Footlocker Reviews

★★☆☆☆
1.6 / 5
19% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Footlocker

Latest Reviews

★☆☆☆☆

“Sneaker release with incompetent staff”

Written on: 14/12/2013

Footlocker executives, leaders, managers should be accountable for customer experience and hiring incompetent employees. My husband and I stood on line from 5am to get the new sneaker release for our son to then be faced with an incompetent worker that ignored the line and handed the tickets to the thugs that surrounded him even though he had police assistance. I would urge customers to not support footlocker. Every other chain ensures the safety of their customers and value their support… Read Full Review

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★☆☆☆☆

“Dishonest People”

Written on: 13/11/2013 by donker8888 (1 review written)

I made an online purchase for $82.37 and the charged my card another $80.76.I called and ask why they are two charges to my card,they told me one is a hold to make sure the transaction goes through.I return the item and they sent $129.33 to my account short of $33.80.When i called back about the refund they told me call back i two weeks… Read Full Review

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★☆☆☆☆

“Payment verification black hole”

Written on: 02/05/2013

Avoid online purchases at all costs. They accept the order (except they claim it is not an 'order' but 'an offer to make an order' so can do what they want), take money from your account, but then put order on hold indefinitely for authorization of payment. They also claim (find it hard to believe) that a third party company carries out this verification process and that they have no way of knowing how long it might take. Whole process is totally insane. If you cancel the order they warn that… Read Full Review

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★☆☆☆☆

“Worst ever online shopping experience”

Written on: 05/03/2013 by mattalbot (1 review written)

Ordered a pair of timberland boots online and paid for express delivery, waited around 5 days and still nothing. Contacted footlocker customer service via telephone and they could you tell me why my order had not been shipped and the status was still pending, the money left my bank on the day i ordered so they had my cash, they advised me to wait another couple of days and log on to check the status, I did this but it had not changed, this was now 10 days from when i should have had the boots… Read Full Review

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★☆☆☆☆

“Refusal to refund / Their mistake”

Written on: 09/08/2012 by Footlockersucks (1 review written)

I shopped at the Clackamas Mall Footlocker in Oregon USA. They had a sale on a pair of shoes and they didn't have my size. So they ordered them from a different store to have them delivered to their store. The sales associate neglected to enter their own store address correctly. Needless to say I get a call from UPS and they can't deliver the shoes to the store. I call the Footlocker store and they say they will straighten it out. I call back because no one ever called me back and I ask so… Read Full Review

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★☆☆☆☆

“lack of customer service ”

Written on: 29/07/2012

I ordered shoes from Footlocker and they immediately charged my credit card as I payed with pay pal. Four days later I was informed by an email that they did not have my shoes and after 2 phone calls to their rude customer service reps who give you lame excuses, I still have not been refunded my money a week later. I now am filing a dispute through pay pal. This is my first experience with Foot Locker and it will certainly be my last… Read Full Review

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★☆☆☆☆

“terrible service in every store i have been to”

Written on: 30/06/2012 by riverboy59 (6 reviews written)

Oxford street.... stay clear... place is overcrowded, ghetto loud music, long queues with unhelpful staff. told I could not get a refund on an unwore item 2 days after buying, had to have a gift card. Lewisham ... wanted to buy tracksuit bottoms with a gift card... took cashier 20 minutes to process as till was playing up. no other staff around to help as other one was talking to his friends on the phone… Read Full Review

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★☆☆☆☆

“terrible service in every store i have been to”

Written on: 30/06/2012 by riverboy59 (6 reviews written)

Oxford street.... stay clear... place is overcrowded, ghetto loud music, long queues with unhelpful staff. told I could not get a refund on an unwore item 2 days after buying, had to have a gift card. Lewisham ... wanted to buy tracksuit bottoms with a gift card... took cashier 20 minutes to process as till was playing up. no other staff around to help as other one was talking to his friends on the phone… Read Full Review

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★☆☆☆☆

“No refund no replacement”

Written on: 19/06/2012 by drddas (1 review written)

Bought a pair Nike shoes from their Footlocker outlet at 363-367 Oxford Street, W1C 2SA London on 12th June 2012. After coming home found the shoes a bit uncomfortable, a bit tight. So on 14th June I went back again and asked the shoes to be replaced or money refunded. They looked at the shoe sole very very carefully and managed to discover a speck of mud. And refuded. Now, unless I put it on how would I know whether I am comfortable or not? I offered top clean that miniscule speck with a… Read Full Review

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★★☆☆☆

“Wont give a refund.”

Written on: 09/07/2011 by ekkepper (1 review written)

So i bought some Nike air maxes that cost $160. So i have them for like a week and then the air pocket like busts or gets cut or something. So I went back to the Footlcker i bought them at and they wouldn't give me my money back. The person said that i cut the air pockets So since i "caused the air pocket to break" they give me my $160 back. So then I called the 1800 number and they said that we could send them in and they MIGHT give me my money back and it will take a couple weeks to even know… Read Full Review

Ekkepper's Response to ekkepper's Review

Written on: 09/07/2011

I meant to say "So since i "caused the air pocket to break" they wont give me my $160 back.

