New Look Reviews

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★★★☆☆
2.7 / 5
453
48% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

The New Look shop - www.newlook.co.uk - provides womens fashion clothing, shoes and accessories at low prices. If you regularly buy New Look clothes why not share your experiences with others and write New Look reviews here. You can write anything about your New Look experience at Review Centre.

If you prefer to use New Look online instead of venturing onto the high street please write a New-Look online review and let others know about your online New Look shopping experiences.


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Latest Reviews

★★★★★

“Good quality & great service”

Written on: 23/10/2016 by LT123JTL (1 review written)

I always shop at New Look as I find the clothes are good quality and cost effective. They have the 'in' styles and provide a great range for children and women. I was recently looking for an item in store which was sold out in my size both in store and online. The staff at the Coventry store (Ricoh Arena) were so helpful and as soon as they received stock they informed me and reserved the item in my size. … Read Full Review

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★★☆☆☆

“review from a bigger lady”

Written on: 14/10/2016 by nzGallagher476 (1 review written)

visiting a few store to see on the selections on clothes for a size 18 or bigger is very limited was very much intimidating compared to the other section and being a bigger lady myself makes me feel they your only target thin build ladies when generally the average lady now day is a bit large for my point view think you should get a bigger selection of large clothes we don't feel like we should look at are shape of body… Read Full Review

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★★★★★

“Good Variety Of Clothes & Friendly Service”

Written on: 21/09/2016 by reviewer1108 (3 reviews written)

New Look covers a range of styles & clothing types. I think there is a good range of clothing & no matter which store I go to the staff are very friendly & attentive. When there are sales on I always manage to get loads of good-quality clothes that are cheap too! I always end up spending way too much time in there… Read Full Review

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★★★★☆

“Always had good customer service. Good quality items....”

Written on: 05/09/2016 by 407Butcher (1 review written)

Always had good customer service. Good quality items. Visit very regularly. Very happy customer!… Read Full Review

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★★★★★

“Purchased something online which came and wasn't what...”

Written on: 30/08/2016 by Suzzie70 (2 reviews written)

Purchased something online which came and wasn't what I expected to be so I returned the item and within a day the funds were back in my account and the new item I decided to order arrived the next day as well! Very fast service and will happily use again from ordering online… Read Full Review

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★★☆☆☆

“Staff need better training”

Written on: 22/07/2016 by Jennyb120 (1 review written)

I've been shopping in New look for years, but today I had my first bad experience! I took a dress back that I'd bought in the sale from another branch. They'd encouraged me to use their new e-mailed receipt, which is what I showed. I was told I could only have a credit note or exchange. When I got home I found out on-line that I'm entitled to a full refund, which is what I wanted, so had a wasted journey and exchanged for something that I didn't want! (I didn't want a credit note)… Read Full Review

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★★★★★

“Customer service ”

Written on: 18/04/2016 by dgHopkins475 (1 review written)

I am writng to comment on the fantastic service by a member of staff at the Cyfartha park store. Nothing was too much trouble for her. She came all around the store with me helping me pick out items that detracted away from the stomach area as that is an area I am very conscious of .Cannot thank her enough for all the help she gave me. Thank you… Read Full Review

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★★★☆☆

“Looked on the website and Sunday opening times states...”

Written on: 10/04/2016 by Kyliemolloy (1 review written)

Looked on the website and Sunday opening times states 10am open when I arrived it said 10:30 on the door very unhappy as I then had to drive back home and come another day total waste of my time needs to be updated on the website!!!!… Read Full Review

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★★★☆☆

“Lovely items, good service ”

Written on: 11/01/2016 by SalmaKinney1957 (1 review written)

Delivery could be improved.. had a couple of issues in the past with their delivery agent but all in all a good experience… Read Full Review

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★☆☆☆☆

“Woking manager rude”

Written on: 31/12/2015 by CamilleFuller180 (1 review written)

My daughter took a black coat up to the till at Woking it was in the sale area and the price was coloured in so we assumed it was in the sale . When we got to the till it got run up and the lady looked and said oh this is wrong looks like it should be reduced. I said well yes it was in the sale area and from the tag yes I thought he same. My daughter only had so much on her so we worked out that it was reduced. Till lady came back and said sorry my manager says it's not in the sale and its… Read Full Review

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Damebabswindsor's Comment

Written on: 16/01/2016

A store manager or assistant can refuse any sale! Considering you work in M&S I am surprised you ain't aware of this. To be honest many staff members that I have encountered have nothing but been wannabe snobs and don't know how to smile nor say please and thank you, that's M&S for you.

