Fitness First Reviews

★☆☆☆☆
1.2 / 5
393
10% of users recommend this
  • Value For Money

Summary

Compare reviews of Fitness First and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym members would want to know about.
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Latest Reviews

★☆☆☆☆

“Worst gym ever! ”

Written on: by Terrance431 (1 review written)

Machines and gym vary from a location to another- from awful to average for their "black label" always over crowded ultimately over priced gym - poor staff - awful service from the head office DO NOT JOIN!… Read Full Review

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★☆☆☆☆

“don't join Fitness First gyms!”

Written on: by Baldwinzs102 (1 review written)

Do not join Fitness First gyms, they are terrible. People are packed in with no regard to the customers, no space to move, they stink because of overcrowding. They even hold classes in the middle of the already packed floors, just to make things even more unpleasant. Today I almost had a weight smashed in my face by one of the class members exercising next to my rowing machine. Unfortunately I cannot cancel my membership now, being a corporate one. I am furious I have spent the money on… Read Full Review

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★☆☆☆☆

“Totenaham Court rd poor faciltites”

Written on: by Wrightew104 (1 review written)

for a premium gym its budget facilitates poor ventilation the gym floor stinks audio system doesn't work on many machines or the machine has no connection Hot Yoga isnt hot and changing rooms are too small for the amount of people using them… Read Full Review

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★☆☆☆☆

“Rogue Gym, avoid at all costs ”

Written on: by GavinPereira (1 review written)

Rogue gym, treat their members like dirt. Cancelled my membership in branch (Devonshire Square, London) months ago, realised payments were still going out. Now say they have no evidence of cancellation, and refuse to refund my money. The manager I spoke to was extremely rude and confrontational. I've given them the exact time and date that I was in the branch (as I was speaking to someone on whatsapp at the time I cancelled about the cancellation!) They have refused to check cctv which… Read Full Review

Samuelt848's Response to GavinPereira's Review

Written on:

Did you have any luck with this? I have had the same problem,

Thanks

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★★☆☆☆

“horrible experience”

Written on: by 495Collier (1 review written)

I was called offering women special which I didn't get. Only after lot of manipulations the guy gave me discount on joint fees from 6800to 2300. Also I was promised a gift which I have not received so far. Overall the most horrible gym with unnecessary high fees… Read Full Review

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★☆☆☆☆

“leting people know how bad these club are be ware”

Written on: by Shields279 (1 review written)

fitness health better called unfitness, you are in danger and unsafe place to go to get fit. staff are uncaring, arrogant and they put general managers who are untrained and nasty, once they got your money that's it you are in their hand and they do what they pleased there is nothing much you can do. they have terms and condition but they do not apply it if you mention it to them they make some mambo jumbo excuses or reason and you find yourself stuck. if you go through law is a lengthy and… Read Full Review

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★☆☆☆☆

“We are very disappointed with the Fitness First in...”

Written on: by Halseylh369 (1 review written)

We are very disappointed with the Fitness First in Highbury. My wife and I went for discussion a short subscription to try the gym. We got all the details and contacts and they were very friendly. When my wife went back to the same person to sign up, a couple of days later, she confirmed the short subscription. They completed the contract on the computer, asked her to sign on a digital pad, but never gave her the contract even if she requested it ("you are going to receive it by email" they… Read Full Review

Farangis25's Comment

Written on:

Same thing happened to me. I was signed up for 12 month contract without having being informed about it.

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★★★★☆

“Fitness First is changing!”

Written on: by Maurerdt1993 (1 review written)

Gym, very well equipped, lovely Staff and personal trainers. Plenty of classes. Easy parking. Also a Beauty salon and Physio on site. Creche for those with small children… Read Full Review

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★☆☆☆☆

“Walsall Wood - Terrible gym, dirty showers & loud music”

Written on: by Pedrod312 (1 review written)

Walsall Wood, Midlands. Started this gym in October 2013. Was ok at first but was not overly keen on the ladies showers. After several weeks of going decided to just go to the gym but shower at home as from observations and telling the staff who paid no heed, that the ladies showers are not cleaned on a daily basis as the same reminants were on the floors in the shower cubicles for several days. On top of this there is constantly equipment not working or marked up as out of order. I have had… Read Full Review

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★☆☆☆☆

“Very expensive, treated like a number and no care factor”

Written on: by GoodbyeFitnessFirst (1 review written)

After 6 plus years of being loyal customer of Fitness first, the following occured:- 1/ Fees go up again to now $22 per week, their excuse was due to renovations. 2/ Equipment is still same from 6 years ago and most of the gyms I go to have not been renovated, e.g. Doncaster Platinum in Melbourne, Victoria. 3/ I called them to see due my loyalty that leave fees at $20 per week but they refuse to and have no care factor if I stayed or left. 4/ Existing members who joined before me (6 plus years… Read Full Review

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★☆☆☆☆

“Cancellation nightmare - Thomas More FF”

Written on: by farangis25 (1 review written)

I will add my voice to those who tried to cancel with Fitness First and were ripped off. Before I joined I asked a specific question if I could cancel anytime as I was a contractor and my contract could end anytime. I was assured that all I needed to do was to give a month notice. As my contract ended 3 October in the beginning of September I gave my notice. In the beginning of October I made a call to check if my membership has been cancelled. Staff on the phone said yes. I got relaxed… Read Full Review

Jayashree's Response to farangis25's Review

Written on:

I would join you if you are taking legal action, they are looting our hard earned money like its their from their dad's property. we should highlight this and make sure these people shut down their business. Pathetic service, useless trainers, hopeless management. I want my money back at at cost.

