Fitness First Reviews
Summary
Compare reviews of Fitness First and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym members would want to know about.
Media Gallery for Fitness First
Latest Reviews
“Robbing and disgusting ”
Written on: 23/05/2013
I am truly disgusted by the sham that is fitness first. My contract was a 12 month contract of which started on December 1st 2011 and expired in December 2012. i visited my club at the beginning of March to inform them that my contract had expired and i would be cancelling. i was informed that i would have to give a months notice so out of good will i paid for the month of march and april. After the final payment in April i cancelled my direct debit as i had done all the correct procedures... (read more)
“Fitness First is on its knees!”
Written on: 20/05/2013 by grippongriffin (1 review written)
Just terrible!!! I originally joined Fitness First because they had 3 gyms in my city and I could use any one of them (I travel around the city a lot with my job) The membership fee at £38.95 seemed steep but given that I had the flexibility to use all of their gyms I wasn't overly bothered. Just recently I have turned up to two of the other Fitness First sites to find that they have been sold off to other companies. At no point did Fitness First communicate this to me, and indeed have... (read more)
Fitnessfirst's Response to grippongriffin's Review
Written on: 21/05/2013
Hi. We are sorry to hear about this. Can we help? Please emails us.
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“Charge you for everything, equipment not in great...”
Written on: 18/05/2013
Charge you for everything, equipment not in great state and way too busy. (read more)
“Ignorant staff”
Written on: 16/05/2013
Waste of money . My wife was coaxed to sign up for 1 year membership saying she can cancel it anytime . Also staff is mostly ill-informed and ignorant about the systems they use .Been charged "bank reject fees" twice, whereas my bank claims that any such transaction was never made. Same thing has happened twice but they dont learn . Amazing service :-) (read more)
Fitnessfirst's Comment
Written on: 17/05/2013
We are sorry to hear about this. Can we help? Please email our team. Thank you
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“worst gym in the metro area”
Written on: 16/04/2013 by SUNa4ka
I wish I had read the reviews before signing up for this POOR quality fitness institution myself! I was the member of the gym in Arlington. The place had few machines with half of them broken. Bathrooms were always nasty, with no toilet paper or hand soap. I was taken advantage and charged extra for 3 times in 1 year! I ended up being charged for a membership a month after my contract was over. They do not notify that they transfer you on month to month basis and keep charging after the year... (read more)
Fitnessfirst's Response to SUNa4ka's Review
Written on: 18/04/2013
Hi. We are sorry to hear this. Can we help? Please email the team at membershipexecutive@fitnessfirst.com. Thank you.
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“FITNESS FIRST takes advantage of CUSTOMERS through GYM...”
Written on: 15/04/2013 by EKHAYA (1 review written)
At the beginning of the year 2013 I took over an existing contract which was transferred to my name and signed in Camden in January 2013 with Fitness First. I only discovered that the home gym of the individual that I was taking over was in Walworth Road. I live in the city so my closest gym being in Bloomsbury. When I paid the gym a visit at the beginning of the month of March 2013, I was informed that my “home” gym was no longer a Fitness First and so I had to fill out another... (read more)
Fitnessfirst's Response to EKHAYA's Review
Written on: 16/04/2013
Hi, are you able to email us at membershipexecutive@fitnessfirst.com? The team are here to help. Thanks
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Savvygymuser's Response to EKHAYA's Review
Written on: 02/05/2013
Dude check your original fitness first contract. It will say something about sale or transfer of club which means that Fitness First can give your details to any new company who buys their gyms. Lets face it - they're selling most of them so this is going to happen a lot.
Give the new guys a chance....you know they'll be ten times better than Fitness First will ever be!
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“Avoid like obesity!”
Written on: 05/04/2013
Poor hygiene, avoid the sauna and showers! As for the facilities over packed sadly, though equipment is new but when (an regularly) broken it takes an age to fix. Do not pay for membership by direct debit or it will be reset without your permission. I assure you the keen sales people there will do what ever they can to attain your card details. Avoid after 6pm immensely busy, did I mention hygiene!!! Membership prices from £40+ Try looking elsewhere you have been warned. (read more)
Fitnessfirst's Comment
Written on: 11/04/2013
Hi. Sorry to hear about this. we'd like to help. Please contact us at membershipexecutive@fitnessfirst.com. Thank you.
