Southall Travel Reviews

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★★★☆☆
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★☆☆☆☆

“Do not use!!! Make up charges which do not exist -...”

Written on: 20/09/2017 by EdenPoole (1 review written)

Do not use!!! Make up charges which do not exist - would not recommend at all… Read Full Review

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★☆☆☆☆

“Rude sales persons on phone.”

Written on: 09/07/2017 by VJ18 (1 review written)

Just called them to enquire about ticket prices and someone who I'm sure was talking under the assumed name he was rude and arrogant. On not giving the right answer to his question once, he got impatient as if I was providing him the service and not viceversa. Before selling tickets these people need lessons in customer service first… Read Full Review

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★☆☆☆☆

“Ripoff ”

Written on: 03/07/2017 by Kassik2283 (1 review written)

The company advert a fight so I gave them call to book it but on the phone the price was double- no ethics at all, very dishonest and waste my time… Read Full Review

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★☆☆☆☆

“Unprofessional, lack of morals and basic values”

Written on: 03/07/2017 by c09g (1 review written)

Absolute non cooperative, lie, unprofessional and unethical. Books wrong tickets and customer has to suffer financially and mentally. Even customer service is also rude and non supportive. Plays only their flute. Don't care of law. Southall has lack of value and morals in their business… Read Full Review

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★☆☆☆☆

“Happy to help when booking NOT after they have been paid.”

Written on: 27/06/2017

Booked a holiday for a large group with Away Holidays/ Southall Travel and i have had nothing but problems since. There were mistakes made with misspelling of names, genders and marital status. When i called the agent he was happy to correct this and honestly the fault could have been at my end ,However i had paid a deposit only and wanted to receive email/paperwork with the corrections made before continuing further especially as i was booking for others.(if only they had the same… Read Full Review

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★☆☆☆☆

“Dreadful travel agent”

Written on: 20/05/2017 by BillyPotato (1 review written)

Bought tickets for a family of 5 to Kenya online with Southall Travel. I made a mistake on the booking which I immediately notified them about via their website notice board, a full 14 hours before the tickets were issued. Changes are free until the tickets are issued. They didn't bother to read the message with the booking and then issued the tickets anyway. They then tried to charge me £300 per ticket to change the booking. They wouldn't admit their mistake until we complained to abta… Read Full Review

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★☆☆☆☆

“a company to rip you off once you purchased ticket and...”

Written on: 13/05/2017 by nassir (1 review written)

you will be very unlucky if you book your tickets through this company and something unexpected happens and you need to change your ticket date. they can charge yo what they want and the price difference between 2 of the same company agents is over £600, unbelievable. some of their agents arevery dishonest and I think what they get extra goes to them that is why they do this. AVOID BOOKING WITH THIS COMPANY… Read Full Review

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★☆☆☆☆

“Very rude staff”

Written on: 05/05/2017 by Madison246 (1 review written)

Rang couple of times and got very rude staff not helpful at all and the prices they gave were almost double compared to online prices. When I questioned the advisor he denied that the flight I am looking at online on all the normal trusted website even exists and kept on saying that flight doesn't exist on that day!! What a customer service!!!… Read Full Review

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★☆☆☆☆

“Useless Customer Serice”

Written on: 26/03/2017 by Jones375 (1 review written)

Asked for wheelchair support for parents travelling to UK from India , and they the assistant working for Southhall travel said yes it is done. but there were no Wheelchair assistant provided at London airport and my 83 year old dad has to walk down with baggage. I am seriously upset , angry with kind of service they do… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 16/03/2017

Booked and paid for extra leg room seats - only to find at check in they had not paid the Airline. After 2 hours of of trying to contact them we ended up paying out again to the airline directly. They have another company called 'Away Holidays' and doubtless other ones as well. The airline informed us that they are infamous this practice. We are now in the process of claiming out money back through the legal system. You have been warned - do not use - go direct to the airline and/ior hotel… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 11/03/2017 by JoeThurston442 (1 review written)

NO CUSTOMER SUPPORT WHAT SO EVER!! Over £17k they received for our bookings.. got to 1st airport and no seat for one of our party but two for her husband but took 2hrs to change an eticket.. next airport changed a surname on a 12yr old and we had to pay airport for new ticket.. they booked our hotel and was awful cheap an dirty and room for couple and child..hotel states southall only paid for a double bed and breakfasts for couple an child... NO BED FOR CHILD.. Southall stated we did not… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 25/02/2017 by Hoganix111 (1 review written)

