Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“Felt very awkward ”

Written on: 18/02/2017 by Cadence296 (1 review written)

Went to the peterbrough store today took the day off today to buy a car. I went to motor point with my wife. After looking on the Internet the previous night I saw a nisson I was intrested in also a couple of other cars. Parked up got out of the car a sales person said alright mate then tried to hand me a a5 sheet I said just looking at a couple of cars he said you canot look at cars without this broucher I said I just want to take a look walked on I was then arguing with 3 sales people one… Read Full Review

Motorpoint's Comment

Written on: 20/02/2017

Thank you for your review. I am very sorry to read about the problems you've had during your experience on site. The staff on site provide you with a brochure to identify which vehicles you may have interest in as we have a large amount of stock on site. This is simply to make the process easier for yourself and staff to narrow down the best vehicle for yourself. Should you wish to discuss this any further please feel free to contact myself or the customer care team.
Many thanks, Rachael

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★★★★★

“Fantastic ”

Written on: 17/02/2017 by Ramos465 (1 review written)

I have just bought my third car from motorpoint . The car Is perfect , fantastic value . I don't know why I go anywhere else . Thankyou motorpoint… Read Full Review

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★★☆☆☆

“Totally dishonest ”

Written on: 10/02/2017 by Totallydecieved (1 review written)

I bought a car from the Widnes branch and had it delivered to the Chingford office, on inspection I had noticed a few marks on the door, writing in fact which I pointed out and also some scuffs on the front wing. They pointed out that the scuffs were within accepted norms but they would remove the other marks. I recieved a call from the sales executive I was dealing with where I confirmed I would go ahead with the purchase, he was keen for me to take out the Williams cover but I had said that… Read Full Review

Motorpoint's Response to Totallydecieved's Review

Written on: 14/02/2017

Thank you for your review, I am very sorry to hear about the problems you've had during your experience with Motorpoint. Please feel free to contact ourselves regarding this.
Many thanks, Rachael

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★☆☆☆☆

“Feel robbed ”

Written on: 08/02/2017 by 75Arsenault (1 review written)

Bought my car from MotorPoint in 2014 was so happy with the way I was treated and I was able to drive my new car home that day (very impressed) well that was until my agreement was up and it was time to trade mine in for a new car after numerous calls from MotorPoint advising me to come in and have a chat with the hope of trading mine in for a new car I decided to pop in the first time all the staff was that busy it was like we was invisible so left we tried again a couple of weeks later chose… Read Full Review

Motorpoint's Comment

Written on: 14/02/2017

Thank you for your review. I am very sorry and disappointed to hear about your very poor experience with Motorpoint. We pride ourselves on our excellent customer service and no pressure sales - if you would like to discuss this any further please feel free to contact myself.
Many thanks, Rachael

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★★☆☆☆

“Wrong spare key issued on a brand new car”

Written on: 27/01/2017

I was issued the wrong spare key for my Nissan juke when purchased new from motorpoint Derby. When I reported it they said there is nothing they could do even though it was their mistake because I did not report it straight away. Very poor customer service from a loyal customer who has spent over 40k over the last 2 years. … Read Full Review

Motorpoint's Comment

Written on: 30/01/2017

Thank you for taking the time to inform us of the problem you've found with the spare key. I am sorry to read that you've encountered a problem.
If you'd like to contact myself, i'd be more than happy to go through this with you
Kind regards, Rachael

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★★★★★

“James”

Written on: 02/01/2017

Dealt with Motorpoint when I purchased my last car.Vowed that I would come back for next car Having experienced before I had no hesitation in coming back to motorpoint. Hput up with my many visits to no avail,but when I spotted the car I was after, he was on the ball.I thought I wasn't ready for changing cars but the drive away today was far too tempting. He did his stuff and hey presto I'm home with a lovely new car I would recommend Motorpoint to anyone, it's the way buy your next… Read Full Review

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★☆☆☆☆

“car full of faults”

Written on: 04/11/2016 by SemajSilva231 (1 review written)

The day I got my car I noticed the Peterborough branch had signed that the car had been serviced the week before by them....however the car had been bought in from another branch a few days before....so was it serviced? The day after I noticed the air conditioning wasn't working...needed a replacement condenser. Since getting the car I noticed the gears grinder....so they needed adjusting but they still grind. The car has also always been noisy...garage said it was the timing belt...so had it… Read Full Review

