New Look Reviews

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★★★☆☆
2.7 / 5
427
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

The New Look shop - www.newlook.co.uk - provides womens fashion clothing, shoes and accessories at low prices. If you regularly buy New Look clothes why not share your experiences with others and write New Look reviews here. You can write anything about your New Look experience at Review Centre.

If you prefer to use New Look online instead of venturing onto the high street please write a New-Look online review and let others know about your online New Look shopping experiences.


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Latest Reviews

★★★★★

“Excellent customer care”

Written on: 26/04/2015 by Arrontra (1 review written)

I had been looking for a pair of shoes in Liverpool one as my size had sold out a very pleasant member of staff was fantastic she phoned many stores to find my size she spent so much time and effort to help me, she phoned one shop in Chester but could not get a reply and gave me the number, I phoned Chester the next day and got through to a young chap who was just as pleasant and helpful and I got what I wanted I would just like to say that I think you have great staff and a credit to new look… Read Full Review

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★★★★★

“They're fine?”

Written on: 16/04/2015

I ordered four items online for next day delivery and after reading the reviews I was a little concerned with how it would play out but already paid so decided to wait and see. I ordered a dress and two shoes, was able to track my order all the way from dispatch to delivery via DPD and knew exactly when the driver would arrive and how far he was from delivery. The items arrived promptly and in pristine packaging/condition, no errors no issues whatsoever. Honestly, I would definitely… Read Full Review

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★☆☆☆☆

“horrible home delivery ”

Written on: 04/04/2015 by nila12345 (1 review written)

I ordered some clothes online and it said it would take up to 3-4 working days for me to receive my delivery. I am yet to receive my delivery and the company cant even give me a specific time of when my parcel will be arriving!!! I then had to wait in my apartment for 12 hours yesterday and today just for nothing as the new look employee said it would be delivered anytime from 8am to 8pm! I still haven't received the parcel! sooo fed up with it! the employee I spoke to told me it would take… Read Full Review

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★☆☆☆☆

“Worst Customer Service! Abingdon”

Written on: 18/03/2015

The Abingdon store has probably the worst people working there I have ever met in my life. This weekend there was a queue going all the way from the register to the door?! And when I finally made it to the front of the queue the two girls there where chatting away at each other without giving much attention to their customers and taking forever to scan one item! The worst aspect is they are so rude or just ignore you if you ask for help or ask if they have an item in a different size like… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 15/03/2015 by Fournierat296 (1 review written)

I shop in new look a lot, I was in on Friday 13 March morning time, one of the shop assistants was actually shouting at a customer and pointing in her face, I thought she was going to hit her, she was swearing and there was other customers in the shop, I felt very uncomfortable. Another girl that works there tried to calm the girl down but she didn't seem to care about who was in the shop and who heard her, I couldn't believe that this would be allowed, I thought customers came first, I for… Read Full Review

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★★☆☆☆

“poor service”

Written on: 08/03/2015 by Makenna203 (1 review written)

I was in Bracknell store this weekend and couldn't believe there were no staff on the top floor ( footwear & clothing ) . It was really busy up there and having no one up there to assist and help was ridiculous, I waited for 20 minutes but no one came upstairs. Went downstairs and there was 2 girls on tills and 1 person on shop floor. When I asked for help was told by a member of staff she was busy with another customer and I would have to wait. I did for a further 15 minutes then I put my… Read Full Review

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Abc2015's Comment

Written on: 08/03/2015

I know just how you feel, I was in there on Saturday and it was crazy busy upstairs and no staff at all up there. I was up there for 30 minutes looking at things and trying shoes on and needed help and noone came up there. This is not the first time either this has happened. It seems to have gone to pot lately. I ended up leaving and going next door to Next where I was in there 10 minutes as I got all the help I needed. They certainly put their customers first.
SHOPOHOLIC2015

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★☆☆☆☆

“Disappointed ”

Written on: 03/03/2015 by Reynaldoz154 (1 review written)

I bought a coat which the zip broke on after a few wears so I went in store to explain and was told that without a recite nothing could be done which I new was wrong as it wasn't fit for purpose. I contacted newlook through email and was told to send photos and they would sort it which I did and felt like it was almost sorted.Than the person emailing me swapped to someone else and I was told that they couldn't go against the stores decision in refusing an exchange. I am waiting for a replay… Read Full Review

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★★★★★

“Fantastic Return Service”

Written on: 02/03/2015

2 months ago I bought a pair of boots for my daughter and the main zip up the back has just broke. I returned to Colchester store, with no receipt and explained they were faulty. The member of staff was very helpful and polite. The boots were still at full price but they did not have any in store, so she offered to check online and proceeded to order them online for free delivery to our home address within 5 days. The boots arrived only 2 days later. A very happy 15 yr old daughter and mum… Read Full Review

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★★★★★

“Incredibly quick delivery”

Written on: 30/01/2015 by hyRafferty159 (1 review written)

My experience with ordering online from New Look has been excellent. I placed an order on 26th January and it was delivered here to France on 29th January. That is amazingly quick. I would most certainly use New Look again… Read Full Review

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★☆☆☆☆

“Takes ages to come!!!”

Written on: 04/01/2015 by JayleneGuthrie1974 (1 review written)

SUPER disappointed with New Look's delivery service. Absolute disgrace. I have waited over a week for my products and they still haven't arrived!! BAD SERVICE. DO NOT ORDER FROM NEW LOOK ONLINE. USE ASOS.COM… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 02/01/2015 by PhilipDawson (1 review written)

I think all the staff in the luton store have poor customer service. I work with public everyday and never look at customers the way they do. I dont know if they think they are all better than us, but if im going to spend money in the store then i would like a bit of a smile atleast… Read Full Review

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★☆☆☆☆

“On Line Experience at New Look”

Written on: 23/12/2014

We wanted to send a Gift Card to our 12 year old Niece who lives in the UK so figured an e-card or even a real gift card from Next would be awesome as she enjoys shopping with them. When we tried on the New Look web site it failed to accept our order, it did not give us any reason but we have had issues with on-line stores in the UK when we try to shop from Canada, so assume it is to do with the fact we have a Canadian address, for some reason many UK based stores do not want to take our money… Read Full Review

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★★★☆☆

“it is okay”

Written on: 22/11/2014 by rjWatson129 (1 review written)

I think it is a very helpful. I think the store has good clothing,however for the quality could be over priced… Read Full Review

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★★★★☆

“never really had a problem with the county square store!”

Written on: 11/11/2014 by Harrington367 (1 review written)

in the Ashford store I went in there to buy a jumper I really wanted, only had size 9,10 and 10.Went in there the following week to see if they had got any more in stock, no just the same three sizes. when I got home I ordered it online and then a couple of days later I went to track my order down it wouldn't let me. Then I went into the store and the woman behind the till was very rude and I was very disappointed. Then when I was at home my mother went to pick it up and they wouldn't let her… Read Full Review

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★★★★☆

“Good service ”

Written on: 10/11/2014 by Jewel200 (1 review written)

My personal experience of the new look online order service has always been good. My latest purchase was made on Thursday 4th November, no special delivery requirements just the standard delivery and it was received by Saturday the 8th with full tracking information available. Definitely one of the best online services I've used… Read Full Review

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★★★☆☆

“fed up!”

Written on: 09/11/2014 by BroderickNelson170 (1 review written)

I visited the aldershot newlook store on the saturday just gone and brought a lovely pair of boots! unfortuantly when i went home one was a size 5 and the other was a size 8, therefore on monday i revisityed the store wityh my reciept and the lady said she would get me anther size 5! we got her do double check that the boots were correct and when she said yes i went home, to my discust when i got home and took the boots out the bag i then realise that the woman had given me 2 right feet! as… Read Full Review

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★☆☆☆☆

“Poor Customer Care! Be Cautious when buying!”

Written on: 07/11/2014

This is a message to ANYONE who shops in NEW LOOK. I recently bought flat shoes from New Look store in St. Helier Jersey... and not impressed. They were labelled as "Improved fit" I wore them for not even an hour and I already had blisters and sore toes, I am a size 3 1/2 and had bought a size 4. I knew that it wasn't that they were new and had to be "broke in" before they felt even the least bit comfy so I decided to see if I could get my money refunded.. the lady at the till went to get her… Read Full Review

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★☆☆☆☆

“PROMISED 2-4 DAYS DELIVERY - NO DELIVERY SO FAR”

Written on: 11/10/2014 by Dustin116 (1 review written)

Absolutey horrible. I've ordered a present for my mother whom I haven't seen for months as she lives in a different country. Ordered it, waited for 5 days - no delivery. Apparently there has been a delay and no on even cared to inform me. I asked them to do something about it - they refused. I asked if I can pick the item from the depot myself - they said I can't. Honestly the worst company ever!!!!!!!!… Read Full Review

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★★★★★

“Great online everytime”

Written on: 19/09/2014 by Rachaela171 (1 review written)

Use new look online all the time and never have a problem very impressed overall keep it up… Read Full Review

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★★★☆☆

“One competent staff member?!”

Written on: 03/09/2014 by DenzelAbernathy160 (1 review written)

I've been to the south shields store a many times as my lovely nieces love to go shopping there. And every time i go to buy kids tops (very little selection by the way) all the staff members seem to not want to help out. Also the queues in the store seem to go for ages and there is rarely more than one till open. I didn't enjoy the fact that there were kids running around with food in their hands and only one member of staff seemed to care about the cleanliness of the store. She also helped me… Read Full Review

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