New Look Reviews

Click here if this is your business
★★★☆☆
2.7 / 5
435
48% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

The New Look shop - www.newlook.co.uk - provides womens fashion clothing, shoes and accessories at low prices. If you regularly buy New Look clothes why not share your experiences with others and write New Look reviews here. You can write anything about your New Look experience at Review Centre.

If you prefer to use New Look online instead of venturing onto the high street please write a New-Look online review and let others know about your online New Look shopping experiences.


? Ask our helpful community of experts about this product or company
New Look - Ask a question now

Media Gallery for New Look

New Look
New Look

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Unreal service ”

Written on: 17/07/2015 by yhRobinson327 (1 review written)

I always shop in New Look, this was my first online shopping experience with them. I must say I am really impressed. The courier was DPD, I got the best service from this courier. Text time slots, email updates and even a photo of the safe place the package was left! I am really impressed. I ordered and spent a lot more money with House of Fraser lately and it was a complete disaster. Maybe they should take a leave out of New Look's book :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible service ”

Written on: 10/07/2015 by Ab1122 (1 review written)

I went into the store to order a pair of shoes for my holiday which j paid £4 for next day delivery. 2 days later I still didn't have my shoes so another trip to the new look store, went it to find its on the delivery van and would be here before 7:00pm the shoes never arrived so again another trip to the store in which I was told the staff had put slandered delivery and would be here Monday! I was due to fly on holiday Friday afternoon. They gave me 10% off to buy another pair of shoes and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best Clothes Ever!”

Written on: 13/06/2015 by abbs_x_safc (1 review written)

New Look is a really good shop for girls and women's clothing. It is my favourite shop as the clothes are so trendy. The shoes are as good as any top designer label like Jimmy Choose. Every shopping spree I go on New Look is the only shop I have to go to. The staff are always nice to younger and older people. All the clothes and shoes are worth the price. I have shopped in other shops like River Island and the clothes in New Look are nicer and are not the same. You can get plain, fluorescent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Stylish, Affordable Fashion & super helpful, friendly...”

Written on: 12/06/2015 by EmilianoSharp1967 (1 review written)

It's an absolute pleasure to shop at New Look, Enniskillen, Co Fermanagh There's tons of affordable styles to suit every budget, size & choice. There always seems to be a 'bargain rail' or two with great offers, which always helps for that little bit of extra retail therapy buzz! Staff are more than helpful: always very willing to help & advise & really friendly. The layout of the shop is bright & welcoming and music is not blaring at an unbearable volume, as in other shops. An elevator… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“very happy with the service ”

Written on: 02/06/2015 by 295Compton (1 review written)

Ordered my first ever item online with new look. Very happy with the result. The delivery was very quick and the dress fits me perfectly ( followed the size guidance). Would recommend to everyone looking for an easy and pleasant shopping experience. Will definitely order more items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Grate service south wales”

Written on: 29/05/2015 by Reilly59 (1 review written)

I just want to say I had fabulous service from one of the staff at New look in the south wales arrear. I came to new look a bit stressed out looking to do some last minute holiday shopping. I liked a bag I found however they did not have the colour in stock I wanted. I was greated but a very friendly and smiley face. She asked me if she could help. when I explained to her what I was looking for she said no problem and could order the item for me and get it delivered the very next day to my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appaling online delivery service”

Written on: 21/05/2015 by leepee (5 reviews written)

I recently placed an online order for around £90 which contained two items I needed for a work event plus a really pretty pair of sale shoes and a blazer to accompany a wedding outfit plus some other items. I chose an evening delivery slot the day before the work event but the order never arrived. Apparently there was a query over my address by the courier company so they just refunded my money and returned the order! I was furious as I had been waiting in and then stuck without my items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appaling online delivery service”

Written on: 21/05/2015 by leepee (5 reviews written)

I recently placed an online order for around £90 which contained two items I needed for a work event plus a really pretty pair of sale shoes and a blazer to accompany a wedding outfit plus some other items. I chose an evening delivery slot the day before the work event but the order never arrived. Apparently there was a query over my address by the courier company so they just refunded my money and returned the order! I was furious as I had been waiting in and then stuck without my items… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent customer care”

Written on: 26/04/2015 by Arrontra (1 review written)

I had been looking for a pair of shoes in Liverpool one as my size had sold out a very pleasant member of staff was fantastic she phoned many stores to find my size she spent so much time and effort to help me, she phoned one shop in Chester but could not get a reply and gave me the number, I phoned Chester the next day and got through to a young chap who was just as pleasant and helpful and I got what I wanted I would just like to say that I think you have great staff and a credit to new look… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“They're fine?”

