Southall Travel Reviews

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★★★☆☆
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★☆☆☆☆

“Absolutely discusted! Stay away from this company. ”

Written on: 08/07/2016 by Carram469 (1 review written)

Do Not Book with this company pay the few pounds extra and book direct with yr flights with Emerates etc. ... I unexpectedly got cancer the beginning of this year had flights paid for to thailand with these saved about £100 per couple rather than to book with Emirates happy days we thought at the time. . Anyways trying to explain our situation passed on to countless numbers of indian people n call centres emails. ..we paid £1300 for return flights it took 3 long n stressful months to get… Read Full Review

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★☆☆☆☆

“Deceitful, untrustworthy, incompetent”

Written on: 29/06/2016 by Daphne55 (1 review written)

They made a mistake with my return date (got year of flight wrong) and the e-ticket they sent me didn't have the year printed on the Return ticket. So, when it came to flying, turns out that my ticket was "expired" because the Southall Travel booking agent over the phone entered the wrong year. Worse was to come. I was able to contact the airline and they allowed me to rebook but charged be GBP £206.60 extra in fees. Southall Travel refused to accept responsibility, tried to claim that I made… Read Full Review

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★☆☆☆☆

“Bad customer service/ misleading customers”

Written on: 09/06/2016 by HugoJames (1 review written)

I called southall travel to enquirer abt flight to India. A kind lady offered me a multiple change flight. I booked the fight tickets with her and paid as she said Lufthansa takes full payment. I than called my friend to check if he paid full payment and enquiry abt the fight times as one of the fight from Bangalore to Goa had a duration of 5 hrs. My friend told me that he booked for 7 ppl and they only charged him £250 deposit amt per person and that the flight from Bangalore to Goa have two… Read Full Review

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★☆☆☆☆

“Fake Online Prices ”

Written on: 29/05/2016 by 148O'Connor (1 review written)

Showing cheap rpices online like £726 for 2 adults and 1 child flying to neww york but when u call them they say like triple the price....very un reliable on price… Read Full Review

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★☆☆☆☆

“Never use them”

Written on: 21/05/2016 by GuadalupeMueller316 (1 review written)

I booked a family holiday to Dubai in August last year. The night before we left there was a party in the penthouse above our room from 11.45pm to 6.45am. The manager agreed to a refund of one nights stay which was fine. The issue was with southall travel who have till date not processed the refund, I have been chasing for months and subsequently raised a complaint via ABTA requesting the refund as well as interest and compensation (time spent on phone calls and emails etc.). the person I… Read Full Review

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★☆☆☆☆

“Unreliable company”

Written on: 03/05/2016 by Seed786 (1 review written)

Southall travel's website are advertising airline tickets at low prices which aren't even available. Fake prices advertised. Very poor costumer service too. When looked at the price online on their website it came cheap tried booking it on line and it said you will receive your itinerary within two hours but instead I received an email from the company that there has been an error at your end but there was no error. Very disappointed with the service I received… Read Full Review

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★☆☆☆☆

“Zero customer service”

Written on: 28/03/2016 by Sameerali1234 (1 review written)

i am waiting for my refun from last 6-7 months and till today havent got anything. Whenever i call they give me excuses and now am donw ith all this. Very bad services… Read Full Review

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★☆☆☆☆

“Nightmare booking a ticket to India”

Written on: 05/03/2016 by francisalphonso (1 review written)

I tried to book a return ticket from Manchester to Mumbai 2 weeks ago. After making the payment online of 472 GBP the ticket did not get issued even though my card was charged. Since the Customer Care was not able to find the online ticket I had to book another one. I asked for another ticket over the phone & booked for 717 GBP but Southall Travels charged my card for 1830 GBP instead of 50% of the ticket value to hold the ticket for me. After lot of follow-ups & escalating to the CEO I got… Read Full Review

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★☆☆☆☆

“cheating staff”

Written on: 11/02/2016

they keep hanging up on u and after 3/4 hours 1 of the workers there call anuak tried to cheat me into buying another ticket! stay well clear of this southhall travel you have been warned!!!!!… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THESE PEOPLE”

Written on: 08/02/2016 by Brock435 (1 review written)

These people are so rude have no matters how to speak to people, treat you like dirt bags, i payed half of my ticket and deposit then went the next day payed the other half then was told that my tickets were cancelled when i didn't even make the change and also had the receipt where i payed for the deposit absolutely horrified and the plane we are suppose to be going on is full, what a nightmare now need to wait for a email… Read Full Review

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★☆☆☆☆

“Appalling customer service, stay away!!!”

