Mothercare Reviews

★★☆☆☆
1.8 / 5
20% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Mothercare - Ask a question now

Media Gallery for Mothercare

Mothercare
Mothercare
Mothercare
Mothercare

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Delivery shambles”

Written on: 12/09/2014 by Cabriera (1 review written)

I am writing this post as a warning to any expectant mothers/couples. We ordered one of the expensive nursery furniture sets as we were told it was excellent quality and as would be the after sale service, however we have received the absolute opposite. We ordered in store on Sunday of last week. We had a delivery turn up on Wednesday which was not pre-warned by email or text as stated when placing the order so it's lucky someone was at home. With this order we received an incomplete and… Read Full Review

Report this review
★★★☆☆

“I was served by some young girls, they were friendly...”

Written on: 16/08/2014 by Kiarao1948 (1 review written)

I was served by some young girls, they were friendly and helped me find the perfect gift for my nephew. A shooting elephant which they also helped my 3 year old with when they showed him how to shoot the foamy bit. My son loves mothercare, he thinks its like a play centre. I don't usually go shopping on a Sunday, but I will be returning soon, the staff were not overbearing and it was chilled… Read Full Review

Report this review
★☆☆☆☆

“customer service”

Written on: 13/08/2014 by Hollis267 (1 review written)

Iv been trying to contact mothercare for 6 months and no reply regarding a. Product they sell witch is not suitable for children Bits and basic easel kit the paint in this stained everything it came in contact with.My daughter had stained hands for 2 weeks. I had it on me to. I can't believe they sell paint that stains children's skin.the yellow we couldn't use due to it smelling like poo.all I was to in store is it's no there problem contact customer service who take my details and say I will… Read Full Review

Report this review
★☆☆☆☆

“Very Poor Customer Service”

Written on: 08/08/2014 by NehisMum (1 review written)

I went in to Mothercare in St Enoch Centre Glasgow on Thursday this week and I have to say I was very disappointed with the customer services we received. We went up to the click and collect point to pick up items I had ordered online for my baby and when we got there the girl at the desk although attending to other customers, who after a few minutes wondered off to look at baby prams, totally ignored us and pretended she didnt see us waiting near the desk to speak to someone. She walked past… Read Full Review

Report this review
★☆☆☆☆

“Leeds Store customer service is terrible”

Written on: 06/08/2014 by AdeleHunter (1 review written)

I bought a nursery set for 730 pound and delivery never turned up. I demand to know why. It was delivered to wrong address and a week later its still not resolved. Ive demanded a full refund. I cant have this till old furniture is located. I get told its been investigated and il get called back. Never happens. Do not buy anything from that rubbish store. Im due anytime and still have no nursery set… Read Full Review

Report this review
★☆☆☆☆

“No answer ”

Written on: 12/07/2014 by Na3ia (1 review written)

Good luck trying to get through to someone at customer service i called their number twice and was waiting 20mins both times for someone to answer ! In the end i hung up and ordered my items from john lewis !… Read Full Review

Report this review
★☆☆☆☆

“i have never been spoken to so rude!!”

Written on: 09/06/2014

I have a 18 week old little girl and have used mothercare throught my pregancy and have always had great,helpful and very polite experience. last week i returned an item to the Bury store and was extremely shocked at the rude,unhelpful and intimating experience.I asked for some advice on a umberella for a stroller i had bought for holiday, to be told thaqt if it doesnt fit then it doesnt fit end of.I returned to the store with my voucher the same staff was extremely unhelpful.They carried on… Read Full Review

Report this review
★☆☆☆☆

“Very poor staff service in Chester store”

Written on: 03/06/2014 by Kody414 (1 review written)

We went to the chester store for some help and advice as what to do with our 8 week old baby who is too long for his crib which is in our room; but we dont want to move him to his cot in his nursery yet, especially since the guidelines suggest they should be in with us for 6 months. We looked around for a while and decided that a travel cot with an extra matress may be an idea. 3 members of staff were stood around doing nothing, just talking, so we asked if someone could help, which seemed like… Read Full Review

Report this review
★☆☆☆☆

“Mothercare poor customer returns for faulty zips”

Written on: 28/03/2014 by ghGardner329 (1 review written)

I have bought 3 items recently from mothercare a changing bag and 2 padded snow suits every single item the zips have broken the changing bag has 3 zips which now all just stay wide open the bag cost £30 when i went into the store explaining how the bag was not fit for purpose was told the manager was on her lunch, after insisting she saw the bag i then received a message back through another member of staff that there was nothing they could do without the receipt - found manager very rude… Read Full Review

Report this review
★☆☆☆☆

“Horrible costumer service in OLD KENT ROad branch”

Written on: 24/02/2014 by Sherika (1 review written)

