Homebase Reviews - www.homebase.co.uk

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Service at Homebase Bingley”

Written on: 20/08/2014 by AlyssaRoss1956 (1 review written)

I visit and shop regularly in the Bingley store, most recently today. The staff are always extremely helpful. I purchased a reduced microwave a couple of days previous which had a missing turntable.Two of the female staff and 1 male member of staff, who I am not allowed to name(they know who they are)could not have been more helpful, going to endless trouble to rectify the problem. This is not the first time I have received such service, hence why I keep going back. Thank you very much… Read Full Review

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★☆☆☆☆

“devoid of all humanity.”

Written on: 19/08/2014 by zucko70 (1 review written)

Ordered a wardrobe on line in june.payed extra for it to be delivered on a saturday in august. all day waiting in.Didnt turn up.didnt ring text or e mail.Bloody clueless. Eventually got my money back. But had to fight for the Saturday charge to be returned.Even an e mail to the c.e.o didnt bear fruit. Criminals used to make their money this way. The long fraud i believe.avoid at all cost… Read Full Review

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★★★★★

“Lawnmower return”

Written on: 11/08/2014 by CristalAdams (1 review written)

On Returning this item on Sat August 9th 2014 due to a fault on assembly,my wife and I were very impressed by the manner in which the young man we saw,dealt with the situation in a very professional and very well mannered way,in making a full refund in an apologetic way. In our opinion a Valuable member of staff at HOMEBASE store in Spalding Lincolnshire.We will certainly shop there in the future… Read Full Review

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★★☆☆☆

“I am never suprised by their poor delivery/customer...”

Written on: 09/08/2014

I really despair when i use homebase's online store. I know that the delivery time sent to me are never kept, i know that i can NEVER speak to a customer service rep. within 10 minutes of waiting in a queue. The ONLY reason why i keep using homebase is that, generally speaking, they offer good value for money. Im unsure as to their delivery carrier, but i believe it is hombase's responsibility to ensure that items bought from them should be sent reliably and be checked by homebase. Otherwise it… Read Full Review

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★☆☆☆☆

“Reserve and collect a waste of time NEVER AGAIN”

Written on: 04/08/2014 by llanman (1 review written)

Living 15 miles from my nearest Homebase store, I reserved an item online for collection to avoid a wasted 30 mile round trip. When I went to collect my item I was informed that it wasn't in stock. "Sorry about that" was the lame excuse. Apparently, they 'pick' the reserved item from the shop floor so if another customer buys it before it is picked tough luck. Absolutely the worst shopping experience. BEWARE do not use Homebase 'reserve and collect" you just might be wasting your time and… Read Full Review

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Barbara Aimson's Response to llanman's Review

Written on: 07/08/2014

The same happened to us, only difference we only love 10 miles away, won't ever use the reserve & collect again

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★☆☆☆☆

“Homewood - Log Cabin - Don't buy one!!”

Written on: 29/07/2014 by TraceOlson172 (1 review written)

I ordered a Homewood - Crinian 19mm Log Cabin - 9x9ft item 170678 on June 23rd , Homebase's web site clearly states "Home Delivered within 28 days" - this is now day 37 with no sign of the log cabin ! it was scheduled to be delivered yesterday (day 36 after I paid for it )but the manufacturer (Shire Garden Buildings) called me to say it was not going out for delivery and there was a 4 day window on delivery dates that Homebase fail to inform customers about. I have cancelled the Joiner that… Read Full Review

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★★☆☆☆

“Cheap poor quality products and they aren't even bothered”

Written on: 18/07/2014 by Bradeny204 (1 review written)

I have a professional decorator working on my house who advised me to return wallpaper to Homebase because of poor quality making it impossible to get a professional finish. When left for the amount of time provided on the instructions, the paper went soggy, and even with a sharp blade the paper just tore like wet tissue paper when trying to cut a straight line against the ceiling. They gave me my money back for the unopened rolls but not for the opened one despite this being a cheap inferior… Read Full Review

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★★★★★

“Fantastic service from staff that knows their stuff!”

Written on: 08/07/2014 by delcita jackson (1 review written)

I visited the Battersea branch also on another occasion the Streatham branch and I must say I was totally impressed and bowled over from the quality time the staff gave me. I ended up buying the right product, which I am more than pleased with. The staff also knew about the product. I will most certainly go back time and time again to Homebase when I need any household goods. The staff are always on show unlike some places where they hide as the are so lazy. The shop floor is so tidy and the… Read Full Review

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★★★★★

“Cardiff Road branch, Newport - Chelsea my hero”

Written on: 05/07/2014 by Hutchinson1949 (1 review written)

Too many stores seem to have indifferent staff who are not prepared to do all possible to help customers. If you want to feel valued and deal with people who genuinely want to do all possible to look after you, then go to the above Home base store every time. Chelsea and her section leader (sorry forgot to ask his name) provided me with one of the best customer service experiences that I have ever had - shame not all Home base branches are as lucky as the Newport one (won't bore you with the… Read Full Review

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★☆☆☆☆

“A continuing saga”

Written on: 04/07/2014 by Skylar70 (1 review written)

Place an order with Homebase 28th June and their emails say delivery within 10 days. I was rung 1st July saying delivery on 18th (10 days !!!!) Not good enough I said so it was revised to the 8th July. I then get a letter to say delivery on 16th July. I rang to complain and was told delivery was booked for the 11th July !!!!!! I will never use this firm again and I would advise anyone else not to bother. No wonder they are struggling in the market place… Read Full Review

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★☆☆☆☆

“Appalling service an understatement!!”

