Simply Be www.simplybe.co.uk

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★★☆☆☆
1.8
20.0% of users recommend this
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Latest Reviews

“Time consuming ”

★★☆☆☆

written by Sawyerc1957 on 19/07/2023

I ordered a pair of trainers which were apparently lost in transit. No word from SimplyBe until I chased. I was assured that another pair would be sent but had to chase again when nothing appeared. I was told that I would be offered a discount to make up for the inconvenience but nothing came of this. Then I received a refund instead of another pair and was not able to order a replacement as the price had changed. I was told to phone rather than order online - please bear in mind that all of this takes time. The trainers finally arrived, clearly returns as the original box was missing, they were wrapped in crumpled paper and one of the cardboard inserts was missing. Really not a great service. In have kept them as a further enquiry to customer services asked for a host of details - address, order number etc. to be put in an email. Who has this much time?

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“I need my order”

★☆☆☆☆

written by Kira69 on 20/12/2022

I need my order It was meant to be a xmas present and you have my money for a month Evri lost my package Learn how to do business and send my item for gods sake

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“Returned item as size was wrong. Ignored for weeks. No...”

★☆☆☆☆

written by Camren21 on 11/12/2022

Returned item as size was wrong. Ignored for weeks. No email or acknowledgement of returned item for two weeks. Emailed customer services, some automated and useless reply, then nothing again for a week. After Another email they took another week to respond to that by saying the matter had been resolved. They have my returned item, have not informed me of any problems and yet still owe me.

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“easy to shop”

★★★★☆

written by Leah-Night on 22/10/2021

its very easy to shop here. Good products with quality.

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“Great leggings that actually fit”

★★★★★

written by MartinShelton on 19/10/2021

I have purchased the Chi Chi panelled leggings and i'm very pleased with them. I ordered plus size 28 and they are actually large enough to fit me well and they look good. They're flexible and it's easy to move in them. I have bought both the black and the blue. :)

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“Terrible customer service ”

★☆☆☆☆

written by Jasper416 on 02/03/2019

You can give a company the benefit of the doubt for sending items that are faulty. You may even over look the fact they're slapdash about packaging the clothes with the correct product and size to match the clothes label. But in the same order!! And Then to make it worse the appalling customer service in response to asking for new, non-faulty and the correct sized items being sent again. Apparently you have to reorder and pay further p&p for their mistake, not to mention I only knew this because I kept emailing why I still hadn't had the items weeks after the original order. Normally when a company sends faulty goods or makes a mistake with an order, they send replacement at no extra cost to you and next day deliver so they're able to honour their own service agreements. NOT SO WITH SIMPLY BE, THAT TO INSULT CLAIMED I THEIR FIRST EMAIL THEY PRIDE THEMSELVES ON THEIR CUDTOMER SERVICE!! Shocking, avoid where possible

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“Horrendous ”

★☆☆☆☆

written by AllyChilders on 12/06/2018

I have sent 6 emails requesting for my parcel to be collected. My parcel has still not been collected. However, they did offer me a 10% discount of my next order. This was my 1st time shopping with simply be, and its also my last!

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“Awful sizing ”

★★☆☆☆

written by Fedupfatbird on 16/02/2018

I am so fed up of paying £100+ for a badly sized outfit.i send back 80% of my orders due to rubbish sizing. Arms too long or too narrow i cant get them on over my head. Waist too small. Chest too big. Legs too small. Wide fit shoes are narrow. Clothes have tiny slim arms and the shapewear is pathetic. I ordered bigger sizes 28/30 when in shapewear and still they wouldnt even fit my size 18 friend. It just about went over my size 12 sisters head!! Explain please??? Cos im baffled!! So u want to cater to the plus size yet dont mind us feeling rubbish cos ur sizing is so bloody ridiculous! Guess what? Some women have fat arms aswell as big bellies!! Im so bloody annoyed. Sort this out!!

