Simply Be Reviews - www.simplybe.co.uk

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“Appalling customer service ”

Written on: 29/08/2014 by 460Bennett (1 review written)

Had a bra fitting at simply be store , assistant would not take no for an answer and practically held me hostage half dressed until I bought something . I complained to Simply Be who sent an insipid reply and said I would get a letter from the actual store ! I'm still waiting 6 months on . Beyond disgusting customer service ! Will never use this company again… Read Full Review

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“Ordering online is such a hassle - not worth the effort”

Written on: 12/06/2014 by Maranda-Walsh (1 review written)

To place and order online and pay for it is an nightmare. You cannot pay for your first order of place an order without filling out a questionnaire and then submitting it somewhere for approval to get a customer number. You then take this number and order. I only wanted to buy a dress pay with my credit card and go but not going to happen on this website The response I got when I asked if I could do this was "For security reasons, it will not allow you process your first order using a laser /… Read Full Review

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“Sending debt collector for non existing debt !!!”

Written on: 05/06/2014 by jwona17 (1 review written)

I never used that shop, never ordered anything from them, but they sent me a a letter in which informed me that they sold my account to debt collectors company - Lowell Portfolio. Now I have to deal with this company and they threaten me that they will go to court. Anybody know how to solve this problem? I don't know what to do :( if any ideas contact me on jwona1981@gmail.com… Read Full Review

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“Using Debt Collector to collect a Non-existant debt”

Written on: 04/06/2014 by 305Ogle (1 review written)

My partner is being hassled for a debt that does not exist as she has never had any dealings with this company. All contact to date from Simplybe has been by SMS text requesting call backs on telephone numbers that do not appear to relate to simplybe and would cost money to call. The general telephone number on the website goes to an automated menu system (and costs 10p per minute) - which goes round in circles and never gets to a real person. Sending anything to the general email address… Read Full Review

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“Delivered to wrong adress”

Written on: 03/06/2014

My boyfriend ordered a pair of shoes for my birthday two weeks before my actual day, only to get an email telling him we received our order and had been signed for when we contacted them about this they just said we had to wait as it maybe a mistake by the company that delivers(Hermes)we waited the two weeks they said and contacted them again with no help, but a letter coming out to our house within two weeks by this time my Birthday had come and gone we filled in the letter and signed it still… Read Full Review

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“Simply rip off!!”

Written on: 08/03/2014 by stephen1966 (1 review written)

We have had a few things out of simply be. We naively never read the statements. We went through them yesterday and were horrified!! We had a letter to say that we were behind by over £370 and we needed to pay asap. What happens is that because we pay monthly over a period of time its put us behind. There accounts are done four weekly. We didnt realise this and although we never miss payments we were made to feel like bad debters. Also only a small amount goes off your account when you make a… Read Full Review

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“GAVE MY 15 YEAR OLD DAUGHTER CREDIT PLEASE EXPLAIN?”

Written on: 11/01/2014

My daughter has opened an account with them which is strange as she is 15 she has stupidly ordered clothes from you guys and now have received letters from debt collectors that my 15 year old daughter owes you guys £250! do you not credit check ridiculous avoid like the plague!… Read Full Review

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“RUBBISH CUSTOMER SERVICE”

Written on: 28/12/2013 by stillwaitingforchristmas (1 review written)

Opened an account and placed an order on the 4th. December 2013. An attempt was allegedly made to deliver, it wasn't, and my order was returned to Simply Be. Advised to reorder, which I did and the same thing happened again. Th address I requested delivery to is my work place which is staffed 24 hours a day 7 days a week so there was no excuse for non delivery. I enquired with the 2 Hermes Couriers who deliver to our building and both stated that they had not received a parcel to be delivered… Read Full Review

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“Shocking service!!”

Written on: 25/11/2013 by KirstSM (1 review written)

Ordered from simply be I have a great credit rating yet they cancelled my order with no explanation no e mail no nothing!!! This appears to be quite standard practice for them going by other reviews will shop elsewhere… Read Full Review

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“Customer service awful”

Written on: 09/11/2013

I have bought boots that were great and arrived promptly in a week. However dealing with their customer service dept was terrible. I placed a second order online and put in wrong item number. It would be a easy fix the boots were even equal value. However I was told that that wasn't possible. Seriously?? I had just made the order I called within a minute of messing up. They would rather ship me wrong thing and then me ship it back? That's crazy. If their system can't correct a order mistake… Read Full Review

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“Never again ”

Written on: 23/10/2013

I would never by from simply be again, I only ordered two pairs of boot both of which were in stock and it took them over 3 weeks to arrive. It states clearly 3-5 working days and when I emailed the enquiry line they said it was in the dispatch area were my order stayed for 2 weeks. Shoes were ok but nothing special. I will never be buying from this company again. Very poor … Read Full Review

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“faux-fur trim parka”

Written on: 19/10/2013

recieved value collection today item wanted out of stock both colours### this is not the first time waste of time placeing an order… Read Full Review

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“terrible service.”