Written on: 30/01/2015 by Muppet5678 (2 reviews written)

I normally do not write reviews, but due to the way we have been treated, I feel compelled to share with fellow passengers so they can avoid using these people. We booked through them a flight to Goa before Xmas. We found ourselves the deal online so when we asked them to match it, they said they could improve on the waiting times as we were making a transfer in Delhi on the way in and on Bombay on the return one. so far, so good. However, we made a crucial mistake. We trusted them and did… Read Full Review

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Helena420's Response to Muppet5678's Review

Written on: 30/08/2015

Has put us off using them!

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★☆☆☆☆

“They don't offer the price they advertise on the web”

Written on: 04/12/2013

They advertise the price for the flight tickets on their own website, but when you call them using 0844 number, they refuse to offer the same price. For my flights, their webprice was £495 but when I called them to book, they said the price is £708. This is not acceptable. Either they change the web-based price or provide the customers with the price they mention on the web. I believe their way of working is to get the customer to call on 0844 (chargable) number and make money, instead… Read Full Review

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Stevejoseph's Comment

Written on: 10/12/2013

I had the same experience yesterday. I asked the guy if the advertised cheap rates are not available the why you are putting in your website and I didn't get a proper answer from him...It seems they are cheating customers.

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★☆☆☆☆

“Hopeless Customer Care”

Written on: 19/10/2013 by Jay0 (1 review written)

We booked flights for my 80 year old mother to the US being very clear that we needed these to be adjustable as she might need to come back sooner. All good but when we called to amend then put on a £200 charge for doing so which they never told us about. They even said and I quote "we're doing you a favor changing at all" A bad company with the worst set of customer service people to discuss problems. They hang up on us 3 times and failed to call us back when promised. You can also never… Read Full Review

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★☆☆☆☆

“All good until there are problems”

Written on: 14/10/2013

Booked a trip for 14 of us to Kenya. Return flights and destination airport changed (gatwick to heathrow) but Southall Travel not in the slightest bit interested in helping us contact the airline to get back to gatwick once we return to the UK. Appalling customer service once problems arose… Read Full Review

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★☆☆☆☆

“Misleading Headline price”

Written on: 14/10/2013

You put the search in using their system and it displays various prices, when you phone them up these prices are not available I believe a variance of £500 per person per flight is misleading, flights displayed for Jet Airlines London to Goa From: London Heathrow, London, UK (LHR) To: Dabolim Airport , Goa, India (GOI) Depart: Sat 21 Dec 2013Return: Sat 04 Jan 2014Passengers:2 Adults Price displayed Jet Airways--- £745.85pp When you phone them up, sorry sir the best price is £1,285… Read Full Review

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★☆☆☆☆

“RUDE AND USELESS! ”

Written on: 24/03/2013

Dealt with them and nearlly booked until they did not include every thing tried to tie me down to a holiday I did not even confirm. Tour Operator [name removed] was very Rude shouted down the phone and was not admitting his mistake until 1 hour on the [hone trying to explain to him how booking a holiday should work. They have no knowledge of the destinations and just read of the screen and talk a load of rubbish. I WOULD NEVER DO BUSINESS WITH SOUTH HALL TRAVEL!!! DEEP KARAWADRA… Read Full Review

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★☆☆☆☆

“Lack of communication”

Written on: 14/03/2013

Booked a holiday from UK to GOA, as recommended through family friend, they never reply to emails, do not take the first price they give, they can always go lower. Most of the agents have English names and most of them are un willing to help, just seems very scripted, reading off a screen and wont listen to what you have to say. I have been dealing with [names removed] who never return my calls, even when I am trying to pay for the damn thing! Since i booked the holiday I have not had any… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 23/01/2013

They get you with the amendments or cancellations. Pay the extra £10 and book direct with airline. Extremely rude representatives, arrogant supervisors and malignant management. personally, never again. you have been warned… Read Full Review

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★☆☆☆☆

“Fraud and illegal activity”

Written on: 13/07/2012 by nileshoswal (1 review written)

Very bad customer service, took extra money from card for flight ticket. Denied initially and after repeated call no response. Manger was totally irresponsible, still not received any money after two weeks of claim Dont have option of less then one star or else not recommended at all. … Read Full Review

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★☆☆☆☆

“Not worth any star!!! ”

Written on: 01/07/2012

They tried to force us to pay no matter we said we dont want it after he claimed the transit wait gonna 13 hours. After that 2 hours the woman rang us and said we have booked 2 flights!!!! And money will taken from account even we explained that we said no to it already but the woman still said that "i dont know but we have to pay coz you have made the payment!". You have to leave card detail even before they check the ticket will be avaiable or not!! Beware!!! dont do anything with this… Read Full Review

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Tanmi's Comment

Written on: 12/09/2012

Where were u going? For us they seemed to have countless options to fly to Sydney on connecting flights. We got the best deal and paid in installments too; and that too only after we got the booking confirmation. They have been good to us all these years.

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