Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
89.7% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★☆☆☆

“think twice”

Written on: 02/10/2014 by Jazmynr426 (1 review written)

As an ex employee . Over the next few months i will post information on the company Motorpoint , so that you the general public can make a more informal decision before purchasing through this leading #1 car super market .I have detailed accounts and evidence regards racisim in the work place from director level . Sudstandard /dangerous vehicles being repaired and delivered to the customers . Miss selling of finance packages and a list of malpractices that will evidently make you think twice… Read Full Review

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★★★★☆

“Purchase of nearly new VW Golf”

Written on: 02/10/2014 by 206Woods (1 review written)

Overall I was happy with the service received and I found staff to be courteous and efficient. The car was as expected, it is very good value for money and I am very pleased with it. The only negative was that I was told that delivery from the supplier into Motorpoint Chingford would be 10 working days, but this was delayed and eventually I collected the car 4 weeks after reserving it, which was frustrating… Read Full Review

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★★★★★

“Car Purchase”

Written on: 30/09/2014 by 123jr (1 review written)

I recently searched for a car for my daughter and her partner, none of the local garages could get any where near the deal that Motorpoint were offering. All staff very friendly with all options explained. Will definately use again… Read Full Review

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★★★★★

“Painless car buying”

Written on: 30/09/2014 by heatherwadsworth (1 review written)

Excellent experience so far.....painless car buying experience without the normal hassles associated with franchised car dealers. The no nonsense pricing and lack of pressure selling is refreshing… Read Full Review

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★★★★☆

“Simple purchase process.”

Written on: 29/09/2014 by Schwartzuw1982 (1 review written)

Many thanks for your service. Despite a small hiccup with a warranty issue, your staff sorted this with the local dealer. On the whole I am impressed… Read Full Review

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★★★★★

“Excellent Service”

Written on: 24/09/2014 by Grocerjack (2 reviews written)

Buying my first used car for some time I stumbled on Motorpoint by accident having searched through a few car supermarkets but not finding what i needed within budget. I spotted the car i wanted, a year old with slightly high mileage but not massively over the usual 12k miles. The price was staggering and after a quick webchat followed by a courteous and non-pushy phone call I paid the required £300 deposit to remove it from public view and reserve it for myself, finance was quick and easy via… Read Full Review

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★★★★★

“My Motorpoint Experience”

Written on: 24/09/2014

This is my third car buying experience at Derby Motorpoint. Probably best one so far! Very welcoming, not pushy my wife prefers to be left to it so having a look in peace is to our liking. Staff very polite, ask the right level of questions, knew where the stock was located on site - took us around, brought keys out to allow us personal inspection. Went in had a good chat about options - left without making a decision (wife was wanting particular colours) - follow up by salesman very courteous… Read Full Review

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★★★☆☆

“Good price, shame about the pre-delivery check”

Written on: 23/09/2014

Got a good deal on an 18 month old Mercedes E220. Sales guy helped me find the right car at the right price. Disappointed with the pre-delivery check though. Cost £99 but they missed a slow puncture, a tyre on back to front and mismatching tyres on the front. To their credit, when I called to complain, they paid for a new tyre and the wrongly fitted tyre to be refitted. Car seems great though (now that this has been resolved)… Read Full Review

Section75's Comment

Written on: 29/09/2014

Same here.... wheels had scratches but the response about another problem, made me think it be much quicker to do them myself!

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★★★★★

“swap vw golf ”

Written on: 23/09/2014 by Rippo4U (1 review written)

Your Sales Executive answered quickly. Knew his product and range of VW Golfs. I had ordered a new POLO but delivery delayed to March !!! Strike in South Africa and delay in Just in Time parts so Production line suspended. Decided (at least wife did) to keep Polo order and have patience (she has this ability but not me!) Can't fault the adviser of Sales. 10/10 My friends have bought from you in the past and no complaints - only praise ! Best regards John and Kath R… Read Full Review

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★★★★☆

“generally very happy”

Written on: 23/09/2014

Quite happy with the service overall. Staff were very helpful without being pushy. Excel range of vehicles. Only downside is the £99 "preparation fee which I think is hard to justify… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/09/2014 by Martha388 (1 review written)

I went to look for a new car, the choice was great. We we able to look still several different makes of car without any high pressure sale. When we wanted further info we were able to find help straight away and the sales guy was very knowledgable. We decided on this occasion not to buy a car from motorpoint and when I rang to inform them the sales guy was still as pleasant and wished us well with the car we had bought. I would 100% recommend Motorpoint for their customer service… Read Full Review

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★☆☆☆☆

“cheap cars for a reason”

Written on: 19/09/2014 by Kaiyan472 (1 review written)

Car seemed ok. But when you have a good look you find the problems. Scratches start to show up once washed. Service book not the manufactures… Read Full Review

Motorpoint Aftersales's Comment

Written on: 24/09/2014

I'm sorry you have experienced problems with your vehicle after collection, if you'd like to call the aftersales team to discuss your issues we'd happily look into the case and assist where we can. The service book you have may be a replacement, we'd only look to source a replacement if the car was sold to us without a service book at all, is all the relevant information inside the replacement book?

