Homebase www.homebase.co.uk Reviews

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Homebase www.homebase.co.uk go to www.homebase.co.uk
1.1 stars
Average rating for this product is: 1.1 out of 5

From 11 ratings and 54 reviews

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Average Ratings for Homebase www.homebase.co.uk

  • Quality of service1.1 stars
  • Layout of shop2.2 stars
  • Value for Money1.8 stars
  • Reviewer Ratings1 stars
  • Overall Rating1.2 stars

54 Reviews For Homebase www.homebase.co.uk

  • Guest 25th Nov 2009

    Reviewer rating: 1 stars


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    Purchased Prima L/H corner sofa instore, on 23rd October 2009, paid for it on CC, after purchase received a text message to let me know the sofa would be delivered by 27th November. Several weeks lapse, booked time off work and still no sofa, each time i have rang them they just tell me its out of their control, no customer service or tracking feature, they take your money and run...I ended up phoning them 4 times chasing delivery of this suite, to no avail, on the last call they told me the sofa arrives into their warehouse on 15th December ! Not happy...asked Homebase to refund money to my card...found the exact same sofa from up country, £90 cheaper and they will be delivering my new sofa on Friday 27th November ! ! DO NOT USE HOMEBASE - they really are rubbish. Everything about them is utter rubbish, they just take the money...heavens to think what interest they make on storing everyones cash ! ! DISGUSTED AT THEIR LACK OF CUSTOMER SERVICE. I dont even want to give them any rating on here!

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    I bought 17 boxes of tiles @ 7.99 per box white shiny ones which are still on sale,not 1 member of staff warned me that they may be different in colour or texture it was only when i noticed after the builder had tiled my bathroom that we noticed that they were different, homebase was told of this and the answere i was given that i should have read the whole wording on the box as i have spent a lot of money at homebase i would have liked to been informed that there was descrepencies in the tiles ...

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    The design of the kitchen did not fit the kitchen. Homebase did all they could to wriggle out of the fact that their disign was at fault. first blaming our measurments ( which they checked twice) and found to be perfect. They then tried to place blame on the fitter who whilst agreed the fitting was not the best put this down to the poor design which he had tried to make fit. during one of my visits to the store in St Austell I met a woman who was irate for the same reason that her kitchen did no ...

  • Guest 12th Oct 2009

    Reviewer rating: 2 stars


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    Although the sofa is great value for money we were given a delivery date of sept 18th, it is now Oct 12th and still no sofa's. Although ordered in store they claim it is now nothing to do with them and every thing has to be done by phone. After finally getting through to someone in the delivery dept we were told that the next batch is due in on the oct 15th and they haven't had any stock since we placed our order, Which would be fine if people hadn't left review's on homebase's website indicatin ...

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


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    Asked Homebase for a 3 piece suite to be delivered and first of all everything seemed fine. I was pleasantly surprised that they delivered within a couple of days.

    That is it though. The delivery service is appaling. They expect you to carry in heavy items because of health and safety they are not allowed to do it.

    Left with the 3 piece suite on the road because I couldn't do it myself.

  • Guest 23rd Aug 2009

    Reviewer rating: 1 stars


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    We ordered our swings online from Homebase on the 1st of July 09 well in advance of the kids summer hols. We were quoted 3 weeks for delivery. It is now nearly 2 months since our order and after many apologies and emails we still do not have our swings or an estimated delivery date. The item is out of stock, but their website still displays delivery in 3 weeks. Utterly disspointed. Should have checked this forum out before orering the product. It was probably worth paying a few more pounds and g ...

  • Guest 11th Aug 2009

    Reviewer rating: 1 stars


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    I can not believe how incompetant Home Base are we order furniture over the phone in jan we then cancelled the order a week and a half later and asked for a refund which we are still waiting for I have spent over £80 in phone calls trying to get this sorted every month I recieve a statement for my home base card which we paid on saying I owe £240 & they will take legal action soon as I have not paid anything. Every month when I receive a statement I ring them up & I'm told it has bee ...

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    Ordered a few items online and had my bank account deducted three times for the one order. A week later I am still waiting for a refund from Homebase. I have emailed everyday this week, I have phoned (usually end up speaking to 5 people and then get cut off!). This is the most shocking customer experience I have had. Will NEVER shop here again.

  • codeguru 6th Jul 2009

    Reviewer rating: 0 stars


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    I have placed an order for sofa on 25th April 09 with Homebase . After two months i received half order and still waiting for other. Every time I call and ask for it same reply "Not in stock at the moment". It is rubbish and pathetic. I will never ever place again any order with homebase.

  • Guest 25th Jun 2009

    Reviewer rating: 3 stars


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    Ok Homebase Stamford did not have the item I wanted in stock, but I feel the management and online side really let the place down. I found the staff extremely helpful and nice in both Stamford and in Spalding (where they had the item in stock) Stamford was more than happy to check stock elsewhere and reserve the item for me. Basically don't rely on the website as it is very poor and nothing but problems. Deal with the staff instore and there are no worries.

  • majortking 1st Jun 2009

    Reviewer rating: 0.5 stars


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    I ordered a Keter resin garden shed from Homebase at end March 09. The delivery took place over a month later. They had delivered one box from one sized shed and a box from another sized shed. They prmised me a new shed sometime after 17th May. It is now 1st June and still no shed. I have cancelled the order and asked for my money back. I had to argue to get the deivery charge refunded as "they don't normally refund the delivery charge" WHAT A SHOWER OF INCOMPETENTS.

    I will never deal with Home ...

  • andrew135 23rd May 2009

    Reviewer rating: 0 stars


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    They sell you very poor or damaged products, impossible to get a refund. Extremely poorly run. Bad service and products and absolute waste of money. No comparison what so ever to rivals. If you are going to Homebase think again. They sold me damaged products, tried to get my money back but in vain. Be very careful with their dead plants, they might tell you that these are dormant, be sure once you have paid them your money there will be no return. Your money, time, and Nerves will go down the d ...

  • summerof75 7th May 2009

    Reviewer rating: 0 stars


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    Ordered a three-seater leather settee and the two-seater from the Kiev range on 7th February 2009 and was told it would be maximum 28 days til delivery. I called on the 28th day to be told that my order had been held up until 7th May due to supplier issues. I was told that I would have the suite by the 7th May. I called Homebase again on the 6th as no one had called me to arrange delivery and was told that I would get a phone call on the 16th June to let me know when it would arrive, not that it ...

  • bee Rank: Staff Sergeant 29th Apr 2009

    Reviewer rating: 0 stars


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    Still trying to get refund from Homebase for last year for my mother, there is never anyone in store at weekend with authorisation.Long story ... matching sideboard and table ordered in store, wrong item was delivered. as correct item was unavailable for unknown number of weeks, we asked for both items to be collected and a refund issued.>A couple of months went by and still no return appeared on the bank statements so we telephoned homebase to be told that my mother would have to visit the stor ...

  • Guest 21st Apr 2009

    Reviewer rating: 1 stars


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    In Jan 2009 I ordered a sofa from Homebase, told delivery is usually within 2 weeks. 3 months later I am still waiting, having received a phonecall today telling me it would be at least another month. This is despite having been assured on the last call that this would not happen again.

  • Guest 10th Apr 2009

    Reviewer rating: 0 stars


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    I received £100 of Homebase gift cards for my Christmas to buy a garden table & 4 chairs. Unfortunately the table & chairs I wanted is only available online and not stocked in store. Surely Homebase could have a service whereupon a member of staff could order the items required and put my gift cards through as part payment. I will never ask for gift cards again. The pleasure of receiving my gift cards has been totally ruined.

    Very unhappy customer.

  • Guest 6th Apr 2009

    Reviewer rating: 0 stars


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    been waiting since november 2008 for my bedroom furniture to arrive from Homebase. every month they have rung up to say its delayed until the end of the month. its now april and im still waiting :@

  • citylad 24th Mar 2009

    Reviewer rating: 0 stars


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    Made my mind up never to shop in homebase ever again

    sofa ordered from Homebase 4th Jan 2009 ,35 day delivery and three phone calls later and a promised date 20th April(don`t believe them).

  • grahamd 23rd Mar 2009

    Reviewer rating: 1 stars


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    In store staff very helpfull.
    However my advice is that if the goods are not available in store then be very cautious on order for delivery from Homebase HQ.

    Required repeated calls to them and despite promise of follow up / feed back it did not happen as yet.
    THe saga of my experience is too long.

  • chrismeasures 7th Mar 2009

    Reviewer rating: 4.5 stars


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    I find homebase excellent!! I renovate properties quite regularly and always get the kitchen from www.homebase.co.uk. I find the quality of the cabinets extremely good and the general feel of the kitchen is way above other places.

    Delivery has always been within 4-5 weeks when they quote between 6 and 8.

    With the spend and save card you can't beat Homebase for quality Kitchens at a good price.