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Average Ratings for Dial A Flight, www.dialaflight.com
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34 Reviews For Dial A Flight, www.dialaflight.com
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Guest 30th Dec 2009
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EXCELLENT CUTOMER SERVICE AND CHEAPER FLIGHTS
I needed flights to Hong Kong travelling in April 2010. I called Dial a Flight after a friend recommended them as apparently they did cheaper flights. The sale advisor (Jacky) was excellent; very polite, informative and helpful. She found a good price, not overly cheap but a good price still, for me at £465 direct with Qantas (£500 upwards with other companies I was searching with) I booked straight away! As I had called in the evening, Jacky informed me that my confirmation/itinerary will be sent first thing in the morning.... to my surprise I got the email later on that evening, fantastic!
Although, she did say that Dial a Flight will have no contact with me after the email until 2 weeks prior to my flight when a reminder email will be sent. Fine with me as long as I get to Hong Kong and back as planned!!
Overall excellent travel agent and would highly recommend! Oh, and one more thing.... they picked up the phone within five rings as promised!
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engine 31st Aug 2009
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About to go to the US in just over 8 days, after booking a 'Best Of The West' touring 15 night holiday with Dial A Flight some considerable time ago. Still not received any hotel vouchers or actual itinerary, as promised before i booked and payed my hard earned cash. Indeed, since booking, D-A-F have not once called me at any time to discuss any of our holiday arrangements. I have had to call them to check details etc. I called today enquiring after my hotel vouchers and itinerary, as promised a ...- Read engine's review (119 words)
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Guest 8th Aug 2009
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We'd been told by friends who work in the travel industry that the best time to book flights is the exact day they go on sale, so in August 08 we kept calling Dial A Flight to book flights to Miami for August 09 but kept getting told to ring the following day. The day they finally went on sale we rang Dial A Flight, was quoted £388 per person - brilliant. Paid a deposit and waited for paperwork. It arrived about a week later,there were spelling mistakes on the names and the figures were a ...- Read Guest's review (360 words)
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LARGE165
7th Aug 2009 Reviewer rating:
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Was told by friend in the travel industry that the best time to book flights is on the day they go on sale, so around mid August 08 kept calling Dial A Flight to book flights to Miami for August 09. Kept being told to call back the following day as they weren't yet released. Finally on 2nd September they came on sale, were quoted £388 per person and was really pleased. I immediately paid a deposit for 3 flights. Around a week later we got our paperwork, there were spelling mistakes with th ...- Read LARGE165's review (422 words)
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Guest 27th Apr 2009
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I have been in the travel industry for some time now at London Heathrow and even I cannot beat the prices that dialaflight give me for my business travel. I have read through the above reviews and there are a few things that I would like to make you aware of in regards to travel!! - - You cannot change a name on a ticket regardless of the excuse, all tickets are non-transferable or we could just buy then and change it all the time. Its nothing at all to do with the travel company. Also if you b ...- Read Guest's review (237 words)
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se1neone 12th Apr 2009
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A true test of a company's quality is how they deal with your flight when something goes wrong. For this, Dialaflight are the most incompetent company I have ever used. I booked flights with Dialaflight for me and my family to go to Thailand in December 08'. However, the week before our departure date, the Dialaflight rep called me to cancel our flights due to the protests in Thailand's main airport. He then suggested some possible flights in February instead - I asked him to hold the tickets wh ...- Read se1neone's review (310 words)
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jenstar1 11th Mar 2009
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We booked to go to USA last year and the adviser was excellent. Unfortunately we had to change our travel arrangements a number of times, but our adviser was sooo good and nothing was too much trouble for her. We have been very impressed with the servive provided by Dial a flight and would definately recommend anyone using them.
Thank you, we are due to go on our hols in May - can't wait.- Read jenstar1's review (75 words)
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jonestony 7th Oct 2008
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They would not allow a cancellation without complete loss, even six weeks before. They would not even allow a name change. My wife is ill, we look to lose £ 800. No help from dial a flight at all. Have a friend who would love to come in her stead and cannot! I do not recommend using Dial A Flight.- Read jonestony's review (66 words and 1 comment)
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kingP 20th Jul 2008
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I do not understand people who write reviews saying they never have tickets, is everyone so stupid to think that you can get an unlimited number of seats or that travel agents buy then re-sell seats! A Plane has only so many tickets and so many seats not everyone can get what they want. People do need to wake up! I dealt with Theo he was very helpful and even checked to tell me when the seats advertised became available as they were not on the day I wanted to travel, so I guess if we are more fl ...- Read kingP's review (169 words)
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Guest 31st May 2008
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I have travelled with dial=a=flight since l998 to and from USA/ I always ask for the same agent. Prices very reasonable from the airport I want to the seat on the plane I want, and in an emergency a decent hotel at a good price. Paperwork arrives in good time.
I have given up trying other agents, I start with dial-a-flight and have always got what I want.- Read Guest's review (74 words)
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kathy29 13th May 2008
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They promised to answer the phone in five seconds and it was picked up immediately before the phone rang. Their web ste also tells you who has stayed at each hotel and if they are in the office so you can speak to someone who has been there.
I would use them again. I was very impressed.- Read kathy29's review (62 words)
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colidog 24th Apr 2008
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I just did a search on their website and found a good price for a flight. When I phoned he said that flight wasn't available. I said that I had just seen it on the web site after doing a search and he said that we only put the best price, not if its available. I asked what's the point of putting a best price if its not available, if it's not available then it can't be classed as your best price.
He did however offer me another price which was more than double the price.- Read colidog's review (116 words)
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kay godden
22nd Apr 2008 Reviewer rating:
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Dreadful never ever will I use this company again. Shocking dial a flight will not touch ever again the sales team where useless only want to flog you most expensive deal. Afterwards if you need help they dont want to know, they advertised the exact holiday i booked 600.00 cheaper 3 months later and told me tough and said i could cancel but they would keep my 800.00 deposit so beware do not give them big deposit as they will keep it all if you try to cancel.- Read kay godden's review (85 words)
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tom1978 24th Feb 2008
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No matter how cheap I will never use Dialaflight again and in the end we only saved £50 compared to BA.- Read tom1978's review (52 words)
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Guest 20th Feb 2008
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Simple easy to use and cheap, there is nothing bad for me to say about Dialaflight they have been a pleasure to use! Well recommend to anyone looking for a travel website.- Read Guest's review (32 words)
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Guest 7th Feb 2008
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I have used dial a flight two years ago for a trip to Las vegas, they arranged everything.......fantastic service.....especially a girl call Helen, she was excellent at her job ( I'd changed the hotel 3 times!). This year we are doing L.A. and Las Vegas......with dialaflight......of course!!!!!- Read Guest's review (53 words)
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Guest 6th Dec 2007
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I am amazed only 1 or 2 have mentioned this.I have tried to fly to New York with them on many occasions and no matter how early or late i enquire the prices quoted on website are never the same by a mile.
Excuse is that the flights are sold out even at off peak season and booking months ahead !
I personally will not deal with such a shady company that somehow are always out of tickets for that fare quoted on website but seems to have many more expensive tickets for the same flight.
I once tri ...- Read Guest's review (153 words)
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Guest 1st Dec 2007
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Go somewhere else.- Read Guest's review (16 words)
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regularflyer2008 24th Nov 2007
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Its down to luck who picks up the phone at Dialaflight some staff will bend over backwards to get you the perfect holiday!- Read regularflyer2008's review (56 words)
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dubai1 10th Sep 2007
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I was impressed with Dialaflight right from the beginning. My call was answered after the second ring, the person I spoke to was extremely polite and knowledgeable and I they really did go out of their way to help put together all areas of my holiday, I needed tours, hotels and cars all over the place and they did it without any problems at all. They were cheaper than anyone else but to be honest even if they had have been a bit more expensive I think i would have booked with them purely because ...- Read dubai1's review (234 words)
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