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“ At the end of a four month contract, I decided to...”
Written on: 02/04/2013
At the end of a four month contract, I decided to cancel my membership at the Brighton branch of Fitness First as the gym was over crowded, the equipment was threadbare and the changing rooms were disgusting. I walked in to the branch to cancel my membership in August and was assured by the knuckle dragging neanderthal on the counter that my contract was over and I wouldn't be charged by them again. Foolishly, I took them at their word. Now, after six months, I checked my savings... (read more)
Fitnessfirst's Comment
Written on: 11/04/2013
Hi. Sorry to hear about this. Can we help at all? You can contact us at membershipexecutive@fitnessfirst.com. Thank you.
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“1 star too much!!!!!”
Written on: 27/03/2013 by starieyessar
The standard of fitness first for Women Crouch End leaves a lot to be desired. The staff are rude and only worried about checking their facebook pages and chatting.The equipment is old and in need of dire repaire. I showed up for a class last week after taking the time off work only to be told that the lady teaching the class no longer works there and the class was cancelled, when I questioned about the online timetable I was told that it never gets updated and I should have called!!... (read more)
Fitnessfirst's Response to starieyessar's Review
Written on: 11/04/2013
Hi. Sorry to hear about this. We'd like to help. You may email the team at membershipexecutive@fitnessfirst.com. Thank you.
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“rude manager”
Written on: 15/03/2013
Been a member at ff carindale for over 3 years! The last 4 months the management has changed with that all of the great staff have left...they have also taking away the ping pong table that was great for socialising! I have approached the new manager about this, she just said we want the run this club like a hilton hotel. She said this in a way like if you don't like it then leave. I cant believe that ff have a manager like this! This club has lost its spark! (read more)
Fitnessfirst's Comment
Written on: 11/04/2013
Hi. Sorry to hear about this. Can we help at all? You can contact us at membershipexecutive@fitnessfirst.com. Thank you.
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Showing 1 - 10 of 332 Reviews
“Sales before service”
Written on: 15/03/2013
Hard sales and no service especially if you want to cancel your membership. They only good at making you sign the contract and after that seems you are not important to them anymore. The girl told me yes, she was cancelling it now and printed me "cancellation request" receipt. But, how come the direct debit keeps coming? and corporate discount? Just send email and we adjust the fee - never been adjusted....hmmmm something is wrong. Dirty bahtrooms. Don't come on quite day. See for yourself... (read more)
Fitnessfirst's Comment
Written on: 18/03/2013
Hi. Sorry to hear about this. Can we help at all? If so, please contact us at membershipexecutive@fitnessfirst.com. Thank you.
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“Misinformed at sign up, verbal promises are worth...”
Written on: 14/03/2013 by kitkat1974 (1 review written)
Was misinformed at sign up as I needed to be able to go into gym (Cardiff East) about 4.30pm after work in the week, was told that this would be ok on their off peak tariff. Have been paying fee for last 14 months but havent been able to attend gym for the last 10 months. Decided enough was enough and finally stopped direct debit. Am now being told that I need to pay this months fee and a full calender months fee as well (£29.90). Due to the fact if I was given the correct information in... (read more)
Fitnessfirst's Response to kitkat1974's Review
Written on: 18/03/2013
Hi. Sorry to hear about this. Can we help at all? Please email us at membershipexecutive@fitnessfirst.com
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Kitkat1974's Response to kitkat1974's Review
Written on: 19/03/2013
Already have .... twice. Same generic response that keeps saying about .... in the contract .... and I have rang ..... also the club ....
Response message from yourselves looks good .... but not a genuine concern as I have found out so far ...
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“They only care about your money, and will take you for...”
Written on: 14/03/2013
They only care about your money, and will take you for every dollar. Be very careful when dealing with Fitness First. (read more)
Fitnessfirst's Comment
Written on: 18/03/2013
Hi. Sorry to hear about this. Can we help? Please contact us at membershipexecutive@fitnessfirst.com. Thank you.
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“chack cancellation details”
Written on: 12/03/2013
I like the club but could not get a cancellaiton on my membership after being offered a job in california. they wanted me to go to the club with my new pay stub confirming the change of address and job. Obviously this was not going to be able to be feasable. (read more)
Fitnessfirst's Comment
Written on: 13/03/2013
Hi. Could we help? Please email the team at membershipexecutive@fitnessfirst.com. Thank you.
