New Look Reviews

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★★★☆☆
2.7 / 5
48% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

The New Look shop - www.newlook.co.uk - provides womens fashion clothing, shoes and accessories at low prices. If you regularly buy New Look clothes why not share your experiences with others and write New Look reviews here. You can write anything about your New Look experience at Review Centre.

If you prefer to use New Look online instead of venturing onto the high street please write a New-Look online review and let others know about your online New Look shopping experiences.


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Latest Reviews

★★★★★

“Great online everytime”

Written on: 19/09/2014 by Rachaela171 (1 review written)

Use new look online all the time and never have a problem very impressed overall keep it up… Read Full Review

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★★★☆☆

“One competent staff member?!”

Written on: 03/09/2014 by DenzelAbernathy160 (1 review written)

I've been to the south shields store a many times as my lovely nieces love to go shopping there. And every time i go to buy kids tops (very little selection by the way) all the staff members seem to not want to help out. Also the queues in the store seem to go for ages and there is rarely more than one till open. I didn't enjoy the fact that there were kids running around with food in their hands and only one member of staff seemed to care about the cleanliness of the store. She also helped me… Read Full Review

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★☆☆☆☆

“RUBBISH DELIVERY SERVICE!!!!”

Written on: 02/09/2014 by CamilaMiddleton316 (1 review written)

I ordered two things online on thursday and asked for next day delivery, its now tuesday and still no delivery has arrived. I rang up and was told they had lost my parcel. I will not be ordering from newlook AGAIN. I am dissappointed as topshop comes on time but newlook and riverisland do not!!!!!!!!… Read Full Review

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★☆☆☆☆

“Awful Service ”

Written on: 30/08/2014

I recently visited my local New Look store in Oswestry, Shropshire and has the most appalling service. There were 3 assistants working that day and as I entered they were all stood near the entrance of the shop gossiping about recent celebrity news and I was kindly greeted with a sour look, like I was an inconvenience and has somehow interrupted their little meeting. I only came in to buy a scrunchie, a small purchase, but having worked in retail for a few years I expect high quality service… Read Full Review

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★☆☆☆☆

“joke!!”

Written on: 14/08/2014 by terrimcconnellx (1 review written)

I have a new look gift card for £20. I wanted a top from which I seen on the website so I went to my local new look store and of course, it wasn't there. So instead I thought id just purchase it off the online website. I went to the website checkout and they have absolutely no option to pay with a gift card nor do they give any indication on how to do it, but eventually I found something online telling me I could pay with the gift card through pay pal. As I'm 17 my mum allowed me to use her… Read Full Review

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★☆☆☆☆

“Order never even turned up!”

Written on: 13/08/2014 by Kayleigh_22 (1 review written)

Ordered a dress to arrive as next day delivery the Saturday, as I needed the dress for the Sunday, it never turned up I rang customer services and they were not helpful at all, they said well it could still arrive as we deliver till late what a load of rubbish! It never even arrived on the Monday, I rang again they said the courier have no idea were the parcel has ended up! Great! That they will leave it a few more days to class it as lost! What help is that to me! They gave me a full refund… Read Full Review

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★★★☆☆

“Can't edit order once placed”

Written on: 07/08/2014 by trSpears255 (1 review written)

Placed a large order and didn't notice I could get free next day delivery and it wasn't obvious from the payment screen. Once I placed my order I tried to edit it, no luck. So I contacted New Look to ask if it could be changed to next day and they said no. Apparently they cannot change the order once it's placed. Really? With the amount of people that purchase items online, New Look should really think about allowing this facility… Read Full Review

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★☆☆☆☆

“Half order missing!!”

Written on: 07/08/2014 by Jessicafreyamae (1 review written)

I was disappointed to find I had been sent my order on the last possible day of the 2-4 working day time selected, and then once I had opened it, found half of it was missing! I have been offered no explanation as to why it is missing, I have simply been sent half as though I 'get what I'm given'. So disappointed and will never be using new look again!… Read Full Review

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★★★★★

“Review on staff at store no.1871”

Written on: 03/08/2014 by Scarlet121 (1 review written)

Would just like to say how helpful and friendly staff are at 1871 store .I visit this store regually and always find them so.on last occasion i visited i couldnt find something i had seen previously and Taiba knew when they were and showed me straight away Other staff have looked through the computer for me .nothing is too much troble .Ireally enjoy shopping there. I have told my freinds how good it is… Read Full Review

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★★★★★

“Young, Funky, Fresh style for everyone!”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

New Look will always be my favourite high street store to purchase clothing from. It sells clothes suitable for my age rage (early 20's) at affordable prices. In the way of customer services you don't get very much as they will leave you alone for the most part and let you do your own thing. The girls in the changing rooms are happy to give opinions and if they are free they will go and collect other sizes for you, some are happier to do it than others. The shoe section provides excellent… Read Full Review

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★☆☆☆☆

“Don't buy if you need customer service at any point in...”

Written on: 28/07/2014 by squishypiranha (1 review written)

Refunded part of my order without explanation and no response why after multiple attempts. I wanted the particular item, if it was a stock issue I was happy to wait as long as needed but no chance at all to find out why as not a single response. If a customer willing to pay and wait however long for a pair of shoes (if that was the problem - who knows?) can't get a response, what luck does anyone have if they actually need help with a return? Avoid!!!… Read Full Review

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★☆☆☆☆

“No mirrors !!”

Written on: 17/07/2014 by Harrygrace (1 review written)

New look Brookfield, trouble finding a mirror to look in in this store, not always possible, or want to try on but essential part of clothes buying to be able to pick up an item and within a short distance be able to.check out in a mirror ! Isn't it?… Read Full Review

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★☆☆☆☆

“Lazy, useless staff”

Written on: 03/07/2014 by xgeex (1 review written)

Began queuing in the Reading store and was at the front of the que immediately and there were two staff serving one seeming to be unable to complete a return that the poor customer wanted done and the other seemed unable to take the £50 that the customer wanted to use. After waiting over ten minutes 3 members of staff tried to help with the return, saw the now 8 person long que going round the store and walked away. At this point i asked one, the manager, whether she could open another till… Read Full Review

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★★☆☆☆

“Avoid Birkenhead Store!”

Written on: 27/06/2014 by zpAllison242 (1 review written)

I like the range of clothes in New Look, their shoes and underwear are particularly good and their clothing is on trend and affordable, their staff however are the worst. In my local store the majority of the staff are rude, unhelpful and actually treat you as though it's somehow getting on their nerves that you would dare to be in the store, purposely standing in front of you as you attempt to look at a display or forcing you out of he way so they can hang one top up, no excuse mes are made… Read Full Review

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★☆☆☆☆

“Dress undelivered after I paid for it but newlook say...”

Written on: 27/06/2014

I bought a playsuit online from newlook I received an e mail saying it had been delivered through my letter box, it hadn't I rang them straight away they said wait48 hours, I waited 72 they emailed me that it had been posted through my letter box, one I was not posted why would I get so wound up over it, an 2 I don't have a letter box on my door I have a secure post box .. Never ever buying from new look again and I'm going to shout it from the roof tops to any one that will listen how bloody… Read Full Review

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★☆☆☆☆

“Poor quality & poor customer service”

Written on: 24/06/2014 by vbForsyth344 (1 review written)

Bought a court shoe last week, wear it for only 1 night. No accidents and when taking it off found cut marks in couple of places. It cannot withstand even a single night wear. Took it back to the shop and they said its not manufacturing defect so cannot be taken back, it part of wear and tear. Do they know Wear and tear means wearing it multiple times. Totally disappointed, waste of money !!!… Read Full Review

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★★★★★

“lovely staff member Geri”

Written on: 18/06/2014 by angiedoug (1 review written)

Popped into the kingswood Bristol branch today and saw a pair of trousers iliked but wanted them in white, but they hadnt got any would you like me to find out if they are available on line or another branch said the very helpful assistant, she then went online and found them she then phoned another branch and found they had three pairs left. Result one very happy customer… Read Full Review

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★☆☆☆☆

“Don't even bother! Don't care about customers!”

Written on: 18/06/2014 by JoshAllen (1 review written)

First time placing and order with New Look. I ordered and paid for 3 items online. When I received my parcel I had only received 2 out of the 3 items I had ordered and PAID for. I tried emailing the company twice but no luck. I then managed to talk to someone on the live chat on their website. Who didn't seem to care and was unhelpful. They did not send my the dress for which I paid. I'm not even sure if I got an apology. Instead the person pushed a refund on me. Which is okay I guess. But… Read Full Review

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★★★★★

“LOVE NEW LOOK! !”

Written on: 09/06/2014 by Ruqayah (1 review written)

I orderered 4 garments online from New Look on the 23 May. After reading so many negative reviews I was worried because 2 coats were low in stock and I was ordering from Australia. The order was dispatched on 25 May and I received all the clothing on the 9 June so within 11 business days and I'm so happy. Everything fits perfectly and is excellent quality. I got the 2 coats, beautiful linen pants and a long sweater all for under A$120!! What a bargain! Plus free shipping. As I am 175cm I love… Read Full Review

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★☆☆☆☆

“Online service is terrible”

Written on: 27/05/2014

The shop has good value clothing, and great summer shoes but it offers an online service which does not work. I place the order online but for some reason it wont take my payment online - Customer service recommendation is place the order again in 48 hrs which I did and again it did not work so the offered solution is to go into a store to place the order.... really that defeats the point somewhat The website looks great and is easy to navigate but if you cant place the order… Read Full Review

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