Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.3 / 5
2454
89% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Sad and shocked ”

Written on: 24/08/2016 by feedup-Mac (1 review written)

been dealing with this company for first time, so can only speak for myself, it has been awful, truly shocking… Read Full Review

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★☆☆☆☆

“Missold”

Written on: 15/08/2016 by xiHampton454 (1 review written)

Buyer beware. We purchased a 2015 plate 9 months ago, we asked at initial point of sale if the car was an import and were told it was not. We recently were told the car was an import when attempting to sell it, we called Motorpoint Widnes and were told again it wasn't! Subsequently, we have discovered it is. We have been lied to continually. We are now taking our complaint to the appropriate authorities, if you are dealing with Motorpoint do your own research, do not believe what they tell… Read Full Review

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★☆☆☆☆

“Couldn't fix and won't refund a faulty car”

Written on: 26/07/2016 by Reidkt203 (1 review written)

Bought a vauxhall igsignia 8 weeks ago. In day of purchase fault evident,took back to motorpoint and told to take it to dealer. Eventually got it into dealer where 2 further faults had developed within the 2 weeks it took to get it booked in with dealer. Sent to dealer again as faults still there after 1st visit. Rang motorpoint who took car to their dealer. Had car for 8 days. One problem still remains and they are refusing to take the car back and provide a refund,despite having an… Read Full Review

Motorpoint's Comment

Written on: 16/08/2016

Thank you for taking the time to leave a comment regarding your experience, i'm very sorry to read about the problems you've had with the vehicle.
If you'd like to discuss the matter, as i am unable to find your details to see what investigations have been done I'll try and assist you if i can.

Many thanks,
Rachael

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★☆☆☆☆

“Called motor point up to discuss buying a car as they...”

Written on: 13/07/2016 by B.A.Johnson (1 review written)

Called motor point up to discuss buying a car as they were local to me it appeared to be most convenient option. I pointed out over the telephone that there were cheaper options for the same vehicle with lower mileage identical from two main dealers which were within 25 mile radius and asked if they would price match else there was no point viewing. Was told they wouldn't be beaten on price and was then put onto the dealership in Oldbury. Was told by the salesman at the dealership to bring… Read Full Review

Motorpoint's Response to B.A.Johnson's Review

Written on: 16/08/2016

Thank you for taking the time to rview your experience with Motor Point.
I am indeed very sorry to hear that your experience with us wasn't up to our usual high standards. I am disappinted to read that you were left waiting on site an hour, i'll ensure that your comments are fed back to the site and the staff involved to ensure we can build upon your comments to stop any problems re-occurring.

Many thanks, Rachael

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★☆☆☆☆

“Terrible srrvice”

Written on: 08/07/2016 by Qashqi_1 (1 review written)

We applied for credit to purchase a Nissan qashqi 15 plate. We had to do all the chasing and twoing and frowing between the finance company and motor point there was no communication between them. Then when I finally got to collect the car their paperwork was all wrong and the name was wrong on paperwork. We finally got past that drove the car away to find the driver door had a rattle and audio kept cutting out and switching itself off wing mirrors would not fold properly and steamy headlight… Read Full Review

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★★★★☆

“Customer service at Birmingham branch”

Written on: 19/06/2016 by Beatsboy (1 review written)

I arranged to view and collect my car from Birmingham branch and was given a time to collect of 1/00 p.m. As I live in Kent (about 150 miles from collection point) I left in plenty of time to allow for traffic, etc. Unfortunately I was not told that if I arrive early I would still have to wait for my allotted time slot. (which meant I had about a 2 hour wait when I got there) The actual hand over and exchange however was done very well by BRANDON who could not do enough for me, he explained… Read Full Review

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★★★★★

“Good, Very Good, Excellent”

Written on: 11/06/2016 by DennisPeugeot108 (1 review written)

This what I call a professional garage, from the time you enter the premises your were treated with respect. a professional team throughout nothing was to much trouble when I left the premises having completed my purchase (eventually) I was a very happy person from the man who started my purchase to the lady who said good bye I was totally satisfied with my purchase I had a few queries on route to final purchase but all completed to my satisfaction Dealer to fully recommend with great… Read Full Review

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★★★★★

“Fab”

Written on: 13/05/2016 by Jimmyj251 (1 review written)

Amazing Customer Service… Read Full Review

Motorpoint Aftersales's Comment

Written on: 16/05/2016

Thank you very much, we hope that you're happy with your new purchase.

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★★★★★

“excellent prices”

Written on: 13/05/2016 by Jaydeng428 (1 review written)

Have now bought three cars from motorpoint and even though I travel two hours it is worth it for the service and prices .gives you confidence.one of the cars was bought by my daughter following my recomendation… Read Full Review

Motorpoint Aftersales's Comment

Written on: 16/05/2016

Travelling from Worthing I can appreciate you mean, as long as it's worth the travel we're happy. We hope you continue to make the journey in future and thank you for choosing us over everyone else.

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★★★★★

“Excellent customer service”

Written on: 11/05/2016

This is the 3rd car I have bought from motorpoint and will definitely be back… Read Full Review

Motorpoint Aftersales's Comment

Written on: 16/05/2016

Thank you very much, we look forward to seeing you for a 4th!

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★★★★☆

“The no pressure car showroom”

Written on: 11/05/2016 by mb70 (1 review written)

We found the sales people very helpful and friendly, not at all pushy. The car prices were good and we havent yet found the model of car i purchased cheaper anywhere else. One word of caution though, be careful if you extend the warranty of the car you decide to purchase ; i wasnt informed of the cost of this until id agreed to it, my fault maybe, however i feel that the salesman should have been a little more up front about the cost. ( the reason for only 4 stars) Apart from that the service… Read Full Review

Motorpoint Aftersales's Response to mb70's Review

Written on: 16/05/2016

Thank you for the review. We're sorry if the information was not communicated clearly with the extended warranty, our usual process is to communicate this to you and also provide you with information where possible to ensure this is clear. If this hasn't been done please accept our apologies and we hope that if you have anything you need to discuss with us, you'd give us a call directly.

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★★★★★

“Highly recommend this company ”

Written on: 11/05/2016 by hanevie (1 review written)

Purchased a Vauxhall insignia from motorpoint Birmingham and from start to finish it was a pleasure.I would not hesitate to purchase another vehicle from them.I would highly recommend this company.they also gave me a really good price for my old car more than 35% more than any other dealer… Read Full Review

Motorpoint Aftersales's Response to hanevie's Review

Written on: 16/05/2016

Thank you very much for the kind words, we appreciate you taking the time to let us know we're doing well and hope that you enjoy your purchase. Please contact us should you need anything, we're here to support you.

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★★★★★

“Pleasant, supportive and slick experience throughout”

Written on: 11/05/2016

From the moment I phoned, after seeing the advert for the car on the internet, the on-line salesman was very helpful, not at all "over pushy," and extremely efficient. I was always kept well informed at every stage of the transaction. On arrival at the showroom at the prearranged time to view and test the vehicle, and hopefully to purchase, all aspects of the business were well organised and all the staff were friendly, empathic and helpful. The car was exactly as described and in stunning… Read Full Review

Motorpoint Aftersales's Comment

Written on: 13/05/2016

We really appreciate you've taken the time to detail your experience here on review centre. I'm glad your issue had been sorted, please contact us if you need anything else. Congratulations on your purchase, may it provide you with many years of happy motoring!

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★☆☆☆☆

“Terrible customer service”

Written on: 05/05/2016 by Ianjb2016 (1 review written)

I am writing in pure frustration. After reading customer reviews i decided to take the plunge and reserved a two year old Mercedes slk online two weeks ago. Without boring with the details. I have requested feedback several times and find the experience hard going with myself chasing with further mails or calls. Now been waiting almost 48hrs for a copy of job sheet and inspection of vehicle as is my right as paying customer. I am at the end of my tether and have lost interest in purchasing. It… Read Full Review

Motorpoint Aftersales's Response to Ianjb2016's Review

Written on: 13/05/2016

I am sorry that you're unhappy with how things have gone, I'd very much like to step in and help at this stage. I am confident that I can resolve the enquiry for you and hope you will contact me so I can assist you with this matter. Please call any Motorpoint number and ask to speak with the person from customer care.

