Motorpoint Reviews - www.motorpoint.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“£22.000 car full of scratches!”

Written on: 28/08/2015 by Gymalan (1 review written)

Went to pick up my 15 plate VW golf gtd I couldn't believe the amount of scratches on the vehicle the bumper the tailgate the doors the roof and the bonnet was worst of all!i don't understand how it can be quality checked and then put on sale they tried to get some scratches out from a mobile guy who was on site but it needed professional work from a body shop my PX was in better condition and that was 2 and a half years old!so having taken time off work to collect the car 3 hour round trip… Read Full Review

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★☆☆☆☆

“Sold dangerous vehicle”

Written on: 28/08/2015 by Sspears (1 review written)

Purchased our new car from motor point Newport. Our car had obviously had the battery disconnected to 'jump start' it prior to our arrival to view the car. According to the AA employee who recovered our vehicle from the motorway, the battery had not even been secured back into the compartment. Whilst driving in the fast lane of the motorway my vehicle quite literally died, no brake lights or anything and I had to drift it onto the hard shoulder. I thank god that my children and I are still… Read Full Review

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★☆☆☆☆

“Worst in the country”

Written on: 24/08/2015 by John295 (1 review written)

After picking a car that we wanted and pointing out a few scratches and problems they said that all the repairs will be done when we picked up the car ot was raining hard the car looked ok we paid cash and of we went next day in the dry the scratches not done motorpont informed not interested they had the money did not want to no my advice do not deal with this firm… Read Full Review

Motorpoint Aftersales's Comment

Written on: 25/08/2015

Thank you for taking the time to write down your feedback with Motorpoint. Please contact any Motorpoint number and ask for Jacob in the Customer Care team I would like to discuss this in more detail.

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Larryuk's Comment

Written on: 26/08/2015

After ringing motorpoint 3times and getting no joy ive had the work done you have no chance of me ever using motor point or recommending you to eny one ever

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★☆☆☆☆

“Pestered and insulted”

Written on: 15/08/2015

Having just looked around other car dealerships in and around Derby with no salesmen by our side, we walked into Motorpoint Derby and were approached immediately with a "welcome pack". I asked the salesman not to hassle us and to just let us look round. He retreated and thirty seconds later another, in a dark fleece ( a manager?), shot out from the side of the building with the same pack to insist that we took one, saying " this is a hassle- free zone". We asked again to be left to look and he… Read Full Review

Missoldamotorcar's Comment

Written on: 17/08/2015

Was it a self drive hire car/driving school car you were specifically looking for?

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Motorpoint Aftersales's Comment

Written on: 19/08/2015

Thank you for taking the time to write down your feedback regarding your recent experience with us. I'd like to discuss this in more detail, if you could contact any Motorpoint and ask for Customer Care I'd appreciate it.

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★★★★★

“Outstanding customer service”

Written on: 14/08/2015 by Mattingly99 (1 review written)

I can not speak highly enough of the team at Birmingham. After a 60 mile trip to look at the car ,which we had thought was going to be transported back to our nearest branch, the manager offered us a free lunch and sorted all the paperwork out so that we could drive the car home. They all worked as a team to make it an easy process for us. We were so impressed by them that we have decided to go back to them when we are ready to change our car again. Brilliant all round service!!… Read Full Review

Motorpoint Aftersales's Comment

Written on: 14/08/2015

Thank you for taking the time to review your experience with Motorpoint. We're pleased to see that your time with us was an enjoyable one. Should you need any assistance in the future please do not hesitate to contact the Customer Care team, we'll be happy to help.

