Holiday Hypermarket Reviews
Latest Reviews
★☆☆☆☆
“Don't use this amateur company”
Written on: 19/05/2013
Paid £9500 for 9people. Booked 9 months ago. Told yesterday holiday to eygpt at the water park was not available. Tried to get us to pay £2000 more for a mother holiday. Told them they are the worst company I have delt with. Will never walk into there shop again. Got full refund. Wast of my time, they will take your money and give you utter bad service. (read more)
★☆☆☆☆
““Customer service complaint at a holiday Hypermarket...”
Written on: 08/08/2012 by Hollington1
I have booked a holiday to Florida for three week the service when I first booked was excellent but since then it has gone down hill. Surprises for my sons froth coming 13 birthday Park tickets I did not get what I paid I had a rude manger of the store talked to me like something off his shoe he was so arrogant I was in flood of tears. I was in flood of tears a surprise holiday that I have paid over £6000 for with tickets with the Hypermarket has been my worse experience and has put a... (read more)
★★☆☆☆
“customer service complaint”
Written on: 02/01/2012 by bazza54 (1 review written)
first time it has come to this here goes having booked a holiday to the Occidental Grand in Punta Cana on the Dominican Republic what was supposed to be a 5 * hotel on there recommendation turned out more 3 * a run down hotel with poor food also pre booked seats at a cost of £75 which we did not get finished by having watch stolen from room hotel not interested reported to travel agent on day of return and filed complaint waited over 28 days with no reply went back in to be told that email... (read more)
★☆☆☆☆
“Expensive!”
Written on: 10/11/2011
Holiday Hypermarket use expensive travel companies .. i.e. Falcon Naama Star Hotel, Sharm El Sheik, 9 nights 29th December B&B... on here through Cosmos £736 pp..exact same holiday on Teletext Holidays is £557 !!! quite a difference! (read more)
Holidayhypermarkettui's Comment
Written on: 09/01/2012
Thanks for reviewing Holiday Hypermarket.
I am sorry you feel we weren't competitive on this occasion and I will look into why we were unable to price match or beat the quote you had. We search all the major travel agents to ensure you are getting the best price available and we have special discounts on some tour operators often making us the cheapest on the web. We would love you to give us another chance and check out our new site when you look for your next holiday and if you would prefer to speak to someone you can either contact us on Facebook or Twitter, send us an e mail to lauren@holidayhypermarket.co.uk or call our UK call centre on 0800 916 5189 and speak to one of our sales agents.
Many Thanks,
Lauren
www.holidayhypermarket.co.uk
Reply to this comment
★★★★★
“Great value and excellent customer service”
Written on: 27/10/2011 by maxieb11
I booked a holiday to Morocco on the website (same holiday was £107 extra on Firstchoice site). My confirmation of booking appeared straight away by e-mail, paperwork came through the post 4 days later. I noticed I had booked a room that had a connecting door. I hadn't intended to (knowing that these can sometimes be noisy). I sent an e-mail to customer services to see if I could rectify this. I was impressed to receive a response less than 24 hours later saying that the booking had been... (read more)
Holidayhypermarkettui's Response to maxieb11's Review
Written on: 09/01/2012
Hi Maxieb11,
Thank you for such a positive review!!! We work really hard to make sure things run as smoothly as possible so it’s great to hear about our customers experience when it goes this well!!!
We hope you loved Morocco and you will hopefully be booking with us again in the future!
Many Thanks,
Lauren
www.holidayhypermarket.co.uk
P.S. If you are interested in our holidays, we have a Facebook page you might like? We add special deals and bargains on there and it’s great to get tips and advice on destinations! Thanks again!
Reply to this comment
★★★★☆
“everything went smoothly”
Written on: 11/08/2011 by pmcc
I have just returned from a 6 day break to krakow in Poland my student son booked everything for me with Holidayhypermarket I never had a moments worry all my documents were Emailed on the same day as I booked my hotel voucher and flights were all in order upon arriving in krakow a private Taxi was waiting to transfer me to the hotel upon leaving the same service was provided to me a taxi picked me up and brought me straight to airport what a service for £16 return a lot of... (read more)
Holidayhypermarkettui's Response to pmcc's Review
Written on: 09/01/2012
Hi Pmcc!
