Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.3 / 5
2576
89% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Fantastic.”

Written on: 29/08/2017 by Anya165 (1 review written)

We've never bought a car from somewhere like this before so was a little apprehensive about it but it was a fantastic experience. First my initial phone call with Lux who was extremely helpful and answered every question I asked and always called me back when I needed something clarifying. As we we're driving from Brighton to Peterborough we need to make sure we covered all relevant questions as it's a long way. We arrived very early before our appointment time but was made to feel very welcome… Read Full Review

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★★★★★

“class,friendly,informative ”

Written on: 27/08/2017 by fulbarman (1 review written)

The two people we dealt with could not have been more friendly and informative,we left the store happy with our car. Many thanks to the two guys I dealt with… Read Full Review

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★★★★★

“Peugeot 308 ”

Written on: 19/08/2017 by Nix28Nix (1 review written)

Overall I am happy with my new purchase. The part exchange of my old car was dealt with without any problems as was the transfer of my cherished plates. The person I dealt with  was very helpful and friendly when we collected our new car. I have used Motorpoint several times in the past and have always been more than satisfied with my vehicles… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 15/08/2017 by Fox249 (1 review written)

Having purchased 2 cars from motorpoint in the past it was time to make a change. I visited them on a sunday (very busy) and as usual was greeted with a keen salesman. I new the car i wanted ,he was very good but could not give me finance proposals until I paid £300 then i had to sit and wait to see a financial bod (only 2 in -with 15 salesmen !) a flash guy with a very expensive watch came over to talk to me he couldnt give me a quote but said i would hear by e mail on monday but gave me an… Read Full Review

Motorpoint's Comment

Written on: 15/08/2017

Hi there, thank you for your comments. I'm really disappointed to read about the problems you've experienced. Motorpoint always strive to ensure that we provide the best possible customer service we can, should you wish to contact me would be more than happy to discuss this further with you.

Thanks again,
Rachael

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★★★★★

“fantastic service”

Written on: 14/08/2017 by Patton347 (1 review written)

If your looking for a new car Motorpoint is a must. Low mileage clean cars. you can take your time looking for what you want with no pressure from sales people. Sales people explain clearly your options for buying your new car again with no pressure. I'm sure in most cases you can take your car home the same day. When you pick your car up the sales team make everything so easy .I would and have recommended to family and friends. I would certainly recommend it to you . I had no dislikes about… Read Full Review

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★★★★★

“A Good Experience”

Written on: 08/08/2017 by DrakeBragg (1 review written)

All the staff were very helpful and negotiations went through smoothly. Have recommended them to several friends… Read Full Review

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★★★★★

“Gold standard ”

Written on: 06/08/2017 by 261Meredith (1 review written)

I bought my first car at Motorpoint Widnes just a week after passing my test at age 39! All the staff I dealt with were amazing and guided me through step by step. I couldn't be happier with my little Hyundai i10. I will definitely recommend this car dealership, great service without the pressure… Read Full Review

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★★★★★

“Excellent”

Written on: 04/08/2017 by Javierm497 (1 review written)

A very rewarding experience, the staff were helpful, engaging and very welcoming. I would have no hesitation recommending Motorpoint… Read Full Review

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★★★★★

“Only way to buy a car!”

Written on: 04/08/2017 by jasonp77 (1 review written)

Motorpoint takes the hassle out of buying a car. The range of stock, quality of presentation of the vehicles and the competitive prices. We started browsing on the Saturday and had a new car on the drive by Sunday. Would recommend using motorpoint to anyone. There is no need to trail round endless forcourts up and down the country. Collecting you car is well organised, making the process stress free… Read Full Review

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★★★★★

“They went the extra mile to help”

Written on: 22/07/2017 by Sjg5932 (1 review written)

I purchased a van from the Newport depot. I must say they where very helpful and Friendly. With even one of there managers doing all he could to help after the van I was buying did not have Aircon has advertised. He took his time to explain in detail what had happened and Correct mistakes made with asset protection I was sold on the phone. Which was for a car and not possible to have on private van. He is a honest who goes the extra mile to give customer satisfaction. The person who prepared… Read Full Review

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★★★★★

“Amazing”

Written on: 17/07/2017 by ReynaSlattery (1 review written)

GReat customer service, friendly and happy place… Read Full Review

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★★★★★

“excellent car buying experience.”

