Dial A Flight Reviews - www.dialaflight.com

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★☆☆☆☆

“Recommending unsafe areas”

Written on: 09/10/2013

We booked our 25th Wedding Anniversary with Dial a flight. We requested a 5* hotel within a busy location near all amenities in Thailand. What they recommended and booked us was a nightmare. It was a hotel in what you would call a quiet, dark back street away from everything. On our 1st night we were outside the hotel literally next door and my wife was mugged by men with big knives and dragged down the road by them on their motorbikes. We could not step out of our hotel for the duration of the… Read Full Review

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Dialaflight's Comment

Written on: 15/10/2013

I would now say how extremely sorry DialAFlight was to learn of your experience in Bangkok as we can understand that such an unpleasant incident has affected your time there. We do monitor the properties we offer by various internal methods, including reliable feedback sites such as Trip Advisor and alike. The In Residence is a 5* property and it is listed as 154 of 727 hotels which is a high ranking and non of the last 10 reviews on Trip Advisor mention any issue with security or the surrounding area. We have therefore sold the property to you in good faith and with no reason to believe there may have been a security risk directly outside the hotel.

DialAFlight offers millions of hotels worldwide and will remove the property from sale whilst we investigate the matter further. Bangkok, as in any large cosmopolitan city, will have an element of crime over which we would have no control. We are however extremely sorry that you were subject to this ordeal but DialAFlight can only assist you with a change of hotel had you advised us at the time of the incident and not upon your return to the UK. DialAFlight Customer Care Team

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★☆☆☆☆

“We were/are planning a trip to Los Angeles for the...”

Written on: 25/06/2013 by sarbear282 (2 reviews written)

We were/are planning a trip to Los Angeles for the summer of 2013. So we rang Dial A Flight to get an estimate. And since we thought we were getting a good deal we booked it. It wasn't until that evening we found out we could of saved £500 on flights alone. So we managed to cancel the flights within 24 hours of initial booking free of charge and were offered a better deal on our choice of hotel and car hire. However 2 days later when our final bill came though we were not given a better deal… Read Full Review

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★☆☆☆☆

“Do not book with Dial-a-Flight”

Written on: 05/01/2013

In 2011 myself and some friends booked a flight with Dial a flight and were happy with the journey and the service. We were aware that the deal they had arranged wasn't the cheapest but were content that we had let someone else arrange everything for us. In 2012 we booked again for a trip to Gran Canaria. The flights and the hotels were booked and we were happy with the details but I was uncertain about the prices. I went online and I discovered that the entire trip was £1000 more expensive… Read Full Review

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★☆☆☆☆

“Do not use Dial A Flight”

Written on: 20/08/2012

Whatever you do - do not use this company. I bought a return ticket from Dial A Flight in 2008 from Manchester to Brisbane. Eventually I did not need the return part of the ticket so I wrote to Dial A Flight to ask them if they could cancel this ticket. They said I was entitled to a refund of £100.50. I emailed and asked them what I needed to do to claim this. I did not get a reply. I emailed them for the next year and only in 2009 did I get another response. I gave up and then earlier this… Read Full Review

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★☆☆☆☆

“Once they've got your money...”

Written on: 08/05/2012

I've used dial a flight several times over the past 5 years - they've always been great. I made a big mistake this time, though - I paid for the flights in full, although we're not travelling for 5 months - Manchester to Delhi and then Goa to Manchester. The idea being, they would come up with flights from Delhi to Goa and some accommodation. It doesn't look as though there's much commission to be made in that part of my booking because, once they'd had the money for the main flights, they… Read Full Review

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★☆☆☆☆

“3 x the normal rate of the flight from the Airline Company”

Written on: 21/04/2012

Oman Air fly Dubai to Muscat return many times a week. There are seats still on the flight I have booked. The price Direct return is 80 pounds from Oman Air printed in the price schedule with the flight times. Not a special offer. Not a promotion. Not a new fare. Dialaflight charged me 249 pounds for the same return flight. When questioned about the fare on my bank statement the reply is that the fare paid is non refundable. I feel I have been stung. I have used them before and would say… Read Full Review

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★☆☆☆☆

“Terrible.Not Helpful .”

