Have a picture of Focus DIY?, please send it to us.
Picture courtesy of Gene Fallaize.
| Quality of service | 6/10   |
|---|---|
| Layout of shop | 7.2/10 |
| Value for Money | 7.2/10 |
| Reviewer Rating | 5.3/10 |
| Overall Rating | 6.9/10 |
Full review by
florble
on 27th Sep 2008
User Rating : 1
Respect :
0
Good Points: prices are average
General comments: In my experience they always seem to kick up a fuss about returns, always appear to be short staffed, it took 1 hr just to place an order in store. I have experienced constant messups with my orders.
Current kitchen offer was good value... I just don't advise to order anything they don't stock!
florble's review and ratings | 56 words
Review by
den777
on 3rd Jul 2008
User Rating : 10
Respect :
0
Went to Sudbury, Suffolk branch of Focus DIY and found the staff most delightful, extremely helpful and cheerful, unusual in this day and age. They offered to carry out my purchases to the car and helped to load them without being asked.
Would certainly recommend them and always do.
den777's full review | 63 words
Review by
jamie herbert
on 13th Mar 2008
User Rating : 9
Respect :
-1
Over all good shopping experience, can always find a helpful any informed member of staff.
jamie herbert's full review | 88 words
Review by
uzimc
on 18th Nov 2004
User Rating : 1
Respect :
0
Focus DIY: I have been back to the shop in Reading 3 times to buy a privacy lock set for my bathroom door. In my experience the manufacturing standards of Focus's suppliers for this product are extremely poor. I've fitted the handles/locks correctly, but in my experience the poor quality means that there is enough give between the two door handles along the spindle for someone to open the bathroom door from the outside even when it has been locked from the inside.
uzimc's full review | 101 words
Review by
asdfasdf
on 24th Sep 2004
User Rating : 1
Respect :
0
Focus DIY - Yesterday we were planning to purchase £800-1000 materials (tiles, etc.) since we had just moved home. When I went to the information desk and asked about the 10% discount scheme, the girl at the information desk had no idea what I was talking about.
She got a colleague who called another one who then found the brochure that had been within the girl's reach all the time.
The store did not have enough of the materials available that we wanted to purchase so we needed to put in ...
asdfasdf's full review | 223 words | 1 comment added.
Review by
suzie q
on 4th Jun 2004
User Rating : 10
Respect :
0
I visited the Widnes Focus DIY in merseyside and was greated by a young lady on the checkouts who was extremely friendly and courtious. I was buying some garden furniture and she was not only very helpful in getting a member of staff to get the furniture for me she was polite and well mannered. I was very pleased with the service I received and would like to let Focus know she is a credit to the store.
suzie q's full review | 91 words
