Clarks Reviews
Latest Reviews
★★★★★
“Nothing is to much for them”
Written on: 13/05/2013 by Hannahrachel
I am a customer of the odd shoe scheme, one a 6E and the other a 4E in the case of this high heeled shoe. I found that out from the FIRST CLARKS I went into. I went back to that shop next day and said could I have them please but they didn't have one size. So I went round 5 more .... They each rung other shops trying to track this one pair down. I finally found them both in different shops. The assistant told me to finally in the end have got the odd shoe scheme I would have to go and buy 1... (read more)
★★★★☆
“Excellent Service”
Written on: 30/04/2013 by Khalid0748
I ordered a pair of shoes on line for my wife. It has to be exactly like the one her friend had bought a few days ago. She had tried it and it was very comfortable. Three days it arrived. It just happened to be slightly small. We promptly went to your branch in Ilford High Road. The assistant was very helpful and ordered another shoes for her. The pair arrived today. It is a perfect fit. It will now be a part of her oufit for her niece's wedding. Thank you. Great service. (read more)
★☆☆☆☆
“Ripped Off !”
Written on: 15/02/2013
I ordered a pair of Clarks slippers on line, orig $39.99, on "sale" for $34.99. When I received them I opened the shipping carton & on the slipper box was a red SALE $19.99 tag. I contacted Clarks & they flatly refused to offer any refund for the difference or any other type of credit. I will never shop Clarks, Bostonians, etc. & will forever not recommend that Company. As always, with Clarks, it's "buyer beware". (read more)
★☆☆☆☆
“Water Logged due to Poor Quality Soles”
Written on: 07/02/2013
I bought a pair of semi-patent clarks shoes. These had a combination leather sole with rubber 'inserts', i assume to prevent slipping. The quality of the shoe seemed fine but after a few weeks of use in rainy weather my feet were soaking. After coming home i checked the sole only to find that the rubber had receded from the joins in the leather. The shoes are made in india. (read more)
★☆☆☆☆
“Waterproof or Water Resistant or just badly made!”
Written on: 05/02/2013 by davefleming (1 review written)
I purchased a pair of Clarks shoes from a retail outlet at Colne in Lancashire 4 months ago. Looked good and probably the most comfortable shoes I've ever had. I got them because I wanted some sturdy shoes for other than summer wear. Although a shoe they actually looked like a boot. The Boundary Mill Retail Outlet is a 45 mile journey from Home (90 mile round trip). After a month or so I was out in the rain and realised that my right sock was wet. It was merely a shower and I wasn't jumping... (read more)
★☆☆☆☆
“When the shoes fall apart after not being worn....You...”
Written on: 04/01/2013 by lawrenceA (1 review written)
When the shoes fall apart after not being worn....You will be refused a refund......because they should not be stored.....What a load of rubbish...just like the shoes.... Would never go in a Clarkes shop again....They trade on what used to be a fantastic brand..... (read more)
★★★★☆
“Helpful Assistants with No Pressure”
Written on: 30/12/2012 by Sanz238 (1 review written)
I went into the shop purposely to buy a pair of shoes from the sale. I was left alone to browse which I like. I found the shoes I was looking for and the male assistant got the other one for me when I asked I decided to buy the Faze Fever black shoes. He offered me the polish but I said no and wasnt offered anything else which I also like. He completed the sale. Preceding to leave the shop I spotted some other shoes which I liked and thought they would be more dressy for what I wanted them... (read more)
★★★★★
“review of service”
Written on: 06/12/2012 by mahughes81
I purchased shoes in the Great Malvern Store on 5th Dec. Melissa served me. She was so helpful getting a special size helping me fit the shoes putting on the pop socks.Her smily friendliness made my day - as did the shoes which are super! Mrs Maggie Hughes (read more)
★★★★★
“Bicester Village Heroine”
Written on: 28/11/2012 by Sandybullivant
At 6pm we arrive at Clarks inBicester Village with a stroppy hormonal 10 year old, who has trashed her latest school shoes in under four weeks. Any parent will recognise the sub plot: sensible shoes that we like she says "hurt her/rub/squeeze/ too big/too small/ look like boys shoes, etc, etc" She likes flimsy, unsuitable high fashion numbers..... Which despite being two sizes too small , miraculously, fit her perfectly (hm.... Yeah....) As we try on the 22nd pair, the divine Donna... (read more)
★☆☆☆☆
“Too stupid or too lazy?”
Written on: 04/10/2012
I ordered some size 7 shoes for my child online. They sent me size 5 and a half (though it did say size 7 on the box). It was just too much effort for them to open the box and check they were the right size. Now I have the inconvenience of having to send the shoes back and chase up a refund. Useless service. (read more)
See next 10 reviews
Showing 1 - 10 of 46 Reviews
★☆☆☆☆
“Shocking service”
Written on: 31/08/2012
After our truly awful experience at clarks in Luton today we will never go back. Possibly the rudest most unhelpful manager ever !!!! The rest of the staff are equally useless. Clarks seriously needs to sort this shop out as all the other parents in there at the same time as us were also complaining about the terrible staff. (read more)
★☆☆☆☆
“Boots that drop to bits.”
Written on: 22/06/2012 by Klongdn
I bought a pair of low heel ankle boots for myself and a pair of ankle boots with a higher heel for my 20 year old daughter in October 2011. Both pairs were falling apart by April. The heel on mine was losing strips of leather and the top started to come away from the sole which revealed a seam of less than 3mm and my daughters went in exactly the same places. In previous years I have bought Clarks boots and they have lasted at least 2 years in the most appalling weather conditions. This... (read more)
★☆☆☆☆
“Clarks Star Stride shoes are LETHAL.”
Written on: 26/04/2012
After I bought a pair of Clarks Star Stride shoes I fell twice on a wet surface in a very nasty way. The soles proved to be very slippery on wet surfaces. According to my shoemaker the soles consist of some kind of plastic, and he replaced them by real rubber soles. These soles are indeed much less slippery, but they cost me a lot of money, and the active air comfort was affected. So, if you bought Star Strides, throw them away, they are LETHAL, I mean it !! (read more)
★★☆☆☆
“Girls shoes are designed to fall apart”
Written on: 21/04/2012 by Andy9999
The old GTX girls trainers would last well, but the last few pairs of shoes wore out after a month or two. The toes used to have a rubber strip to protect them, but this has been removed and so you end up with a hole all the way through the leather. I dread having to buy school shoes for my daughter as none of them are robust. Rather unfairly the boys trainers retain the old construction as if small boys and girls play differently. (read more)
★☆☆☆☆
“Clarks quality has gone downhill”
Written on: 13/04/2012
Recently bought a new pair of clarks shoes and I have to say that they should have come with a health warning. They bite so severely into the backs of my ankles that they are inferior in comfort to a pair of £10 ASDA George shoes that I purchased as a stop gap. I have bought two pairs of clarks over the past 5 years and they've always been comfortable and provided excellent ware and tear. This pair is going in the bin and I'm afraid to say I will not be buying any more. I would not be... (read more)
★★★★★
“Service the best I've had”
Written on: 10/04/2012 by Megandchester
I recently visited the clarks store in Caerphilly and I must say that the service I received was amsing.I was served straight away and asked to take a seat while the lady went to the stock room.I tried on numerous pairs of shoes before deciding on a pair priced at £49.99. The girl was extremely helpful and I will definitly be visiting the store again and again.I cannot fault the service here and the girl is a credit to the company.I am an ex employee of clarks and u understand the pressures... (read more)
★☆☆☆☆
“dont buy your shoes here.”
Written on: 06/04/2012
wont be going back to clarks terrible service and wrong fitting shoes for my child.... (read more)
★★★★☆
“great customer service”
Written on: 24/01/2012 by kitty007 (4 reviews written)
shoes and boots for 2 adultd and 2 children young man good at his job never rushes you makes sure the customer is satisfied before they leave, kids love him, even patient with the oap's, has a sense of humor you couldent get a better business man, (read more)
★☆☆☆☆
“Absolute rubbish”
Written on: 03/10/2011
After previously boycotting Clarks for children's shoes (due to bad experience) and then going for children's brands like Ricosta and Geox (which I have to say have been brilliant over the years), we returned to Clarks before the start of September to buy "adult" shoes for my now 16 year-old son. This weekend, he pointed out that the toe upper has come away from the sole on both shoes - and quite significantly so! So these have been worn for approx 20 days and are now gaping at the front... (read more)
Hellomoto's Comment
Written on: 28/02/2012
Because you don't like the shoes you give a 0 to quality of service?
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Lsfell's Comment
Written on: 29/03/2012
HelloMoto,
Fair point - I wrote the review prior to returning to the shop with the faulty shoes. My view on "service" was, without doubt, affected by a previous bad experience with one pair of shoes at the store many years ago... when I was told they must have been "abused" by my (then) six year-old to have fallen apart after a couple of weeks! I felt belittled in front of other customers and made to feel that I was imposing on the goodwill of the company to be asking for an exchange.
So you must forgive me, but it was therefore with some trepidation that I raised a complaint this time round. On this occasion however, the manager was very helpful and exchanged the shoes without question (so I should apologise for the "quality of service" score).
That said, I still believe that the value for money at Clarkes now is poor because of the drop in quality of its shoes.
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★★★★★
“Excellent service”
Written on: 26/09/2011
i have only ever been to small high street clarks where I felt pressurised into purchasing. I thought Id try out the outlet at cheshire oaks and was extremely happy with the service there. It was during the last few weeks on summer holidays and the place was so busy that you could barely see the floor!! I felt sorry for all the sales assistants and yet they all seemed to still have giant smiles on their faces! I joined a queue to be measured with about ten people in front of me and yet due... (read more)
See next 10 reviews
Showing 11 - 20 of 46 Reviews
★★☆☆☆
“Suitability for children”
Written on: 22/07/2011
I visited the store today, and found a pair of sale shoes for my daughter. stood around for about 10 mins, waiting to be seen. Walked around for a bit while waiting. Noted that the floor was very untidy, and there were shoes all over the floor and on the seats. There was also rubbish on the chair, a child sitting next to me attempted to pick up something that was left there. I would hope that as the floor was dedicated to babies and children they would ensure that it was clean at all times... (read more)
Guest's Comment
Written on: 28/02/2012
If it was so busy that you had to wait ten minutes you obviously when at a very busy time. They obviously didn't have time to clean up the mess made BY THE CUSTOMERS if they were that busy...
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Hellomoto's Comment
Written on: 28/02/2012
If it was so busy that you had to wait ten minutes how do you expect them to clean up the mess that customers were making? Or would you like to have waited longer while they cleaned?
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★☆☆☆☆
“Bought a pair of shoes online as Clarks has a free...”
Written on: 15/05/2011
Bought a pair of shoes online as Clarks has a free returns policy, thinking they were a good buy. I always take care to look after shoes properly, but after only 3 wears they already look in poor condition. Always wore Clarks shoes when growing up, my last pair were English made, very good value and were re-soleable, looked after them properly and they lasted more that 10 years and got through three pairs of soles. Unfortunately Clarks shoes seem to now be mass-produced abroad, poor quality,... (read more)
★★★★★
“I purchased a pair of first school shoes and a pair of...”
Written on: 01/05/2011
I purchased a pair of first school shoes and a pair of Cica trainers for my 5 year old daughter at the Braehead branch. Overall, the experience was second to none. I was greeted as I walked into the shop, greeted again by a friendly staff member at the back of the store in the childrens department who gave me a ticket and told me I wouldn't have a long wait (although they looked absolutely mobbed to me).
True to her word, 5 minutes later a smiley, friendly girl approached us who measured...
(read more)
★☆☆☆☆
“I visited Clarks in Castle Court Caerphilly as I had...”
Written on: 28/02/2011
I visited Clarks in Castle Court Caerphilly as I had to buy some new school shoes for my 5 year old son, the pair I had bought 5 months ago have not lasted. The assistant measured my son's feet then bought out a pair of shoes that were miles to big for him, she told me that he could grow into them. I told her I would rather a pair that fit him and she seemed quite put out. There was no interaction with my son and she clearly was not interested in communicating with me. When I paid for the... (read more)
Rmb74's Comment
Written on: 11/04/2011
I have had the same experience at the Grantham store. The staff are rude and don't even acknowledge you when you walk in the store. I had to return some shoes I had ordered online and when I went in to the store, was told by two junior sales staff that I had to wait for the manager who had gone to the shops to get some milk. Twenty minutes later I was still waiting for her to return. In the end the junior decided to refund me.
<br/>Next time, I needed to return some shoes, I was left waiting at the register for 5 mins then when I was spoken to, was told quite rudely to go away and come back a bit later, as they were busy. I decided to stay and wait, 15 mins later, I was served by a grumpy rude woman, who told me I should go to the post office to make returns if they are buy in the store.
<br/>Even my 10 year old son who was with me at the time commented on how the rude the staff at Grantham are.
<br/>
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★☆☆☆☆
“We are first time parents and like every parent we...”
Written on: 24/01/2011
We are first time parents and like every parent we want the best for our 17 month old son. We went to clarkes recently to buy his second pair of shoes. We were attended straight away by an assistant who measured our son's feet. We tried on a few pairs(not much choice for boys at clarkes) then bought a pair. We did observe straight away that he was not walking great as he had with his first pair. We were informed by assisant that it takes time for toddlers to get used to a new pair of shoes.... (read more)
★☆☆☆☆
“Excellent leather, very comfortable, but having worn...”
Written on: 21/12/2010
Excellent leather, very comfortable, but having worn them for a few months the soles were worn through. Clark's no longer repair their shoes. The leather obviously had many years' wear left in it, but the shoes had just become junk.
The staff could not show me any shoes in the store that were repairable - even the expensive ones - so now I guess Clark's just sell disposable shoes.
A shame, when they used to sell good quality, English-made, shoes - that you could repair when they needed...
(read more)
★☆☆☆☆
“I returned a pair of shoes to this particular shop...”
Written on: 10/12/2010 by Isabellajenkins123 (2 reviews written)
I returned a pair of shoes to this particular shop because they were faulty. The assistant was very rude and after I insisted on a refund she refused to serve me. When I complained I was told the policy was that if you return a faulty pair of shoes you only get the same style and size. If your feet have grown, tough!
What happened to statutory rights?
Clarks in Altrincham centre are brill - dont go to the Mothercare franchise.
(read more)
★☆☆☆☆
“Spent £50 on a pair of shoes last June to wear to...”
Written on: 03/07/2010
Spent £50 on a pair of shoes last June to wear to work. I work 3 days a week, and didnt wear the shoes to work in the summer or winter. Shoes now need re-soling, local cobbler cant resole them due to the inferior quality of the materials used in manufacture. I complained to Clarks and after numerous emails and letters and 'inspection' of shoes they refuse to replace the shoes or refund money. Conclusion? Clarks Shoes have now lost over £200pa of business from me. What happened to using... (read more)
★☆☆☆☆
“I have always bought my children shoes from Clarke's...”
Written on: 13/05/2010 by gilly platt (1 review written)
I have always bought my children shoes from Clarke's and I am now fed up with them wearing out quick. The shoes haven't really gone up significantly in price in the last 15 years but the quality has changed hugely. My daughter has managed to wear out a pair of shoes in 3 months - the heel got a hole in the bottom of it, we got new ones and they have worn out too. This has also happened before with other childrne of mine but now again it's obviously not a coincidence, they are making the... (read more)
★☆☆☆☆
“Having spent £85 on a pair of shoes only to find that...”
Written on: 08/02/2010
Having spent £85 on a pair of shoes only to find that they cannot be re-soled after 1 year as "they are all made abroad now" and Clarks no longer offer a repair service for shoes with a air-sole I certainly will never be buying any of their footware ever again.
I do hope that they are making more money having off-shored their production - as if my experienmce is anything to go - by they will need alll the extra profit to make up for the lost customers!
Shame.
(read more)
See next 10 reviews
Showing 21 - 30 of 46 Reviews
★★★★★
“great product, great price, absolutely fantastic...”
Written on: 05/02/2010
great product, great price, absolutely fantastic customer service (read more)
★★☆☆☆
“Clarks was a staple trusted brand for many years, and...”
Written on: 23/01/2010
Clarks was a staple trusted brand for many years, and their prices reflect what should be quality. However, one pair of bad shoes I can forgive, but this is the second. The first was a brown natural leather which went rancid after about 4 months. The smell was so bad we couldn't keep them in the house. I suspect the leather wasn't cured, but no joy or help from the store and in the bin they went. I replaced them with some black, dress shoes in leather which I don't wear often, and the... (read more)
★☆☆☆☆
“brought a pair of £50 sandals from clarks and it was...”
Written on: 24/05/2009
brought a pair of £50 sandals from clarks and it was everything opposite of what clarks preach for, comfort.
after the sandals giving me scratches and blisters and sore soles, i put the shoes away for a couple weeks, thinking after my blisters heal and the shoe "broken into", the shoes will be fine. but it did not and just gave more fresh blisters and pains.
after taking the shoes back to the store to get a return, the manager was rude and just left me sitting by myself without a word....
(read more)
★★★★★
“I've been shopping in Clarks for as long as I can...”
Written on: 22/01/2009
I've been shopping in Clarks for as long as I can remember and find it the only place to buy comfortable, reliable shoes. It's not for "dressy" shoes but for everyday wear, you can't beat them. Great prices in the sales,
Friendly service,
Good quality shoes,
Very comfortable shoes. Choice is limited
Shoes can be "old" looking - frumpy.
(read more)
★★★★★
“Good points are service, quality, well mannered and...”
Written on: 26/12/2008
Good points are service, quality, well mannered and friendly staff, range of products, they offer quality advice on how to protect your shoes.....i could go on...
great customer service (in the stores i have visited), welcoming friendly atmosphere where their staff give reliable and honest advice about their products
(read more)
★☆☆☆☆
“”
Written on: 17/11/2008 by en5chc (1 review written)
Why do I have such a negative opinion of Clarks? Well, it was not always so. Once, not even all that long ago, when they actually made their shoes in the UK, I thought they were a wonderful company. I grew up with Clarks shoes, wore them throughout school and university. In fact, I wore the pair that I bought before finishing uni (1999), from their factory outlet in Street, for a friend's wedding last month (Oct 2008). For £30 shoes they have done very well!
Sadly, this was the last...
(read more)
★★☆☆☆
“I took the shoes back to the store to be told that...”
Written on: 12/10/2008
I took the shoes back to the store to be told that shoes weren't made to last. I have had them 7 months and out of that time worn them for 3, maybe 2/3 times a week on average. The heels are still great and the centre of the sole is rubber and so that's fine. It is the outer of the sole as they are so thin and without being soled it just wears into the leather toe-they have already started to go. I was asked could I not wear them like that. Well no actually I can't. I was offered £19.99... (read more)
☆☆☆☆☆
“I feel I have just been treated very badly in Clarks...”
Written on: 04/09/2008
I feel I have just been treated very badly in Clarks shoe shop in the Metro centre. The assistant seemed rude to me and made me feel embarrassed in front of a line of customers because I had picked up the wrong size shoes. She then charged me a higher price than was written on the tag on the pair in the rack and when I queried this she appeared to just stare at me. So I just paid and left. I found her attitude hostile and intimidating and came out of the store very shocked. After being a... (read more)
☆☆☆☆☆
“I have written to Clarks many times about the fact...”
Written on: 09/08/2008
I have written to Clarks many times about the fact that the majority of their shoes start at size 4. There are many adults who take a size 3. Children's shoes look very much like children's shoes and so are not what we want to buy. I love Clarks shoes but have been able to get fewer and fewer in a size 3. I think very soon their entire range will start at size 4 and those of us with small feet we be sidelined. (read more)
Hellomoto's Comment
Written on: 28/02/2012
In my experience there are a great deal of size threes in Clarks around sales times, maybe try then because I've been informed that some styles just aren't made in size 3 due to lack of demand! Or just get them to order you a pair in..
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★★★★★
“At our Clarks store all the staff are very friendly...”
Written on: 09/07/2008 by dolan mate
At our Clarks store all the staff are very friendly and we try our best to help everyone with their shoe needs. We always do mention that you use protective spray and various other products to use, not because we want to make money but to actually protect your shoes! Some customers try to return items for silly reasons sometimes caused by the design. I feel its a very good store and although not always in trend we do sell GOOD quality shoes. (read more)
See next 10 reviews
Showing 31 - 40 of 46 Reviews
★★☆☆☆
“As far as I am aware they rarely have school shoes in...”
Written on: 06/03/2008 by alex4819 (2 reviews written)
As far as I am aware they rarely have school shoes in stock in holiday times and expect us to buy shoes 6 weeks before new school year starts, otherwise they seem to say 'what do you expect?' when nothing's left 2 weeks prior. Fitting has been a problem for me I feel I can do better than the fitters. I have to question each time and get a different width, length, or both. I've had this at 4 Clarks shops where the fitters will sell you shoes too wide (just stick an insole in, and we're left... (read more)
Alex4819's Response to alex4819's Review
Written on: 05/04/2008
Go to shops stocking Startrite & other European shoes. The fit is going to be good and you won't be stuck with fitters who aren't bothered with you and would rather look out of the window.
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Alex4819's Response to alex4819's Review
Written on: 05/04/2008
Thanks to excellent treatment and fitting from Stepping Out in Castle Douglas yesterday (4/4/08). What a far cry from Clarks.
Reply to this comment
☆☆☆☆☆
“I took some shoes back to the Hammersmith Kings Mall...”
Written on: 24/11/2007 by sue hirons
I took some shoes back to the Hammersmith Kings Mall branch of Clarks, where I got them from for my daughter. The stitching had come apart in 2 places after only 3 weeks. Clarks wouldn't change them without my daughter being with me. This I would understand if we had purchased children's shoes, as I know they like to check the fitting, but we purchased shoes from the adult range, so no fitting as such is required.
I am appalled at the lack of customer care shown - 35 pounds for shoes to...
(read more)
★☆☆☆☆
“I recently purchased 4 pairs of shoes from the Merry...”
Written on: 16/05/2006 by SARAB63 (1 review written)
I recently purchased 4 pairs of shoes from the Merry Hill Centre Clarkes shop. After 3 DAYS my two year olds trainers were scuffed at the front where the leather had started to peel off. I returned them to the shop where I was told that my child was obviously hard on her shoes, and that 3 days wear and tear was reasonable!! When I complained to Customer Services I was brushed off with the comment "You didn't use the polish before she wore them."
Having used Clarkes regularly for three...
(read more)
☆☆☆☆☆
“Clarkes Shoe Shop. ”
Written on: 15/08/2005 by Sumayya (1 review written)
Clarkes Shoe Shop.
After a week, my daughter's shoes were ruined. I had bought protective spray and scuff polish, and all in all I spent over £25. I returned them to Clarkes, and the manager told me he wasn't going to give me my money back, as their children's shoes are designed for fashion rather than wear. I'm absolutely disgusted!
(read more)
★★★☆☆
“Clarkes shoes support your feet from a young age and...”
Written on: 05/05/2005 by birthday (1 review written)
Clarkes shoes support your feet from a young age and help your feet grow. Clarkes teenage girls shoes eg bootleg are way out of fashion teens at the moment want dolly/ballet style shoes not the clumpy things that bootleg offers. if you changed and updated your shoes you would get a lot more customers. (read more)
★★★★★
“Clarkes - The service is excellent and the shoes are...”
Written on: 28/09/2004 by natcm86 (2 reviews written)
Clarkes - The service is excellent and the shoes are really good quality. It is not too expensive and there are lots of trendy shoes to pick from! (read more)
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Hafizas's Comment
Written on: 26/08/2012
the value of clarks shoes has improved over the years, and i trust the fitter there, as they are trained and are EXPERTS at what they do...