Mothercare Reviews

★★☆☆☆
1.8 / 5
147
20% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Mothercare - Ask a question now

Media Gallery for Mothercare

Mothercare
Mothercare
Mothercare
Mothercare

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Missing parts on Lulworth bedroom nursery set :(”

Written on: 26/04/2015 by christywiday (1 review written)

Delivery quality: Poor All products in the boxes: Major FAIL (missing screws and major pieces) Hi guys maybe we are just the unlucky bunch but my husband and I wasted our sunday evening 'putting' together the 3 piece nursery set which was each missing either screw/parts bags or the main piece of the set. At first I was blaming this on the delivery guys as the boxes were delivered teared open on the corners and they 'helped' me tape it back up poorly and assuring me nothing was left in the… Read Full Review

Christywiday's Response to christywiday's Review

Written on: 27/04/2015

UPDATE:

The customer care line has been very kind and helpful. We are able to go in store to collect the missing parts in maximum 10 days. Hope those boxes aren't missing pieces as well otherwise it will be a huge loss of time.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Paid for goods that were never actually ordered ”

Written on: 02/04/2015 by lpDavidson296 (1 review written)

Paid for a car seat which was due for delivery on 1.04.15 when I actually arrived to collect it wasn't there. Contacted the store the next day to be told that the order hadn't actually gone through and that although they had taken payment for the car seat no car seat was ever going to be delivered. The store said it was neither their fault or customer services fault it was an error which occurs on system sometimes and no fault of anyone. Their only ever aware of this when customer informs… Read Full Review

Report this review
★☆☆☆☆

“Bad customer service”

Written on: 22/02/2015 by JosiahDaugherty (1 review written)

I recently purchased the Lulworth wardrobe. Everything was present and correct when it arrived, however the instruction manual is wrong and it is missing 12 vital screws. Customer services is awful and extremely disappointing. I have been promised the earth, been sent 2 separate fitting packages....still no correct screws!! 4 days on they say they will listen to my feedback, but no solution!!! Disgraceful and disappointing service, which is a shame because the product looks really nice… Read Full Review

Report this review
★☆☆☆☆

“Badly trained staff”

Written on: 21/02/2015 by leslie6759 (1 review written)

I was at the silverlink wallsend and i asked for assistance on a £450 pram. To say they were unhelpful would be doing them justice. The assistant was on the phone for more than 30 mins trying to contact a manager for me, Why they did not have one in a store that size astounds me. She eventually came off the phone and siad she could not contact a manager therefore she could not help me. Why don't you try another store of ours she said. At that i said thanks for wasting my time and… Read Full Review

Report this review
★☆☆☆☆

“poor customer service and delivery ”

Written on: 18/02/2015 by seanphelan (1 review written)

ordered £250.00 of good from store ,not in stock so said they would have a direct delivery done . This is when it all went wrong two day delivery passed now onto day seven still no goods . Customer services think that i am not a customer and make all the excuses of the day for there delivery company Yodel have asked for a refund not that easy to have refunded will not be returning back to shop there be warned… Read Full Review

Report this review
★☆☆☆☆

“Terribly delivery service”

Written on: 10/02/2015 by Marlon146 (1 review written)

Promised a Saturday delivery... only to be informed 3 days before delivery that they don't offer Saturday delivery anymore. Will be delivered on Friday. Since I won't be home (business trip), I can't accept that. Spoke to Mothercare and all they said was that you need to be home on Friday, otherwise it won't be delivered! How on earth can Mothercare say that to a customer? That's the worst experience I ever had with a company! Never ever again... I will tell all my friends never to use this… Read Full Review

Report this review
★☆☆☆☆

“No acceptance of blame”

Written on: 27/01/2015 by Gemmap226 (1 review written)

I am pregnant with my first child and was over the moon when I discovered the perfect cot bed, wardrobe and dresser in Mothercare. I ordered without hestitation. This was on the 4th January and I was told delivery would take up to 10 working days. On 19th January, the courier delivered what I thought was my order... I quickly asked to have it put in the room that will become the nursery and signed to accept delivery. My husband decided to build the dresser to which I realised that I was… Read Full Review

Report this review
★☆☆☆☆

“You must be kidding! ”

Written on: 22/01/2015

I ordered a cotbed from mothercare, what a mistake that was! The payments I mothercare kept going in and out of my account, I was so confused! I called mothercare customer service on 4/5 occasions, they advised me each time they didn't know what was happening and to wait..... For how long!? After over 3 weeks of not knowing what was happening my cotbed arrived, I was advised 5 working days to deliver! Shop around before purchasing or make sure you shop well in advance of your due date… Read Full Review

Report this review
★☆☆☆☆

“Very bad service”

Written on: 07/01/2015 by Rahana (1 review written)

I order Graco pushchaire for my newborn baby. I ordered this pushchaire more than one week my baby due date today and they send me email it will come by 12 of January which is more than 2 weeks. Even i call twice to customer care regarding delivery they said maximun by wednesday i will get delivery which is today. Now i need to hire car seat from my friend because for late delivery. I will suggest you never buy online from Mothercare. You will suffer like me even you pay… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 02/12/2014 by GretaMacKinnon100 (1 review written)

I purchased a Silver Cross POP buggy from the Carmarthen store. I called in and was given a demonstration in the buggy by staff and a review of similar buggies. Staff at the store were really committed to help and offer advice to me and my partner. I had confidence in the staff and the product and this made me decide easily what to buy. The service I had was fast, easy and I would recommend popping in to the store even if it's advice on products your after. :)… Read Full Review

