New Look Reviews
Summary
The New Look shop - www.newlook.co.uk - provides womens fashion clothing, shoes and accessories at low prices. If you regularly buy New Look clothes why not share your experiences with others and write New Look reviews here. You can write anything about your New Look experience at Review Centre.
If you prefer to use New Look online instead of venturing onto the high street please write a New-Look online review and let others know about your online New Look shopping experiences.
Media Gallery for New Look
Latest Reviews
★★★★☆
“Help?”
Written on: 18/05/2013
I placed my order yesterday morning for next day delivery. I got an email last night saying my order had been dispatched and that I could track it. When I logged on to track the order it said it was complete? Is this right? Because I haven't received it yet? (read more)
★★★★☆
“Great customer service”
Written on: 10/05/2013
I made an order in March and waited for it for a month. Having read bad reviews about New Look I started to regret my purchase. I contacted New Look and was surprised how quickly I got the answer. I was told they would class the order as lost in transit and process a full refund. The money was returned immediately. Because of the great customer service I decided to make a new order. After 8 working days I finally received my order. One of the shirts had a tiny hole in it but it was easily... (read more)
★☆☆☆☆
“Click and Collect- a joke”
Written on: 10/05/2013 by Aliiiceh (1 review written)
2 weeks ago I placed a Click and Collect order for a dress that was an 'online exclusive'. After a week I had still not received an email to tell me my item was in store. I emailed New Look and sent them a message on Facebook. I was told the item would probably be delivered to my store on Sunday (9 days after I placed the order). By the following Tuesday (11 days after ordering)I had still not heard anything about my order, so I decided to ring their customer service line. After chasing... (read more)
★★★★☆
“Better than I expected ”
Written on: 09/05/2013 by Marie_Bearie
I was a bit skeptic at first about ordering at newlook.com because of all the bad feedback I read. But I decided to take the risk. I ordered a pair of creepers on the 12th of April, the order was dispatched on the next day. It arrived pretty quickly to be more exact on the 24th April. Also I did send a e-mail on when my order is going to arrive and I got a reply within a few hours! The creepers were the exact same as in the picture, the fitting is perfect, the quality is great. And I'm... (read more)
★☆☆☆☆
“Rude manager!!”
Written on: 27/04/2013 by Lucywhit
When returning a item at Windsor new look in store the manager was rude and treated me like she was better than me. When I asked why I had removed a tag wich I had stated I had done and wondered if that would effect my getting a refund she replied with a attitude "why would you do that if you knew you were going to return it. We cannot sell it on now". She acted like I had done it on purpose and had really attended her.. I would not reckoned that shop purely for the awful manager! (read more)
★☆☆☆☆
“New Look, Oxford Circus. No service, bad attitude!”
Written on: 22/04/2013
I had puchased two items in the sale 2 days ago, but as they were not suitable for the occasion I went to the Oxford Circus store to exchange them for something suitable. I didn't find anything so I went to the till to get a credit note. The girl at the till told me she couldn't give me a credit note & I could only exchange the items. When I asked what would happen if the items I exchanged for cost less, and I might need a credit note for the difference she told me I'd have to make sure it... (read more)
★★☆☆☆
“Very poor delivery service!”
Written on: 12/04/2013 by CatieKersleyy (1 review written)
I ordered 2 items from New Look a week ago with standard UK delivery (2-4 days) as I live in a rural area I expect it within 4 days but waiting over a week is just shambles! I'm very angry with the service I have been given and customer service isn't very helpful and can be very rude! I enjoy shopping in store but online I have ordered twice now and had to suffer with a long long wait! The 'track your order' service on the site is awful and never works! My parcel always comes up as 'not in... (read more)
★☆☆☆☆
“Very disappointing delivery and customer services”
Written on: 05/04/2013
I paid 4,95 for alternative delivery, where you choose a specific day for the order to be delivered, I had taken the day of work so I could be there and nothing. Tracking was useless as it had not been updated and customer services were less than helpful. I received the order 2 days late with no explanation or refund of the delivery costs I paid extra in good faith. I would only advice ordering from New Look online if you have low expectations on delivery and customer services. The actual... (read more)
★★★★★
“Excellent Service and better than expected”
Written on: 28/03/2013 by moodstone (1 review written)
I ordered 2 items of clothing online .These were meant to take 3 days before I could pick then up.I had an email a day earlier so was very pleased. The items were of excellent quality and this was a stress free experience of shopping.Would definately order online again.Highly reccomended (read more)
★☆☆☆☆
“Poor delivery, bad customer service, low quality products.”
