Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“nothing to compare”

Written on: 24/04/2015 by Bennettfl301 (1 review written)

l was thinging of changing my motor,saw motorpoint on my computer,i thought ok!looked at a vast array of new,used motors great gave every detail aboutevery motor,phoned very good excelent nothing but a1,the one dislike was motorpoint was not near my town… Read Full Review

Motorpoint Aftersales's Comment

Written on: 24/04/2015

We appreciate you taking the time to review your experience with Motorpoint. We're pleased to see our online sales team were able to assist and give good service. Please do not hesitate to contact us if we can be of any further assist.

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★★★★★

“Amazing staff are there to help you!”

Written on: 23/04/2015

Customer satisfaction was second to none. With the car we were about to purchase after our test drive was discovered 'sold' the staff member was able to locate an exact model and secure that vehicle for me. As no one knew at that time the original purchase was sold until after my test drive, the delivery charge was waived. Once the other exact model arrived following it's test drive I was happy to purchase and made the staff member really happy. In the middle of securing the deal, another… Read Full Review

Motorpoint Aftersales's Comment

Written on: 24/04/2015

Thank you for taking the time to review your experience with Motorpoint. We're really pleased to see that your time with us was a good one despite you not purchasing. We look forward to seeing you again in the future.

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★★★★☆

“very good site and helpful advice from the person on...”

Written on: 23/04/2015 by Harley235 (1 review written)

Great site and helpful agent on the phone… Read Full Review

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★★★☆☆

“Great value poor service”

Written on: 23/04/2015 by Dudleypr49 (1 review written)

Price was good, car is clean and well presented. Though customer service / sales overly pushy and on site collection very unorganised and over 30 mins late on agreed collection time. Master key missing and replacement awaited. Handover documentation was also unorganised… Read Full Review

Motorpoint Aftersales's Comment

Written on: 23/04/2015

Please accept my apologies on the issues you had incurred during your time with us. I'd like to look into the key issue for you, if you could contact any Motorpoint number and ask for Jacob in the Customer Care team. Thank you for taking the time to let us know about your experience.

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★★★★☆

“A refeshing change”

Written on: 23/04/2015 by Valenting473 (1 review written)

I visited Motor point in Widnes and Iain Gillies was very helpful in explaining the set up there. He invited me to have a look around and pointed me in the right direction with an instruction to give him a shout if I would like to look in more detail at any car. After about 15 minutes he saw I was looking at a car for a second time and asked if I would like the keys. He gave me them and left me to play by myself! Well I found the right car, just not the colour I really wanted. I told Iain and… Read Full Review

Motorpoint Aftersales's Comment

Written on: 23/04/2015

We're grateful you took the time to review your experience with Motorpoint on the Review Centre. We're pleased to see your experience with us was a enjoyable one, we hope to see you soon when we have a car to fit your needs.

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★★★★☆

“Perfect apart from a filthy car on pick up”

Written on: 22/04/2015 by SCSFINN (1 review written)

The customer service was excellent throughout the whole process. The price was amazing in comparison to other car dealerships. After waiting an additional 40 minutes for my new car to be 'cleaned' I got in it ready to drive away and it was filthy. They hadn't even bothered to give it a quick hoover or wipe the thick layer of dust that covered most surfaces. It was such a shame given the excellent experience up to that point. I did complain to a member of staff who informed me someone would… Read Full Review

Motorpoint Aftersales's Response to SCSFINN's Review

Written on: 23/04/2015

We appreciate you taking the time to review your experience with Motorpoint. We're very sorry that the vehicle was not cleaned thoroughly before you collecting it and that you have not received a call back. If you could call any Motorpoint number and ask for Jacob in customer care I'd like to address this for you.

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★★★★☆

“All the staff were very helpful. Made me feel very...”

Written on: 21/04/2015 by shellyclark83 (1 review written)

All the staff were very helpful. Made me feel very comfortable. Offered me a drink. Process was very smooth. All parts of my calls were handled well. Was not advised to bring both parts of my driving licence on the day of collection as I had not test drove the car yet and could not do this as did not bring my paper part as this had all been photocopied already. The process for gaining my settlement figure could have been a lot easier and faster if the company could have done this for me instead… Read Full Review

Motorpoint Aftersales's Response to shellyclark83's Review

Written on: 22/04/2015

Please allow me to apologise for the minor points you have highlighted in your review, I will happily ensure that this is passed to the site for their future improvement in this area. It would appear on the whole everything else was good which I'm very glad to hear, should you need any help, please don't hesitate to give our customer care department a call.

