, Tuesday 2 April - unbelievable 7.00 am to 8.00 pm slot! Waited all day nothing came. Tried customer services 3 times before successfully answered - put through to various depts then finally informed wouldn't be coming until Thursday even though confirmation e mail from them stated today. Noone had let me know or asked if this was convenient. It wasn't. Assured it will come and even though they state signature required, will leave... (read more)
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★☆☆☆☆
“Dont't Use Online!!”
Written on: 03/04/2013 by Eligotroed1
I purchased a lamp on the Homebase website for £80.00. I accidentally chose the wrong colour. You cannot change your order online, Homebase do not answer the telephone and they do not reply to emails. I will now have to wait until it arrives and return it. I have never known such an amateurish company in my life. They deserve to go under. (read more)
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★☆☆☆☆
“No customer service”
Written on: 03/04/2013
Mde an appointment to plan akitchen - planner was more than 20 mins late- complianed to sales manager who was arrogant and not interested. i had to leave as he was infuriating - only use if cheap and you expect no service. (read more)
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Showing 11 - 20 of 298 Reviews
★☆☆☆☆
“Rude staff - And left with a parking ticket.”
Written on: 28/03/2013
Very rude staff. Went to look at furniture, staff were rude and didnt seem to know what they were talking about. Was not told that I was only allowed to park there for a certain amount of time. Did not see any signs. Got left with a 60 fine and homebase dont care. Will not go there again (read more)
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★☆☆☆☆
“Misleading Information and Badly Trained Staff”
Written on: 27/03/2013
I'm not one for writing reviews, but felt I have to in this case. I visited the store in Selby to find they have 3 for 2 offer on their own paint range. I picked up 3 tins of satinwood gloss, however the offer did not come up at the till. After questioning this I was told it only applies to everything except satinwood. There was not mention of any exclusions whatsoever. I'm now gone on-line and reserved the items at the same store, guess what - the offer has come through. Clearly the... (read more)
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★★☆☆☆
“Bad Mannered Staff”
Written on: 26/03/2013
I went to pay for the item i wanted to purchase, the lady on the service desk was serving a customer and was also talking on the phone at the same time, so i waited behind a customer who was paying for his goods at the next till, when the assistant had finished serving the customer he stepped from behind his till i thought he was just going to move the mans trolley and then he would serve me but no, he moved the trolley and then walked off down the store leaving me standing there as though i... (read more)
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★☆☆☆☆
“Homebase home of colour paint ”
Written on: 26/03/2013
I purchased two different coloured paint what a waste of good money spent took 5 coats of each colour yo finally get an even look on the bedroom walls next time I will stick with dulux as I usually do (read more)
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★☆☆☆☆
“6 weeks and still waiting for refund after faulty product”
Written on: 25/03/2013
I ordered a kitchen larder unit which was delivered and found to be faulty and then returned. It has to date been 6 weeks and over 5 x 30 minute phone calls to customer services and still no refund! (read more)
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★☆☆☆☆
“Atrocious Customer Service”
Written on: 22/03/2013
My son and his partner ordered a corner sofa, so far 3 wrong handed delivered. Customer Services told my son to go into store, buy another and they would refund when they collected wrong one in a weeks time. Do not try to ring Head Office, still waiting the courtesy of a call back from Directors Office after 2 weeks. I wonder how Financial Director would react if his suppliers asked to be paid twice for the same stock! Store staff fine but Customer Services rubbish. Original order... (read more)
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★☆☆☆☆
“Delivery within 10 days still waitng 14 days+ ”
Written on: 21/03/2013 by Robertson17 (1 review written)
I ordered 8 doors on 7th March 2013. They stated delivery within 10 days,14 days later I called them to be told that they only have five and are waiting for the other 3, they didn't know when they would be in, but once they are they will deliver within 10 days. I asked if they could send me the 5 they had, but Homebase said that is impossible because their system won't let them. I check the local store 1 mile away and they have 4 in stock, I asked could they just run those up to me and send... (read more)
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★☆☆☆☆
“Homebase -”
Written on: 18/03/2013
Visited store Yeadon and had excellent service and advice from [name removed] flooring department He encouraged me to open a store card to get interest free credit Agreed to apply because there were vouchers as an incentive. Was sent a letter refusing card due to information seemingly supplied from experion. Went to Experion and was given "excellent" credit rating. Not bothered can buy the flooring elsewhere but really annoyed to get the letter and even more annoyed that Homebase blame... (read more)
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★☆☆☆☆
“Probably the worst store ever”
Written on: 15/03/2013
I ordered a kitchen in December which was delivered on time but with a missing door - Its now March and still I have no cupboard door - The staff are so unhelpful it very difficult to get through on the phone I phone a few time per week and always get told the door will be here next week we'll phone you but nothing. - I'm at a loss really as I have a new kitchen but with a missing door if I knew where else to get one from I would its very upsetting paying all this money to get a kitchen with... (read more)
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★☆☆☆☆
“Homebase cannot make their 5 day delivery guarantee”
Written on: 14/03/2013
Following a number of lengthy telephone conversations with the Homebase Customer Relations Team and 2 managers! I am still awaiting delivery of my BEKO BDVC563A White Double Electric Cooker. My order was placed and paid for on Sunday 24th February 2013, and I chose Homebase as delivery was promised from 5 working days. As highlighted and clearly promoted on their website. Upon payment, I subsequently received an e-mail advising me that delivery of my new home appliance would be as quoted: ... (read more)
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Showing 21 - 30 of 298 Reviews
★★★★☆
“Really Impressed (and I am not easily impressed!)”
