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Average Ratings
Quality of service2.8/10 Based on 5 ratings
Layout of shop6.1/10
Value for Money4.4/10
Overall rating3.5/10
38% Recommended3 out of 8 Reviews
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8- Mothercare Reviews

  • Full review by
    jongsmith Rank: Corporal
    on 1st Jul 2008


    User Rating : 8
    Respect : 0

    Good Points: Wide variety of goods in stock. Knowledgeable sales advisors. They will let you try out the prams and car seats to see what fits in your car.

    Bad Points: Prices are lower on the internet.

    General comments: We shopped on the internet after trying a Quinny at a store to see if it would fit. The internet store let us down so we ended up buying from Mothercare anyway. Save the stress and just buy from Mothercare while you're there!
    jongsmith's review and ratings
    | 76 words

  • Review by
    PieDizzle Rank: Lieutenant
    on 16th Apr 2008


    User Rating : 2
    Respect : 0

    I have had many problems with Mothercare, the first was when I had phoned my local branch in Surrey Quays to see if they had the highchair I wanted in store. They told me they had and I went to purchase it within the store, upon arriving I was told by a rather brash member of staff there wasn't any. My husband then asked if he could buy the £29.99 model we wanted which was on display at a discount, despite the model on display coated in a layer of grey dirt and the harness straps generally ...
    PieDizzle's full review
    | 605 words

  • Review by
    kimijh
    on 20th Mar 2008


    User Rating : 1
    Respect : 0

    I rang up customer care to ask where the buggy i had ordered was when it had been sent out to me 2 days earlier yet I still hadn't received it. They told me that they had to look into it and would get back to me. I waited an hour and had heard nothing back, so I rang up again and was rudely told that they only had one person looking into the enquiries, but someone would definitely ring me back. I waited in all day to hear back and no one rang me back, I was very disappointed and when the buggy d ...
    kimijh's full review
    | 150 words

  • Review by
    emvet2002
    on 27th Feb 2008


    User Rating : 2
    Respect : 0

    They have a good selection of products under one roof. However, they are often more expensive than elsewhere and I have found the quality of clothing at next and M&S to be much better (the clothes cope with washing better). Service in store and also online is awful. When I buy online and contact the service team by e-mail I'm lucky to get a reply at all. I give my loyalty to stores that deliver on customer service. Stores, such as Mothercare, that give the impression of not caring about customer ...
    emvet2002's full review
    | 104 words

  • Review by
    wantage
    on 23rd Jan 2008


    User Rating : 4
    Respect : 0

    Now, all in all, Mothercare isn't a bad shop - the toys are priced ok, the clothing's of a good quality and cheaper than say, Next, and of equal quality, the toilets are well equipped with facilities such as changing mats, toddler-height sinks, etc.So far so good. So why the 4/10 scoring from me?Well this shop lets itself down on one major point: it's customer service at the tills.This has happened at more than one store - Oxford and Newbury to be exact, so is it a common thing throughout all it ...
    wantage's full review
    | 464 words | 1 comment added.

  • Review by
    abinequine
    on 21st Nov 2007


    User Rating : 0
    Respect : 0

    My daughter bought a new pram from Mothercare (and they're not cheap), but within a couple of weeks of use the chassis buckled. They refused to give her a refund and gave her a second hand pram to use while they sent her one away - for 3 weeks! She couldn't even use the second hand one as it had no apron. The pram came back, and within a week it had broken again, and all the shop could say was they'd send it away again. What happened to goods being fit for purpose? So, by the time she ever ...
    abinequine's full review
    | 139 words

  • Review by
    lil99
    on 8th Apr 2007


    User Rating : 10
    Respect : 0

    We went into the Leeds store and bought a pram. The service we received was excellent, and the staff could not do enough to help us. The staff asked us lots of questions to find out what we really needed, and from this we made a decision which we didn't regret later. Also, a good thing is, Mothercare give a 12 month guarantee for prams; unlike M+P who give 6 months, and Mothercare start it from the baby's due date. Excellent service!! If you live in Yorkshire go to the Leeds store, but prepar ...
    lil99's full review
    | 134 words

  • Review by
    ec Rank: Lance Corporal
    on 21st Nov 2004


    User Rating : 1
    Respect : 0

    Some town centres have done away with Mothercare stores and moved out of town. I bought 2 pairs of tights because it was buy 1 get one half price and when I went to the checkout it didn't register and the assistant didn't know about the offer. Also the tights didn't fit they were way too small. So I bought a larger size and they were exactly the same. Even though there was no other customers at the till where I wanted to refund a pair of jeans because I'd seen a nicer pair cheaper they made me ...
    ec's full review
    | 150 words


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