motorpoint www.motorpoint.co.uk reviews | Watch This Item.

Average Ratings
Customer service4.1/10 Based on 42 ratings
Value for Money5.9/10
Reviewer Rating4.3/10
Overall Rating4.4/10 Based on 64 ratings

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40% Recommended23 out of 58 Reviews
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58 Review Centre Motorpoint www.motorpoint.co.uk Reviews

  • Full review by
    Guest.
    on 4th Jul 2009


    User Rating : 1
    Respect : 0

    Good Points: There were not any.Although they were very nice to me when they were taking the money.

    Bad Points: total shambles.Brand new car with bashed wheels.Weights on outside on alloy wheels they were not like this when i viewed it.Said they were done at the dealer.I called dealer and they said no way would they put weights on outside of an alloy.They said because the car was cheaper than dealer this is what i had to put up with.I argued it was supposed to be a brand new car with 47 miles on.Went to pick it up car was very dirty.Just told lies.Don't trust them they say one thing then do another.Will not go there again.

    General comments: Altogether a bad experience.Bad customer service.Bad after sales service. Motorpoint didn't want me to road test the car until i paid my £300 had to argue to get the roadtest.
    Guest's review and ratings     | 155 words

  • Review by
    sjy
    on 30th Jun 2009


    User Rating : 0
    Respect : 0

    I put a deposit down on a new unregistered mercedes vito van on the 24th may 2009 at motorpoint burnley. Was told by the salesman it would be registered within a week. This came and went. Phoned the salesrep and was told there was a problem with the vans paperwork (he blamed mercedes) strange as motorpoint had the van at there burnley branch. They could not give me a delivery date.Rang back 3 weeks later to be told the saleman had left the company. Still they had no paperwork.Rang back AGAIN and ...
    sjy's full review     | 217 words

  • Review by
    Guest.
    on 28th Jun 2009


    User Rating : 0
    Respect : 0

    Bought my car from Motorpoint Newport and it seemed a good deal so paid to have a shipped down from derby but it was covered in tar splats and scratches and the collection rep was pushy and wanted us to sign before test driving and i feel i bullied into buying the car. didn't get scratches out and now i bought it not interested in the car
    Guest's full review     | 88 words

  • Review by
    Guest.
    on 3rd Jun 2009


    User Rating : 2
    Respect : 0

    motorpoint can be cheaper than many main dealers but you do NOT take boomerang finance. as the car will still be theres at the end so dont do it.. also my car had been in an accident and i was not told this at time of purchase it still pulls to one side and a main dealer told me it had been "botched up" the bill was £1000.85 pounds I am currentley taking legal action.Also customer service was excellent untill i got the car they were quite rude over the phone and very curt with me.
    Guest's full review     | 97 words

  • Review by
    anonymousmmmmm
    on 2nd Jun 2009


    User Rating : 9
    Respect : +1

    i purchased a ssangyong rexton 270 auto (new parrallel import). the car is itself built like a tank and after taking it home i noticed the drivers door was a little hard to close. i contacted motorpoint and found the after care is good and they have a dedicated hotline, problem solved (but i should have checked properly). i had issues with the warranty after i phoned ssangyong uk to see if the car was registered as motorpoint claimed. ssangyong uk were very unhelpful stating the car was not cove ...
    anonymousmmmmm's full review     | 207 words

  • Review by
    Syrah
    on 25th May 2009


    User Rating : 4
    Respect : 0

    My experience of Motorpoint hasn't been all too great. I was thinking about getting a new car, so visited my branch, and saw a 2008 Corsa I liked. My mum was hesitant on me buying from the first place I had looked at, but we did get a good deal (eventually after getting the price down and not taking the £160 service charge for its first year) Was annoyed as part of the fee to have the car checked, valated etc there was a charge for a new set of number plates. I had been given new private ...
    Syrah's full review     | 580 words

  • Review by
    Guest.
    on 21st May 2009


    User Rating : 3
    Respect : 0

    I contacted motorpoint regarding a vehicle and left a deposit via the phone ,which i was told by the salesman would be refunded if i did not purchase the vehicle.
    Guest's full review     | 30 words

  • Review by
    Guest.
    on 21st May 2009


    User Rating : 8
    Respect : 0

    I bought a VW golf from Motorpoint newport. On arrival we were allowed to browse the cars wothout any hassle from the sales people - found one we liked and took it out for a drive. Decent price - we were told upfront that the price excluded tax and some other things that added about another 150 to the price. I asked where the car was from (rep Ireland) - this limited the warrant to 2 yrs rather than 3 but hte price is about 2k less than RRP
    Guest's full review     | 114 words

  • Review by
    Guest.
    on 19th May 2009


    User Rating : 10
    Respect : 0

    I bouhgt a car from mortopoint a few months ago and service i got in peterborough was excellent, the salesman was very professional and honest, and when it came to collection the young lady was very helpful and polite, joyful experience . .
    Guest's full review     | 41 words

