Have a picture of Mothercare?, please send it to us.
| Quality of service | 2.8/10   |
|---|---|
| Layout of shop | 6.1/10 |
| Value for Money | 4.4/10 |
| Overall rating | 3.5/10 |
Full review by
jongsmith
on 1st Jul 2008
User Rating : 8
Respect :
0
Good Points: Wide variety of goods in stock. Knowledgeable sales advisors. They will let you try out the prams and car seats to see what fits in your car.
Bad Points: Prices are lower on the internet.
General comments: We shopped on the internet after trying a Quinny at a store to see if it would fit. The internet store let us down so we ended up buying from Mothercare anyway. Save the stress and just buy from Mothercare while you're there!
jongsmith's review and ratings | 76 words
Review by
PieDizzle
on 16th Apr 2008
User Rating : 2
Respect :
0
I have had many problems with Mothercare, the first was when I had phoned my local branch in Surrey Quays to see if they had the highchair I wanted in store. They told me they had and I went to purchase it within the store, upon arriving I was told by a rather brash member of staff there wasn't any. My husband then asked if he could buy the £29.99 model we wanted which was on display at a discount, despite the model on display coated in a layer of grey dirt and the harness straps generally ...
PieDizzle's full review | 605 words
Review by
kimijh
on 20th Mar 2008
User Rating : 1
Respect :
0
I rang up customer care to ask where the buggy i had ordered was when it had been sent out to me 2 days earlier yet I still hadn't received it. They told me that they had to look into it and would get back to me. I waited an hour and had heard nothing back, so I rang up again and was rudely told that they only had one person looking into the enquiries, but someone would definitely ring me back. I waited in all day to hear back and no one rang me back, I was very disappointed and when the buggy d ...
kimijh's full review | 150 words
Review by
emvet2002
on 27th Feb 2008
User Rating : 2
Respect :
0
They have a good selection of products under one roof. However, they are often more expensive than elsewhere and I have found the quality of clothing at next and M&S to be much better (the clothes cope with washing better). Service in store and also online is awful. When I buy online and contact the service team by e-mail I'm lucky to get a reply at all. I give my loyalty to stores that deliver on customer service. Stores, such as Mothercare, that give the impression of not caring about customer ...
emvet2002's full review | 104 words
Review by
wantage
on 23rd Jan 2008
User Rating : 4
Respect :
0
Now, all in all, Mothercare isn't a bad shop - the toys are priced ok, the clothing's of a good quality and cheaper than say, Next, and of equal quality, the toilets are well equipped with facilities such as changing mats, toddler-height sinks, etc.So far so good. So why the 4/10 scoring from me?Well this shop lets itself down on one major point: it's customer service at the tills.This has happened at more than one store - Oxford and Newbury to be exact, so is it a common thing throughout all it ...
wantage's full review | 464 words | 1 comment added.
Review by
abinequine
on 21st Nov 2007
User Rating : 0
Respect :
0
My daughter bought a new pram from Mothercare (and they're not cheap), but within a couple of weeks of use the chassis buckled. They refused to give her a refund and gave her a second hand pram to use while they sent her one away - for 3 weeks! She couldn't even use the second hand one as it had no apron. The pram came back, and within a week it had broken again, and all the shop could say was they'd send it away again. What happened to goods being fit for purpose? So, by the time she ever ...
abinequine's full review | 139 words
Review by
lil99
on 8th Apr 2007
User Rating : 10
Respect :
0
We went into the Leeds store and bought a pram. The service we received was excellent, and the staff could not do enough to help us. The staff asked us lots of questions to find out what we really needed, and from this we made a decision which we didn't regret later. Also, a good thing is, Mothercare give a 12 month guarantee for prams; unlike M+P who give 6 months, and Mothercare start it from the baby's due date.
Excellent service!! If you live in Yorkshire go to the Leeds store, but prepar ...
lil99's full review | 134 words
Review by
ec
on 21st Nov 2004
User Rating : 1
Respect :
0
Some town centres have done away with Mothercare stores and moved out of town. I bought 2 pairs of tights because it was buy 1 get one half price and when I went to the checkout it didn't register and the assistant didn't know about the offer. Also the tights didn't fit they were way too small. So I bought a larger size and they were exactly the same. Even though there was no other customers at the till where I wanted to refund a pair of jeans because I'd seen a nicer pair cheaper they made me ...
ec's full review | 150 words
Would you like to see a review that's not being listed?
