Mothercare Reviews
Latest Reviews
★☆☆☆☆
“Dangerous cot/terrible quality and service”
Written on: 18/03/2013
I Purchased a cot from mothercare a few month's ago as believed would be prefect and safe for the new addition to the family. On trying to put the cot up my partner cut his hands on the bars and then noticed that bits of wood had not been sanded down. When complaining they made me feel like it was because I was not happy not that the product was unsafe and their error. Said that if I wanted it picking up would have to stay in from 9-5 (day off work). Terrible company, have now got the cot... (read more)
★★★★☆
“Quick service”
Written on: 13/03/2013
Each time I have ordered from the Mothercare website the items have been delivered quickly in good condition. Emails keep customers update with orders which is useful. (read more)
★☆☆☆☆
“Mothercare dont Care”
Written on: 01/03/2013
I advise anyone who is considering purchasing anything from Mothercare Merryhill, West Midlands to seriously reconsider. After a week of waiting in for our goods to be delivered were still no nearer recieveing them! You'll be told lie after lie, they take your money then leave you like a dead dog in the road... Be warned, if you can't take it from the store don't bother (read more)
★☆☆☆☆
“Shocking customer service!”
Written on: 22/02/2013 by Susanlynn
Ordered a changing station over a month ago, assured that it would be delivered in 4 working days, well we are still waiting for it, have rang mothercare at least 6 times on a premium rate number to be fobbed off that order will certainly be delivered on at least 2 different days! Last night after waiting all day for it to be delivered yet again, rang mothercare and asked for refund, with no apology what so ever, she said your refund will be back in bank within 48 hours! My granddaughter is... (read more)
★★★★★
“Best service”
Written on: 20/02/2013
Me and my wife we bought a push chair (Xtreme)at Southampton mother care... Absolutely beautiful and bargain price... Many thanks to [names removed] for all your excellent service. Regards Dulla&Juliet (read more)
★★☆☆☆
“Voluntary administration!! ”
Written on: 01/02/2013 by PoHj
Mothercare has gone into voluntary administration. I put a deposit down for a car seat and now they will not give me the car seat or my deposit back! Don't shop there as if you want to return something it's likely they won't let you. What a joke! (read more)
★★★★★
“What's happened at Edmonton”
Written on: 31/01/2013 by RosyD2 (2 reviews written)
Went to Edmonton store for 1st time in over a year having been a regular when my kids were small - What a change staff greeted me as I arrived the layout was beautiful the old tree was now a space ship. There were little areas for my son to play upstairs and there was even a little show in the parent centre? For mothers and toddlers - Well Done Mothercare I hope you get a return on your investment! (read more)
★★★★★
“so friendly”
Written on: 30/01/2013
went in for a baby gift ,staff were so good i will return to Paisley store again (read more)
★★★★★
“staff are ver freindly”
Written on: 24/01/2013 by govindsingh
always happy to shop in store to get what i need and getting one to one service with staff (read more)
★★★☆☆
“Mothercare- This mattress is for babies?”
