Motorpoint www.motorpoint.co.uk Reviews
Latest Reviews
★★★★★
“New breed of car sales people”
Written on: 09/05/2013 by BarbaraE (1 review written)
I recently purchased a vehicle from Motorpoint & cannot believe how easy the whole process was, especially as my previous experience buying a brand new car elsewhere was a disaster & I have disliked that car for three years because of the lousy memories it represented. My buying experience with Motorpoint was seamless from start to finish, even down to having my cherished plates transferred. The telesales person who initially gave details of my purchase of a Vauxhall Astra Automatic & a fair... (read more)
★★★★★
“Great service Motorpoint”
Written on: 08/05/2013 by pleasedofoldham (1 review written)
all the way from my first call (ask for Kip) for a quote on the value of my trade in; right up to my day of test drives (my wife took out six cars one twice lol) before making her mind up. I have nothing but thanks to everyone for their patience and help. picked it up last thursday morning 9am appointment; was helped by a great young lad to departing in her new car at 10am great experience and fun too... p.s. try the cafe food, the drinks are free if your browsing but the breaky is well... (read more)
★★★★★
“The way to buy”
Written on: 08/05/2013
Excellent choice of very well priced cars in Newport. Straight talking no nonsense sales from Rich. Offered and well explained additional products (gap insurance, extended warranty etc), felt under no pressure to buy any of it. Discussed finance for a few minutes without any pressure. We picked a car and were given a lot of time to snag it. Nice group of people that made buying a newly new car very pleasurable. (read more)
★★★★★
“Great service and product. Really pleased”
Written on: 04/05/2013 by drfeelgood1
I was very surprised in a positive way with the set up of Motorpoint. It was exceptional customer service from the moment you entered the door and on the phone making the initial contact. The salesman, who looked after me, made the transaction smooth and was always willing to answer questions I had. To top the service, the product I bought was and still is excellent. I would recommend without reservation Motorpoint and will probably buy my next car from you. (read more)
★★★★★
“Aftercare is above and beyond, a wonderful suprising...”
Written on: 04/05/2013
I bought a 61 plate Captivia in October 2012 from Motorpoint. It developed major engine problems in April 2013.... the dealer were naff Chevrolet were BAD really BAD. I rang Motorpoint and explained they stepped in, they have bought the car back off me whilst still in the gargage taken over the arguements with chevrolet. Shipped a new car from another branch (at no charge) and let me buy that instead. Jordon at Burnley is wonderful, he went way past customer care and even called me on... (read more)
★★★☆☆
“Secondary sales”
Written on: 03/05/2013
Recently purchased a car from motorpoint. Initially there isn't any pressure when viewing the cars and salesmen very knowledgeable. However after making the decision to purchase the car the secondary sales pitch from them trying to sell the boomerang loan, gap insurance , gardex nearly made me walk out. I had told them quite clearly it was a cash purchase but he still insisted in going through the boomerang loan. Again said no to the secondary sales but kept pressuring me, after an hour... (read more)
★★★★☆
“Very good choice of cars”
Written on: 03/05/2013
I went to Motorpoint just for a look as I had a specific list of requirements to satisfy before considering buying. I saw several cars that would have suited and settled for a Toyota Yaris. The price was fair and the salesman very pleasant. It did take ages to sort out the sale though and there was a relecutance to allow collection at the weekend. I would not have bought the car unless I could pick it up to suit me and not Motorpoint. However the collection went smoothly and so far I... (read more)
★★★★★
“Car buying made easy”
Written on: 03/05/2013
Second consecutive purchase via Motorpoint, always plenty of good quality stock to compare, plus the sales staff are very helpfull (not pushy). The purchase process is quick & easy. (read more)
★★★★☆
“4th Motorpoint Purchase”
Written on: 03/05/2013
I recently bought my 4th car from Motorpoint Glasgow- 2012 Peugeot 207 diesel, 2500 miles on clock at just over £8000. Great wee car so far, very economical. I really like their system. The website is very good and you can check out all their deals before you visit. Once there the sales staff are very good and friendly. If you want to look at a car the sales person will show it to you and are generally knowledgable. There is a very wide choice and no pressure. If you decide to buy the... (read more)
