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Written on: 20/05/2011
I went to the burnley branch first thing in the morning lpoking to purchase a garden trimmer, the display very dis organised and going to the till and back to the display 3 times I eventually purchased a Bosch battery trimmer. This was recommended by the counter staff who told me she had one and they a great product. As recommended by staff I charged the battery for four hours (no timescale mentioned in the booklet) and started to use it, it lasted 10mins and died. It also went through to of… Read Full Review
Written on: 12/05/2011
I fink that all the reviews r all full ov it port talbot store has a lovely bunch ov staff always smileing nd willing to help even tho they have gone in to administration ther is 1 young man called Jamie who is always happy nd knows wot he is ona bout so u people give it a rest… Read Full Review
Written on: 22/04/2011 by luvshoppin (2 reviews written)
I went to the Rustington store to look at some garden chairs found some straight away (Rio Chairs pk 2 £50) but they were stacked high on a shelf so I asked for some assistance, after waiting 10 minutes (the cashier was busy on the till at the time) she called for assistance again, after waiting about 5 mins a member of staff just so happen to be passing asked if I needed any help, I then asked if I could have assistance to get 2 packs of these chairs, (4 chairs in total)I followed her to 2… Read Full Review
Written on: 08/02/2011
Went into the Kendal store to buy a kitchen sink which was special offer. Service was appalling and we ended up walking out. We found the sink but as there was only a display sink and none in boxes we went to find a member of staff who could help us purchase the sink - a Premium Plus 150 reduced to £49.50. We saw a member of staff in the kitchen section, he was talking to another member of your staff. We went up to the desk so he could obviously see us but he made no attempt to either end his… Read Full Review
Written on: 23/11/2010
On my last three vists to the Winnersh branch, i came away empty handed and fustrated, dont they have a stock control system ! example : NO base paint to mix the colour i wanted.No stock of another, oh i could go on, seems a very poor store… Read Full Review
Written on: 02/11/2010
We orderd a kitchen in august 2009,on the day we placed the order we were told it would take no longer than 10-12 weeks to arrive.The kitchen finally arrived in february 2010 1 week before my baby was due to arrive.when the carpenter came to fit the kitchen it did not fit,the member of staff that came out to measure the area had done so incorrectly.the problem was solved very quickly by a diffrent member of staff & now my kitchen looks lovely.The only problem is that we used the pay less grout… Read Full Review
Written on: 27/09/2010 by Bob Southey (2 reviews written)
I tried to order a bag of dog food advertised as instore only on the web, I ordered it from the store customer services area and my order was accepted.
After nine day without word I became concerned I had not been notified of its arrival, so I phoned the store and was told they no longer stock that item although it was still shown on the web as available, after much discussion it was decided to refund my money.
My complaint is the fact the order was accepted even though it was… Read Full Review
Written on: 10/09/2010
I use focus maldon all the time and wouldnt go any where else, the staff are polite knowledgeable and always willing to help, the 2 young ladies who run the garden centre are outstanding not only do they know everything there is to know about plants, they know about everything in the store as well. and although they are always run off their feet when i go in they have always got time for a chat, and even when people are rude to them they stay cool and sort out the problem. all the staff at… Read Full Review
Written on: 18/08/2010
OK, I work at FOCUS DIY as a customer assistant, basically the bare bottom worker, and i have been working there part time for over 3 years during my time at college and university. Everyone i work with and those who have been there more than a year are sufficient in most general duties around the store but still lack alot to be desired.
Basically the Training scheme is that you have to complete training books, essays and answer set time constrained assements to earn more money( in 3 stages… Read Full Review
Written on: 08/07/2010
I would not recommend ordering anything from Focus. I ordered my laminate worktops from Focus around two months ago. Around three nights before due deliver date, I had a phone call from the store informing me that the worktops they ordered in for me were damaged. Therefore, I had to wait another two weeks until new ones came in. Two weeks later and no phone call. I phoned them to be informed that the worktops had come in (why nobody phoned me I don't know)and that delivery would take place… Read Full Review
Written on: 12/06/2010
I wrote a negative review on the 29th May. To be fair to Focus, they promptly replied to my complaint and gave me a voucher.
They are investigating my complaint further… Read Full Review
Written on: 29/05/2010
Today I drove 8 miles to the Focus store in Burnley after hearing about 15% off shower mixers. On arrival (at around 5.30pm) I asked an assistant for the unit I wanted. He said they might be in the cupboard but he'd check if they were in stock first (even though we were stood right next to the cupboard). He wandered off in the direction of the till and a minute or so later reappeared from around the bottom of the aisle (further away from the till), which I thought was strange.
He said that the… Read Full Review
Written on: 09/04/2010 by mardim (1 review written)
NON DELIVERY OF ITEMS ON DAY ARRANGED .TOLD ITEMS IN STOCK AT PURCHASE .NOW TOLD ITEMS WILL NOT BE IN FOR 3 WEEKS OR POSSIBLY LONGER .will never recommend to anyone… Read Full Review
Written on: 04/07/2009 by BAILEY1 (1 review written)
took a drill back to Focus DIY after 9 months use , told by the manager i had used it too much all the tools they sell are for 'hobby' use or diy once every cople of months. i said this is not written in the shop when you buy, he said all the things they sell even lawnmowers are only for occasional use. whats the point of buying from this shop it should be called a hobby shop. got no joy at head office still no refund.i would advise anybody not to buy from this shop if you actually want to… Read Full Review
Written on: 02/07/2009 by rossa (1 review written)
I've shopped at B&Q and Wickes for many years but decided to give Focus a try. My first visit to Focus will be my last. The whole place looked as if they were about to close down and the staff were disorganised. Long time (10 minutes or more) at checkout because they didn't appear to know how to process a refund for someone else. No apology for long wait - I don't think they could have cared less… Read Full Review
Written on: 17/04/2009
Focus DIY has Poor lighting. Shelf prices differ to till,male staff argue. Dead plants in garden area. Obstructed gangways. An unpleasant place to shop.Only go there because it's near home.
… Read Full Review
Written on: 17/12/2008
went in to purchase floor tiles, got help very quickly from friendly staff who helped out to car afterwards with tiles. got home and found out the boxes contained broken tiles, took back and staff member I dealt with seemed rude towards me, I felt they did not believe the tiles were broken when purchased, asked why i would buy broken tiles??? on whole, store prices are average, checkout staff very friendly and chatty, but avoid taking things back… Read Full Review
Written on: 10/10/2008
Excellent service at Focus DIY Spalding. Staff extremely helpful. Would advise everyone to go there.
Excellent service, staff polite, store was clean and well presented… Read Full Review
Written on: 27/09/2008 by florble (1 review written)
In my experience they always seem to kick up a fuss about returns, always appear to be short staffed, it took 1 hr just to place an order in store. I have experienced constant messups with my orders.
Current kitchen offer was good value... I just don't advise to order anything they don't stock!… Read Full Review
Written on: 03/07/2008 by den777 (1 review written)
Went to Sudbury, Suffolk branch of Focus DIY and found the staff most delightful, extremely helpful and cheerful, unusual in this day and age. They offered to carry out my purchases to the car and helped to load them without being asked.
Would certainly recommend them and always do… Read Full Review
As rated by our community of reviewers
" Making things work " Read More
" Roof Window " Read More
" Refused replacement " Read More
Written by Davrry
" Worst customer service ever " Read More
" Waste of time NO CUSTOMER SERVICE ONLINE " Read More
Written by mark-uk-gb