Written on: 07/03/2013 by Dotty7 (1 review written)
The main reason I feel the need to leave a review is to counteract a lot of the negative reviews on here. My review is of the Huntingdon store which I have visited a few times since January. The staff have been helpful and polite and I've bought some lovely things at promotional prices. I have also had a sofa delivered which came exactly on time with no problems. With regard to quality of the sofa, it was not an expensive one and I wasn't expecting it to be top of the range, but as it is for... (read more)
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★☆☆☆☆
“Do not spend your money with HOMEBASE!”
Written on: 06/03/2013 by Darren001
Homebase has a ranage of Bedroom furniture which is made by them called 'Schreiber'. They are described as high end furniture and they charge accordingly. In the show room it looked really good and there was a 25% off deal, the week we bought a bed, a chest of draws and a bedside table. Before buying we were advised that it is self assembly, which was fine by my father as he had done this before. We also asked whether we would need any specific tools and were told that it is provided for... (read more)
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★★★★★
“Home base value toilet roll holder ”
Written on: 03/03/2013
Item is great and was only £6.99 is a very solid piece and better than several higher priced items purchased this item is really good and looks alot more than what's paid 6*****s (read more)
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★☆☆☆☆
“shoddy goods”
Written on: 03/03/2013 by davewilli
i paid almost £9000 for a kitchen and bathroomn when it was delivered evebn though i am disabled the delivery people would not unpack them and let me see if they were damaged sure enough when the plumber did open the units a sink was cracked i compolained at the stor and was told "noy our problem " i phoined the delivery people and was told i should have checked on delivery then i was told 10 days for a replacement i thatis great service never use them (read more)
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★★★★☆
“Do exactly what you expect from them”
Written on: 01/03/2013
Good prices, Good customer service in my local South Ruislip branch, Good website. Part of HRG (Home Retail Group) so worth comparing with Argos prices on some products. (read more)
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★★☆☆☆
“Delivery status misleading”
Written on: 28/02/2013 by dianne33
I just made an order, and at checkout it didnt give a delivery option - I read on the homebase site that delivery is 3-5 days unless you pay extra for Saturday delivery. I dont mind waiting 3-5 days but got the email confirmation & it states 20 days! Im not happy about it has this is misleading if it would have said 20 days before I placed the order id have gone in store, Homebase need to make this more clear before customers place an order. so I have contacted customer service via email,... (read more)
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★☆☆☆☆
“Poor customer service”
Written on: 26/02/2013 by vidyasajjan (1 review written)
I wish I would have seen this review before. I ordered a wardrobe which they could not deliver even after complaint & so many telephone calls(same experience as with others). Bad thing was Homebase could not cancel my order instead they have asked me to cancel through delivery office which was ridiculous, why should I call delivery office?, its Homebase job. At last I cancelled my order through delivery office & got refund. Did not even got apology from the manager. I was really angry & made... (read more)
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★★☆☆☆
“Waste of your life”
Written on: 18/02/2013 by HeThatHasBeenBiten (2 reviews written)
The local store is ok and the staff there are helpful, but online ordering, just don't go there. You may get lucky and actually be able to successfully place an order and if the gods are smiling that day get it delivered, but unless you like gambling on outsiders I wouldnt bother. I ordered some furniture online. Once I confirmed the details I got a message saying I couldnt have an order number yet as the website was busy, but I would get confirmation in a few hours. No order confirmation... (read more)
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★☆☆☆☆
“RUBBISH DELIVERY SERVICE”
Written on: 08/02/2013
Ordered two items of furniture to be delivered febuary 14th, ordered the furniture specifically because of the delivery ( other shops were much much longer )Phone call today to say Homebase havent recieved the goods from their supplier... Not my problem? Homebase shouldnt guarantee a delivery to a customer if they cant follow it through. Theyve given us another date, 4 weeks after initial delivery. Very very angry customer will be seeking some kind of compensation and I will get it. Whats... (read more)
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★☆☆☆☆
“CUSTOMER SERVICE TRAINING”
Written on: 07/02/2013
Since December 2012 I have been receiving texts to say that the goods I ordered would be delivered in 1 or 2 days... and the driver would contact me 1 hour before the delivery.... sounds fine PROBLEM IS... NONE OF THE ITEMS I HAD ORDERED.... everytime the drivers call and I say this is not for me... yesterday I spent 1 hour on the phone talking to Customer Service and was assured that matters would be put right... in the afternoon I received a further text asking me to confirmn that my new... (read more)
Visit homebase.co.ukLleyton's Comment
Written on: 08/02/2013
Homebase has shocking Customer Service, I had to telephone them 4 times yesterday regarding broken furniture that was delivered. The customer service female on the phone was must unhelpful and rude... Instead of her sorting this out, I cancelled the full order and they are now uplifting on the 15/02/2013. I asked to speak to a manager to make a formal complaint and was advised that she dealt with complaints, and that was it.
