Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
2384
89.6% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★☆☆

“Lovely car, but poor customer service”

Written on: 27/05/2015

The initial conversation with the Sales team was as expected, very good. After arriving at the Chingford depot for a 4pm appointment, we were left for 20 mins without one person acknowledging my arrival in the collection point reception. Five people from MP all ignored my presence, until I bluntly asked whether anyone was actually going to help. I was then told a person would come and see you shortly. 10 mins afterwards, I was dealt with and the process went smoothly from there. The car is… Read Full Review

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★★★★★

“car buying experience. ”

Written on: 27/05/2015 by roMcMahan245 (1 review written)

Really good experience. Very patient.Did not have the right car we wanted initially, but came up with the exact car after searching for us. Will be using you again in the future. Thank you very much… Read Full Review

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★★★★★

“Competitive prices”

Written on: 27/05/2015 by KaydenFanning477 (1 review written)

Good quality stock, competitively priced and a no nonsense attitude from the staff. Free drinks while you choose your vehicle and a play area to keep the kids amused… Read Full Review

Motorpoint Aftersales's Comment

Written on: 27/05/2015

Thank you for taking the time to review your experience with Motorpoint. We're pleased to see your time with us was an enjoyable one. Please do not hesitate to contact us should you need any assistance

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★★★★★

“Quality cars under one roof ”

Written on: 25/05/2015 by Gutierrezsu354 (1 review written)

Great choice of cars with great showrooms and staff. You can browse different brands in a no pressure environment . There are no sales men on your back pushing you. As a customer its a good environment to buy a car… Read Full Review

Motorpoint Aftersales's Comment

Written on: 25/05/2015

Thank you for taking the time to review your experience with Motorpoint. Your feedback is appreciated and we're pleased to see that your experience was an enjoyable one. If you need our assistance for any reason please do not hesitate to get in touch.

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★★★★☆

“Very good service and friendly staff”

Written on: 24/05/2015 by McCoy493 (1 review written)

On arriving we were welcomed by a member of staff and allowed time to inspect car we were looking for . And then given a fair part exchange price for our vehicle. We had a test drive in the new car then it was explained about the gap insurance. Etc. The only thing was that he quoted the wrong price for the three year policy but this was corrected when we collected the car. On collection of the car we saw a different person with less knowledge of the vehicle and had problem explaining the… Read Full Review

Motorpoint Aftersales's Comment

Written on: 26/05/2015

Thank you for your review. I'm sorry for the issue regarding the wrong quote and the less knowledgeable member of staff during your collection. We're pleased to see you enjoyed your experienced in the end, please do not hesitate to contact us should you need any assistance.

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★★★☆☆

“Great value, but the customer experience should be better”

Written on: 21/05/2015

I didn't really feel valued as a customer, I felt like it was just another sale. Can't fault the value, but when you're making such a significant purchase, I would have expected a better customer experience. I don't think anyone even shook my hand. I was also kept waiting quite a while after I arrived and no-one advised me if there was a reason for the delay. Overall, happy with the car and the price I paid for it, although a set of mats in the car wouldn't have been much of a stretch, but… Read Full Review

Motorpoint Aftersales's Comment

Written on: 22/05/2015

We're grateful you took the time to review your experience with Motorpoint. I'm very sorry that you didn't feel like a valued customer during your time with us. Unfortunately if a vehicle does not come with mats from our supplier we would not supply them. If you ever need assistance please do not hesitate to contact us.

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★★★★☆

“Citroen C4”

Written on: 21/05/2015 by IanEvans13 (1 review written)

Ease of my transaction very competitive price as long as you're direct with them ask what you require and expect before you go, you'll have no problems.Nice clean environment to do your business friendly staff no more to ask of them… Read Full Review

Motorpoint Aftersales's Response to IanEvans13's Review

Written on: 22/05/2015

Thank you for your review. We're glad to see your experience was enjoyable, if you ever need help in the future please do not hesitate to contact us.

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★★★★☆

“Great day at the supermarket.”

Written on: 21/05/2015 by Cooneyye315 (1 review written)

Arrived at the Motorpoint site and found a convenient parking space. Started to have a walk round and was approached by a young man who tentatively made enquiries of what we were looking for. He listened and then pointed us in the direction of where he thought we would be likely to find what we asked. He gave us a MilBoard and explained if we jotted down the numbers as seen on the cars then he could get the keys for us, he also gave us some tokens for the Coffee shop, Gratis. We wandered and… Read Full Review

Motorpoint Aftersales's Comment

Written on: 22/05/2015

We're grateful you took the time to review your experience with Motorpoint on the Review Centre. We're glad your time with us was enjoyable, I'm sorry we didn't quite have the right specifications for you this time around, but we're glad to see that you did find one to fit your exact requirements regardless of it not being from ourselves. We hope you enjoy your car and we'd love to see you again in the future.

