Homebase Reviews - www.homebase.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
11% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Homebase - www.homebase.co.uk - Ask a question now

Media Gallery for Homebase - www.homebase.co.uk

Homebase - www.homebase.co.uk
Homebase - www.homebase.co.uk
Homebase - www.homebase.co.uk
Homebase - www.homebase.co.uk
Homebase - www.homebase.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Too expensive or maybe wrongly ,marked”

Written on: 22/09/2014 by KaneBeasley (1 review written)

Went into Homebase on dicountdaybeing OAP and bougbt Loctite Super Glue £3.99 £3.59 with discount and pair of wall hooks £3.99 £3.59 with discount total £7.18. Next day visited Asda and spotted exactly same Loctite Super Glue £1.50 and same hooks £2, total £3.50. Needless to say first items went back to Homebase for refund. Wont be caught like that again. Some discount!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hopeless Homebase”

Written on: 19/09/2014 by BarbaraLyon279 (1 review written)

Having had my order for some 9 days I received text from them this morning saying they cannot fulfil it. Will have had my money for some 14 days by the time I get a refund!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thicker Than Wood !!!!”

Written on: 11/09/2014 by Carneyvv86 (1 review written)

I ordered a Multigym on 24th Aug and delivery conformation was set for the 12th Sep but yesterday I get a text saying I got to call them, When I called they said they can't deliver until the 24th September. I'm expecting them to change it again. Rubbish !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely poor customer service”

Written on: 05/09/2014

I ordered an 8 seater garden table and chairs on 2 August which along with the delivery charge was paid for on that day. Was told in the store that it would take 7 -21 days for delivery. Today 5 September I called customer services for an update on my order. I immediately knew that there was something wrong in the delay in checking my order. I am then informed the table and chairs you ordered have been discontnued until next season. Now this was a product in the sale which had been reduced… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Delivery Service”

Written on: 03/09/2014 by Winston91 (1 review written)

After phoning to confirm that a order could be delivered for a specific date before placing order, as moving into an unfurnished flat, to later received a phone call saying that that wasn't actually possible and it would be another 3 weeks before the order would be delivered. On a separate order selected day delivery was used, only for that not to be delivered with no email, call or reason why… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Flooring nightmare from Homebase!!”

Written on: 30/08/2014 by SPaulDavid (1 review written)

Bought a 1000 pounds worth of laminate flooring from homebase and it was 50% off, got a delivery date, nothing came, no phone call from them to let me know, have called 5 times over the past month but they keep sayiny they don’t have stock and not sure if they’re getting more! finally got a ultimatum that I can get different flooring up to 1250 pounds or refund, problem is the other options are a worst quality or they are reduce to clear and don’t have enought stock, more importantly they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Service at Homebase Bingley”

Written on: 20/08/2014 by AlyssaRoss1956 (1 review written)

I visit and shop regularly in the Bingley store, most recently today. The staff are always extremely helpful. I purchased a reduced microwave a couple of days previous which had a missing turntable.Two of the female staff and 1 male member of staff, who I am not allowed to name(they know who they are)could not have been more helpful, going to endless trouble to rectify the problem. This is not the first time I have received such service, hence why I keep going back. Thank you very much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“devoid of all humanity.”

Written on: 19/08/2014 by zucko70 (1 review written)

Ordered a wardrobe on line in june.payed extra for it to be delivered on a saturday in august. all day waiting in.Didnt turn up.didnt ring text or e mail.Bloody clueless. Eventually got my money back. But had to fight for the Saturday charge to be returned.Even an e mail to the c.e.o didnt bear fruit. Criminals used to make their money this way. The long fraud i believe.avoid at all cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Lawnmower return”

Written on: 11/08/2014 by CristalAdams (1 review written)

On Returning this item on Sat August 9th 2014 due to a fault on assembly,my wife and I were very impressed by the manner in which the young man we saw,dealt with the situation in a very professional and very well mannered way,in making a full refund in an apologetic way. In our opinion a Valuable member of staff at HOMEBASE store in Spalding Lincolnshire.We will certainly shop there in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I am never suprised by their poor delivery/customer...”

