written by CalebAshworth on 01/03/2022
I ordered my glasses on February 7th and was promised, satisfaction guaranteed, delivery in 7-10 days. Upon payment, I received a confirmation email and on February 13th, a notice that the glasses had been shipped. That was not true, they did not ship on the 13th. When I contacted your company, I was told to wait until the 25th, as that would be the tenth business day. I contacted your company again, when the shipping information remained unchanged and was told... well, you can read the transcripts, they are attached. As the contact person changes with each message, the impersonal approach is the type of service you provide. Now, February 26th, when I should be wearing my new glasses, I am still dealing with glasses that never shipped. I have attached the "new estimated delivery date" of March 1st. March 1st, glasses are not here. Shipping info shows Raleigh NC and I don't live in NC !!!!!!!!!!!!!
written by Guy84 on 11/05/2020
I was badly misled into thinking I'd have great results but was undercorrected, left with poor night vision, halos, starbursts, glare, floaters, dry eye etc. They couldn't give me further treatment as my corneas were too thin. My mistake too, but when I think about their actions, I think of what a terrible thing it was to do to a young person.
written by BenjaminRobinson on 24/02/2018
Stay well clear of Optimax. They lie and mislead to get your money and deliberately withhold vital information. From the moment I had the surgery years ago, I have been in pain and with poor sight. On one of my visits to them afterwards, it was suggested that it was a coincidence. I was then asked to leave. Every moment of my life is now misery and I feel I have nothing to live for. I cannot do any of the things I used to enjoy, find it hard to go out and rarely see friends or family. With any luck I might get knocked down by a bus. This is not an exaggeration. Avoid this company. Do not go through their door. They are a danger to the public.
written by EmeliaGlover104 on 29/08/2017
I booked an appointment for a consultation in good faith and paid a deposit of £30 that I was assured i would get refunded if I could not make the appointment or refunded on the day of the appointment. I called today to cancel my appointment as since making the appointment I had spoken with 2 people who have had bead experiences with the company. I was told I could not have my money back as I hadn't allowed 5 working days to cancel, as yesterday was a Bank Holiday they made no allowance for this. After the reviews I have had from people this came as know surprise. There is absolutely no reason for then to not give me my deposit back it takes 2 minutes on a PDQ machine. Lousy company with Lousy attitudes. Thank god I'm not trusting them with my eyesight!!!!
written by atOrtiz464 on 21/07/2017
I received an email from Optimax offering me a £1000 discount off eye treatment, so I phoned up to arrange my free consultation, and was charged a £10 fee. I spent 2 hours in their Leeds centre being assessed, and at the end was told that they could treat me with lens replacement costing £5995. When I queried the £1000 discount offer, I was told that it didn't apply to lens replacement. Needless to say, I refused to sign up. I was fooled, but I won't get fooled again.
written by Hbarnes1 on 13/06/2017
Prior to my consultation I was advised I would be given my results. Following my consultation the receptionist advised that these would be posted to me within the next 5-7 days. These were not received. On chasing them I was then advised that I would need to out this request in writing. After doing this I was then advised that I would need to pay a £10 administration fee. I am now being informed that this fee is £50!! My results have therefore gone from being freely disclosed to £50. BEWARE!!!!
written by Dobson154 on 13/01/2016
I had LASIK surgery at Optimax and my life has changed dramatically. I am in constant pain and have poor vision. I can do none of the things I used to enjoy. I am in constant misery. This is an incredibly risky procedure. However, Optimax keep this from you. If anyone is thinking of visiting Optimax, just remember to not believe anything they tell you. Frankly, it would seem they just make it up as they go along to get your money. Apparently around 30% have some kind of problems afterwards. And it might be a lot higher. They seem to keep quite about that. I would give no stars in this review but that doesn't seem to be an option so I will reluctantly give them a star but they certainly don't deserve it. In fact they should get negative stars. I cannot stress how dangerous it is stepping through their door.