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Savvygymuser's Comment
Written on: 14/03/2013
Hmmm, have you asked if you can scan and email a copy? Most reputable companies will allow this, but you may (rightly) find that you can't cancel until you have sent this information.
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“Marriotts Hotle Leicester Gym”
Written on: 19/02/2013
Heated swimming pool.... It sucks:er negatives: no induction; no personal trainers make themselves known and if you ask reluctantly tell you how to use the machines(!?). sometimes, in the showers, there is no shower gel (happened last night, and I had to got from one shower to another!). Sometimes the personel at the desk are really miserable.. come on! You should be employing personel who like people!! If only your American founders could see this I am sure it's not what the in my 14... (read more)
Fitnessfirst's Comment
Written on: 07/03/2013
Hi, Sorry to hear that. If we can be of any help, please email us at membershipexecutive@fitnessfirst.com. Thank you.
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“Horrible and scums for money!”
Written on: 19/02/2013
Alperton Fitness First sauna wasnt working loots of times, big licking in girls gym,poor equipment. They closed gym and still taking money for non existing gym! AVOID!!! Dont want have nothing to do with it anymore! Normally i was paying 20£ per month what was ok but then they start puting prices up. (read more)
Fitnessfirst's Comment
Written on: 19/02/2013
Hi, Sorry to hear that. If we can help please email us at membershipexecutive@fitnessfirst.com . Thank you
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“Think twice before you sign up with Fitness First”
Written on: 26/01/2013
Have been a member with FF for 11 months now. My "home club" has been sold and I do not want to transfer to the new club as the main reason why I have joint FF in the first place was the Passport option to us any other FF clubs around the country. Had requested a transfer to another FF club 7 months ago as soon as the intention to sell off my home club was advertised - nothing happened even though I did ask many times about the status. Now staff at my home gym are dishing out false... (read more)
Fitnessfirst's Comment
Written on: 28/01/2013
Hi. Sorry if there has been any confusion. We’d be happy to help. Please email the team at membershipexecutive@fitnessfirst.com. Thanks
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Savvygymuser's Comment
Written on: 12/02/2013
Hmmm, it seems to be a gray area as to what your rights are with regards to FF selling their Clubs. This is a big issue as they are selling so many!
Sadly FF seem to be dealing with it in much the same way as they deal with everything else - badly!
You never know, the new owners of the gym may be able to offer you something really special for a great price! You should wait and see.
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“Money minded & Pushy”
Written on: 24/01/2013 by Shruthi
They tell you the offer ends today [Basically the offer stays life long. My friend joined 2 weeks later and they told the same to her] and push you to sign the agreement pretty quickly. So I enquired twice or thrice as to what are the conditions to cancel & they told me its just a month's notice. Now when I am into cancelling, the rules are: - You need a document as to why you are cancelling [doctor's notice, or rental agreement if you are moving to a new place, air tickets if you are... (read more)
Fitnessfirst's Response to Shruthi's Review
Written on: 28/01/2013
Hi Shruthi. We're sorry to read this. Can we help? Please email the team at membershipexecutive@fitnessfirst.com thanks
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“Overated !”
Written on: 20/01/2013 by Stones29 (1 review written)
I been a member for nearly 12 months. What a waste of money. Fitness first just care about making money, not customer service. I have attended the following Fitness First Gyms and found: *Parramatta- customers not using towels on benches and sweat all over the benches,I could hardly find any free weights or benches to use. I've addressed this many times and no action's been taken. *Maroubra- customers not using towels on benches and sweat all over the benches,I could hardly find any... (read more)
Fitnessfirst's Response to Stones29's Review
Written on: 31/01/2013
Hi. I'm sorry to hear about this. Can we help? Please email membershipexecutive@fitnessfirst.com where a team member will be happy to help.
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Stones29's reply to Fitnessfirst's Comment
Written on: 31/01/2013
Hi,
Thanks for your reply. I have made my decision and will continue to share my experience I had with Fitness First to whoever asks.
So to answer your question, no .
