Webfusion - www.webfusion.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Worst Support Ever”
Written on: 18/05/2013 by virtualROI (1 review written)
My server had a catastrophic failure on Thursday and it was down for over 24 hours while they set up a new one. I then had to reinstall everything back onto it and something is still broken and they refuse to help me fix it. All my clients had now websites or emails during this time. Avoid using them at all costs. (read more)
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★☆☆☆☆
“Avoid”
Written on: 13/05/2013
Last Wednesday my SharePoint server got turned off. 5 days later they still haven’t found my data. The exchange server migration from 2007 to 2010 did not go well. Missing lots of data, such as contacts, calendar entry’s and emails. Been told they can’t do anything about that because the old 2007 data is no longer there. In IT why the hell would you wipe a server that you have just migrated clients off without waiting to see if you had done it correctly. Clearly they did a sloppy... (read more)
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★☆☆☆☆
“VPS Switched without warning”
Written on: 10/05/2013
Having been with Webfusion for many years, I was appalled when they switched our VPS off without warning. On contacting support we were told it was our fault because the Parallels Plesk was out of date and open to attack and had in fact been hacked. They said they had informed customers of the issue though we never received any details. Moving away from Webfusion ASAP! (read more)
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★★★★★
“Payment issue solved in 3 minutes”
Written on: 10/04/2013 by luckyneel
123 reg sorted out a payment issue for me whilst I was still sit in pyjamas first thing in the morning. Amazing customer care today. Thanks again Dan and I am impressed. (read more)
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★★★★★
“Dedicated Server Support”
Written on: 08/04/2013 by tecknaltd (1 review written)
We have used Webfusion for a number of years. What we like as a company is that they listen and talk the same language. We are a tech company, so when we ask for support, its normally for a good reason. Answers are always forthcoming and always helpful, recently going beyond normal service levels to assist. I doubt we would move and servers else where as I doubt we would get the same level of support. (read more)
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★★★★★
“They Speak My Language.”
Written on: 03/04/2013 by ElvisSinger
I am no computer geek so it's nice to know any time I have a problem they answer the phone very fast. Always sort it out and speak in simple terms so as I know what they are talking about. My 10 years have been great. Lets hope I have another just as good. Best VPS.service out there. Thanks Guys. (read more)
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★☆☆☆☆
“Disgusted”
Written on: 30/03/2013
Don't be fooled by the Webfusion website which has the following: Q. Do I need technical knowledge to use a VPS?- No! Plesk Panel, the server management software simplifies the process of managing your VPS. The easy to use interface is intuitive and means you do not need to have expert knowledge of server administration. What's more, we provide you with step-by-step user guides and videos to help you along the way. This is not true. Webfusion give you zero help to set up on the server and... (read more)
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★★★★★
“very good communication”
Written on: 30/03/2013
my problem was solved very quick with minimum additional work. great communication!! 123-reg team was very helpful!! (read more)
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★★★★☆
“Value VPS Hosting”
Written on: 18/03/2013
I've been a customer for approximately 8 years using different VPS options and when I've ever had a problem it has normally been resolved within 24-48hrs maximum. They are not high-level managed hosting server accounts, so you do get what you pay for, but at the cost I have nothing to complain about to date. Negatives: You often deal with different service engineers through an issue, so it can lose the personal touch, but as I mentioned at the price you cannot complain. (read more)
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★☆☆☆☆
“Don't use them”
Written on: 16/03/2013 by henrybag (1 review written)
If you want to take hosting from a company that promises everything and delivers nothing then Webfusion are for you. Having used their reseller account for a number of years I have had numerous problems with customer service and the product they off. Basically they aren't services their reseller customers any more so they just don't care. My clients sites were down for 2 1/2 days without a single apology from Webfusion. If you trey and contact customer services, wait for it.... they don't... (read more)
Visit webfusion.co.ukWebfusiononline's Response to henrybag's Review
Written on: 18/03/2013
Hello,
I am sorry to hear that you have had difficulties in resolving your issues and I would like to be able to look into these further for you. If you could send details over to customerexperience@webfusion.com I will be happy to assist you further.
Regards,
Nerys
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Henrybag's reply to Webfusiononline's Comment
Written on: 21/03/2013
I find it odd that you manage to respond to a comment that is in the public domain and you won't respond in your own support forums, I've just discovered my clients sites are down yet again.