Thank you for a fantastic review! The team will be pleased to see you were happy with the service! I am glad we saved you money and you enjoyed our holiday!
If you need any help booking your next holiday don’t hesitate to get in touch!
Thanks again,
Lauren
www.holidayhypermarket.co.uk
P.S. We post some bargains on our Facebook page if you ever need some inspiration you could click 'Like’ on our page and see what’s available!
Reply to this comment
★★★★★
“Fantastic!”
Written on: 08/07/2011 by Natalielouise21 (1 review written)
I booked with holiday hypermarket online in early May to go in late June. I rang the customer service before booking to check prices had not changed and they said if it goes through and gives you confirmation you get the cheaper internet price and no prices will be added it will tell you if it hasn't gone through due to prices. So i booked and never had a problem, confirmation came through within seconds and received paperwork within 5 working days, tickets were sent out 12 days before... (read more)
★☆☆☆☆
“Nightmare”
Written on: 06/07/2011
Online booking system works ok. But just try getting in touch with them afterwards e.g. to make the final payment... takes hours. If/When you do get through (this alone took me more than 10 goes over the period of 3 weeks), they aren't helpful. It's taken me 3 weeks just to try & get a receipt for my holiday. Literally hours spent on hold. Still no receipt or proof of paid invoice. Worries me that my tickets are very unlikely to turn up at this rate as both my receipt and subsequent... (read more)
★☆☆☆☆
“staff not very helpful their "great prices" not very...”
Written on: 16/09/2010
staff not very helpful their "great prices" not very great, not happy when we gave countries we did not want to go to, after all it's our holiday.
don't listen to them about their special car parking rates at the airports it's more expensive than booking direct as they charge for using credit card.
their special exchange rates for being a costumer turned out to be lower than a local shop.
no phone call to tell us our paperwork was ready to be picked up. don't try and phone them the outside...
(read more)
★☆☆☆☆
“Myself and a friend used the Holiday Hypermarket on...”
Written on: 08/07/2010
Myself and a friend used the Holiday Hypermarket on Kingswood in Hull to book a holiday to Greece, 4 adults, 2 children. Our booking were taken by Dean. We were quoted a price and so continued to book it, however Dean had missed off our childrens prices, so the price went up by £60. We asked if he could do the holiday for the first price quoted, as this was not our mistake. Dean replied 'if you dont like it, then book it somewhere else'. His attitude were absolutely appauling, poor customer... (read more)
See next 10 reviews
Showing 1 - 10 of 24 Reviews
★☆☆☆☆
“Stay clear from this company, I went in the Warrington...”
Written on: 26/03/2010 by mcsorl1 (1 review written)
Stay clear from this company, I went in the Warrington branch yesterday to buy some Euro's, the girl behind the counter told me the exchange rate was 1.02 and it is the same everywhere, I bought £500 woth of Euro's and got 510.
I then went straight into town where the lowest exchange rate I could find was 1.07 and the highest 1.11, I basically lost out on 40 Euro's, they robbed me of £30, I went in to complain and they offered me £370 for my Euro's that I had only bought 18 hours previous,...
(read more)
★★★★★
“ I have booked quite a few holidays with...”
Written on: 03/09/2009 by Not Wearing Rosetinted Glasses (1 review written)
I have booked quite a few holidays with www.holidayhypermarket.co.uk safe in the knowledge that as they are part of the Thomson/FirstChoice (TUI) group if anything went wrong my money was safe. It's sad that people complain without thought. Websites that sell holidays from other operators are sometimes at the mercy of outside forces. I have my own unrelated site and customers type in the wrong phone number or email address so I can't get in touch, they also don't read booking terms and... (read more)
★☆☆☆☆
“Booked an apartment in Orlando for next April. All...”
Written on: 01/09/2009
Booked an apartment in Orlando for next April. All went thru OK on the Holiday Hypermarket web site.... took payment on my card.... then rang next day to say no availability!!! They could offer a more expensive accommodation tho..!! Told them no thanks and they said they would refund my card. (read more)
★☆☆☆☆
“Booked to go to Marmaris Turkey with Holiday...”
Written on: 23/06/2009
Booked to go to Marmaris Turkey with Holiday Hypermarket , was promised a seaview and on the phone we doubled checked this point , only to find out it isn,t a seaview at all , was offered 56 pounds in compensation , no apology at all , we didn't accept and have taken the matter further . My partner is registered disabled and will stop in room when she is in pain , thats why room with seaview was important to us . We wanted to cancel but was told we would have to pay 1500 pounds even thou it... (read more)
Holidayhypermarket's Comment
Written on: 03/09/2009
Dear Guest
<br/>I am sorry to hear you had problems with your holiday.
<br/>Our terms and conditions available on the website do state:
<br/>"Holiday Hypermarket should be advised of any special needs or requirements at the time of booking, for example, the requirement for wheelchair assistance or medical conditions that may affect your travel. It is also advisable to speak to someone before making a booking online. You can seek advice from Holiday Hypermarket customer services".
<br/>
<br/>Customer Services key priority is to ensure that all aspects of your holiday meet your expectations.
<br/>
Reply to this comment
★☆☆☆☆
“booked a holiday online with holiday hypermarket, paid...”
Written on: 06/06/2009
booked a holiday online with holiday hypermarket, paid online with agreed price. recieved email to say if i dont get an email to say it was processed then to contact them after 48 hrs. next day no contact so i phoned,was told system was down and not too worry someone would definately phone within 48 hrs. ( beginning to smell a rat) got an email to state that i had tried to make a payment the day before and to phone the number provided to which i did cut a long story short holiday now not... (read more)
☆☆☆☆☆
“Ive had an extremely frustrating time with Holiday...”
Written on: 08/05/2009 by t4m5yn (1 review written)
Ive had an extremely frustrating time with Holiday Hypermarket and feel like i have been cheated. I booked online a holiday including paying the deposit. i received an email confirming that it was being processed but would receive a further email confirming the actual booking within 48 hrs. I didnt receive it so therefore called them when they told me the booking hadnt gone through and that the holiday that i presumed i had paid a deposit on went up £90!!! I was told it wasnt their... (read more)
Holidayhypermarket's Response to t4m5yn's Review
Written on: 03/09/2009
Dear t4m5yn
<br/>
<br/>Here at www.Holidayhypermarket.co.uk we value all customer feedback and as result are currently working on ammending the wording on our email and on screen confirmations. We have extended our after sales opening hours to enable are staff to quickly resolve any issues that might be encountered when booking online and now have a freephone number for customers to ring and speak to our order proccessing team.
<br/>
<br/>Our IT support team are committed to making the customers journey as simple and straight forward as possible. A new version of the site is in development and due to launch later this year.
<br/>
<br/>The concerns raised in your review should all be addressed by these developments.
<br/>
<br/>
Reply to this comment
★★★★★
“Easy enough website no problems at all. Found a...”
Written on: 17/04/2008 by Alan Oliver (3 reviews written)
Easy enough website no problems at all. Found a holiday I wanted that was quite cheap in comparison, so I rang them to confirm and it was all booked within 30 mins of me getting online. (read more)
☆☆☆☆☆
“You try to book a holiday and go all the way to the...”
Written on: 02/11/2007 by mags01 (1 review written)
You try to book a holiday and go all the way to the bit where you enter your card details only to be told that its 'sold out'. Rang up their call centre but they were also very unhelpful!! (read more)
☆☆☆☆☆
“We were promised a family orientated resort, but...”
Written on: 07/09/2006 by lolapants (1 review written)
We were promised a family orientated resort, but Festival Village was dirty, and unless you slept in reception, we were not told about the 90 Euro room deposit. After all, First Choice had already got over £3600. There are too many bad points to list, but First Choice customer service will be hearing from us. (read more)
★★★★★
“This was the first time we used Holiday Hypermarket,...”