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“Terrible, Terrible Service”
Written on: 17/01/2013
I joined the gym on a rolling monthly contract. What I was not told was the gym was to be closed in a month. Fitness First still expect my joining fee and monthly payment. I disagreed and thought I should have been told that I was joining a club due to close. Whilst still in discussion with Fitness First my details were passed to a debt collection agency and i incurred a fine. Funny thing is I have just chosen another gym over fitness first because of the above. they have missed out on... (read more)
Fitnessfirst's Comment
Written on: 31/01/2013
Hi. I am sorry to hear about this. Can we help? Please email membershipexecutive@fitnessfirst.com where a member of our team will be on hand to help. Thanks
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Showing 11 - 20 of 332 Reviews
“VERY POOOOOOOOOOR”
Written on: 14/01/2013 by golparvar (1 review written)
The service is very poooooooooooooooooooooooooooooooooooooooooor. DO NOT TRY IT. (read more)
Fitnessfirst's Response to golparvar's Review
Written on: 15/01/2013
Hi. Is there anything we could do to help? Please email our team at membershipexecutive@fitnessfirst.com. Thank you.
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“I really liked the classes”
Written on: 11/12/2012 by Caroleis (3 reviews written)
Great front desk service, friendly & efficient. Very good body pump classes, great instruction on form & great all around, motivational coaching. Gym's little bare bones, not glamouous but I would definitely recommend it. (read more)
Fitnessfirst's Response to Caroleis's Review
Written on: 31/01/2013
Hi, thank you. We love hearing about your positive feedback.
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“Stupid Management”
Written on: 11/12/2012 by purepk (1 review written)
When going to gym, you expect to be treated fairly. Gym has camera's but too many blind spots. Lots of thugs in the halifax gym. You can only understand this once you get beaten up by multiple larger people from all angles and yet the stupid manager kicks me the victim out. How ignorant and stupid!. Going to fitness first prepare to get jumped by thugs who have large ego's and no social skills (read more)
Fitnessfirst's Response to purepk's Review
Written on: 12/12/2012
Please email membershipexecutive@fitnessfirst.com if we can help with this. thanks
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“Cheats”
Written on: 10/12/2012 by simplyfab (1 review written)
I had gone to enquire about the facilities and the packages,the manager gave me a 5-day trial pass and signed a membership assuring that the entire money will be refunded in case I do not wish to continue.After the trial period,when I cancelled my membership I had to run behind them for more than a month to get the refund cheque, and then i did not get back the full amount.Now I am still chasing for this.Don't I have any other work?This is the worst service I have ever got from a bunch of... (read more)
Fitnessfirst's Response to simplyfab's Review
Written on: 12/12/2012
Can we help? please email membershipexecutive@fitnessfirst.com and we will look into this. Thankso
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“really good experience!!!”
Written on: 29/11/2012 by tony195623oct (3 reviews written)
Lots of equipments, never had problem with payment, I got my joining fee waived (which honestly I think they always waive it), opening hours is okay, facility is very good, personal trainers are friendly and helpful (even when I wasn't their clients). They have this "freeze account" feature which I found quite handy if I am going away for months. Also, no problem when I wanted to quit. (read more)
“worst gym ever. scam”
Written on: 12/11/2012
this gym is a scam, dont ever go to it. called in several times to cancel my account and still charged me direct debit monthly for no reason. filed a complaint about it and got to compensation, ridiculous! (read more)
Fitnessfirst's Comment
Written on: 12/11/2012
Hi. We're sorry to hear about this. Could you please email us at membershipexecutive@fitnessfirst.com so the team can look into this? Thanks.
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“Not the best gym”
Written on: 18/10/2012
Membershipexecutive are a joke, the head office is full of incompetent staff, just hope you do not need contacting any of them , and especially never give ur card ditails to fitness first or you be sorry (read more)
Fitnessfirst's Comment
Written on: 24/10/2012
Hi. We're sorry to hear this. Please contact us at membershipexecutive@fitnessfirst.com if you need to discuss anything further. We are here to help. Thanks
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“FF Tottenham ct Rd London badddddddddddd”
Written on: 14/10/2012
I’m member for fitness first for few years, but I realized lately this branch Tottenham court London is absolutely out of order the late staffs try to kick out so they can finish early and this is repeatedly happening, the swimming pool and sauna must time cold. I moved to David Lloyds last month and the different is away big (read more)
Fitnessfirst's Comment
Written on: 15/10/2012
Hi. Thank you for letting us know about this. Can you email membershipexecutive@fitnessfirst.com so we can help. Thanks.