written by Chapman114 on 16/10/2015
Generally I am very happy with the results after the laser surgery and the treatment I have had from the staff. However, I find very disappointing that they charged me £15 for cancelling one of my aftercare appointments. I have been ill and I could not make it to the appointment, I called before the appointment to let them know that I would not make it and they said that I would have to pay... What should I have done? Get out of my bed and drive 40 miles to the appointment with a fever of 39 C? I am very disappointed and let down as this shows that money is what they focus on after all. I have never missed any appointment, they should consider to allow clients to cancel appointment without charge in case of illness. This situation has unfortunately changed my experience with Optimax Birmingham. I was a very happy client, however this little silly thing has really upset me.
written by StevenLewis1 on 09/07/2015
Despite slight trepidation, having lens replacement surgery has transformed my life. The process was quick, painless and recovery amazingly fast. The staff in the clinics were very professional and listened to my concerns and offered reassuring words of confident comfort throughout. I would recommend this to those who like me wore glasses all the time as it really will feel like you've broken free.
written by on 29/06/2015
Had lasik eye surgery at newcastle, it's the worst experience of my life. My eyes still hurting, blurry and cloudy vision after 9 years of having the surgery done. I was back to wearing glasses after only 4 years. Customer services, what is that?? they don't want to know. They only ever put good reviews on there own website. If you don't mind wasting your money or risking permanent eyesight damage to your eyes then go ahead, me I wouldn't recommend to anyone, ever. Please read the small print before you you sign to have it done as there is no liability or guarantees from optimax if they cause permenent damage or make you blind, it's at your own risk. And for any optimax privacy policy they don't have any, or data protection. My personal details with my own phone number can be found on there website and they won't remove it after 5 years of requests, they still haven't removed it. shocking, avoid
written by kb1963 on 01/08/2014
Had lasik with wavefront last August and after being a little sceptical all I can say is "fantastic". Procedure was completed in 10-15 mins pain free and the results amazing.
Written on: 14/01/2016
You were extremely lucky. This is a very risky procedure and Optimax have ruined many lives.
Written on: 14/01/2016
You were extremely lucky. This is a very risky procedure and Optimax have ruined many lives.
written by Janetc207 on 18/02/2014
Optimax - Milton Keynes - All I can say is EXCEPTIONAL SERVICE! I had been thinking about laser eye surgery for sometime and did quite a lot of research into different types, venues, etc; I rang/contacted several companies, some never bothered to reply or some were quite offhand. I decided to choose Optimax because on my initial phone call they came across as knowledgeable, professional and courteous. I attended my initial appointment and was very impressed with they way I was handled by everyone from start to finish. It was a smooth process and nothing was any trouble for the staff and no questions went unanswered. I attended the clinic on the day of the procedure and 2.5 hours later I was on my way home, no fuss no bother and treated extremely well by all the staff once again. The surgeon was very kind as were the staff in the procedure room. No-one at any time made me feel uncomfortable and the whole experience has been a pleasure. I have attended 2 follow-up appointments so far and the service has been as always second to none and truly professional, efficient and friendly service has been given by all. I could not be happier and a quote I'm sure they hear at the clinic all the time "I should have done it years ago".
written by Amimemoi on 22/03/2013
I would highly recommend optimax. On my first visit they did some tests and explained how things work with the procedure and aftercare. I was extremely excited all I wanted to do was get to get rid of the hideous glasses I've been wearing since the age of 5. On the day of my surgery the surgeon explained the procedure in details and said that if I'm not sure about it I could do the research then comeback, there and then I knew this amazing team of optometrist, the surgeon and nurses where not just after my money. I decided to go ahead and have it done, my vision was blurry for about half hour then I was able to see. Since then the amount of aftercare I have received is absolutely phenomenal. I would say go for it, I would 100% recommend. I've had Lasek By the way.
written by on 27/02/2013
Had laser eye surgery here in November 2012. Was very nervous and was not sure whether it was going to be beneficial but not being able to see use to annoy me so much I thought I would take the risk! Turned out to be the best thing I have ever done and wish I had it done sooner (I'm only 23) I would recommend this treatment to anyone - I had Lasik. I have not worn glasses since. My eyes were bloodshot for a few weeks after but it was worth it for how they are now. I searched through many of these sites before trying to make my decision too. I know lots of people who have had it done and would all recommend Optimax for the treatment. Stop worrying and go for it :)
Written on: 15/01/2016
It is highly irresponsible of you to recommend laser surgery to anyone. You may feel you have been okay so far but that does not mean that others who read this would not be. Laser surgery is extremely dangerous and thousands are suffering.
