Webfusion www.webfusion.com Reviews

nickcobb's review has yet to be rated - Be the first!
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The most appalling service I have had from any company, web or other. Their customer service is poor and the accounts department is infuriating, I was given a bill for £400 pounds for excess traffic, with no explanation or itemisation and it has taken me hours of my time writing and days waiting, to get information and answers. My complaint went broadly unanswered and I am having to write to their office now to take it further. I would not go near this company if you want service, clarity, transparency or customer care. By clicking 'one star' here I have given them way too much credit!

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This company is providing sub-standard services but if it was they're only handicap it would not be enough to enrage me. Unfortunately they are absolute scum too.

I opted for a monthly billing cycle, made the order, and there was nothing mentioned of a required minimum contract at any stage of the ordering. Next thing I knew when I contacted them to see why it is taking them so long to set up the server(2,5 days), I was told they are working on it and coincidentally they told me that I am on ...

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Don't sign up with Webfusion Hosting. Don't be taken in by the glitz and the prices. Talk about mutton dressed as lamb! After 9 years with this company I have finally had enough as it's got worse and worse and worse. I have several accounts with several server types, and they are all now substandard, unreliable and untrustworthy, even the most recent ones.

Nothing works properly anymore. Their billing systems are hopeless, their online payment procedures (on some accounts) are prehistoric.

The ...

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I used to have a shared hosting account with WebFusion, but I swapped to another company as I thought they're a little expensive (plus they still don't offer unlimited bandwidth on shared hosting). But never had any problems with the service.

I do have a dedicated server with them though, and find it very good. Have no problems with downtime, comes with all the usuals installed, plus some PEAR packages as well which was helpful. Support is sometimes a little slow, and they've not always got ...

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The worst company I have ever had to deal with, I was on an old hosting package which they apparently charge for excess bandwith usage. So when I was hit with a £500.00 excess charge I was more than a little angry. So they never thought that if they offer everyone else unlimited they would change my account, a long running existing customer??? Their customer services and accounts havent got a clue and a year later still trying to cancel my now 2 contracts!! Never ever use webfusion!

stu531's review has yet to be rated - Be the first!
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Awful experience. Was with Webfusion for 3 years; decided to leave as they were costly and .NET platform was very slow. Asked to move via an email, didn't renew my payment as I'd changed credit card. Was bombarded with debt recovery agency threats, despite saying that I'd told them I wanted to leave.

Terrible, terrible company - ruthless to the point that the woman on the phone I was speaking to almost admitted how ruthless they were in pursuing customers who wanted to leave.

Steer well clear. ...

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Webfusion started off ok and seemed like a good proposition. I set up a new business designing and hosting websites. 1st site went up ok and then the virus infections started. I blamed and penalised our web designer. But haveing tested their computers found no Virus infections. I then looked at the security on webfusions service, absolutely appaling. It hardley exists. I had the mysql and php hosting package for reseller.

I repeat never use this company. Ended up having to move a lot of sites o ...

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Read the small print in their terms and conditions very very carefully. I acted as webmaster for a club, but as memberships fell off money became tight so it was decided to go for free hosting, but when we tried cancelling with webfusion we discovered that we were still liable for a full years fees. I paid these out of my own pocket because if I hadn't the club would have gone belly up. I have now been trying to cancel my agreement for the past 6 months, you cannot do this by phone or on line it ...

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Everything they say is true. If you paid by credit card - change your card. Stop any direct debits - Webfusion WILL take your money. LAst year my account was upgraded (from some £40 to £179 per year). I am convinced I did not upgrade it myself.
There are many better companies out there. Don't touch this one. (Why can't we give them zero stars?)

Guest's review has yet to be rated - Be the first!
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Watch out for Webfusion.com!! This company is utterly ruthless, prone to mis-billing, utterly impossible to talk to about problems (and problems will abound!), given to bullying customers. Once you have signed up, it's nearly impossible to quit the service.

If you ask to sign up and receive no reply or confirmation, do not assume you have not subscribed in WF view. They'll keep billing you without your knowledge. Small companies beware! Stay away! Read the reviews. I gave it one star, ...

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Webfusion mis-sold their hosting product, offered shocking support and try to make every effort in making it difficult to get out.

MrPost's review has yet to be rated - Be the first!
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Security issues, bad support and like others have mentioned - impossible to leave! A rip off!

Old hosting accounts were not updated and prone to security attacks. Stuck on PHP4 (old account) with no option to move to PHP5, without being moved to a new server, which did not provide some of the features that the old account provided (ie. no new accounts support CRON jobs).

Old hosting accounts kept on the same original price plan, when new accounts get twice as much for half the money (sounds li ...

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Webfusion has very poor customer service that is not justified by their comparatively high prices. Any attempt - in my experience - to contact them was met by advisors who did were not able to communicate well. There are plenty of other providers out there who provide a far better service. Another aspect to watch out for is the automatic rolling contract. Best avoided.

lbrough's review has yet to be rated - Be the first!
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Terrible experience with Webfusion when renewal is due. Single email reminder sent with just enough time to cancel without being caught by the 30 day notice. Turns out I'm liable for the full year's payment despite the fact that I'm cancelling before the due date.

Nasty little trap and clearly designed to catch people out. Avoid.

webfusion's review has yet to be rated - Be the first!
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a total rip off especially when you want to leave.

their terms and conditions make it very difficult to leave without paying for another years subscripton.

do yourself a favour - keep away from webfusion - you have been warned

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EASY TO SIGN UP AND VIRTUALLY IMPOSSIBLE TO LEAVE.

To leave webfusion is not easy in my opinion.

Read Webfusion terms and conditions carefully if you are thinking of signing up ( personally and in my opinion I would not advise it). They could get very forceful and include the use of debt recovery and addition charges if you don't toe the line.

A 30 day cancellation policy is enforced harshly even if you write in a letter of complaint they will still threaten if not take debt recovery action a ...

SIMONSIGNS's review has yet to be rated - Be the first!
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To leave webfusion is not easy in my opinion.

Read Webfusion terms and conditions carefully if you are thinking of signing up ( personally and in my opinion I would not advise it).
A 30 day cancellation policy is enforced harshly even if you write in a letter of complaint they will still threaten if not take debt recovery action against you adding to the costs without even replying to your letter.

It seems in my opinion that subscripton to Webfusion is easy and takes just a few minutes online ...

mrzen's review has yet to be rated - Be the first!
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Terrible customer service - billing team incompetant. My VPS has been turned off 6 times in the last year due to their billing errors - they have a direct debit and take my money but don't seem to be able to keep my account online..It doesn't matter who I speak to, no one at Webfusion seems to be able to sort this out.

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Webfusion promised the universe got a spec of sand. we are paying ' 99/month. At one point in time they told me "the premium brand is don host you should have gone with them" pity they did not tell us this at pre sales stage. They also told us that support staff are not qualified. it is not a joke.

HSpink's review has yet to be rated - Be the first!
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I was reluctant to purchase from Webfusion initially as ALL reviews were negative but price / hardware / bandwidth / SLA was perfect so purchased anyway. Apart from the support being a little slow I have not had a single issue. They stand out from other providers as being a stable - helpful - intelligent host. When I was having trouble with OS on my machine they upgraded me to windows 2008 standard instead at no charge.