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Heatherdlc's Comment
Written on: 23/01/2013
I have been a member at theis gym for many yrs. Recently my credit card was used as fraud. I recieved my new card 5 days later and called the corporate office to let them know that the current card they have was fraud and I have a new card. So I gave them the info and I knew I had to pay a late fee. This has never happened to me before. Then the woman said well we will have to charge you 54 dollars for the late fee. I could not believe that it was that much! I said fine because what else am I going to do.
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“Fitness First NEVER”
Written on: 03/10/2012
Fitness first,CP,Delhi is less a gym and more a company which is interested in how to get money from people. I would say it is better to do exercises, yogasan at home than to go fitness first. If you want to waste money, go to FF. If there are more customers, they will make the services paid which were otherwise free!! They change the schemes so that the number of customers remains same and charge more and more money!! It is better to do suryanamaskar, push-ups, crunches, full sit-ups (which... (read more)
Fitnessfirst's Comment
Written on: 15/10/2012
Hi, we are sorry to hear about this issue. Can we help? Please email your details to membershipexecutive@fitnessfirst.com so we can pass your feedback to the relevant office. Thanks.
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“Cancellation Fraud”
Written on: 03/10/2012
had a membership for a year and cancelled orally directly with the manager of the Walworth Road branch, trusting that would be sufficient (as said by local manager) but they kept on charging me (DD), which i only found out months later, now they are not willing to pay back the 300 quid paid too much and even sent me letters that they will collect the money by an outsourced agency. this company is absolutely unprofessional, the Walworth Road branch by the way at a very low level in any way,... (read more)
Fitnessfirst's Comment
Written on: 15/10/2012
Hi. How can we help you with this? Please email us on membershipexecutive@fitnessfirst.com. Thanks.
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Showing 21 - 30 of 332 Reviews
“Fitness First Cancellation Fraud”
Written on: 02/10/2012
Average facilities and equipment. Poor service and misleading contracts. Beware of cancellation clauses that mean that you have to give two months notice. (read more)
Fitnessfirst's Comment
Written on: 15/10/2012
Hi. We are sorry to hear about your experience. Can we help you with this? You may email membershipexecutive@fitnessfirst.com with further details. Thanks.
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Savvygymuser's Comment
Written on: 16/10/2012
Hi, I'm sorry to hear you had issues with Fitness First. You're not alone!!
You mention misleading contracts...how was it misleading exactly? Presumably you read it before you signed it, so were fully aware of what it entailed?
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“NEVER join fitness first”
Written on: 18/09/2012
Not much equipment, steal your money, greedy head office, staff dint care about you. They lie to you to get you to sign up and they won't let you cancel the membership. Never join, never join!!!! Listen to all the bad reviews!!! They dont care about you. They just care about your bank account and what they can steal from you!!!! Fitness first are criminals !!!!!! (read more)
Fitnessfirst's Comment
Written on: 20/09/2012
Hi. We're very sorry to hear about your experience. Please feel free to email us at membershipexecutive@fitnessfirst.com. We are here to help. Thanks
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“Fitness robbers”
Written on: 14/09/2012
Hello guys, i been a member at ff for the best of 8yrs , but the lateist event made me think again after i signed a legal contract stating i would pay £19.95mth i discovered from my bank statments that they was actually callecting £26 a mth and after a year i found myself £84 out of pocket , when i phoned head office to discuss the matter i was basically insulted by the two wks they offered me free of charge, thts was just the biggining of my trouble , at my local gym started all sorts of... (read more)
Fitnessfirst's Comment
Written on: 15/10/2012
Hi. We are sorry to hear about this. Can you email your details to membershipexecutive@fitnessfirst.com so we can help? Thanks.
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“A word from someone who knows”
Written on: 26/08/2012
I know Fitness First better than most, I work at head office in Poole for many years. I am not a disgruntled employee and nor am I someone who will stir up trouble without good cause. During my time with Fitness First I witnessed some extemely questionable ethics, some were actually illegal. I would never become a member of their gyms and I would certainly NEVER give them my bank or credit card details! They would and DO participate in some really underhanded techniques. Without doubt I... (read more)
“Beware, when trying to cancel your membership, to be...”