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★★★★★

“motorpoint birmingham”

Written on: 19/09/2014 by 220Stanley (1 review written)

recently purchased skoda fabia estate and extremely pleased with car.Felt car well priced and reasonably happy with part exchange price eventually offered on mine.Unfortunately short staffed on day we went to view car at time previously agreed and had to go back later in day due to car not being ready.Only real criticism being having to pay £99 to have car bought to Birmingham from another depot in order to view.Would quite happily recommend to anyone else… Read Full Review

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★★★★☆

“Mr & Mrs Harwood ”

Written on: 19/09/2014 by Jensen430 (1 review written)

I found the staff knowledgeable, helpful, in the daily duties ,certainly not pushed. We were able to view various cars and makes and models After making the purchase arrangements , the vehicle was ready and waiting in a timely manner , being a same day purchase .thank you once again . The only criticism being passed from person to person but I figure that this was a good team effort on behalf of the sales team , preparation team and pick up team not forgetting the refreshment, & reception… Read Full Review

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★★★★★

“Great people to deal with”

Written on: 17/09/2014 by JazlynHarvey (1 review written)

Really pleased with the service and delighted with our car… Read Full Review

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★★★★☆

“buying a car from motorpoint was easy and trouble...”

Written on: 16/09/2014 by bigal311 (1 review written)

buying a car from motorpoint was easy and trouble free. They had a good selection of cars to view and the staff were not too pushy and left us to browse which was nice. Once we had selected a car we liked a test drive was soon arranged. At the time the car we tested was OK but was not the colour we wanted but they had one at another branch which could be transported to our branch at a cost of £99 which was not a problem, but once the car had arrived and we proceeded with the purchase I feel it… Read Full Review

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★★☆☆☆

“Cheap cars but they'll rip you off with finance + extras”

Written on: 16/09/2014 by DanaBradshaw107 (1 review written)

The cars you can buy from Motorpoint are priced reasonably and from my experience do represent value for money. Unfortunately they use their low prices to lure through the front door and make money off you. The extended guarantees they sell are worse than useless and also comparatively very expensive compared to other providers. The extended guarantee I was sold cost £299 for an extra years guarantee but only provided cover for £1000 worth of repairs. Also should you sell the car or it be… Read Full Review

Motorpoint Aftersales's Comment

Written on: 19/09/2014

Thank you for sharing your Motorpoint experience on Review Centre. The products we offer may differ greatly to similar products also available. Cheaper products may be available but are not comparable with our GAP product which has an independent 5 star De Facto rating. Our Extended Guarantee does have a limit per claim but I would point out that it actually allows unlimited claims. We have developed these products to provide both value for money and peace of mind to our customers and we offer all customers the option to purchase these products but they are just that, options. We do hope you will continue to use Motorpoint for your next car. Thankyou again for your feedback.

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Crazyaboutcars's Comment

Written on: 22/09/2014

I'd like to point out this isn't true. If you go to the De Facto website you will see the Motorpoint product actually has a 3 star rating and is inferior to more competitively priced products.

You're much better off buying the GAP insurance and extended guarantee separately

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Motorpoint Aftersales's Comment

Written on: 24/09/2014

The product you have located on the Defaqto website is a product we do not use, yes we have had this prepared for launch but we will not use this unless it is 5 stars. We currently utilise "car care plan" to supply our GAP policies and as you can see they are 5 star. As I mentioned in the previous post we only offer products which offer value for money and peace of mind.

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Section75's Comment

Written on: 29/09/2014

DanaBradshaw107 still right as I checked and was only 100 pound for 3 years.

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★★★★★

“Second visit at the branch to check another model”

Written on: 14/09/2014 by Jamarionc323 (1 review written)

I had to visit the branch again to check some other cars. One of them was not available but I was given the chance to check another that was a seller's recommendation from the first visit. The test drive was short again but I got my first impressions. I had decided to think about it and will need to make a third last visit to decide. Longer test drives would have been extremely helpful to decide because I need the car for long distances and not short commutes. It seems that I must decide about… Read Full Review

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★★★★★

“the cars and their prices are perfect ”

Written on: 14/09/2014

I will definitely buy a car from Motorpoint as soon as the one I want comes along… Read Full Review

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★★★★☆

“Just a car please.”

Written on: 14/09/2014 by Smith150 (1 review written)

Good value car,disappointed with part ex value, nagged to death about GAP, stuck to my guns didn't want it. Hand over was very long winded thought I never get away. Biggest complaint was the actual showroom no air conditioning had to keep going outside felt nauseous!!! But overall got the car I wanted at a good price so would recommend them… Read Full Review

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