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★★☆☆☆

“customer services ”

Written on: 03/05/2016 by aldo771 (1 review written)

Just bought a car two weeks ago had some small issues with got no help what so ever from customer service staff a shocking and quite ignorant would not recommend… Read Full Review

Motorpoint Aftersales's Response to aldo771's Review

Written on: 04/05/2016

I am very sorry to hear that your experience with our customer care team has not been a positive one. I would like to expect that if a small issue was causing you issues that this would be resolved easily. If you would like to contact any Motorpoint number and ask for Neil from Customer Care, I'd be happy to investigate the matter in order to try reach a more favourable conclusion.

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★☆☆☆☆

“Very Disappointing - Not recommended”

Written on: 19/04/2016 by TrevorMcCaffrey (1 review written)

I recently contacted Motorpoint about a car I was interested in purchasing. They gave me a part exchange value for my own car that was almost £2,000 lower than I was offered by a local main dealer, even though I had purchased my existing car from them and two more before that. The explanation given by them was that main dealer cars are over-priced and they can therefore give you a higher trade in value. There may be an element of truth in this but it doesn't really wash when the difference is… Read Full Review

Motorpoint Aftersales's Comment

Written on: 28/04/2016

We're very sorry to hear that your experience was not satisfactory. I'd very much like the opportunity to investigate your case specifically and explain in more detail how these figures were arrived at and investigate the approach the members of staff you spoke to used as this does not conform with how we operate. if you can contact Neil in customer care by calling any Motorpoint number and asking for me by name, I'd appreciate the opportunity to resolve any concerns.

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Moaninggits's Comment

Written on: 14/06/2016

Was the cost of change cheaper then a main dealer.

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★★★★★

“Buy with confidence”

Written on: 09/04/2016 by qlByrne26 (1 review written)

Superb selection of vehicles in a warm and dry environment, we were able to drive away in our new motor within hours, keep up the good work… Read Full Review

Motorpoint Aftersales's Comment

Written on: 28/04/2016

Thank you for taking the time to submit a review on your experience. We're happy to hear all went well and you were happy with your purchase. We look forward to seeing you again in future.

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★★★★★

“first class service all round.”

Written on: 06/04/2016 by zrBruce71 (1 review written)

I have already advised my friend to use Motorpoint he purchasd two cars and he was delighted with both the service and his cars… Read Full Review

Motorpoint Aftersales's Comment

Written on: 27/04/2016

Thank you for taking the time to review your experience and also recommend a friend to us! We do have a VIP scheme whereby you can claim vouchers for anyone who purchases a vehicle upon your recommendation. You can sign up for this on our website and apply through the account you make. Should you want help or assistance with this or anything else, please call Neil from the customer care team.

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★★★★★

“Painless Purchase”

Written on: 04/04/2016 by ElvisPreston (1 review written)

After trawling around numerous car showrooms and online car sales sites i came across just the car i was looking for on MOTORPOINT online, the problem was the car was in the North of England and I was in the south. No problem after a simple telephone conversation with Motorpoint sales office the car was reserved and shipped to my nearest branch for me to view.As motorpoint picture the actual car you are interested in and not generic photographs the proceedure is made easier. As soon as it… Read Full Review

Motorpoint Aftersales's Comment

Written on: 27/04/2016

Thank you very much for your kind words and review, we appreciate you've shared your story with us and most of all we're glad all went well and you're happy. Should you need anything in future, please don't hesitate to contact us.

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★★★★☆

“Don't pay 90 pound fee”

Written on: 03/04/2016 by Hholt (1 review written)

Overall good experience but they try to get you to pay a £90 fee without telling you it is optional… Read Full Review

Motorpoint Aftersales's Response to Hholt's Review

Written on: 27/04/2016

Thank you for your review, the £99 pre delivery fee covers the application and production of a HPI certificate for your peace of mind, a service if the vehicle falls within our requirements to perform one, a comprehensive pre delivery inspection to ensure the vehicle is in full working order and a valet. This is entirely optional and is displayed on the bottom of every page within our website, the charges are also displayed on your invoice and can be discussed during your collection experience at any time if you have any questions. If you would like to discuss this further you can contact Neil in customer care, I'd be more than happy to assist you with any questions or concerns you may have.

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