Written on: 07/08/2012
Beware, when trying to cancel your membership, to be rudely confronted and pressured into staying with the gym, when you have already clearly stated your wish to leave, incredible. (read more)
Fitnessfirst's Comment
Written on: 13/08/2012
Hi. We are sorry to hear about that. Can we help? Please email us at membershipexecutive@fitnessfirst.com where the team will be happy to assist. Thank you.
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“Valuement as a Customer - Co-relatives to Security of...”
Written on: 24/07/2012
I need to advise you that on Friday last, I had a free one day Gym Pass, with Fitness First at Indooroopilly... I had seen previous weeknights that the club closed daily around 9pm.. I had left my bags (which included my wallet, and ID, ATM Cards and other important documents), in a Fitness First Locker with the one day plastic pass, that staff, had given me for the day and for the locker... but when I had arrived back at the Gym, that night, at around 8 o'clock.. I found the Gym had already... (read more)
Fitnessfirst's Comment
Written on: 26/07/2012
Hi! Sorry to hear about this. Can you please email your details to membershipexecutive@fitnessfirst.com we can pass this on to the relevant person in your country who can help.
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“no fitness first”
Written on: 17/07/2012 by jungsuman2005 (1 review written)
i join fitness first this feb 2012 melbourne Australia.at the time of contract agreement i ask them can i cancell my contract if i will not be able to attentd the club , at that time they said cool cool awsome, you can stop when ever you like. i didnt read the contract, i think no body reads the contract , its like a small book, and they will not tell you the fact, that you cant cancel the contratc. i am a student , i dont have time to go gym, they dont agree to cancell, life will not be... (read more)
Fitnessfirst's Response to jungsuman2005's Review
Written on: 26/07/2012
Hi! Sorry to hear about this. Please email your membership details to membershipexecutive@fitnessfirst.com we can pass your details to the relevant person in your country who can help.
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Savvygymuser's Response to jungsuman2005's Review
Written on: 16/08/2012
Sorry, you didn't read your contract?! Did you sign it? I'm stunned that people always sign something they haven't read, and always end up on review centre slating the gym companies.
Despite what the person at the gym said (which really is your word against theirs) as a consumer you need to do your due diligence that what you are signing is right for you.
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Wurz's Response to jungsuman2005's Review
Written on: 26/08/2012
Why in gods name would you sign a cantract without reading it? Fitness First are not my friends by any means but if you sign a 12 month contract without reading it you have noone to blame but yoursefl!
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“nice”
Written on: 08/07/2012
Im already a member since feb. 2012. I have a question, what if i stop attending? my contract is good for 1 year and i already stop last june..what are the consequences?I look forward for your response regarding this matter.. thanks. (read more)
Fitnessfirst's Comment
Written on: 17/07/2012
Hi. We would like to help. Please email us at membershipexecutive@fitnessfirst.com with your details and queries. Our team will be happy to assist! Thank you.
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Super.critic's Comment
Written on: 09/10/2012
they will still charge you until your contract runs out. You have to understand that for example minimum term 4 months contract is more expensive because you only commit for 4 months. If you want a cheaper price(what normally all the people want) you have commit for 12 months. If your argument would be - im not attending, they can cover their back by saying you should have gone for pay as you go option which is normally nearly 2 times more expensive than monthly fees on 12month basis. You have out your signature on the contract, so unfortunately as long as you dont have a serious medical condition, dont think they would review it. I know because I used to work for them, its all about the money. No wonder why they say its more like finance first.... But good luck anyway
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“Avoid”
Written on: 12/06/2012 by user13243546
Absolutely avoid them. I've been member for 3 years and when I tried to cancel my subscription I went to a total pain, result I spend DAYS at the phone trying to talk to customer service and being bounced from office to office with no luck and honestly I could feel this was done on purpose. As a result they sucked £60 from my account plus lots of phone calls and my precious time. Avoid. (read more)
Fitnessfirst's Response to user13243546's Review
Written on: 15/06/2012
Hi. We're sorry to hear about this experience. Can we help? Please email us at membershipexecutive@fitnessfirst.com
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“worst ever”
Written on: 08/06/2012
Dont.ever sign a contract with fitness first they will rip you off big times..they are not helpful at all..worst experience for lifetime!!! (read more)
Fitnessfirst's Comment
Written on: 12/06/2012
Hi, can we help? Please email membershipexecutive@fitnessfirst.com and we can look in to this for you. Thanks.