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Gavinpereira's reply to Jayashree's Comment

Written on:

Exactly the same thing happened to me, there is plenty of evidence to prove fraudulent activity here. I'm trying to get my money back now.

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Samuelt848's Response to farangis25's Review

Written on:

Hello,

Did you have any luck with legal action? As I am having same problem, however I canceled my membership a long time ago and they have lost my cancelation records

Thanks

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★☆☆☆☆

“Unfair payment system”

Written on: by Asherr482 (1 review written)

I cancelled my direct debit after having a membership for about 2 years. I no longer used the gym due to my work shedule. Fitness first then contacted me asking to pay them £70. £35 for last month and £35 for 30 days cancelation notice. At this point I had not used the gym in over 8months and had still been paying. It is very unfair that even though I had not used the gym they still wanted me to pay the 30 days notice. They even threatened me with a debt recovery agency if I did not… Read Full Review

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★☆☆☆☆

“I started my membership on August 2013 which supposed...”

Written on: by 38Schroeder (1 review written)

I started my membership on August 2013 which supposed to end on August 2014.. First of all I didn't use the gym for a single day for medical reason.. Still they charged my account. On September they charged my account again. So I called them on Oct 2nd they said they charged my account on rolling month policy as per their terms.. I asked about my refund for the medical issues, she replied that we don't care. And if you cancel on Oct 2nd they will cancel on Nov 30th not on end October because… Read Full Review

Fitnessfirst's Comment

Written on:

Hi, we're sorry to hear about this. We'd like to discuss it with you to clear up any confusion. Just contact us through the website. Thanks

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★☆☆☆☆

“Continual deceit and flat out lies - avoid them at all...”

Written on: by Keithnt194 (1 review written)

We had a Fitness First membership contract for 12 months. We cancelled after a year in a face-to-face visit and they said "no problem...but if you pay a small fee we will hold the current price for you if you ever wish to come back and join again"....now three months later, they deny that conversation ever took place and keep calling telling us to come and pay our monthly fee. Apparently to "cancel" the 12-month agreement we need to go in and have a meeting because they said "the contract… Read Full Review

Fitnessfirst's Comment

Written on:

Hi, sorry to hear about this. Please contact us through the website if you need anything. Thanks.

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★☆☆☆☆

“IT IS ALL ABOUT THE MONEY”

Written on: by McWilliamszj69 (1 review written)

I was going to tell my experience but everything has been written, you guys have better gyms, with nicer stuff and no contract so basically AVOID FITNESS FIRST… Read Full Review

Fitnessfirst's Comment

Written on:

We're sorry to hear about this. We'd like to hear more so we can resolve any issues. Please contact us through the website so we can help. Thanks

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★☆☆☆☆

“I cancelled my membership gave notice reason. Still...”

Written on: by Denz1 (1 review written)

I cancelled my membership gave notice reason. Still kept taking money when I cancelled direct debit took a card payment . When complained to the bank and got the money back. They gave it to recovery agency called CARS. Had to pay to avoid the recovery agency for no fault of mine… Read Full Review

Fitnessfirst's Response to Denz1's Review

Written on:

If you'd like to discuss this further so we can clear up any confusion regarding your membership please contact us through the website. We'd like to help.

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★☆☆☆☆

“Rude staff, overpriced, overrated gym”

Written on: by CurtisKirkland (1 review written)

Gym guest passes are issued but staff are very rude and pushy when you do not sign up. The gym is highly overrated and over priced for its facilities. They have good machines but the way Fitness First manages it is terrible! There is a superior attitude the staff like to throw at customers to make themselves feel big and they do not explain their contracts properly. Especially the fact that you have to give a months notice before you can cancel. Even after, you have to check your account… Read Full Review

Fitnessfirst's Comment

Written on:

We'd like to help resolve this and clear up any confusion. Can you please contact us through the website so we can help? Thanks.

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★☆☆☆☆

“thiefs”

Written on: by Jonasi461 (1 review written)

I cancelled my membership and cancelled my direct debit because I knew they are thiefs but they took money from my card directly as I has given the details to them when I joined, which is illegal… Read Full Review

Fitnessfirst's Comment

Written on:

If you'd like to discuss this further so we can explain the way your details were used, please contact us through the website. We'd like to help clarify.

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★☆☆☆☆

“A decietful minefield...”

Written on:

I walked past a FF gym and was invited to come inside and see their facilities. I wasn't ready to join the gym at that moment, but the Sales team wax-lyrical pitch enticed me with promises that I could leave at any time (I'm a freelancer and my work takes me to different locations), that I wouldn't be tied in to the contract and it would be easy to leave, just let them know and they would cancel my contract, no hassle. How wrong was I! I proceeded with a delayed official start date of 4th… Read Full Review

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★☆☆☆☆

“Rude Staff at Kingsbury Fitness First”

Written on: by rajlumar (1 review written)

Some of the staff in particular the "HRM", (what ever that stands for), are particularly rude if you mention there are no paper towels, or changing rooms are dirty, basins need cleaning, or if the air conditioning isn't on in certain areas and it is too uncomfortable and unsafe to train in that environment. I even had one member of staff call me ignorant when pointing out it was way too hot in the exercise studio and dangerous as members were slipping on the floor, and proceeding into… Read Full Review

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