Southall Travel Reviews

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★★★★★

“Book tickets for our holiday, the next morning...”

Written on: 15/01/2014

Book tickets for our holiday, the next morning received our e-tickets. Fast and effective service… Read Full Review

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★★★★★

“The best place to Get tickets to Bangladesh cheap”

Written on: 17/12/2013 by SaifulHasan1 (7 reviews written)

Just got back from my trip to my native country of Bangladesh had booked with Southall travel and they quoted mind blowing cheap prices with various airlines. Flew with Qatar Airways both ways and everything was tip-top. No problems at all anywhere. Qatar experience also turned out to be one of the best so far. I am 100% sure that I will book with southall and qatar again the next time its time to go home for a few weeks. … Read Full Review

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★★★★★

“Keen Sense of Professionalism and Transparency”

Written on: 13/12/2013 by HarSingh (7 reviews written)

Have been booking tickets with Southall on and off for perhaps half a dozen years now and most recently booked to Miami for holidays. What I truly appreciate is the way they keep on sending me the updated information and only proceed further with the process when I have confirmed that the information provided is accurate. This level of professionalism and transparency in dealings where the agents never promise beyond what they can actually provide is something that I have found lacking with… Read Full Review

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★★★★★

“Excellent”

Written on: 09/12/2013 by aiden.mcdermott1986 (2 reviews written)

I d like to say thank you to saouthall travels who have been very helpful when I booked tickets for my step father. They were vry friendly and made ssureand gave me the best price for my trip. The only think is that they charge extra for credit car payments but for the savings I got I am not really bothered. Highly recommended… Read Full Review

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★★★★★

“They got us full refund on medical grounds”

Written on: 14/11/2013 by ExoticMary (8 reviews written)

We have recently had dealings with southall travel and are very happy with their customer care and the way they handled our situation. My mother was unable to travel due to a severe medical emergency which required surgery. We asked southall for full refund on the medical grounds. The initial response was not very positive and we were not promised that we will. They said air India seldom made full refunds on medical grounds but added that they would try. It seems they did as we have received… Read Full Review

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★★★★★

“Girlie Trip”

Written on: 23/06/2013 by BranfordLadies (1 review written)

I booked a 5 night trip to New York with Southall Travel, travelling in May, for my Daughter's 18th and my 50th birthday's so it had to be special. After booking I read various mixed reviews about Southall, and wondered if I had choosen the best Travel Agents, I admit I had my doubts from reading the reviews. However, I need not have been concerned, the staff I dealt with were excellent and efficient, all the paperwork arrived in plenty of time prior to our departure, they recommended the Andaz… Read Full Review

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★★★★★

“Wonderful service experience after two years”

Written on: 10/06/2013 by pteresa (1 review written)

If we hadnt decided to book with southall travels this time after a gap of almost two years that followed our less satisfactory experience with them, we would not have experienced the wonderful and unmatchable service of their staff named Wilson! We booked our dubai holidays with him and recently came back. had a fantastic booking experience as well as a highly enjoyable holiday, which pretty much made up for our last experience. although it was only because they would not accept payment on a… Read Full Review

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★★★★★

“Kuredu holiday booked with Southall”

Written on: 23/05/2013 by afernand (1 review written)

We booked our Maldives holiday with the Southall Travel and returned recently. Although we had concerns with booking with them but since no one else could match the price they offered for kuredu we decided to go ahead. Can say we made the right choice. We got what we wanted. Barring minor things which are likely to surface on every holiday we had a superb time. my wife and I had a great time together enjoying the stay at the resort, diving, snorkeling and simply doing nothing! Our first… Read Full Review

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★★★★★

“Service beyond call of duty”

Written on: 05/04/2013 by Sanmann (1 review written)

Southall provided outstanding customer service to me regarding booking my ticket for India. I frequently been travelling to India and booked ticket via them. I have never ever received this wonderful customer service. There agent has done processing and follow up beyond call of his duty. And I much appreciate his efforts. I would say they are doing really good job for long but on this time they have won my heart because I am Customer Care Manager and i understand definition of what is good… Read Full Review

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★★★★★

“"the Best"”

Written on: 21/03/2013

I travel twice a year between the UK and India and have been booking tickets with Southall travels for last 4 journeys. My experience with them has been more than satisfactory. Particularly for last two journeys, one of the Senior travel Consultants (Brij)has been dealing with my bookings and has done it well up to the mark and I would also like to compliment staff's professional mannerisms. Having flown from London for last 8 years, I was little anxious about flying via new route (Manchester… Read Full Review

