Motorpoint www.motorpoint.co.uk Reviews

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Saw and wanted to buy a 525SE. Good price. Finance arranged next day, manager said "couldn't" calculate APR (a legal requirement), and something any 12 year old could do. Car due to be collected four days later - stereo didn't work, clear from logbook was supposed to have been exported to Thailand. Offered an alternative - other car nothing like the first one, it has been mucked around, lots of scratches, pulled off fascia, generally a mess - yet it's made out like they were trying to do me a favour. Told stereo would be fixed in four days. went back two weeks later - asked if I'd give them four more days. Six pass, have call asking me to call manager. I do - he gets his PA to fob me off, saying he's too busy, but car is now ready. Now go down there - my fifth trip. Manager comes out. I say he was too busy to return the call the call he sked me to make in the first place. He says he's "always busy". (I'm busy too) I say enough is enough, and without apologising, sends his PA to refund my substantial deposit. He (Mike Watkins) comes across as smug, arrogant, and self-satisfied. Not at all interested in me. Six weeks waiting, all along they can't answer basic questions - why is the manual written in Thai? When was the car manufactured? Where has it been since manaufacture? What are the VIN, engine and chassis numbers? (the log book only has the VIN.)

Beware buyers - the cars are certainly cheap, but the sysytem really sucks. Will complain formally. I expect nothing.

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Motorpoint Glasgow - nearly duped into buying Ford Fiesta 1.4 % Door Titanium.
Be very careful before you buy a new car from motorpoint. Bullish sales tactics on phone - they will reduce deposit from £500 to £300 for you - a 'special deal'. The spec of the cars they sale is no where near that of UK cars. They use parallel imports (in this case, Malta).
When I asked about spec they initally said that they 'couldn't guarantee' the final specification of the car. Ordered the car subjec ...

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I bought a Mercedes C Class from this shower last month. Despite being told that it had had a full check, (which I paid extra for) the following problems were found.
1. car was still dirty inside
2. one of the front lamps had failed
3. four internal buttons were missing
4. there was an obvious and dangerous electrical fault
5. The vehicle had been subject to an attempted break in

All of this would have been checked with a main dealer. it is now with Mercedes and they are fixing it up. I think ...

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Seems that my experience differs from most others. I was looking for a Prius, and found one with Motorpoint that had all the specs I wanted and more, and at least a grand or two cheaper than anywhere else. Just before I rang to reserve it, they discounted the Priuses by around 400 pounds, so I got lucky. Anyway, I phoned the company, they took details of my old car and within 15 mins someone rang me with a price for a part exchange. The price was what I have been given by other dealers so I was ...

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I have just purchased two cars from motorpoint glasgow.The level of service from the salesman through to the collection staff was exceptional from start to finish.My previous cars werefrom BMW, JAGUAR and LANDROVER main dealers and their service was not a patch on motorpoint.This was my first experience of buying from a car supermarket and it won't be the last. Well done MOTORPOINT.

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Went to Motorpoint in Newport to view a VW Golf. Liked the car and arranged PX for my car. Went over the Golf, 2 chips on paintwork and interior of car was dirty with black marks on the roof lining...No problems they said, this will be sorted prior to pickup. Did the paper work (querried the £62.13 extra charge told that was for HPI checks and Pre Delivery Inspection).
As on holiday went to collect car 2 weeks later. Paperwork and payment ok. On collecting car it was obvious that nothing h ...

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My wife drove 120 miles to pick up car from Motorpoint and was told they had miss laid the buttons the radio,( security device ) but if we buy ones they would refund us (£80) When ariving home we discovered the air con didnt work, we then discovered the car had missed the annual service by 6 months,( thats the warrenty invalid) upon phoning then we were told " you have bought a used car and its up to you to check every thing is ok with the vehicle. Spoke to 4 diferent people , just keep ge ...

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I have just bought the latest Ford Fiesta Zetec from Motorpoint Glasgow and cannot praise them enough. From start to finish the staff, who we dealt with personally, could not have been more helpful. one even phoned us on his day off to assure us he was still checking the incoming stock for our preferred model and both took endless trouble to make sure we were fully satisfied and everything went as smoothly as possible. Having previously trawled the internet for the best possible deals, Motorp ...

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Have been trying for two days now to try and buy a car !!!! Phoned
Motorpoint with detail of car advertised on line .Gave details of my px and was promised call back within 20 mins .No call eventually phoned back myself and spoke to different guy.Salesman has entered my name wrong /email wrong /phone no wrong on the system (me thinks poor listening skills)took new details but told me car I was after had now been sold!!!promised call back ....still waiting after 5 hours .In this day and age I t ...

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Bought at Mercedes ML 280 Sport from motorpoint. Advertised as a 09 Reg but when got vehicle home noticed that it was an 07 model car imported from Ireland with different spec to 2007 Uk supplied car. Very nice car good price but when spending £30000 would have liked company to be upfront without having to find info myself. Basiscally if you don't ask them the questions they aren't freely going to give you the information Dissapointed in pick in than less than 1 pint of petrol in car and k ...

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I recently purchased a vehicle from Motorpoint in Glasgow & and the member of staff couldnt have been any more helpful. He explained everything & told me about the car. I can honestly say that buying a car from motorpoint is truely a relaxed buting experience. I even took there GAP insurance as you just never know what could happen......... do you ? There trade in prices beat a local competitor as well.

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I bought a Motorpoint car in 2006 and it's still great. Yes it had a bump before I owned it which Vauxhall spotted but is no detriment to my car. I would happily go back and buy. It's no frills sales but the deal you get, provided you know what you are looking for is a great deal. One satsified customer.

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Worst car company I have ever encountered. I arranged to view a car at Motorpoint for 5:30 only to be told after a 40 mile drive that the car was locked away in another compound. Customer service is woeful - to the point I was told that I as a customer was to blame for it being so late. No-one at the site seems to take responsibility for the problems they have. To make matters worse when I cancelled the order I was told the deposit that I had placed on the car using a card could only be refun ...

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My experience of Motorpoint is not good. After ordering the car, which came from Derby, it took 8 weeks for it to be delivered. Customer care is not good, with frequent promises to return my calls which were rarely kept. They promised to steam clean the engine, but failed to do this. Now six weeks after taking delivery of the car I am still waiting for the registration documents to arrive. As usual it is someone elses fault! Not impressed.

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This review applies to Motorpoint Newport

Motorpoint are great if you have nothing to part-ex and you require no expertise or customer service. Their knowledge of the product they sell is limited and can tell you no more than you are able to read yourself from the window ticket. Very handy for the illiterate.

Also, remove your tax disc from your part-ex. The guy in Newport tried spinning at me saying it was part of the already low part ex price i was offered. My view of the company went seriou ...

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I bought my car from Motorpoint, Glasgow. I think the price was excellent. It took a year before other car dealers were selling my car at the price I had bought it from Motorpoint, so I think that speaks volumes.
My parents have bought two cars at Motorpoint, my sister one car and my Aunt one car. I wouldn't go past them for value for money. There is no pressure placed on you to buy.

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I bought the car in May from Motorpoint Burnley. It was a Vauxall Corsa 1.4 with 4500 miles on the clock. The brakes made a grating sound when applied. I thought it would wear off after I had been told that it was due to the car having been standing. After 200 miles the discs were clearly clean but it was still grating. When I took it back in the head mechanic stated that he had cleaned all the breaks and they were ok. I pointed out that the grating was still there to which he said, "I'm ...

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Altogether a bad experience.Bad customer service.Bad after sales service. Motorpoint didn't want me to road test the car until i paid my £300 had to argue to get the roadtest.

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I put a deposit down on a new unregistered mercedes vito van on the 24th may 2009 at motorpoint burnley. Was told by the salesman it would be registered within a week. This came and went. Phoned the salesrep and was told there was a problem with the vans paperwork (he blamed mercedes) strange as motorpoint had the van at there burnley branch. They could not give me a delivery date.Rang back 3 weeks later to be told the saleman had left the company. Still they had no paperwork.Rang back AGAIN and ...

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Bought my car from Motorpoint Newport and it seemed a good deal so paid to have a shipped down from derby but it was covered in tar splats and scratches and the collection rep was pushy and wanted us to sign before test driving and i feel i bullied into buying the car.
didn't get scratches out and now i bought it not interested in the car