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★★★★☆

“Value for money”

Written on: 21/05/2015 by Villa67 (1 review written)

Great service Oliver at Derby was very helpful always available on the phone… Read Full Review

Motorpoint Aftersales's Response to Villa67's Review

Written on: 22/05/2015

We're grateful you took the time to review your experience with Motorpoint on the Review Centre. It's good to see Oliver provided a great service, if you should need us for anything at all, please do not hesitate to get in touch.

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★★★★☆

“always good value.”

Written on: 21/05/2015 by coach1946 (1 review written)

My third vehicle from this company. On this occasion a little annoyed I did not check that a rear light was out.This has caused me some inconvenience in getting it fixed. On visiting main dealer,there were outstanding recalls on the vehicle,mainly software updates no fault attributed to motorpoint.The whole purchasing process is a fairly easy and painless experience. As a returning customer I could have done without the sales pitch, for all the added extras they want you to have.That would have… Read Full Review

Motorpoint Aftersales's Response to coach1946's Review

Written on: 22/05/2015

We appreciate you taking the time to review your experience with Motorpoint. Please accept my apologies on this rear light issue. if you could call any Motorpoint number and ask for the Customer Care team, I'd like to try and address these problems for you.

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Motorpoint Aftersales's Response to coach1946's Review

Written on: 22/05/2015

Thank you for taking the time to review your experience with Motorpoint. I'm sorry that this rear light hand not been picked up on before you collected the vehicle. If you could contact any Motorpoint number and ask for the Customer Care team I'd like to try and address this for you.

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★★★☆☆

“Car good but customer service lacking”

Written on: 21/05/2015 by JackSuarez499 (1 review written)

I found the perfect car and it was at a fair price. I was offered a fair trade in price for my car and the deal was done easily with the salesman who was helpful. Then it all went wrong. There were some cosmetic defects on the car that I was told would be fixed for me within the price and that they would be done before I collected the car. 5 days later I collected the car as arranged. I was left waiting for an hour with two young, bored children even though I had been given a specific… Read Full Review

Motorpoint Aftersales's Comment

Written on: 22/05/2015

We appreciate you taking the time to review your experience with Motorpoint. Please allow me to apologise firstly for these issues being missed before you collected the vehicle and secondly for them not being completed the second time. Should you have any further issues please do not hesitate to get in touch, we'll be happy to help.

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★★★★☆

“Excellent Customer Service”

Written on: 21/05/2015 by Jane474 (1 review written)

We dealt with Alex Lomas, who looked after my mother in purchasing her car, and he was very helpful on the phone. Unfortunately he could not help us find a car at the time but I would certainly use him again. He has a lovely telephone manner and gave us all relevant information. Thank you… Read Full Review

Motorpoint Aftersales's Comment

Written on: 22/05/2015

We appreciate you taking the time to review your experience with Motorpoint. We're pleased to see that your Salesman was enoyable to deal with and took care of you. We look forward to seeing you in the future when we have a vehicle that is to your specification.

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★★★★★

“Nissan qashqia”

Written on: 21/05/2015 by Matthews363 (1 review written)

I have looked on your web site several times which allowed me to easily evaluate what it is I need before speaking to someone Coming from a marketing background some organisations use hard sell which often is very difficult . When I went into the Enfield branch the experience was very pleasant ( not hard sell which is often a mistake) products and buying options were clearly explained and the information was easy to understand. If I had a question it was answered with several options… Read Full Review

Motorpoint Aftersales's Comment

Written on: 22/05/2015

Thank you for taking the time to review your experience with Motorpoint. We're pleased to see your experience with us was an enjoyable one even though you did not purchase a vehicle. We look forward to hearing from you again in the future.

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★★★☆☆

“Could be happier”

Written on: 20/05/2015 by 116Dunlap (1 review written)

Had a good deal on the Toyota Yaris we bought. It was meant to be everything we had come to expect from Motorpoint where we bought previously. The only dissapointment was that we were told when we looked at an identical model, that as well as having a reversing camera the salesman said he "was 90% certain it had reversing sensors". We found out on picking up our car ( it had to come from a different site) that it did not have sensors which was really dissapointing as we particularly wanted… Read Full Review

Motorpoint Aftersales's Comment

Written on: 20/05/2015

We appreciate you taking the time to review your experience with Motorpoint. I'd like to look into your case if you could contact any Motorpoint number and ask for Jacob in the customer care team, I will take some details and look into this for you.

