Homebase Reviews - www.homebase.co.uk

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Latest Reviews

★★★★★

“Very impressed with the help I received in purchasing...”

Written on: 25/05/2017 by busybee60 (1 review written)

I bought a step ladder from your store at Solihull, B90 4QY. I received very good advise from your store staff and left with the product best suited to service. Many thanks for your help… Read Full Review

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★★★☆☆

“No staff”

Written on: 13/05/2017 by NadiaWells278 (1 review written)

You go into the store and apart from the cashier staff that are very few you can't find a soul to ask advice. Ok selection but a friendly ( or any ) face would be nice… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 03/05/2017 by 186Edwards (1 review written)

Thank you to the staff at the Rayleigh Branch. What service! We were really impressed. Help and advice second to none. Polite, caring just generally extremely helpful. Well done and thank you again. I would fully recommend a visit to this store. … Read Full Review

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★★★★★

“Brilliant service”

Written on: 23/04/2017 by Oldershopper (1 review written)

This is my local store and I go there frequently. Since being taken over by Bunnies the range of products has increased massively and the prices have dropped. What has not changed is the friendliness and the helpfulness of the staff, in particular the older ladies on the check out. These ladies are always cheerful and friendly and their product knowledge is amazing. I can't understand why it says here that you can't name them. They also have a really good garden dept and a knowledgeable older… Read Full Review

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★★★★★

“helpful, efficient staff”

Written on: 14/04/2017 by Black369 (1 review written)

I recently visited Inverness Homebase and found the staff very helpful and efficient, got all the help we needed. Our purchase was even taken to our car by the staff memeber… Read Full Review

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★★☆☆☆

“21day delivery coming in 40 days ”

Written on: 02/03/2017 by Kammeman (1 review written)

Horrible customer service unhelpful call centre, my ordered bath was ordered in January and came in March. Don't bother to order online… Read Full Review

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★★★★☆

“Computer poor but staff excellent.”

Written on: 15/02/2017 by elaghP (1 review written)

First I bought a bulb which had a price tag of £3.32 below it but on returning home I found I was charged £9.99!I complained on line and was that day phoned by the manager of Formby store who was very helpful and apologetic. So they very kindly refunded my money.Also they tried to find certain led bulbswhich the computer page said my 2 nearer stores had in stock. The Formby staff helped over and above by visiting the other store to try to obtain for me the bulbs but none their either.So the… Read Full Review

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★☆☆☆☆

“Homebase Kitchen Nightmare”

Written on: 28/08/2016 by Sydneef111 (1 review written)

The kitchen fitting industry-a virus that governs itself and relies on what it can get away with. Two years on from the start date of a Homebase nightmare we feel able to write a review of our experience for a job that should have taken 2 to 3 weeks and went on for over a year. We were drip fed one problem after another which left our nerves in tatters. We paid thousands of pounds extra for fitters and a promised project manager. For once in our lives we wanted someone else to do the work… Read Full Review

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★☆☆☆☆

“VERY DISSATISFIED CUSTOMER”

Written on: 20/08/2016 by albertwright24 (1 review written)

BOUGHT A OVEN AND HOB,WRONG ONE WAS DELIVERED, ALSO PAID 20 POUND TO GET IT DELIVERED IAM A PENSOINER70 AND WAS ASKED TO HELP DRIVER CARRY IT UP THREE FLIGHTS OF STAIR AND ALSO BACK DOWN STAIRS ONLY ONE DRIVER IS THAT NOT A HEALTH AND SAFETY ISSUE ENDED UP BEEN LOCKED OUT MY FLAT BECAUSE OF THIS NOW I HAVE TO PAY OVER 50 POUND TO GET MY DOOR LOCK REPAIRED AND HOMEBASE HAS THE CHEEK TO TELL US TO GET A QUOTE FOR THE DOOR WE HAVE BEEN LEFT WITH A DOOR THATS NOT LOCK FAST ABSOLUTELY SHOCKING WAY… Read Full Review

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★☆☆☆☆

“Disgusting customer service, absolutely appalling”

Written on: 04/08/2016 by devil_tez (5 reviews written)

I placed an order back in May, I waited and waited with no correspondence, I finally tracked them down and they informed me some of the items were out of stock but agreed to deliver what was in stock and the rest would be delivered in a few weeks time. I got some of my items including my dining table without the chairs which I was told were to follow in a few weeks. A couple of months later I am chasing them again as I still haven't heard anything from them only to be told the rest of my order… Read Full Review

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★☆☆☆☆

“Appalling product quality and customer service”

Written on: 31/07/2016 by Alexzandern435 (1 review written)