Written on: 27/03/2013
So, at first I thought this was just an unlucky experience, but no: I've ordered from New Look quite a few times now and every time I order it's expensive (£4+) and super slow (5-12 days average). 99% of other stores deliver within 1-3 days and have either free delivery or at a decent price (£1-£2). It's like you're paying them to deliver it as slow as they possibly can. It takes them 2+ days to dispatch too, so it's an absolute nightmare. I only order 1-2 things! Online is bad, and the... (read more)
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Showing 1 - 10 of 330 Reviews
★★☆☆☆
“I have ordered from new look a couple of time with no...”
Written on: 25/03/2013
I have ordered from new look a couple of time with no problem. But my latest order will be the last. I ordered a coat over 2 weeks ago for next day delivery as I was leaving the country. The whole day went by and nothing, no delivery. I phoned and they said there was a 'technical glitch in the system' and that it will 'probably be sorted out in a few days. Errrmm I don't a few days I'm leaving the country so I asked for a refund. They said nope sorry its still processing so they are unable... (read more)
★☆☆☆☆
“NO next day delivery but had payed for it”
Written on: 23/03/2013
Having read the BAD reviews about new looks next day delivery after I had placed my order, I decided to ring them & track my order, NO SIGN of delivery that day.. Waited on hold for ages to get through to customer services whom Wernt very helpful she told me I might recieve my parcel the following Monday. We shall see & I hope I get a refund for the extra costs! (read more)
★★★★☆
“Love it in store....”
Written on: 21/03/2013
I love newlook in store. They have plently of choice and are generally affordable. I've never bought anything online but I have tried! Everything I want they never have in stock in my size, and size 8 to 10 isn't exactly uncommon! They are extremely slow to restock, I must've been trying to buy these jeans for a month now, with no luck. Newlook is my favourite shop, I just wish they would improve their online services! (read more)
★★☆☆☆
“online shopping”
Written on: 18/03/2013
I was ordering some clothes and when I went onto the checkout the page kept flashing and wouldn't let me click anything, that was for delivery. I then went on click & collect and it didn't flash but it wouldn't let me click on the pay button. (read more)
★☆☆☆☆
“Customer services - non existent!!!!”
Written on: 15/03/2013
E mailed the customer services department, they have failed to respond. So either they don't rate customers highly or they are inundated with complaints and haven't had time to respond yet. (read more)
★☆☆☆☆
“Rubbish beyond words”
Written on: 14/03/2013 by roehead1942
Constantly order products for click and collect to be partially refunded later with no email or explanation of what you are being refunded for. Have also ordered in the normal way and the website thanks you for your order. No confirmation email is then sent- the order mysteriously disappears and the product now out of stock once more. No record anywhere in your account of ever ordering the stuff! Scroll through hundreds of 'sale' items- all out of stock. I am amazed in this day and age in... (read more)
★☆☆☆☆
“Click & Collect DISGRACEFUL!”
Written on: 14/03/2013
Ordered clothes for a click and collect 3 weeks ago, NEVER got an email saying that it was ready to be collected. Everyday I looked at the track my order status and was continueses of 'Processing'. Was ment to be available for pick up on the 20th... Never either received an email saying it was being delayed! Just sent a long awaking complaint email to them, as they have taken my money while I have recieved nothing! I'm a frequent online shopper and for my first time at click and collect I am... (read more)
★☆☆☆☆
“CUSTOMER SERVICE IS POOR”
Written on: 14/03/2013
Heard there has been a problem with their click and collect sevice, fine. but i miled their custmer service, who told me to call the store, i called the store and the store dint pick till i tried again a million times the next day, still i got no favourabke answer after my order had gone for over 2 weeks. i called the customer care line again, they promid=sed to mail me on the progress and still havent gotten back to me. really annoying. and it was a gift for my mother inlaw, sadly its... (read more)
★★☆☆☆
“Data protection”
Written on: 12/03/2013
I get someone eles details, I complained and was told its not their fault.... its been about 3 months and still not resolved. (read more)
★★☆☆☆
“Took too long!”
