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| Quality of service | 2.5/10   |
|---|---|
| Layout of shop | 3/10 |
| Value for Money | 3/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 5.3/10 |
Full review by
Guest.
on 19th Mar 2008
User Rating : 0
Respect :
0
Bad Points: Ordered 3 printer cartridges, one was incorrect but they wouldn't take it back until we paid for another. Their accounts department made a mistake and said we owed them for the cartridge when they owed us. They referred us to a debt collection agency which may well have affected our credit rating as a company. I have wasted so much time trying to get them to put this right. Then I am told that things are fine then get another call from the collection agency. All my calls to Staples have been dealt with in an apalling manner and customer 'service' does not come into it. We spent a great deal with them every week. The matter remains unresolved. Good bye Staples. I remain dissatisfied and hope any one reading this will agree; disgusting. (unresolved after 7 months)
General comments: Don't recommend using them.
Guest.'s review and ratings | 140 words
Review by
Belle16
on 23rd Jul 2005
User Rating : 5
Respect :
0
Being a university student, I used to buy a lot of things from my local Staples (Stoke On Trent) but it has really gone downhill recently. The staff are miserable and don't make any effort to get on a till and serve you, they just stand round doing nothing. Also, the product range isn't really that good, I have been in several times for basic things (for example, A4 cream card and ink cartridges) which haven't been in stock. Staff are unhelpful and when you do approach them, it seems as though i ...
Belle16's full review | 120 words
