Simply Be Reviews - www.simplybe.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
162
20% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Simply Be www.simplybe.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible company - don't deliver then hang on to your...”

Written on: 07/08/2017

Terrible company. Wish i could give them no stars because they didn't deliver. They tried to deliver three days running at exactly the same time, knowing I wouldn't be in, didn't let me change the address but then said they could leave parcel with a neighbor. then agreed to deliver on Saturday but just ignored that and said delivery had failed on the Thursday. Customer service cut me off because I didn't know my customer number then they said it will take 7-14 days to get a refund -… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Don't try to return goods”

Written on: 21/01/2017 by Kiraj1976 (1 review written)

Ordered a largish item which arrived late Friday p.m. Was not suitable, so phoned Saturday a.m. to arrange a return. Supposed to be collected Monday or Tuesday.No courier came. Phoned to complain and was told it would definitely be collected on Wednesday. No courier arrived. Now been informed it will be Thursday or Friday. Oh, and by the way I will be charged a late returns fee which will be reimbursed when the parcel is finally been collected and gone through the system.I advise anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor customer service ”

Written on: 24/11/2016

Order didn't arrive, then I was told I needed to cancel and then reorder it. I did this and their system didn't process it, meaning I was then in debt as the second order wasn't charged to my credit card. Then the first order arrived. A month later, I received a generic email informing me my credit had increased to £600 - I never applied for credit! No reply email available. Arghh! Time and money and sanity wasted. Shop elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very slow and frustrating service”

Written on: 27/09/2016 by Sanaa217 (1 review written)

Slow delivery on items that are in stock, items then come in dribs and drabs, so you have to make more than one journey to collect (if you're not using the courier service) Website doesn't appear to want to take payment, each time I try to pay the screen freezes and message say's no payment taken. Chat feature doesn't ever have any advisers available to speak to, tried ringing to check if payment had been taken even though website said not (as I didn't want to pay twice) but real person… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Really good fit and delivery”

Written on: 17/01/2016

First time I've bought from Simply Be. Ordered late Friday for Delivery Sunday. Arrived on time (was a bit concerned after reading reviews on here). Dress is a really good fit. Quite generous size and good quality… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waiting for refund! ”

Written on: 13/01/2016 by Nelson466 (1 review written)

I made a terrible assumption that SimplyBe was a reputable company.... I wish I had checked and paid attention to the reviews first before ordering! I ordered 2 pairs of boots, I even got a discount for being a first time shopper and the items arrived on time! Excellent I thought.... I ordered 2 pairs of boots, exactly the same, one in a 7 and one in a 8. If you are returning or exchanging anything please have your wits about you.... they suggest 'helpful' expensive ways of returning your… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting customer service”

Written on: 29/10/2015 by Cooneyhm314 (1 review written)

a second account set up in my name, they're billing me for it, they know it isn't me. They won't apologise, won't confirm the affect on my credit rating, won't sort the problem out (even tried to tell me it IS my account). I've suggested as the postal invoices have my address correct they could at least actually send me the items being ordered. Surely a SECOND account o the same address int he same name should flag up a possible fraud? erm apparently not. They're incompetent, rude and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sent wrong size item then said they'd sent size I ordered”

Written on: 09/05/2015 by Harrisonca165 (1 review written)

I ordered an item that was out of stock. I knew I'd have to wait a few weeks, when the psckage arrived I tried it on. It was obviously not the size I had ordered. I checked the package, yes it was 2 sizes too small. But there was another tab saying it was the right size. SO 2 sizes for the same item. I sent it back. Simply Be confirmed the return by saying I had returned the size I had ordered. WHAT? I could see it was no use arguing with them, so gave up. It would have been nice if… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“12.99 for each missed payment.... ”

Written on: 26/04/2015 by bsDobson182 (1 review written)

I ordered somethingn online from simply be. It was for my 21st so needed it snappish- the delivery etc was great and arrived on time however when I was actually buying the product, NO WHERE did it say that they would bill me?? I kept clicking 'next' after filling in my details for delivery, thinking the next page would ask for my debit card details, however before I knew it I got a page saying my orders been processed and they will bill me at the end of the month!! This for a start annoyed me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Left chasing exchange which never happened”

Written on: 20/04/2015 by 1992Merritt (1 review written)