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★★★★☆

“Recent purchasing experience”

Written on: 21/04/2015 by Whalebone (1 review written)

Initially very sceptical about using this type of sales set up after previous experience. motor point came recommended by a discerning work colleague so I gave it a try. I visited on 2 consecutive days and was impressed will the level of customer service and the lack of obvious pressure to buy! Took my wife down on the second visit to review a car, both very impressed with staff and business culture bought a car so far so good! Would definitely take family and friends when they need to change… Read Full Review

Motorpoint Aftersales's Response to Whalebone's Review

Written on: 22/04/2015

Thank you very much for your kind words, we place emphasis on customer care and being industry leading in our no pressure approach so it is pleasing to see how this has positively impacted on your experience. If there is anything you'd like help with, we also have a customer care department so don't hesitate to give us a call if needed.

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★★★★☆

“Unlikely to come away empty-handed!”

Written on: 21/04/2015 by Weston411 (1 review written)

A very simple approach: Great selection of keenly-priced cars, very helpful & knowledgable staff and all under one-roof… Read Full Review

Motorpoint Aftersales's Comment

Written on: 21/04/2015

We appreciate you taking the time to review your experience with Motorpoint. We're pleased to see that our staff could provide a knowledgeable, helpful service. Should you ever need us for anything else in the future please do not hesitate to contact us.

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★★★★☆

“returning customer”

Written on: 21/04/2015 by JayleenHarrington (1 review written)

I have bought from Motorpoint before (internet)and after that experience returned to buy my next vehicle. Whereas the first time (similar mileage etc.) I felt I had bought a new car, this time was perhaps a bit more down to earth, obviously the previous owner was not so careful a few scuff marks etc. if I been more local perhaps I would have had more time to inspect it. It may have helped to know if the vehicle was privately or company owned to get an idea of its use. Nevertheless it is a 1st… Read Full Review

Motorpoint Aftersales's Comment

Written on: 21/04/2015

We're grateful you took the time to review your experience with Motorpoint. I'm sorry that your new vehicle has several marks on it. If you could contact any Motorpoint number and ask for Jacob in the Customer Care team, I'd like to try and address this for you.

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★★★★★

“Buying and Selling”

Written on: 21/04/2015 by Roche165 (1 review written)

I have purchased 4 vehicles for Motorpoint over the last few years and would do so again. The last time I purchased a car from them was June 2014 and it was the second time I had traded a vehicle in in part exchange. I was delighted with the px value. I did endeavour to purchase a second vehicle in March 2015 but unfortunately could not find one that I wanted. In 90% of cases I have checked Motorpoint prices they are less and the majority of times considerably less than their rivals. I first… Read Full Review

Motorpoint Aftersales's Comment

Written on: 21/04/2015

Thank you for taking the time to review your experience with Motorpoint on the Review Centre. I'm sorry to see we did not have the vehicle that you wanted this time around, we look forward to seeing you again in future.

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★★★★★

“First time using Motorpoint and already planning next...”

Written on: 19/04/2015 by Rossi_fans (1 review written)

Overall a very good experience. We are already planning to buy another car later this year from Motorpoint Glasgow. Pros: No pressure to purchase. Good selection of vehicles. Our purchase vehicle was very well prepared. Staff were friendly and very polite, the salesman, customer services team, we had a great chat with them about the Motorpoint sponsorship of the British Supersport Championship ! They were very good throughout our experience. He wasn't pushy and was very helpful… Read Full Review

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★★★★☆

“First Motorpoint Experience”

Written on: 16/04/2015 by kerriganp (1 review written)

I found the system fairly easy to work with. I had no problems as I had a clear idea of the car I wanted. The sale was handled efficiently and professionally… Read Full Review

Motorpoint Aftersales's Response to kerriganp's Review

Written on: 17/04/2015

Thank you for taking the time to review your experience with Motorpoint on the Review Centre. We're pleased to see your time with us was handled efficiently, please do not hesitate to contact us if you should need us for anything in the future.

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★★★★☆

“Well worth trying”

Written on: 14/04/2015 by Darrenwd (1 review written)

I Found them through auto trader, enquired online, salesperson rang back and was very helpful. Took details of my part exchange and quickly gave me a fair price...the deal was done quickly with no hassle. I was able to pick the car up the next day and the hand over was very easy. On a slight negative was the time spent trying to sell the gap insurance, extended warranty & paint and furnishing protection, but guess they have a job to do. All in all a good experience, would use them again… Read Full Review

Motorpoint Aftersales's Response to Darrenwd's Review

Written on: 15/04/2015

We're grateful you took the time to review your experience with Motorpoint. We're pleased to see that the handover process was a smooth one. Please accept my apologies on the time spent trying to sell extra products. If you ever need us in the future please do not hesitate to get in touch.