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Guest's Comment
Written on: 17/07/2012
i agree with you, i join fitness first this feb 2012 melbourne Australia.at the time of contract agreement i ask them can i cancell my contract if i will not be able to attentd the club , at that time they said cool cool awsome, you can stop when ever you like. i didnt read the contract, i think no body reads the contract , its like a small book, and they will not tell you the fact, that you cant cancel the contratc. i am a student , i dont have time to go gym, they dont agree to cancell, life will not be always same....i am paying $ 86 dollar per month for nothing. this is fitness first... i will never suggest to go any one to join fitness first..cause i have a bad experience...
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Showing 31 - 40 of 332 Reviews
“Worst club ever!”
Written on: 23/05/2012 by alina01
Would not recommend this club to anyone, unless you dont care about your money. It is impossible to cancel their membership without loosing money. I've been a member of FF for 2 years and barely visited it during last year. So I've been paying for nothing for a year and when finally decided to terminate my membership, was told that I had to pay for one month more! All what they care about is money, but not you! They would call and try to convince you to sign up with them, promise freebies,... (read more)
Guest's Response to alina01's Review
Written on: 24/05/2012
i used to be a Personal Trainer for Fitness First and their customer service and after care is absoloutly shocking. Inductions not being done members unable to leave cos they have been tied into contracts they didnt understand it's totally shocking how they treat people. I went to work for another large chain and when i told them i was going they terminated my contract immediately and told me not to come back.
SHOCKING, MONEY GRABBING, IGNORANT, SELF CENTRED GYM CHAIN thats all i can say about them
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Fitnessfirst's Response to alina01's Review
Written on: 28/05/2012
Can we help? Please email membershipexecutive@fitnessfirst.com and we will look into this. Thanks
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Guest's Response to alina01's Review
Written on: 02/06/2012
Sent you an email 4 days ago and what did you do??????? Charged £37.95 from my card without my permission when my account is on freeze?????? just one word for you - SCAMMERS!!!!!!!!!!!!!
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“Fitness.....Failed to luanch”
Written on: 09/05/2012
Today I Cancelled my membership to FF. I signed up via there web page, I am always busy and thought this would be a quick and effective way, I was wrong. The web page told me there had been an error in payment and to try again in five minutes. So I did, same error occurs. So I decide to wait and visit my local FF asap and sign up there. I find out later that day that I have had two payments of £57 leave my account so I call customer care. They have no idea why this has happened and Inform... (read more)
Fitnessfirst's Comment
Written on: 10/05/2012
Hi, can we help? Please email membershipexecutive@fitnessfirst.com and the team will look into this. Fitness First
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“bad experience (FF australia)”
Written on: 08/05/2012
Classes and instructors great - organisation and contracts unethical in my opinion, would recommend only pay for casual classes and please do your research before comitting to a contract ... all those stories you've heard are true. (read more)
“Do The Right Thing ”
Written on: 07/05/2012
I understand that fitness first will close/sell up to 50 unprofitable gyms soon.?will they give members a chance to cancel their contracts,as in a prior warning of a closing date ,or will they just shut on a friday evening ,put a phone number in the window and take a few more payments with no overheads, will all the people that have stopped going but still continue to pay be notified that their gym has closed? do you think that they will do the right thing?. (read more)
Fitnessfirst's Comment
Written on: 14/05/2012
Hi. Can we help? If you have any questions or concerns you can email us on membershipexecutive@fitnessfirst.com. We will be happy to help. Thanks.
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“Leyton mills poor/rude costumer service dirty gym”
Written on: 29/04/2012
very dirty aromatherapy room not with any aroma (never had any aroma in the full year that I used the gym) but actually stink as it has not been clean in months, stained of cream products noted on tiles on the same spot for more than 5 weeks (which clearly means they have not been cleaned), sauna not cleaned at all.Very dirty gym and spa area. Gym is so packed after 16:00 that you have to queue for any machine/weight. Stopped my membership after a year and they had the gut to keep... (read more)
Fitnessfirst's Comment
Written on: 30/04/2012
Hi. Can we help? Please email membershipexecutive@fitnessfirst.com and one of the team will be in touch. Thanks!
