Mothercare Reviews

★★☆☆☆
1.8 / 5
20% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★☆☆☆

“Mothercare Expedior Pram”

Written on: 19/11/2014

I bought an Xpedior Pram from Mothercare Westfield Stratford in August 2013 for £250. Within five months the base gave out. The welding was of substandard quality, and gave out in the middle of a playground visit. I must say for Mothercare's defence that when I went there with the defective base, I received a new one without any quibble. However, the new pram base is now seven months old, and guess what - this time the folding mechanism developed a fault, whereby when the pram is opened out… Read Full Review

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★☆☆☆☆

“SIT ME UP COSY”

Written on: 30/10/2014 by laurenmariejenner (1 review written)

I purchased this item for £40 to help my baby learn to support himself while sitting up. The only way it can be used as a support is if it is supported by something else behind, such as the sofa, defeating the whole object of purchasing the item. I put my baby in it whilst supported by the sofa, he was in it for no more then 2 minutes before the whole thing toppled over and my baby hit his head off the floor. This product is NOT fit for purpose, nor does it come with a user manual to warn… Read Full Review

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★☆☆☆☆

“Poor service.”

Written on: 22/10/2014 by yasminayesha (1 review written)

After previously shockingly disappointing experience with Mothercare i said never again. However, my husband ordered some baby stuff again, unfortunately. After waiting for a week and no parcel arrived we called customer service just to find out the driver already attempted to deliver twice. I couldn’t believe it, because on both of those days, we were both home. The driver took a picture of the block of flats we live in, from outside as a proof of attempt to deliver. The customer service… Read Full Review

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★☆☆☆☆

“poor standard of service”

Written on: 11/10/2014 by Magdalena230 (1 review written)

I am a new mum, since having my bundle of joy I've spent over £1000.00 in mothercare. I need to share my experience with other first time mums. I bought a mothercare pushchair, on getting it home I noticed there was a screw half out of the frame that kept catching and the sit didn't sit right. I e mailed mothercare head office but got no reply so called the shop. 5 days later I was told it was fine and quite safe so not to worry. I thought ok, maybe I'm being picky. A few months down the… Read Full Review

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★★★★★

“Fantastic! Knowledgable helpful”

Written on: 29/09/2014 by Lizkilmarten (1 review written)

I feel I must write a review as this store deserves acknowledgement for the excellent customer service I received when purchasing my push hair. Having shopped around before hand I found that mothercare were offering the best price, so I went in to my local store. On my arrival I was greeted by the branch manager who was eager to help, she was extremely knowledgeable and nothing was too much trouble. She even went the extra mile and delivered it to me when it arrived as we lived in the same… Read Full Review

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★★★★★

“Stratford branch”

Written on: 27/09/2014 by 374Breen (1 review written)

The customer service supervisor is excellent and gave us more information about newborns than our antenatal class. Worth going there and asking to see him… Read Full Review

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★☆☆☆☆

“ILFORD BRANCH ( ILFORD HIGH STREET)”

Written on: 25/09/2014 by Stiles49 (1 review written)

I WOULD LIKE TO SAY THAT A TERRIBLE SERVICES, LAZY MNAGERS, NO WISH TO HELP ANY ONE. I HAVE BEEN TO STORE AND ASK ABOUT THE DETAILS OF BAYING STUFF ON PAYMENT PLANES. FIRST OF ALL THEY DONT KNOW WHAT I AM TALKING? LATER ON AFTER 15 MINUTES ONE OF THE LAZY MANAGER CAME AND START TELLING ME ABOUT THE PROCEDURE. I HAVE BEEN TO STRATFORD BRANCH SO I KNOW WHAT DOCUMENTS I NEED TO TAKE WITH ME. SO AFTER LISTNING THERE LONG CONFUSED PROCEDURE SHE CALLED ANOTHER LADY MANAGER TO DO THE PROCEDURE AS SHE… Read Full Review

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★☆☆☆☆

“total let down”

Written on: 24/09/2014 by MateoSchmitt224 (1 review written)

Order cot bed set, got told it will delivered saturday only to get told when nothing arrives that they dont deliver on a saturday, manager in store said it will defo be tuesday, wait in all day and yet again nothing, still trying to sort this out, totally appalling service and the delivery company they use are total rubbish and unreliable. This isn't the first time this has happened as bought a rocking cot 2 months previous to this and had the same level of service, rubbish… Read Full Review

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★☆☆☆☆

“Delivery shambles”

Written on: 12/09/2014 by Cabriera (1 review written)

I am writing this post as a warning to any expectant mothers/couples. We ordered one of the expensive nursery furniture sets as we were told it was excellent quality and as would be the after sale service, however we have received the absolute opposite. We ordered in store on Sunday of last week. We had a delivery turn up on Wednesday which was not pre-warned by email or text as stated when placing the order so it's lucky someone was at home. With this order we received an incomplete and… Read Full Review

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★★★☆☆

“I was served by some young girls, they were friendly...”

Written on: 16/08/2014 by Kiarao1948 (1 review written)

I was served by some young girls, they were friendly and helped me find the perfect gift for my nephew. A shooting elephant which they also helped my 3 year old with when they showed him how to shoot the foamy bit. My son loves mothercare, he thinks its like a play centre. I don't usually go shopping on a Sunday, but I will be returning soon, the staff were not overbearing and it was chilled… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 13/08/2014 by Hollis267 (1 review written)

Iv been trying to contact mothercare for 6 months and no reply regarding a. Product they sell witch is not suitable for children Bits and basic easel kit the paint in this stained everything it came in contact with.My daughter had stained hands for 2 weeks. I had it on me to. I can't believe they sell paint that stains children's skin.the yellow we couldn't use due to it smelling like poo.all I was to in store is it's no there problem contact customer service who take my details and say I will… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 08/08/2014 by NehisMum (1 review written)

I went in to Mothercare in St Enoch Centre Glasgow on Thursday this week and I have to say I was very disappointed with the customer services we received. We went up to the click and collect point to pick up items I had ordered online for my baby and when we got there the girl at the desk although attending to other customers, who after a few minutes wondered off to look at baby prams, totally ignored us and pretended she didnt see us waiting near the desk to speak to someone. She walked past… Read Full Review

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★☆☆☆☆

“Leeds Store customer service is terrible”

Written on: 06/08/2014 by AdeleHunter (1 review written)

I bought a nursery set for 730 pound and delivery never turned up. I demand to know why. It was delivered to wrong address and a week later its still not resolved. Ive demanded a full refund. I cant have this till old furniture is located. I get told its been investigated and il get called back. Never happens. Do not buy anything from that rubbish store. Im due anytime and still have no nursery set… Read Full Review

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★☆☆☆☆

“No answer ”

Written on: 12/07/2014 by Na3ia (1 review written)

Good luck trying to get through to someone at customer service i called their number twice and was waiting 20mins both times for someone to answer ! In the end i hung up and ordered my items from john lewis !… Read Full Review

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★☆☆☆☆

“i have never been spoken to so rude!!”

Written on: 09/06/2014

I have a 18 week old little girl and have used mothercare throught my pregancy and have always had great,helpful and very polite experience. last week i returned an item to the Bury store and was extremely shocked at the rude,unhelpful and intimating experience.I asked for some advice on a umberella for a stroller i had bought for holiday, to be told thaqt if it doesnt fit then it doesnt fit end of.I returned to the store with my voucher the same staff was extremely unhelpful.They carried on… Read Full Review

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★☆☆☆☆

“Very poor staff service in Chester store”

Written on: 03/06/2014 by Kody414 (1 review written)

We went to the chester store for some help and advice as what to do with our 8 week old baby who is too long for his crib which is in our room; but we dont want to move him to his cot in his nursery yet, especially since the guidelines suggest they should be in with us for 6 months. We looked around for a while and decided that a travel cot with an extra matress may be an idea. 3 members of staff were stood around doing nothing, just talking, so we asked if someone could help, which seemed like… Read Full Review

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★☆☆☆☆

“Mothercare poor customer returns for faulty zips”

Written on: 28/03/2014 by ghGardner329 (1 review written)

I have bought 3 items recently from mothercare a changing bag and 2 padded snow suits every single item the zips have broken the changing bag has 3 zips which now all just stay wide open the bag cost £30 when i went into the store explaining how the bag was not fit for purpose was told the manager was on her lunch, after insisting she saw the bag i then received a message back through another member of staff that there was nothing they could do without the receipt - found manager very rude… Read Full Review

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★☆☆☆☆

“Horrible costumer service in OLD KENT ROad branch”

Written on: 24/02/2014 by Sherika (1 review written)

Our friends gave us gift for my older daughter, they gave us buggy but after 4-5 month it got broken, I took it to OLD Kent ROad branch but sadly i have been accused by their manager MUSTAFA that I found on the street because I did not have receipt. I tried to explain him that it came as gift and how can I ask for receipt from those who are giving to me but he would not give ...... . Unfortunatly my problem did not stop there, I have tried to contact their costumer service on 0844 number but… Read Full Review

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★☆☆☆☆

“Poor Customer Satisfaction”

Written on: 12/02/2014 by EdGobey (2 reviews written)

I went into the Crown point store this evening to order my daughter a Silver Cross Linear Pram / Pushchair in Charcoal colour that included in the offer a free Car seat at a total of £435 which is a saving of over £100. The pushchair was available in the colour we wanted but not the car seat, however they did have the car seat in the shop on display that I was more than willing to accept so we could have the deal - this was refused as an option & as there were no other car seats available I… Read Full Review

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★☆☆☆☆

“Mothercare sold us a product that do not exist”

Written on: 10/02/2014 by eetekin (1 review written)

Yesterday we ordered Darlington Cod bed set, and paid directly. We were so happy to finalize this purchase as this was a very time and energy consuming process for a pregnant woman. We eliminated other options (i.e., Stokke, Ikea) and decided on Mothercare. We measured our small limited spaces several times to fit this set. Last night, I went to bed imagining the new room of our little. However, today, the store manager called us saying that the wardrobe cannot be provided. This is very… Read Full Review

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