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★★★★★

“Fantastic ”

Written on: 20/03/2013 by jfalls (1 review written)

We got the hotel vouchers on the last minute booking so quick while we are here. hey Southall thanks for sending me the new hotels vouchers so quick. and helping us to have our Goa holiday!!! Very prompt service even when you call from offshore. Impressed!… Read Full Review

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★★★★★

“Cheap and no hiccups”

Written on: 18/03/2013

Went Heathrow to Delhi on 1st Feb 2013. No problems. Cheapest ticket at £325. No price hike, no drama. Yes some people are satisfied!… Read Full Review

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★★★★★

“Always excellent”

Written on: 09/03/2013

I have used Southall Travel many times, mostly to book flights to India, but I have also used them for flights to other destinations such as Thailand and Singapore. My experience with this company has been none other than excellent!! I have recommended them to friends and also booked flights on other people's behalf with them. All of the bookings I have made have been via the Internet. I have only spoke to an operative on one occasion and that was because my etickets had no been emailed to… Read Full Review

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★★★★★

“very skilled staff ”

Written on: 29/01/2013 by evansm (1 review written)

We came across southall travel via our search for holiday to Mauritius through icelolly and are glad we did! Their agent Christina who dealt with our call was one of the most helpful operators we have come across so far. She was thorough with her knowledge about the destination and provided us with various flights and hotels options. The best part was that we were given the chance to express what we wanted and to pick our choice without any option being forced upon us. Southall travel was just… Read Full Review

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★★★★★

“simply the best.......”

Written on: 01/01/2013 by dollterry (1 review written)

never written a review before,but feel the need to tell others what a great company southall is.we've used them the last 4 years with no problems and they go out of their way to ensure your holiday goes as it should.november 2012 was a difficult time for us.we are a group of 6 and was off to thailand for 3 weeks but 2 days before leaving a we had the most devastating news and three of the party was unable to go ahead with the trip.southall were brilliant /// our refund arrived last week THANK… Read Full Review

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★★★★★

“Cancelling and rebooking flights”

Written on: 21/11/2012

I am extremely happy with the services provided by Southall Travels, I have been using them for years and have never been disappointed. The staff is so friendly and ready to help always. I booked 3 tickets from London Heathrow to Delhi in September for me, my mum and my sister. In between that my mum had to fly to India so I made another reservation through Southall travels on a Virgin flight, I had to book it urgently so in less than 24 hours the ticket was booked for my mum with a very good… Read Full Review

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★★★★★

“prompt after booking care”

Written on: 17/11/2012 by reahme (1 review written)

Southall Travel did it when we were left high and dry by the hotel and its management who refused to switch us to another room on the pretext of unavailability. We did not liked the first one as it was somewhat damp and ill maintained. When we called Southall they contacted the hotel and we were promptly moved to a far better room on the upper level with a great garden view. We would not have enjoyed our stay in the hotel if southall agent had not intervened to get the rooms switched. We have… Read Full Review

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★★★★★

“Professional Staff ”

Written on: 10/11/2012 by neecowl (1 review written)

We booked our tickets with them and visited their southall shop to make the paymet and to collect the tickets. their staff that we dealt with over the telephone as well as in person was the most professional and helpful staff so far that we have spoken in a long time for our travel. we have not found any point on which to score this travel agent down and would like to deal with them again for our travel in future… Read Full Review

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★★★★★

“Maldives Holiday Booking”

Written on: 27/10/2012 by ammar72 (1 review written)

We confirmed our booking with them to bandos maldives few days back.the dealings went well with no problems at all.we didnot find them to be pushy or chasing up at all times and simply admire all the help they offered.they even held the boking for some time as we wanted to do further research to confirm the arrangements before making teh payment.we did find the arrangements advised as available at the resort and made the payment.the paperwork has already been received very efficienty.theyr… Read Full Review

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★★★★★

“Very helpful and value customers”

Written on: 09/10/2012 by Scottjr (1 review written)

We booked with southall for our little son to travel to india for the first time all alone and we are very happy with all the help and useful information provided by the southall agent to ensure a worry free travel for our son. they booked him as an unacompanied minor and overall handled the booking very professionally and i felt cared. i will recommend them for their good customer service expecially to thiose who have their children flying alone… Read Full Review

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