Matalan Reviews

Click here if this is your business
★★☆☆☆
2.1 / 5
27% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Are you looking for Matalan clothing reviews? At Review Centre you can compare reviews of department stores, including Matalan to see which are the most recommended by fellow shoppers.

Do you buy Matalan clothes? Then please write a Matalan review and help others choose the best department stores with the help of your advice. Tell us what you do and dont like, even if its only Matalan Opening Times.


? Ask our helpful community of experts about this product or company
Matalan - Ask a question now

Media Gallery for Matalan

Matalan
Matalan

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“R u there?”

Written on: 19/12/2014 by Putnammk407 (1 review written)

Have to say the staff at a few branches in London East and Essex were very helpful finding a cushion for me finally found the missing letter at dalston branch lovely staff there thank you and have a merry Christmas and a happy and busy new year ! Head office need to think about helping customers there rather than relying on the individual to spend hours on telephone trying to locate something they want to purchase but I do like the store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“shocking non-existant customer services ”

Written on: 08/12/2014 by lcRandall147 (1 review written)

I ordered a Christmas sweater for my husband, described as 'Musical with lights' When I received it the sweater had a similar pattern but was otherwise very different, it had lights but absolutely no music and a different wide white band on the bottom. After several emails, (I'm very deaf so never use the telephone)and several automated replies, I finally sent the sweater back and requested a refund. Another few emails later I finally received a refund, but only the price of the sweater, no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“disgusting ”

Written on: 03/12/2014 by Taylor-Alt214 (1 review written)

I bought a pair of jeggins online and they came all ripped, not happy not buying from there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“new boots”

Written on: 10/11/2014 by 419Lyons (1 review written)

Purchased a pair of knee high boots .had a voucher for 20% off if you spend over £20 boots were just what I wanted staff at the check out very friendly. As I left the store in cardiff I bleeper went off I felt a little embarrassed by this .I was asked to show my recept which I did I also asked how this security man happened. The security man said this often happens . A lady member of staff who came to my rescue took my boots and had then put through security again ..as she waved the boots… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No 10% Discount”

Written on: 19/09/2014

Received a 10% discount voucher. Ordered online £63 worth. Voucher code didn't work. Rang Customer services, "Won't work for me either Sir I'll email you a new code within the hour. No code arrived within 2 Days. Needed clothes for a present so had to pay full amount. Complained, to Customer Services, "Sorry we were unable to keep our promise, we do not refund in these circumstances"… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“the customer is always right!”

Written on: 13/09/2014 by McCartyxo1971 (1 review written)

Hi, I received some vouchers in the post, noticing quickly 25per cent off accessories! Great, as I was looking for some new costume jewellery, I set off down to your Aberdeen store, picked up a necklace that seemed suitable for my new outfit. made my way to the checkout, I presented my matalan card and GREAT Voucher, the asst. Firstly told me it was single use only, yes I said that's OK.Then she quickly took off and discussed my voucher with a colleague, came back, and announced it was for MEN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“COULD DO BETTER! ”

Written on: 28/07/2014 by Jaylah260 (1 review written)

Ur sizes are rubbish! Online delivery fast but none items fitted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“First things first, the management is very bad, even...”

Written on: 29/06/2014 by Gracelyn1987 (1 review written)

First things first, the management is very bad, even if you are a good worker, they will nitpick and try to find something negative about you. Why? to assert their power. They are rude and arrogant, think they know everything when in actual fact they don't, they look stupid. NEVER EVER get a job in matalan, especially if you're teenager, the pay is shocking - so not worth it. I hope head office knows that it is the managers and not the workers who are bad, they are terrible at giving… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lazy, ignorant, arrogant and rude customer service ”

Written on: 25/06/2014 by IAmAHumanBeing (1 review written)

Ordered online and cancelled order the next day as items were not going to be received in time. Order was confirmed cancelled and complaint sent to refund department. Yet order was delivered the next day when we were not home and left on street facing doorstep. When contacting the customer care centre,i use that term very loosely as it has no care and would be more helpful and a better credit to Matalan if they simply leave a tape recording running, i was told they could not help me with out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst delivery and customer service ever”

Written on: 24/06/2014 by Haynesjd339 (1 review written)

I have ordered shoes online and: 1. I have never received the parcel (although I was waiting for more than 15 days!) 2. I had tremendous difficulties reaching their customer service by email and by phone 3. they kept sending me these self-generated emails (no reply possible) and despite my refund claim I have not heard back from them 4. when I finally could have someone on the phone I was put on hold for very long periods of time during which the person was trying to see what she could do 5… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Click and Collect”

Written on: 19/06/2014 by BrunoMuir386 (1 review written)

DO NOT USE IF YOU WANT YOUR ITEMS IN LESS THAN 3 DAYS. Click and collect in store says 1-3 days. In my experience it should just say 3 days. Though the money was taken from my credit card the 2nd day I was still waiting for an e-mail on the 3rd day. And I'm still waiting at 1pm.(Why can't they deliver like other large company's next day)It has really put me off Matalan and I will only use them now as a last resort… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great range of items and late opening times (in...”