★★★★★
“car supermarket”
Written on: 03/05/2013
more than happy with motorpoint they offer the best cars around by far! our second car from them very polite. leave you alone to browse no hassle..best of all free drinks!!! (read more)
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Showing 1 - 10 of 699 Reviews
★★★★★
“Buying a Car”
Written on: 02/05/2013 by mcba92
Having recently purchased our 3rd car from Motorpoint, I would not hesitate in putting Motorpoint at the top of my list when we wish to renew our vehicles. The service has always been exceptional and an easy process to reserve, check the vehicle, and complete the purchase. In addition to the helpful sales staff in Derby, our experience of the Peterborough collection process has always been superb and, in particular Nathan, who has dealt with our last 2 purchases - thanks. We have never had... (read more)
★★★★☆
“Recent Purchase”
Written on: 02/05/2013 by akbree0149 (1 review written)
after a few problems I have to say we had great service with people and this has changed my mind and would higly recommend this company for buying a car, good value for money. We now have the exact car we were looking for at the price we wanted to pay so happy all round. The only thing I would say is the £89 fee they charge is optional! and do not feel pressured into taking out extra warranty if its a new car there will still be warranty on the car, the other thing is some of the sales... (read more)
★★★★★
“Buying nearly new Mondeo Estate at Newport site.”
Written on: 01/05/2013 by NeilLewis (1 review written)
Very pleasant experience, drove in at 12.20 with my old car, drove out less than 2 hours later,a very happy chappie with my new car. I hadn't physically seen my car and they let me play with it for half an hour to make up my mind and to make sure it was what i wanted.Staff were very obliging and nothing was too much trouble. Even the cappachino was excellent. Thoroughly recommended.The gentleman at the call centre was very helpful and efficient too. (read more)
★★★★☆
“Good to deal with”
Written on: 01/05/2013
This was the first time I had used motorpoint and found then to be very helpful from start to finish, even when someone did not call me on when they should have the salesman called me back the next morning to let me know so as not to waste my time, The car itself was very well priced and I have had no problems with it especially as I had to drive it 150 miles home which would have highlighted most issues. The staff at the garage in glasgow were helpful and did not make you hang around as so... (read more)
★★★★★
“hassle free car buying”
Written on: 01/05/2013
i wanted a new fiesta and could not get a better deal than motorpoint,this is my second car from motorpoint and again with no pressure from salesman (read more)
★★★★★
“quality car and service”
Written on: 01/05/2013
Just bought a 4 month old Ford with 800 miles on the clock from Newport site. Great choice of cars. Excellent knowledgeable staff who were very helpful. There were no high pressure sales pitches and we were offered different finance packages. We didn't use this facility and there was no pressure to do so. The overall experience was simple and straightforward in a customer friendly environment. The car itself is like new and was priced more competitively than any other outlets within a 100... (read more)
★★★★☆
“Fast service”
Written on: 01/05/2013 by MrBaggy2010
Walk in - not hassled - pick a car - get keys for viewing (no salesman to bother you) - take test drive (with salesman) - fill in paperwork - collect next day. Good selection of cars to view online. But....would be better if you could view cars by location as well as by make All in all, a very straightforward and trouble free purchase. I would certainly use again and have no problem in recommending Motorpoint to anyone (read more)
★★★★★
“Next to none”
Written on: 01/05/2013
I couldnt ask for better service start to finish i even had to take the car back for more gard x and im so impressessed with how these guy treat you , i had great service 3 years ago and even better service this time, couldnt ask for more (read more)
★★★★★
“No hasle car exchange”
Written on: 01/05/2013 by honda12345 (1 review written)
Sensible trade in amount agreed over the phone.Sensible sale price on new car.Staff pleasant and helpful. No hard sell.When collecting the car quick and efficient service.No haggling with salesman that pop out the back to come up with a value on your car. (read more)
★★★★★
“motorpoint- first class!”
Written on: 01/05/2013
very pleasant experience from start to finish-first class! no hard sell or pushy salesmen! (read more)
See next 10 reviews
Showing 11 - 20 of 699 Reviews
★★★★★
“Excellent - true wysiwyg”
Written on: 01/05/2013 by NewCorsaMan (1 review written)
It was the first time I used Motorpoint. Circumstances meant I quickly needed a recent, quality and value for money car. The usual car dealers wanted to "do the deal" but I loved the Motorpoint clear and concise pricing. No extras, no discounts - what you see is what you get. The whole process up to collection was well managed. Really pleased with the car. It's obviously an ex-hire car that just needs a loving home, which it's now got. Oh, and anyone that offers me free coffee is my friend! (read more)
★★★★★
“Overall experience”
Written on: 01/05/2013 by Gibso7 (1 review written)
From the start the person I dealt with on the phone was polite and helpfull (irfan sabir)it was the same at the point of.exchange (Newport) the young gentleman was obviously well trained in customer relations.altogether,a pleasant experience,and I hope,that should I need it,after sales service will be the same. (read more)
★★★★☆
“THE EASY JET OF THE CAR MARKET!!”
Written on: 01/05/2013 by wizzy168o (1 review written)
The web site is clear and easy to use. The sales staff are polite and professional. The car was as described, and at a no frills price. The Chingford branch was a bit of a pain to get to from Sussex, and would have loved a coffee once there (free), as was spitting feathers after a rough journey through London on various trains. However, none were forthcoming, otherwise I might have given this 5 stars ! (read more)
★★★★★
“very helpfull and help to fine the right car for me”
Written on: 01/05/2013
the care i had sort out papper work was good and the talk thought it all with me (read more)
★★★★★
“Peugeot 3008 Purchase in Glasgow”
Written on: 30/04/2013 by contactsav (1 review written)
I have just had the pleasure of dealing with one of the friendliest and professional teams at Motorpoint Glasgow. Did they get it right first time? No, but what followed was customer service second to none and going above and beyond the call of duty is an understatement in this case. I'm glad they got those minor issues wrong as it allowed me to see such commitment to customer service. So, would I recommend? Absolutely and undoubtedly and they will be my first port of call when we need... (read more)
★★★★★
“Excellent value for money”
Written on: 25/04/2013
We found dealing with the Motorpoint depot at Derby to be a pleasant experience, totally hassle-free, no high pressure sales, nothing too much trouble, all staff courteous and accommodating. Would have no hesitation in recommending this company. (read more)
★☆☆☆☆
“Warrenty Rip-Off”
Written on: 22/04/2013
Mis-sold warrenty - car already had warrenty for 3 years and duped into buying additional warrenty which unknown to me was for next three years. Vauxhall car eighteen months old had problem with cooling after one week took it to Vauxhall dealer/ (read more)
★★★★★
“Anyone Looking For A Car This Must Be Your First Choice”
Written on: 19/04/2013 by garryroberts04
After visiting Motorpoint Newport I was impressed with the friendly manor on greeting me. I was asked what type of car I had in mind and shown what area they were in, I was told that if I seen any cars that I liked to write the number down and he would get the keys so we could have a look and take for a test drive. After seeing a car I liked I took it for a test drive and on return put a deposit down.The following week I went to collect my new car and to trade my old car in and the process... (read more)
★★★★★
“Efficient and friendly service”
Written on: 16/04/2013
Motorpoint makes buying and choosing a car a painless experience. We were pointed to the area where our chosen type of car could be found and after we had chosen a model everything was dealt with very efficiently by a friendly and polite salesman. There was no hard sell and all details were explained clearly. (read more)
★★★★★
“Ford mondeo purchase”
Written on: 13/04/2013 by Dickerscantoris
I have been very impressed by Motorpoint. The Mondeo that I purchased was presented to me in tip top condition. I immediately set out on a 1000 mile trip, and the car behaved impeccably. I had left a pair of sunglasses in my old car, but these were forwarded to me by post. Furthermore, the company even found a case in which to deliver them. All in all, a very happy experience buying from this company. Downside? I have yet to work out the sat nav on the car; the screen tells me to refer... (read more)
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Showing 21 - 30 of 699 Reviews
★★★★★
“Very Easy”
Written on: 12/04/2013 by YoungButch
Cheap price of car more than offset the lower trade in price I received for my own car. Very happy with service and such a stress free process. Will return when my wife's car is due for renewal soon (read more)
★★★★★
“Best way to buy a nearly new car”
Written on: 12/04/2013
This was my second car from motorpoint. The service was friendly and not pushy, no pressure to buy ad ons. The showroom is well designed with a cafe and lounge in which to ponder your purchase. Nice friendly atmosphere with free tea or coffee thrown in.There was a small problem with collection of my new car but I was kept informed all along of what was happening. I would highly recommend them to any of my friends. (read more)
★★★★★
“Highly recommend Motorpoint.”
Written on: 12/04/2013
Saw and ad. in a Saturday motoring section and within 2 weeks drove away with a shiny 1 year old car. From the first phone call to enquire about a specific car to the purchase all the staff were friendly, polite and knowledgeable. Phone call the day before to confirm my appointment, make sure I knew how to find them , and to remind me to set up free 7 day drive away insurance. Burnley centre easy to find. Offered coffee on arrival.Car all ready to go. Quick test drive and then easy... (read more)
★★★★★
“Good old fashioned value for money”
Written on: 12/04/2013 by KevinGeorge (1 review written)
Good range of vehicles to look at, friendly staff, nice cafe to sit and think before you buy, quick service, especially when exchanging my private planet over to the new car, this is the second from Motorpoint and I will use them again. (read more)
★★★★★
“No patter!”
Written on: 12/04/2013
Very efficient service from telesales representative. Had promised car would be serviced before collection and made sure this was done when there seemed to be some doubt at delivery point. We were pleased to be met immediately at our appointment time in Glasgow, by a young female salesperson. It made a refreshing change to be spared the usual artificial sales chat and to be dealt with efficiently, courteously and professionally. The car was ready and immaculately prepared. A half... (read more)
★★★★★
“Superb service”
Written on: 12/04/2013
the sales executive over the phone was extremely helpful and was able to respond to all my questions throughout the weekend and after hours which was very pleasing. The hand over process was superb and smooth, got exactly what they said I would get for my car in terms of a part exchange. My car was clean and serviced prior to excepting the vehicle and the hand over only took one hour! No hassle no hard sell, said no to insurance and it wasn't pushed. Extremely happy and my next car will... (read more)
★★★★★
“Excellent Purchase”
Written on: 11/04/2013
I am a repeat customer and purchased a year old car. From first contact to leaving the dealership I had excellent service with no pressure to buy the add ons. The car is in superb condition and excellent value. Thoroughly recommended. (read more)
★★★★★
“Good Experience”
Written on: 11/04/2013
From the moment I entered the franchise I did not feel under pressure to buy. I was supported in my final choice of car and received the expected trade in for my existing car, in fact the trade in price was slightly above expected. New car was handed over on time and well prepared. (read more)
★★★★☆
“Our Motorpoint Burnley experience!”
Written on: 10/04/2013
Professional and friendly at all stages. Wide selection of cars to choose from which were all very well presented and competively priced. I've recommended to a colleague who has just visited and bought a car herself! The car my husband and I bought we couldn't find cheaper anywhere else, the mileage is reasonable and looks immaculate! (read more)
★★★★★
“great service”
Written on: 10/04/2013 by mariejulie (1 review written)
great service not pushy and good value good part exchange price on my old car would deal with you again (read more)
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Showing 31 - 40 of 699 Reviews
★★★★☆
“No messing about!!”
