Homebase Reviews - www.homebase.co.uk

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Fantastic service from staff that knows their stuff!”

Written on: 08/07/2014 by delcita jackson (1 review written)

I visited the Battersea branch also on another occasion the Streatham branch and I must say I was totally impressed and bowled over from the quality time the staff gave me. I ended up buying the right product, which I am more than pleased with. The staff also knew about the product. I will most certainly go back time and time again to Homebase when I need any household goods. The staff are always on show unlike some places where they hide as the are so lazy. The shop floor is so tidy and the… Read Full Review

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★★★★★

“Cardiff Road branch, Newport - Chelsea my hero”

Written on: 05/07/2014 by Hutchinson1949 (1 review written)

Too many stores seem to have indifferent staff who are not prepared to do all possible to help customers. If you want to feel valued and deal with people who genuinely want to do all possible to look after you, then go to the above Home base store every time. Chelsea and her section leader (sorry forgot to ask his name) provided me with one of the best customer service experiences that I have ever had - shame not all Home base branches are as lucky as the Newport one (won't bore you with the… Read Full Review

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★☆☆☆☆

“A continuing saga”

Written on: 04/07/2014 by Skylar70 (1 review written)

Place an order with Homebase 28th June and their emails say delivery within 10 days. I was rung 1st July saying delivery on 18th (10 days !!!!) Not good enough I said so it was revised to the 8th July. I then get a letter to say delivery on 16th July. I rang to complain and was told delivery was booked for the 11th July !!!!!! I will never use this firm again and I would advise anyone else not to bother. No wonder they are struggling in the market place… Read Full Review

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★☆☆☆☆

“Appalling service an understatement!!”

Written on: 02/07/2014 by Bobsyboo (1 review written)

Returned to Homebase for a new bathroom following brilliant kitchen installation and fitters were brilliant. Assured that the bathroom fitters was one of the best. Bathroom ordered and PAID FOR IN FULL in December 2013 with installation due Feb 2013. Call from HQ delayed by one week due to not been able to source the bath, interesting since it had been ordered two months ago from the range in store! Call from fitter confirming date and time. Day before installation due fitter called to say… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 30/06/2014 by Aryanp381 (1 review written)

Why is it that Home Base cannot answer their phones, 4minutes first store with terrible service from someone who knew nothing when they did answer,and 8 minutes second store before I put the phone down in disgust. Get some staff training in place. … Read Full Review

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★★★★★

“Happy Strimming”

Written on: 26/06/2014 by Kaias440 (1 review written)

I purchased a garden strimmer with the help of a very helpful gentleman in the Fareham store, it does everything he said it would, it comes with two different spools one for general use and one heavy duty for the "I've let the garden get out of hand for way too long !!!!" Many thanks to the staff for pointing me in the right direction… Read Full Review

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★★★★☆

“First rate garden section”

Written on: 23/06/2014

First visit to Hexham Homebase today. Very impressed with the garden section, choice and staff… Read Full Review

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★☆☆☆☆

“Poor service for bathroom”

Written on: 18/06/2014 by vcRogers366 (1 review written)

We went to Homebase looking to refit a whole new bathroom. The staff were friendly, polite and happy to work with us. They designed the bathroom and allowed us to pick any products for the bathroom and assured us all products/design have been taken into account and costs £2000. Installation costed £4000, we thought this was too expensive and decided to have a local fitter so just ordered the products only. We were all happy at this point. Until, the delivery were late and we had to ring… Read Full Review

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★★★★★

“Your staff are excellent.”

Written on: 09/06/2014 by rhessey (1 review written)

I recently, 0n 2nd June, went to Homebase at York Road, Battersea. I was searching for a rose for my watering can and could not find one on the shelves. Also I needed some saucers for my plant pots. The advisor helped me and went to a lot of trouble to find exactly what I needed in the Garden Department. He was excellent and spent a lot of time and effort looking. I could not recommend him more highly. Rosemary Hessey… Read Full Review

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★★★★☆

“ Have Found the service in the Ewell/Epsom branch...”

Written on: 31/05/2014 by ZaidenKemp86 (1 review written)

Have Found the service in the Ewell/Epsom branch much better laterly. Staff appear to have mobile internal microphones on and can contact staff members easily across the store. There is a much better customer approach now and willingness to help… Read Full Review

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★☆☆☆☆

“Garden Furniture”

Written on: 22/05/2014 by Bryant333 (1 review written)

I ordered & paid for a garden furniture set on 26/04/2014 to be delivered on 24/05/2014. On 19/05/2014 I recieved an automated message saying they could not deliver it & when I phoned them they said it was a mistake & it would be delivered on time & to ignore any future messages saying it cant be delivered. I recieved 2 more similar messages the second of which was 2 days before delivery was due so I thought I'd call them just to ease my mind. Sure enough they've cancelled my order as the item… Read Full Review

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Milomurphy2's Comment

Written on: 06/06/2014

I ordered garden furniture 6 weeks ago and keep getting SORRY we cannot deliver on that day when I have arranged my day off with work avoid this company they have taken my money and keep rearranging the delivery date . Promised a call back today still waiting not a happy customer

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★★☆☆☆

“Have to buy pack of 2 when I only want 1”

Written on: 21/05/2014 by olgit (5 reviews written)