Our friends gave us gift for my older daughter, they gave us buggy but after 4-5 month it got broken, I took it to OLD Kent ROad branch but sadly i have been accused by their manager MUSTAFA that I found on the street because I did not have receipt. I tried to explain him that it came as gift and how can I ask for receipt from those who are giving to me but he would not give ...... . Unfortunatly my problem did not stop there, I have tried to contact their costumer service on 0844 number but… Read Full Review

Report this review
★☆☆☆☆

“Poor Customer Satisfaction”

Written on: 12/02/2014 by EdGobey (2 reviews written)

I went into the Crown point store this evening to order my daughter a Silver Cross Linear Pram / Pushchair in Charcoal colour that included in the offer a free Car seat at a total of £435 which is a saving of over £100. The pushchair was available in the colour we wanted but not the car seat, however they did have the car seat in the shop on display that I was more than willing to accept so we could have the deal - this was refused as an option & as there were no other car seats available I… Read Full Review

Report this review
★☆☆☆☆

“Mothercare sold us a product that do not exist”

Written on: 10/02/2014 by eetekin (1 review written)

Yesterday we ordered Darlington Cod bed set, and paid directly. We were so happy to finalize this purchase as this was a very time and energy consuming process for a pregnant woman. We eliminated other options (i.e., Stokke, Ikea) and decided on Mothercare. We measured our small limited spaces several times to fit this set. Last night, I went to bed imagining the new room of our little. However, today, the store manager called us saying that the wardrobe cannot be provided. This is very… Read Full Review

Report this review
★☆☆☆☆

“useless”

Written on: 09/02/2014

Ordered a cot 4 weeks ago and it was never delivered. Nightmare! Delivery company didn't try to contact me and I couldn't get through to them on the phone.cancelled and went to John Lewis. Will not shop there again. Drag on these phone were nice though… Read Full Review

Report this review
★★☆☆☆

“NEVER RECEIVED ITEMS- TWICE IN ONE MONTH!!”

Written on: 21/01/2014

Mothercare online is poorly organised. I placed 2 separate orders in December, both of which I was told were out of stock (after I contacted Mothercare 2 weeks of ordering), far too late to go elsewhere to order in time for Christmas. For someone with a young baby, the last thing I want to be doing is chasing orders that haven't arrived. No compensation has been offered for Mothercare's error, poor communication and stock management. Will be using (hassle free) Kiddicare from now on, who… Read Full Review

Report this review
★☆☆☆☆

“The place is a shambles!”

Written on: 20/01/2014

Short version: there are a large number of companies vying for your baby business, save yourself the time, hassle and eventual disappointment and shop with anyone other then mothercare. Long Version: We required three readily available items (we were not seeking some exotic part from a rare white rhino) we decided on mothercare as there was one in reasonable proximity to us, and selected “click and collect”, so far so good. I received an email a couple of days following advising that my… Read Full Review

Report this review
★★★★★

“Amazing service!”

Written on: 16/01/2014 by anon505 (1 review written)

Mothercare truly offers an amazing service to by passers and customers, for me it was like a sunshine on a rainy day, extremely helpful stuff with excellent communicational and assistant skills. I would most certainly recommend this store to anyone and everyone. I am proud of you and keep up the good service!… Read Full Review

Report this review
★☆☆☆☆

“DELIVERY not turned up was due 4 wrrks ago!”

Written on: 13/01/2014

My delivery has been lost. I have been told a numer of different stories like its beinf held at ashford depo, its lost, its been damaged and have also been accused of signing for it and receiving it. This delivery was due right before hristmas which contained my daughterd firdt Christmas presents which never turned up and ruined christmas.MOthercare jeep saying theyl call me back but never do !… Read Full Review

Report this review
★☆☆☆☆

“RUBBISH”

Written on: 11/01/2014 by onestepforwards (1 review written)

Previously, I have spent alot of money in mothercare but I will never again!!!! I Ordered a pram in store for home delivery on a selected day but it never came that day. The person who did my order did it on standard delivery. Anyway..5 days after my pram not delivered and ringing customer services countless times who were useless (just telling me its late and can't tell me when it will come) I sent an official complaint via email. The reply from the email said that my pram is basically not… Read Full Review

Report this review
★☆☆☆☆

“Avoid a sinking ship”

Written on: 10/01/2014

I wouldn't order from these people as they know nothing about looking after customers or customer care. I ordered items late December and was not even given an acknowledgement but they took my money I have struggled for two months to get my money back, after ringing them emailing them using twitter and even trading standards thats when I got my money back. Also they keep removing all negative feedback off their main site so people only see positives something they admitted themselves. I think… Read Full Review

Report this review
★☆☆☆☆

“Not worth the hassle !!!”

Written on: 09/01/2014 by MickPearson (1 review written)

We have always used Mothercare and in the past have been happy with the service and quality of the products we bought, I have to say however that we have recently been using the Blackburn store and have found that the standard of service is terrible. The staff have very little detailed product knowledge, we ordered a pram on the Baby plan which turned out to be a chaotic system, every time you visit the store it is a real drama to get any accurate information about your order. We recently went… Read Full Review

Report this review
overview