Homebase Reviews - www.homebase.co.uk

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Latest Reviews

★☆☆☆☆

“Harvester Oak Laminate Homebase”

Written on: 28/04/2015 by Firefly9 (1 review written)

Do not buy any Homebase laminate...within 3-4 months it had developed over 15 faults and it is now being being removed. Bits came off and small holes appeared despite fact it purported to have a 15 year warranty. FIRA advised it was manufacturer's error and that Homebase should replace it and pay for taking up and installation of new floor. Head office have not complied with this. In fact I have ended up having to remove the floor myself… Read Full Review

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★☆☆☆☆

“DO NOT USE !!!! STAY AWAY !!!”

Written on: 27/04/2015

I recently bought a Hygena Fitted Bedroom from Homebase. After 5 months I still have not got my entire order. I must have called them at least 30 times. I've had deliveries that I have had to send back because things were so badly damaged, there have been delays with manufacturer. My agreed delivery date (the one that is guaranteed but not ?!??!) was over 2 months ago. Customer service is appalling. They cannot call you back when they agree they cannot commit to delivery dates. They have a… Read Full Review

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★★★★☆

“Home base, excellent staff help from Basingstoke”

Written on: 26/04/2015 by Dsanger (1 review written)

On two occasions in the last two months I have been pleased to receive some excellent service from the staff at Basingstoke. One of the guys was very helpful when I purchased timber and the person I dealt with in the garden section was very helpful when I was looking to buy a large heavy planter. On both occasions the staff offered help and I even got a couple of pounds off on item because it was marked. In my oppinion Homebase have excelled here because it is the staff that make the shopping… Read Full Review

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★★★★★

“They found my husband's wallet”

Written on: 21/04/2015 by GreenhillCooke (1 review written)

I just wanted to thank your Evesham store and the person I dealt with in particular. My husband visited yesterday and clearly lost his wallet - there was an almighty panic this morning while we searched high and low for it. When I called and spoke to a lady and she was excellent and I was so delighted that they had found the wallet and put safe. So often nowadays we do not say thank you enough - but this was amazing and I just wanted to say thank you so very much to the person I dealt with -… Read Full Review

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★☆☆☆☆

“Still waiting for full delivery - over 3 months later!”

Written on: 20/04/2015

Absolutely appalling service from homebase. We were due to have a table and 6 chairs delivered in January. We waited in the entire day only do discover that they would not be delivered that date - no one contacted us to let us know this and did not seem to be sorry for the inconvenience caused. We finally managed to arrange another date several weeks later. On this occasion, the table and 4 correct chairs were delivered but we discovered after they had gone that the two others were incorrect… Read Full Review

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★☆☆☆☆

“Shower rusted in six weeks”

Written on: 18/04/2015 by Posterlady (1 review written)

shower runners rusted in six weeks. Homebase replaced them. Same thing happened. Lots of emails that included the manufacturer who came up with a different excuse every time and eventually said we should only clean our shower with hot soapy water. Independent technician then came out and said it was wear and tear. So.....you can spend over £500 on a shower from Homebase and it is acceptable for it to rust in six weeks from wear and tear and Homebase will do nothing about it. Avoid Homebase. Do… Read Full Review

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★☆☆☆☆

“Substandard work at a premium price”

Written on: 11/04/2015 by Mamfer (1 review written)

I had a total bathroom innovation done for a small wetroom. The installation was completed in time but to a very shoddy standard. Fitters needed six attempts to fit a bath panel so it stayed on (despite selling the products as designed for each other) and they still havent fitted it neatly. Shower screen wasnt fitted right. 1300 pound bath delivered chipped. Fitters bent and bodges pop up waste for sink. Smeared silicone sealant over a brand new floor. Tried to flush silicone sealant down a… Read Full Review

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★☆☆☆☆

“didnt deliver - and then to the wrong address”

Written on: 07/04/2015 by ruczkoy (1 review written)

I ordered two laundry baskets from Homebase, and paid for home delivery to take place on 04 April. I waited in all day and received nothing, not a phone call email or text. I emailed after being unable to get through on the phone, and received no response. On 07 April I received a text on my phone saying delivery would take place that morning between 7am and 1pm. Again nothing arrived. Later that day someone called to say his elderly next door neighbour had received my parcel it had been left… Read Full Review

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★☆☆☆☆

“Glass topped garden table”

Written on: 16/03/2015 by HeatherLBuckley (1 review written)

I purchased a circular glass topped table and four chairs costing £320 from Homebase. I was removing the parasol from the table, and gently leant my left hand on the table whilst doing so. The glass top unbelievably smashed into about a million pieces. Unfortunately I had not kept my receipt, something I always do for electrical goods. However I took a photo of the set down to the Rope Walk store in Bedford and the Customer Service Manager recognised it as coming from Homebase, but said I… Read Full Review

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★★☆☆☆

“Problem after Problem”

Written on: 24/02/2015 by NSFeb92 (3 reviews written)

I know people say you get what you pay for but we bought a fairly decent dining table from HomeBase and got it delivered 3 times due to having to take it back again and again - first time - massive crack going down centre of table - second - crack on joints and a massive chunk missing from the side - third time cracked in three places - they ended up giving us the store model and money off. However the point is it shouldn't have got that far. I would definitely look elsewhere for furniture… Read Full Review

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★☆☆☆☆

“NEVER SHOP THERE!”