Motorpoint's Comment

Written on: 08/11/2016

Thank you for taking the time to inform us f the problems you've had, i'm very sorry to hear about this and any inconveniences this may of caused yourself. We appreciate you getting in touch to tell us, and i hope we can try and get this resolved for you - i'll be in touch shortly regarding this
Kind regards, Rachael

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★★★★★

“what a pleasure”

Written on: 21/10/2016 by carpetkev (1 review written)

carbuying as it should be great service from word go and luvly lady to do test drive and all paperwork would definately recommend great hyundia 1.2 premium af fab price great staff at castleford will definately be back… Read Full Review

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★☆☆☆☆

“Sad and shocked ”

Written on: 24/08/2016 by feedup-Mac (1 review written)

been dealing with this company for first time, so can only speak for myself, it has been awful, truly shocking… Read Full Review

Motorpoint's Response to feedup-Mac's Review

Written on: 05/10/2016

Thank you for taking the time to leave a comment regarding your experience. I'm very sorry to read about the poor experience you had with us. If there is anything i can do to assist in the future please feel free to contact myself.
Many thanks, Rachael

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★☆☆☆☆

“Missold”

Written on: 15/08/2016 by xiHampton454 (1 review written)

Buyer beware. We purchased a 2015 plate 9 months ago, we asked at initial point of sale if the car was an import and were told it was not. We recently were told the car was an import when attempting to sell it, we called Motorpoint Widnes and were told again it wasn't! Subsequently, we have discovered it is. We have been lied to continually. We are now taking our complaint to the appropriate authorities, if you are dealing with Motorpoint do your own research, do not believe what they tell… Read Full Review

Motorpoint's Comment

Written on: 05/10/2016

Thank you for taking the time to leave a comment regarding your experience with Motorpoint. I'm sorry to read about the problems you had during your purchase with us. Please feel free to contact myself to discuss this further if you wish.

Kind regards, Rachael

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★☆☆☆☆

“Couldn't fix and won't refund a faulty car”

Written on: 26/07/2016 by Reidkt203 (1 review written)

Bought a vauxhall igsignia 8 weeks ago. In day of purchase fault evident,took back to motorpoint and told to take it to dealer. Eventually got it into dealer where 2 further faults had developed within the 2 weeks it took to get it booked in with dealer. Sent to dealer again as faults still there after 1st visit. Rang motorpoint who took car to their dealer. Had car for 8 days. One problem still remains and they are refusing to take the car back and provide a refund,despite having an… Read Full Review

Motorpoint's Comment

Written on: 16/08/2016

Thank you for taking the time to leave a comment regarding your experience, i'm very sorry to read about the problems you've had with the vehicle.
If you'd like to discuss the matter, as i am unable to find your details to see what investigations have been done I'll try and assist you if i can.

Many thanks,
Rachael

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★☆☆☆☆

“Called motor point up to discuss buying a car as they...”

Written on: 13/07/2016 by B.A.Johnson (1 review written)

Called motor point up to discuss buying a car as they were local to me it appeared to be most convenient option. I pointed out over the telephone that there were cheaper options for the same vehicle with lower mileage identical from two main dealers which were within 25 mile radius and asked if they would price match else there was no point viewing. Was told they wouldn't be beaten on price and was then put onto the dealership in Oldbury. Was told by the salesman at the dealership to bring… Read Full Review

Motorpoint's Response to B.A.Johnson's Review

Written on: 16/08/2016

Thank you for taking the time to rview your experience with Motor Point.
I am indeed very sorry to hear that your experience with us wasn't up to our usual high standards. I am disappinted to read that you were left waiting on site an hour, i'll ensure that your comments are fed back to the site and the staff involved to ensure we can build upon your comments to stop any problems re-occurring.

