Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
90% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Car did not work on the first day”

Written on: 31/07/2014 by michelleswann (2 reviews written)

My husband picked up my smart car from Burnley nearly a week ago as could not do the 40 mile drive home due to a broken back (severe sitting pain). We got the car home and it would not reverse. Fault was intermittent and Motorpoint asked us to collect. Smart said it was the actuator and the engine needed to come out. I asked for a car swap as they had identical models in, they agreed with reluctance. I cannot walk far and I am stuck without a car, it is nearly a week later and I have no… Read Full Review

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★★★★☆

“my new car”

Written on: 29/07/2014 by robjea (1 review written)

i went to glasgow branch with car stock id number and collected it a week later… Read Full Review

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★★★★☆

“Preparation”

Written on: 29/07/2014 by Morrow132 (1 review written)

I'm was little disapointed with the preparation of my vehicle considering the customer has to PAY for this. (normally this is free when buying a car) Mine certainly was not done properly if at all ie doors creaked when opened, stays were completly dry no grease what so ever so what else was neglected? Alloy wheels were not cleaned of brake dust. In other words it was skimped over and therefor I DID NOT HAVE THE CONFIDANCE I SHOULD HAVE HAD BUYING FROM MOTORPOINT. Pity everything else was an… Read Full Review

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★★★★★

“Marvellous Motorpoint”

Written on: 28/07/2014 by Dustyroads (1 review written)

From start to finish the service has been first class. This is the best experience we have had when buying a car. Special praise go to the guys at your call centre, quick, efficient, helpful and friendly. Same goes for the staff at the Burnley site. Really pleased with the car and have been singing the praises of Motorpoint to our family and friends. We wouldn't hesitate to recommend Motorpoint to anyone… Read Full Review

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★★☆☆☆

“Exploit the naive”

Written on: 27/07/2014 by AntwanGordon298 (1 review written)

Liked; Very nice salesperson, cheap no haggle prices Disliked ; pre delivery fee paid however car seemed untouched, and still not very well cleaned. The boomerang finance means you are literally paying twice for the car, business manager was pushy and just repeated what the salesman had explained again without revealing APR rate. GAP Insurance is a whopping £299!! it can be bought online for under £100 and is also Defacto 5 rated!!! The finance and add ons are great products that can be… Read Full Review

Billyblack's Comment

Written on: 29/07/2014

Ye dont be fooled this is how they make there money

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★★★★★

“As I mentioned on the phone, I am happy with the car...”

Written on: 25/07/2014

As I mentioned on the phone, I am happy with the car but felt disappointed with the incorrect information given to me by one of your sales people when I asked him about some specification for this car that he was not sure of. Instead of checking the info, he just told me that the car does not have the functionality I was asking about which made me feel that he would like to end the discussion here and to just continue the sale without bothering himself with digging for the requested info. I was… Read Full Review

Billyblack's Comment

Written on: 29/07/2014

Ye dont be fooled this is how they make there money

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★★★★☆

“Great price, ”

Written on: 25/07/2014 by 355Matthews (1 review written)

Delays in reading the car was the biggest issue. A number of minor issues that could have been dealt with such as faulty rear door lock and damaged switch should have been picked up in the pre checks. Luckily the car is still under warranty. Price and politeness of motorpoint staff a real plus… Read Full Review

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★★★★★

“geniun sale offer”

Written on: 25/07/2014 by ZachariahBauer176 (1 review written)

I was happy with the sales person, he explain everything & gave me enough time to look at the car. But I was after the more discount but the sale person stated it is company policy that the price is as advertised & they review it on the internet… Read Full Review

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★★★★★

“geniun sale offer”

Written on: 24/07/2014 by ZachariahBauer176 (1 review written)

I was happy with the sales person, he explain everything & gave me enough time to look at the car. But I was after the more discount but the sale person stated it is company policy that the price is as advertised & they review it on the internet… Read Full Review

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★★★★★

“Fantastic!”

Written on: 24/07/2014 by Destineyr369 (1 review written)

I have bought at least 5 cars from Moterpoint over the last 4 years and every time I get a great deal and a great motor so why would I go anywhere else? NO I have not been paid by Moterpoint NO I don't have any friends or family that work there. Good guys great cars! Best Regards Martin Donaldson… Read Full Review

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★★★★☆

“My Motorpoint experience”

Written on: 23/07/2014 by daTennant486 (1 review written)

Car I purchased was priced competitively with a reasonable price offered for my car. Salesman really helpful without being pushy. All options were explained carefully as was the collection procedure. Invoice presented in a clear and concise manner. Friday pickup was a bit fraught because apparently some staff had taken a days holiday at short notice ( management issue here. Reception staff explained this in a friendly an positive manner offering coffee and drinks whilst we waited. Whilst this… Read Full Review

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★★★★★

“Prompt, efficient and quick.”

