Dial A Flight - www.dialaflight.com

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Latest Reviews

“ALWAYS THERE”

★★★★★

written by 2907191973 on 10/10/2023

I have booked many holidays with Dial a Flight over the years, and they have always been 100% helpful. Quality accommodation and travel, give full details and always at the end of the phone. If you want to speak to a specific person and they are busy you can guarantee a call back within minutes. Last year had to cancel flights 2 days before travel due to surgery - I did not have to do anything, all done speedily and confirmed by email. I may not be the easiest customer they have to deal with but they are always so pleasant and nothing is too much trouble; they act so quickly you get immediate answers. do not even consider using anyone else.

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“Excellent service ????”

★★★★★

written by Bekkijac on 26/08/2023

We have used dial a flight on many of occasions over the last few years. I have to say they are absolutely amazing and helpful. Last flight we booked my daughter was ill and we had to change flight last minute, no problem at all they sorted it all and rebooked another with no stress at all. Most recent flight was cancelled with British Airways and instant access to an emergency helpline number no trouble at all within 15-20 minute of a call a new flight was booked with a different airline. Something that we would have never of been able to do. I just want to thank you all because all of you are equally as helpful and always accommodating. We will always go though dial a flight.

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“Brilliant service”

★★★★★

written by Phillh12 on 02/11/2022

This is the second time I have booked Dubai flights and a hotel with DialAFlight and apart from giving us a better price for the flights than Emerites and matching a price I had for the hotel, Saf could not have been more helpful. He comes across as really caring about his clients and is so thoughtful and will go out of his way to help you.

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“Do not use this company!”

★☆☆☆☆

written by sunflowers789 on 05/10/2022

Do NOT use this company. I booked flights to NZ with them in May when they were reasonably priced and paid a deposit. I was NOT told that the deposit doesn't secure the flights, so several months later they phoned me and said the airline had cancelled the flight and I would have to pay nearly 1/3 as much again to re-book. Absolutely disgusting. Steer clear.

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“Terrible ”

★☆☆☆☆

written by Bethhoulden on 22/09/2022

They take your money and run when legislation changes they don’t let you know and blame the air line avoid at all costs

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“Helpful, patient and professional!”

★★★★★

written by SassySue on 22/08/2022

Just booked some tricky flights and was lucky to get a lovely agent at the other end of the phone. He was everything I mentioned in my title and more. Big thanks to him and all his help very much appreciated.

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“Unhestitating recommendation”

★★★★★

written by boubouforroger on 14/09/2019

Absolutely first class outfit in all relevant departments, flight availability, hotels and all the usual travel and holiday activities.Above all their rates appear to be second to none in terms of competitivity . When couples with a rapid response time and extremely courteous telephone service it is difficult to imagine a more polished enterprise. In my case they undercut a relatively detailed hotel quote for a multiple stop trip in Northern Spain proferred by a so called specialist market leader by well nigh 50%. Their name belies their forte which is the top rate provision of all holiday and travel requrements

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Boubouforroger's Response to boubouforroger's Review

Written on: 16/09/2019

The individual agent who dealt with the Northern Spanish booking is called Manny Mittoo. Very courteous and above all super efficient and quick

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“Utter rubbish”

★☆☆☆☆

written by PAULMAC2000 on 27/10/2017

Booked flights for one party using multiple booking references. Didn't advise that this would mean parents being split from children. Brilliant. Ruined our holiday. Did nothing to remedy the situation. Avoid.

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“Recent travel”

★★★★★

written by on 25/05/2017

I recently wished to travel to Dubai and was fortunate to have been put in touch with dialaflight who made all the arrangements for me. As I am elderly and not able to walk too far they were able to arrange assistance at each airport and gave easy to follow instructions about checking in on line and printing off boarding card. Everything went like clockwork and I could not have been treated better. I would certainly reccomend them both for their care and their speed at answering any questions one might have.

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“Debit card charges broken promises”

★☆☆☆☆

written by 175Taylor on 02/04/2017

When you first book your flight with them they are happy to remove the debit card charge and say the same with happen with you pay the balance, however when you come to pay the final balance hey charge you for the debit card payment snd then say there is nothing they can do about the charge anymore.

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“Good company”

★★★★★

written by 40marina on 17/02/2017

Trip to Australia for four months nothing went wrong everything went smoothly staff at the office very efficient and kept in regular contact offered help with everything (visas etc) not mithered with sales pitch regular updates nothing left to chance cheapest company by far and best.

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“Great customer sevice”

★★★★★

written by 390Sawyer on 09/12/2016

All my problems and queries were dealt with immediately and also very professionlly. Help in regards to the welfare of a paraplegic member of the family was first class in arrangements on the flights to be given access to bulkhead seats. The same applied to wheelchair access at the Airports. A first class service by the Dial a Flight member of staff. Could not be faulted.

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“Expedient service.”

★★★★☆

written by AminaMorrow on 07/12/2016

Dial a Flight deal expediently with customers.

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“Excellence, friendly and professionsl customer care. I...”

★★★★★

written by Daniel152 on 07/12/2016

Excellence, friendly and professionsl customer care. I felt looked after and my needs catered for. Will definitely be using their service in future. 

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“excellent ”

★★★★★

written by robdon50 on 06/12/2016

The usual excellent service and good prices. I usually only book flights but last month they booked a good hotel and domestic flights in Thailand

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“hassle-free bookings”

★★★★★

written by dialmozart on 06/12/2016

When speaking with the office I discovered that I could book my entire trip, although arranged through another operator, together with my flights. This was very convenient of course. I also contacted the office from South Africa when I was considering changing my return flights to include a stopover. They were very quick in responding with the appropriate details. As it happened I didn't need to make any change after all, but I felt I could have done with no hassle.

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“Expedient service.”

★★★★☆

written by BertieandSleepy on 05/12/2016

Dial a Flight deal expediently with customers and one never has to be put on hold.

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“Expedient service.”

★★★★☆

written by BertieandSleepy on 05/12/2016

Dial a Flight deal expediently with customers and one never has to be put on hold.

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“Great service from Dial A Flight”

★★★★★

written by Marsey53 on 05/12/2016

My wife and I travelled to Orlando last month and booked our flights through Dial A Flight. We got a great price from them and their customer service was spot on. It was all very easy and we will be using them again for our next trip to Florida in 2017.

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“First Class Service”

★★★★★

written by JavonMiller104 on 04/12/2016

The service and knowledge of the staff at Dial a flight was second to none. Thanks for your help and professionalism. Keep up the good work.

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Asked by EF123 on 1st February 2016 Report this content
Are dial A flight atol protected?

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Answers (4)
Report this content HolidayGoGo Written on: 02/02/2016
I have recently received their brochure which has the ATOL Protected stamp on it. As with any queries of this nature it's always wise to ask the company directly.
Report this content Dixiej Written on: 02/02/2016
Yes they are
Report this content chris.c Written on: 02/02/2016
My info was that they are and it is in ther advertising. But always ask when you make contact
Report this content bjg46 Written on: 17/02/2016
I'm sure they are. I found them a brilliant company to deal with and would recommend them very highly.
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Asked by sac23dec on 26th April 2015 Report this content
My Wife is a diabetic and we had to pay in full for a flight to the carribean in which we have to transit one hour through canada but my wife has now be refused a visa for 1 hour transit but there is a direct flight to our destination in which we would pay extra for as I dont wish to lose over £2500 or travel seperate can you help as weve saved a long time for this holiday

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Answers (4)
Report this content BWF25 Written on: 27/04/2015
Hello, I can certainly sympathise with your situation. Airlines are not really interested in understanding an individual's problem. Seat capacity rules supreme. However, there are a small number of reputable Travel Agents who will 'go the extra mile' to find flights which do not discriminate against minority clients. Do please study review sites carefully and be bold when contacting them for quotations. Hope this helps? Brian
Report this content Juliehappyholidayer Written on: 27/04/2015
I am also a diabetic but am not quite following why this is affecting your flight plans? She can get diabetic meals on the flight and can take her insulin injections on the plane so it should not be a problem in that regard.
Report this content noeltonkin Written on: 27/04/2015
The question is not clear. If the Canadian airport transit route is all airside and does not involve customs/immigration a visa should not be required. If the flight has to be cancelled there should be a refund of the fare unless "no refund" was the condition of booking a cheap fare (buyer beware). A direct flight will usually cost more. Ask Dial-a-Flight if you booked through them they should be able and willing to answer these questions.
Report this content HarrySC Written on: 28/04/2015
Please give more details, i know some one who might be able to help. Where are you travelling from and where in the Carribean are you travelling to?
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