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★★★★★

“TerryCaddick”

Written on: 20/05/2015 by Connell346 (1 review written)

I was recommended to Motor Point by my Daughter in Law who had purchased a car a few months previous. Her experience she said was second to none. I reviewed Motor Points vehicle stock on line and expressed a liking to a particular vehicle while I was on line. Within 12 hours I was contacted by a rep. by phone, he was very professional and not at all a pushy salesman. I was told of the sales service they provide and I truly found the whole experience very helpful and I would not hesitate to… Read Full Review

Motorpoint Aftersales's Comment

Written on: 20/05/2015

Thank you for taking the time to review your experience with Motorpoint. We're pleased to see your experience was an ejoyable one. It's great that your Daughter in Law reccommended you, we have a VIP scheme that she'd be able to take advantage of, if yourself or her could contact any Motorpoint number and ask for Jacob in the Customer Care team I will be able to discuss this in further detail with you.

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★☆☆☆☆

“RUBBISH SERVICE”

Written on: 19/05/2015 by webby92 (1 review written)

Purchased a car from Motorpoint (Derby branch) Customer service was fine in regards to finding my ideal car. After this the service went from bad to worse. I collected the car to find on collection that he had noticeable deep scratches on the front bumper and with the car being red, the paint looked matt and not shiny. Also you pay a £99 fee, for servicing, valet and 120 point check which none of these were done. I visited the branch Saturday to collect the car on Monday and there was no… Read Full Review

Motorpoint Aftersales's Response to webby92's Review

Written on: 22/05/2015

Thank you for your review. I'd like to apologise for these items being missed and not addressed before you took collection of the vehicle. If you could contact any Motorpoint number and ask for the Customer Care team, with some details I'd like to try and look into this for you.

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★☆☆☆☆

“Give us your money and go away, it's nothing to do...”

Written on: 18/05/2015 by Rdl157 (1 review written)

Sale's person very nice, 10 out of 10. Problem started, when I went to collect the new car from the Birmingham gargage, I gave them the keys to my car, so could check the new car over. However they refused to give me the my car keys back to me, to allow me to transfer my belongings over to my new car, in which I had purchased for the car and not part of the spec. I spoke to the sales manager, he was rude and condescending towards me, he said, " you can have your deposit back now, we don't allow… Read Full Review

Motorpoint Aftersales's Response to Rdl157's Review

Written on: 19/05/2015

Thank you for taking the time to review your experience with Motorpoint on the Review Centre. I apologise for the issues you incurred while on our site. I'd like to discuss this with you further, if you could contact any Motorpoint number and ask for the Customer Care team.

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★★★★★

“Newport branch visited”

Written on: 18/05/2015 by TonySmiles (1 review written)

Bought a VW Golf in 2013 and now want to buy another car soon. Will look to Motorpoint as first port of call. If they have the model I require I will probably buy from Motorpoint… Read Full Review

Motorpoint Aftersales's Response to TonySmiles's Review

Written on: 19/05/2015

We're grateful you took the time to review your experience with Motorpoint. We're pleased to see that you would use our services again and we look forward to seeing you soon. Please do not hesitate to contact us if you need any assistance.

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★★★★★

“Motorpoint Experience 2015”

Written on: 18/05/2015 by bernardoben100 (1 review written)

This is the second car I have purchased through Motorpoint the first having been in November 2012. In fact the car I traded in exchange for the recent purchase had been my first experience. I found the customer service on the purchase was reasonable but as previously commented I felt the sale of "additional" products such as Gap Insurance, Scotchguard, Additional Warranty and Paint Treatment to be rather too much. If all these products had been bought they would have increased the cost by as… Read Full Review

Motorpoint Aftersales's Response to bernardoben100's Review

Written on: 19/05/2015

We appreciate you taking the time to review your experience with Motorpoint. I'm sorry that the Salesman used a hard sell approach on the products, I will feed this back to the site managers. We are constantly evolving the way we handle Customer Relations and as a result we have changed from performing Customer Care calls to sending out feedback request e-mails so that any issues can be recorded this way and we then contact customers within 24 hours to resolve any outstanding matters. Please do not hesitate to contact ourselves should you need any assistance.

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★★★★☆

“First Purchase at Motorpoint”

Written on: 07/05/2015 by Geovannia316 (1 review written)

Enjoyed being left to view cars in peace but never felt ignored. No sales pressure apparent. Prices and trade in values seemed reasonable. Will certainly check out Motorpoint again when next car hunting… Read Full Review

Motorpoint Aftersales's Comment

Written on: 07/05/2015

We appreciate you taking the time to review your experience with Motorpoint on the Review Centre. We're pleased to see your time with us was an enjoyable experience, if you need us for anything at all in the future please do not hesitate to get in touch.

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