Staples Reviews - www.staples.com

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★★☆☆☆
2.2 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★☆

“Order online was a success”

Written on: 24/10/2013 by TravisP (3 reviews written)

needed to fulfill our new office with supplies. Found the site easy to order and fast delivery… Read Full Review

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★☆☆☆☆

“Poor quality service”

Written on: 15/02/2013 by roya77 (1 review written)

I have ordered some furniture from Staples and it gave me a delivery date even though I was not available that day to stay at home. Anyways, so I booked work off just for the sake of being home to take my delivery. Their delivery hours are between 9 am and 5pm. I waited ALL day inside my house and no one came in to deliver. I called the customer service, they said that their report says that I was not at home even when the driver came which does not make sense because I was home ALL day. They… Read Full Review

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★☆☆☆☆

“Internet price not honor”

Written on: 28/11/2012 by LMendez (1 review written)

Well I was looking to a good deal on a 2TB Hard Drive on cyber week and I found it at staples $45.99 i reserve to pick up at the closet store, but when I went to the store the manager say that some one when in to there system and make a typographical error and they can't honor it, any other big store like staple have been honor any error they make, is not my Fault they don't check the price before they posting. I don't think this is fear if they don't value customer business now that I know I… Read Full Review

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★★★★☆

“Reliable but a bit pricey”

Written on: 18/09/2012 by Basset112 (2 reviews written)

I used to use Staples all the time but recently their delivery times have slipped slightly though still pretty much on time and pricing doesn't seem anywhere near as competitive as some shops. They are still a great source when you're out and about in the car but back home online there are better choices… Read Full Review

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★☆☆☆☆

“POOR CUSTOMER SERVICE”

Written on: 30/07/2012 by Jyotishah (1 review written)

We have a dental office and buy a lot of office supplies for the last 13 years for our business at Staples in Fishers Indiana. It seems like their customer service has deteriorated over the years. This time the cashier got upset and loud just because she had to re ring about 8 items. I had forgotten to give her my $5.00 coupon. I walked out of there without purchasing anything. II was just embarrassed because she started talking about me to the next person in line. I was just shocked at the… Read Full Review

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Sickov_Anti-Service's Response to Jyotishah's Review

Written on: 19/08/2014

tbh 'thinking' isn't enough - go somewhere else!

Unfortunately this is a sign of the times - you pay peanuts, you get monkeys!
And Staples is no exception.

I visited today after probably eight years - the service level is a landslide from where it was.
The product I wanted and was on the site I could not find. I turned round for some assistance - the first girl I saw looked at me as though i was pure dog shat on her shoe (she was young and attractive, so probably thought I was staring at her).
So I looked around the store and found a chap - he came over to where I was searching and looked up at where I was was standing. He told me what I already confirmed - there were none of the item I wanted in silver. I thanked him and he walked off.
However on looking further I found what I thought were the correct items, on top of the other side of the aisle. Sure enough when I called him back and he'd spent five minutes finding some ladders, he confirmed that they were indeed the product I was looking for.
To top it all the woman at the tills grunted at me and pointed to another chap to pay - across the other side of the shop. The women clearly feel they are too good to serve.

I will NEVER purchase goods from Craples, I mean Staples again.

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★☆☆☆☆

“Custpmer Service, rebates, Price, All Bad”

Written on: 23/07/2012 by Boomer43 (1 review written)

We have a corporate Staples Rewards card. Went to buy a 4-in-1, but they could not verify corporate check so refused to sell at last day of sale. The sales person had a bad attitude that in essence gave the message, "we can't help you, so get lost." Later found and purchased the same item at Office Max for less than the sales price at Staples. Same time at Staples asked about rebate card that was past original date, but had money on it less a $3 per month penalty for not using in time… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 06/01/2012 by Yossi78 (2 reviews written)

Recently, I bought one 50 dollar Staples brand pencil sharpener but it broke in one hour. I returned it for another that broke in two weeks. The customer service was quick with the response but with such a bad experience not once but twice, I dread using this site again for buying anything. My advice is stay away from this site… Read Full Review

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★☆☆☆☆

“ I went to this store today as i needed a total revamp...”

