Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“worst dealer ever”

Written on: 04/07/2014 by dazzer07 (3 reviews written)

this dealer does not keep there promises.had a car on order for 3 weeks never turned up motorpoint derby dont return calls there an absalute sham.this company dont like you sorting your own finance out.after 20 years of useing multiple dealers this is the worst ive ever come across please dont trust this company… Read Full Review

Motorpoint Aftersales's Response to dazzer07's Review

Written on: 08/07/2014

Thank you for writing a review on the review centre. I would like to speak to you regarding your scenario and discuss the nature of your complaint. We do take our feedback very seriously and we'd like to take this opportunity to address this problem. Please contact Motorpoint, ask to be put through to aftersales to speak to Neil and reference this comment.

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Motorpoint Aftersales's reply to Motorpoint Aftersales's Comment

Written on: 08/07/2014

Thank you for contacting me, I will resolve the outstanding items now as a matter of priority, thank you for your patience and understanding.

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Dazzer07's reply to Motorpoint Aftersales's Comment

Written on: 08/07/2014

Thank you neil for resolving the issues regarding the sale of our car

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Dazzer07's Response to dazzer07's Review

Written on: 08/07/2014

All issues sorted out maybe we wouldn't be as fortunate woth another dealer thanks motorpoint for the compensation will deal with you again

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★☆☆☆☆

“I WOULD NEVER DEAL WITH MOTORPOINT AGAIN”

Written on: 03/07/2014 by AbbeyShort377 (1 review written)

After agreeing a deal which involved a part ex the paperwork and finance were put in place and I was advised to collect the car 5 days later. Upon collection I was waiting for one hour then the sales Manager said that he had to check my part exchange car. Fine I thought he was checking for any accident damage since the car was appraised five days earlier. But no he said that they had to test drive the car, and then refused to offer me the price previously agreed. Although I had signed the… Read Full Review

Motorpoint Aftersales's Comment

Written on: 08/07/2014

Thank you for writing a review on the review centre. I would very much like to investigate this on both sides. I will contact our Peterborough site to discuss this scenario but also I would like also to make contact with you to carify some details. Would you be able to contact Neil in aftersales and reference this comment please?

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★★★★★

“the car experts”

Written on: 03/07/2014 by ThaliaRuiz (1 review written)

I was looking for a car for my wife and found one that was in Peterborough, the car was brought down within 5 days for us to view. there was no hard sell or any pressure from the salesman. my wife decided to get a new car but I would recommend Motopoint to anyone… Read Full Review

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★★★★☆

“Great website sales staff, super slow in branch”

Written on: 02/07/2014 by SJHussey (1 review written)

We found the website easy to use and Ollie Case in sales was very helpful and arranged everything in a great way without being pushy. We were disappointed that when we went to view and collect the car in Newport we were given the keys after a little while of waiting by one of the salesmen, but then had to wait nearly 50 minutes for someone to go through the paperwork with us. I'm 6 months pregnant and it's very hot at the moment; we didn't appreciate the wait for something so simple when we had… Read Full Review

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★★★★☆

“GOOD START--POOR FINISH”

Written on: 28/06/2014 by brookteal (1 review written)

Ref- Ford Focus 1.6 Zetec (Nav) Estate on 20/06/12. Sales staff and receptionist were excellent right from the initial contact. Was kept informed throughout with regard to expected delivery to Birmingham and time for collection. So far so good- excellent service!! Disappointed then that someone saw fit to have to drill the boot and leave two self tapping screws showing in order to fit the number plate. Not only does this "smack" of a cheap job, it also compromises the integrity of the body… Read Full Review

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★★☆☆☆

“Sale ended before it could start!”

Written on: 27/06/2014 by Deon344 (1 review written)

I was looking for a smart car for over a week, I had arranged to drive 50 miles to view one at a private garage but at the last minute Motorpoint put 5 or 6 smart cars on Autotrader at the price I wanted to pay and with the alloy wheels that I wanted. I called the number straight away and spoke to a sales advisor who said he didn't have any information on the car until it was delivered to the Peterborough site. He did assure me it would have 2 keys and will have been serviced and just to wait 3… Read Full Review

Motorpoint Aftersales's Comment

Written on: 27/06/2014

Thank you for taking the time to submit a review to the review centre. I'd like to investigate this for you and find out why this had occured. If you'd like to contact Neil in aftersales I'd be happy to investigate this for you. Please reference this comment when you call.

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Jadeywadey1's Comment

Written on: 27/06/2014

I am at work currently but would appreciate if you could investigate this and let me know why this occurred, I made a mistake it was not advertised for the Peterborough site it was the Derby site. Its a white 62 plate smart car with alloy wheels, up now for 5299, but up yesterday for 4999. Would appreciate an explanation, thanks

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Motorpoint Aftersales's Comment

Written on: 27/06/2014

Thank you for contacting me back regarding this. I have investigated the issue, we have 2 sets of these in stock, the option without alloys which are £4999 and the option with which are £5299. Both options have not had a price change historically as these are tracked for reference. If you have any information which would confirm we had these listed incorrectly we would certainly be interested in obtaining this but these cars are all currently listed correctly. We recommend tracking the stock number which is a 6 digit number to ensure the vehicle you're specifically enquiring about is always the same vehicle and cannot be easily confused with a similar car.

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Billyblack's Comment

Written on: 29/06/2014

Mate do you complain about this to your local petrol station when you drive past one day n you think ive got enuff till tomorrow you go the next day its gone up 2p ...Get a life

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★★★☆☆

“If the car hadn't been a good price I'd have gone...”

Written on: 27/06/2014 by Larkin438 (1 review written)

We arrived at the Derby branch to pick up the car to find that we were not on the system. This was because the man who dealt with us had booked us in for the day before what we had agreed and we travelled 30 miles for nothing as the car was locked in a compound and they said they couldn't get it out. I had received a call the day before off a woman saying you can come earlier today to pick your car up to which I replied we aren't picking it up today it's tomorrow, to which she wiped it all… Read Full Review

Motorpoint Aftersales's Comment

Written on: 27/06/2014

Thank you for writing a review on the review centre. I think it would be best if I could speak to you regarding the outstanding issues, we obviously need to address your concerns. Could you contact the aftersales team and ask to speak to Neil and reference this comment please?

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★★★★★

“Excellent Service”

Written on: 27/06/2014

Never felt under pressure unlike some competitors (Sir A Clarkes pushy little upstarts). Would definitely recommend Motorpoint. Easy website to navigate through also… Read Full Review

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★★★★☆

“Well run business with helpful staff”

Written on: 26/06/2014

The website is excellent - easy to navigate - and plenty of detail about the cars. Staff generally pleasant and helpful. Prices seem very good value and trade in process was honest and reliable with no silly price reduction at the last minute. Bought a Fiesta for my wife and everything went smoothly. But my BMW had been missed off the collection schedule and wasn't ready when I arrived to collect it. Not a big problem - was offered some food while I waited and a tank of diesel in compensation… Read Full Review

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★★★★☆

“Good value, good selections”

Written on: 26/06/2014 by lbPoole376 (1 review written)

Visited the website a number of times over two months & visited Birmingham site. Found excellent value and selections and seriously considered a couple of cars. Found a Jaguar a Carselect which I preferred… Read Full Review

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★★★★☆

“A Pleasurable Experience”

Written on: 24/06/2014 by SuperSpurs54 (1 review written)

Being on the boomerang contract means I'm normally changing my car just as I'm beginning to love it. I know there's going to be plenty of choice and reasonable prices and good part exchange. This was my first visit to Peterborough since up grading the site and was suitably impressed with the choice. All the staff were very pleasant and didn't come away with any negative thoughts and now very pleased with my change of car… Read Full Review

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★★★☆☆

“Friendly service”

Written on: 24/06/2014 by Thommo62 (1 review written)

Great personal service at Birmingham branch,there was a parcel shelf missing from car which I had to return to motor point to collect but there was no problem with it apart from I had a twenty five mile trip to fetch it. car was valeted to a good standard but wheels were covered in grease so I think you can inspect your valeting more thoroughly before customer collection. Overall 8/10 for customer service,8/10 for car collection and 7/10 for valeting… Read Full Review

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★★★★☆

“Very good customer service, i didn't buy the car only...”