Report this review
★★☆☆☆

“Mothercare Expedior Pram”

Written on: 19/11/2014

I bought an Xpedior Pram from Mothercare Westfield Stratford in August 2013 for £250. Within five months the base gave out. The welding was of substandard quality, and gave out in the middle of a playground visit. I must say for Mothercare's defence that when I went there with the defective base, I received a new one without any quibble. However, the new pram base is now seven months old, and guess what - this time the folding mechanism developed a fault, whereby when the pram is opened out… Read Full Review

Report this review
★☆☆☆☆

“SIT ME UP COSY”

Written on: 30/10/2014 by laurenmariejenner (1 review written)

I purchased this item for £40 to help my baby learn to support himself while sitting up. The only way it can be used as a support is if it is supported by something else behind, such as the sofa, defeating the whole object of purchasing the item. I put my baby in it whilst supported by the sofa, he was in it for no more then 2 minutes before the whole thing toppled over and my baby hit his head off the floor. This product is NOT fit for purpose, nor does it come with a user manual to warn… Read Full Review

Report this review
★☆☆☆☆

“Poor service.”

Written on: 22/10/2014 by yasminayesha (1 review written)

After previously shockingly disappointing experience with Mothercare i said never again. However, my husband ordered some baby stuff again, unfortunately. After waiting for a week and no parcel arrived we called customer service just to find out the driver already attempted to deliver twice. I couldn’t believe it, because on both of those days, we were both home. The driver took a picture of the block of flats we live in, from outside as a proof of attempt to deliver. The customer service… Read Full Review

Report this review
★☆☆☆☆

“poor standard of service”

Written on: 11/10/2014 by Magdalena230 (1 review written)

I am a new mum, since having my bundle of joy I've spent over £1000.00 in mothercare. I need to share my experience with other first time mums. I bought a mothercare pushchair, on getting it home I noticed there was a screw half out of the frame that kept catching and the sit didn't sit right. I e mailed mothercare head office but got no reply so called the shop. 5 days later I was told it was fine and quite safe so not to worry. I thought ok, maybe I'm being picky. A few months down the… Read Full Review

Report this review
★★★★★

“Fantastic! Knowledgable helpful”

Written on: 29/09/2014 by Lizkilmarten (1 review written)

I feel I must write a review as this store deserves acknowledgement for the excellent customer service I received when purchasing my push hair. Having shopped around before hand I found that mothercare were offering the best price, so I went in to my local store. On my arrival I was greeted by the branch manager who was eager to help, she was extremely knowledgeable and nothing was too much trouble. She even went the extra mile and delivered it to me when it arrived as we lived in the same… Read Full Review

Report this review
★★★★★

“Stratford branch”

Written on: 27/09/2014 by 374Breen (1 review written)

The customer service supervisor is excellent and gave us more information about newborns than our antenatal class. Worth going there and asking to see him… Read Full Review

Report this review
★☆☆☆☆

“ILFORD BRANCH ( ILFORD HIGH STREET)”

Written on: 25/09/2014 by Stiles49 (1 review written)

I WOULD LIKE TO SAY THAT A TERRIBLE SERVICES, LAZY MNAGERS, NO WISH TO HELP ANY ONE. I HAVE BEEN TO STORE AND ASK ABOUT THE DETAILS OF BAYING STUFF ON PAYMENT PLANES. FIRST OF ALL THEY DONT KNOW WHAT I AM TALKING? LATER ON AFTER 15 MINUTES ONE OF THE LAZY MANAGER CAME AND START TELLING ME ABOUT THE PROCEDURE. I HAVE BEEN TO STRATFORD BRANCH SO I KNOW WHAT DOCUMENTS I NEED TO TAKE WITH ME. SO AFTER LISTNING THERE LONG CONFUSED PROCEDURE SHE CALLED ANOTHER LADY MANAGER TO DO THE PROCEDURE AS SHE… Read Full Review

Report this review
★☆☆☆☆

“total let down”

Written on: 24/09/2014 by MateoSchmitt224 (1 review written)

Order cot bed set, got told it will delivered saturday only to get told when nothing arrives that they dont deliver on a saturday, manager in store said it will defo be tuesday, wait in all day and yet again nothing, still trying to sort this out, totally appalling service and the delivery company they use are total rubbish and unreliable. This isn't the first time this has happened as bought a rocking cot 2 months previous to this and had the same level of service, rubbish… Read Full Review

Report this review
★☆☆☆☆

“Delivery shambles”

Written on: 12/09/2014 by Cabriera (1 review written)

I am writing this post as a warning to any expectant mothers/couples. We ordered one of the expensive nursery furniture sets as we were told it was excellent quality and as would be the after sale service, however we have received the absolute opposite. We ordered in store on Sunday of last week. We had a delivery turn up on Wednesday which was not pre-warned by email or text as stated when placing the order so it's lucky someone was at home. With this order we received an incomplete and… Read Full Review

Report this review
★★★☆☆

“I was served by some young girls, they were friendly...”

Written on: 16/08/2014 by Kiarao1948 (1 review written)

I was served by some young girls, they were friendly and helped me find the perfect gift for my nephew. A shooting elephant which they also helped my 3 year old with when they showed him how to shoot the foamy bit. My son loves mothercare, he thinks its like a play centre. I don't usually go shopping on a Sunday, but I will be returning soon, the staff were not overbearing and it was chilled… Read Full Review

Report this review
overview