Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
89.7% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“BUYERS BEWARE..... MOTORPOINT SAY NOT THEIR PROBLEM .”

Written on: 27/03/2015 by WestlakeJill (1 review written)

having brought a 2014 Audi from these guys. With only 7000. Miles on the clock .after the first few months. Bang the clutch goes...motorpoint say they won't pay for it..even though they tell you it has a year warranty when you buy it...the car I brought from them was originally from a driving school...which they didn't say..if I had known that I would never have brought it....after 10 days of them trying to wriggle out of paying for the total repair of .....£1630...and endless emails and phone… Read Full Review

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★★★★★

“Car Buying as it should be.”

Written on: 27/03/2015 by mtMiller1984 (1 review written)

I purchased a Peugeot 508 at a price that was over £2000 cheaper than a main dealer. The service in sales was outstanding, no pressure, no pushy salespeople, just helpful knowledgeable people ready to assist and had a test drive. There is even a lovely canteen area with complimentary drinks!!! On the day I collected my car it was presented to me in perfect condition and immaculate, it was like new! Aftersales service has also been outstanding. Motorpoint is a very busy place but they still… Read Full Review

Motorpoint Aftersales's Comment

Written on: 27/03/2015

We are extremely humbled to receive a review such as yours, we're very grateful that you took the time to write such a outstanding review. It is fantastic to hear that you are now a Motorpoint advocate. Our service to you doesn't end here, if you should need us for anything please do not hesitate to contact the Customer Care team, we'll be more than happy to help.

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★★★★☆

“The service they provided it been good and I will go...”

Written on: 27/03/2015 by Bowmanfe239 (1 review written)

Motor point they have good service I'm happy and recommended to every one.Thank You… Read Full Review

Motorpoint Aftersales's Comment

Written on: 27/03/2015

We appreciate you taking the time to review your experience with Motorpoint on the Review Centre. We're happy to see your experience with us was a pleasant one, please do not hesitate to contact us should you need us for anything in the future.

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★★★★★

“no hard sell”

Written on: 24/03/2015 by havenred7 (1 review written)

smooth service no hard sell the lads let you look around and never bothered you but were on hand to answer any questions you had.overall great service.I recommend Motorpoint to anyone looking for a great deal… Read Full Review

Motorpoint Aftersales's Response to havenred7's Review

Written on: 25/03/2015

We're grateful you took the time to review your experience with Motorpoint on the Review Centre. We're glad to see our staff on site were attentive and could answer your questions. If you need us for anything in the future please do not hesitate to contact us, we'll be happy to help.

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★★★★☆

“Good Bargain”

Written on: 24/03/2015 by Hamilton105 (1 review written)

Plenty choices of car(less than 2 years old), Lovely environment(inside and outside), A nice canteen with complementary drinks, … Read Full Review

Motorpoint Aftersales's Comment

Written on: 25/03/2015

We appreciate you taking the time to review your experience with Motorpoint on the Review Centre. We're pleased your time with us was a pleasant one, if you should need us for anything please do not hesitate to contact us.

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Tommychan's Comment

Written on: 25/03/2015

Thanks a lot.

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★★★★☆

“Overall, I'm pretty happy. Despite some small issues ”

Written on: 24/03/2015 by NatalieKirby (1 review written)

I was recommended to use Motorpoint to buy a new vehicle by my dad, who had nothing but good things to say about the ease of the process of buying his car. While dealing with the call centre, with whom I initially placed the order for my car, I was met with a pleasant attatitude and manner and was delighted with how my specific needs were being catered to to make the transaction as smooth as possible. I was starting a new job and was required to travel away monday-friday, and so would only be… Read Full Review

Motorpoint Aftersales's Comment

Written on: 25/03/2015

Thank you for taking the time to review your experience with Motorpoint. We're very sorry for the lack of communication between our Online Team and Site regarding the booking. Should you need our assistance in the future please do not hesitate to contact us, we'll be happy to help.

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★☆☆☆☆

“i visited the derby site last week ,we entered from...”

Written on: 22/03/2015 by mrljohnson (1 review written)

i visited the derby site last week ,we entered from the car park and walked in to the showroom not once did anybody approached us, we looked around and couldn't find what we required i noticed as we were leaving 3 sales men were just talking among them selfs, i buy at least 4 cars a year for my business not a good experience especially when it was mid week with not many customers about the derby branch should take a leaf out of the cardiff one on the tv… Read Full Review

Motorpoint Aftersales's Response to mrljohnson's Review

Written on: 26/03/2015

Thank you for your Feedback, I'm sorry that your Motorpoint experience was not to the level we would expect. I will hand this information over to site for investigation and to prevent things like this happening in the future.