Written on: 07/08/2006 by Natters1975 (1 review written)
This was the first time we used Holiday Hypermarket, and I was so impressed. We wanted a last minute deal that was hassle free, and we got one. The girl who I spoke to was really helpful, and she gave me lots of advice on where to eat and where to stay away from. She even gave me directions on how to get to certain places to make our trip easier, and everything she told us was spot on. We stayed in beautiful apartments, and can honestly say, for the money we paid it was more than value for... (read more)
See next 10 reviews
Showing 11 - 20 of 24 Reviews
★★★★★
“I booked my holiday in Turkey with Holiday...”
Written on: 03/07/2006 by TBeale (1 review written)
I booked my holiday in Turkey with Holiday Hypermarket. I found a few holidays on their website and rang up. The girl I spoke to gave me some pretty good advice about the place I went to (Kusadasi). I went to Ephesus, and I thought it was amazing. I would probably book with them again.
They do have loads of different holidays on the Holiday Hypermarket web site, so it's worth checking.
(read more)
★★★★★
“This is the first time that I have booked with Holiday...”
Written on: 28/05/2006 by Kirsti Wilkinson (1 review written)
This is the first time that I have booked with Holiday Hypermarket and I was very impressed!
I haven't been on the holiday yet, but I was so happy with the service that I had to comment.
The web site was very helpful and easy to use.
The lady at Reservations has to be the most helpful lady I have
ever spoken to. She was efficient and called me back on several different occasions as promised. She was friendly, helpful and kind.
I found that the holiday was very good value for money, for...
(read more)
★★★★★
“I will always book my holidays through the Holiday...”
Written on: 18/05/2006 by gemmamann (1 review written)
I will always book my holidays through the Holiday Hypermarket website as I have always had a great service and great holidays from them. Their website is easy to use, and there is lots of information. (read more)
☆☆☆☆☆
“We went to Fort Kinaird First Choice Holiday...”
Written on: 23/07/2005 by Jill Conlon (1 review written)
We went to Fort Kinaird First Choice Holiday Hypermarket in January 2005 to book our family summer holiday. We stated we would like an all inclusive. The travel agent we sat with then proceeded to advise us that they had some amazing deals for all inclusives to the Dominican Republic. So we asked to see and hear more info on this holiday, the girl then showed us the holiday in the brochure which was a brand new hotel, and all the extras such as a junior suite for the family which has a... (read more)
overview
Top 5 Travel Agents
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Agoda - www.agoda.com
50759 reviews read latest review -
2. Travel Republic - www.travelrepublic.co.uk
19081 reviews read latest review -
3. Booking.com - www.booking.com
8190 reviews read latest review -
4. Late Rooms - www.laterooms.com
8466 reviews read latest review -
5. HotelDirect.co.uk - www.hoteldirect.co.uk
3782 reviews read latest review
Latest Reviews in Travel Agents
-
HouseTrip - www.housetrip.com
"Don't Travel Without It!" Read More
-
HotelDirect.co.uk - www.hoteldirect.co.uk
"Really good deal" Read More
-
Late Rooms - www.laterooms.com
"Very good" Read More
-
Travel House UK Ltd. www.travelhouseuk.co.uk
"Wonderful Service." Read More
-
Globester - www.globester.com
"Satisfaction" Read More
Latest items in Travel Agents
Holidayhypermarkettui's Response to bazza54's Review
Written on: 09/01/2012
Hello Bazza54,
I have come across your review this morning and I was wondering if you have had this issue resolved? Would it be possible for you to e mail me with your reference number and I can look into it if you are still waiting? My e mail address is lauren@holidayhypermarket.co.uk
If you prefer you can give me a ring on 01642 635049 its my direct line and I can take some details rfom you and see whats happening with your complaint.
I look forward to hearing from you soon,
Thanks Bazza54,
Lauren
www.holidayhypermarket.co.uk