Needed a new bulb for a security lamp, but why do Homebase only sell them in packs of two? With a life of 2000 hours each, as stated on the pack, it will be at least a couple of years before I need the second bulb, by which time I will probably have forgotten where I put it. I'd rather half the £6.99 cost was still in my pocket, instead of Homebase's… Read Full Review

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★☆☆☆☆

“HOMEBASE”

Written on: 19/05/2014 by mlMacLean1981 (1 review written)

NEVER AGAIN. First they never deliver. I then cancel and have to send 5 emails and then wait 30 DAYS FOR MY MONEY BACK! AVOID!!!… Read Full Review

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★★★★★

“excellent staff service”

Written on: 18/05/2014 by avsd (1 review written)

I knew exactly what I needed to go in for and where it was, but unfortunately the plant pot I wanted was not on the shelf. I asked a member of staff and they checked the stock to find there should be one left, another member of staff came to help then they double checked with another member of staff but to no avail, so they asked yet another member of staff who found it, a customer had just left it sitting , these members of staff were just young, but nothing was a bother to them, they are a… Read Full Review

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★☆☆☆☆

“Never go and ask home base in fit bathroom for you I,...”

Written on: 10/05/2014 by Ashworth429 (1 review written)

Never go and ask home base in fit bathroom for you I, with regret, asked homebase a family bathroom for me in August 2013. The job done but since i had a horrible time due to leaking ceiling due to wrong installation few weeks after the finishing. It took me very long time to sort out the destruction they made due to this leaking. The man who did the fitting even charge me to come and have a look to check what the cause is, he took £ 100 and did not find any reason, saying it is not his… Read Full Review

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★☆☆☆☆

“Still waiting for sofas, more than 4 months later”

Written on: 10/05/2014 by MagicalKatie (1 review written)

I ordered and paid for two Schreiber sofas from Homebase on 3rd Feb and more than 4 months on I am still waiting. We have now been given no less than FOUR fake delivery dates, arranged time off work to wait for the sofas only to receive an overly-cheery answerphone message (from someone who clearly doesn't see anything wrong with messing people around) informing us they are delayed due to 'supplier issues' and have been re-booked for another date, on which the same thing happens again...and… Read Full Review

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★★★★★

“Great service”

Written on: 06/05/2014 by Crockett49 (1 review written)

Recently visited homebase Chichester, had great service from a guy, I don't usually write reviews. However people are very quick to write negative comments. I thought it would be worth taking the time. I must admit I promised I would leave some comments about a month ago after purchasing a chest of drawers, although with moving house I got side tracked. He was polite and helpful, even assisted with my many different payment methods cash card and voucher. He also offered assistance to my… Read Full Review

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★★☆☆☆

“Homebase WC Unit”

Written on: 04/05/2014 by Duke_Nukem (12 reviews written)

I bought a WC unit from Homebase and, despite the seat being part of the set, its hinges are obviously of "one size fits all" design. The way the hinges fix to the pan allows several points of adjustment (why isn't the distance between the brackets standard?) each of which is a point of weakness. One of these adjusting points for example relies the tightness of a small 5mm screw to stop two parts swivelling relative to each other (at which they fail), and anyway you do not know how to set… Read Full Review

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Olgit's Response to Duke_Nukem's Review

Written on: 21/05/2014

Homebase don't design them, they only buy them from manufacturers. Unfortunately the buyers appear to be clueless about what is well made and what isn't, I expect they only think of what will sell and how much profit they can make from it. Your experience matches mine with a Homebase cistern flushing lever kit whose design and engineering must have been dreamed up in a mud hut in a Dehra Dun back street.

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★☆☆☆☆

“Poor poor goods”

Written on: 28/04/2014 by Veraranting (1 review written)

I ordered a sofa in December 2013 I was still waiting in April 2014 finally received said sofa April 28. Not the sofa ordered then am informed sofa is actually an Argos sofa not a Schrieber/Habitat lies all lies. How is this legal, moral or right, who is helping the working class to get value/service from the large companies that just take the money and run (fob you off).


I returned the appalling sofas then attempted a refund which took another hour out of my life while the staff and manager
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Alan16Ac's Response to Veraranting's Review

Written on: 04/05/2014

Homebase and Argos are the same company! There's no deception here, it's a well known fact they're the same company. More fool you if you don't like argos, why buy from homebase.

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Poconnor23's reply to Alan16Ac's Comment

Written on: 06/05/2014

I for one, did not know that Argos and homebase were the same company and would have made the same mistake.
If I shop at homebase I would not expect to get an argos product.

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Myseriousshopper's reply to Alan16Ac's Comment

Written on: 18/05/2014

Clearly it's not a "well known fact" as this consumer didn't know. Poconnor23 did not know, and I did not know. Point is it IS a shameful deception as the brand delivered was not the brand ordered and paid for.

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★★★★★

“Homebase Wolstanton Stoke On Trent”

Written on: 24/04/2014 by 113George (1 review written)

I visited the Homebase Wolstanton Stoke On Trent yesterday & wish to compliment the staff on the way the store is operated. A member of staff helped me find what I needed, & gave me advise about the products I was looking for. The store was very well stocked, all the displays were neat & tidy with clear pricing for each product. I will definitely be visiting this branch again. Well done!!… Read Full Review

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