Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
90% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Motorpoint www.motorpoint.co.uk - Ask a question now

Media Gallery for Motorpoint www.motorpoint.co.uk

Motorpoint www.motorpoint.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Mr & Mrs Harwood ”

Written on: 19/09/2014 by Jensen430 (1 review written)

I found the staff knowledgeable, helpful, in the daily duties ,certainly not pushed. We were able to view various cars and makes and models After making the purchase arrangements , the vehicle was ready and waiting in a timely manner , being a same day purchase .thank you once again . The only criticism being passed from person to person but I figure that this was a good team effort on behalf of the sales team , preparation team and pick up team not forgetting the refreshment, & reception… Read Full Review

Report this review
★★★★★

“Great people to deal with”

Written on: 17/09/2014 by JazlynHarvey (1 review written)

Really pleased with the service and delighted with our car… Read Full Review

Report this review
★★★★☆

“buying a car from motorpoint was easy and trouble...”

Written on: 16/09/2014 by bigal311 (1 review written)

buying a car from motorpoint was easy and trouble free. They had a good selection of cars to view and the staff were not too pushy and left us to browse which was nice. Once we had selected a car we liked a test drive was soon arranged. At the time the car we tested was OK but was not the colour we wanted but they had one at another branch which could be transported to our branch at a cost of £99 which was not a problem, but once the car had arrived and we proceeded with the purchase I feel it… Read Full Review

Report this review
★★☆☆☆

“Cheap cars but they'll rip you off with finance + extras”

Written on: 16/09/2014 by DanaBradshaw107 (1 review written)

The cars you can buy from Motorpoint are priced reasonably and from my experience do represent value for money. Unfortunately they use their low prices to lure through the front door and make money off you. The extended guarantees they sell are worse than useless and also comparatively very expensive compared to other providers. The extended guarantee I was sold cost £299 for an extra years guarantee but only provided cover for £1000 worth of repairs. Also should you sell the car or it be… Read Full Review

Report this review
★★★★★

“Second visit at the branch to check another model”

Written on: 14/09/2014 by Jamarionc323 (1 review written)

I had to visit the branch again to check some other cars. One of them was not available but I was given the chance to check another that was a seller's recommendation from the first visit. The test drive was short again but I got my first impressions. I had decided to think about it and will need to make a third last visit to decide. Longer test drives would have been extremely helpful to decide because I need the car for long distances and not short commutes. It seems that I must decide about… Read Full Review

Report this review
★★★★★

“the cars and their prices are perfect ”

Written on: 14/09/2014

I will definitely buy a car from Motorpoint as soon as the one I want comes along… Read Full Review

Report this review
★★★★☆

“Just a car please.”

Written on: 14/09/2014 by Smith150 (1 review written)

Good value car,disappointed with part ex value, nagged to death about GAP, stuck to my guns didn't want it. Hand over was very long winded thought I never get away. Biggest complaint was the actual showroom no air conditioning had to keep going outside felt nauseous!!! But overall got the car I wanted at a good price so would recommend them… Read Full Review

Report this review
★★★★☆

“One of the best”

Written on: 12/09/2014 by Ding1984 (1 review written)

This is the second car I've purchased from motorpoint my first being 6 years ago. After much research of nearly new cars motorpoint came out the cheapest time and time again. The sales team were great at finding me the exact car I wanted with all the features on my wish list. I had the chosen car moved from another branch. Over a two week wait was a little frustrating but worth it when I got my car I wanted. The team happily added a service to the vehicle at my request to comply with warranty… Read Full Review

Report this review
★★★★☆

“vehicle purchase”

Written on: 12/09/2014 by colin.hitchen (1 review written)

i recently purchashed a ford galaxy from motorpoint the service was very good and i drove away within a couple of hours with the car i purchashed..it was easy and i felt stress free..they explained all the additional extras i may need ,i finnished up buying a insurance cover incase of loss car for three years that enabled me to claim the total amount of money i had purchased the car for,,money well spent and pease of mind..i was very tempted to purchase a different car i was after ,,because of… Read Full Review

Report this review
★★★★★

“Motor point derby”

Written on: 12/09/2014 by CarbuyerNearlyNew (1 review written)

I feel very comfortable buying a car from Motooint. I know exactly what to expect : excellent customer service, a nearly new car in excellent condition and sales staff that are helpful but not too pushy. If your not bothered about buying new but want a nearly new car then MotorPoint takes some beating. Don't expect a high trade in price though, but the purchase price should offset this making it still a good deal. I sound like a trader but I am not. Just someone who looks carefully into… Read Full Review

Report this review
★★★☆☆

“Cars advertised on the website were not onsite to view.”