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Missoldamotorcar's Comment

Written on: 14/08/2015

Sounds very much like pressure selling to us. If you need any advise please feel free to contact us. If you feel at all you were pressure sold (even without knowing) you have rights we could help you with. Many Thanks

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★★★★★

“Excellent car and painless professional experience”

Written on: 08/08/2015 by Webby12345 (1 review written)

This was my first visit to a Motorpoint and I was very cautions about the price of the car as it seemed to be too good to be true on a high spec Ford Focus with just under 2000 miles on the clock. Two of my local Ford dealerships put doubt on the cars legitimacy, so I asked for the registion number over the phone through a very helpful person from the Motorpoint Derby call centre, after finding the a car on Auto Trader. Motorpoint provided me with this so I could begin to check the cars… Read Full Review

Motorpoint Aftersales's Response to Webby12345's Review

Written on: 10/08/2015

Thank you for taking the time to review your experience with Motorpoint. I'm glad that our Online Sales team were able to assist you in finding the details on your vehicle and pleased to see the staff at our Birmingham site were able to answer your questions. Please do not hesitate to contact our Customer Care team if you should have any issues or questions.

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★☆☆☆☆

“Motor point chingford”

Written on: 03/08/2015 by Jase57 (1 review written)

I bought a car from your chingford branch about a month ago now, the car was good value but the customer service and the knowledge of the salesman was very limited and was basically useless. They was very slow in regards to paperwork and everything got lost within the long chain of people I had to deal with. Following that I am still awaiting on a HPI check after chasing every week and being told it will be sent out to me. I paid extra for this document and made it clear this was very important… Read Full Review

Motorpoint Aftersales's Comment

Written on: 05/08/2015

Thank you for taking the time to review your experience with Motorpoint. I apologise for the issues you have incurred, I have arranged for the HPI certificate to be sent to you as soon as possible. If you need us for anything else, please contact the Customer Care team.

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Colebrookmark's Comment

Written on: 05/08/2015

I have emailed your customer care team a few times and still have not heard anything back. In regards to a HPI certificate how would this be arranged?

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Motorpoint Aftersales's Comment

Written on: 07/08/2015

I have spoken to the admin team at Chingford and they have sent you a letter along with a HPI report explaining the situation in detail. This will be sent in the post, if this hasn't been recieved please contact Customer Care and ask for Jacob.

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Missoldamotorcar's Comment

Written on: 06/08/2015

Did you pay the "optional" £99 charge,,You could have been mis-sold..take this up with the seller. If you get no success please reply you could be owed compensation..

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★★★☆☆

“Good but be careful”

Written on: 03/08/2015 by Aedjames (1 review written)

I have bought several cars from Motorpoint , you will get good value for money and good but not great service. Recently I bought a car using finance to bridge for a couple of months. Be very careful, if you plan to do this. The sales people assured me I would only pay interest for the days I borrowed. NOT TRUE their Blackhorse finance scheme penalised me for early repayment after 2 months. I ended up paying for 3 months borrowing. Had Inread the fine print I would have noticed but I foolishly… Read Full Review

Missoldamotorcar's Response to Aedjames's Review

Written on: 03/08/2015

If you feel mis-lead you can take this up with the dealer first if you feel you get no joy the finance company will be more than happy! They have a complaints process. Also you can take it up with the FCA

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Motorpoint Aftersales's Response to Aedjames's Review

Written on: 21/08/2015

Thank you for taking the time to write down your feedback from your time with Motorpoint. I’m sorry to see about the issues you had whilst with us on our site. If you require any assistance in the future, please do not hesitate to contact our Customer Care team.

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Motorpoint Aftersales's Response to Aedjames's Review

Written on: 21/08/2015

Thank you for taking the time to write down your feedback from your time with Motorpoint. I’m sorry to see about the issues you had whilst with us on our site. If you require any assistance in the future, please do not hesitate to contact our Customer Care team.

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★★★★★

“Excellent service at Motorpoint Peterborough”

Written on: 19/07/2015 by Andrew-S (1 review written)

I must admit that I had some reservations when I decided to buy a nearly new Nissan X-Trail from Motorpoint, having read a few bad reviews beforehand. I can say my own experience was everything I could have hoped for, and that I would have no hesitation in recommending the Peterborough branch to anybody who is looking for a new car and is happy with the concept of buying from a car supermarket. Ok, you probably don't get the knowledge on specific models or vehicle features that you might expect… Read Full Review

Motorpoint Aftersales's Response to Andrew-S's Review

Written on: 22/07/2015

Thank you for taking the time to review your experience with Motorpoint. I'm glad to see your time with us was generally good, though I apologise for the conduct of your original Sales Person. Should you need assistance with anything in the future, please do not hesitate to contact Motorpoint and ask for Customer Care.