A lot of training is required in that company.
. Would I shop in Homebase again. NO..
Can Homebase afford to loss custom.... I dont think so..
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Showing 31 - 40 of 298 Reviews
★☆☆☆☆
“Missed delivery dates”
Written on: 05/02/2013
I wish I had seen this site with it's 1.2 out of 5 rating overall for Homebase before I spent two thousand pounds with them. Apparently of all the orders they took mine was the only one with a system error which means they can no longer meet my date as they have now allocated it to someone else. They cannot apologise enough as if it helps. Nor can they offer any other solution apart from me having to take another day off of work and wait even longer for my furniture,well beyond their... (read more)
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★☆☆☆☆
“NEVER AGAIN!”
Written on: 30/01/2013
Shocking customer service - who is in charge of this at Homebase? They are not doing their job. I have been now waiting for my furniture for about 5 months - I could have written a saga about this as it was a chain of disasters. At the initial problems I thought 'It happens', they promised to rectify the issue. Will see. Second time around when the delivery date was delayed I was annoyed and complained as it meant sitting on the floor for Christmas. But I did understand, it's busy that... (read more)
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★★☆☆☆
“Very Poor After Sales Service”
Written on: 22/01/2013 by BobRich2
We bought a Homebase Kitchen a year ago from the Truro branch and we are generally satisfied that the product is value for money. It was fitted by Homebase fitters, who took rather longer than we were told they would for the basic fitting and even longer to come back and do the final fitting and finish the tiling. We are still without power to one Homebase installed power socket. We have been trying for a year now to get someone to come back and fix the socket which has not worked since the... (read more)
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★☆☆☆☆
“sale cushions”
Written on: 18/01/2013 by bengimagoo (1 review written)
Bought 3 cushions reduced from £9.99 to £6.99 each paid and luckily checked my bill on way out charged £9.99 each went back queued for 7-8 mins cashier said he couldnt refund told me to go to refunds desk? again had to queue up assistant wasnt in least put out refunded my bill and then re-billed me for correct amount NO APOLOGY very very poor customer care if I had not checked my bill when I did would have had to make a return trip of 30 miles to your store in Boucher Road Belfast,after... (read more)
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★☆☆☆☆
“Homebase's Collections is a Total Failure”
Written on: 15/01/2013 by MiAuZiNhA (1 review written)
2 standing lamps purchased on 19/12/2012 with extra delivery charge to be delivered on the Saturday 22/12. After finalizing the order and paid, I received an email stating my items would be delivered within 15 days (!!!). I sent an email immediately to them to cancel this order as I have paid for delivery on the Saturday and they would not do what I have paid for. NO ANSWERS! On 24/12 I have called them and they booked a collection for 28/12. NEVER SHOWED UP! They have refunded the full... (read more)
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★☆☆☆☆
“NEVER AGAIN WARNING BAD REFUNDING PROCESS”
Written on: 13/01/2013
I ordered 2 Madagascar ceiling lights, as they were half price at £18.49, in Dec. 2012. I was pleased with the product but the lights were too low for my low ceilings in cottage. I managed to get them returned on 26/12/12 as it was christmas period, but I discovered by about the 5/1/13 that I still hadn't been refunded the £36.98 into my bank account that I had paid for them. I phoned a couple of times and was told that admin would get back to me, which they didn't. Anyway, phoned a few... (read more)
Visit homebase.co.ukMiauzinha's Comment
Written on: 15/01/2013
I am still having the opposite problem. I have purchased 2 stand lights and paid for special delivery on saturday (it was wednesday). After I have placed my order I received an email saying it would be delivered within 15 days (!!!) then I sent an email to cancel the order as if is to wait I could drive up to a homebase on saturday and buy it there myself. No answer on emails, I phoned them to cancel the order, they said they would not deliver the item and if I get delivered to refuse the deliver. Went to work that week and came back home to find 2 parcels in front of my flat's door. Called them again to say even without anyone at home the delivery person left that outside my flat door, meaning any bad intention person could have nicked it and I never would have known! They booked 28/12/2012 to come and pick up the unwanted items again. NEVER SHOWED! 1 day lost waiting for them! Then the refund was made correctly into my card but I still have the items! I have called them several times to come pick up them items, they booked that again for today and its another day off work that I'm stuck at home waiting for them to come and pick this up! Today is the last chance, If they no show again to come pick this up I'm not spending my phone bill to call them again for the 3rd time to come and pick something that belongs to them. And I have instructed my credit card to refuse any chargebacks as they have cancelled the order and refunded monies back to card so if they don't come to pick this up is not my business. I'm trying to be nice and have a goodwill gesture chasing them but if I lose 2 days off to wait them stuck at home I'm not gonna care anymore!
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★☆☆☆☆
“Half baked”
Written on: 07/01/2013
I checked out online and paid, and was then told that half my items were unavailable. I cancelled. I spent three hours on their poorly designed website for choosing 20 painting and decorating items. The first 3 attempts to make the card payment were blocked (by Homebase not my bank). I phoned customer services: "try again in an hour" they said. After an hour the payment did indeed go through, but then and only then was I told that half of my items were out of stock and only those... (read more)
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★☆☆☆☆
“misleading prices NEVER USE THIS COMPANY AGAIN”
Written on: 29/12/2012
Went into Store to buy tile edging trim. 6mm was available in two grades one £ 4.99 and the other £7.99 8mm and 9mm £ 7.99 At the till the 8mm came up as £ 9.99. Went to display with a sore assistant who agreed it was marked as £ 7.99 Back at the till a manager would said the price on his computer was £ 9.99 and that was what I had to pay. Back to the display and the manager claimed all the displayed prices were for the cheap grade and not the gloss one I selected. He claimed all the... (read more)
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★☆☆☆☆
“Poor customer experience and poor delivery ”
Written on: 12/12/2012 by Kates101 (1 review written)
My husband and I orderd a bunch of furniture from homebase for our home we placed our order at the beginning of October 2012 and it was expected to be delivered on the 21 of November. A few days before our stuff was to be delivered we had a automated message left on my phone saying there was a problem with our delivery. When I called back they said the sofa had been delayed they could not give me a another delivery date but will call back in 5 days. Our other furniture was delivered on the... (read more)
Visit homebase.co.ukJimderbs's Response to Kates101's Review
Written on: 02/01/2013
Was it a Schreiber sofa? We ordered ours at the end of October with a delivery date of this week.
We have just had a call to say our delivery won't be tomorrow and to wait five days for a rearranged delivery time. But they don't konw when that delivery time will be.
Oh and we've just sold our existing sofa...
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Kates101's reply to Jimderbs's Comment
Written on: 03/01/2013
Hi
Yes ours was a Schreiber corner sofa. When we called them they kept saying our sofa had not been delivered from the manufactures which we found out is in China. Just make sure you call them cause they never called us back, and speak to a manger as she was the only one who told us the actual date that our sofa was gonna come in from the manufacturer.
I hope you get your sofa soon
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★☆☆☆☆
“Absolutely awful service”
Written on: 10/12/2012
I ordered a double divan bed at the end of October and was given a delivery date in mid November. The first time the delivery came it was late and incorrect, they had brought 2 mattresses and a single divan(commom sense? who would order 2 mattresses and a single divan base?!). The second time they came they were late again and they brought half the divan that I had originally ordered, so I was left with half a divan and one of the mattresses from before. I then later realised that even this... (read more)
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Loopys's Response to Kmiller2210's Review
Written on: 17/05/2013
Well I have had exactly the same response this evening! My sofa that I ordered in March was due to be delivered tomorrow between 7am and 12 noon but less than 24 hours before delivery was due I received a text telling me it had been delayed. My husband initially rang customer services and they told him the sofa had not arrived but delivery would now be on 18th June a month later!! I got home and rang back up after being told the same I asked to speak to a manager ... he sounded about 12 years old and could not offer any more help ... after I told him I would take this much higher and said that surely there must be another sofa in the entire country (he initially said they couldn't transfer sofas between depots!) He found one sofa (part of my order) and promised delivery on 29th May anf the other sofa to follow on the 18th June .. I have also asked for a recompense as we have no sofas to sit in for a month now (his response was that I shouldn't have git rid of my old one's! !) He has assured me of his attention in the weeks to come ... we shall see if it happens! ! Ps none of his manager's were available to speak to me at 4pm on a Friday evening either! !