Written on: 23/07/2014

I was extremely impressed with the service I received from Motorpoint. When I went to look around at their showroom in Peterborough, I wasn't planning on purchasing a car straight away, it was definitely to just browse! But when I spotted my car, wit it's price, details and was able to,look throughly inside and outside of the car, and was actually left to do so, without anyone "giving me banter" I was even happier - I knew what I wanted, I had a budget and I found it at Motorpoint :) The… Read Full Review

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★★★★★

“Good friendly helpful staff at all points of purchase...”

Written on: 23/07/2014 by 72Montgomery (1 review written)

Good friendly helpful staff at all points of purchase and collection. Everything was made so easy. For me the only improvement that could be made would be a service that could fit aftermarket accessories ie towbars. … Read Full Review

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★★★★☆

“£99 to damage my car?”

Written on: 22/07/2014 by jonnn (2 reviews written)

I visited Motorpoint in order to purchase a replacement car. Unfortunately they did not have the car I was looking for in stock. The sales guy was very friendly and helpful and showed me a couple of other cars that he thought might work as alternatives. A week later I noticed that they did have the car I was looking for and at a completive price and rang the sales chap to arrange a visit. We arrived at 11am and after viewing the car and agreeing to the price (including the £99 pre delivery… Read Full Review

Motorpoint Aftersales's Response to jonnn's Review

Written on: 23/07/2014

Thank you for writing a review on the review centre. Please accept my apologies for the problems you have experienced. I would like to help rectify all of the areas you have highlighted, however, I will need you to contact me so I know your details. Can you contact Motorpoint Aftersales and ask for Neil so I can be of assistance?

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Motorpoint Aftersales's reply to Motorpoint Aftersales's Comment

Written on: 23/07/2014

Thank you for your time and patience today whilst I investigated the circumstances surrounding the items raised in your review. I am very pleased we've reached a conclusion to the situations described above and I'm glad to be of service, should you need me, you know where to contact me.

Neil - Aftersales

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★★★★☆

“Good service and price for new vehicle. Trade in...”

Written on: 22/07/2014 by ojAndersen345 (1 review written)

Good service and price for new vehicle. Trade in auction price only. Straightforward transaction without pressure sales - would recommend and consider using again… Read Full Review

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★☆☆☆☆

“Be very very careful ............”

Written on: 20/07/2014 by Bigal88 (1 review written)

On-line sales staff are very cleaver, as you'd probably expect, as they want you to part with a lot of money. Remember - they haven't sent the car you're interested in. I agreed to buy a 5 month old Ford Focus Ecoboost with 1,300 miles on the clock. I paid £300 as a deposit. The car arrived at Birmingham for collection and I agreed a time of 4pm to collect it. Arrived there, no sign of anyone at collections reception. 15 minutes before they released I was waiting. I started the Focus and it… Read Full Review

Motorpoint Aftersales's Response to Bigal88's Review

Written on: 22/07/2014

Thank you for writing a review on the review centre. I'd very much like to discuss this with you directly. Would you mind contacting the aftersales team and asking to speak to Neil. I'd like to be of assitance.

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★★★★☆

“Good staff”

Written on: 20/07/2014 by Luke69 (1 review written)

The staff where very good.No pressure to buy.Left to look at cars… Read Full Review

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★★★★★

“Couldn't fault whole experience”

Written on: 20/07/2014 by 299Sandoval (1 review written)

I was very pleased with my experience with motorpoint. From initial conversations where everything was explained clearly I felt comfortable with the service they were providing. Not only was i getting a good car at a very good price they also gave me a very good price for my trade in. When I went to pick up the car in Glasgow they were happy to see me early and made me feel welcome. It was a very hassle free experience and I would definitely use Motorpoint again… Read Full Review

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★★★★★

“Good way to buty a good car at a good price. Simple...”

Written on: 19/07/2014 by RaeganReed245 (1 review written)

Good way to buty a good car at a good price. Simple process. Recommend it… Read Full Review

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★★★★☆

“I liked that you were allowed to look at the cars at...”

Written on: 19/07/2014 by Camila189 (1 review written)

I liked that you were allowed to look at the cars at your liesure without being botherd by the salesman, but he was very helpful when required… Read Full Review

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