Fitness First Reviews

Watch this item
Fitness First
1.2 stars
Average rating for this product is: 1.2 out of 5

From 13 ratings and 151 reviews

Thumb down 15% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Summary

Compare reviews of Fitness First and let others know what you think about their gym membership, their customer service, the equipment availalbe and anything else fitness gym memmbers would want to know about.

Average Ratings for Fitness First

  • Value for Money1.3 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1.2 stars

151 Reviews For Fitness First

  • Taylott Rank: Major 27th Oct 2009

    Reviewer rating: 4 stars


    Taylott's review has yet to be rated - Be the first!
    Report this review



    I've been a member of Fitness First for about 2 years now. I use the gym based in Fleet, Hampshire, and have so far never had any reason to complain. The staff have always been helpful and friendly, and the personal trainers (when not busy with clients) have always helped me out when I need advice whilst training.

    The price plan I'm on is very reasonable compared to other gyms. The facilities are good, and the machines always seem to be working. I rarely see a broken down sign on any machine, and if there is, the machine is fixed within a couple of days.

    The courses they have on, all look pretty good too. I do use the gym during relatively unsociable hours, so I can't comment on how busy it is during peak hours. All said, I'm really happy with Fitness First.

  • emanresu101 Rank: Lance Corporal 15th Oct 2009

    Reviewer rating: 1 stars


    emanresu101's review has yet to be rated - Be the first!
    Report this review


    They have gyms everywhere which would be great in an ethical organisation who treated you fairly, however with Fitness first, all they do it get you signed up and leave you for dead. They know you can't cancel if you ever plan to use them again in the future because they keep raising their fees and charging join up and admin fees. I wanted to put my membership on hold for 6 months because they were too busy and I couldn't find an available machine, so they charged me $22/month... For what? I'm n ...

  • Guest 7th Oct 2009

    Reviewer rating: 1 stars


    On average, people found this review very helpful
    Report this review


    Where to start,

    Horrible, arrogant, unprofessional, have absolutely no idea about customer service and how to make you happy and wellcoming.
    They make me sick even to think about them or the company.

    They think we are cattle and we have to use the services because people want to excersice and they have to go somewhere and they think they got us by providing a cattle place and arragont, ignorant, unfriendly almost hostile staff, I will not go there ever again, good all parks, anywhere else bu ...

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Fitness First - Rude, arrogant, aggressive and discourteous. It is almost impossible to cancel their membership, they will find out a hundred ways to carry on debiting you and taking your hard earned money.After 7 months im still deal with this problem. Direct Debit! Is just stessfull this situation. I will not advice to anyone! Member in Paris

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I was a member of Fitness First Berkeley Square branch for which they charge as a platinum club purely because of the location and certainly not for the facilities which were frequently filthy and overcrowded due to the extremely small size of the club.

    I cancelled my membership after 3 months but due to the 12 month contract had to continue paying. They then proceeded to debit my account for 18 months and threatend recovery action by a debt firm when I cancelled my direct debit. I then had to ...

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I would not recommend Fitness First Reading, they have a good size gym but do not look after it. There are often buckets dotted around the floor when it is raining and signs stuck to the exercise equiptment saying our of order. The sauna and steam room area did not look very clean, i made the choice to never use it.
    The charge people enough money, i can't see why they don't invest some of that money in the maintaince of the gyms. Have cancelled my membership which was a nightmare, the staff wer ...

  • TOMLEECEE Rank: Colonel 10th Sep 2009

    Reviewer rating: 3 stars


    TOMLEECEE's review has yet to be rated - Be the first!
    Report this review


    Because of the nature of my job I spend a lot of my time in different cities living in hotels. Being a bit of a fitness freak I thought joining Fitness First would be a good move because no matter where I was working, I'd be able to visit the local branch and work out. For the most part, I have had no problems with this and have visited many different branches of Fitness First. The gyms themselves have varied massivley in quality though, and usually it depends on the location of the gym. Withou ...

  • Guest 8th Sep 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I have trained at many Fitness Firsts and the common factor is that the gyms are filthy and unhygenic!! They are a nightmare when trying to cancel and while you are a member they have lots of little tricks to earn more money from you like agreeing certain terms for corporate clients such as free towel hire for all employees of that company, however, they keep quiet about that to the employees of the company and still charge them for towel hire - nice! With their staff it's hit and miss some are ...

  • Guest 25th Aug 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    AVOID Fitness First - Leicester Central!