Written on: 07/01/2013
This is a review about the Sung Moses basket that I recently purchased. The basket itself is fine. It's one of the better baskets that I've found, sturdy, easy to carry and fits into a smaller room nicely. However the mattress that Mothercare provided with this Moses basket was covered in waterproof plastic. I do not consider this the safest of material cover choices for a product that will be slept in by young babies; suffocation/cot death is already a big enough worry without putting my... (read more)
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Showing 1 - 10 of 89 Reviews
★☆☆☆☆
“Disgraceful”
Written on: 03/12/2012 by Unhappyatmothercare
Ordered a baby plan back in August. Arranged delivery for 3/12/12 and was told thAt we would receive a call to confirm delivery of our items ten days prior to delivery. This never happened and we had to call them and it was confirmed our delivery was ok for the 3/12/12 but wouldn't give a time slot( probably the only delivery company within the uk that doesn't give time slots!!!!!) we called them again on due delivery date only to be told that there was no record of the items being out for... (read more)
★☆☆☆☆
“my visit to ilford store mothercare”
Written on: 01/12/2012
on the 24/11/12 i went to mothercare with the intention of doing some shopping for my little baby but as soon as i saw a mature lady with short hair shouting at a member of staff and she was so rude i was so shocked because she was paobably a manager or a supervisor. if they trear their staff like this how would they treat their customers. The member of staff who was getting shouted at looked so upset and then she walked away. the manager then pounced on a lady standing nearby and started... (read more)
★★★★★
“Helpfully Polite and Tidy”
Written on: 23/11/2012
I was extremely pleased by the politeness of all the staff; I was greeted at the door by a young gentleman and was offered a basket :). Your security guard was very helpful as he directed me to the lift as the items I needed was in the lower ground. The store is very tidy, clean, bright and colourful. Unfortunately you did not have the sizes I required however a kind lady Maria did offer to order the items for me. Very happy with the services will be returning shortly. (read more)
★☆☆☆☆
“NEVER RECEIVED MY ORDER - MOTHERCARE ONLINE IS A JOKE!”
Written on: 21/11/2012
I placed an order about 18 months ago now and still have not received it. With numerous follow up phone calls and emails I have not gotten any response from the online team, what a joke! I want my money back, but still remain out of pocket! (read more)
★★★★☆
“bluewater customer service”
Written on: 16/11/2012
visited bluewater store and found the staff helpful. Store could have been cleaner but service very good. Helen helped us and put herself out to make sure we found everything we needed with good advice. (read more)
★★☆☆☆
“Store is helpful, but home delivery service is hit or miss”
Written on: 12/11/2012
In store the staff couldn't be more helpful or friendly. They are not well stocked with different sizes of bras though, so I've never gone in and found what I was intending to buy, and I'd say my size is not that unusual. Similarly clothes seem to be OK if you're of a larger build, but smaller sizes not in stock. Home delivery - what a nightmare. CityLink is the courier; they dumped what should have been a delivery of 2 items (but was just one when I found it) over the gate without... (read more)
★★★★★
“Excellent service in Torquay”
Written on: 29/10/2012 by buggles (1 review written)
We have a large store in Torquay and I have to say that we now avoid our local independent baby shop as the service we received from Mothercare was beyond Excellent. We had a few problems with our pram so we went in store and asked for a different pram. We knew that we we're pushing our luck as they only really needed to often us a replacement or repair. After having a chat with the manager who was polite and helpful, we had a new pram on order. We now always shop in our local mothercare... (read more)
★☆☆☆☆
“mothercare delivery (citylink) rubish”
Written on: 11/10/2012
delivery one to wrong address five mins walk away the only simalarity was the house number lukily the person got in contact and i collected from his house after calls to customer services who said it was delivered in my metal shed against my washing machine as i dont have a metal shed with a washing machine in it i had a hunch they had delivered it to the wrong house. delivery two phoned customer services to check that my order was still coming at 4pm to be told that a delivery had been... (read more)
★☆☆☆☆
“Rude patronising staff with horrendous customer service”
Written on: 28/09/2012
We bought a My4 travel system from the local Mothercare branch and 3 weeks after my daughter was born the handle on the chassis broke. I took it back to the branch where the Manager pushed and pulled until the handle again moved up and down (she at no point told me that I could have the chassis replaced as it was within the 28 day replacemrt guarentee). The same thing happened on two more occassions. On the third time the sales assistant stuck a key in a hole on the handle and told me that... (read more)
★☆☆☆☆
“Mother-care?”
Written on: 27/09/2012
For the first time ever I've put a full basket of shopping down and left a shop. We went to mothercare in the hope of picking up essentials two days after a difficult birth, and found the experience shocking. Baby was smaller than anticipated and mum needed nursing bras and we were expecting there to be staff to help. The one set of staff who I did think were going to help breezed past with the comment "sorry ladies" despite the fact I'm obviously dad and there was only one lady in the whole... (read more)
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Showing 11 - 20 of 89 Reviews
★☆☆☆☆
“Half a delivery”
Written on: 14/09/2012
I had ordered a buggy and carry cot in june 2012 to arrive on september 2012 the delicery driver had turned up only to deliver half of my order. What sort of service is this? Would DFS deliver half a sofa? I am still trying to sort the problem and is still ongoing NEVER USE MOTHERCARE THEY SUCK. (read more)
★☆☆☆☆
“Online ordering and delivery don't bother!”
Written on: 10/09/2012
Ordered a full set of bedroom furniture for my son. Arrived home one day to find a card saying that I had missed the delivery and that it was the second attempt so I had to pick it up from the depot. It was the first time I had a received a card and knowing what I ordered knew there was no way I could pick it up myself. Tried to ring the courier company (city-link)tried to email the courier company but they had put my consigmnet down wrong and it did not recognise it, so tried to call them 5... (read more)
★★★★★
“Customer service second to none!”
Written on: 07/09/2012 by IDG80
We have used mothercare a number of times and have found the employees to be the best in any retail shop I have ever been in, always polite, friendly and helpful. This is the same over the phone. One product ordered online had a fault and the supplier (not mothercare) was not answering the phone when I called, however the second I spoke to motercare customer service they were amazing, I didn't have o make anymore phoe calls, they dealt with the problem and the parts we needed replacing... (read more)
★☆☆☆☆
“Absolutely horrendous ”
Written on: 30/08/2012
Ordered a Petite Star Zia X pushchair in the pink fizz design for my daughter. I couldn't wait to receive it as my Silver Cross was well used and we needed an upgrade. I put the order through the website on Friday 17 Aug and was hoping it would have arrived by Saturday 25 Aug as we were going away for the weekend. I called customer services on the Thursday to check where it was and if I could track it myself. There were no tracking details on their system at the time and they couldn't give... (read more)
★☆☆☆☆
“Online ordered - *** DISASTER ***”
Written on: 23/08/2012 by isajid
Ordered a push chair online, but I ended up in disaster. I would never ever order again with Mothercare again. (read more)
★★★★★
“extremly polite and knowledgeable ”
Written on: 13/08/2012 by ludgate123 (1 review written)
I have been going into my local mother since I find out that I was expecting, I would like to say that a Lady called Eileen served me since the beginning. This being my first child always a bit scary, but she was very easy to ask question of any nature and with this I opened a baby plan with very good service, since I have had my baby girl I have always gone to Eileen as she as always been helpful with any question. I have since told my friends to go to my locale mother care as the girls... (read more)
★☆☆☆☆
“Absolute rubbish!”
Written on: 27/07/2012
Ordered a set which consisted of cot, wardrobe and chest of drawers to be delivered today (27/7/12) was told in the shop when we ordered that the delivery time would be between 8am and 5:30pm. We would receive a text saying a more accurate time. At 2pm my husband rang Mothercare to double check order was coming. We were told it was on the van. At 4:05pm we received a text saying our delivery would be with us between 12pm and 8pm...different to what we were told in the shop. Why send a text... (read more)
★☆☆☆☆
“Very poor service”
Written on: 06/07/2012
I ordered some items online and they claim that I should receive my items after 4 working days. They said that I will receive a message on my phone when my order is dispatched. But no message and no order after 5 working days! I sent email for them but nobody replied. Then I called their customer service team and described the problem. She was polite but did not help me at all, what a customer service that can not help you when you need ! Just said I might receive it today or after... (read more)
★★★★★
“Fantastic! ”
Written on: 18/06/2012 by joeybedeane (1 review written)
After buying our new Zapp Xtra (rocking black) in store (Gloucester) we realised that the online discount offed on their web site had not been included. Following this I phone the store and explained, rather than cancelling the order only to reorder, they refunded me the 10%. The Zapp was in store at £199, with a further £19.99 off. A fantastic price. The staff were polite and friendly and the pushchair is fantastic for our next venture, fostering. Many Thanks, much better than any other... (read more)
★★☆☆☆
“messed about!!!”
