Footlocker Reviews
Latest Reviews
★☆☆☆☆
“Payment verification black hole”
Written on: 02/05/2013
Avoid online purchases at all costs. They accept the order (except they claim it is not an 'order' but 'an offer to make an order' so can do what they want), take money from your account, but then put order on hold indefinitely for authorization of payment. They also claim (find it hard to believe) that a third party company carries out this verification process and that they have no way of knowing how long it might take. Whole process is totally insane. If you cancel the order they warn... (read more)
★☆☆☆☆
“Worst ever online shopping experience”
Written on: 05/03/2013 by mattalbot (1 review written)
Ordered a pair of timberland boots online and paid for express delivery, waited around 5 days and still nothing. Contacted footlocker customer service via telephone and they could you tell me why my order had not been shipped and the status was still pending, the money left my bank on the day i ordered so they had my cash, they advised me to wait another couple of days and log on to check the status, I did this but it had not changed, this was now 10 days from when i should have had the... (read more)
★☆☆☆☆
“Refusal to refund / Their mistake”
Written on: 09/08/2012 by Footlockersucks
I shopped at the Clackamas Mall Footlocker in Oregon USA. They had a sale on a pair of shoes and they didn't have my size. So they ordered them from a different store to have them delivered to their store. The sales associate neglected to enter their own store address correctly. Needless to say I get a call from UPS and they can't deliver the shoes to the store. I call the Footlocker store and they say they will straighten it out. I call back because no one ever called me back and I ask so... (read more)
★☆☆☆☆
“lack of customer service ”
Written on: 29/07/2012
I ordered shoes from Footlocker and they immediately charged my credit card as I payed with pay pal. Four days later I was informed by an email that they did not have my shoes and after 2 phone calls to their rude customer service reps who give you lame excuses, I still have not been refunded my money a week later. I now am filing a dispute through pay pal. This is my first experience with Foot Locker and it will certainly be my last. (read more)
★☆☆☆☆
“terrible service in every store i have been to”
Written on: 30/06/2012 by riverboy59 (6 reviews written)
Oxford street.... stay clear... place is overcrowded, ghetto loud music, long queues with unhelpful staff. told I could not get a refund on an unwore item 2 days after buying, had to have a gift card. Lewisham ... wanted to buy tracksuit bottoms with a gift card... took cashier 20 minutes to process as till was playing up. no other staff around to help as other one was talking to his friends on the phone (read more)
★☆☆☆☆
“terrible service in every store i have been to”
Written on: 30/06/2012 by riverboy59 (6 reviews written)
Oxford street.... stay clear... place is overcrowded, ghetto loud music, long queues with unhelpful staff. told I could not get a refund on an unwore item 2 days after buying, had to have a gift card. Lewisham ... wanted to buy tracksuit bottoms with a gift card... took cashier 20 minutes to process as till was playing up. no other staff around to help as other one was talking to his friends on the phone (read more)
★☆☆☆☆
“No refund no replacement”
Written on: 19/06/2012 by drddas (1 review written)
Bought a pair Nike shoes from their Footlocker outlet at 363-367 Oxford Street, W1C 2SA London on 12th June 2012. After coming home found the shoes a bit uncomfortable, a bit tight. So on 14th June I went back again and asked the shoes to be replaced or money refunded. They looked at the shoe sole very very carefully and managed to discover a speck of mud. And refuded. Now, unless I put it on how would I know whether I am comfortable or not? I offered top clean that miniscule speck with a... (read more)
★★☆☆☆
“Wont give a refund.”
Written on: 09/07/2011 by ekkepper (1 review written)
So i bought some Nike air maxes that cost $160. So i have them for like a week and then the air pocket like busts or gets cut or something. So I went back to the Footlcker i bought them at and they wouldn't give me my money back. The person said that i cut the air pockets So since i "caused the air pocket to break" they give me my $160 back. So then I called the 1800 number and they said that we could send them in and they MIGHT give me my money back and it will take a couple weeks to even... (read more)
★★★★★
“Mo, the Manager there is cool calm and well organised....”
Written on: 17/05/2011
Mo, the Manager there is cool calm and well organised. Well done MO. He helps sort out every ones problems very well. I am impressed with Mo. Well done that Man. I shouted at him and felt bad after as he is a nice guy. got a problem at Footlocker? Mo will sort it. Just go to Oxford Street London. The House of Hoops is out of this world. (read more)
★☆☆☆☆
“Make sure you save your receipt. a pair of sneakers...”
Written on: 15/05/2011
Make sure you save your receipt. a pair of sneakers only last 1 1/2 months and they refused to take them back. Do not stand behind there products they sell at high prices ($125.00) will never buy anything in this store every again! buyers beware!!!!!!!!!!!!!!!!!!!!!11 (read more)
See next 10 reviews
Showing 1 - 10 of 24 Reviews
★☆☆☆☆
“AVOID this store at Barton Creek. The employee/Manager...”
Written on: 25/01/2011
AVOID this store at Barton Creek. The employee/Manager Jeff was not only rude and dishonest, he was insulting and HUMILIATING.
Do not go to this store if you do not want to be subject to:
--- Being insulted in front of other customers
--- Being rejected for a legitimate return
--- Being rejected for a legitimate exchange
--- Being lied to on the phone.
This is a long review, but I'd like to include the entire incident that occurred at this store. I bought a pair of Nike Air Wrights in...
(read more)
★☆☆☆☆
“Richard the store manager and Nicole The sales girl...”
Written on: 05/11/2010
Richard the store manager and Nicole The sales girl are totally unproffessional, Last week I went in to purchase a pair of running shoes for my son, and when we brought them home i noticed that there was a pull in the mesh on the front of shoe, due to the flu I was not able to drive back until the following week, I bring them in to the same girl i bought them from, "she says to me its not a big deal he can wear them like that" I said no they are new and should not have that very noticible... (read more)
★★☆☆☆
“registered disabled trainers are 5 month old sent them...”
Written on: 20/10/2010
registered disabled trainers are 5 month old sent them to head office ,sent them back to me saying it was wear and tear , i can hardly walk lol so how is it wear and tear 'clowns' , bye the way they were letting in water , dont go near them (read more)
★☆☆☆☆
“i bought a pair of white leather converse and they...”
Written on: 22/07/2010
i bought a pair of white leather converse and they didnt fit when i put them on and it was my usual size 8 [womens]. i decided to exchange for a diffrent size and next thing you know i checked my bank account and founf out they charged me again for the shoe just excluded the tax and shipping and handling. boy was i pissed! NOTE TO SELF AND EVERYONE..DONT ORDER FROM THE INTERNET..I HATE FOOTLOCKER! (read more)
★☆☆☆☆
“One of the reps in the Newport mall gave me a very...”
Written on: 30/04/2010
One of the reps in the Newport mall gave me a very bad time trying to return a pair of shoes that I brought from 33rd Street, NY. I had to go all the way back to NY to return. Never again am I buying anything from footlocker. First of all pay 150$ for the shoe and when you want it to return it, you are treated as if they had given you a free shoe.. (read more)
☆☆☆☆☆
“Just purchased a pair of shoes at one of the...”
Written on: 01/12/2008
Just purchased a pair of shoes at one of the Footlocker stores in Ontario Mills Outlet today. The service at the first hand was disappointing. Not nice at the first hand. (did not want to buy the product from them, but luckily-or sadly- it was the one I was looking for)
Noticed that the sales assistant gave me the wrong size pair. Hoping to exchange it at the nearest footlocker instead of driving all the way back to Ontario, I asked if it was possible to do so. They said it was impossible....
(read more)
★☆☆☆☆
“I bought 3 pair of trainers in Footlocker in the...”
Written on: 15/07/2008 by gismonolan (1 review written)
I bought 3 pair of trainers in Footlocker in the Florida Mall while on holiday from Ireland, unfortunately I did not check the contents of the box until I was giving them to my son on my return from holidays to discover that the employee who served me gave me two completely different shoes.I rang the store at my own expense to be told they can't ship a shoe, and there is nothing they could do. I am still trying to get it sorted out hopefully from this side of the Atlantic either way I am out... (read more)
★☆☆☆☆
“I regularly buy my sport apparel and trainers from...”
Written on: 27/12/2007 by imyb (1 review written)
I regularly buy my sport apparel and trainers from Footlocker. On my first occasion since shopping at Footlocker I went in for a refund for some trainers, which the person I bought them for didn't like, but the customer service was absolutely awful. I will not shop at Footlocker again. (read more)
Gismonolan's Response to imyb's Review
Written on: 16/07/2008
I found this review helpful because...it confirms my own opinion of footlocker, we can't all be wrong. I think a training course on customer services and a smile would help.
Reply to this comment
☆☆☆☆☆
“A year ago I bought my son a pair of basketball...”
Written on: 19/11/2006 by pearpickle (1 review written)
A year ago I bought my son a pair of basketball trainers and cleaning spray on the same receipt. After a few weeks they began to squeak really loudly in one shoe. When I returned them the manageress insisted that they had been put in a washing machine because they still smelt fresh and it was apparently the only reason that trainers squeak, either that or a very deep puddle. We did finally get an exchange, much to her annoyance.
Then this year we bought another pair of basketball trainers,...
(read more)
★★★★★
“Footlocker have a very large range of clothes and...”
Written on: 29/06/2006 by martinpartin
Footlocker have a very large range of clothes and trainers, track suites and shoes, and also the quality of the items you buy 99.9% of the time is very good.
Customer service could be a bit better because there are usually very long waiting times in queues. Maybe they could put another desk in or hire a few more staff.
It is a very good shop and I like everything they sell!
(read more)
See next 10 reviews
Showing 11 - 20 of 24 Reviews
☆☆☆☆☆
“Footlockers returns policy is the worse I have ever seen. ”
Written on: 12/10/2005 by T Proudfoot
Footlockers returns policy is the worse I have ever seen.
Having bought a pair of white Nike trainers from Footlocker I had to return them to the store in Edinburgh to get the next size up, The staff, especially the Manager were totally unhelpful to the point of rudeness.
Despite the fact that the soles of the shoes were pristine white (as they had not been worn), the Manager insisted they had, pointing to a very slight greyness around the cuff of the right one. When I pointed out this was...
(read more)
★★★★★
“Foot Locker is good value for money, good clothing,...”
Written on: 08/11/2004 by shaunm2
Foot Locker is good value for money, good clothing, nice hats, all good quality. (read more)
★★★★☆
“Overall if you are a sports fan, then you would love...”
Written on: 04/04/2004 by oggie97 (1 review written)
Overall if you are a sports fan, then you would love it inFootlocker. Though if you are a cheap, girly type, stay out. (read more)
★★★★★
“Foot Locker is the place to buy the latest T N hats...”
Written on: 02/10/2003 by Sue (44 reviews written)
Foot Locker is the place to buy the latest T N hats and trainers they also sell a big range of Nike shox you can also buy basketball jerseys tracksuits and many of other top brands such as and Reebok and kswiss. (read more)
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Ekkepper's Response to ekkepper's Review
Written on: 09/07/2011
I meant to say "So since i "caused the air pocket to break" they wont give me my $160 back.