Go Airlines Reviews

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Do not book a flieght with Go Airlines”

Written on: 19/09/2013

We live in New Zealand and booked flights with Go Airlines for October this year. So far they have cancelled 2 of our flights which cause us headaches even before we start our holiday. For one flight they re-booked us for late in the evening that we will miss our overseas flight back to New Zealand. The other one from Hilo is now so early in the morning that we have 5 hour waiting time in Honolulu for our connecting flight to Maui and we will spend a whole day travelling from Hilo to Maui. We… Read Full Review

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★☆☆☆☆

“Poor quality service. 5 hrs delay and no expanation or...”

Written on: 24/08/2013 by ksu.ksu (1 review written)

Poor quality service. 5 hrs delay and no expanation or we are sorry… Read Full Review

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★☆☆☆☆

“Absolutely Do NOT FLY Go!”

Written on: 05/08/2013

Our flight was delayed 4 hours only to find out they had cancelled it. Apparently it happens all the time and this we got from the security guards who came to stop a riot that was about to break out at the gate! Our vacation was ruined and we were stranded. friends who were on other flights on other islands had the same thing happen to them! I believe they do not have enough planes to fulfill their daily 8 flights out of every Hawaii airport because only 1 plane landed at our airport over… Read Full Review

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Goober121212's Comment

Written on: 05/08/2013

Submitted claims to Better Business Bureau and Dept of Transportation!

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★☆☆☆☆

“Worst airline EVER! ”

Written on: 30/07/2013

NEVER on time!! ALWAYS very delayed. We traveled two weeks to three hawaiian islands and took three inter island flights with Go. They were ALL very delayed and every single one was a horrible experience!! Incompetent staff-unfriendly, unwilling to help, condescending & rude! They overbooked! They lost our luggage! We had to buy tickets from another airline to make our connecting flight back home due to their severe delays!! Got no monetary compensation- not even an apology! They were the only… Read Full Review

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★☆☆☆☆

“The Horror!!”

Written on: 05/05/2013

What a flight I had on GO, brothers, what a flight! What an experience! I had been enjoying myself in Maui so much I never wanted to leave and those canny mind readers at GO, they sure had my ticket. Well first there was the delay, then the cancellation!! Wowzers, fellows, think of all that time on my hands in some beautiful Maui airport. After two peaceful hours unburdened by news, updates, information or communication whatsoever from the staff, I thought I might enquire at the counter and… Read Full Review

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★☆☆☆☆

“Don't Fly This Airline If You Want to Be On Time”

Written on: 29/04/2013 by InfrequentFlyer00 (1 review written)

Cancelled our flight from Lihue to Honolulu but didn't explain why. They just made us wait another 2 hours for the next flight which was 2 hours delayed so our 20 minute flight was 4 hrs late. We missed the Arizona Memorial as a result. Very unprofessional… Read Full Review

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★☆☆☆☆

“One star because you can't give zero”

Written on: 13/04/2013 by lespauloholic (1 review written)

They appear to advertise lots of flight options but then cancel flights and delay flights until they get a full flight... Never mind that they are wasting your precious vacation time.... one star because you can't give zero. We'll never use this airline again... and bet they'll be out of business in no time.... Come on folks... let's "Go"... we've been waiting for freaking hours.... Never again… Read Full Review

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★☆☆☆☆

“horrible!”

Written on: 30/03/2013 by dontflygo (1 review written)

Don't do it! Horrible customer service and every flight is delayed. I will neber fly with Go airlines again… Read Full Review

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★☆☆☆☆

“Awful, Regret, Worst experience Ever!”

Written on: 23/03/2013

Our flight from Hilo to Honolulu was originally delayed, then delayed again, and again. It was reported that the airplane was late to arrive at it's previous destination. Then an announcement is made that our flight is cancelled. We leave security and go back to the ticketing agent who said there was a mechanical failure on the plane,but they were going to bus us 3 hrs to Kona to make the next flight. He also guaranteed we would make the 2:50 flight out of kona to honolulu. Our whole plane… Read Full Review

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★☆☆☆☆

“Don't use go if you want to get to your destination”

Written on: 14/03/2013

Most horrible experience I have ever had with an airline! Was booked on a 30 minute flight. it was cancelled after waiting for hours. The next day after rebooking, the flight was delayed again. At that point booked with Hawaiian… Read Full Review

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★☆☆☆☆

“Worst airline EVER”

Written on: 25/02/2013

Every flight to Honolulu--seamless, but that's bc we flew a major airline. Got to airport the next morning to catch our flight to Kauai from Honolulu on Go. Got to airport at 9:30am for a 11:00am departure only to experience delay after delay after delay (ironically-PRE RECORDED announcements flights were delayed due to mechanical problems--I call BS on this. Something stinks!) after 6 hours of waiting, they then cancel the flight w no way for us to get to Kauai to our waiting vacation place at… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 02/01/2013

BUYER BEWARE We recently booked inter-island flights on our Hawaii vacation with Go! Flights were bargain priced and lots of choices. Our fares for two interisland flights were $289.35pp. Since these are short hauls we thought what the heck. YOU GET WHAT YOU PAY FOR. We fortunately arrived early for our first flight from Lihue to Kona (via Oahu). As we walked up to the ticket counter the agent nonchalantly told us their flight was cancelled due to the president being in town but we could… Read Full Review

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★☆☆☆☆

“Just horrible”

Written on: 29/12/2012 by Sherr (1 review written)

I wish there were an ability to give this airline 0 stars. This is one of the most god-awful airlines I have ever flown. First, they refused to accommodate the fact that United Airlines royally messed up our flights from the mainland, so I had to pay for new flights on the next day. Then thoose flights were late, and late, and late again. A week later, when we flew back to Honolulu, the flight was late, and late, and late, and then cancelled and we had to run around trying to rebook. I… Read Full Review

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★☆☆☆☆

“Dangerous Airline!”

Written on: 26/08/2012

I saw an article in the Maui Times when searching for information about Go! Airlines. I don't believe the VP of the company was unaware of an in-flight engine failure on August 13th, 2012. Furthermore he failed to tell you some of the other stunts they have tried, due to 3 of 5 airplanes being out of commission. Naturally, he'd put your focus on some fist fight. The passengers were screaming bloody murder on my flight. I imagine the scene was similar at other Go! gates. There were people… Read Full Review

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★☆☆☆☆

“Never again!!!!”

Written on: 21/08/2012 by BarbaraCobey (1 review written)

My Aug. 14, 2012 the 9am flight 1003 to HNL was delayed 1 1/2 hours and my returning Aug. 14, 2012 3pm flight 1010 to Maui was cancelled with out notification and without explanation. I travel quite frequently interisland for work and had to miss my shift as a bartender because of this. This delayed cost me more than my time but a nights' pay and disciplinary action from my employer. In addition, I would not say that the people working at the gate were rude. They were not helpful. They… Read Full Review

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★☆☆☆☆

“Do not Go!”

Written on: 04/07/2012

Can I give zero stars? I am a business traveler who travels frequently inter island. I usually travel on another airline but thought I would give go a try this trip on the flight back home because it was convenient for me as it was direct and at the time I needed. The ticket price was also right. BIG MISTAKE. Upon returning my rental car and checking in to the airlines I find out my flight is canceled. The counter person was very nice but could not help me with anything. I found out they are… Read Full Review

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★★★★☆

“Go is an okay alternative to other island airlines”

Written on: 02/05/2012

Good airline at a good price. I think other reviewers work for Hawaiian Air. Only downside to getting 5 stars is that their carry on policy is very restrictive. Not a problem if they would lower the bag check fee. If I have to have a reasonable sized carry on I would not use Go!, but otherwise a good airline… Read Full Review

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★☆☆☆☆

“Dont Go with Go, they will invariably cancel your flight.”

Written on: 12/04/2012

Don't Go with Go, My new wife and I went to fly with this very questionable company. We flew twice and they cancelled half the time. 7 and 1/2 hours later, we get to our destination which is only a 30 minute flight away. What a disaster and waste of our last day of our Honeymoon, not impressed. All we get in regards to compensation is a free $10 lunch voucher and a refund for our bags being checked in, woopadee doo GO, you really don't know what customer service is do you GO. Never again… Read Full Review

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★★★★★

“ Mr. Gleason was our flight attendant on this day. He...”

Written on: 19/05/2011

Mr. Gleason was our flight attendant on this day. He was friendly, caring,
and made us feel comfortable. We have ridden Go Airlines a number of times and the attendants aren't always friendly. My husband and I would certainly
would like to see Mr. Gleason on future flights. We reside on Kauai.

P.S. The flights to and from Honolulu were on time, if not early.
Aloha, June Woodal… Read Full Review

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★★★★★

“I have read many reviews about Go! Airlines after I...”

Written on: 10/05/2011

I have read many reviews about Go! Airlines after I had already made a reservation with them for three flights between islands. All of the reviews were very bad. I contacted the airlines and they assured me that everything was being done to improve their reputation. After taking all three flights, I have to say that I was impressed. The service could not have been better. The people on the ground were as helpful as any I have ever worked with from any other airline. Every flight was on time or… Read Full Review

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