I purchased a wooden garden table and six chairs from Homebase fourteen months ago at a cost of £400 (original price £500 but on offer when I bought it). Due to a house move the table was stored in a brick built garage for eight of the fourteen months so has only been outside and in use for six months. I noticed that three of the four table corners had quite significant splits and also four of the six chairs. Homebase arranged for an independent technician to look at the furniture and I… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 25/07/2016 by Freddy264 (1 review written)

very poor service - as others have pointed out - late or no delivery - unhelpful staff - poor communication - promised calls not returned - promised delivery dates not kept to - there's plenty of alternatives out there people - go to similar companies with similar goods - who actually care about their customers -… Read Full Review

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★☆☆☆☆

“Spring sale fiasco”

Written on: 01/06/2016 by oaAbernathy443 (1 review written)

In May I purchased a large sofa and cuddle chair from the spring sale. My order was confirmed, the balance taken from account and a delivery date confirmed. Exactly three weeks later the order was cancelled...the reason..'out of stock due to high demand'. Ok it was on sale so that's feesable, except for the following facts:- 1/ beside every sofa and chair description in brackets it says (MADE to order) 2/ the cuddle chair is still for sale on the website but the price is 3 xs the amount I… Read Full Review

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★☆☆☆☆

“Reserve & collect is a joke”

Written on: 16/05/2016 by CHATZ (3 reviews written)

Customers are fed up of being let down by Homebase. They can't even be bothered to contact you or email it's out of stock. Homebase should not be allowed to call the system "RESERVE & COLLECT" as they can't guarantee ordered goods Homebase state it's a live system! Far from it… Read Full Review

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★☆☆☆☆

“NO SUPPORT FOR OWN BRAND ITEMS”

Written on: 08/05/2016 by Hatch255 (1 review written)

My Homebase shower broke just after its 1yr warranty expired. Maybe I was unlucky? However, Homebase are unwilling help me source a spare (thermostat) that I am willing TO BUY. There is no support and once they ascertained my warranty had expired I can get no response from them. They literally don't care. I cannot think of any other piece of domestic equipment that would not be supported by spare parts (for sale); e.g., Hoover/Dyson, Oven, Washing Machine. So basically if your Homebase… Read Full Review

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★☆☆☆☆

“Bed Frame”

Written on: 25/04/2016 by Sand59 (1 review written)

Bought a bed frame and other furniture from Homebase after 8 months the bed frame started to fall apart screws came out and the wood complete split until it collapsed completely injuring my head,arm and shoulder as I hit my bedside cabinet I have complained been told 3 times I will hear within 48 hours from their Hazard or Haznot team and 2 months later I am still waiting and sleeping on a mattress on the floor today I received an email saying they are sending out an engineer to look at it to… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 11/03/2016 by troydun (1 review written)

To whom it may concern I ordered my kitchen with you and paid for it in full in your store on the Naas road in Dublin. After paying for my kitchen in full I was told it could take 4-6 weeks to arrive. I got call from DHL saying that my delivery would arrive on the 5th of February, with that I had my fitter, plumber and electrician lined up to start work on the 8th and 10th etc. We also moved into our home thinking living without a kitchen for a week would be fine...we could get by with… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 29/01/2016 by Hooveria294 (1 review written)

Appalling customer service, I had a reservation categorically accepted via email and then the company rescinded saying that the item was not in stock. In the meantime I had refused another sale deal leaving me high and dry. My subsequent complaints, there were many, were parried with stock phrases that failed to answer my questions. The frustration continued, even at a higher level, when responses again paid no logical attention to my grievance. In the end I was promised a contact from a more… Read Full Review

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★★☆☆☆

“Terrible delivery twice in a row”

Written on: 13/01/2016 by EmilioKirkpatrick333 (1 review written)

Ordered twice from Homebase large furniture. Even though they try to make it convenient for you by providing several delivery slots and inform you 1h in advance, it never works. They say "delivery until 10:30" and it actually arrives way in the evening. Customer services keep you on hold for 15 min, "trying" to help. Couldn't wait for so long, just hung up. Had to take half day off work to accommodate the delivery slot and now forced to take full day due to the late delivery. Very very… Read Full Review

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★☆☆☆☆

“Click & Forget”

Written on: 01/01/2016 by Zimmerman140 (1 review written)

Have tried twice to use their click & collect service. First order went through, they had stock, would get email telling me when ready. Then got phone call saying stock had all gone - try ordering again from another store. Ordered from another store, they had stock, would get email telling me when to collect. Never got any email or phone call. Such poor customer service. Will purchase elsewhere from now on… Read Full Review

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Chatz's Comment

Written on: 16/05/2016

Same problem with my last order, not again, reported to BBC & trading standards.

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