Written on: 21/02/2015 by TerriScanlon (1 review written)

I bought a wardrobe today which was a display, as I was at home waiting for it to be dilivered the back panel was damaged, I asked for a replacement of the back panel and I got told they didn't not sell them separately. They then went on to explain that they did have other materials which could be used as a back panel. After they offered me 10% discount due to the damage I asked for them to supply a back panel rather than the discount they refused. I was very angry and disappointed with the way… Read Full Review

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★☆☆☆☆

“The worst ever!”

Written on: 15/02/2015

Ordered a wheelbarrow online to collect at local store on a Saturday. (supposedly free to collect in store) The girl on telephone said "Ooops..I,ve charged you for delivery by accident, never mind, just ask for a refund when you collect the item, which will be ready for collection in 3 days" Three days later, I had an automated telephone message saying the item would not be ready for collection until Thursday. I went into collect on Thursday and it wasn't there. The manager rang up to find out… Read Full Review

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★☆☆☆☆

“Total delivery hash up, will not use again.”

Written on: 07/02/2015 by 188Vargas (1 review written)

I ordered some bedroom furntiure items from homebase a fortnight ago, it said delivery would be within two weeks. A few days after ordeing I started getting an automated message telloing me to wait on the line and someone would arrange a suitable delivery date with me shortly, after a 10 minute wait of being on hold it cut me off saying it could not connect! It did the same thing everyday for five days then I got a call from a man saying he was going to arrange delivery and asked for my… Read Full Review

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★☆☆☆☆

“STEER CLEAR”

Written on: 29/01/2015 by DiamondBartlett (1 review written)

Installation began in August 2014 and has been an appalling experience. Issues have included a crooked extractor fan, crooked cupboards, badly finished joints in between counter tops,damaged cupboards and the list goes on. Just when we thought we had seen the last of this company and its contractors we now have a counter top which has moved from it's original position. It has not been fixed to the adjoining counter top but left resting on the cupboard below! Shame on Homebase for employing… Read Full Review

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★☆☆☆☆

“Awful service, mediocre quality of items ”

Written on: 24/01/2015 by 276Randall (1 review written)

I've ordered a complete bathroom set, some tiles and a load of £3500 worth of furniture. The bathroom set arrived as requested in good quality in the date excepted. The tiles were supposed to be delivered in store and I would go collect them from there. They were so late that I had to cancel them and choose other tiles. The cancellation process took me 3 visits to the store. The furniture arrived late with faulty items which had to be booked for collection and some items missing which needed… Read Full Review

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★☆☆☆☆

“How Ho,ebase got everything wrong”

Written on: 16/01/2015 by annoyed654 (1 review written)

At the end of October an expensive Schreiber sofa was ordered online. The website was advertising delivery before Christmas. So we ordered. 6 weeks later homebase rang and said it would not be before Christmas. (why did it take six weeks from order to telling us this) Then when it eventually did arrive the delivery drivers were rude and threatening to my partner and her mother. Then they broke the light fitting in our hall way (you would think these chaps were used to moving large furniture… Read Full Review

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★★☆☆☆

“Very Poor Service”

Written on: 30/12/2014 by DISAPPOINTED.. (0 reviews written)

Ordered bedroom furniture online and paid in full. After 5 weeks I contacted them only to be told there was a problem with their system. After another week I was given a delivery date for most of the order. No choice in date as Homebase staff had no control over delivery company !!, (tail wagging the dog??) so I had to stay off work. I received a text confirmation of delivery but surprise no delivery. On contacting Homebase given same excuse about problems with the system but throughout… Read Full Review

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★☆☆☆☆

“Appalling bathroom installation ”

Written on: 19/12/2014 by Laura2105 (1 review written)

It's taken three months for homebase to finish my bathroom. No bathroom including toilet for two weeks. All bathroom products stored in my house. Old bathroom dumped in garden and not collected for 4 weeks. Faulty bath, had to be replaced in the end. Mis delivered items. Damaged goods delivered. Faulty shower. Electricity safety check not completed. Shouted at by the area manager. Insulted by being offered £100 compensation… Read Full Review

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★★★★★

“Homebase Customer Service is second to none !!”

Written on: 13/12/2014 by Taryn463 (1 review written)

We have had huge renovations in our home and have more or less furnished it with Homebase products including a new kitchen and appliances , 3 wardrobes, 2 chest of drawers, two sets of nest of tables, two lots of TV units, crockery, glasses,.....the list goes on and on. Apart from finding their products well made and sturdy, the thing that has struck us more than anything is the customer service they give starting with delivery information. They constantly text or ring you to give you timings… Read Full Review

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★☆☆☆☆

“reserve on line - do not bother”

Written on: 28/11/2014

Reserved Xmas tree at Oldbury store on line, went to collect only to be told it hadn't been taken to collection as they were busy? There was a handful of customers in the store, then said they'd go and get it, after 10 mins told their computers were faulty and it was out of stock! What poor service, 6 mile drive for nothing. Don't bother shopping there, no wonder they're closing branches. … Read Full Review

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