Written on: 02/07/2014 by Bobsyboo (1 review written)

Returned to Homebase for a new bathroom following brilliant kitchen installation and fitters were brilliant. Assured that the bathroom fitters was one of the best. Bathroom ordered and PAID FOR IN FULL in December 2013 with installation due Feb 2013. Call from HQ delayed by one week due to not been able to source the bath, interesting since it had been ordered two months ago from the range in store! Call from fitter confirming date and time. Day before installation due fitter called to say… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 30/06/2014 by Aryanp381 (1 review written)

Why is it that Home Base cannot answer their phones, 4minutes first store with terrible service from someone who knew nothing when they did answer,and 8 minutes second store before I put the phone down in disgust. Get some staff training in place. … Read Full Review

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★★★★★

“Happy Strimming”

Written on: 26/06/2014 by Kaias440 (1 review written)

I purchased a garden strimmer with the help of a very helpful gentleman in the Fareham store, it does everything he said it would, it comes with two different spools one for general use and one heavy duty for the "I've let the garden get out of hand for way too long !!!!" Many thanks to the staff for pointing me in the right direction… Read Full Review

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★★★★☆

“First rate garden section”

Written on: 23/06/2014

First visit to Hexham Homebase today. Very impressed with the garden section, choice and staff… Read Full Review

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★☆☆☆☆

“Poor service for bathroom”

Written on: 18/06/2014 by vcRogers366 (1 review written)

We went to Homebase looking to refit a whole new bathroom. The staff were friendly, polite and happy to work with us. They designed the bathroom and allowed us to pick any products for the bathroom and assured us all products/design have been taken into account and costs £2000. Installation costed £4000, we thought this was too expensive and decided to have a local fitter so just ordered the products only. We were all happy at this point. Until, the delivery were late and we had to ring… Read Full Review

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★★★★★

“Your staff are excellent.”

Written on: 09/06/2014 by rhessey (1 review written)

I recently, 0n 2nd June, went to Homebase at York Road, Battersea. I was searching for a rose for my watering can and could not find one on the shelves. Also I needed some saucers for my plant pots. The advisor helped me and went to a lot of trouble to find exactly what I needed in the Garden Department. He was excellent and spent a lot of time and effort looking. I could not recommend him more highly. Rosemary Hessey… Read Full Review

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★★★★☆

“ Have Found the service in the Ewell/Epsom branch...”

Written on: 31/05/2014 by ZaidenKemp86 (1 review written)

Have Found the service in the Ewell/Epsom branch much better laterly. Staff appear to have mobile internal microphones on and can contact staff members easily across the store. There is a much better customer approach now and willingness to help… Read Full Review

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★☆☆☆☆

“Garden Furniture”

Written on: 22/05/2014 by Bryant333 (1 review written)

I ordered & paid for a garden furniture set on 26/04/2014 to be delivered on 24/05/2014. On 19/05/2014 I recieved an automated message saying they could not deliver it & when I phoned them they said it was a mistake & it would be delivered on time & to ignore any future messages saying it cant be delivered. I recieved 2 more similar messages the second of which was 2 days before delivery was due so I thought I'd call them just to ease my mind. Sure enough they've cancelled my order as the item… Read Full Review

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Milomurphy2's Comment

Written on: 06/06/2014

I ordered garden furniture 6 weeks ago and keep getting SORRY we cannot deliver on that day when I have arranged my day off with work avoid this company they have taken my money and keep rearranging the delivery date . Promised a call back today still waiting not a happy customer

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★★☆☆☆

“Have to buy pack of 2 when I only want 1”

Written on: 21/05/2014 by olgit (5 reviews written)

Needed a new bulb for a security lamp, but why do Homebase only sell them in packs of two? With a life of 2000 hours each, as stated on the pack, it will be at least a couple of years before I need the second bulb, by which time I will probably have forgotten where I put it. I'd rather half the £6.99 cost was still in my pocket, instead of Homebase's… Read Full Review

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★☆☆☆☆

“HOMEBASE”

Written on: 19/05/2014 by mlMacLean1981 (1 review written)

NEVER AGAIN. First they never deliver. I then cancel and have to send 5 emails and then wait 30 DAYS FOR MY MONEY BACK! AVOID!!!… Read Full Review

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