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★★★★☆

“Happy with service on site and Customer Service sorted...”

Written on: 20/03/2015

Happy with service on site and Customer Service sorted out the missing hand book very quickly… Read Full Review

Motorpoint Aftersales's Comment

Written on: 20/03/2015

Thank you for taking the time to review your experince with Motorpoint, we're glad to see you were happy with our service and our Customer Care team were able to rectify your issue swiftly. Should you need us for anything else, please do not hesitate to contact us. We'll be happy to help.

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★☆☆☆☆

“Dont Buy The Extra Warranty's from Motorpoint !”

Written on: 19/03/2015 by pb2222 (1 review written)

I bought a nearly new Mazda from Motorpoint, with all the excitement of getting a new car somehow i ended up being sold an extra Fouth year warranty insurance for £299, as the car came with a Three year Manufacturers warranty, after a few months i went through the paperwork and realized what had happened and contacted Motorpoint to say i did not require the Fourth year cover, they told me it was to late to change my mind as a certain amount of time has lapsed, after Fourteen months i part… Read Full Review

Motorpoint Aftersales's Response to pb2222's Review

Written on: 20/03/2015

Thank you for reviewing Motorpoint on the Review Centre. We're sorry that you feel this way about the situation, we would not deceive any customer into purchasing an add-on they have not asked for. This would have been signed for on your sales order and explained in full at time of purchase. If you would like to discuss this further please call any Motorpoint number and ask for Jacob in the Customer Care team.

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★★★★★

“Can't speak to highly”

Written on: 19/03/2015

Having searched through Autotrader for some days to buy a recent Ford C Max Grande, I located what looked like a bargain from Autopoint. I purchased a 2013 m0del with only 8500 miles on the clock at about £1.5k cheaper than elsewhere. The car was immaculate inside and out and I was also able to extend the warranty for an additional 12 months (till June 2017) for £263.00. Their sales and collection processes are friendly and efficient too. There was a minor cosmetic blemish with the interior… Read Full Review

Motorpoint Aftersales's Comment

Written on: 19/03/2015

We're grateful for you taking the time to review your experience with Motorpoint on the Review Centre. We're pleased our staff were friendly and sufficient. I'm sorry that this blemish had gone unnoticed originally but happy to see this was resolved. Please do not hesitate to contact us in the future should you need us for anything.

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★★★★★

“a worthy experiance”

Written on: 19/03/2015 by DestineeHale (1 review written)

firstly ' I would like to thank all the staff , who were very helpful and friendly , and made me feel comfortable that they knew there stuff , was happy with my part exchange price , I also needed finance and the staff were very knowledgeable and explained everything I needed to do and bring in order to be able to drive away on the same day.a great experience and would certainly buy from motorpoint and recommend to family and friends… Read Full Review

Motorpoint Aftersales's Comment

Written on: 19/03/2015

Thank you for taking the time to review your experience with Motorpoint. We're pleased to see your experience with us was an enjoyable one. Please do not hesitate to contact us in the future, should you need any sort of help or information.

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★★★★★

“One Hundred per cent!!”

Written on: 19/03/2015

Always found motor point helpful, patient and informative offering cars at what I believe to be the best prices and this is how I have and will describe it to friends… Read Full Review

Motorpoint Aftersales's Comment

Written on: 19/03/2015

We appreciate you taking the time to review your time with Motorpoint. We're delighted to read that your experience with us was a enjoyable one and that you would recommend us to friends. If you need us for anything in the future please do not hesitate to contact us.

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★★★★★

“Good Experience Overall”

Written on: 19/03/2015

I'd been in two minds about whether or not to trade-in my existing jalopy for a new (nearly) vehicle and my visit to Motorpoint in Chingford made my mind up for me. In addition, there was no high-pressure sales, and, having visited the website and knowing which vehicle I wanted, I was able to get the key, test drive and reserve the vehicle in the space of an hour. Good work… Read Full Review

Motorpoint Aftersales's Comment

Written on: 19/03/2015

Thank you for taking the time to review your time with Motorpoint on Review Centre. We're very pleased to read that your experience with us was a enjoyable one. Please do not hesitate to contact us in the future should you need us for anything at all.