Written on: 27/02/2013 by laurenamy93 (8 reviews written)
New Look has always been one of my favourite shops but had weirdly never used their online shop before. I made an order a few weeks ago and I was gutted when the order took over a week to get to me despite the 2-3 day delivery estimate. The boots I ordered were nice but I didn't have them for when I wanted, I will go in-store next time! (read more)
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Showing 11 - 20 of 330 Reviews
★★☆☆☆
“Still waiting....”
Written on: 21/02/2013
I ordered mine with gift vouchers from Christmas, the minute I got them.... It's the new year and I still don't have any clothes! I really need them for this weekend but to be honest I don't think I will be seeing them, considering every one else's reviews.... Really disappointed ! (read more)
★☆☆☆☆
“False Advertising”
Written on: 21/02/2013 by shantime
I brought some shoes that were listed as Vegan all the materials were listed as "other". Received shoes with leather soles. As I do not live in the U.K. I am expected to pay postage both ways in order to return shoes. Have sent email asking why the information given is false and what they recommend I should do and No one has respond at all, neither have they changed the false information on their site. (read more)
★☆☆☆☆
“AWFUL”
Written on: 21/02/2013
Awful service, awful online systems, awful customer care. I wouldn't ever shop in New look again. How low this once industry leader has sank, sadly there is no return for this lot and I expect to see it go the way of Woolworths and Comet in 2013. (read more)
★☆☆☆☆
“BAD POSTAL SERVICE”
Written on: 18/02/2013
I needed a outfit and paid extra money so it would get here on time and they have lost it!!! And I cant cliam back the money because it hasn't been 10days but It aint gonna come because they have lost it!!!!! NOT IMPRESTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
★★☆☆☆
“Not what I expected”
Written on: 16/02/2013
I live in the United States and was so happy to find a site that sells nice, cheap clothing. I was so excited, I ordered about $58 worth of items to get free international shipping. It was really my fault for not realizing that I should've converted the currency to US dollars, so I actually spent way more than I intended to. I guess £58 equals to $90. If you're from the US or another country, make sure to google the proper amount. Turns out, it's not as affordable as I thought. They should... (read more)
★☆☆☆☆
“Rude Staff”
Written on: 16/02/2013
I just phoned two new look stores one that answered by a "hello" in a "can't be bothered with you" tone and the other when asked if she could check if there was a top in stock said to me "cool. 2 secs." whilst I waited 5 minutes to find her coming back to the phone saying "we don't have the top" with no apology. To me both these communications sound like they are talking to a friend and certailnly do not advertise a good reputation or customer service. (read more)
★☆☆☆☆
“NEW LOOK”
Written on: 14/02/2013
I placed my order on Jan 6th for a maternity dress and I still didn't get it! No customer service, no reply on my emails, no refund, no nothing!!!! I wonder is it possible that there is no law repercussion for this retailer because this is a classic they don't care!!!! (read more)
★☆☆☆☆
“worst online experience”
Written on: 12/02/2013 by ingute
i ordered 3 items for my holiday allowing at least 2 weeks for delivery after waiting almost 7 days for the parcel i checked the parcels status online and it stated PARCEL STOLEN ... so they knew this had happened but didnt think to notify myself , refund my money or send a replacement item . i called new look customer service who wasnt really interested in my problem and said 1 item was now out of stock , there was no appology or sympathy and eventually i was offered for the inconvenience a... (read more)
★☆☆☆☆
“DON'T TOUCH WITH A BARGE POLL!!!!!”
Written on: 11/02/2013 by AnniBelle
I am totally astounded by the reviews on this site! They are all my story exactly. Ordered on 27 Dec, still nothing. All emails get ignored and phoning just get's you fobbed off. None of the tel. Numbers given work from outside the Uk! This is the most atrocious service I have ever had from online shopping. They don't deserve to have your custom even in their stores. It's an outrageous disgrace!!! (read more)
★★★★★
“Top Job, Thanks!”
Written on: 11/02/2013 by Olivia-Edwards (1 review written)
I went into store and they didn't want the pair of shoes I wanted in stock in my size, went to the front desk and asked if I could place an order for delievery. It was no bother and i could also pay cash. I ordered at about 7pm on the Saturday evening and they were delivered first thing Monday moring. I really couldn't fault the service would recommend to anyone. Top job, thanks very much! (In the UK) (read more)
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Showing 21 - 30 of 330 Reviews
★☆☆☆☆
“ReallyBAD”
Written on: 11/02/2013 by Aardappel
In November i ordered some clothes for my girlfriend and 1 sweater for myself. Everything arrived accept my sweater.. the most expensive item GRRR. After 4 emails i got emailed that they would give my money back because the sweater was no longer available. So far no problems. Accept now i'm waiting over 6 weeks to get my money back. I send a dozen of emails, with no result.. I don't gonna call them because i live in Holland, and don;ty want to have a big phone bill... Terrible!! NEVER GONNA... (read more)
★☆☆☆☆
“NO!!!!!!!!!!”
Written on: 07/02/2013 by chloe_95
I first used click and collect in november, after 3 weeks of going in the store asking if im stuff was ready and sending emails but getting no replies, i ring them and all they can do is offer me a refund because my stuff went missing. stupidly on the 27th January i order some shoes, click and collect thinking that they hassle last time was caused by the christmas rush. but no surprise i'm still waiting on my item, they have already took my money and they won't email me back, i'm so fed up... (read more)
★★★★☆
“Overall,I'm happy with my online shopping experience...”
Written on: 02/02/2013 by ananasek
2 weeks ago I made an order on their website for value of 70 euros and was so happy about avoiding the shops and difficulties of finding the right sizes of clothes and all (plus size ranges aren't really good in stores). Afterwards I thought I would check the reviews and oh god.. I got scared to death because the amount of people that had problems with the online shopping. Luckily my items came in after 10 working days which was three days late because its supposed to be here in 5-7 working... (read more)
★☆☆☆☆
“Loud street noise”
Written on: 23/01/2013 by warwick1
Loud music was blaring out of the York store today causing a nuisance to passers by. (read more)
★☆☆☆☆
“Claim for refund REF: 4444/1375398 from 27 Dec 2012”
Written on: 20/01/2013
Dear Claire McGill and to all the Customers New Look, I prefer to use the internet pages of this company beacuse like that all the future customers can know what kind of company is this. Claim for refund REF: 4444/1375398 from 27 Dec 2012, is still open as a case, i was sending more the 40 e-mail to all the e-mail account that i find on internet, my cell phone bill is more then 120 euros only with calls to UK, not even today i don‘t get my items (3 orders) and they refund my money to... (read more)
★☆☆☆☆
“Appalling ”
Written on: 16/01/2013 by Clo123456
I got a newlook card last summer thinking it was a good idea as the lady that worked there bugged it up so much I thought I would get one. What a mistake! I paid of every time I got a billing receipt from Newlook, Until one time I was on holiday don't realise my newlook card was due. Which I paid of straight when I got home. I know carnt use my newlook card because of the mistake I made. Which I do not understand why as I paid it of when I got home! I would not ever get another store card... (read more)
★☆☆☆☆
“Completely Dis-satisfied”
Written on: 09/01/2013 by plyons
Completely and utterly disgusted with the horrible lack of customer service. My daughter ordered and received a large order from New Look for Christmas. A few of the pieces did not fit, but because they were a Christmas gift, she was outside the 14 day return policy. We tried to email to ask if an exchange for other items could still be made and received no response. I have emailed two more times, with no response. As we are in the US, we tried to call the 800 number, which did not... (read more)
★☆☆☆☆
“Worst Mistake Ordering Online.”