Written on: 12/09/2014 by fandrews (1 review written)

We made a special trip to buy a VW Golf Convertible as advertised on the website. When we arrived at M.Point Derby the car wasn't onsite to view. A 9 month old BMW Msport caught the eye of my wife whilst we were onsite. We considered the purchase whilst onsite & tried to haggle on the price to seal the deal there & then, but M.Point would NOT budge on the price, claiming they offered the best value in the UK already. We decided to sleep on the deal for 24hrs. A little research found a better… Read Full Review

Report this review
★☆☆☆☆

“Worst pre and after sales service at Peterborough...”

Written on: 11/09/2014 by nira.naren (1 review written)

First of all, a "misleading" advert lead me to purchase a VW with no aircon on it. Upon taking up the issue, they were not ready to apologize and were not ready to refund inspite of being their mistake. After much of haggling with the core-management team, the only best thing they could do is to provide a crappy GaurdX protection which is of no use. Secondly I had to chase for 9 months for getting a replacement trim which was a broken one as they sold it to me. I had to visit and call them… Read Full Review

Section75's Response to nira.naren's Review

Written on: 13/09/2014

Just the same at BIRMINGHAM. Told me I could have a test drive, but when I did told me I couldn't!!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“great service from Glasgow”

Written on: 10/09/2014

I had great service, 3rd car ive bought from them. I ordered one car that had to come up from England and didn't like it. I had a second choice and my deposit was transferred to that and it was here few days later. Delighted with service and my new ford grand cmax. Same car was on sale with another major dealer for £1000 dearer with less of a trade in offered. Very pleased il definitely be back … Read Full Review

Report this review
★★★★☆

“Supermarket buy was fairly painless but watch the details”

Written on: 09/09/2014 by Medinafq375 (1 review written)

Subject to a test drive and suitable price I had selected the vehicle I was looking for (Ford Focus Ecoboost). I had visited my local Ford dealer and stood around in their car park for 20 minutes without anyone coming to assist and with scratched and paint chipped stock on view (so they lost a potential sale). I had also visited one or two car supermarkets who had salespeople trying to sell from the Car Sales Guide 101 (wrong approach). I also tried Jeffries Farm who were very pleasant but… Read Full Review

Report this review
★☆☆☆☆

“Disappointing on collection and after sales”

Written on: 06/09/2014 by Stevecr (1 review written)

I reserved a vehicle with motorpoint 2 weeks befor pick up paid £300 deposit. Arrived at motorpoint and told by reception that could I wait as the car needs cleaning as this was booked for 10am pick up I had to wait 45 min. And this was a new car with 5 miles on clock and the main key dident work they replaced battrie and said it would work once I got home.This was not true phoned sales and they said we will get in contact with head office and get back to me they dident. I had to use good old… Read Full Review

Motorpoint Aftersales's Response to Stevecr's Review

Written on: 09/09/2014

Thank you for writing a review on Motorpoint on the review centre. Please accept my apologies for the lack of contact, we don't appear to have any outstanding issues of this nature however I'd like to investigate where things have fallen down. Could you contact Neil in the aftersales team so we can discuss the problem you've experienced? I can't leave any personal details on this site unfortunately otherwise I'd provide you all the details here.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“responsive, helpful, no press5”

Written on: 04/09/2014

All staff were polite, informative and responsive to the list of options I was looking at in my new car. Quick turn around of car… Read Full Review

Report this review
★★★★☆

“Good Overall Service”

Written on: 04/09/2014 by Alonzo433 (1 review written)

Simple ordering and collection process but I was not informed of £99 prep. charge. Small rattle on collection but this was quickly sorted on site. Car in excellent condition with virtually no marks on body or interior… Read Full Review

Report this review
★★★☆☆

“Disappointing on collection”

Written on: 02/09/2014

Really felt at ease when choosing a car, no pressure to buy. Staff really helpful, not pushy. I was disappointed when i went to collect the car, I booked in a time slot, or so I thought , as I was pushed for time, I was assured by the salesMan when I booked in the day before that I would be dealt with immediately upon arrival and It would only take 30 minutes to do the paperwork. When I arrived I asked for the salesman who told me to book in, I asked why I wasn't being dealt with as it was my… Read Full Review

Report this review
★★★☆☆

“Let down slightly”

Written on: 02/09/2014 by ells20111958 (1 review written)

We had to wait well over an hour after appointment time. This should be improved. Also I was given an incorrect reg no and had to amend my insurance when arriving home… Read Full Review

Report this review
★★★★★

“Sales staff were very receptive and willing to help,...”

Written on: 02/09/2014 by jpNicholson90 (1 review written)

Sales staff were very receptive and willing to help, particularly at the end of the day and continued to be so on my return visit the following day. The procedure for purchasing of a vehicle was presented and explained very well. Preparation of the vehicle for pick-up was also very good and handover looked to be a well practiced routine. Overall, no complaints other than diesal in the fuel tank was very low, but a fuel station is situated just round the corner… Read Full Review

Report this review
overview