  • Review by
    Guest.
    on 17th May 2009


    User Rating : 1
    Respect : 0

    Price seemed OK, but Motorpoint tried a bit hard to sell me extra x and extra y, which i found a bit annoying, and more importantly, II found out 4 months later there was a mechanical problem with the car when I brought if for a revision. Mechanics told me that it was definitely there 4 months ago (just 1000 miles) Motorpoint should have seen it and fixed it. Motorpoint refused to acknowledge the issue. Not worth saving a few quids.
    Guest's full review     | 88 words

  • Review by
    scotty23
    on 14th May 2009


    User Rating : 1
    Respect : 0

    in 2008 i purchased a ford ka zetec climate from Motorpoint which im glad to say was a good car and cheaper than main dealer prices when i picked the car up it had nasty scratches on the passenger door and i literally was running on fumes when pulling out of motorpoint.
    scotty23's full review     | 72 words

  • Review by
    boboboobooboob
    on 14th May 2009


    User Rating : 3
    Respect : 0

    Once you've bought a car from Motorpoint, they don't really care, I went to collect my car. and it took ages. Lots of staff milling around not doing alot. Poor customer service in my mind What out for their higher than average APR on blackhorse finance and hard sell on other policies ie Gap insurance. They make back the savings they offer on the cars, by passing on high APR's to the buyer. Don't be conned with the reg plates, valet and HPI checks. They automatically add them to your bill. D ...
    boboboobooboob's full review     | 201 words

  • Review by
    catherinecourte
    on 14th May 2009


    User Rating : 5
    Respect : 0

    Bought Focus Titanium for 11,299. Car was as advertised in Motorouint, and in generally good order, but no Sat Nav disks (still waiting for these - will they ever arrive?) and the header tank cap missing, so car not drivable. Also chips on windscreen.
    catherinecourte's full review     | 84 words

  • Review by
    Guest.
    on 30th Apr 2009


    User Rating : 10
    Respect : 0

    Bought a car at motorpoint glasgow. Wasn't happy at paying the additional 'prep fee', but was still £2345 cheaper than the main dealer, so was happy with that. The salesman was good to deal with and very open.
    Guest's full review     | 42 words

  • Review by
    ransell
    on 25th Apr 2009


    User Rating : 2
    Respect : 0

    Bought a couple of cars from Motorpoint and was happy with the purchase.That said I also rejected another as it was not as agreed.Make sure that you know what is being added on ie number plates cleaning and get a final figure. See and check the service record and check the car has what you want.
    ransell's full review     | 127 words

  • Review by
    Guest.
    on 19th Apr 2009


    User Rating : 1
    Respect : 0

    My family have been looking recently for a replacement car for my Nana, who's husband recently passed away, and needs a smaller car than the '02 BMW 5 Series she's been struggling with. We decided upon a Volkswagen Golf 1.4 TSI GT Sport 170 as a replacement, as a smaller easier to drive replacement. We found an excellent example at Motorpoint of Derby, but upon arriving were told that it had been sold that morning. The salesman then went on to tell us that they had several identical cars in s ...
    Guest's full review     | 328 words

  • Review by
    Guest.
    on 17th Apr 2009


    User Rating : 0
    Respect : 0

    Went to look at a car at newport motorpoint, saw one we liked but was automatic and were told a manual was already on its way and that it would be there in 3 hrs. Were told if we wanted it we'd have to put down a holding fee ( the word deposit wasnt mentioned) so nobody else could look at the car, if we didint like the car or changed our monds we'd get it back, fair enough. We were then told we'd have to wait a further 4 days, the sales guy even went and checked on a "tracker" and told us it was ...
    Guest's full review     | 143 words

  • Review by
    Guest.
    on 23rd Mar 2009


    User Rating : 2
    Respect : 0

    part ex price wasn't that good so i didn't do the deal. next day the salesman rang me to see if i wanted the vehicle and ended up offering me £300 more for my part ex.but from then on the experience got worse.the new vehicle had a few scratches on the bonnet and i was told these would be removed by the day of collection.but on day of collection they were not, so had to wait 30mins for it to be done.they avoided giving me a test drive until the day of collection, so right up to the last min ...
    Guest's full review     | 182 words

  • Review by
    jcardwell1
    on 14th Mar 2009


    User Rating : 2
    Respect : 0

    Ok Motorpoint maybe cheap but look around and it's hundreds not thousands you save. They tell you the car will be serviced before you pick it up. When you check your invoice you've paid for it - it's not free, don't touch the boomerang finance, when you go back to change you get what you owe maybe a little more so if you want a new one you end up paying around three times as much as you were, pushy salesmen and rubbish aftercare. Don't let them fool you, check every bit of the invoice they exp ...
    jcardwell1's full review     | 105 words

  • Review by
    messyhead
    on 13th Mar 2009


    User Rating : 9
    Respect : 0

    The car I had gave the up the ghost, so I needed to get a new car within a week. Looked on the Motorpoint website and found a 57 plate Focus that I liked the look of. Went to Motorpoint (Glasgow) the next day and saw the car. The salesman was very friendly and helpful, and didn't try to pressure us in any way, even when it came to buying the extras. We just said we didn't need them, and that was the end of it.We paid a deposit, but wanted to come back the following day for a test drive, so we on ...
    messyhead's full review     | 303 words


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