Written on: 10/04/2013 by Kinder3
I purchased my recent car from motorpoint at burnley, I realise you don't get a great part ex price when u trade in, but I found the service very quick and slick, there was no waiting about, free coffee, good customer service, I don't think I was there much longer than 30 min, and I was on my way with a new car, decent efficient service!!, and I don't think there's much of that about these days... (read more)
★★★★★
“Very very happy”
Written on: 10/04/2013 by scottrileyuk (1 review written)
No hard sell - salesman was great. No problem part ex'ing 2 cars - picking up the car was a doddle. Great price - I couldn't find it cheaper and it's nice to know that you don't have to haggle to get the best price as you're given it from the start. Bought one year old Honda Civic - as new - saved 8k on new price. (read more)
★★★☆☆
“Motorpoint Newport - great service - disappointing car ”
Written on: 07/04/2013 by Kie1000 (1 review written)
Extremely happy with the service I received from the staff at motor point Newport. I received a very good part exchange price for my old car & decided to go ahead with purchasing a new car from them. All had been going well & I was loving my new car. But after only having the car for just over 2 weeks it developed a fault!!!! The power steering light keeps coming on & will not go off unless the engine is turned off and back on again (sometimes a few times!) I contacted motor point who... (read more)
★★★★☆
“Excellent value but sour taste in mouth”
Written on: 06/04/2013
Bought a vw golf in march from here. Great choice of cars, no hard sell. Price is non negotiable but cheaper than anywhere else. Only thing that has annoyed me is a £89 admin charge, this is apparently optional according to their website in small print. Its apparently for valeting car etc however when i picked car up, it was only washed, no wax and there were old sat nav sucker marks on inside of windscreen. Overall i would recommend but beware of the add ons! (read more)
★★★★★
“New Car”
Written on: 06/04/2013
Recently purchased a new car from Motorpoint, had the car delivered to the Newport Branch, excellent service and price. [name removed] the agent was very helpful and professional (read more)
★★★★★
“Fantastic”
Written on: 06/04/2013
Chose a car. Whole process was easy and trouble free. They even stored the car for us as we didnt want to pick it up for 2 weeks. Excellent! (read more)
★★★★★
“impressive!”
Written on: 05/04/2013 by LuciaB (1 review written)
I was extremely pleased with the service provided to me when choosing my new car. The staff were very helpful and knowledgeable without being pushy. You get value for money with Motorpoint, I will definitely be using them again in the future. Thank you! (read more)
★★★★★
“Motorpoint Salesman and team are FANTASTIC and...”
Written on: 05/04/2013 by june.E
It had been a few years since I changed my car so I was wary of going into car showrooms and dealers. I had the old vision of the salesmen waiting to pounce and being pushy and in your face. Nothing could be further from the truth at Motorpoint Glasgow. Adam Gilmore the salesman was very welcoming and friendly. He was helpful without being pushy for a sale. After buying and collecting the car he was again very helpful and ready to offer any advice or assistance we might need. All the staff... (read more)
★★★★★
“Motorpoint burnley”
Written on: 05/04/2013
Dealt with telephone sales team at first who made me a generous offer on my car in part/ex. Agreed deposit on the passat that I had chosen and arranged to go and see the car on the following weekend. My initial concerns that the original offer on my car would be withdrawn were unfounded and I agreed to return on Wednesday to pick the new car up. No problems at any stage, happy to recommend to anyone from experience. (read more)
★☆☆☆☆
“Avoid at all costs”
Written on: 05/04/2013
We are £100 out of pocket after being charged a "preparation" fee for a car we did not buy and after being informed we needed to pay a £500 deposit for a car we hadn't even seen. i assumed they were reputable so paid a deposit after being told this would be refunded if the sale did not go through. Avoid and dont hand any money over as they are not honest in their dealings!! (read more)
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Showing 41 - 50 of 699 Reviews
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