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Picture courtesy of car-craver.
| Customer service | 3.2/10   |
|---|---|
| Value for Money | 5.2/10 |
| Reviewer Rating | 3.4/10 |
| Overall Rating | 4.1/10 |
Full review by
Polgara36
on 13th May 2008
User Rating : 0
Respect :
0
Recently bought a Seat Leon from Motorpoint Burnley (via their online sales). Car had to be transported from Newport which took some time.
Arranged to view car - arrived to find it hadn't been prepared and couldn't test drive it (big mistake!).
Picked the car up on a Friday to find they'd still not prepared it prpoerly. Had to send it back to the bodyshop to improve the paintwork.
Next day it overheated....and basically that was it - cylinder head gasket has gone! On a 56 plate 10,000 mile car.
Polgara36's review and ratings | 89 words
Review by
mandy demartino
on 13th Apr 2008
User Rating : 3
Respect :
0
We could have actually written the same review as the person before! We went to the Peterborough Motorpoint and chose a car on their website that was 11 months old. Waited 3 weeks for it to come. When we came to view it it was filthy inside and out. There were some small scratches that we could have overlooked but then noticed a large scrape on the front. Were told that they could take this bit off and spray it and put it in the post. Weren't very happy about this. We said we would check i ...
mandy demartino's full review | 232 words
Review by
adembry
on 26th Mar 2008
User Rating : 3
Respect :
0
Motorpoint stack them high and sell them cheap. There's no frills - e.g. you don't get a service or valet thrown in. It's a bit of an issue not being able to see the car beforehand. We turned up on site after having paid a £300 deposit and having waited three weeks for a car to be transported to our local site (with bankers draft in hand) only to find the car was in an extremely poor state. There were burn marks on the seats, poor respray job on a bumper, broken door trims, broken electric ...
adembry's full review | 277 words
Review by
emma530
on 26th Mar 2008
User Rating : 8
Respect :
0
I have bought 2 cars from Motorpoint a used 1 and a new 1, I never had any problems with them and thought the prices were great. I would buy another car from them.
emma530's full review | 76 words
Review by
bri99
on 20th Nov 2007
User Rating : 5
Respect :
0
In spite of the low prices, the sheer hassle involved in dealing with Motorpoint means that I would hesitate before recommending them to a friend.
bri99's full review | 44 words
Review by
snoopy830
on 19th Nov 2007
User Rating : 2
Respect :
0
You could pick up a bargain. I wanted something more for my money and I didn't feel confident in the service Motorpoint were offering. I left and went to Ron Skinners in Tredegar. I got the same vehicle and was cheaper.
snoopy830's full review | 94 words
Review by
steved123
on 1st Nov 2007
User Rating : 2
Respect :
0
I bought a 14 month old car that had not had its annual service, it took around a dozen emails / phonecalls plus a chat with my trading standards office before they confirmed that the "promised advertised warranty " was valid - although I still had to pay for the "missed" service to validate it! My advice is to check that any promised warranties are valid and always ask them for written confirmation. Furthermore ensure you know your legal rights or simply go to your local dealer instead.
steved123's full review | 137 words
Review by
britgirl78
on 14th Sep 2007
User Rating : 2
Respect :
0
I was recommended Motorpoint.co.uk by a friend and initially was impressed with the prices. I rang the phone number and spoke to them and they gave me a price for my old car. I was rather shocked how low it was, but thought I would go and get a price from my local Ford dealership. They quoted me £2700 for 55k miles but said that was based on £2925 for £60k miles. As I was rushed I didn't realise the huge mistake that they were offering me less money for less miles.
I then no ...
britgirl78's full review | 231 words
Review by
jeremy gilmore
on 6th Aug 2007
User Rating : 6
Respect :
0
I would recommend them to my friends, their service is good- not as pushy as other car supermarkets.
jeremy gilmore's full review | 41 words
Review by
Chris Horsfall
on 4th Feb 2007
User Rating : 8
Respect :
0
I knew which car I required from the excellent website so it was easy and efficient to buy the car, they also fitted reversing sensors for me (at extra cost). The sales man was very pleasant and helpful, the only downside was when picking the car up after a hurried test drive the staff were not as helpful.