Agent has no clue and will mislead you to confirm a booking. Would not recommend them to anyone… Read Full Review

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★☆☆☆☆

“You are not valued as customer ”

Written on: 07/02/2017 by Daisy1980 (1 review written)

I booked a holiday with ST, NEVER AGAIN .. I rang late at night on a whim, I was told this was the best deal I was going to get....I had booked with them previously on 2 occasions and I believed their agent when he said that this was the best deal I could get as I felt that as someone who had booked with them before they were being honest with me and valued me as a customer....how wrong I was. 2 days later their agent rang me and said the room he had sold me was no longer available ( why had he… Read Full Review

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★☆☆☆☆

“Lack of respect”

Written on: 31/01/2017 by AlvinBragg (1 review written)

They need to work on their customer service skills. Avoid them… Read Full Review

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★☆☆☆☆

“Careless and don't care attitude”

Written on: 24/12/2016 by lionking007 (1 review written)

Please avoid them at all cost. We have had been booking tickets from them from last 12 years. Unfortunately 3rd time in a row they misguide you, engage in pressure sales and despite paying full amount do not provide you tickets and airline confirmation. You have to ring and beg them. Because of their mistake and delay I am having to pay airline additional 60 pounds. Shameful and a disgrace… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 21/12/2016 by 481Fraser (1 review written)

Southall Travel offers very poor level of customer service. My Inlaws book flights to Australia and with their flights back were not advised or pointed out to them that they would be stuck in Sydney overnight with no accommodation and Sydney Airport closed. They are in their late 70's and are now left sitting outside the airport with no where to go... phoned Southall Travel and they did not care. Basically said "Oh Well".... very ordinary. Stay away from using them if you can... … Read Full Review

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★☆☆☆☆

“Complet rip off ”

Written on: 23/11/2016

They are not cheap ..they will apply conditions on the tickets which are not applied by the airlines hence I found out they wanted to charge me a fee of £60 each passenger for rescheduling the flight.Qatar Airways denounced it and emailed their conditions,first change is always Free of Charge. Worst still if you are pakistani. Avoid them they are not helpful. A complete Rip off company… Read Full Review

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★☆☆☆☆

“avoid at any cost”

Written on: 21/11/2016 by joematjo (1 review written)

guaranteed seat and price one evening - promised to hold the seat - I got into the trap and cancelled other comparable offers. so when I called back to confirm they said - sorry the prices have gone up. avoid at any costs please and never trust them… Read Full Review

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Thunderjf17's Response to joematjo's Review

Written on: 23/11/2016

And yes they done it again ..this company is a complete rip off. ..they were charging me £60 each 5 passengers for resheduleing the flight , when the first change is free Qatari Airways Confirmed it..shame on them..

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★☆☆☆☆

“Absolutely discusted! Stay away from this company. ”

Written on: 08/07/2016 by Carram469 (1 review written)

Do Not Book with this company pay the few pounds extra and book direct with yr flights with Emerates etc. ... I unexpectedly got cancer the beginning of this year had flights paid for to thailand with these saved about £100 per couple rather than to book with Emirates happy days we thought at the time. . Anyways trying to explain our situation passed on to countless numbers of indian people n call centres emails. ..we paid £1300 for return flights it took 3 long n stressful months to get… Read Full Review

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Mitziizzy's Comment

Written on: 27/10/2016

Just found your review as checking out southall travel my friend has terminal cancer and they have not been helpful at all they passed me back and forth between the airline and themselves as my friend cannot travel at all due to being unwell it was not his choice to cancel he had to....I would stay away from this company and they well overcharged on the ticket price. If your terminally I'll surely a full refund should be given....they don't care for customers just your cash..DO NOT USE THEM

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Bugsy1969's Comment

Written on: 03/11/2016

I saw some Air India flights on Southall Travel worth nearly £3000, just phoned them and the flights are for next year march. Thats in five months the women told me they are all booked.

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★☆☆☆☆

“Deceitful, untrustworthy, incompetent”

Written on: 29/06/2016 by Daphne55 (1 review written)

They made a mistake with my return date (got year of flight wrong) and the e-ticket they sent me didn't have the year printed on the Return ticket. So, when it came to flying, turns out that my ticket was "expired" because the Southall Travel booking agent over the phone entered the wrong year. Worse was to come. I was able to contact the airline and they allowed me to rebook but charged be GBP £206.60 extra in fees. Southall Travel refused to accept responsibility, tried to claim that I made… Read Full Review

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