Written on: 24/06/2014 by Macm (1 review written)

Very good customer service, i didn't buy the car only reason being a little to far to travel and would have had to pay for the car to be transported. Lets hope we see a motorpoint in the south west soon… Read Full Review

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★★★★★

“my new car”

Written on: 24/06/2014 by efKendall202 (1 review written)

after a short phone call with one of the business partners who did his very best to do a deal for me I popped back in to branch to which I have purchased my new car I really happy with the service I got from motorpoint… Read Full Review

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★★★★☆

“1st Time Purchase”

Written on: 24/06/2014 by nistca (1 review written)

The only thing I would like you to improve on would be supply of better fitted number plates but has I am fitting my own number plates not a problem. Overall I would say to all to compare the savings against the main dealers then make the decision… Read Full Review

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★★★★★

“excellent customer service”

Written on: 24/06/2014 by borisballs (1 review written)

I was considering changing my 60 plate Ford Mondeo and contacted Motorpoint as I had previously purchased 2 vehicles from the company. The sales assistant advised they had several 14 plate cars, the model and spec I was looking for. He e mailed me 14 pictures of the car and all the information necessary to make a decision. I then enquired about P/X and unfortunately at this current time the finances did not match. However I hope to be in a better position in 3 months time and I will definitely… Read Full Review

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★★★★☆

“my motorpoint experience”

Written on: 24/06/2014 by pjHarris-Alt463 (1 review written)

very good. Your rep was clear in his explanation of the car and gave us as much time as we required to examine the vehicle… Read Full Review

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★★★☆☆

“Not bad but check service records”

Written on: 23/06/2014

Bought a nearly new Hyundai I30 from Chingford. Good car. A couple of minor problems. But very clean. As a service was due they did it in-house. The only record of the service was a book stamp. I had the following problems with this. 1. the wrong box was stamped 2. the company stamp didn't have a VAT number 3. there was no signature 4. there was no other record of the service. It wasn't mentioned on the Invoice or any other bit of paper. Why-o-why do some garages think a stamp is good enough… Read Full Review

Motorpoint Aftersales's Comment

Written on: 26/06/2014

Thank you for writing a review on the review centre. I'd personally like to speak to you about your experiences and stated concerns at your nearest convenience. Would you mind contacting our Aftersales team and asking to speak to Neil referencing this review?

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Driverab's Comment

Written on: 26/06/2014

Readers should know that I have now received a copy of the "Service Schedule" from Motorpoint and hence I am now happy. If I could I would raise the review score to 4/5.
I have also suggested to Motorpoint that if they have to provide a service (I guess this applies to a small percentage of their sales) that this should be indicated on the invoice. I suggested that they add :-
Service done? (Yes/No) (If Yes, please see included copy of the Service Schedule).

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★★★★★

“Excellent experience”

Written on: 15/06/2014 by Cadman57 (1 review written)

i have bought a number of cars over the years all of which were almost brand new and only months old, but this has to be the best experience i have ever had. No Arthur Daly type salesmen, no hidden charges everything transparent and open, no pressure and no haggling. The price you see is the price you pay. I researched the vehicle i wanted before visiting Motorpoint and ever got a Glasses guide trade in valuation for my old vehicle which Motorpoint quoted within £50. They even accepted my… Read Full Review

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★★★★★

“Fantastic prompt service”

Written on: 11/06/2014 by Bryleeu439 (1 review written)

I was impressed by the prompt service .. The call backs and all the information I was asking for answered and more . Had seen a car and within 10 hours had the car wS so I pressed with the staff on the phone with information to the staff where I picked car up from . Have already recommended company to two friend . Thank you for the great friendly service I received . Love my new car .. Thanks… Read Full Review

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