Homebase Reviews - www.homebase.co.uk

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Latest Reviews

★☆☆☆☆

“waste of time”

Written on: 25/07/2016 by Freddy264 (1 review written)

very poor service - as others have pointed out - late or no delivery - unhelpful staff - poor communication - promised calls not returned - promised delivery dates not kept to - there's plenty of alternatives out there people - go to similar companies with similar goods - who actually care about their customers -… Read Full Review

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★☆☆☆☆

“Spring sale fiasco”

Written on: 01/06/2016 by oaAbernathy443 (1 review written)

In May I purchased a large sofa and cuddle chair from the spring sale. My order was confirmed, the balance taken from account and a delivery date confirmed. Exactly three weeks later the order was cancelled...the reason..'out of stock due to high demand'. Ok it was on sale so that's feesable, except for the following facts:- 1/ beside every sofa and chair description in brackets it says (MADE to order) 2/ the cuddle chair is still for sale on the website but the price is 3 xs the amount I… Read Full Review

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★☆☆☆☆

“Reserve & collect is a joke”

Written on: 16/05/2016 by CHATZ (3 reviews written)

Customers are fed up of being let down by Homebase. They can't even be bothered to contact you or email it's out of stock. Homebase should not be allowed to call the system "RESERVE & COLLECT" as they can't guarantee ordered goods Homebase state it's a live system! Far from it… Read Full Review

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★☆☆☆☆

“NO SUPPORT FOR OWN BRAND ITEMS”

Written on: 08/05/2016 by Hatch255 (1 review written)

My Homebase shower broke just after its 1yr warranty expired. Maybe I was unlucky? However, Homebase are unwilling help me source a spare (thermostat) that I am willing TO BUY. There is no support and once they ascertained my warranty had expired I can get no response from them. They literally don't care. I cannot think of any other piece of domestic equipment that would not be supported by spare parts (for sale); e.g., Hoover/Dyson, Oven, Washing Machine. So basically if your Homebase… Read Full Review

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★☆☆☆☆

“Bed Frame”

Written on: 25/04/2016 by Sand59 (1 review written)

Bought a bed frame and other furniture from Homebase after 8 months the bed frame started to fall apart screws came out and the wood complete split until it collapsed completely injuring my head,arm and shoulder as I hit my bedside cabinet I have complained been told 3 times I will hear within 48 hours from their Hazard or Haznot team and 2 months later I am still waiting and sleeping on a mattress on the floor today I received an email saying they are sending out an engineer to look at it to… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 11/03/2016 by troydun (1 review written)

To whom it may concern I ordered my kitchen with you and paid for it in full in your store on the Naas road in Dublin. After paying for my kitchen in full I was told it could take 4-6 weeks to arrive. I got call from DHL saying that my delivery would arrive on the 5th of February, with that I had my fitter, plumber and electrician lined up to start work on the 8th and 10th etc. We also moved into our home thinking living without a kitchen for a week would be fine...we could get by with… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 29/01/2016 by Hooveria294 (1 review written)

Appalling customer service, I had a reservation categorically accepted via email and then the company rescinded saying that the item was not in stock. In the meantime I had refused another sale deal leaving me high and dry. My subsequent complaints, there were many, were parried with stock phrases that failed to answer my questions. The frustration continued, even at a higher level, when responses again paid no logical attention to my grievance. In the end I was promised a contact from a more… Read Full Review

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★★☆☆☆

“Terrible delivery twice in a row”

Written on: 13/01/2016 by EmilioKirkpatrick333 (1 review written)

Ordered twice from Homebase large furniture. Even though they try to make it convenient for you by providing several delivery slots and inform you 1h in advance, it never works. They say "delivery until 10:30" and it actually arrives way in the evening. Customer services keep you on hold for 15 min, "trying" to help. Couldn't wait for so long, just hung up. Had to take half day off work to accommodate the delivery slot and now forced to take full day due to the late delivery. Very very… Read Full Review

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★☆☆☆☆

“Click & Forget”

Written on: 01/01/2016 by Zimmerman140 (1 review written)

Have tried twice to use their click & collect service. First order went through, they had stock, would get email telling me when ready. Then got phone call saying stock had all gone - try ordering again from another store. Ordered from another store, they had stock, would get email telling me when to collect. Never got any email or phone call. Such poor customer service. Will purchase elsewhere from now on… Read Full Review

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Chatz's Comment

Written on: 16/05/2016

Same problem with my last order, not again, reported to BBC & trading standards.

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★☆☆☆☆

“Worst Customer Service EVER!”