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★★★★☆

“Do not pass this company by”

Written on: 17/03/2015 by Sawyers68 (1 review written)

Motorpoint? Who are they? Best value, good customer service and choice of cars available supermarket. I had looked at main dealers and other car supermarkets around my location but found Motorpoint to be the one for me. I found them while looking at Autotrader online and there was an advert on there for Motorpoint. I first went to visit them and see what they had. Firstly there was a good choice of cars available and the prices were better than what I had seen at other dealers for similar cars… Read Full Review

Motorpoint Aftersales's Comment

Written on: 18/03/2015

We appreciate you taking the time to review your experience with Motorpoint on the Review Centre. We're pleased to see your experience was a pressure free, enjoyable one. Please do not hesitate to contact us should you need any information or advice, we'll be happy to help.

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★★★★★

“A great experiance ”

Written on: 17/03/2015 by alyukon (1 review written)

Though I didn't buy anything this time my contact was polite and helpful, the initial phone call was informative of the car of interest. the contact rang me back a few days later to enquire if I had made a made up my mind and made suggestions about other cars, finding that I had changed my mind he apologised that he could not supply that particular car and said that he would ring again in a few days to see if he could be of help. When he rang me the third time, to find I had made other… Read Full Review

Motorpoint Aftersales's Response to alyukon's Review

Written on: 18/03/2015

Thank you for taking the time to review your experience with Motorpoint. We're happy to see the service you received during your time with us was a good one.
We look forward to seeing you again in the future.

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★★★☆☆

“Why 8 people to sell one car?”

Written on: 17/03/2015 by Bikerbloke01 (1 review written)

I bought my Rav4 from the Widnes Motorpoint in early March 2015. Although pleased with the car, and the way it was presented for sale, I cannot for the life of me see why it took a total of 8 different people to sell me the darn thing. 1 salesman, 3 different managers, 2 different financial people, 1 receptionist, (who sorted out the cock-up over the pick up dates, they had me down for a day later than I had agreed to pick the car up, so she gets a 'brilliant' from me)! and finally another… Read Full Review

Motorpoint Aftersales's Response to Bikerbloke01's Review

Written on: 18/03/2015

Thank you for taking the time to review your experience with the Review Centre. Generally speaking there should only be three people attending to one sale - A salesman, the financial advisor and a collections agent. Anymore than this would be down to special circumstances, I apologise if you felt this overbearing or anything to that degree.

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★★★★☆

“Value for money”

Written on: 17/03/2015 by siFisher431 (1 review written)

The staff are professional, highlighting similar vehicles if the specific vehicle you are looking for is unavailable. The delivery fee is hard to accept - possibly consider refund of the fee following purchase of a vehicle. Communication could be improved, a £300 deposit was paid on the Friday, I was told that the vehicle was in transit the day before. I had not heard anything for a full calendar week before popping in when passing - the vehicle had been delivered and was awaiting preparation… Read Full Review

Motorpoint Aftersales's Comment

Written on: 17/03/2015

We appreciate your feedback, I apologise for the delay on the transit of your vehicle. I'm glad overall your experience was a positive one, should you need us for anything in the future please do not hesitate to contact us, we'll be happy to help.

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★★★★☆

“Customer Service”

Written on: 17/03/2015 by KaiMcCulloch432 (1 review written)

Overall everything was good however i had made an appointment to view the car having reserved it and when I arrived the appointment had not been made so there was a delay and was not able to take it away the same day. I arranged to pick up the car two days later and when i arrived the car had not been valeted or had the scratches touched up as agreed previously which was disappointing. The plus side was I did receive a free tank of fuel but ideally things should have been done… Read Full Review

Motorpoint Aftersales's Comment

Written on: 17/03/2015

Thank you for taking the time to review your experience with Motorpoint on the Review Centre. I apologise that these issues had occurred whilst you were on site which delayed you picking up your vehicle. Should you incur any problems in the future please do not hesitate to contact us we'll be happy to help.

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★★★☆☆

“car purchase”

Written on: 13/03/2015 by ndrw (1 review written)

very happy with car but was kept waiting for over two hours to go through the paperwork before I could drive away- I had left work early to get there and arrived early and was then kept waiting. otherwise happy… Read Full Review

Motorpoint Aftersales's Response to ndrw's Review

Written on: 16/03/2015

We're very sorry for the length time of your collection, thank you for your feedback. I will tell site of these issues in hope to adjust this wait time for future reference. Should you need us for anything in the future please do not hesitate to contact us.

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★★★★☆

“buyer beware”

Written on: 13/03/2015

the advertised price can very often be increased by up to £200,this can be quite off putting… Read Full Review

Motorpoint Aftersales's Comment

Written on: 13/03/2015

Thank you for taking the time to review your experience with Motorpoint. There may be additional costs in certain scenarios, but these would be tailored to indivual circumstances, we encourage people to question these charges to ensure you're aware and have been explained what these are for.

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