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Picture courtesy of Belgarion.
| Quality of service | 2.8/10   |
|---|---|
| Layout of shop | 4.7/10 |
| Value for Money | 3.2/10 |
| Reviewer Rating | 2.3/10 |
| Overall Rating | 2.5/10 |
Full review by
Guest.
on 23rd Jul 2008
User Rating : 0
Respect :
0
ordered bedroom furniture from homebase on 3rd may afer contacting them, every 2 weeks I'm still being told it will be another 2weeks. now nearly 3months since order. still no delivery yet.
customer service seems none existant. as i am the one that has to do all the contacting, and they keep repeating delivery from supplier in 2 weeks. nothing else.
Guest.'s review and ratings | 59 words
Review by
Guest.
on 21st Jul 2008
User Rating : 2
Respect :
0
I wish that I had read the reviews before I went for a Homebase kitchen. I'm happy with the way it looks, but my old kitchen was more functional. The units in my opinion are poor quality and the design atrocious with handles bumping into opposing doors and chipping the finish. The vinyl finish stains easily and can't be scrubbed because it comes off. Despite the fact that head office says they may record your call, they wouldn't allow me to do the same. They apparently hung up.I wrote a let ...
Guest.'s full review | 151 words
Review by
Guest.
on 11th Jul 2008
User Rating : 0
Respect :
0
I ordered an extending dining table and six chairs from Homebase in January 2008. Chairs are fantastic but the table was so badly bowed at both sides it was unusable. Many phone calls later and several e-mails and I am still waiting for a replacement table SEVEN MONTHS LATER, even though I was told that they still stock it. Have received many mixed messages, very poor communication, most phone calls stated there was no record of a replacement order and now on high priority list is heard regula ...
Guest.'s full review | 110 words
Review by
barp
on 8th Jun 2008
User Rating : 0
Respect :
0
3 months minimum delivery time for a three piece suite.and still no confirmed time or date. My company delivers next day on time, no question.
barp's full review | 28 words
Review by
brendajad
on 20th Apr 2008
User Rating : 9
Respect :
0
Staff training must be first rate. Customer service at Bury St Edmunds store this weekend, very helpful - I had trouble putting together a mower I had purchased and received the most generous help and advice - if the mower is as good as the staff who sold it to me I shall be delighted.
brendajad's full review | 55 words
Review by
adedavies
on 31st Mar 2008
User Rating : 1
Respect :
0
We were quoted 4 weeks delivery, 6 weeks later the 3 bathroom vanity units arrived :-(, the courier phoned the night before to ensure someone was in :-), in the meantime the worktop that was supposed to be delivered to the store had vanished :-(, this part of the order was cancelled, Upon opening the boxes 2 of the units were correct the third was the right box, wrong contents :-(, Phoned Homebase to arrange collection of the wrong unit and delivery of the right unit (08456002420, option 5) and ...
adedavies's full review | 188 words
Review by
QTWITHMEME
on 19th Mar 2008
User Rating : 1
Respect :
+1
We made the error of ordering a kitchen and two bathrooms form Homebase. We ordered them at end of Jan and we are still waiting after being told that it would take 4-6 week and it's now going to be ten - that's if they actually deliver this time. We have been told so many different dates at this point. The staff in store where really nice and I couldn't fault them except that they should perhaps warn of delays and of how common they seem to be. We have been told that the delivery will arrive on ...
QTWITHMEME's full review | 216 words | 1 comment added.
Review by
joemcmaster
on 15th Mar 2008
User Rating : 0
Respect :
+1
I wanted to tile my kitchen floor. I prepared the floor, and made sure it was level and dry. Then I bought Homebase waterproof,tile adhesive,and grout mixed, and I got someone I know to be very experienced to lay the Quarry tiles. I left it to set. After 2 and a half weeks, much of the adhesive, had not even begun to set, and I am still unable to use my kitchen. We had to bring up all the tiles.
.Most of the adhesive underneath was wet enough still to go straight back into the plastic drums it ...
joemcmaster's full review | 272 words | 1 comment added.
Review by
Guest.
on 5th Mar 2008
User Rating : 0
Respect :
+1
A product promised for 6 weeks, took 10 weeks to deliver. This was after being told by home deliveries at the 4 week point our toilet was ready for delivery. When it finally arrived the pan was faulty and we are still waiting to be contacted to be told when we can expect another pan to arrive.
Guest.'s full review | 74 words
Review by
gallowgate
on 26th Feb 2008
User Rating : 1
Respect :
0
Homebase did not keep to there promise
re: over the phone enquires.
I was told that the price of a coffee table was '£169.99 but as they had none in to phone back in 4 weeks time to reorder it at the same price.
I did that.
They put the same coffee table up to '£199.99.
gallowgate's full review | 55 words
Review by
Carolehancock
on 19th Feb 2008
User Rating : 1
Respect :
0
Ordered two laminated worktops on 3rd January 2008 from Homebase, was advised they would take 4 - 6 weeks. On 14th February I phoned store only to be told they had not arrived. Some confusion about their dispatch and delivery at store. Advised they would have to be re ordered (another 4 to 6 weeks). Since found out they are only coming from Darlington! Refused to accept this new date, as Homebase already had my money for 6 weeks gathering interest. Referred to escalations department who were ...
Carolehancock's full review | 217 words
Review by
phased
on 9th Feb 2008
User Rating : 1
Respect :
0
I've been phoning the store and the home delivery service most days for the last 2 weeks. Friday was the 2nd day set up for delivery by the carriers. My parents spent 5 hours waiting for the delivery at my house and no one phoned to say the goods were not going to be delivered. I feel Watchdog or a similiar prog should be involved with this. Anyone had similar experience?
phased's full review | 130 words | 1 comment added.
Review by
sue scott
on 1st Feb 2008
User Rating : 0
Respect :
0
My bathroom, which I bought from Homebase was a disaster! The whole lot had to be returned, and in the end I gave up and demanded a refund.
1. £1200 Whirlpool bath that leaked
2. £280 Toilet with parts missing
3. Two damaged bath panels, still waiting for number 3!
Head Office call centre was unhelpful, and the Jacuzzi manufacturer was even worse - they would not even discuss my problems
Thankfully, I had a patient plumber and CAB helped me enforce my Consumer Rights. Thankfull ...
sue scott's full review | 129 words
Review by
arobshaw
on 15th Jan 2008
User Rating : 1
Respect :
0
I strongly advise you to NEVER order a kitchen from Homebase. It is two months since mine was delivered and it is still unfinished despite being put up within a week of delivery. Things weren't ordered that should have been (including the door knobs, extractor fan and set of drawers) and then when replacements were picked up they were the wrong kitchen type entirely.
A time wasting farce - don't be tempted - it just isn't worth it.
arobshaw's full review | 122 words
Review by
Guest.
on 13th Jan 2008
User Rating : 3
Respect :
0
Two recent poor experiences:
(1) Toilet flushing lever broke. Homebase had "choice" of two - one identical to my broken one, which I now know is plastic inside, that's why it broke, and a metal one which I bought. It was a lousy fit, wobbled about in every direction, due to amateurish design. I emailed them and told them what I thought of it, they were very concerned and said if I gave them my address they post a cheque for the value of the item. Quite generous of them! I supplied my address, b ...
Guest.'s full review | 391 words | 1 comment added.
Review by
fernman
on 12th Jan 2008
User Rating : 3
Respect :
0
Two recent poor experiences:
(1) Toilet flushing lever broke. Homebase had a "choice" of two - one identical to my broken one, which I now knew was plastic inside, that's why it broke, the other was metal, which I bought. It was a lousy fit, wobbled about in every direction, due to amateurish design. I emailed them to say, politely, they should be ashamed to sell stuff like this. They were concerned and said if I supplied my address they'd send a cheque for the value of the item. I never receive ...
fernman's full review | 385 words
Review by
Kate25
on 21st Sep 2007
User Rating : 0
Respect :
0
We opted for a Homebase Bathroom and what a mistake it was. Although we booked the delivery date for more than 3 weeks in advance, the bathroom never arrived on the day it was supposed to, but even worse, we were never notified. In fact, I don't think we would have found out about this if we hadn't called them on the day to see what time it was supposed to be arriving. The delivery was only held up by one part of the toilet (the pan), but they refused flat out to give go ahead with a part delive ...
Kate25's full review | 315 words | 1 comment added.
Review by
vealmike
on 4th Sep 2007
User Rating : 0
Respect :
0
The order process ith Homebase was simple and efficient. Unfortunately, their web site said that they had stock of the item I ordered, and that delivery would be "up to" 28 days.
I waited 3 weeks, and Homebase had not rung to arrange delivery, so I rang to chase.
Apparently "in stock" doesn't mean "in stock", it means out of stock with Homebase, but available from their supplier.
Furthermore, "up to 28 day" delivery means they will ring 28 days after you place your order to arrange for delive ...
vealmike's full review | 105 words | 1 comment added.
Review by
laurens
on 1st Mar 2007
User Rating : 5
Respect :
0
Our kitchen was promised delivery on the Thursday. We recieved a call from the delivery driver informing us that the kitchen would be delivered later that day. The kitchen was not delivered. We telephoned the Homebase delivery service, which is run by the Wincanton Delivery Service, early the next morning to give them time to sort it out. We fully expected the kitchen to be on the van as the first drop off for the next morning. Is this normal practice? We have now read reviews on this service. ...
laurens's full review | 200 words
Review by
Brunnhilde
on 2nd Mar 2006
User Rating : 3
Respect :
0
I bought a bathroom suite from Homebase. Delivery is stated as 6 weeks from order. Most of the suite was delivered as arranged, but it took 7 attempts before I got a bath panel that was not scratched or split.
Since it has been fitted I am very unhappy with the toilet as it blocks up very easily, even without any paper. This seems to be because the toilet is designed with a very small, flattened throat compared to a British toilet (I understand Homebase is French). The taps were total rubbish ...
Brunnhilde's full review | 177 words