My tone of voice in the support forums is quite vocal but it's just very frustrating at the lack of care and response from your support staff.
I know you have now stopped selling reseller accounts and are referring people to Heart Internet but shouldn't mean you leave your existing customers high and dry.
I have asked for someone to call but no-one has.
Frustrated and angry now!
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Showing 1 - 10 of 298 Reviews
★★★☆☆
“Not bad...”
Written on: 15/03/2013
The support team are friendly once you get through. However, I have only had to call because my VPS needs rebooting every 6 months or so (and my website is down until that happens). Not sure why... (and probably something I could solve on my own), but seems odd that it happens at all. (read more)
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★★★★★
“Had technical problem which was resolved within 2 hours”
Written on: 14/03/2013
Described the issue, and was send a short but exact answer. The problem had been resolved by them and tested prior to sending me a reply. And all within 2 hours. Wish everything could be this easy :) (read more)
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★★★★★
“Had technical problem which was resolved within 2 hours”
Written on: 14/03/2013
Described the issue, and was send a short but exact answer. The problem had been resolved by them and tested prior to sending me a reply. And all within 2 hours. Wish everything could be this easy :) (read more)
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★★★★☆
“Excellent Technical Support Team”
Written on: 13/03/2013 by eazywayne (1 review written)
Webfusion quickly resolved my server issues, they got back to me when they said they would and kept me up to date. Would recommend to a friend. (read more)
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★★★★★
“Excellent and Helpful Technical Support”
Written on: 12/03/2013
The technical support team of the webfusion is very helpful. They very fast in responding and also it was very easy to communicate with them. Within minutes my issues were solved. I have many VPS as well as Shared Hosting servers and I also have dedicated servers for my clients. No other support has ever shown this kind of care. The support team is mostly to distract the client until he is fed-up. Sometimes it seems to be foolish talking to them. But webfusion, is entirely different!!!! (read more)
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★★★★★
“Always been solid and helpful”
Written on: 11/03/2013
We have been using Webfusion and their sister company for over 5 years and have always found them to be very supportive and provide an excellent service. We would happily recommend them to anybody wanting a dedicated server. (read more)
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★★★★★
“Webfusion/Donhost are unbeatable for performance & service”
Written on: 10/03/2013 by peterjclark (1 review written)
We've had our websites with Donhost since the day they began almost 20 years ago, and we progressed from reseller hosting to shared servers, to dedicated servers. There have been a VERY few hardware and connectivity problems along the way but their 24/7 support is always top notch, and fast. Often they're dealt with before we even know they're a problem, and when we find out first the Donhost team are literally a click or a call away, and they get the job done quickly. What we love most is... (read more)
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★★★★☆
“WF gave me excellent service for the years I used them”
Written on: 01/03/2013
I had no faults at all with the company service or help response over many years I was using them and would have no hesitation in recommending them. (read more)
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★★★★☆
“SSL Certificate help”
Written on: 01/03/2013
Byron was a great help in getting my SSL details promptly to me to enable the certificate renewal which had expired. The renewal details had been sent to the client but they had claimed never to have recieved the email. Many thanks to byron and the team. (read more)
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★★★★☆
“Great support”
Written on: 28/02/2013
Although the website building software has been a little temperamental on my computer (via Google Chrome) the advice I had from [name removed] on the support team was great and all is now working perfectly via Safari. Thank you! (read more)
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Showing 11 - 20 of 298 Reviews
★★★★★
“Malware infected site”
Written on: 25/02/2013
Incredibly helpful and supportive. What a team of people. I was so out of my depth and Webfusion came to the rescue. I would recommend them without a second t hought to colleagues and friends. (read more)
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★★★★★
“Excellent Service from a Reliable Hosting Company”
Written on: 19/02/2013 by ricek85 (1 review written)
Fantastic uptime, knowledgeable support staff who reply promptly to requests for information or even just general advice. My VPS is unmanaged which means the support staff won't make massive alterations to the setup but they will often make small changes for you and advise you on how to go about the bigger changes which are out of the support remit. Highly recommended, a few of my friends have joined Webfusion from my recommendation and are all very happy. I used to be with a different... (read more)
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★★★★★
“Effective and prompt support”