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★★★★★

“Mo, the Manager there is cool calm and well organised....”

Written on: 17/05/2011

Mo, the Manager there is cool calm and well organised. Well done MO. He helps sort out every ones problems very well. I am impressed with Mo. Well done that Man. I shouted at him and felt bad after as he is a nice guy. got a problem at Footlocker? Mo will sort it. Just go to Oxford Street London. The House of Hoops is out of this world… Read Full Review

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★☆☆☆☆

“Make sure you save your receipt. a pair of sneakers...”

Written on: 15/05/2011

Make sure you save your receipt. a pair of sneakers only last 1 1/2 months and they refused to take them back. Do not stand behind there products they sell at high prices ($125.00) will never buy anything in this store every again! buyers beware!!!!!!!!!!!!!!!!!!!!!11… Read Full Review

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★☆☆☆☆

“AVOID this store at Barton Creek. The employee/Manager...”

Written on: 25/01/2011

AVOID this store at Barton Creek. The employee/Manager Jeff was not only rude and dishonest, he was insulting and HUMILIATING.

Do not go to this store if you do not want to be subject to:

--- Being insulted in front of other customers
--- Being rejected for a legitimate return
--- Being rejected for a legitimate exchange
--- Being lied to on the phone.

This is a long review, but I'd like to include the entire incident that occurred at this store. I bought a pair of Nike Air Wrights in… Read Full Review

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★☆☆☆☆

“Richard the store manager and Nicole The sales girl...”

Written on: 05/11/2010

Richard the store manager and Nicole The sales girl are totally unproffessional, Last week I went in to purchase a pair of running shoes for my son, and when we brought them home i noticed that there was a pull in the mesh on the front of shoe, due to the flu I was not able to drive back until the following week, I bring them in to the same girl i bought them from, "she says to me its not a big deal he can wear them like that" I said no they are new and should not have that very noticible pull… Read Full Review

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★★☆☆☆

“registered disabled trainers are 5 month old sent them...”

Written on: 20/10/2010

registered disabled trainers are 5 month old sent them to head office ,sent them back to me saying it was wear and tear , i can hardly walk lol so how is it wear and tear 'clowns' , bye the way they were letting in water , dont go near them… Read Full Review

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★☆☆☆☆

“i bought a pair of white leather converse and they...”

Written on: 22/07/2010

i bought a pair of white leather converse and they didnt fit when i put them on and it was my usual size 8 [womens]. i decided to exchange for a diffrent size and next thing you know i checked my bank account and founf out they charged me again for the shoe just excluded the tax and shipping and handling. boy was i pissed! NOTE TO SELF AND EVERYONE..DONT ORDER FROM THE INTERNET..I HATE FOOTLOCKER!… Read Full Review

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★☆☆☆☆

“One of the reps in the Newport mall gave me a very...”

Written on: 30/04/2010

One of the reps in the Newport mall gave me a very bad time trying to return a pair of shoes that I brought from 33rd Street, NY. I had to go all the way back to NY to return. Never again am I buying anything from footlocker. First of all pay 150$ for the shoe and when you want it to return it, you are treated as if they had given you a free shoe… Read Full Review

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☆☆☆☆☆

“Just purchased a pair of shoes at one of the...”

Written on: 01/12/2008

Just purchased a pair of shoes at one of the Footlocker stores in Ontario Mills Outlet today. The service at the first hand was disappointing. Not nice at the first hand. (did not want to buy the product from them, but luckily-or sadly- it was the one I was looking for)
Noticed that the sales assistant gave me the wrong size pair. Hoping to exchange it at the nearest footlocker instead of driving all the way back to Ontario, I asked if it was possible to do so. They said it was impossible… Read Full Review

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★☆☆☆☆

“I bought 3 pair of trainers in Footlocker in the...”

Written on: 15/07/2008 by gismonolan (1 review written)

I bought 3 pair of trainers in Footlocker in the Florida Mall while on holiday from Ireland, unfortunately I did not check the contents of the box until I was giving them to my son on my return from holidays to discover that the employee who served me gave me two completely different shoes.I rang the store at my own expense to be told they can't ship a shoe, and there is nothing they could do. I am still trying to get it sorted out hopefully from this side of the Atlantic either way I am out of… Read Full Review

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★☆☆☆☆

“I regularly buy my sport apparel and trainers from...”

Written on: 27/12/2007 by imyb (1 review written)

I regularly buy my sport apparel and trainers from Footlocker. On my first occasion since shopping at Footlocker I went in for a refund for some trainers, which the person I bought them for didn't like, but the customer service was absolutely awful. I will not shop at Footlocker again… Read Full Review

Gismonolan's Response to imyb's Review

Written on: 16/07/2008

I found this review helpful because...it confirms my own opinion of footlocker, we can't all be wrong. I think a training course on customer services and a smile would help.

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