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★★☆☆☆

“Overall was a disappointing experience!”

Written on: 15/07/2015

I have just purchased a car from Motorpoint in Newport. This was my first BIG purchase and my first new car in 7 years so needless to say I was excited! We originally went in just to compare 2 cars as we knew they had them on site, and decided we'd like to test drive the one just to get a feel of whether it was the right engine etc we were looking for. Now, at first glance you think, oh! this is great, I can have a look around the various cars and have a look inside at my own leisure with no… Read Full Review

Motorpoint Aftersales's Comment

Written on: 20/07/2015

Thank you for taking the time to write this review regarding your recent purchase on Review Centre. I'm very sorry to hear of these issues, if this has yet to be resolved pelase contact Customer Care and ask for Jacob.

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Missoldamotorcar's Comment

Written on: 27/07/2015

Aggressive selling is banned under the Consumer protection form unfair trading regulations 2008 amended 2013. Did you feel pressured?

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★★★★★

“Friendly Lancastrians”

Written on: 24/06/2015 by Matty747 (1 review written)

Purchased a lovely 3 month old Ford Fiesta Titanium Ecoboost 125 bhp Nav Park Just like new and protected by the Williams body / trim treatment. This is my 5th car ( 10 within the family ) from Burnley and its always a pleasure to deal with the salesman and after sales team. I feel like part of the family. The best place to find a nearly new car at fantastic discount on list… Read Full Review

Motorpoint Aftersales's Response to Matty747's Review

Written on: 25/06/2015

What wonderful news to hear! I am so glad you have had a great time with us and got a nice new car from us that you're clearly very pleased with. We do hope to see you again in due course and of course if there is anything we can do to help you at any stage, please give our customer care department a call!

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★★★★★

“Super Fantastic at Burnley”

Written on: 22/06/2015 by Hayden276 (1 review written)

June 17th from Cornwall to Burnley to buy a car, we must be mad! No problem at Motorpoint Burnley, they held the car we were interested in until we could get up to view it in person. Greeted on arrival and given complimentary tea/coffee. Test drive and inspection of the vehicle, the car was immaculate. We walked around the other, Fantastic/immaculate cars of all makes and sizes whilst our paperwork was sorted out. We drove away same day hassle free. Big thanks to the two staff members who dealt… Read Full Review

Motorpoint Aftersales's Comment

Written on: 23/06/2015

Thank you for taking the time to review your experience with Motorpoint. We're pleased to see you enjoyed your time with us and to see that you'd recommend us. If you have any questions in the future, please do not hesitate to contact our Customer Care team.

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★★★★★

“Great Friendly Service”

Written on: 14/06/2015 by Rhiannak239 (1 review written)

I came from South East London to East London. I couldn't be more pleased with the service, we were left alone to have a good look around then when we were ready for assistance the staff weren't too far away, with well mannered staff and knowledgeable advice you cant go wrong. you get complementary beverages available on entry. The Salesmen aren't pushing you to buy anything you don't want to buy either and we were informed of all charges before purchase. I mean all in all Great experience. I… Read Full Review

Motorpoint Aftersales's Comment

Written on: 15/06/2015

Thank you very much for taking the time to review your experience with Motorpoint on the Review Centre. We're pleased to see that your time with us was an enjoyable one. If you should ever need anything in the future please do not hesitate our Customer Care team, we'll be happy to assist anyway we can.

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★★★★★

“Excellent Personable Experience - Seat Leon”

Written on: 07/06/2015 by Taylor184 (1 review written)

While I came all the way from West to East London, I was very pleased with the service I received from beginning to end. From beginning I mean the informed nature of the head office team (customer services) through to the salesman who sold the vehicle to aftersales service. … Read Full Review

Motorpoint Aftersales's Comment

Written on: 09/06/2015

We appreciate you taking the time to review your experience with Motorpoint. It's great to see that you're pleased with every department you've spoke to. Should you need anything in the future, please contact our Customer Care team. We'll be happy to help.