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Rikkinikki73's Response to Fedupfatbird's Review

Written on: 19/10/2021

Sadly the clothing is made abroad to fit races who are small and childlike in stature. They are not made to fit european women..... and we are suffering because of it....I'm sick of the ridiculously small sizing.... footwear's the same :(

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Rikkinikki73's Response to Fedupfatbird's Review

Written on: 19/10/2021

Sadly the clothing is made abroad to fit races who are small and childlike in stature. They are not made to fit european women..... and we are suffering because of it....I'm sick of the ridiculously small sizing.... footwear's the same :(

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“Useless customer service”

★☆☆☆☆

written by on 17/12/2017

This company has a completely useless customer service and collections dept. I have been attempting to return an item for a month now and all I get told is its booked for collection in next 2 working days sometime between 8am and 8pm...........how useless is that? However, the first two time I did wait in and no-one arrived I have complained AGAIN and all I get told is same stupid responce............we have booked a collection in 2 working days blar blar blar .........so far you have actually cost me approx £300 in lost earnings sitting around waiting for this ficticious courier!! Stop sending me useless emails and GIVE ME MY MONEY BACK !

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“Terrible company - don't deliver then hang on to your...”

★☆☆☆☆

written by on 07/08/2017

Terrible company. Wish i could give them no stars because they didn't deliver. They tried to deliver three days running at exactly the same time, knowing I wouldn't be in, didn't let me change the address but then said they could leave parcel with a neighbor. then agreed to deliver on Saturday but just ignored that and said delivery had failed on the Thursday. Customer service cut me off because I didn't know my customer number then they said it will take 7-14 days to get a refund - absolutely terrible!

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“Don't try to return goods”

★★☆☆☆

written by Kiraj1976 on 21/01/2017

Ordered a largish item which arrived late Friday p.m. Was not suitable, so phoned Saturday a.m. to arrange a return. Supposed to be collected Monday or Tuesday.No courier came. Phoned to complain and was told it would definitely be collected on Wednesday. No courier arrived. Now been informed it will be Thursday or Friday. Oh, and by the way I will be charged a late returns fee which will be reimbursed when the parcel is finally been collected and gone through the system.I advise anyone shopping with this company to order only items which you know will be suitable and won't want to return.

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“Poor customer service ”

★★☆☆☆

written by on 24/11/2016

Order didn't arrive, then I was told I needed to cancel and then reorder it. I did this and their system didn't process it, meaning I was then in debt as the second order wasn't charged to my credit card. Then the first order arrived. A month later, I received a generic email informing me my credit had increased to £600 - I never applied for credit! No reply email available. Arghh! Time and money and sanity wasted. Shop elsewhere.

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“Very slow and frustrating service”

★☆☆☆☆

written by Sanaa217 on 27/09/2016

Slow delivery on items that are in stock, items then come in dribs and drabs, so you have to make more than one journey to collect (if you're not using the courier service) Website doesn't appear to want to take payment, each time I try to pay the screen freezes and message say's no payment taken. Chat feature doesn't ever have any advisers available to speak to, tried ringing to check if payment had been taken even though website said not (as I didn't want to pay twice) but real person available to speak to just an automated service. Very frustrating for a customer who's trying to make a payment. Once I'm certain my payment has been taken I will cancel my account.

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“Really good fit and delivery”

★★★★★

written by on 17/01/2016

First time I've bought from Simply Be. Ordered late Friday for Delivery Sunday. Arrived on time (was a bit concerned after reading reviews on here). Dress is a really good fit. Quite generous size and good quality.

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“Waiting for refund! ”

★☆☆☆☆

written by Nelson466 on 13/01/2016

I made a terrible assumption that SimplyBe was a reputable company.... I wish I had checked and paid attention to the reviews first before ordering! I ordered 2 pairs of boots, I even got a discount for being a first time shopper and the items arrived on time! Excellent I thought.... I ordered 2 pairs of boots, exactly the same, one in a 7 and one in a 8. If you are returning or exchanging anything please have your wits about you.... they suggest 'helpful' expensive ways of returning your parcel, when actually you can use the free post address. This is the only online/catalogue shop that I know that try to this, no doubt because Simply Be don't want to pick up the tab for the free post service! Secondly and most importantly.... I have been waiting over a week (excl return postage time) for my refund. This is an appauling turn around time. Most companies refund you immediately or at least within 2 business days. I haven't even had the courtesy of an email or an update on my account to say when they will refund my money. I will not be surprised if the money never arrives! Please spend your hard earned money elsewhere.