Written on: 19/02/2013
Needed some urgent configuration change to be made on my dedicated server. Made 3 responses on the ticket and each was answered within the hour. All resolved within half a day. (read more)
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★★★★☆
“Long Standing Customer”
Written on: 19/02/2013 by hostpipe (1 review written)
We have been a long standing customer of Donhost/Webfusion and have never really had any complaints, they always respond to support queries normally the same day, but certainly within 24 hours. From a disaster perspective they do have a very robust set of servers and systems in place and we cannot fault the 24/7 support available. The only reason why I haven't given them five stars is that from a customer services perspective their management and staff structure seems to be ever-changing... (read more)
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★★★★★
“Webfusion's support is really great and dependable”
Written on: 18/02/2013 by Maltagate (1 review written)
As most people in the IT business are aware, support by service providers is the most important thing one can have to continue operating their business flawlessly and efficiently. We run a web hosting company and operate a number of servers with Webfusion. We felt it would be much better and to our great advantage to have our servers managed by Webfusion, and thank God we did that. Since than, if a problem occurs, it is taken care off immediately, solved to our satisfaction, and we can... (read more)
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★★★★☆
“Technical Support is First Class”
Written on: 12/02/2013 by silkwebs (1 review written)
I have been a customer with Donhost for over 8 years and, as always, my recent need to contact them regarding the installation of an SSL certificate resulted in first-class support. I only wish that the rest of their organisation could receive such a positive comment from me. Silkwebs Internet Services Limited (read more)
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★★★★★
“Great, fast and easy to understand support”
Written on: 07/02/2013
I am no technical expert, webfusion support have always given me easy to understand explanations and solutions. They have always been very quick, professional and polite with their response. I have no real experience of other hosting companies but it all does what it says and provides a service that fulfils my criteria at a reasonable price, so what more could I ask for? I have never experienced any down time either!! (read more)
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★☆☆☆☆
“Terrible..absolutely terrible!!!!”
Written on: 06/02/2013
I had the worst ever experience with Webfusion, ordered a VPS with them, only to discover after inspecting what was actually offered as being of substandard quality and asked to have my account cancelled 4 days after I had made the order. It was a nightmare trying to get them to cancel, as: a) I had to spend more than 3 hours on the phone in a period of 2 days so that I could get to their support and talk to an actual person; when I did eventually so I was asked to type, sign and post a... (read more)
Visit webfusion.co.ukWebfusiononline's Comment
Written on: 07/02/2013
Hello,
I would like to have a look into the issues you have experienced regarding the cancellation of your VPS a little further. I can confirm that you are able to call us to cancel the VPS. It was the case a few years ago that you did need to write to us to cancel, however the for the last few years the policy has changed to allow cancellations by phone.
If you could send details of your account to customerexperience@webfusion.com I would be more than happy to look into this for you.
Regards,
Nerys
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George_Gpg's Comment
Written on: 07/02/2013
I think you are spending more time following up on all Webfusion 1 star reviews in here, rather than taking care of problems your customers are facing.
If you did the latter efficiently, there would be no reason for 9,5 out of 10 reviews on Webfusion to be entirely negative.
So, you are following the wrong strategy, concentrate on delivering better services and the ratings will take care of themselves. Concentrate on limiting damage by focusing on the reviews, and no matter how hard you try it won't make a difference.
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Webfusiononline's Comment
Written on: 08/02/2013
Hello George,
Getting in touch with customers who write reviews about us is just one of many ways in which we gather customer feedback and act upon issue raised. We also use customer surveys and suggestions raised directly to us to highlight improvements and do not only react to those which are in the public domain.
If you have any feedback you would like to provide, or have an issue you would like me to address please do feel free to send it across to me on customerexperience@webfusion.com and I would be happy to discuss it with you.
Regards,
Nerys
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George_Gpg's Comment
Written on: 11/02/2013
Aha, ok I see, in this case I'd be interested to know:
- how long you have been following up reviews in here?
- how many customers actually got back to you and gave you further details about the problem they faced? (that would be rather pointless as surely they were contacting you for assistance at the time they had the problem and they were left unsatisfied and withdrew from being your clients, why would they ever get in touch with you again after leaving your company?)