Written on: 14/06/2012
i was excited about using mothercare and the products that i purchased i was more than happy with. so its not buying from the store that i would say is bad. the baby plan is how i purchased my items.. and it was all going good as i could pay when i wanted whatever i could until the date of delivery. then the delivery date came. i had 2 different delivery of bits of my delivery and then the full delivery still didnt arrive. i had to wait in from 8-8 to then be told the rest would come the... (read more)
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Showing 21 - 30 of 89 Reviews
★★☆☆☆
“very rude staff!!”
Written on: 08/06/2012
After shopping at my local store in devon. I will not be returning to this store nore recommending to a friend. I wanted some help on a car seat, and was served by the manager, she was so impatient with my quires and was very blunt with her answers, i didnt get one smile from her for the whole 20 minuets i was with her. She did not seem interested in selling me the product. I do not appreciate service like this. so there for, i will not be spending my money here. (read more)
★☆☆☆☆
“Product guarantee”
Written on: 05/06/2012 by Kayley1978 (0 reviews written)
I bought a silver cross stroller in Feb 2012 and was given the 2 year guarentee. I took it back today cause it has a bad squeak and the front wheels keep sticking and was told it had to go back to silver cross to be looked at. It's only 4 months old!!!! They never gave me the opinion of a replacement just send it away and gave me a dirty one that was falling apart to use while it was being repaired, I think this is discusting, I will never buy a pushchair from them again. (read more)
★☆☆☆☆
“Incompetence rarely witnessed in the modern world”
Written on: 04/06/2012 by Adcockj
We bought a pram and Tripp trapp from MC. Both came with the wrong attachments and they couldn't do anything to fix the problem. A mistake that cost us over 200 pounds - the money got spent with Mamas and Papas (who have been fantastic). Mistakes like this make mother care very very bad value for money. (read more)
★☆☆☆☆
“Poor online service”
Written on: 01/06/2012 by G_emma
I ordered "extra soft" Bambino Mio muslin squares on Mothercare online store. The order details were amended by hand and the colour was changed to lilac instead of plain white. Not only I got sent the wrong colour for my baby boy, the material was very rough. To return the item I would have been required to pay for the postage. I had also used my old credit card which I already cancelled within the time they took to deliver so I was unable to get a refund. (read more)
★★★★★
“Granny's shopping list”
Written on: 16/05/2012
My grandchild was born on Friday and I was given a list of essential purchases including vests, babygrows and nursing bras. The staff in my local small branch were brilliant. I got advice, suggestions and help all with a smile and knowledge of the stock and with no pressure. I was impressed, my daughter was delighted and my tiny grandchild thrilled ( although difficult to tell !!!) Full marks all round. I (read more)
★☆☆☆☆
“terribly online shopping experience”
Written on: 12/05/2012
I like mothercare stores, the quality of their clothes is nice and they are reasonably priced. I have placed an order 26 days ago (I was billed immediately) and am yet to receive it. There is no phone number of their customer services and I receive no reply on my messages that I've left via their contact form online. Please do not shop here. It's been the worst experience I've ever had. Avoid it at all cost. (read more)
★★★☆☆
“Product supply”
Written on: 06/05/2012
visited Mothercare yesterday to purchase a baby over bath, sadly there was no stock, so had to order, would be pleasing to be able to buy direct from store instead having having to go back a second time to get required purchase. Staff were very helpful however, to be commended. (read more)
★★★★★
“Shopping I store”
Written on: 06/05/2012
I tried to order online but had few problems but went to my local store and found items I needed (read more)
★★★★★
“Shopping Experience”
Written on: 03/05/2012
I received very helpful advice in purchasing a stroller for my grandchild and the assistant carried the item to my car as I am disabled and have to use a walking aid. Nothing was too much trouble (read more)
★★☆☆☆
“online orders disappointing”
Written on: 16/04/2012
Although my experience of store purchases at mothercare are generally ok their online ordering service is dismal.Dont ever order for instore collection because the goods never arrive on time if at all.Staff seem stressed and unhelpful and they never ring you back.I will never order online from them again and its no wonder their business is in trouble. (read more)
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Showing 31 - 40 of 89 Reviews
★★★☆☆
“Baby plan not delivered”
Written on: 04/04/2012 by abbabs69 (1 review written)
We started a baby plan in november 2011. We paid it off in january 2012 and thought great, all we have to do is wait for it to be delivered. I waited in all day for it to be delivered and it never turned up. I phoned up customer services and apparently there had been a problem at the depot and it couldnt be dispatched, mothercare never thought to inform me of this though. the person at customer services who i spoke to was very polite and helpful and i think he has managed to sort the problem... (read more)
Guest's Response to abbabs69's Review
Written on: 11/04/2012
Did u get your delivery?