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★★★★☆

“Buying a car at Newport”

Written on: 14/04/2015 by Dave Brain (2 reviews written)

The car we purchased from Motorpoint at Newport was very different from the car we traded in part exchange, so the test drive of the new car was very important to us. Unfortunately the test drive we had was very short, and on the strength of that test drive we found it difficult to make a decision about the car. We were not pressurized to buy the car, but we were pressurized to make a decision because the salesman told us repeatedly that he was very busy, and he had other customers waiting… Read Full Review

Motorpoint Aftersales's Response to Dave Brain's Review

Written on: 15/04/2015

Thank you for taking the time to review your experience with Motorpoint. I'd like to speak with you about this in more detail if that's okay. If you could contact me by calling any Motorpoint number and asking for Jacob in the customer care team, I'd really appreciate it.

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★★★★★

“Amazing Service”

Written on: 14/04/2015

I recently bought a car from Motorpoint and within days it broke down which turned out to be serious and had to be taken to a ford garage, it only had 4,000 miles on the clock, Motorpoint Birmingham were fantastic they drove to my home to pick the car up and left me with a courtesy car and were full of apologies. The sign of a good company is how they react when things go wrong 10/10… Read Full Review

Motorpoint Aftersales's Comment

Written on: 15/04/2015

Thank you for taking the time to review your experience with Motorpoint. I'm sorry a fault developed so soon after collecting your vehicle, but I am glad to see that this is in hand. Please do not hesitate to contact us if you need us for anything.

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★☆☆☆☆

“Missing Spare Key, Service Book and Bluetooth Manual”

Written on: 14/04/2015 by Nelson28 (1 review written)

I paid for car to be transferred locally. I was told items were missing, only once I arrived at Motorpoint for collection and after a long journey on public transport, but was told they were being despatched to me and shown a computer screen stating the same, so I presumed they would be despatched immediately. Info that it could take upto 6 weeks was only given when I asked before leaving how long I should expect to wait (thinking maximum a couple of days) after I had test driven and paid… Read Full Review

Motorpoint Aftersales's Comment

Written on: 15/04/2015

Thank you for taking the time to review your experience with Motorpoint on the Review Centre. I apologise for the delay with these items, if you could contact any Motorpoint number and ask to speak to Jacob in the Customer Care team I'd like to chase these items for you.

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★★★★★

“good value for price you pay”

Written on: 14/04/2015 by 295Griffith (1 review written)

email and telephone sales was excellent. site experience initially disappointing because of long wait to be seen by a sales person. Once shown the intended vehicle the test drive and paper work formalities where carried out very fast and efficiently . No pressure to purchase. the vehicle was well prepared. Friendly staff and very polite too… Read Full Review

Motorpoint Aftersales's Comment

Written on: 15/04/2015

We appreciate you taking the time to review your experience with Motorpoint. We're sorry that you incurred a long wait time waiting to be seen by your salesperson, but we are glad that every other aspect was carried out efficiently. Please do not hesitate to contact us should you need us for anything.

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★★★★☆

“motorpoint.co.uk”

Written on: 09/04/2015 by 385Glass (1 review written)

Clear relevent detailed information, knowledgable courteous staff at the call centre. I was too late to buy the car I'd hoped for but I'll go back to them again to continue my search… Read Full Review

Motorpoint Aftersales's Comment

Written on: 10/04/2015

Thank you for reviewing your experience with Motorpoint. We're pleased to see that our Online Sales team were able to provide all the information you required. I'm sorry that the car you had hoped for sold before you could purchase it, though we're glad to see you'd return to us to look for your next vehicle. We look forward to seeing you again.

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★★★★☆

“could do better in some areas”

Written on: 07/04/2015 by ReneCorcoran129 (1 review written)

pleasant experience. No heavy selling of additional products. Staff friendly The gap insurance is vastly overpriced and is a profit driver and pretty unfair to customers. I think you should Either sharpen your prices or expect a complaint. cut the price and sell more. No actual proof and no certificate of confirmation that the williams waxing system was actually applied. No confirmation that it had not previously been treated either so this could be improved. Not happy with this aspect of the… Read Full Review

Motorpoint Aftersales's Comment

Written on: 10/04/2015

We appreciate you taking the time to review your experience with Motorpoint. Our Motorpoint Asset Protection policy is 5 star Defaqto rated, All insurance products will vary in terms and conditions for example the MAP we supply will cover wear and tear whereas some do not. In order to receive a 5 star rating it needs to adhere to strict terms and conditions in order to achieve this rating.

In regards to the Williams there should be a sticker on the vehicle and a certificate verifying this treatment has been done if that is not the case please contact Motorpoint and ask for Jacob in the Customer Care team and I can get these supplied to you.

The forecourt will dynamically change quickly due to levels of rotating stock, we appreciate your feedback on this point and I’m happy to feed this back to site.

Unfortunately we would not have access to warranty work carried out on the vehicle, with the registration your local manufacturer would be able to provide this information to you.

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