Written on: 09/08/2014

I really despair when i use homebase's online store. I know that the delivery time sent to me are never kept, i know that i can NEVER speak to a customer service rep. within 10 minutes of waiting in a queue. The ONLY reason why i keep using homebase is that, generally speaking, they offer good value for money. Im unsure as to their delivery carrier, but i believe it is hombase's responsibility to ensure that items bought from them should be sent reliably and be checked by homebase. Otherwise it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Reserve and collect a waste of time NEVER AGAIN”

Written on: 04/08/2014 by llanman (1 review written)

Living 15 miles from my nearest Homebase store, I reserved an item online for collection to avoid a wasted 30 mile round trip. When I went to collect my item I was informed that it wasn't in stock. "Sorry about that" was the lame excuse. Apparently, they 'pick' the reserved item from the shop floor so if another customer buys it before it is picked tough luck. Absolutely the worst shopping experience. BEWARE do not use Homebase 'reserve and collect" you just might be wasting your time and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Barbara Aimson's Response to llanman's Review

Written on: 07/08/2014

The same happened to us, only difference we only love 10 miles away, won't ever use the reserve & collect again

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Homewood - Log Cabin - Don't buy one!!”

Written on: 29/07/2014 by TraceOlson172 (1 review written)

I ordered a Homewood - Crinian 19mm Log Cabin - 9x9ft item 170678 on June 23rd , Homebase's web site clearly states "Home Delivered within 28 days" - this is now day 37 with no sign of the log cabin ! it was scheduled to be delivered yesterday (day 36 after I paid for it )but the manufacturer (Shire Garden Buildings) called me to say it was not going out for delivery and there was a 4 day window on delivery dates that Homebase fail to inform customers about. I have cancelled the Joiner that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Cheap poor quality products and they aren't even bothered”

Written on: 18/07/2014 by Bradeny204 (1 review written)

I have a professional decorator working on my house who advised me to return wallpaper to Homebase because of poor quality making it impossible to get a professional finish. When left for the amount of time provided on the instructions, the paper went soggy, and even with a sharp blade the paper just tore like wet tissue paper when trying to cut a straight line against the ceiling. They gave me my money back for the unopened rolls but not for the opened one despite this being a cheap inferior… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic service from staff that knows their stuff!”

Written on: 08/07/2014 by delcita jackson (1 review written)

I visited the Battersea branch also on another occasion the Streatham branch and I must say I was totally impressed and bowled over from the quality time the staff gave me. I ended up buying the right product, which I am more than pleased with. The staff also knew about the product. I will most certainly go back time and time again to Homebase when I need any household goods. The staff are always on show unlike some places where they hide as the are so lazy. The shop floor is so tidy and the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cardiff Road branch, Newport - Chelsea my hero”

Written on: 05/07/2014 by Hutchinson1949 (1 review written)

Too many stores seem to have indifferent staff who are not prepared to do all possible to help customers. If you want to feel valued and deal with people who genuinely want to do all possible to look after you, then go to the above Home base store every time. Chelsea and her section leader (sorry forgot to ask his name) provided me with one of the best customer service experiences that I have ever had - shame not all Home base branches are as lucky as the Newport one (won't bore you with the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A continuing saga”

Written on: 04/07/2014 by Skylar70 (1 review written)

Place an order with Homebase 28th June and their emails say delivery within 10 days. I was rung 1st July saying delivery on 18th (10 days !!!!) Not good enough I said so it was revised to the 8th July. I then get a letter to say delivery on 16th July. I rang to complain and was told delivery was booked for the 11th July !!!!!! I will never use this firm again and I would advise anyone else not to bother. No wonder they are struggling in the market place… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling service an understatement!!”

Written on: 02/07/2014 by Bobsyboo (1 review written)

Returned to Homebase for a new bathroom following brilliant kitchen installation and fitters were brilliant. Assured that the bathroom fitters was one of the best. Bathroom ordered and PAID FOR IN FULL in December 2013 with installation due Feb 2013. Call from HQ delayed by one week due to not been able to source the bath, interesting since it had been ordered two months ago from the range in store! Call from fitter confirming date and time. Day before installation due fitter called to say… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent”

Written on: 30/06/2014 by Aryanp381 (1 review written)

Why is it that Home Base cannot answer their phones, 4minutes first store with terrible service from someone who knew nothing when they did answer,and 8 minutes second store before I put the phone down in disgust. Get some staff training in place. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Happy Strimming”

Written on: 26/06/2014 by Kaias440 (1 review written)

I purchased a garden strimmer with the help of a very helpful gentleman in the Fareham store, it does everything he said it would, it comes with two different spools one for general use and one heavy duty for the "I've let the garden get out of hand for way too long !!!!" Many thanks to the staff for pointing me in the right direction… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“First rate garden section”

Written on: 23/06/2014

First visit to Hexham Homebase today. Very impressed with the garden section, choice and staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview