Clarks Reviews

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★★★☆☆
2.9 / 5
47% of users recommend this
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  • Quality of service

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  • Value For Money

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Clarks

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Latest Reviews

★☆☆☆☆

“Terrible company, flawed shoes and awful after sales!”

Written on: 09/09/2014 by MsKaz (4 reviews written)

Bought a pair of school shoes for my son in-store. After 2 days he complained that they hurt his feet. We live 160 mile round trip from the nearest store so I called their customer service dept and was advised to return them by post. I called a week after posting them, first class. Was told that they would look for the shoes and call me back. I said I wanted to arrange for a replacement pair to be sent as I still needed school shoes for my son. Nobody called me back. 4 days later I discover… Read Full Review

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★☆☆☆☆

“Shoes Vandalised To Hide Mismatched Sizes!”

Written on: 08/07/2014 by finaoife (1 review written)

I ordered a pair of shoes online for my daughter in size 5F, they arrived today and I couldn't believe my eyes, the leather on the inside of the sole had been deliberately scraped off where the UK width size is to hide the width fitting! There wasn't a single mark anywhere else on the shoes, I looked underneath at the European sizing, and low and behold they were a 21M and 21W ( UK 5F and a UK 5G)! So they scraped off the width size so they could send me a mismatched pair of shoes! The… Read Full Review

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★☆☆☆☆

“Hammersmith Branch Sucks. ”

Written on: 27/04/2014 by Arnolduc439 (1 review written)

Had a rotten experience with Hammersmith store this evening. Went to buy boots for my ten year old as hers got wrecked at the beach. No children's boots available in her size. Was shown two pairs of adult boots, one priced at circa £50 and one at £99.99. She was really keen on the more expensive pair and after walking around the store for a few minutes thought that they were comfortable. She wore these away, walked across the shopping precinct and took (we counted this later) ten steps into… Read Full Review

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★★☆☆☆

“summer trainers boys nice but way too small and very...”

Written on: 19/04/2014 by nata34 (0 reviews written)

would someone tel them at clarks how to make nice trainers than actually fit and have some coolness to them and yuckfactor ten… Read Full Review

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★★★★☆

“Good service and lovely staff”

Written on: 11/04/2014 by mummysims (1 review written)

The staff at the Rochdale branch are always helpful and cheerful.Just been to buy shoes with my daughter and they made a fuss of her and her new baby. Thank you… Read Full Review

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★★★★★

“Great selection for children.”

Written on: 23/03/2014

Went straight into shop had my little ones feet measured no hasle and a good selection… Read Full Review

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★★★★★

“THE WRITE STUFF!”

Written on: 22/03/2014

Let's shout it ... CLARKS JUST RIGHT!!!… Read Full Review

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★★★★★

“Nothing too much trouble”

Written on: 26/02/2014

My recent visit to The Clarks Shop in Kingston-upon Thames was fantastic. With the help of a very attentive assistant I was able to purchase a pair of comfortable and stylish shoes for the summer. My husband , who has very wide feet, was also helped by the assistant manager to buy a smart pair of every day shoes. Every assistant in the shop was attentive to our needs. The shop was very clean and shoes well presented. A very pleasant shopping experience, especially as it was a Saturday… Read Full Review

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★★★★★

“Carousel Curl Bronze Synt ”

Written on: 20/02/2014

This morning I purchased the above. I am a longstanding customer of Clarks and believe in paying good money for shoes etc. I will not even buy anything unless I am a 100 per cent sure. The problem with myself is, that I have narrow feet and some times find it quite difficult to make up my mind. I find your staff in King's Lynn are always very helpful. I wish you lots of success in the future. Regards… Read Full Review

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★★★★★

“new shoes for old”

Written on: 10/02/2014

My much loved pair of black leather lace-ups had given up the ghost. I decided to replace them with similar ones from Clarks where I had bought them ten long years ago. On arrival I was greeted by a pleasant young lady and then left to browse, which is what I like to do. On selecting a pair to try the young lady immediately sprung into action and summoned my size by means of an intercom type device and in a trice they were there. Now for the 'bunion test'... I explained to her that I had a… Read Full Review

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★★★★★

“Fiances bargain shoes”

Written on: 31/01/2014

Really pleased with my purchase today. Got a great bargain for my fiance. He hates shopping, but was very pleased with the shoes I bought for him. Very good value 60% off the original price. They fit like a glove. The Lady who served me was very helpful and friendly. Will certainly be returning when I need some summer shoes. There was plenty of free parking which was a bonus… Read Full Review

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★★★★★

“Quality friendly service and so helpful.”

