Homebase Reviews - www.homebase.co.uk

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Latest Reviews

★☆☆☆☆

“Glass topped garden table”

Written on: 16/03/2015 by HeatherLBuckley (1 review written)

I purchased a circular glass topped table and four chairs costing £320 from Homebase. I was removing the parasol from the table, and gently leant my left hand on the table whilst doing so. The glass top unbelievably smashed into about a million pieces. Unfortunately I had not kept my receipt, something I always do for electrical goods. However I took a photo of the set down to the Rope Walk store in Bedford and the Customer Service Manager recognised it as coming from Homebase, but said I… Read Full Review

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★★☆☆☆

“Problem after Problem”

Written on: 24/02/2015 by NSFeb92 (3 reviews written)

I know people say you get what you pay for but we bought a fairly decent dining table from HomeBase and got it delivered 3 times due to having to take it back again and again - first time - massive crack going down centre of table - second - crack on joints and a massive chunk missing from the side - third time cracked in three places - they ended up giving us the store model and money off. However the point is it shouldn't have got that far. I would definitely look elsewhere for furniture… Read Full Review

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★☆☆☆☆

“NEVER SHOP THERE!”

Written on: 21/02/2015 by TerriScanlon (1 review written)

I bought a wardrobe today which was a display, as I was at home waiting for it to be dilivered the back panel was damaged, I asked for a replacement of the back panel and I got told they didn't not sell them separately. They then went on to explain that they did have other materials which could be used as a back panel. After they offered me 10% discount due to the damage I asked for them to supply a back panel rather than the discount they refused. I was very angry and disappointed with the way… Read Full Review

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★☆☆☆☆

“The worst ever!”

Written on: 15/02/2015

Ordered a wheelbarrow online to collect at local store on a Saturday. (supposedly free to collect in store) The girl on telephone said "Ooops..I,ve charged you for delivery by accident, never mind, just ask for a refund when you collect the item, which will be ready for collection in 3 days" Three days later, I had an automated telephone message saying the item would not be ready for collection until Thursday. I went into collect on Thursday and it wasn't there. The manager rang up to find out… Read Full Review

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★☆☆☆☆

“Total delivery hash up, will not use again.”

Written on: 07/02/2015 by 188Vargas (1 review written)

I ordered some bedroom furntiure items from homebase a fortnight ago, it said delivery would be within two weeks. A few days after ordeing I started getting an automated message telloing me to wait on the line and someone would arrange a suitable delivery date with me shortly, after a 10 minute wait of being on hold it cut me off saying it could not connect! It did the same thing everyday for five days then I got a call from a man saying he was going to arrange delivery and asked for my… Read Full Review

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★☆☆☆☆

“STEER CLEAR”

Written on: 29/01/2015 by DiamondBartlett (1 review written)

Installation began in August 2014 and has been an appalling experience. Issues have included a crooked extractor fan, crooked cupboards, badly finished joints in between counter tops,damaged cupboards and the list goes on. Just when we thought we had seen the last of this company and its contractors we now have a counter top which has moved from it's original position. It has not been fixed to the adjoining counter top but left resting on the cupboard below! Shame on Homebase for employing… Read Full Review

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★☆☆☆☆

“Awful service, mediocre quality of items ”

Written on: 24/01/2015 by 276Randall (1 review written)

I've ordered a complete bathroom set, some tiles and a load of £3500 worth of furniture. The bathroom set arrived as requested in good quality in the date excepted. The tiles were supposed to be delivered in store and I would go collect them from there. They were so late that I had to cancel them and choose other tiles. The cancellation process took me 3 visits to the store. The furniture arrived late with faulty items which had to be booked for collection and some items missing which needed… Read Full Review

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★☆☆☆☆

“How Ho,ebase got everything wrong”

Written on: 16/01/2015 by annoyed654 (1 review written)

At the end of October an expensive Schreiber sofa was ordered online. The website was advertising delivery before Christmas. So we ordered. 6 weeks later homebase rang and said it would not be before Christmas. (why did it take six weeks from order to telling us this) Then when it eventually did arrive the delivery drivers were rude and threatening to my partner and her mother. Then they broke the light fitting in our hall way (you would think these chaps were used to moving large furniture… Read Full Review

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★★☆☆☆

“Very Poor Service”

Written on: 30/12/2014 by DISAPPOINTED.. (0 reviews written)

Ordered bedroom furniture online and paid in full. After 5 weeks I contacted them only to be told there was a problem with their system. After another week I was given a delivery date for most of the order. No choice in date as Homebase staff had no control over delivery company !!, (tail wagging the dog??) so I had to stay off work. I received a text confirmation of delivery but surprise no delivery. On contacting Homebase given same excuse about problems with the system but throughout… Read Full Review

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★☆☆☆☆

“Appalling bathroom installation ”

Written on: 19/12/2014 by Laura2105 (1 review written)

It's taken three months for homebase to finish my bathroom. No bathroom including toilet for two weeks. All bathroom products stored in my house. Old bathroom dumped in garden and not collected for 4 weeks. Faulty bath, had to be replaced in the end. Mis delivered items. Damaged goods delivered. Faulty shower. Electricity safety check not completed. Shouted at by the area manager. Insulted by being offered £100 compensation… Read Full Review

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★★★★★

“Homebase Customer Service is second to none !!”

Written on: 13/12/2014 by Taryn463 (1 review written)

We have had huge renovations in our home and have more or less furnished it with Homebase products including a new kitchen and appliances , 3 wardrobes, 2 chest of drawers, two sets of nest of tables, two lots of TV units, crockery, glasses,.....the list goes on and on. Apart from finding their products well made and sturdy, the thing that has struck us more than anything is the customer service they give starting with delivery information. They constantly text or ring you to give you timings… Read Full Review

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★☆☆☆☆

“reserve on line - do not bother”

Written on: 28/11/2014

Reserved Xmas tree at Oldbury store on line, went to collect only to be told it hadn't been taken to collection as they were busy? There was a handful of customers in the store, then said they'd go and get it, after 10 mins told their computers were faulty and it was out of stock! What poor service, 6 mile drive for nothing. Don't bother shopping there, no wonder they're closing branches. … Read Full Review

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★☆☆☆☆

“Nobody answers the phone!”

Written on: 13/11/2014

We visited the Solihull store on Sunday and looked at their new Odina kitchens for the first time, taking home a brochure. This morning I phoned my more local store in Kings Heath, just to confirm that this store also had a similar display to view. After 3 minutes of the phone ringing out nobody had picked up, so I rang off. Which makes me wonder, if I had been phoning with a problem about an actual order would anybody bother to pick up the phone? I tried to contact them to make this general… Read Full Review

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★☆☆☆☆

“Homebase dulux paint mixing/customer service: don't go...”

Written on: 05/11/2014

I recently went into Homebase at Keighley to purchase some paint to a swatch I had using the Homebase dulux optical match system. The swatch was scanned by a staff member and the paint mixed (Dulux satinwood, a light grey colour - allegedly). When shown the mixed paint I said - that is far too light, nothing like the colour. I was told, don't worry, it will darken when set. Eventually persuaded to take the tin I bought the paint, took it home and tried it on a sample area, two coats two days… Read Full Review

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★☆☆☆☆

“Worse than bad”

Written on: 29/10/2014

I ordered a cooker online when nothing heard regarding delivery,estimated within 11 days,I contacted homebase,was advised to contact manufacturer which I done to be told that they had no record of the order, I contacted homebase again,(their telephone system which is a joke) over an hour speaking to five different people who could not tell me what had happened to my order, but did tell me they could put the order in again but unable to give a delivery date,I declined this and asked for a… Read Full Review

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★☆☆☆☆

“DELIVERED WITHIN 14 DAYS, STILL WAITING AFTER 80 DAYS!!!”

Written on: 10/10/2014 by FrustratedAngry (1 review written)

PLEASE, PLEASE, PLEASE DO NOT BUY FROM HOMEBASE ONLINE, THEY CAN NOT GET ANYTHING RIGHT, FULL OF APOLOGIES. I ORDERED FURNITURE FOR OUR HOME PRIOR TO THE ARRIVAL OF OUR NEW BABY IN EARLY AUGUST, ITS STILL NOT HERE & WILL NOT BE HERE TILL END OCTOBER! I WISH I COULD GIVE ZERO STARS. TWICE MY DELIVERY WAS MEANT TO BE SENT OUT & TWICE THEY HAVE RAN OUT OF STOCK! CHANGED TO A DIFFERENT PRODUCT THAT WAS IN STOCK & THEY RAN OUT OF THAT. FINALLY GOT A DELIVERY 2 WEEKS AGO TO FIND IT WAS BROKEN IN… Read Full Review

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Djaydearz's Response to FrustratedAngry's Review

Written on: 02/11/2014

similar problem with me. Ordered a table in August, took an age to get delivered with numerous "stock" problems. Eventually it did arrive...and the table top was warped. Arranged for a replacement top which was a further month. They day before the replacement, i rang to confirm it was being delivered. To my not so much surprise, they apologized and said it was still out of stock and can not tell me when it will arrive. Awful company online.

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★☆☆☆☆

“Very stressful experience!”

Written on: 25/09/2014 by Cupboards (1 review written)

Ordering our kitchen was easy in the ordering stage, the problems started when we received our kitchen. The person who ordered our kitchen made mistakes in the order resulting in the wrong cupboards received. Our fitter had great difficulty checking the order , as the delivery note had different code numbers against each box. Homebase did not get us the correct cupboards to us for another 3 weeks by which time we had to pay more money to our fitter. Of course no reimbursement from homebase for… Read Full Review

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★☆☆☆☆

“Too expensive or maybe wrongly ,marked”

Written on: 22/09/2014 by KaneBeasley (1 review written)

Went into Homebase on dicountdaybeing OAP and bougbt Loctite Super Glue £3.99 £3.59 with discount and pair of wall hooks £3.99 £3.59 with discount total £7.18. Next day visited Asda and spotted exactly same Loctite Super Glue £1.50 and same hooks £2, total £3.50. Needless to say first items went back to Homebase for refund. Wont be caught like that again. Some discount!!!!!!!!… Read Full Review

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★☆☆☆☆

“Hopeless Homebase”

Written on: 19/09/2014 by BarbaraLyon279 (1 review written)

Having had my order for some 9 days I received text from them this morning saying they cannot fulfil it. Will have had my money for some 14 days by the time I get a refund!!… Read Full Review

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★☆☆☆☆

“Thicker Than Wood !!!!”

Written on: 11/09/2014 by Carneyvv86 (1 review written)

I ordered a Multigym on 24th Aug and delivery conformation was set for the 12th Sep but yesterday I get a text saying I got to call them, When I called they said they can't deliver until the 24th September. I'm expecting them to change it again. Rubbish !… Read Full Review

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