Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
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  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“New Volvo XC60 Review”

Written on: 25/12/2014 by Dillon373 (1 review written)

Pleased with the cost of my new vehicle. Approx. 10k on the clock and slightly more than that of the cost when bought new. Car was as described (one stone chip which I think I will paint over myself as it seems too close to the metal for comfort, but nothing of note apart from that.). Trade in was about £800 better than initially offered by 'we buy any car' and they usually try and reduce their offers after they see the car. All in all satisfied with the purchase… Read Full Review

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★★★☆☆

“Aftercare”

Written on: 23/12/2014 by NathaliePierce220 (1 review written)

Road Tax was advertised as £30, but in fact it was £110, I was left with no option but to pay it, it was justified as an 'admin error', and could do nothing about it. Despite the supposed thorough PDI test got home (135 miles away)no rear wiper blade fitted, and also iPod connection aux in port not working. Was informed that I would have to return to their workshop (135 miles) before they would do anything, they didn't want me to go to local main dealer to get rectified and then submit bill… Read Full Review

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★★★☆☆

“Good, but could be better ”

Written on: 20/12/2014 by Margaret462 (1 review written)

Telephone order through Kip was handled very well. Car was in Newport which is 80 miles from home & when we arrived the car was not ready and once brought round, the car then had to go back in the workshop to get rid of surface scratches. Not the end of the world, but frustrating. Staff were very friendly & apologetic, but More care and less haste is needed… Read Full Review

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★★★★★

“chris irvine, top salesmen ”

Written on: 16/12/2014 by infuriatedtt (1 review written)

Id recommend anyone going to motor point in derby to seek out Chris Irvine, absolutely delighted with his knowledge of cars and his customer services, he explained everything well and told me everything I needed to know about my new car… Read Full Review

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★★★★★

“first class experience ”

Written on: 16/12/2014 by Liliannap1983 (1 review written)

following an e-mail enquiry about a particular model, the staff member could not have been more helpful. He did a lot of research to fulfil my request and came up with lots of good ideas. I would definitely recommend motor point to anyone thinking of buying a used car, They do all the work for you and the prices are very competitive. A good experience all round… Read Full Review

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★★★★★

“Very helpful and understanding”

Written on: 16/12/2014 by leon.brown.96199 (1 review written)

First time buying a car and Daisy at derby motorpoint was very helpful and understanding, I had a lot of other things going on which delayed me making a decision and in the end I no longer needed one due to getting a car through work. If I ever need a car or if anyone asks when looking for a car I will point them in motorpoints direction… Read Full Review

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★★★★☆

“Motorpoint Newport - 2014 Hyundai i10 - 1.0 Air”

Written on: 16/12/2014 by Brenintot (1 review written)

I assisted my Father who is in his mid 70's to buy a small 5 door low mileage hatchback. We visited Motorpoint Newport & purchased a 6 month old Dec 2014 2014(14) Hyundai i10 - 1.0 Air with 2,700 miles. He opted for the £100 HPI, Valet & PDI. We collected the car next day as agreed & paid via debit card. Very smooth transaction & the Staff we dealt with were friendly, helpful & not to pushy. He's very pleased with his choice & is pleased that he now owns a nearly new car at a lower price… Read Full Review

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★★★★★

“Customer service second to none, overall experience great!”

Written on: 10/12/2014 by RickyJarvis412 (1 review written)

From the moment we set foot inside Motorpoint we were made to feel welcome and nothing was too much trouble. We have had no problem with the car we purchased and hope to change it again for a newer model in the New Year. The winter safety check was marvellous what a good idea - and free. Would definitely recommend and can find nothing negative to say… Read Full Review

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★★★★★

“Great fast service!! ”

Written on: 05/12/2014 by zwVaughn427 (1 review written)

Having spent time looking for a car for a while now I really have had enough of pushy sales people who try persuade me that the car I want that they haven't got in stock is the wrong car for me but they have better to offer!!! I decided to search online and found motorpoint to be the cheapest almost new cars about so payed my initial deposit and moving fee as the car was in Edinburgh I then worried I would be dealing with pushy idiots once again when I had to collect the car however the staff… Read Full Review

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★☆☆☆☆

“unprofessional”

Written on: 05/12/2014 by Johnson174 (1 review written)