So e.g. if you have been following up everybody's reviews for 1 year, and you had 0 to 3 customers actually get back to you with more info, what's the point of spending all this time when you have 0 people come back to you?
I don't think you actually care about your past customers, these are done for, you just care about luring in new unsuspecting ones and making a profit on their expence by trying to lessen the impact that these very accurate reviews have in here.
But please prove me wrong, and give me some numbers and dates as defined above. I am actually going to take the time and verify them, heck I'll make it my favourite past time to check the validity of the numbers and get in touch with these people.
Even better, if your numbers are any good and put in a convincing manner, you can even use this info as your new boilerplate copy/paste text when following up on 1 star reviews in here; think about it.
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Djeglin's Comment
Written on: 09/05/2013
Wow... From my experience as a customer of 2 years now, I struggle to find any reputable VPS service based in the UK that compete with these guys in terms of value, and from a customer service point of view, I've never known them to be anything other than stellar (which is more than I can say for other companies I have used in the past!)
Why not humour them and get in touch with some more info? What can it really cost you? Or do you prefer being bitter for no good reason? I can honestly say I have never had a problem with these guys, so your experience seems way off-base to me.
Also, chill out!
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★★★★★
“Excellent service levels from Support”
Written on: 04/02/2013 by SovereignTelecom (1 review written)
We have a dedicated managed server with Webfusion (still call them Donhost...) and have been forced by one of our clients to become PCI DSS compliant for PayPal. Bearing in mind that we are completely non-technical the support we have had in obtaining compliance (which is a complicated process) has been second to none. Questions asked on a Sunday afternoon getting a response in a matter of minutes is more than I could have expected. Very pleased with all aspects of the service from the... (read more)
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★☆☆☆☆
“help and support is awful server performance has gone...”
Written on: 31/01/2013
help and support is awful server performance has gone down over recent months, and support are unable to help. just saying buy a new vps but thats not really helpful when trying to fix a problem. (read more)
Visit webfusion.co.ukWebfusiononline's Comment
Written on: 01/02/2013
Hello,
If you could send details of the issues you have been having over to customerexperience@webfusion.com I would be happy to have a look into this for you.
Regards,
Nerys
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Showing 21 - 30 of 298 Reviews
★★★★☆
“Excellent Hosting Experience”
Written on: 29/01/2013
We use webfusion at work to host customers websites. We recently moved offices which resulted in our nightly backups failing. Webfusion helped identify the cause of the problem with pertinent and useful questions and answers, backed up with references to online articles. I was delighted with their customer friendly approach towards helping me - even though the problem turned out to be nothing to do with them! Full marks all around. (read more)
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★★★★☆
“Really good”
Written on: 29/01/2013 by donaldban
I am a new customer, not IT savvy. Webfusion have been quick to respond to my questions. They have restored the site well when it has gone down and have "held my hand" with some issues. My only criticism is that I felt that I might have had more detailed guidance at the start when I was choosing the hosting package. (read more)
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★★★★★
“Review from a long standing customer”
Written on: 26/01/2013 by davewebbo (1 review written)
I've been a customer of Webfusion since the early days when they took over XCalibre. All in all I have seen their service grow and their support grow with it and am more than happy with them. As most companies they're not without their knockers, and as with the internet you generally find satisfied customers don't give reviews, but bad experiences tend to be publicised. Given the number of customers that Webfusion have vs the few negatives you will find, I would say that it speaks volumes.... (read more)
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★☆☆☆☆
“Stay Away and choose a better quality vendor”
Written on: 25/01/2013 by thisisme1000 (1 review written)
We've been using Webfusion for many years and until recently everything was running great until now. Support don't actually want to do support, they tell you it isn't there job. We actually have five servers with them. We've been waiting for a call back from their management for two weeks and still nothing. Rubbish service and rubbish servers. Their speeds are slow and you can get much better value for money at other companies. We are in the process of migrating at the moment. (read more)
Visit webfusion.co.ukWebfusiononline's Response to thisisme1000's Review
Written on: 28/01/2013
Hello,
I would be very keen to look into these matter further for you. If you could send your details over to customerexperience@webfusion.com I will be able to help you get these issues resolved.