Written on: 15/04/2011

I went to this store today as i needed a total revamp New laptop computer chair mp4 headphones ink paper practically everything you could.Started to look round writing items i could then go home and purchase using there website as i needed so much and they were reccomended by a friend for good price and where or at least the ones i had time to see before i asked a member of staff about weather they sold mp4 headphones said she would get help from somebody else within seconds was then approched… Read Full Review

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★★★★★

“I'd seen some bad reviews for Staples' website online...”

Written on: 12/01/2011

I'd seen some bad reviews for Staples' website online so was a bit hesitant before buying, but I needn't have worried. I received superb service.

I bought a Richmond office chair yesterday just before the 5pm cutoff for next day delivery, but they had to ring to confirm the delivery address as it wasn't the same as the billing address for my card. The woman who rang was very helpful and said I "might" get it next day still. Therefore I wasn't really expecting to receive it today but it was… Read Full Review

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★☆☆☆☆

“I used to work at staples. maybe the reason no one...”

Written on: 27/12/2010

I used to work at staples. maybe the reason no one want to help the customers is because you are all a bunch of jack a**es. we were not there to "serve you" no one gives a s***. staples treats their employees like dirt so why give a f***? i would never recommend staples to anyone and if you expect any kind of service or concern from employees go somewhere else and stop depending on employees to hold your hand and kiss your a** while you shop… Read Full Review

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★★★★☆

“I order from Staples every month for typical office...”

Written on: 01/12/2010 by been2long (4 reviews written)

I order from Staples every month for typical office supplies such as paper towels or coffee creamer, and I've yet to find a better business to take care of these needs. The shipping is fast although the customer service is a little hard to get used to. The employees seem to know little about the inventory itself, but are very helpful at addressing logistical information. Their stores are evenly distributed and easy to locate. I try to buy from Staples as much as possible… Read Full Review

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★★★★★

“Great website to purchase office supplies on. Received...”

Written on: 30/11/2010 by verafoolish (4 reviews written)

Great website to purchase office supplies on. Received office chairs in good condition. Customer service was knowledgeable although the hold times were a little lengthy. They would even accept a return if necessary. Recommend using Staples over other office supply companies… Read Full Review

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★☆☆☆☆

“All I wanted was 4 pdfs printed at Staples. i was sent...”

Written on: 10/10/2010

All I wanted was 4 pdfs printed at Staples. i was sent home because apparently my USB stick couldn't be detected by their computer. I went home, got 2 different USB sticks. And guess what. They mysteriously couldn't get them to work either. Shortly before another colleague was about to try and connect it again, she mentions that there is a £3.00 download charge!! Excuse me?! They even suggested me going home, AGAIN, and emailing the files to them, also, for a £3.00 charge. At that point I… Read Full Review

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★☆☆☆☆

“I recently visited Staples while looking for a new...”

Written on: 01/09/2010

I recently visited Staples while looking for a new desk for my home office - the choice was extremely poor and around 7/10 desks where not kept in stock and had to be ordered from the catalogue (estimated delivery 2 - 3 weeks!) this was extremely frustrating as we expected the desks to be stocked if they where on display!

Staff where helpful however most where just standing around talking; worst of all is how ridiculously overpriced things are e.g. we saw a desk for £299 that was only £125… Read Full Review

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★★★★☆

“The shredder I purchased is satisfactory for my...”

Written on: 28/02/2010

The shredder I purchased is satisfactory for my application for shredding
paperwork. It is a BladeWard model. I am very satisfied with the machine.

Regards
Stanley J. Pearce… Read Full Review

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☆☆☆☆☆

“Don't recommend using them.”

Written on: 19/03/2008

Don't recommend using them… Read Full Review

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★★★☆☆

“Being a university student, I used to buy a lot of...”

Written on: 23/07/2005 by Belle16 (99 reviews written)

Being a university student, I used to buy a lot of things from my local Staples (Stoke On Trent) but it has really gone downhill recently. The staff are miserable and don't make any effort to get on a till and serve you, they just stand round doing nothing. Also, the product range isn't really that good, I have been in several times for basic things (for example, A4 cream card and ink cartridges) which haven't been in stock. Staff are unhelpful and when you do approach them, it seems as though… Read Full Review

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