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★☆☆☆☆

“shocking appalling service”

Written on: 19/12/2015 by Danielled145 (1 review written)

Email click and collect ready not there. Called newlook manager at the shop confirmed no delivery. Refused a refund need to put you through to warehouse they needed a tracking device number call newlook. Called newlook no thats for returned items I will call the shop. Called back parcel is there gave a fictitious name and no parcel. Back home again called newlook again. The parcel is not due to be diverted yet. Put through to a tracking specialist very sorry will arrange for the goods to be… Read Full Review

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★☆☆☆☆

“money grabbers”

Written on: 10/12/2015 by LiviaMontgomery464 (1 review written)

Newlook wont give me my money back. I ordered a dress in store from there online to be delivered to my home address unfortunately it didn't fit so i sent it back with all the nessacary documents. I took it back to my local corner shop who scanned the package and gave me a receipt with ref num. Newlook are saying they have not received it and they wont go by the ref num to show it was sent back. They told me to go into the newlook store were it was ordered from with the ref num and day i paid… Read Full Review

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★☆☆☆☆

“Terrible quality jeans and jeggings. ”

Written on: 18/11/2015 by Aisha192 (1 review written)

Do not buy black jeans or jeggings from new look. Three pairs I have now bought and each pair have ripped within a few months. Extremely poor quality for the amount that you are paying for. Would highly recommend going somewhere else for jeans/jeggings to avoid disappointment… Read Full Review

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★★★★★

“Lovely staff”

Written on: 05/11/2015 by Whitney268 (1 review written)

I was really stuck on what to wear to my works do, i asked for some advice and i was helpled to pick out a beautiful dress and even shoes to match! I was so thankful and suprised on despite the busyness they still had time to help. I would definitley return and i had many compliments on my outfit… Read Full Review

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★★★★★

“Very good service ”

Written on: 03/11/2015 by Zoegriffiths77 (1 review written)

She was very helpful, cheerful and polite. Very easy to talk to, and explained the latest fashions to all ages… Read Full Review

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★☆☆☆☆

“Really upset with Bad service ”

Written on: 30/10/2015 by yrMcMahan474 (1 review written)

i made and order 4 week before and i had received some items and couple things were not in the the package but still it was in the list. Unfortunately i didn't like the stuff and size wasn't correct. I called in customer service so many times and they were saying we'll refund now . But I haven't received anything yet . I'm sick and tired . I think I have lost my £40. I'm really unhappy. I wont recommend to anyone for shopping in new look . Really upset with bad services… Read Full Review

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★☆☆☆☆

“new look card”

Written on: 14/09/2015 by Douglasda345 (1 review written)

Went into new look ,bought some clothes. Offered a store card but must pay a £2.00 fee.So brought a bracelet for the £2.00. Since then had a bill for £26 . Asked them why? and they couldnt answer. Since then been pestered with phone calls every day. Dont bother having a card from them as its a big con.Wont be using them again !!!… Read Full Review

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★☆☆☆☆

“I ordered my clothes online and after a few days i was...”

Written on: 01/08/2015

I ordered my clothes online and after a few days i was sent a message saying they were damaged. So then i had to wait another week for click and collect and i got the wrong colours for both of my tops! How hard is it to send the right clothes?… Read Full Review

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★★★★★

“Unreal service ”

Written on: 17/07/2015 by yhRobinson327 (1 review written)

I always shop in New Look, this was my first online shopping experience with them. I must say I am really impressed. The courier was DPD, I got the best service from this courier. Text time slots, email updates and even a photo of the safe place the package was left! I am really impressed. I ordered and spent a lot more money with House of Fraser lately and it was a complete disaster. Maybe they should take a leave out of New Look's book :)… Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 10/07/2015 by Ab1122 (1 review written)

I went into the store to order a pair of shoes for my holiday which j paid £4 for next day delivery. 2 days later I still didn't have my shoes so another trip to the new look store, went it to find its on the delivery van and would be here before 7:00pm the shoes never arrived so again another trip to the store in which I was told the staff had put slandered delivery and would be here Monday! I was due to fly on holiday Friday afternoon. They gave me 10% off to buy another pair of shoes and… Read Full Review

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