New Look Reviews

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★★★☆☆
2.7 / 5
448
48% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

The New Look shop - www.newlook.co.uk - provides womens fashion clothing, shoes and accessories at low prices. If you regularly buy New Look clothes why not share your experiences with others and write New Look reviews here. You can write anything about your New Look experience at Review Centre.

If you prefer to use New Look online instead of venturing onto the high street please write a New-Look online review and let others know about your online New Look shopping experiences.


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Latest Reviews

★★☆☆☆

“Staff need better training”

Written on: 22/07/2016 by Jennyb120 (1 review written)

I've been shopping in New look for years, but today I had my first bad experience! I took a dress back that I'd bought in the sale from another branch. They'd encouraged me to use their new e-mailed receipt, which is what I showed. I was told I could only have a credit note or exchange. When I got home I found out on-line that I'm entitled to a full refund, which is what I wanted, so had a wasted journey and exchanged for something that I didn't want! (I didn't want a credit note)… Read Full Review

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★★★★★

“Customer service ”

Written on: 18/04/2016 by dgHopkins475 (1 review written)

I am writng to comment on the fantastic service by a member of staff at the Cyfartha park store. Nothing was too much trouble for her. She came all around the store with me helping me pick out items that detracted away from the stomach area as that is an area I am very conscious of .Cannot thank her enough for all the help she gave me. Thank you… Read Full Review

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★★★☆☆

“Looked on the website and Sunday opening times states...”

Written on: 10/04/2016 by Kyliemolloy (1 review written)

Looked on the website and Sunday opening times states 10am open when I arrived it said 10:30 on the door very unhappy as I then had to drive back home and come another day total waste of my time needs to be updated on the website!!!!… Read Full Review

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★★★☆☆

“Lovely items, good service ”

Written on: 11/01/2016 by SalmaKinney1957 (1 review written)

Delivery could be improved.. had a couple of issues in the past with their delivery agent but all in all a good experience… Read Full Review

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★☆☆☆☆

“Woking manager rude”

Written on: 31/12/2015 by CamilleFuller180 (1 review written)

My daughter took a black coat up to the till at Woking it was in the sale area and the price was coloured in so we assumed it was in the sale . When we got to the till it got run up and the lady looked and said oh this is wrong looks like it should be reduced. I said well yes it was in the sale area and from the tag yes I thought he same. My daughter only had so much on her so we worked out that it was reduced. Till lady came back and said sorry my manager says it's not in the sale and its… Read Full Review

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Damebabswindsor's Comment

Written on: 16/01/2016

A store manager or assistant can refuse any sale! Considering you work in M&S I am surprised you ain't aware of this. To be honest many staff members that I have encountered have nothing but been wannabe snobs and don't know how to smile nor say please and thank you, that's M&S for you.

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★☆☆☆☆

“shocking appalling service”

Written on: 19/12/2015 by Danielled145 (1 review written)

Email click and collect ready not there. Called newlook manager at the shop confirmed no delivery. Refused a refund need to put you through to warehouse they needed a tracking device number call newlook. Called newlook no thats for returned items I will call the shop. Called back parcel is there gave a fictitious name and no parcel. Back home again called newlook again. The parcel is not due to be diverted yet. Put through to a tracking specialist very sorry will arrange for the goods to be… Read Full Review

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★☆☆☆☆

“money grabbers”

Written on: 10/12/2015 by LiviaMontgomery464 (1 review written)

Newlook wont give me my money back. I ordered a dress in store from there online to be delivered to my home address unfortunately it didn't fit so i sent it back with all the nessacary documents. I took it back to my local corner shop who scanned the package and gave me a receipt with ref num. Newlook are saying they have not received it and they wont go by the ref num to show it was sent back. They told me to go into the newlook store were it was ordered from with the ref num and day i paid… Read Full Review

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★☆☆☆☆

“Terrible quality jeans and jeggings. ”

Written on: 18/11/2015 by Aisha192 (1 review written)

Do not buy black jeans or jeggings from new look. Three pairs I have now bought and each pair have ripped within a few months. Extremely poor quality for the amount that you are paying for. Would highly recommend going somewhere else for jeans/jeggings to avoid disappointment… Read Full Review

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★★★★★

“Lovely staff”

Written on: 05/11/2015 by Whitney268 (1 review written)

I was really stuck on what to wear to my works do, i asked for some advice and i was helpled to pick out a beautiful dress and even shoes to match! I was so thankful and suprised on despite the busyness they still had time to help. I would definitley return and i had many compliments on my outfit… Read Full Review

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★★★★★

“Very good service ”

Written on: 03/11/2015 by Zoegriffiths77 (1 review written)

She was very helpful, cheerful and polite. Very easy to talk to, and explained the latest fashions to all ages… Read Full Review

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★☆☆☆☆

“Really upset with Bad service ”

Written on: 30/10/2015 by yrMcMahan474 (1 review written)

i made and order 4 week before and i had received some items and couple things were not in the the package but still it was in the list. Unfortunately i didn't like the stuff and size wasn't correct. I called in customer service so many times and they were saying we'll refund now . But I haven't received anything yet . I'm sick and tired . I think I have lost my £40. I'm really unhappy. I wont recommend to anyone for shopping in new look . Really upset with bad services… Read Full Review

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★☆☆☆☆

“new look card”

Written on: 14/09/2015 by Douglasda345 (1 review written)

Went into new look ,bought some clothes. Offered a store card but must pay a £2.00 fee.So brought a bracelet for the £2.00. Since then had a bill for £26 . Asked them why? and they couldnt answer. Since then been pestered with phone calls every day. Dont bother having a card from them as its a big con.Wont be using them again !!!… Read Full Review

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★☆☆☆☆

“I ordered my clothes online and after a few days i was...”

Written on: 01/08/2015

I ordered my clothes online and after a few days i was sent a message saying they were damaged. So then i had to wait another week for click and collect and i got the wrong colours for both of my tops! How hard is it to send the right clothes?… Read Full Review

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★★★★★

“Unreal service ”

Written on: 17/07/2015 by yhRobinson327 (1 review written)

I always shop in New Look, this was my first online shopping experience with them. I must say I am really impressed. The courier was DPD, I got the best service from this courier. Text time slots, email updates and even a photo of the safe place the package was left! I am really impressed. I ordered and spent a lot more money with House of Fraser lately and it was a complete disaster. Maybe they should take a leave out of New Look's book :)… Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 10/07/2015 by Ab1122 (1 review written)

I went into the store to order a pair of shoes for my holiday which j paid £4 for next day delivery. 2 days later I still didn't have my shoes so another trip to the new look store, went it to find its on the delivery van and would be here before 7:00pm the shoes never arrived so again another trip to the store in which I was told the staff had put slandered delivery and would be here Monday! I was due to fly on holiday Friday afternoon. They gave me 10% off to buy another pair of shoes and… Read Full Review

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★★★★★

“Best Clothes Ever!”

Written on: 13/06/2015 by abbs_x_safc (1 review written)

New Look is a really good shop for girls and women's clothing. It is my favourite shop as the clothes are so trendy. The shoes are as good as any top designer label like Jimmy Choose. Every shopping spree I go on New Look is the only shop I have to go to. The staff are always nice to younger and older people. All the clothes and shoes are worth the price. I have shopped in other shops like River Island and the clothes in New Look are nicer and are not the same. You can get plain, fluorescent… Read Full Review

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Lucymarlow009900's Response to abbs_x_safc's Review

Written on: 07/09/2015

Quality as good as Jimmy Choo ha ha ha I don't think so

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★★★★★

“Stylish, Affordable Fashion & super helpful, friendly...”

Written on: 12/06/2015 by EmilianoSharp1967 (1 review written)

It's an absolute pleasure to shop at New Look, Enniskillen, Co Fermanagh There's tons of affordable styles to suit every budget, size & choice. There always seems to be a 'bargain rail' or two with great offers, which always helps for that little bit of extra retail therapy buzz! Staff are more than helpful: always very willing to help & advise & really friendly. The layout of the shop is bright & welcoming and music is not blaring at an unbearable volume, as in other shops. An elevator… Read Full Review

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★★★★★

“very happy with the service ”

Written on: 02/06/2015 by 295Compton (1 review written)

Ordered my first ever item online with new look. Very happy with the result. The delivery was very quick and the dress fits me perfectly ( followed the size guidance). Would recommend to everyone looking for an easy and pleasant shopping experience. Will definitely order more items… Read Full Review

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★★★★★

“Grate service south wales”

Written on: 29/05/2015 by Reilly59 (1 review written)

I just want to say I had fabulous service from one of the staff at New look in the south wales arrear. I came to new look a bit stressed out looking to do some last minute holiday shopping. I liked a bag I found however they did not have the colour in stock I wanted. I was greated but a very friendly and smiley face. She asked me if she could help. when I explained to her what I was looking for she said no problem and could order the item for me and get it delivered the very next day to my… Read Full Review

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★☆☆☆☆

“Appaling online delivery service”

Written on: 21/05/2015 by leepee (5 reviews written)

I recently placed an online order for around £90 which contained two items I needed for a work event plus a really pretty pair of sale shoes and a blazer to accompany a wedding outfit plus some other items. I chose an evening delivery slot the day before the work event but the order never arrived. Apparently there was a query over my address by the courier company so they just refunded my money and returned the order! I was furious as I had been waiting in and then stuck without my items… Read Full Review

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