written by on 04/10/2012
And like everyone else, just wish I did it earlier. I waited until I was through with pregnancy and hormone changes etc, my eyes were pretty consistent on prescription and I felt like they've been doing it long enough now to be well practised and technology has improved! I searched through the forums and reviews and found nothing scary or worrying (about LASIK anyway). LASEK sounds like quite a different ball game and far more painful and scary. I went with Optimax (in Reading, Feb 2012) as compared to the main competitor they didn't seem pushy or too "Salesy". They had a fixed price which was a good offer and no haggling was necessary, same price for everyone. Their staff on the phone could answer all my questions without any vague assurances, it's all in black and white. I had LASIK Intralase Wavefront - the latest technology. The whole procedure was calm and as easy as you could expect. I felt the machinery coming down on my eye was uncomfortable but not for long. The laser in my eye was fine although I was just worried about keeping still enough (I hear in the States and Canada you can be sedated which I think is a really good idea if you're of a nervous disposition). But I obviously did okay. Once the flaps were back in place I knew I could see, and afterwards, I spotted my husbands car number plate pass by out the window when waiting for pick up. I just couldn't barely keep them open for the streaming!! That part wasn't nice and it was uncomfortable but still not hugely painful. About 6 hours later I could keep my eyes open with less streaming but still felt better closed. After a night's sleep they were almost normal, just needed the drops to keep them moist and had to go to bed early for extra sleep. I did find that a sleep in the middle of the day (for a couple of weeks) helped rejuvenate them too. I don't feel like I could have gone back to work for about a week but only because I am on the computer solidly and in an air conditioned office. I drove the day after treatment and had the problem with night vision. I used the drops for about 3 months cutting down gradually. As it turns out my left eye isn't quite 20 20 but it still passes the driving standard and if I want to I can have an additional treatment to improve it for free before Optimax discharge me. I have to say their Customer Service has been brilliant. I have no complaints. No glasses! Just need to decide whether to bother going for an upgrade or not!
written by gmj24662 on 25/02/2010
i had laser correction treatment at the Birmingham branch of Optimax in June 2006. I had the gold treatment, where the flap is cut by laser and eye reshaped by the laser. The treatment was completely painless, only horrible bit is the smell of your burning eye ball. All over and done with in ten to fifteen minutes.
it's been 3 1/2 years since i had it done, and at my last eye test I was -0.25, which is amazing considering before the treatment I was about -6.25. You soon get to take it for granted again.
It's just fantastic not having to think about where your glasses are, or putting contacts in.
In regards to the treatment, I had it done in the morning, slept the afternoon away, and was fine by next morning, the only thing was the light sensivity for about a month afterward. I was wearing sun glasses inside, a looked like a right berk at work sat in front of my vdu with sun glasses on!
Optimax were nothing but professional. Had consultation with the consultant who carried out the op to advise whether i was suitable for treatment, and once i decided to go ahead, i just called up for an appointment for the treatment. Had after care check up appointments also.
written by on 23/07/2009
Had my eyes 'done' in Feb 2006 with Optimax. Customer service I would rate as very good and the treatment itself was undertaken with care but not a drawn out process. I received the Epi-Lasik treatment for my eyes so the downside to this is that recovery is around 1 week (as oppossed to 24 hours with Lasek). The first 2 days after surgery were a nightmare - swollen eyes, constantly streaming even at night and acute pain. Also extreme light sensitivity, where even looking at the back light of my mobile phone caused extreme discomfort. However, Optimax equipped me with pain killers and eye drops which helped immensly. After the initial 24-48 hours, things improved rapidly and I was able to send/read text messages on my mobile! I would definitely recommend this surgery procedure, but do as I did and do your homework/research beforehand. Good luck!
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Tonyri's Comment
Written on: 14/01/2016
This has happened to so many people. You cannot trust Optimax. Stay well clear.