Written on: 09/06/2014 by Marquesz31 (1 review written)

The diverse fans of clothes and styles which they offer is fabulous. For the homeware section to the nightwear section. There is always somehing that someone in my family likes. The greatest plus point is that it is like a local shop where I can always find something at the last minute if necessary as they open quite late too in comparison to other high street shops. The only thing which I would pull them up about is sometimes the collections in store can be a bit bland, but they always have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Store makeover & service with a smile!”

Written on: 07/06/2014 by KEH123 (1 review written)

The Accrington branch of Matalan has been greatly improved with its latest makeover. I want to mention Kelly in particular. I was being attended to at the till next to hers and couldn't help noticing her very pleasant helpful not least professional way she dealt with her customer. She used the personal touch with her customer, chatting in general whilst being most efficient. From an employers point of view, you couldn't wish for a better sales person. She remarked on the quality and good deal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Sizing ladies and children's wear”

Written on: 07/06/2014 by Spottycat (1 review written)

I used to really like matalan clothes but just lately I have found the sizing terrible.bras both women's and girls are approximately one size smaller fit where they touch my 11 yr old has had to buy 13 yrs and generally wears 10 to 11 yrs armholes are tiny size 8 ladies seem to need at least a 12. I have been in store three times this week exchanging ill fitting clothes and now have to return a bra it's getting embarrassing .i don't actually think I will bother buying from matalan again going… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of Time”

Written on: 05/06/2014 by Cloe48 (1 review written)

Matalan stores use in store audio advertising to encourage its customers to shop by using the internet. one problem none of the store numbers can be found on the internet because they use different numbers. in a survey amongst my friends and family 83% said that whilst in large stores if they cannot find a product they use their camera phones to take pictures of the product label then return home to search the internet fot that product. THAT DONT WORK IN MATALAN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“about best coustmer service ”

Written on: 22/04/2014 by DenzelChase (1 review written)

i been to slough matalan bath road , i needed some cloths for kids. i thought between 7pm-8pm and the day was thursday ,there was a girl mandeep, she did help me alot to choose cloths. she's really helpful,frindely,and kind hearted girl.i was very happy that i got my choice cloths. thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unpolite staff ”

Written on: 13/04/2014 by Carroll214 (1 review written)

My partner bought a suit from matalan we washed the trousers and they came out with holes all over. We went to the store with the suit the day we washed them and the lady on the counter told is that they would exchange it for a new suit we couldn't find a suit we wanted on that day so we have been back today and the same women told us that because we haven't got a receipt she would no longer replace it after speaking to the manager she was very sarcastic and cocky and didn't help one bit saying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“service”

Written on: 21/02/2014

service terrible waited to to pay for items whilst 4 staff talked on other side of store no tills open except for one dealing with an exchange,staff member was hanging up returns making us wait longer, member of staff came and chatted to staff member dealing with returns but did not attempt to open till to serve us. Other customer behind us had already walked out of store as wait had been too long, we then left too without purchasing products as wait had been too long. Will shop elsewhere in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't buy online unless using Paypal”

Written on: 19/01/2014

I purchased a coat online that never arrived, but the money had been deducted from my bank account via PayPal. I tried emailing and calling customer services who were particularly frustrating and unhelpful to talk to. They kept insisting that since I didn't have a valid order number (which is hardly my problem when they themselves issued it) the money couldn't possibly have been deducted from my bank account?!?! I gave up at this point and raised a claim with Paypal and then got my money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Star duvet covers”

Written on: 23/12/2013

I purchased 3 single bed duvet covers for my boys bedroom as I liked the design. They were so thin paper thin & slippery they won't stay on every morning when I make the beds I find the quilts are in a ball in the middle or all fallen down one end of the cover. My boys hate them. I wouldn't even give them away. Could I still return them without packaging or receipt ?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview