New Look Reviews

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★★★☆☆
2.7 / 5
48.3% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

The New Look shop - www.newlook.co.uk - provides womens fashion clothing, shoes and accessories at low prices. If you regularly buy New Look clothes why not share your experiences with others and write New Look reviews here. You can write anything about your New Look experience at Review Centre.

If you prefer to use New Look online instead of venturing onto the high street please write a New-Look online review and let others know about your online New Look shopping experiences.


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Latest Reviews

★★★★★

“Young, Funky, Fresh style for everyone!”

Written on: 29/07/2014 by Shopaholic666 (7 reviews written)

New Look will always be my favourite high street store to purchase clothing from. It sells clothes suitable for my age rage (early 20's) at affordable prices. In the way of customer services you don't get very much as they will leave you alone for the most part and let you do your own thing. The girls in the changing rooms are happy to give opinions and if they are free they will go and collect other sizes for you, some are happier to do it than others. The shoe section provides excellent… Read Full Review

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★☆☆☆☆

“Don't buy if you need customer service at any point in...”

Written on: 28/07/2014 by squishypiranha (1 review written)

Refunded part of my order without explanation and no response why after multiple attempts. I wanted the particular item, if it was a stock issue I was happy to wait as long as needed but no chance at all to find out why as not a single response. If a customer willing to pay and wait however long for a pair of shoes (if that was the problem - who knows?) can't get a response, what luck does anyone have if they actually need help with a return? Avoid!!!… Read Full Review

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★☆☆☆☆

“No mirrors !!”

Written on: 17/07/2014 by Harrygrace (1 review written)

New look Brookfield, trouble finding a mirror to look in in this store, not always possible, or want to try on but essential part of clothes buying to be able to pick up an item and within a short distance be able to.check out in a mirror ! Isn't it?… Read Full Review

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★☆☆☆☆

“Lazy, useless staff”

Written on: 03/07/2014 by xgeex (1 review written)

Began queuing in the Reading store and was at the front of the que immediately and there were two staff serving one seeming to be unable to complete a return that the poor customer wanted done and the other seemed unable to take the £50 that the customer wanted to use. After waiting over ten minutes 3 members of staff tried to help with the return, saw the now 8 person long que going round the store and walked away. At this point i asked one, the manager, whether she could open another till… Read Full Review

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★★☆☆☆

“Avoid Birkenhead Store!”

Written on: 27/06/2014 by zpAllison242 (1 review written)

I like the range of clothes in New Look, their shoes and underwear are particularly good and their clothing is on trend and affordable, their staff however are the worst. In my local store the majority of the staff are rude, unhelpful and actually treat you as though it's somehow getting on their nerves that you would dare to be in the store, purposely standing in front of you as you attempt to look at a display or forcing you out of he way so they can hang one top up, no excuse mes are made… Read Full Review

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★☆☆☆☆

“Dress undelivered after I paid for it but newlook say...”

Written on: 27/06/2014

I bought a playsuit online from newlook I received an e mail saying it had been delivered through my letter box, it hadn't I rang them straight away they said wait48 hours, I waited 72 they emailed me that it had been posted through my letter box, one I was not posted why would I get so wound up over it, an 2 I don't have a letter box on my door I have a secure post box .. Never ever buying from new look again and I'm going to shout it from the roof tops to any one that will listen how bloody… Read Full Review

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★☆☆☆☆

“Poor quality & poor customer service”

Written on: 24/06/2014 by vbForsyth344 (1 review written)

Bought a court shoe last week, wear it for only 1 night. No accidents and when taking it off found cut marks in couple of places. It cannot withstand even a single night wear. Took it back to the shop and they said its not manufacturing defect so cannot be taken back, it part of wear and tear. Do they know Wear and tear means wearing it multiple times. Totally disappointed, waste of money !!!… Read Full Review

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★★★★★

“lovely staff member Geri”

Written on: 18/06/2014 by angiedoug (1 review written)

Popped into the kingswood Bristol branch today and saw a pair of trousers iliked but wanted them in white, but they hadnt got any would you like me to find out if they are available on line or another branch said the very helpful assistant, she then went online and found them she then phoned another branch and found they had three pairs left. Result one very happy customer… Read Full Review

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★☆☆☆☆

“Don't even bother! Don't care about customers!”

Written on: 18/06/2014 by JoshAllen (1 review written)

First time placing and order with New Look. I ordered and paid for 3 items online. When I received my parcel I had only received 2 out of the 3 items I had ordered and PAID for. I tried emailing the company twice but no luck. I then managed to talk to someone on the live chat on their website. Who didn't seem to care and was unhelpful. They did not send my the dress for which I paid. I'm not even sure if I got an apology. Instead the person pushed a refund on me. Which is okay I guess. But… Read Full Review

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★★★★★

“LOVE NEW LOOK! !”