Written on: 06/04/2012 by Rukh75 (1 review written)

I called Dial a Flight for a quote and was told that it was the best price i could get,i said that i will get back to them.Few minutes later they called back and put pressure that it was the last 5 tickets left. I fell for it and purchased 5 return tickets to Dubai,the flights ware not direct but with 5 hour stopover. After calling few other airlines found out that i could have got direct flight with four kids with a same amount of money.We couldn't fly on the day due to a problem with the… Read Full Review

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★☆☆☆☆

“TERRIBLY DISAPPOINTED in DIAL A FLIGHT”

Written on: 13/01/2012

Truelly disappointed in this company. I have used them previously but ages ago. Service has gone down dramatically since. We recently booked a trip to South Africa through them. Price was good but that was about all. Immediately payment was taken that is where the service ended. Calls were never returned and when we did get through to the Consultant (Toby) it was just short of dismissal. I have been thoroughly disappointed and to the point of disgusted by them. After spending a small… Read Full Review

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★☆☆☆☆

“Called them to check prices of last minute flights to...”

Written on: 06/09/2010 by 4NNETTE (1 review written)

Called them to check prices of last minute flights to Egypt, either Sharm El Sheikh & Luxor & ended up booking flights to LUXOR. When the confirmation email failed to materialise I called them to chase it up & was told by a different colleague that flights were to Luxembourg & when i said it was LUXOR he quickly said "yes, its LUXOR" & as their email system was down it would be sent following day. No phone calls or emails the next day so almost 24hrs after they had taken payment from me I… Read Full Review

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Guest's Response to 4NNETTE's Review

Written on: 31/07/2011

lucky to get refund at all. Obviously you weren't clear to the telephonist. Your fault for not confirming properly. We have booked lots of flights with this company and they are very efficient, far superior to other companies.

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★☆☆☆☆

“ ”

Written on: 27/07/2010 by rutandlad (2 reviews written)


I have used Dial A Flight in the passed and been happy,but never again.I recently booked a flight with this company being assured that a less expensive would not be available, I now see that a flight price is now available some eighty pounds less expensive,yes I know its my fault for believing them but I shall know better next time.Maybe my loss this time, but the long term loss will be with Dial A Flight… Read Full Review

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Guest's Response to rutandlad's Review

Written on: 15/07/2011

The prices given are always the best available at the time. Airlines do bring out sale fares as BA have at the moment, but you cannot bank on it. It’s a catch 22, if you leave it and the airline doesn’t release their sale fares you will normally pay a lot more. I have been bitten by that before.

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★☆☆☆☆

“i have used dial a flight from 2000 i have never had...”

Written on: 05/07/2010

i have used dial a flight from 2000 i have never had anything but great service from them till this year i booked last december to go to new orleans then san antonia then las vegas this trip is lasting 35 days i explained to my adviser that my wife has knee problems and she has a letter from her doctor to confirm this he said no problem send the letter to him which i did i then got a phone call from him in march to say that if i paid my balance ib full he had contacts in the airlines and would… Read Full Review

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Guest's Comment

Written on: 22/06/2011

Sorry to hear your story, I have used dialaflight for many years both professionally (worked for various tour operators)and independently, the service has always been excellent until this past year when not only was a passenger(member of family) been directed to wrong terminal(Atlanta is HUGE)but I also found out that it would have been cheaper to book flights direct with airline. Since this episode this member of my family has traveled to the UK 3 times and brought several people with her each time, She booked direct with the airline

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★☆☆☆☆

“ok so my flight was canceled today to bangkok due to...”

Written on: 19/04/2010

ok so my flight was canceled today to bangkok due to smog from volcano.understandable...so asked dial a flight for refund,i was told this will take a minimum of three weeks,however trying to book with dial a flight, to move my flight was easy but they wanted me to pay again,even tho they sat on my money,i spoke to the manager who told me if i had booked when they told me flight was canceled then all would have been ok,even tho they wanted me to part with some more cash,ok so this now is my… Read Full Review

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★☆☆☆☆

“We booked a trip with our 3 Grandchildren to Windsor...”