Written on: 17/07/2017 by Hernandezsx1956 (1 review written)

THIS IS THE THIRD CAR WE HAVE BOUGHT FROM MOTORPOINT. ALWAYS FEEL THE STAFF ARE VERY HELPFUL… Read Full Review

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★★★★★

“Easy with No Pressure”

Written on: 14/07/2017 by Aidan246 (1 review written)

The whole experience was a pleasure, from deciding on which type of car I was looking for to choosing the actual vehicle I wanted, once the decision was made, the car was transported to my chosen depot and after a test drive I drove it away. Simple from start to finish… Read Full Review

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★★★★★

“An Auris for my District Nurse ”

Written on: 12/07/2017 by asRiley267 (1 review written)

Great saving on list price with the bonus of 4 years manufacturers warranty still remaining. This is the third car I have purchased my Motorpoint at Newport and the staff are very professional and will try their best to sort out any issues. The only problem I encountered was the detailing of my last 2 purchases but they went over them again and sorted out the areas that needed attention. I like the fact that there are so many cars to choose from and they can be moved to your nearest location… Read Full Review

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★☆☆☆☆

“refunding following death a relative”

Written on: 27/06/2017 by paulads1 (1 review written)

I have been waiting over 4 months for the refund of a auto protect policy from motor point. upon reporting the death of my brother I was informed by email that a full refund would be made to his estate. I have since been passed from pillar to post to no avail. I would advise anybody to look elsewhere for gap insurance. I will be putting a small claim in to the county court today… Read Full Review

Motorpoint's Response to paulads1's Review

Written on: 28/06/2017

Hi there, thank you for your comments. I understand entirely that this was a drawn out process. I offer my sincerest apology for the delay this has taken, and any unnecessary stress this may have caused you. This has been resolved now, and i apologise again for any problems this may have caused
Kind regards,
Rachael

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★★★★★

“Impressed”

Written on: 23/06/2017 by a18evm (1 review written)

The whole process of purchasing a car was extremely simple, from the very first point of contact. I thought everything would be a long drawn out process and was entirely wrong. The car I wanted had to be transferred from North to South and reach its' destination at a date convenient to me to collect it. I was kept informed throughout the transfer with up to date emails of progress. Once I arrived to collect the car, I was pleased after a long journey to be offered a hot drink immediately! I… Read Full Review

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★★★★★

“one way or the other”

Written on: 23/06/2017 by 346Ballard (1 review written)

I would just like to say the service we received was very good.The car I wanted was not avalabel at the time.but I was kept in touch dally the car was presented very clean I had a small problem a week or so on and they sorted it my only fault the teat drive was not long enought… Read Full Review

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★★★★★

“Customer Service at Oldbury Branch is excellent”

Written on: 17/06/2017 by JeremySuarez (1 review written)

I purchased my car from Motorpoint Oldbury and was very pleased with the customer service I received. She went above an beyond… Read Full Review

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★★★★☆

“C4 Picasso”

Written on: 04/06/2017 by Jaded169 (1 review written)

Both sales staff and the receptionist we dealt with on viewing and collecting were helpful,informative and considerate. Free beverages were appreciated as we had travelled some distance. It would have been even better if they had a showroom nearer to our home… Read Full Review

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★★★★★

“Our experience at Motorpoint.”

Written on: 04/06/2017 by JoselynMcManus (1 review written)

Staff were very welcoming. We did not feel under any pressure to buy and were able to peruse the vast range of vehicles at our leisure. When we found the vehicles we wished to consider, the sales executive made sure that we had all details necessary to make our final decision. The service was excellent. Our research showed that the prices were extremely competitive We have no hesitation in recommending Motorpoint as the first option for car purchase… Read Full Review

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