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Edenaries's Comment
Written on: 16/05/2012
i would advice u to pay them an inspection without notice (as a costumer), as they always seems to know when there is a visit and they start cleaning like ccrazy!!
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“Go To Your Local Leisure Centre”
Written on: 23/04/2012 by woomania
Firstly, Fitness First is rubbish… I have signed up twice, at two different Fitness First locations, and both failed me miserably. One, I feel the club is not worth their valuation, really, it’s like a local meat fest at some dive you’d expect to see in Rocky I. Not like the wonderful atmosphere in say one of those Virgin Gyms. Most important to me is the total lack of customer concern. Seems like whenever I needed something, I would be treated as if it’s not their problem and to not... (read more)
Fitnessfirst's Response to woomania's Review
Written on: 26/04/2012
Hi. We are sorry to hear about that. We would like to help. Please email us at membershipexecutive@fitnessfirst.com and our team will shortly be in touch! Thank you! Fitness First.
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“Terrible customer service”
Written on: 06/04/2012
These guys are only interested in signing you up. As long as you appear interested they treat you nice but once you object to their terms and conditions things take a nasty turn pretty quickly. They even have the gall to tell you that you can afford to pay their unreasonable membership fees! (read more)
Fitnessfirst's Comment
Written on: 10/04/2012
Can we help? Please email further details to membershipexecutive@fitnessfirst.com and one of the team will be on hand to help. Thanks, Fitness First UK.
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Guest's Comment
Written on: 16/04/2012
I've just tried to send an e mail to the e mail address they have given in their reply to this review what a surprise it came back undeliverable, what an absolute disgrace I'm going take advice on this company as they are well out of order
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Fitnessfirst's Comment
Written on: 18/04/2012
This is the correct email address and we have been receiving emails ok with no reported problems. Please could you try again?Thanks, Fitness First UK
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“Fitness First Cotton London Bridge the Rudest Gym in...”
Written on: 27/03/2012 by paulsalazar (1 review written)
I'm a black label member, I was given a voucher by the membership consultant in my home gym which is Tottenham Court Road. This voucher allows me to bring a friend for free. I have used most of it without problem in most Fitness First gym that I went without advanced booking, the voucher also does not stipulate that it needed to be pre-book for it to be used. Today 27/3/2012 at exactly 1915H I went to Fitness First in London Bridge (Cottons) I was refused entry together with my friend as... (read more)
Fitnessfirst's Response to paulsalazar's Review
Written on: 29/03/2012
Sorry to hear that you have had this experience. Can we help? Please email Fitness First at membershipexecutive@fitnessfirst.com
Thanks!
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“Impossible to cancel!”
Written on: 14/03/2012 by kate1 (1 review written)
I tried to cancel my daughter´s membership at Fitness First. It had been a bad experience for our 15 yr old with no training on the equipment as promised (and paid for - we were finally given a refund for this after multiple complaints). We paid 6 weeks membership with her only on a treadmill waiting on the instruction that never appeared. We had paid the higher weekly sum so that we could cancel with four weeks notice. I went to the gym to cancel and was told that as the debit date was... (read more)
Fitnessfirst's Response to kate1's Review
Written on: 15/03/2012
Can we help? Please email us at membershipexecutive@fitnessfirst.com and the team will look into the matter for you. Thanks
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“FITNESS FIRST ABSOLUTELY LAST AT CUSTOMER CARE...AND...”
Written on: 05/03/2012 by No_nonsense
At the end of my annual contract in November last year, I advised Fitness First that I would not be continuing my membership. This was all done within the terms and conditions of FF, i.e. I gave them more that 28 days written notice but also verbally. After some clouding of the waters by a member of staff, my membership was terminated from 31/11/11. On 4/3/12, I collected some mail from a previous address and found to my horror three letters. 1. Dated 26/1/12 from FFCredit control dept... (read more)
Fitnessfirst's Response to No_nonsense's Review
Written on: 15/03/2012
We are listening and would like to help with this. Please can you forward your details to membershipexecutive@fitnessfirst.com where one of the team will be happy to help resolve this for you. Thanks.
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Fitnessfirst's Comment
Written on: 23/05/2013
Hi. Sorry to hear about this. Can we help? Please email us at [email removed] thank you.