Written on: 16/02/2010 by beebopper11 (1 review written)

We booked a trip with our 3 Grandchildren to Windsor Hills Orlando Florida for 2 weeks starting 16 Jan 2010 with DIAL A FLIGHT, Flights Car hire and accommodation. The price was £3050.00 pretty much the same as the rest but Raj the sales consultant was nice so we went with them. The Flights and Car hire where great but when it came to the 3 bed Condo they gave us well that was bad. On arriving we found the main bathroom toilet blocked, we had another one in the main bedroom so we all used that… Read Full Review

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Linda Mcvey's Response to beebopper11's Review

Written on: 18/05/2011

Yes I know what you mean, the villa management company that dial a flight booked our holiday through were not helpful at all, and neither were dial a flight when we phoned to complain about the villa we were allocated, in fact the management comapny dial a flight had used told us that if we were not happy then we could pack or bags and leave the villa. NICE ONE

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★☆☆☆☆

“About to go to the US in just over 8 days, after...”

Written on: 31/08/2009 by engine (2 reviews written)

About to go to the US in just over 8 days, after booking a 'Best Of The West' touring 15 night holiday with Dial A Flight some considerable time ago. Still not received any hotel vouchers or actual itinerary, as promised before i booked and payed my hard earned cash. Indeed, since booking, D-A-F have not once called me at any time to discuss any of our holiday arrangements. I have had to call them to check details etc. I called today enquiring after my hotel vouchers and itinerary, as promised… Read Full Review

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Be Happy's Response to engine's Review

Written on: 04/03/2010

Was the trip ok or did you have any more problems?

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★☆☆☆☆

“Was told by friend in the travel industry that the...”

Written on: 07/08/2009 by LARGE165 (1 review written)

Was told by friend in the travel industry that the best time to book flights is on the day they go on sale, so around mid August 08 kept calling Dial A Flight to book flights to Miami for August 09. Kept being told to call back the following day as they weren't yet released. Finally on 2nd September they came on sale, were quoted £388 per person and was really pleased. I immediately paid a deposit for 3 flights. Around a week later we got our paperwork, there were spelling mistakes with the… Read Full Review

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★☆☆☆☆

“A true test of a company's quality is how they deal...”

Written on: 12/04/2009 by se1neone (1 review written)

A true test of a company's quality is how they deal with your flight when something goes wrong. For this, Dialaflight are the most incompetent company I have ever used.

I booked flights with Dialaflight for me and my family to go to Thailand in December 08'. However, the week before our departure date, the Dialaflight rep called me to cancel our flights due to the protests in Thailand's main airport. He then suggested some possible flights in February instead - I asked him to hold the tickets… Read Full Review

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★☆☆☆☆

“They would not allow a cancellation without complete...”

Written on: 07/10/2008 by jonestony (1 review written)

They would not allow a cancellation without complete loss, even six weeks before. They would not even allow a name change. My wife is ill, we look to lose £ 800. No help from dial a flight at all. Have a friend who would love to come in her stead and cannot! I do not recommend using Dial A Flight… Read Full Review

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Large165's Response to jonestony's Review

Written on: 07/08/2009

I found this review helpful because... Wish I'd read it before I booked with them.

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★☆☆☆☆

“I am amazed only 1 or 2 have mentioned this.I have...”

Written on: 06/12/2007

I am amazed only 1 or 2 have mentioned this.I have tried to fly to New York with them on many occasions and no matter how early or late i enquire the prices quoted on website are never the same by a mile.
Excuse is that the flights are sold out even at off peak season and booking months ahead !
I personally will not deal with such a company that somehow are always out of tickets for that fare quoted on website but seems to have many more expensive tickets for the same flight.
I once tried… Read Full Review

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★☆☆☆☆

“Go somewhere else.”

Written on: 01/12/2007

Go somewhere else… Read Full Review

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☆☆☆☆☆

“The prices Dialaflight shows on the website are never...”

Written on: 19/10/2006 by geedeebee (2 reviews written)

The prices Dialaflight shows on the website are never available, they are always sold out on every flight I have ever looked for and subsequently phoned about. The excuses are lame, I wouldn't use them on principle now… Read Full Review

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