Written on: 04/07/2012
My van broke down near Toronto during insane rush hour traffic. I was stuck at the far right of the centre lanes in crazy heat with two dogs and no where to go. Seven lanes across on my left and four lanes across on my right. Angry rush hour drivers during a heat wave. I called CAA and it took about an hour and a half for someone to pick me up not the 1/2 I was told they would be. But..... when he arrived, Carlos my pick up guy was very very kinand concerned for my well being. I was... (read more)
Written on: 06/12/2010
My mother, a 60-something senior citizen (a perfect client for CAA!), just had a terrible experience with CAA.
My mother called CAA because she locked her keys in her car. She was at a meeting lodge at a private farm residence. It was dark, and raining, and she was soon to be alone. She called CAA, who after learning of her location, determined they would not send anyone from CAA to assist her because the "lane" or long private driveway to the meeting lodge that she was... (read more)
Written on: 16/02/2010
CAA brokerage - Aviva life insurance sucks. I had to deal with their extremely rude and poor customer service myself recently. because of them i would never wanna deal with CAA or any of their affiliates.
I am sorry I had to deal with horrible experience. and each staff member is worse than the other. no customer complain acknowledgement, response to any of the voice messages, or confirmation of fax or calls received. all i can say is they are nice initially to get your business but once you... (read more)
Written on: 29/03/2004 by EMS Paramedic (3 reviews written)
CAA/AAA is very good, it has improved customer support and response as well as additional services and can go cross-boarder.
With great member services including an unlimited towing (on the membership plus plan), CAA/AAA is definitely the way to go.
During high-demand periods towing services, battery assist or locksmith services can be delayed considerably unfortunately though, but most times they are there within a 30 minutes to 2 hour time frame. (read more)
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