Written on: 09/06/2014 by Ruqayah (1 review written)

I orderered 4 garments online from New Look on the 23 May. After reading so many negative reviews I was worried because 2 coats were low in stock and I was ordering from Australia. The order was dispatched on 25 May and I received all the clothing on the 9 June so within 11 business days and I'm so happy. Everything fits perfectly and is excellent quality. I got the 2 coats, beautiful linen pants and a long sweater all for under A$120!! What a bargain! Plus free shipping. As I am 175cm I love… Read Full Review

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★☆☆☆☆

“Online service is terrible”

Written on: 27/05/2014

The shop has good value clothing, and great summer shoes but it offers an online service which does not work. I place the order online but for some reason it wont take my payment online - Customer service recommendation is place the order again in 48 hrs which I did and again it did not work so the offered solution is to go into a store to place the order.... really that defeats the point somewhat The website looks great and is easy to navigate but if you cant place the order… Read Full Review

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★★★☆☆

“Appalling online service!”

Written on: 25/05/2014 by Samiyah (2 reviews written)

I recently found an amazing kimono on the New Look website, I was out shopping the same day so decided to pick it up. Unfortunately, it wasn't in the shop so did order online. Free delivery when spending over £45 which isn't difficult for a shopaholic like myself! My delivery didn't arrive! I went to find their order number in my emails to contact them regarding this however, I noticed an email from Hermes saying it had been delivered to my letterbox. Impossible seeing as my letterbox can… Read Full Review

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★★★★☆

“I like NewLook fashion”

Written on: 22/05/2014 by LittleSexySkirt (1 review written)

I often visit NewLook. They have really nice fashion items and most of the time they fit well. Disapointed this time around though as I ordered a black mini skirt on-line in large (size 16 which is normally generous for me)but when I tried it on it's so skimpy and tight. It's going to have to go back :-( a real shame as it's a really cute skirt with a gold bar decoration on the front. I also ordered a pack of lace panties, but pleased to say these fit and look really good. So normally… Read Full Review

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★★★★★

“I love this place! ”

Written on: 21/05/2014 by LaiLai (3 reviews written)

I always buy my clothes from here. They're always such good quality and good price! Even shopping online I know what size to order and it's always here really fast! Love newlook!… Read Full Review

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★★☆☆☆

“I brought the skinny mint green jeans on Friday, I...”

Written on: 19/05/2014 by Glover221 (1 review written)

I brought the skinny mint green jeans on Friday, I wore them Monday and after a few hours they ripped. I'm not happy at all, can't even get a refund back on them!!!… Read Full Review

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★☆☆☆☆

“Rubbish clothes, slow to refund.”

Written on: 06/05/2014 by Jamison1960 (1 review written)

All the dresses and tops which I sent for looked great on the website. When they arrived, they were a huge disappointment, made of cheap, poor-quality materials like stretchy polyester - yuk! I had notification of my return a few days later, but no refund, and I'm still waiting three weeks later, with no sign of it. I think I'll stick with M&S!… Read Full Review

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★★★★★

“Polite and helpful staff”

Written on: 04/05/2014 by ybWood487 (1 review written)

I would like to make comment about the very efficient, helpful and friendly staff at your New Look branch in John Street Porthcawl Bridgend. Apart from the fact that they have been very helpful towards my temporary disability, this year you have some gems floating around. I an in my later 50s but some of the clothes are very age friendly and stylish… Read Full Review

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★★★★☆

“always friendly and helpful”

Written on: 20/04/2014 by barbcole (1 review written)

Great service again from NewLook. Lovely staff member offering assistance in store and helping by ringing round other stores and reserving shoes for my daughter. Follow up phone calls were all to helpful staff. We have had a similar experience before when we had a problem with a coat and needed to exchange for a certain size. Keep up the good work!… Read Full Review

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★☆☆☆☆

“Love shoes murf”

Written on: 09/04/2014 by Thesmurf (1 review written)

I placed an order in a store to be delivered, it wasn't delivered on time and no courtesy email to let me know. When i then had to chase up the order their Customer service need a lot of training as I found them rude and unhelpful, actually raising her voice at me on the phone!! I have been a retail manager for over 10 years and I would be disgusted if my staff spoke to customers in that manner. It's a shame that the customer service department let this company down as thought the staff in the… Read Full Review

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★☆☆☆☆

“Nasty staff”

Written on: 05/04/2014 by Sandersim313 (1 review written)

They are very happy when you spend a fortune, but slams the keys on the till when you return STAFFORD stores the lady manager has a problem… Read Full Review

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Hrhannah's Comment

Written on: 06/06/2014

agreed today we tried to return a faulty product and they claimed it wasn't at all faulty and were so rude they were like saying to us its not faulty and that that's our opinion and they should give a refund on items that are faulty not just a credit note so attitude overall was awful.

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