I have had the same problem! We bought our pram, car seat and crib at the start of the year on the baby plan so that we could delay the delivery. When mothercare called to confirm our delivery date I did find it odd the guy I spoke to was almost jittery and worried about speaking to me - now I know why! He knew nothing would turn up!
I was first told the base to my car seat was delayed by a few days which I wasn't too worried about as I have another 4 weeks till baby arrives. I waited in all day yesterday (10/04/12) for nothing to arrive! I called customer service at 10.30am to find out when my delivery would arrive only to be told they didn't know but they did advise who there courier was and gave me tracking numbers so that I could check it online myself. I checked it regularly all day and nothing had left the depot! At 4.30pm I checked again and 2 of my 5 parcels had been loaded for delivery at 12.44pm yet I still didn't have them. I callers customer service again only to be told my parcels had been split and I would only get 2 today. I was furious as I had waiting in all day and have no days free for the rest of the week to wait in. I was told to re-arrange a time myself with the courier for the 3 parcels that's weren't coming but the other 2 would arrive. It also sounded like this is a common issue with the courier based on what the person at customer services told me.
In the end nothing turned up!!! So a day wasted for no reason! Another call to customer services tomorrow to try and find out if I will be delivered the items I've paid for!! I am furious and disgusted at there terrible delivery service, not what you need at 36 weeks pregnant with hormones flying!
Although I've got this issue the customer service people have been polite and helpful to an extend but it sounds like they have no control over it either! They have said they will discuss a goodwill gesture once everything arrives but I don't know if this will happen or not!
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Abbabs69's Response to abbabs69's Review
Written on: 11/04/2012
I had to ring customer services again the following morning as the person i had spoken to didn't get back to me, like they said they would. The lady i spoke to that time was great again and sorted the problem out. I think it only got sorted though as i gave them an option, i said i was happy to go to my local mothercare store and collect the same item if they had one instock and then my delivery to be redirected to the store to replace the one i got. I collected the travel system from the store who where very apologetic for the mistake even though it wasn't there fault.
I got home and a few hours later my original travel system arrived by the courier people even though it had the re-direction notice on the box. The delivery man was very rude and un-helpful and said he couldn't take it to the store as it wasn't on his route, even though he had to drive right by the store to get back to the depot.
I rejected the delivery and haven't heard anything since so im assuming the couriers have sorted it themselves.
With regards to a good will gesture, i was also told the same and my travel system arrived almost a week ago and i haven't heard a thing, so im not holding out much hope for that really.
Hope you manage to get it sorted.
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★☆☆☆☆
“Bad Bad Bad”
Written on: 21/03/2012
Ordered goods on 31st January, on 1st feb seen on "my account" that the items had been dispatched via supplier. A week later the items had not yet arrived so e-mailed customer services. Got a reply saying that the items would be with me up to 10 working days after dispatch. I waited and still nothing. I decided then decided to take it upon myself to contact the supplier directly and was told that all the items that I had ordered had been out of stock for weeks and I would get 2 of the 3... (read more)
★☆☆☆☆
“Do not order to collect in store (in fact, just avoid)”
Written on: 27/02/2012
Having ordered online to collect in store, and received an email saying "...your order will be ready to collect on 27th February...", we went to the store to be told by an unhelpful manager that it could arrive anytime up to 6pm... but the store is only open to 6pm, so do we have to camp out? How were we supposed to know that? Apparently we should have waited for a text message, an email AND phoned the store! Nothing on the website hinted at any of that (been back through the process and... (read more)
★☆☆☆☆
“customer service at the check outs”
Written on: 06/02/2012 by wendyzeeshan123 (1 review written)
i had taken out a baby plan for goods for my new baby, arranged a date for 2 weeks before due date, 17th feb 2012 to be delivered, after suffering with pain s over past couple days, im thinking my baby will come early, so i went to mothercare store and asked if its possible to get my car seat as i will not be able to come out of hospital without one, the sales asst said ill ask for all your things early which i agreeded to, they said 16th feb, which is 1 day earlier, any way i finally got to... (read more)
★☆☆☆☆
“terrrible customer service ”
Written on: 21/11/2011 by katecool
ordered the sanctuary nursery furniture paid for the wardrobe in full-bought other 2 items on the baby plan service. told wardrobe would arrive within 4 days. chased this up the week after..as it had not arrived.. was told wardrobe not even in stock. Continued to chase up regularly until the month of november..paying for phone calls-. No real definate answer ever given regarding the wardrobe- told maybe back in stock end of november. last phonecall to customer service revealed order for the... (read more)
★☆☆☆☆
“Terrible service”
Written on: 01/11/2011 by Tatjanap16 (1 review written)
Ordered Several items on a baby plan from Mothercare for more than £700. We chose a delivery date, but it wasn't delivered to us! Some items were supposed to come from MOthercare warehouse and two items from the Old Kent road shop. We called the shop and been told to speak to customer service. Customer service explained to us why the items on the baby plan were not delivered, however they couldn't say anything about items which suppose to come directly from the shop. Called the shop again... (read more)
Abbabs69's Response to Tatjanap16's Review
Written on: 04/04/2012
mine hasnt been delivered today either. not holding out much hope, do you still have the customer services number as all im finding is the customer services query form and nothing else.
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★☆☆☆☆
“customer service just isnt even the word”
Written on: 31/10/2011 by hannie_han (2 reviews written)
Ordered several items on a mothercare baby totalling over 800 pounds. We chose a delivery date when we knee someone would be in to collect it. However this was totally ignored and it came when we were away for the weekend and left at our nextdoor neighbours (who weren't impressed to have 3 massive boxes in their hallway until our return). On opening the boxes we noticed our bugaboo chasis was missing. I phoned the next day to to when this was being delivered. After half an hour on an 0845... (read more)
★☆☆☆☆
“Appalling Customer Service at Mothercare”
Written on: 10/10/2011
After buying a buggy from Mothercare the brake became faulty within a couple of months. I was advised by the manufacturer to return this to Mothercare and it would be repaired under warranty and a loan buggy would be available for me. I called Mothercare to arrange this and was told plenty of loan buggies were available but they are all of a basic model. Just needing a buggy, this was absolutely fine so I took my buggy to Mothercare the next day to be told by quite unhelpful staff that in... (read more)
★★★★☆
“good store with good range of products”
Written on: 29/09/2011 by amboda31 (3 reviews written)
store has a wide range of quality baby products for all types of children and mothers of different sizes. I needed to buy a tandem pushchair for my children and the staff were very helpful showin me wat they all did and which would suite me. The bad reviews on here i feel are unfair. (read more)
★☆☆☆☆
“Sloooow delivery!!!”
Written on: 22/09/2011 by babyredangel
I ordered 3 items of maternity wear on Tuesday the 20th Sept on the website. When I paid with my card I forgot to enter the expiry date of my card which meant I had to call customer services to amend this. This in itself was not a problem, but when I gave the lady at customer services my card details the total was not including the 3 for 2 offer which I was entitled to. She said as the money had already come out of my account she could not amend this, and I would have to call back after the... (read more)
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Showing 41 - 50 of 89 Reviews
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Klove26's Response to PoHj's Review
Written on: 18/05/2013
You must be thinking of another baby shop as that is definitely not mothercare.