Written on: 29/01/2014

Trying to find size 12 wide fitting shoes is normally a nightmare but this morning I was delighted, without any problem the assistant found me a pair and they are so comfortable I am on my feet all day. The black lace up's are a nice style and strongly made so I will get many years ware out of them… Read Full Review

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★★★★☆

“Excellent service and advice”

Written on: 18/01/2014

Took my granddaughter for some school shoes, the shop was very busy and I prepared myself for a long wait. We were lucky to have an assistant asking if she could help us within 5 minutes. She measured mu granddaughter's feet, they are very broad, and she sorted out which size would be best due to width she needed. Last time this happened the staff member was very bossy and we were unhappy. Not only did this assistant find comfy shoes they were also in the sale. We went home very happy… Read Full Review

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★★★★★

“Delighted!”

Written on: 05/01/2014 by BarbieHepp (1 review written)

Popped into Clarks Village, Street, today looking for a smart,comfortable pair of boots that fit ladies with slim legs. Tried on about five different styles and finally opted for a one called "Kirsty" in brown.These boots were still a little roomy on the calf but because of the crossover style with a button they looked okay, especially with thick tights or tucked in trousers. And even better they are amazingly comfortable!! I would still like to see more choice in Clarks for slimmer legged… Read Full Review

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★★★★★

“ordering service to a local clarks store”

Written on: 22/12/2013 by valeriejenny (1 review written)

What a marvellous service this is, just go on line choose the shoes you like, and choose your local store. That's all there is to it. You will receive an email and text a few days later informing you that order ready for collection. The order is in store and ready for collection. I have used this service twice now, it is the only way to shop. Absolutely great… Read Full Review

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★★★★★

“My poor feet!”

Written on: 20/12/2013

My poor feet were killing me! I have bunyons and they get quite painful when I have been walking for some time. I needed to find some very comfy, soft shoes to ease my feet. I stepped into Clarks, tried on one pair, and bingo! Heaven! No more pain for the rest of the day. The young lady who served me was most polite and helpful… Read Full Review

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★★★★★

“Two shoes wonder”

Written on: 18/12/2013 by karnten (1 review written)

I left the Kings Mall King street store yesterday for first time ever with 2 pairs of shoes on one visit. The excellent service of Danniella and the manager and cashier was unobtrusive but clearly helpful and I had no hesitation in breaking my usual shopping habit, convinced also by the design and great value of my two pairs of black shoes ! Bernard Marshall 18 Dec 2013… Read Full Review

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★☆☆☆☆

“Disappointed with clarks”

Written on: 08/12/2013 by Hayleyanne (1 review written)

Got my daughters feet measured for school shoes my daughter said they were tight the sales assistant assured me she had enough growing room and they fit perfect got home daughter wouldn't put them on went 18 miles to another clarks shop where assistant told us they were to tight and no growing room I was sold a 12 f my daughter needed a 13 g I was then told to rerun them to the original store also at the same time they told us my son had 1 foot bigger than the other one foot was a 3and half… Read Full Review

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★★★★★

“Best service”

Written on: 05/12/2013 by Altafhissain (1 review written)

4th of December I visited hounslow Clark shop There is assistant no.5 - Martyna . She good scrvice I'm very happy her care . Altaf Hussain… Read Full Review

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★★★★★

“20% off - 100% satisfied!”

Written on: 28/11/2013 by DkandMk (1 review written)

I was genuinely impressed with our visit to your Chorley branch yesterday; my wife and I called in shortly before closing time for a handbag and the staff made it an absolute pleasure, (something unusual when shopping with my wife for handbags!)Despite being rather late,the two young ladies were extremely helpful and we had a really good chat and a laugh whilst making our purchases.Another nice touch was that they didn't try to sell us the dearest bag in the shop which seems to be the norm… Read Full Review

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