I ordered 2 items from the site and was given a first time buyer's discount, which I was happy about. I received the product soon enough and couldn't understand where all the bad reviews I had read previously seen had come from. That was until I needed to organise an exchange of one item due to a faulty product/fabric (and I preferred a larger size of one item). As per their instructions I enclosed a return label and exchange label. As they were 2 separate labels, I (also(!!!) wrote on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“So Far So Good”

Written on: 16/04/2015

Very new to online shopping, but dived into 3 companies searching for a wedding outfit (mother of the groom). Simply Be were by far the best in service and delivery. I found their styles were very well designed for plus size- unlike the one Twiggy favours (who were late) and just do larger sizes in small girl fashion. I admit I don't have the full picture yet- only sent one item back and yet to recieve credit. But I fianlly got my lovely outfit, and more. I don't have an account with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worming bin”

Written on: 29/03/2015 by Aidynm242 (1 review written)

I ordered an item and as I was out Hermes put it in my worming bin with a card through door. Simply be said it was nothing to do with them what Hermes did and refused to give me contact details or apologise. The cost of ringing is extortionate. You cannot click and collect. Unlike Littlewoods they charge delivery. Useless… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“fantastic! ”

Written on: 28/03/2015 by missyjaz83 (1 review written)

I was a little dubious about using them with them being part of the marshall ward group and with the high interest...but im thrilled with the service so far. I only created my account on wednesday and now by Saturday I have recieved every single one of my orders and all in great condition and fab quality. One very happy customer indeed :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful company”

Written on: 04/03/2015 by htConrad26 (1 review written)

Ordered items, waited in for delivery, instead got a generic email days later saying item was not in stock. Customer service was rude and suggested I was being unreasonable for not understanding that the website (or 'internet' as she kept saying) wasn't updated as often as the warehouse stock list. Reading other reviews it seems that many, many customers have had the same problem. DON'T EXPECT TO GET YOUR ORDER!! AVOID AT ALL COSTS!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling company”

Written on: 12/01/2015

On 2 separate purchases last year they made an 'error' with payments and tried to debit 2 lots of amounts from my debit card!! Bad enough but over the last few days, instead of refunding my card for a returned coat they've taken the purchase price again...Then after calling them and being promised a full refund by today... They've debited the delivery charge from my account again aswell!!! Apparently I mean nothing to them cos they've not even replied to my online complaint yet. This is beyond… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service ”

Written on: 29/08/2014 by 460Bennett (1 review written)

Had a bra fitting at simply be store , assistant would not take no for an answer and practically held me hostage half dressed until I bought something . I complained to Simply Be who sent an insipid reply and said I would get a letter from the actual store ! I'm still waiting 6 months on . Beyond disgusting customer service ! Will never use this company again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Awefull I signed up got 150 quid never had credit b4 I...”

Written on: 05/08/2014 by PreciousLamb (1 review written)

Awefull I signed up got 150 quid never had credit b4 I needed a microwave so orderd one all good for 24hours I checked again what a surprise they cancelled my order with no email nothing sly people give ya it n take it bk worse company I was told it was good but false recommendations I wouldn recommend this comany to no one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ordering online is such a hassle - not worth the effort”

Written on: 12/06/2014 by Maranda-Walsh (1 review written)

To place and order online and pay for it is an nightmare. You cannot pay for your first order of place an order without filling out a questionnaire and then submitting it somewhere for approval to get a customer number. You then take this number and order. I only wanted to buy a dress pay with my credit card and go but not going to happen on this website The response I got when I asked if I could do this was "For security reasons, it will not allow you process your first order using a laser /… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor quality fabric”

Written on: 06/06/2014

I firstly would like to say how lovely the staff are in store however, considering you produce clothing for big girls, with chub rub, your fabric needs to be more durable. I could dress it up but why bother? It's fact. I am a size 16 and bought leggings, they bobbled up In between my thighs after one wear, you could argue I need to clearly lose the beef but it's not the point… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sending debt collector for non existing debt !!!”

Written on: 05/06/2014 by jwona17 (1 review written)

I never used that shop, never ordered anything from them, but they sent me a a letter in which informed me that they sold my account to debt collectors company - Lowell Portfolio. Now I have to deal with this company and they threaten me that they will go to court. Anybody know how to solve this problem? I don't know what to do :( if any ideas contact me on jwona1981@gmail.com… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview