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Written on: 23/06/2015
The service is very efficient and fast as promised. I feel the price they quote is always higher by £40-50 to the online price.My suggestion is to book online than over the phone unless you want excess baggage allowance in that case -it's better to buy over phone. I feel it's a silly practice which they should address… Read Full Review
Written on: 28/03/2013
Just booked tickets to pakistan with southhall travel soo far so good customer service were polite and very helpful just paid my charge for the tickets and they sent the e-ticket via e-mail hour later Now after reading these last reviews i'm getting alilttle cautios and worried cos its my first time travelling with them Hope it goes well… Read Full Review
Written on: 20/09/2012 by ngyen75 (1 review written)
They have very competitive prices for the flights. we got a great price on jet airways with them which they seem to have some sort of special fare contract with as they sell perhaps the cheapest fares for jet. (they seem to have even receive many awards from the airline - as per their FB page). but IMO they can do better by simplifying some processes especially the payment options.I could not pay by a third party credit card. had to pay it in their account… Read Full Review
Written on: 07/02/2011
I have visited Asian thrice through Southall and using different airlines. So far so good.
But yes, they are not the most customer friendly, or customer caring as they sound. You do have to follow up with them on tickets reaching you.
They cannot be relied on to do the entire booking, You will have to see each flight yourself on the web (in case you have connecting flights), spell your name correctly and INSIST on them sending you an email with all your details before they confirm the flight… Read Full Review
Written on: 25/09/2010
My experience of Southall Travel has been fine so far, I booked flights to India last week, I recieved the acknowledgement email straight away, and the e-tickets within 24 hrs as promised at the stated price.
I booked with this agent because they were reccomended by a friend who has used them previously without any problems.
I will post an updated review after my trip!!
… Read Full Review
Written on: 13/08/2009
I am taking time out - to especially thank Southall Travel for the service they provided. - This experience of mine has added great value to Southall Travel i think. This is the second time I have used Southall Travel, the way i was dealt with by the agent and previously , I have to say Southall Travel will be my first choice as a branded way of travel.
The agent was very patient (as my computer kept failing whilst booking) she had a very professional, personable and positive attitude and… Read Full Review
Written on: 02/05/2009 by guestshah (1 review written)
the service rendered tio me by southall travel has made me immensely happy. i am surprised how easy and quick the procedure was to book with them. I travelled after a long time and found them to be lot user friendly . good that they book hotels also othrwise i would have to book it with other agent and have more hassles. I liked the one stop shop nature of this agency, fares were cheap and hotel was nic. thank you all for helping me there.
… Read Full Review
Written on: 27/02/2008
Overall, although being concerned about using Southall I had no major problems with them. I was very worried about using Southall Travel and only checked the review pages AFTER booking. The only problem was that they only took part of my full amount of my card and then told me I had to pay the remainder into a Barclays account in CASH. I was very worried about this but needn't have worried as the e-tickets were issued shortly after I deposited the money into the account and in hindsight I feel… Read Full Review
Written on: 18/01/2008 by cyberimz (1 review written)
overall the service that was provide was very qood… Read Full Review
Written on: 12/01/2006 by Eloise44 (1 review written)
I booked flights and paid for Southall over the phone. After receiving no form of confirmation despite the money having gone from my account I began to think the worst. I made several unhelpful calls to customer services, each time to be told confimation would arrive in 5-6 working days. I was sure I was being fobbed off. However, my confidence was restored when confirmation AND flight tickets arrived 3 weeks after booking… Read Full Review
As rated by our community of reviewers
" Easy to use system that is quick and efficient " Read More
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" Worst Customer Service Known to Man " Read More