Written on: 16/04/2015

I ordered four items online for next day delivery and after reading the reviews I was a little concerned with how it would play out but already paid so decided to wait and see. I ordered a dress and two shoes, was able to track my order all the way from dispatch to delivery via DPD and knew exactly when the driver would arrive and how far he was from delivery. The items arrived promptly and in pristine packaging/condition, no errors no issues whatsoever. Honestly, I would definitely… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“horrible home delivery ”

Written on: 04/04/2015 by nila12345 (1 review written)

I ordered some clothes online and it said it would take up to 3-4 working days for me to receive my delivery. I am yet to receive my delivery and the company cant even give me a specific time of when my parcel will be arriving!!! I then had to wait in my apartment for 12 hours yesterday and today just for nothing as the new look employee said it would be delivered anytime from 8am to 8pm! I still haven't received the parcel! sooo fed up with it! the employee I spoke to told me it would take… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Customer Service! Abingdon”

Written on: 18/03/2015

The Abingdon store has probably the worst people working there I have ever met in my life. This weekend there was a queue going all the way from the register to the door?! And when I finally made it to the front of the queue the two girls there where chatting away at each other without giving much attention to their customers and taking forever to scan one item! The worst aspect is they are so rude or just ignore you if you ask for help or ask if they have an item in a different size like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 15/03/2015 by Fournierat296 (1 review written)

I shop in new look a lot, I was in on Friday 13 March morning time, one of the shop assistants was actually shouting at a customer and pointing in her face, I thought she was going to hit her, she was swearing and there was other customers in the shop, I felt very uncomfortable. Another girl that works there tried to calm the girl down but she didn't seem to care about who was in the shop and who heard her, I couldn't believe that this would be allowed, I thought customers came first, I for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“poor service”

Written on: 08/03/2015 by Makenna203 (1 review written)

I was in Bracknell store this weekend and couldn't believe there were no staff on the top floor ( footwear & clothing ) . It was really busy up there and having no one up there to assist and help was ridiculous, I waited for 20 minutes but no one came upstairs. Went downstairs and there was 2 girls on tills and 1 person on shop floor. When I asked for help was told by a member of staff she was busy with another customer and I would have to wait. I did for a further 15 minutes then I put my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Abc2015's Comment

Written on: 08/03/2015

I know just how you feel, I was in there on Saturday and it was crazy busy upstairs and no staff at all up there. I was up there for 30 minutes looking at things and trying shoes on and needed help and noone came up there. This is not the first time either this has happened. It seems to have gone to pot lately. I ended up leaving and going next door to Next where I was in there 10 minutes as I got all the help I needed. They certainly put their customers first.
SHOPOHOLIC2015

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Disappointed ”

Written on: 03/03/2015 by Reynaldoz154 (1 review written)

I bought a coat which the zip broke on after a few wears so I went in store to explain and was told that without a recite nothing could be done which I new was wrong as it wasn't fit for purpose. I contacted newlook through email and was told to send photos and they would sort it which I did and felt like it was almost sorted.Than the person emailing me swapped to someone else and I was told that they couldn't go against the stores decision in refusing an exchange. I am waiting for a replay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic Return Service”

Written on: 02/03/2015

2 months ago I bought a pair of boots for my daughter and the main zip up the back has just broke. I returned to Colchester store, with no receipt and explained they were faulty. The member of staff was very helpful and polite. The boots were still at full price but they did not have any in store, so she offered to check online and proceeded to order them online for free delivery to our home address within 5 days. The boots arrived only 2 days later. A very happy 15 yr old daughter and mum… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Incredibly quick delivery”

Written on: 30/01/2015 by hyRafferty159 (1 review written)

My experience with ordering online from New Look has been excellent. I placed an order on 26th January and it was delivered here to France on 29th January. That is amazingly quick. I would most certainly use New Look again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Takes ages to come!!!”

Written on: 04/01/2015 by JayleneGuthrie1974 (1 review written)

SUPER disappointed with New Look's delivery service. Absolute disgrace. I have waited over a week for my products and they still haven't arrived!! BAD SERVICE. DO NOT ORDER FROM NEW LOOK ONLINE. USE ASOS.COM… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service”

Written on: 02/01/2015 by PhilipDawson (1 review written)

I think all the staff in the luton store have poor customer service. I work with public everyday and never look at customers the way they do. I dont know if they think they are all better than us, but if im going to spend money in the store then i would like a bit of a smile atleast… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“On Line Experience at New Look”

Written on: 23/12/2014

We wanted to send a Gift Card to our 12 year old Niece who lives in the UK so figured an e-card or even a real gift card from Next would be awesome as she enjoys shopping with them. When we tried on the New Look web site it failed to accept our order, it did not give us any reason but we have had issues with on-line stores in the UK when we try to shop from Canada, so assume it is to do with the fact we have a Canadian address, for some reason many UK based stores do not want to take our money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview