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Written on: 26/10/2013
I recently flew to Australia and booked my flight earlier in the year with Southall Travel. The website was easy to use and the flights reasonable in price. However, between booking and flying, I had one or two queries which necessitated ringing the company. The service I received varied from polite but curt to discourteous and disrespectful. One agent was extremely offensive speaking to me as if I was either hard of hearing or simple. On that occasion my query was regarding the code I needed… Read Full Review
Written on: 12/05/2011
I have booked with Southall Travel for the best of 22 years - there have been some agents polite and some not. i just returned from new york recently, this time with virgin atlantic which was my first flight with them. although agent was helpful - they did not tell me anything about seat allocation which you have to do yourself or check-in on line otherwise you do not get the seat together (family seats) and you could be scattered around the plane. this happened to us although we had booked… Read Full Review
Written on: 13/03/2011 by yamzaheer (1 review written)
i have booked throught southall travel and i requested a cot twice over the phone but this message did not get to kingfisher airlines and luckly i called up to double check it i found it that this was never requested
sales agent name "fred"
southall travel give good prices but sales agent you cant trust for everything they say as they need to achive a turnover to get the commission of 5% to 10% of gross profit
please be careful with extra request placed you might have placed with the… Read Full Review
Written on: 10/01/2011
Oh deary me - If you are reading this, then you are considering travelling/booking through Southall Travel and all I would like to say is please, please, please proceed with caution. Cheapness attracted us to this operator as I would imagine it does with most people, but look at the alternatives. I wish I had done. Our problems started almost immediately. We looked online for the flights and strangely enough couldn't Find our connecting flights, concerned, we called Southall and yup everything… Read Full Review
Written on: 30/10/2010 by Wangari (1 review written)
Most of the agents are polite and friendly. Some (strangely enough this tends to be the female agents) however are very rude and patronising when you attempt to book their 'special offers' on their website. I wonder who owns it and whether they listen to some of the conversations paying customers have with his staff… Read Full Review
Written on: 05/10/2010
Booked a flight for my wife to mumbai. As per southall and the email we received from them, my wife was allowed 1 inbound change free of charge.
However, when we wanted to amend the date by a few days, we were charged equivalent of £100 in Indian rupees. Air India advised us to take it up with southall travels as there was no way inbound change would be free of charge and there was no remarks on the booking to say so.
When we flew back, we tried to speak to people with all nicknames who were… Read Full Review
Written on: 19/07/2008
Southall Travel have good discounts, nice deals.. So far I've had good luck with them- I've travelled 4-5 times by them. I would recommend… Read Full Review
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