Written on: 27/09/2013

I got a catalog through the post today and went to order a gorgeous corset for £12 bargain when i phoned they said it was forty five pound so I explained that i only got it through the post today and that it says 12 pound so on and so on they said unfortunately someone rang up a week ago about it to tell them! I hadn't even applied for the catalog one week ago so any miss print should have been fixed said this to them and they were just plain rude not apologetic and cost me £5 in credit. so… Read Full Review

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“do not order”

Written on: 04/09/2013 by taharah (1 review written)

I am a US customer, placed my order 8/18 today is 9/4 and I have not received my 2 items! I am also not given tracking info and customer serbice has no info either! I have ordered from overseas before and was able to track pkgs! This has been a horrible and stressful experience! We order things because we want them, right? Very disappointing! Not able to cancel unti 28 days delinquent! Basically they tell you to wait and they only know the pkg has been shipped and they don't know where it is!… Read Full Review

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Maryaoshea's Response to taharah's Review

Written on: 20/11/2013

I wish I had read these reviews prior to placing an order! I am a US customer and placed my order on 9/1 today is 9/20 and I have NOT received my order. Customer service SUCKS, they say it takes 7 to 10 business days. I point out that the USPS delivers on Saturdays . I asked for a refund and instead got a phone call from a supervisor telling me I have to wait longer. I wish I had not placed this order ~ never again!

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“14 returns policy”

Written on: 23/07/2013 by ebonrub (1 review written)

I ordered a dress from Simply Be for an occasion.It did not arrive on time and then I went on holiday.When I arrived home from holiday I had other things going on in my life and forgot about the dress.The dress at this time needed to be sent back.I sent the dress back and thought that was the end of it.I have just paid simply Be very reluctantly 48.10 for absolutely nothing.I was told by the not so customer service agent it was my own fault for not sending the dress back straight away and… Read Full Review

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“they like to cancel orders and not notify you why!”

Written on: 17/07/2013 by honeybooboochild (1 review written)

i took an account with simply be last month mainly to encourage my wife to buy herself some new clothes as she just doesn't like too.all was well a small credit limit of £125 that was fine (wanted her to treat herself not break the bank lol ) she ordered a couple of things and returned a few all good,after a few weeks received a special discount code through decided to have another look and ordered herself a couple of items they didn't come. on checking account they have been cancelled the… Read Full Review

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Strawberry68's Response to honeybooboochild's Review

Written on: 14/08/2013

I appear to have had the same thing happen to me. Apparently I have to contact their credit department as they want to speak to me. Therefore they should contact me, not have the customer contact them on a 0844 number.

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“Treating loyal customers like dirt!”

Written on: 11/07/2013 by Traiceyanne (1 review written)

I've been with simply be for two years now. Always paid my account bill well before time. My credit limit started off at £150 and has now been increased to £1500. Which goes to show that I'm a good customer who always pays on time. A few days ago I placed an order for a laptop for my son the order was successfully placed. Had an email with confirmation of this. Yesterday I went online to track order only to my disappointment did I find it had been cancelled. No phone call no email telling… Read Full Review

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“Shocking customer service - employees are terrible”

Written on: 04/07/2013

Products that I've used are fine (I've only ever bought jeans from them but they're good) but the level of constant promotion is awful, as well as their customer service. I constantly receive catalogues in the post despite having asked not to as I buy online. I receive emails very frequently that clog up my inbox, despite having opted out of them, too. But the worst thing has to be the phone calls. I've had phone calls from them very early in the day and late in the evenings, very… Read Full Review

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“TERRIBLE SERVICE”

Written on: 22/06/2013

I have been a customer of this catalogue for about 6 months. At first it was fine but since about two months back I have had missing items in parcel, one parcel was ripped, my account is way over what I owe (I calculated everything including their charges over and over) and the quality is also bad. I am returning everything not yet paid for and closing the account! Be careful with this one PLEASE!!… Read Full Review

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“Poor quality clothing!!!”

Written on: 16/06/2013 by Stephyb (1 review written)

For a long time I did not order from Simply be because of issues in the past with overcharging. I decided to use the service years later as I was desperate for new clothes. The clothes I received are of an awful quality! My leggings sprout a hole in the backside (good thing I only bought them to wear under my work trousers and not just on its own as my rump would have been on display). The pockets on the shirts I bought tore off. Would definitely not be ordering from them again… Read Full Review

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