Written on: 08/01/2013
i ordered clothes from the sale day after christmas, i recieved 2/3 items and have tried emailing and calling and have recieved no answers what so ever. i am appauled by the lack of communication. i am still awaiting replies after sitting on the phone for 15 minutes waiting for an answer. all i want is a refund. never use new looks online service. utterly disgusted. (read more)
★☆☆☆☆
“Do not shop!!”
Written on: 05/01/2013
I ordered some clothes in the sale on christmas day. Got an email on the 28th saying it had been despatched. It said to track my order online but all it said was processed. I phoned up on the 3rd of january they told me that it was out for delivery and should be delivered on the 4th/5th they refunded my postage wich was the only good thing really. So i phones up today to see what was going on and they have now told me that it has been "lost in transit" and that no other order would be able... (read more)
★★★★★
“Excellent customer service!”
Written on: 03/01/2013 by Devon10
I ordered a number of maternity items as I suddenly couldnt fit into any of my clothes, it was just before xmas day so imagined delivery to be slower than usual. Goods were dispatched quickly with full tracking, i somehow missed the HErmes delivery driver 3 times, so in a panic phoned customer services on new years eve. They were extremely professional, contacted the driver whilst I was on hold and sorted it all for me. My clothes were delivered later than day, v impressive considering the... (read more)
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Showing 31 - 40 of 330 Reviews
★☆☆☆☆
“New Look online shopping deliver stress not clothes!”
Written on: 28/12/2012 by Shoppinglover
I've liked New Look for their decent prices and nice clothes. Last year I ordered clothes online a couple of time without any problems however I ordered some things online recently and after 4 days my order is still listed as processing. I emailed costumer service yesterday morning politely asking them how long it ussually takes for an order to process and they haven't replied (Despite promising a reply within 12 hrs!) You have to pay to ring up costumer service and I am scared to ring up to... (read more)
★☆☆☆☆
“Terrible customer service ”
Written on: 27/12/2012 by Coralcoombes10 (1 review written)
DO NOT ORDER OFF THE WEBSITE. My delivery of £96 NEVER arrived although I was assured it was. I was offered a refund as if that was doing me a favour. NO APOLOGY, NO UNDERSTANDING. This is the 3rd time in 3months New Look has messed my orders. THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR WHEN ORDERS ARE MESSED UP. EVEN THE CUSTOMER SERVICES TEAM ON THE PHONE IS DISGRACEFUL NO APOLOGIES even when I told them they were my christmas presents and christmas has now been and gone (read more)
★☆☆☆☆
“Con Artist -never going there again!!!”
Written on: 21/12/2012 by mikk700
I went in to a shop in Walthemstow, the worst costumer service!!! had a love to shop voucher for 10 pound..i found an item for 3 pound and sadly lost the difference...! no one in the shop had told me that that would be the case, instead, they have embarrassed me in front of other costumers- Don't Go There!!!! the worst website ever-haven't got a number to complain.. companies like that should have taken their license away!!! never going there again (read more)
Beth1236's Response to mikk700's Review
Written on: 22/12/2012
what are you on about they dont have a number?! look on newlook.com
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Hollys1992's Response to mikk700's Review
Written on: 07/01/2013
Really sorry to hear this! I work in a Newlook down in Devon and the remaining should have actually been put on a gift card.
Reply to this comment
★☆☆☆☆
“THE WORST CUSTOMER SERVICE IN THE HISTORY OF RETAIL”
Written on: 19/12/2012
Order promised in shop after two days. Three weeks, several phone calls and 7 messages later no one has got back to me and order still not arrived. You cannot claim a refund unless you return the items but as they don't arrive you cannot do this, and as you cannot get a response from customer service you are left frustrated and out of pocket. I am now going to try to claim money back from credit card but have wasted hours of my time with this appalling company. (read more)
★☆☆☆☆
“Liers ”
Written on: 18/12/2012 by Blondeshortie
Ordered online for click and collect due to poor stock in my local shop, got a confirmation email and was told it would be at the store two days after. This was back in mid November, went in a few days after to see if it was in, and it wasnt, so after going home and emailing them, there was no reply, so we went ahead and rang the customer service line.. And a joke doesn't come close they are a bunch of liars, there's been 6 phone calls so far of which all of them have said the money will be... (read more)
Ztevemartin's Response to Blondeshortie's Review
Written on: 28/12/2012
i have had the same problem. Only i have not been able to get through to customer services. I am fuming, i think i will take this higher than customer complaints!!