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★★★★★

“My first motorpoint experience”

Written on: 05/06/2015 by Oliver404 (1 review written)

I could not have had a better car buying experiance anywhere else! The staff where first class the cars on show were all excellent and a exceptional choice,and most of all the price was better than anywhere else I had looked at… Read Full Review

Motorpoint Aftersales's Comment

Written on: 09/06/2015

Thank you for taking the time to review your experience with Motorpoint on the Review Centre. We're pleased that your first experience with us was an enjoyable one, should you need anything else in the future please do not hesitate to contact our Customer Care team, we'll be happy to help.

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★★★★★

“MOTORPOINT BURNLEY”

Written on: 03/06/2015 by Dante122 (1 review written)

My wife and I travelled from Bushey to Burnley on 25th May 2015 to finalise our purchase of a Vauxhall Astra Elite. The word Supermarket gives the impression that Motorpoint is downmarket. This was so not the case! All the cars on display are virtually immaculate being only 1-2 years old. We were greeted on arrival and even though we were over 2 hours early for our pre-booked appointment, they said that someone would be with us shortly. We were taken to the 'eating area' and given a… Read Full Review

Motorpoint Aftersales's Comment

Written on: 03/06/2015

We appreciate you taking the time to review your experience with Motorpoint. It's great to see your experience with us was an enjoyable one. If you should ever need our assistance please do not hesitate to contact our dedicated Customer Care team.

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★★★★★

“Painless”

Written on: 30/05/2015

Easiest purchase and sale of a car ever. Took 1.5 hours from start to finish. Would have liked more for px but the 208 I bought is great so far. Great saleman, no pressure sales and smooth transfer. Insurance and Tax sorted before I drove away. Will be back to the Derby Branch… Read Full Review

Motorpoint Aftersales's Comment

Written on: 02/06/2015

We're thankful you took the time to review your experience with Motorpoint. It's great to see that you'd return to us. If you should need any help at all please do not hesitate to contact us.

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★★★★★

“Good experience”

Written on: 30/05/2015

Motorpoint offer a non pressurised environment to look and decide which car is for you it's a great way of comparing brands/models that would be on your shopping list. The cars are well prepared although one did smell slightly. I would have purchased if they would of had the level of specification I wanted. I will certainly check them out next time we are in the market for another car… Read Full Review

Motorpoint Aftersales's Comment

Written on: 02/06/2015

We're grateful you took the time to review your experience with Motorpoint. I'm sorry to read that we did not have the specifications you were after, though it is great to know you'd return to us in the future, we look forward to seeing you again.

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★★★★★

“Motorpoint, Glasgowi”

Written on: 30/05/2015 by 170Hopper (1 review written)

I was impressed with the collection of nearly used cars at motorpoint show room at Glasgow. Visited twice. Cars are categorised as per the price and type. Informations available in the website as well as displayed on each cars there will help customers to decide or choose. Things are transparent and sales team over there are friendly and help you to clear doubts related to finance options and technical aspects of cars. Based on my search one can expect to get better deals here… Read Full Review

Motorpoint Aftersales's Comment

Written on: 02/06/2015

Thank you for taking the time to review your experience with Motorpoint. We're glad to see you enjoyed your time while with us. If you should need any assistance in the future please do not hesitate to get in touch.

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★★★★☆

“Always helpful!”

Written on: 29/05/2015

I returned to Motorpoint for the third time in 15 years to change my wife's Golf and was met by the same high quality of service and good range of suitable cars. On this occasion, the Motorpoint price forced a local VW dealer to drop £600 and give my wife a good px value on her old car. So I called my Motorpoint agent to thank him for his help up until then and say that I had accepted the VW dealer's offer and he said "I would have done the same!" Honesty as well. I will definitely use them… Read Full Review

Motorpoint Aftersales's Comment

Written on: 02/06/2015

We appreciate you taking the time to review your experience with Motorpoint. We're pleased to see the service you received was of high quality. We look forward to seeing you in the future.

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