Chris Horsfall's full review | 79 words
Review by
robert027
on 13th Nov 2006
User Rating : 8
Respect :
0
I had a very good experience. I received very good customer service with no pressure to buy. The only problems I had with Motorpoint were that I was unable to test drive the car before purchase, and you cannot collect vehicles at the weekend.
robert027's full review | 44 words
Review by
dingledel
on 8th Oct 2006
User Rating : 0
Respect :
+1
I bought an X Trail Sports at Motorpoint, queried the model when buying and was told to go away, silly woman that I was! V5 actually says it's a SVE, in fact it's an SE advertised as a Sport.
Motorpoint now tells me they can't take the car back as they don't sell the Sport! Am left with an SE model that has a V5 saying it's a SVE. Motorpoint does not answer letters or calls so beware. Go to a UK franchise dealer, such as Nissan, when buying a car, the saving you make on an import is not wort ...
dingledel's full review | 126 words
Review by
keastf
on 15th Sep 2006
User Rating : 1
Respect :
+1
We bought an extended warranty from Motorpoint when buying a new Alfa Romeo three years ago which is not worth the paper it is written on. The car developed a mechanical fault in year three and the Alfa Dealership advised us that this was not something that should have happened for another 40,000 miles. Motorpoint have flatly refused to honour the warranty, saying that the fault is due to wear and tear. We are now £700 out of pocket and are taking legal advice about how to proceed. I w ...
keastf's full review | 116 words
Review by
oldbrian
on 6th Aug 2006
User Rating : 1
Respect :
+3
If the car you select at Motorpoint (motorpoint.co.uk) is good value then bite the bullet and accept the dreadful service. Remember that they are deceitful and they will be indifferent if the car breaks down outside the premises. I have visited Motorpoint twice; first with a friend to collect his car, then to buy mine. While waiting one customer returned ON FOOT. His 'new' car had broken down at the filling station 100 yds away. They were indifferent. We checked my friend's car carefully a ...
oldbrian's full review | 162 words | 1 comment added.
Review by
destinychild8933
on 12th Jun 2006
User Rating : 0
Respect :
0
I bought a Mini from Motorpoint which I was told was not an import. The sales rep didn't even know if it was a Mini one or a Mini cooper! After a long debate with colleagues and family I stupidly decided to buy it (they all said the wouldn't touch it with a long stick) I picked up my Mini on Christmas Eve at 18.00 hours. I was ushered to the car park, given the keys and the rep then walked off back to his office. The car was filthy, I also paid 60 odd pounds for some imaginary valeting. I ...
destinychild8933's full review | 228 words
Review by
SacredCelt
on 2nd Apr 2006
User Rating : 1
Respect :
0
This is the first and last time I use a car supermarket. I bought a City Rover back from Motor Point in Feb (well paid for it anyway) to be told delivery was 7 - 10 days. Eventually got a vehicle (not the one ordered) at end of March. Absolutely fed up by this time - service was useless - no callbacks from salesmen etc - usual thing. MAKE SURE you check vehicle thoroughly before driving away - mine had a few scuffs on bodywork despite being "new" (what a laugh - car had been standing in Mumbai I ...
SacredCelt's full review | 179 words
Review by
rupertbear
on 23rd Dec 2005
User Rating : 1
Respect :
0
Not for the faint hearted, Motorpoint stack them high and sell them cheap. Don't expect any kind of customer care or after sales service once you have signed. You must do your homework first and know exactly what to do and how to do it. DO NOT believe anything the sales staff tell you. Various sales staff told me information which was either misleading or untrue. Make sure you see and get everything in writing! Saying that I am happy because I got the car I want at the price I wanted to pay.
rupertbear's full review | 103 words
Review by
rover33
on 29th Jul 2005
User Rating : 10
Respect :
0
I have recently bought a City Rover from Motorpoint and could not be happier. I saved over £4,000 making the car half price!
I sent an enquiry from their website (www.motorpoint.co.uk) and received a call back a few hours later. They valued my part exchange and quoted me finance figures and even took my order - all over the phone. The first time I visited the actual showroom was to pick my car up.
Fantastic experience - can't speak highly enough about them!
rover33's full review | 87 words
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