Regards,
Nerys
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★★★★☆
“Great support”
Written on: 17/01/2013 by nastasa_andrey (1 review written)
I have a dedicated server and i needed to upgrade my kernel. I needed assistance because after the first reboot there was a problem with the NIC's driver. They helped me right away and after fixing this problem they assisted me with the next reboot. Fortunately all was ok. If you need something from them ... just call them (read more)
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★★★★★
“Excellent tech support”
Written on: 16/01/2013
I have recently joined webfusion after 10 years with 1and1. I found 1and1's tech support a totally miserable experience - I was made to feel ignorant, a nuisance, and they were forever saying that particular issues were not covered in their service agreement. Support was provided from Asia and the US over difficult telephone / VOIP lines. I put up with it in mainly because the hassle of moving three websites was even more daunting. I finally made the move a few months ago and Webfusion have... (read more)
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★★★☆☆
“Dedicated server support”
Written on: 14/01/2013
Their real support is only available office hours, out of ours and don't expect too much help. My dedicated server crashed as it ran out of memory? I recycled myself via the control panel at midnight & sent a support request asking to ensure everything started ok, I viewed a HTML page and it looked like it was up and running again so I went to bed. In the morning 9 hours later I received an email from support saying yes it all started ok only to find out from a few customers that the MySQL... (read more)
Visit webfusion.co.ukWebfusiononline's Comment
Written on: 15/01/2013
Hello,
If you would like me to loo into the issue you have experienced and the support you have received I would be more than happy to do this. You can send details over to customerexperience@webfusion.com and we will be in touch further.
Regards,
Nerys
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★★★★★
“Webfusion - Great products - great service”
Written on: 11/01/2013 by contextproducts (1 review written)
Been with webfusion for many years but was wasn't looking forward to moving servers and all the problems it brings. Not a problem - Kevin their Tech Support Man looked after us, sorted the detail and its been stress free. Give them a try (read more)
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★★☆☆☆
“Poor Support And Service Unreliable”
Written on: 10/01/2013
Had a reseller account with WF for several years. Initially all was OK, support was good and all was well. But things gradually deteriorated. Support slow to respond and not especially helpful. Two major site hacking incidents on many clients that they said was our fault bit I am 95% certain was due to their servers being hacked. Eventually they migrated us to Heart Internet. The migration was a mess - they said they mailed us twice but we didn't receive the mails. Took 2 days to restore... (read more)
Visit webfusion.co.ukSitecrew's Comment
Written on: 10/01/2013
Forgot to mention that when I mailed them to complain about the migration problem they didnt bother to reply
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★★★★☆
“Great support”
Written on: 09/01/2013 by gmanls20 (1 review written)
I've been with Webfusion for a few years now and found their support to be excellent. I'm looking to move to a new VPS with them now and they've been very helpful answering questions about the migration and suggestions on what to do. I would recommend them to others (read more)
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Showing 31 - 40 of 298 Reviews
★★★☆☆
“pretty good, but can be slow with support requests”
Written on: 04/01/2013 by jasonwinley
had a vps for over a year. I've had a few problems, one which the entire server had to be rebuilt. It took days for them to sort, but they did do it! They even backed up my current content in an old directory so I didn't lose anything. Can be a bit slow at support (average wait is 1 day per question) but you get what you pay for. if you need a managed hosting it'll will cost hundreds per month rather than 40 quid so not bad! (read more)
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★★★★★
“Top class support”
Written on: 28/12/2012 by neil4504 (4 reviews written)
We wanted a UK based hosting company for an e-commerce site and looked at several options before choosing a dedicated server with WebFusion. The support we received with the migration could not have been better. I had several queries as I was not familiar with their Control Panel. Every single question, some of which they were not obligated to deal with as it is a self-managed server were answered promptly, and more importantly with the solution needed. Consequently the migration went... (read more)
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★☆☆☆☆
“Suspended...”
Written on: 27/12/2012 by TheSh1ft1ngs (1 review written)
My VPS has been suspended for a reason I still don't know, I don't think I have done anything wrong, I am still awaiting support to contact me back. I have all my websites hosted on that VPS and all of them are off-line. Thanks Webfusion :( (read more)
Visit webfusion.co.ukWebfusiononline's Response to TheSh1ft1ngs's Review
Written on: 03/01/2013
Hello,
I work here at Webfusion.