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“disgusting customer service”

★☆☆☆☆

written by Cooneyhm314 on 29/10/2015

a second account set up in my name, they're billing me for it, they know it isn't me. They won't apologise, won't confirm the affect on my credit rating, won't sort the problem out (even tried to tell me it IS my account). I've suggested as the postal invoices have my address correct they could at least actually send me the items being ordered. Surely a SECOND account o the same address int he same name should flag up a possible fraud? erm apparently not. They're incompetent, rude and ineffective, I will never order with them again as I'm now stuck with this problem indefinitely because of some insufficiently trained minimum wage administrator representing the brand.

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“Sent wrong size item then said they'd sent size I ordered”

★☆☆☆☆

written by Harrisonca165 on 09/05/2015

I ordered an item that was out of stock. I knew I'd have to wait a few weeks, when the psckage arrived I tried it on. It was obviously not the size I had ordered. I checked the package, yes it was 2 sizes too small. But there was another tab saying it was the right size. SO 2 sizes for the same item. I sent it back. Simply Be confirmed the return by saying I had returned the size I had ordered. WHAT? I could see it was no use arguing with them, so gave up. It would have been nice if they had offered to send the right size but as they said they already had what was the point? I would have liked to know beforehand that they are inefficient and couldn't care less about their customers.

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“12.99 for each missed payment.... ”

★☆☆☆☆

written by bsDobson182 on 26/04/2015

I ordered somethingn online from simply be. It was for my 21st so needed it snappish- the delivery etc was great and arrived on time however when I was actually buying the product, NO WHERE did it say that they would bill me?? I kept clicking 'next' after filling in my details for delivery, thinking the next page would ask for my debit card details, however before I knew it I got a page saying my orders been processed and they will bill me at the end of the month!! This for a start annoyed me, as there were no wantings AT ALL! Next thing is, I return the product as I didn't like it. They have now been billing me every 28 days for a 2.99 postage fee for 2 years and 12.99 for every missed payment! What even is that?? Are they even allowed to charge this ?? I this it's shocking. I would never order from them again, people must get roped into this all the time!

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“Left chasing exchange which never happened”

★☆☆☆☆

written by 1992Merritt on 20/04/2015

I ordered 2 items from the site and was given a first time buyer's discount, which I was happy about. I received the product soon enough and couldn't understand where all the bad reviews I had read previously seen had come from. That was until I needed to organise an exchange of one item due to a faulty product/fabric (and I preferred a larger size of one item). As per their instructions I enclosed a return label and exchange label. As they were 2 separate labels, I (also(!!!) wrote on the return part that I'm actually exchanging the product. Next thing was an e-mail saying I'm being refunded for the product. When I queried this with their customer service, the reply stated that they have no way of holding onto my original payment if I want an exchange. So why provide exchange slips in fist place??? Ridiculous! This is what I queried further with their customer service, but 10 days later still have no reply. Seems that they only reply to messages that they like. Had I known this before, I would have paid more for the same type item elsewhere.

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“So Far So Good”

★★★★★

written by on 16/04/2015

Very new to online shopping, but dived into 3 companies searching for a wedding outfit (mother of the groom). Simply Be were by far the best in service and delivery. I found their styles were very well designed for plus size- unlike the one Twiggy favours (who were late) and just do larger sizes in small girl fashion. I admit I don't have the full picture yet- only sent one item back and yet to recieve credit. But I fianlly got my lovely outfit, and more. I don't have an account with them. Customer service were great, although I do hate the automated sign in.

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Asked by imogen2016 on 11th November 2015 Report this content
I'm new to Simply Be and I have £150 to spend. Yesterday I ordered stuff but it keeps saying cancelled items after processing. Has anyone else experienced this? 

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