On visiting the Burnley Branch the vehicle I chose was in Derby so I was advised to await delivery a part-exchange price was agreed after inspection. I was contacted after 10 days to agree pick up date and agreed the day before collection told car had fault therefore not available. However a similar car available although had to be delivered and £300 more expensive but agreed to waive again another 10 day wait. Arrived to collect but the part/exchange value had decreased by £400 despite… Read Full Review

Panton's Comment

Written on: 10/12/2014

What a shame, this gives entirely the wrong impression of Motorpoint........all I can say is try Peterborough

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★★★★☆

“fiat ”

Written on: 05/12/2014 by McIntoshkz483 (1 review written)

our experience was v.good and very quick we went there late at night looking for a fiesta came away with a fiat 500s and were very happy with it after a week can not believe how quick it all was nothing to much trouble only criticism I have when picking it up wasn't shown any of the controls hardly any fuel in it but hay hoo will see how it goes… Read Full Review

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★★★★★

“Thank you Motorpoint.”

Written on: 04/12/2014 by 457Porter (1 review written)

Thank you so much for all your clear explanations and advice. I would not hesitate to recommend Motorpoint to my friends.i knew exactly how much it would cost to change my car whereas I have come away from garages saying - What did any of that mean?… Read Full Review

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★★★★★

“Perfect company”

Written on: 04/12/2014 by 118Strong (1 review written)

Good service, nice staff. Quickly resolve issues. A good selection of cars.Good prices… Read Full Review

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★★★★★

“Excellent experience at Motorpoint ”

Written on: 04/12/2014

Great service from Motorpoint, no pressure tactics, very paitent and very knowledgable. The best experience in car sales place I've had so far, unfortunately Motorpoint didn't have the right car for me at the time. I will definatly recommend  Motorpoint to my family and friends… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/12/2014 by Ericks380 (1 review written)

My dealings with all staff was most satisfactory.. Even though I was cancelling an order their attitude was. Courteous and heloful… Read Full Review

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★★★★☆

“Easy to buy a car from.”

Written on: 02/12/2014 by Jamarcus358 (1 review written)

Easy to find the car I was looking for on the website but do wish they put the location of the car as part of the description not as a thing you need to search for. Once I had located the car I wanted speaking to the call centre was easy and sorting out an appointment time was simple. Was asked about all the extras, most of which which I did not want but the sell was not hard so declining was OK. Took out an extra years warranty which I was told I could not add later but could take now and… Read Full Review

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★★★★☆

“Dog with a bone.”

Written on: 28/11/2014 by carlchughtai (1 review written)

Met by happy, none pushy sales agent, and left to my own devices, wonderful. Those cars I had short listed were easily accessible, as when I inquired about them, the keys were produce and again I was left to peruse at will. My salesperson was brilliant not over powering but informative and helpful. I put a deposit on a 6 month old Golf and was going to pick it up in two days time. On my return to collect the Golf I spotted a Mercedes C class that I preferred and had missed two day earlier… Read Full Review

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★★★☆☆

“The small details that matter”

Written on: 28/11/2014 by Aria357 (1 review written)

I would have given a much better review, but I am still waiting for the details of the Ford Warrantee, which were not included when I picked up my car. Hope I get them soon before I have to complain, because then my score could be zero. Like I said THE SMALL THINGS DO MATTER… Read Full Review

Motorpoint Aftersales's Comment

Written on: 11/12/2014

Please accept my apologies that you are missing information regarding your warranty. We do not usually receive any warranty documentation with any of the cars we sell, any information about your warranty is held with the dealership electronically. You do not need any proof of warranty for it to be valid. If I have misunderstood your situation or you would like personal clarification you're very welcome to contact me to discuss, my name is Neil and I am part of the customer care team, you can contact any Motorpoint number and ask to be transferred to me.

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★★★★☆

“good service and best market price”

Written on: 28/11/2014 by JavonO'Rourke (1 review written)

i found the team competent and helpful, they manage to get everything sorted in less than two hours on sunday afternoon. their prices where very competitive and i got what i want. happy experience… Read Full Review

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★★★★☆

“My name is Gary Stacey. I found the whole experience...”

Written on: 28/11/2014 by RoseHewitt421 (1 review written)

My name is Gary Stacey. I found the whole experience of buying the vehicle a good one, Motor Point have certainly hit on the right method for sales. I would like to mention all member of staff bur can only remember Kurt… Read Full Review

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