Many thanks, Rachael

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Motorpoint's Response to B.A.Johnson's Review

Written on: 05/10/2016

Thank you for taking the time to leave a comment regarding your recent experience with Motorpoint. I Would like to apologize for the delay you experienced on site - and any poor customer service you received. I will ensure that your valuable feedback is passed on to all those involved, if there is anything i can do to assist please feel free to contact myself.
Kind regards, Rachael

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★☆☆☆☆

“Terrible srrvice”

Written on: 08/07/2016 by Qashqi_1 (1 review written)

We applied for credit to purchase a Nissan qashqi 15 plate. We had to do all the chasing and twoing and frowing between the finance company and motor point there was no communication between them. Then when I finally got to collect the car their paperwork was all wrong and the name was wrong on paperwork. We finally got past that drove the car away to find the driver door had a rattle and audio kept cutting out and switching itself off wing mirrors would not fold properly and steamy headlight… Read Full Review

Motorpoint's Response to Qashqi_1's Review

Written on: 05/10/2016

Thank you for taking the time to leave a comment regarding your recent experience with Motorpoint. I would like to offer my sincerest apologies for the problems you had upon collection. And any issues this may of caused yourself.
I will ensure that your valuable feedback is taken on board, if there is anything i can do to assist please do let me know.

Kind regards, Rachael

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★★★★☆

“Customer service at Birmingham branch”

Written on: 19/06/2016 by Beatsboy (1 review written)

I arranged to view and collect my car from Birmingham branch and was given a time to collect of 1/00 p.m. As I live in Kent (about 150 miles from collection point) I left in plenty of time to allow for traffic, etc. Unfortunately I was not told that if I arrive early I would still have to wait for my allotted time slot. (which meant I had about a 2 hour wait when I got there) The actual hand over and exchange however was done very well by BRANDON who could not do enough for me, he explained… Read Full Review

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★★★★★

“Good, Very Good, Excellent”

Written on: 11/06/2016 by DennisPeugeot108 (1 review written)

This what I call a professional garage, from the time you enter the premises your were treated with respect. a professional team throughout nothing was to much trouble when I left the premises having completed my purchase (eventually) I was a very happy person from the man who started my purchase to the lady who said good bye I was totally satisfied with my purchase I had a few queries on route to final purchase but all completed to my satisfaction Dealer to fully recommend with great… Read Full Review

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★★★★★

“Fab”

Written on: 13/05/2016 by Jimmyj251 (1 review written)

Amazing Customer Service… Read Full Review

Motorpoint Aftersales's Comment

Written on: 16/05/2016

Thank you very much, we hope that you're happy with your new purchase.

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★★★★★

“excellent prices”

Written on: 13/05/2016 by Jaydeng428 (1 review written)

Have now bought three cars from motorpoint and even though I travel two hours it is worth it for the service and prices .gives you confidence.one of the cars was bought by my daughter following my recomendation… Read Full Review

Motorpoint Aftersales's Comment

Written on: 16/05/2016

Travelling from Worthing I can appreciate you mean, as long as it's worth the travel we're happy. We hope you continue to make the journey in future and thank you for choosing us over everyone else.

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★★★★★

“Excellent customer service”

Written on: 11/05/2016

This is the 3rd car I have bought from motorpoint and will definitely be back… Read Full Review

Motorpoint Aftersales's Comment

Written on: 16/05/2016

Thank you very much, we look forward to seeing you for a 4th!

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★★★★☆

“The no pressure car showroom”

Written on: 11/05/2016 by mb70 (1 review written)

We found the sales people very helpful and friendly, not at all pushy. The car prices were good and we havent yet found the model of car i purchased cheaper anywhere else. One word of caution though, be careful if you extend the warranty of the car you decide to purchase ; i wasnt informed of the cost of this until id agreed to it, my fault maybe, however i feel that the salesman should have been a little more up front about the cost. ( the reason for only 4 stars) Apart from that the service… Read Full Review

Motorpoint Aftersales's Response to mb70's Review

Written on: 16/05/2016

Thank you for the review. We're sorry if the information was not communicated clearly with the extended warranty, our usual process is to communicate this to you and also provide you with information where possible to ensure this is clear. If this hasn't been done please accept our apologies and we hope that if you have anything you need to discuss with us, you'd give us a call directly.

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★★★★★

“Highly recommend this company ”

Written on: 11/05/2016 by hanevie (1 review written)

Purchased a Vauxhall insignia from motorpoint Birmingham and from start to finish it was a pleasure.I would not hesitate to purchase another vehicle from them.I would highly recommend this company.they also gave me a really good price for my old car more than 35% more than any other dealer… Read Full Review

Motorpoint Aftersales's Response to hanevie's Review

Written on: 16/05/2016

Thank you very much for the kind words, we appreciate you taking the time to let us know we're doing well and hope that you enjoy your purchase. Please contact us should you need anything, we're here to support you.

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