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★★☆☆☆
“not good at all”
Written on: 17/12/2012
i have ordered a bracklet for £5.99 and it said buy one get one free but today i have receive my package and just receive one there no use of lying to the customer just tell them the truth also i ordered two dresses and the brackets together and the delivery was free because it went over £45 but unfortunately after few days they told me that one of the top was out of stock so i needed to pay for my delivery also if something not in stock can we know on the day we ordered it not few days... (read more)
★☆☆☆☆
“New Look = Scam Artists”
Written on: 17/12/2012 by ashcat (1 review written)
I placed an order on New Look's website on November 20th and have yet to receive my items or ANY response from the New Look staff. I have contacted them a dozen times only to receive their automated e-mail stating I will be contacted within the next 48 hours. No one ever contacts me. The status of my order is DISPATCHED, my credit card has been charged, and yet here I sit with nothing to show for it. At this point I just want my money back, I don't want anything to do with this joke of a... (read more)
Brcunningham's Response to ashcat's Review
Written on: 17/12/2012
i have currently sent my story to bbc watchdog and as it is similar to yours i think you should do the same. i think that this needs to be looked into because it is a con and they shouldnt be allowed to get away with it the more of us who complain the more notice they will have to take.
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★☆☆☆☆
“Horrid Experience”
Written on: 10/12/2012 by FadedLook
Since recently, New Look ordering system is in total disarray. I have tried different cards, accounts by phone and online ordering yet nothing works. Money gets deducted from my account for 2 days, gets returned, but the order never goes through. All New Look customer reps have to offer in return is a clueless "we do not know what is going on". Nobody from New Look, not even the managers are willing to offer an explanation or say when/how this issue will be resolved. I've asked all my... (read more)
Ashcat's Response to FadedLook's Review
Written on: 17/12/2012
I should add that I am located in the US and the shipping for my order is quoted as "5-7 business days"... apparently it is more like 5-7 business WEEKS (if I ever get my order, that is).
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★☆☆☆☆
“WILL NEVER EVER ORDER AGAIN, 3 weeks later no delivery...”
Written on: 06/12/2012 by kimmiesue
WILL NEVER EVER ORDER AGAIN, 3 weeks later no delivery and all emails ignored and nobody will answer the phone!!! PEOPLE BEWARE, the only thing they deliver is stress, hassle and aggrivation. So bad they shouldn't be allowed to trade online, a disgrace of a company. (read more)
Mavish.siddeque's Response to kimmiesue's Review
Written on: 14/12/2012
innit, tell me about it!!!! :@
Reply to this comment
★☆☆☆☆
“THIEVES”
Written on: 03/12/2012
Horrible client service, have to wait extremely long for a reply, and usually you don't even get a reply at all. I made an order, sizing is unaccurate, so I had to return a piece, which cost me a lot to send it back cause I used signed for. they don't have an adequate service for returning, you have to PAY shipping to return! I am still waiting for my refund! after two months! they completly ignore my emails... I think I lost my money.. so seriously, I would NOT recommend shopping... (read more)
Dske's Comment
Written on: 03/12/2012
btw, they don't even take the time or effort, to put sizes on all products on their site or put pictures of the items worn by a person.. I bought a top, who suddenly has batwings, wasn't mentioned anywhere in the description!
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Showing 41 - 50 of 330 Reviews
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Aleena112's Comment
Written on: 05/01/2013
I have the same problem. ordered my stuff on the 24th and It still hasn't arrived.
I have written them an email.
I have heard the same from alot of people on newlook facebook page. Poor service !!
Nati_Tashi's Comment
Written on: 07/01/2013
Yeah its terrible service! Will be going into the store to make future purchases