    Reasons Why:

    1) Cramped conditions - if you like punching other members in the face whilst using the equipment then you're at the right gym. The gym is based in an old retail centre and the building is just not right for a gym

    2) Poor facilities. Although they have the correct machines, they are poorly maintained and unless you go at stupid-o-clock you'll never get on them. When on the chest press I don't want a creak and then a squeak during each rep! ...

  • Guest 17th Jul 2009

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The equipment is excellent and at my Fitness First, it is entirely possible to get a workout during the hours of 5-8pm. The gym and studios are great - perhaps the steam room/sauna facilities are a little small and lately, faulty, but the fitness staff and resources are great. I would recommend.

  • falto 10th Jul 2009

    Reviewer rating: 0 stars


    On average, people found this review very helpful
    Report this review


    Fitness First - Rude, arrogant, aggressive and discourteous. It is almost impossible to cancel their membership, they will find out a hundred ways to carry on debiting you and taking your hard earned money.

  • Guest 16th Jun 2009

    Reviewer rating: 1.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The price is low at Fitness First and the equipment is fairly good, but as many others have said it is impossible to get a workout in between 5-8pm.

  • dezzymondo 12th Jun 2009

    Reviewer rating: 2.5 stars


    dezzymondo's review has yet to be rated - Be the first!
    Report this review



    Please i beg you do not use Fitness First, one to one gym my be different in quality but the company is a joke. if you call: they will never call you back, if you write: they never write you back, if you e-mail : they will never email you back.The only way they will listen is to go into the gym so they can not hide and run. It is sad that a company this big can not deal with problems, some of which can be serious or financial it does not matter, they do not care, just as long as they get th ...

  • swift17 10th Jun 2009

    Reviewer rating: 0 stars


    swift17's review has yet to be rated - Be the first!
    Report this review


    Don't join Fitness First - I beg of you.I joined and cancelled within the 10 day money back period due to its blatant unprofessional half-wit reception staff. Never met anyone like them. Did I get my money back? Did I hell. To add insult to injury, not only had they not refund the joining fee which they promised I'd get back but the also charged me for a month membership - I'd not been to the gym to work out once! Thoroughly dissatisfied with this"organisatioon". The manager now wants to see my ...

  • Guest 5th Jun 2009

    Reviewer rating: 2.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Fitness First Islington Gym: I had an awfull time ending my contract. Joined 3rd of the month, witch apparently means i had to pay for 13 months for my 12 month contract (should have read the small small small print!). Still took an extra month to cancel on top. Rude customer care on site and on phone at the call centre. Its a shame as before this I liked the place and would have given 8 or 9.

  • Guest 3rd Jun 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Decent quality equipment for a low end gym but some very dirty facilities and poorly maintained facilities even in supposedly flagship gyms. Good club coverage in London and friendly staff in the club.

    Overall experience with Fitness First has been totally soured by poor customer relations by head office and confusing cancellations policies which has left me severely out of pocket.

  • theoldsod Rank: Lance Corporal 2nd Jun 2009

    Reviewer rating: 3.5 stars


    theoldsod's review has yet to be rated - Be the first!
    Report this review


    Are fitness first having financial difficulties?
    Apart from have sold off several clubs including the main one I used the showers are generally very poor and upholstery on training equipment worn out. I actually dropped a used plaster on the changing room floor at Milton Keynes (disgusting I know, but it fell off), even more disgusting it was still there 3 days later, same plaster. This club has since been sold.

  • Guest 29th May 2009

    Reviewer rating: 0.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Signed up for a 3 month contract with Fitness First, ended up paying for 5 despite giving 1 month's cancellation notice. Even heard more horror stories about other people from my bank advisor whilst trying to cancel the direct debit. To make it worse, only managed to go to the gym twice due to massive workloads. Gonna try signing up with Gold's which is closer to my home and it's got a better atmosphere to it even though it's more expensive.

  • johnjh87 Rank: Lance Corporal 20th May 2009

    Reviewer rating: 0.5 stars


    johnjh87's review has yet to be rated - Be the first!
    Report this review


    Fitness First is absolute crap.

    I went there for three years and they just kicked me out because i stayed late twice amoungst many others.

    Is that a way to treat a loyal customer!!?

    The only reason i stayed for so long was due to the fact it was a 10min jog and all other gyms are a bus ride away.

  • Simon04 1st May 2009

    Reviewer rating: 5 stars


    Simon04's review has yet to be rated - Be the first!
    Report this review


    i have been a member of fitness first now for over a year and i thing it is a great gym to go to i pay £26 a mouth the staff are polite to talk to and always talk to me fitness first is a up together place clean and tide mostly all the time.