If you still require any help I would be more than happy to look into this for you. If you would like me to please details over to customerexperience@webfusion.com.
Regards,
Nerys
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★☆☆☆☆
“Hopeless ”
Written on: 11/12/2012 by frielfan (1 review written)
I had a VPS with these clowns and my site was constantly going down from day 1, downtime was at 50%, sometimes the site would be unavailable for entire weekends - finally they decided there was something wrong with the node (its a one off apparently, the rest are fine) so they put me on a different node which they couldnt do without cancelling my account and starting a new one. The result? Downtime increased to about 75%, i'd be lucky to have the site up for 24 hours before going down... (read more)
Visit webfusion.co.ukWebfusiononline's Response to frielfan's Review
Written on: 12/12/2012
Hello,
I work here at Webfusion. I would be more than happy to have the issues you have experienced with your VPS servcie lookedc into. If you would like me to please confirm a supprot ticket ID or send details of the issue to customerexperience@webfusion.com.
Regards,
Nerys
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Frielfan's reply to Webfusiononline's Comment
Written on: 24/12/2012
May I thank you for your response - however I am not stupid enough to still have a VPS with your uttely hopeless company so I no longer need anyone to pretend to look into it so it looks good on a review site.
May I suggest your time is better spent fixing your broken infrastructure and actually providing your customers with the service they pay for rather than wasting your time on here responding to the numerous one-star reviews with a lame attempt at pretending you have any intention of fixing the many problems your excuse for a web-host company has.
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★★★★★
“Great support!”
Written on: 10/12/2012 by kevinbednar (1 review written)
Had an issue with my VPS and tech support was very fast at responding, as well as fixing the issue promptly! Would (and have) definitely recommend to others! Keep up the great work guys! Kevin Bednar (read more)
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★★★★★
“Had an issue with my DNS nameservers. Posted a...”
Written on: 10/12/2012
Had an issue with my DNS nameservers. Posted a question on Friday evening and got a reply on the same day but had to continue on Monday and amazing response time through the support ticket. Helpful and knowledgeable. Will recommend to anyone. (read more)
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★★★★☆
“Had a problem. Got it sorted”
Written on: 07/12/2012 by ankank (1 review written)
Over the phone very helpful and willing. Required emailing an attachment which didn't get picked up a few times. But discussion of the issues was frank and a solution was found. An unenviable job being in the support team, and the person I dealt with was on top of it. My issue certainly had a happy ending even though it went a long time and across some changes of company. No one was to blame. As far as the hosting is concerned, I have no complaints. (read more)
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★★★★★
“Excellent Hosting & Amazing Service”
Written on: 05/12/2012 by hiwebdesign (1 review written)
Webfusion have truly stood out as a web hosting provider. We have had a great experience with our VPS hosting and would fully recommend their services. The help we have received when needed from the entire support team (and especially from Oliver B) has been beyond exceptional. Some hosting firms do not really provide support at all (or have limited phone-line hours). 24/7 Webfusion will do whatever they can to help and treat customers like people. Also, the sales team are very... (read more)
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★★★★★
“Resolved VPS issue in a timely manner”
Written on: 04/12/2012
I had some disk corruption occur which caused the email system to go down on my VPS, and also corrupted parts of my Plesk install. The resolution was excellent, carried out efficiently, and with great thought. I had a backup of the websites and server settings hosted on the VPS but support still ran a backup for me just in case. Extremely thoughtful. This is not the first time I have had a serious problem with my VPS which has been resolved efficiently and in a timely manner. Excellent... (read more)
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★★★★★
“I Wouldn't Go Anywhere Else”
Written on: 27/11/2012
My VPS (server) had been hacked and had to be taken out of service because it was disrupting others on the system. All the software had to be deleted and restored - which actually didn't go as well as it should. Support people were extremely helpful and patient and quickly got everything up and running again. I've been with Webfusion for some years now and couldn't recommend them more. Excellent service throughout. (read more)
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Webfusiononline's Comment
Written on: 13/05/2013
Hello,
If you could send details of your VPS account over to us, I would be happy to look into this matter for you and check on the information which has been provided to you regarding the suspension of your VPS and to see what could have been done to improve this process.
Regards,
Nerys