Written on: 23/12/2015 by zvPruitt89 (1 review written)

When you read customer service reviews online, you have to take them with a pinch of salt. You think, "The reviews are bad, but the price is fair and I'm sure it won't happen to me." It did happen to me. Homebase offer the very worst customer service I have ever encountered and I buy mostly everything online. They are liars, they are useless. As I write this review, I've been waiting on hold for 1hour and 2 minutes. Abysmal! It started in October when I ordered a bed. It arrived three weeks… Read Full Review

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★☆☆☆☆

“Delivery Chaos”

Written on: 22/12/2015

Furniture bought in Edinburgh in November with assurances that this would be delivered at a date to suit me. First mistake! Telephoned to arrange delivery after Christmas but was told no dates were available. Try again. Aimed to choose delivery date in February but was told calendar was unavailable and phone back in two weeks. Did this and was informed that there was a delivery date after Christmas on the original date I had chosen. Great news! Received a call today (6 days before delivery)to… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever!”

Written on: 13/12/2015 by Alisson193 (1 review written)

After spending over a £1000 on internal doors I contacted them to enquire what was happening as the 5 days of expected delivery had passed and I had heard nothing. I spoke to someone who said it was 5 working days and it would probably be Thursday. I pointed out that it did not say this and that I would have still expected to have heard something to arrange a delivery time slot and she was very disinterested when she said there was nothing they could do as the company was closed and I would… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 05/12/2015 by Medeiros171 (1 review written)

Ordered a loft ladder on line 2 days delivery. A week later nothing. Emailed no reply. Tried ringing 8 times so far no answer put on hold gave up after 10 mins. Appalling service. Will now have to visit a store to see if I can get a ladder or my money back. DO NOT ORDER ON LINE is my advice… Read Full Review

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★★☆☆☆

“Bathroom”

Written on: 03/12/2015 by xcFallon373 (1 review written)

I got Homebase to supply and install a new bathroom last year. Contract was given to an external plumbing company. They came out and measured up and I told them what I wanted. Order was delivered on day it said it would. No problems. First day taking out my old tiles on the wall the contractor was hitting so hard it cracked the wall in my spare room. They re-plastered the cracked area but said I'd need to repaint it myself as they don't do that. I actually thought not too hard to touch up so… Read Full Review

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★☆☆☆☆

“HOMEBASE BATHROOM RENOVATION”

Written on: 12/11/2015

Too expensive. Various things went wrong including flooding after only 3 months. Then they took 10 months to complete repairs. Then offered a £50 "goodwill gesture".  only interested in their next job/victim… Read Full Review

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★★☆☆☆

“Kitchen fitting”

Written on: 11/11/2015

We have had a kitchen designed by Homebase Salisbury and it is currently being fitted. There has been a catalogue of errors by their designer, resulting in us having to project manage the kitchen ourselves, do lots of trips to Homebase, make new choices of several items already chosen, make more and more compromises and much more besides. We have a bathroom to fit next but will absolutely NOT be going to Homebase for it… Read Full Review

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★☆☆☆☆

“Worse Mistake Ever!”

Written on: 05/11/2015 by ssubroy (1 review written)

We decided to go to Homebase Rochester to get a new bathroom for my mum. As we went to the store we waited around 30 minutes to be served and when staff member came he rushed us and was not very helpful. We decided on a bathroom which cost a lot of money and said to the staff member we will be in the next day to come and pay for it. To my shock the staff member called me in the morning to ask if we are coming, he then rang again to say he was going to lunch. I found this too uncomfortable. Ok… Read Full Review

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★☆☆☆☆

“Unhelpful and dismissive”

Written on: 20/10/2015 by barttheman (1 review written)

I went to homebase Salisbury to purchase some garden plants.I asked an assistant about plants and he got a woman supervisor to come over to assist.The woman supervisor,a mousey haired woman with glasses curtly told me,--There is no-one here to assist with the plants,and walked off. Her manner was nasty and most unhelpful.The man said I could make a comment about her attitude.The woman supervisor did not try to get anyone to help and was most unhelpful and unfriendly and lacking in basic good… Read Full Review

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★☆☆☆☆

“Second issue within a week”

Written on: 11/10/2015 by greglee (9 reviews written)

Second issue within a week with SPALDING BRANCH placed a reservation today as the sheets i reserved on Friday was both marked when i took them out the packet so checked on line shown as in stock. Reserve and Collect number: Collect your reservation from Sunday, 11 Oct 2015 .So popped to store my partner went to till point while i went to display picked up one set of sheets as all was left then went to the till point gave in the reservation number in ,they said we shall go and get them ,then… Read Full Review

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★☆☆☆☆

“Cant Deliver!!!”

Written on: 09/10/2015 by Gerald74 (1 review written)

bad at best if only i could give them no stars, after 2 months of waiting for my order to be delivered i get a phone call saying they can't deliver after 5 days of nuisance phone calls from home base only to reiterate they cannot deliver i finally get one saying that they can't deliver at all the only thing i can get is a refund which i can't get over the phone i have to go into store for it which is even more of a hinderance as i work away a lot! NEVER AGAIN WILL I SHOP AT HOMEBASE!!!! best… Read Full Review

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